市場調査レポート
商品コード
1515670

チャットボットの世界市場 2024-2028

Global chatbot market 2024-2028

出版日: | 発行: TechNavio | ページ情報: 英文 183 Pages | 納期: 即納可能 即納可能とは

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=150.41円
チャットボットの世界市場 2024-2028
出版日: 2024年06月11日
発行: TechNavio
ページ情報: 英文 183 Pages
納期: 即納可能 即納可能とは
  • 全表示
  • 概要
  • 図表
  • 目次
概要

チャットボット市場は2023-2028年に53億7,130万米ドル、予測期間中のCAGRは35.27%で成長すると予測されています。

この調査レポートは、チャットボット市場の全体分析、市場規模・予測、動向、成長促進要因、課題、約25のベンダーを網羅したベンダー分析などを掲載しています。

現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。市場は、チャットボットソリューションの使用に関連するいくつかの利点、Webセルフサービスの需要の増加、およびCRMの改善への関心の高まりによって牽引されています。

市場範囲
基準年 2024
終了年 2028
予測期間 2024-2028
成長モメンタム 加速
前年比2024年 28.36%
CAGR 35.27%
増分額 53億7,130万米ドル

本調査では、今後数年間のチャットボット市場の成長を促進する主な理由の1つとして、チャットボットとコミュニケーションチャネルの統合を挙げています。また、スマートフォンへのチャットボット導入の増加やライブチャットの人気の高まりは、市場の大きな需要につながります。

目次

第1章 エグゼクティブサマリー

  • 市場概要

第2章 市場情勢

  • 市場エコシステム
  • 市場の特徴
  • バリューチェーン分析

第3章 市場規模の評価

  • 市場の定義
  • 市場セグメント分析
  • 市場規模 2023
  • 市場の見通し 2023-2028

第4章 市場規模実績

  • 世界チャットボット市場 2018-2022
  • エンドユーザー別セグメント分析 2018-2022
  • 製品別セグメント分析 2018-2022
  • 地域別セグメント分析 2018-2022
  • 国別セグメント分析 2018-2022

第5章 ファイブフォース分析

  • ファイブフォースの要約
  • 買い手の交渉力
  • 供給企業の交渉力
  • 新規参入業者の脅威
  • 代替品の脅威
  • 競争の脅威
  • 市況

第6章 市場セグメンテーション:エンドユーザー別

  • 市場セグメンテーション
  • 比較:エンドユーザー別
  • 小売り:市場規模と予測 2023-2028
  • BFSI:市場規模と予測 2023-2028
  • 政府:市場規模と予測 2023-2028
  • 旅行とホスピタリティ:市場規模と予測 2023-2028
  • その他:市場規模と予測 2023-2028
  • 市場機会:エンドユーザー別

第7章 市場セグメンテーション:製品別

  • 市場セグメンテーション
  • 比較:製品別
  • ソリューション:市場規模と予測 2023-2028
  • サービス:市場規模と予測 2023-2028
  • 市場機会:製品別

第8章 顧客情勢

  • 顧客情勢の概要

第9章 地域別情勢

  • 地域別セグメンテーション
  • 地域別比較
  • 北米:市場規模と予測 2023-2028
  • アジア太平洋:市場規模と予測 2023-2028
  • 欧州:市場規模と予測 2023-2028
  • 南米:市場規模と予測 2023-2028
  • 中東・アフリカ:市場規模と予測 2023-2028
  • 米国:市場規模と予測 2023-2028
  • 中国:市場規模と予測 2023-2028
  • 英国:市場規模と予測 2023-2028
  • ドイツ:市場規模と予測 2023-2028
  • 日本:市場規模と予測 2023-2028
  • 市場機会:地域情勢別

第10章 促進要因・課題・機会・抑制要因

  • 市場促進要因
  • 市場の課題
  • 促進要因と課題の影響
  • 市場の機会・抑制要因

第11章 競合情勢

  • 概要
  • 競合情勢
  • 混乱の状況
  • 業界のリスク

第12章 競合分析

  • 企業プロファイル
  • 企業の市場ポジショニング
  • Acuvate
  • Aivo
  • Alphabet Inc.
  • Amazon.com Inc.
  • Artificial Solutions International AB
  • Botsify
  • Creative Virtual Ltd.
  • eGain Corp.
  • Inbenta Holdings Inc.
  • International Business Machines Corp.
  • Microsoft Corp.
  • OpenAI L.L.C.
  • Oracle Corp.
  • ServiceNow Inc.

第13章 付録

図表

Exhibits:

  • Exhibits1: Executive Summary - Chart on Market Overview
  • Exhibits2: Executive Summary - Data Table on Market Overview
  • Exhibits3: Executive Summary - Chart on Global Market Characteristics
  • Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibits5: Executive Summary - Chart on Market Segmentation by End-user
  • Exhibits6: Executive Summary - Chart on Market Segmentation by Product
  • Exhibits7: Executive Summary - Chart on Incremental Growth
  • Exhibits8: Executive Summary - Data Table on Incremental Growth
  • Exhibits9: Executive Summary - Chart on Company Market Positioning
  • Exhibits10: Parent Market
  • Exhibits11: Data Table on - Parent Market
  • Exhibits12: Market characteristics analysis
  • Exhibits13: Value Chain Analysis
  • Exhibits14: Offerings of companies included in the market definition
  • Exhibits15: Market segments
  • Exhibits16: Chart on Global - Market size and forecast 2023-2028 ($ million)
  • Exhibits17: Data Table on Global - Market size and forecast 2023-2028 ($ million)
  • Exhibits18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Exhibits19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
  • Exhibits20: Historic Market Size - Data Table on Global Chatbot Market 2018 - 2022 ($ million)
  • Exhibits21: Historic Market Size - End-user Segment 2018 - 2022 ($ million)
  • Exhibits22: Historic Market Size - Product Segment 2018 - 2022 ($ million)
  • Exhibits23: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
  • Exhibits24: Historic Market Size - Country Segment 2018 - 2022 ($ million)
  • Exhibits25: Five forces analysis - Comparison between 2023 and 2028
  • Exhibits26: Bargaining power of buyers - Impact of key factors 2023 and 2028
  • Exhibits27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
  • Exhibits28: Threat of new entrants - Impact of key factors in 2023 and 2028
  • Exhibits29: Threat of substitutes - Impact of key factors in 2023 and 2028
  • Exhibits30: Threat of rivalry - Impact of key factors in 2023 and 2028
  • Exhibits31: Chart on Market condition - Five forces 2023 and 2028
  • Exhibits32: Chart on End-user - Market share 2023-2028 (%)
  • Exhibits33: Data Table on End-user - Market share 2023-2028 (%)
  • Exhibits34: Chart on Comparison by End-user
  • Exhibits35: Data Table on Comparison by End-user
  • Exhibits36: Chart on Retail - Market size and forecast 2023-2028 ($ million)
  • Exhibits37: Data Table on Retail - Market size and forecast 2023-2028 ($ million)
  • Exhibits38: Chart on Retail - Year-over-year growth 2023-2028 (%)
  • Exhibits39: Data Table on Retail - Year-over-year growth 2023-2028 (%)
  • Exhibits40: Chart on BFSI - Market size and forecast 2023-2028 ($ million)
  • Exhibits41: Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
  • Exhibits42: Chart on BFSI - Year-over-year growth 2023-2028 (%)
  • Exhibits43: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
  • Exhibits44: Chart on Government - Market size and forecast 2023-2028 ($ million)
  • Exhibits45: Data Table on Government - Market size and forecast 2023-2028 ($ million)
  • Exhibits46: Chart on Government - Year-over-year growth 2023-2028 (%)
  • Exhibits47: Data Table on Government - Year-over-year growth 2023-2028 (%)
  • Exhibits48: Chart on Travel and hospitality - Market size and forecast 2023-2028 ($ million)
  • Exhibits49: Data Table on Travel and hospitality - Market size and forecast 2023-2028 ($ million)
  • Exhibits50: Chart on Travel and hospitality - Year-over-year growth 2023-2028 (%)
  • Exhibits51: Data Table on Travel and hospitality - Year-over-year growth 2023-2028 (%)
  • Exhibits52: Chart on Others - Market size and forecast 2023-2028 ($ million)
  • Exhibits53: Data Table on Others - Market size and forecast 2023-2028 ($ million)
  • Exhibits54: Chart on Others - Year-over-year growth 2023-2028 (%)
  • Exhibits55: Data Table on Others - Year-over-year growth 2023-2028 (%)
  • Exhibits56: Market opportunity by End-user ($ million)
  • Exhibits57: Data Table on Market opportunity by End-user ($ million)
  • Exhibits58: Chart on Product - Market share 2023-2028 (%)
  • Exhibits59: Data Table on Product - Market share 2023-2028 (%)
  • Exhibits60: Chart on Comparison by Product
  • Exhibits61: Data Table on Comparison by Product
  • Exhibits62: Chart on Solutions - Market size and forecast 2023-2028 ($ million)
  • Exhibits63: Data Table on Solutions - Market size and forecast 2023-2028 ($ million)
  • Exhibits64: Chart on Solutions - Year-over-year growth 2023-2028 (%)
  • Exhibits65: Data Table on Solutions - Year-over-year growth 2023-2028 (%)
  • Exhibits66: Chart on Services - Market size and forecast 2023-2028 ($ million)
  • Exhibits67: Data Table on Services - Market size and forecast 2023-2028 ($ million)
  • Exhibits68: Chart on Services - Year-over-year growth 2023-2028 (%)
  • Exhibits69: Data Table on Services - Year-over-year growth 2023-2028 (%)
  • Exhibits70: Market opportunity by Product ($ million)
  • Exhibits71: Data Table on Market opportunity by Product ($ million)
  • Exhibits72: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Exhibits73: Chart on Market share By Geographical Landscape 2023-2028 (%)
  • Exhibits74: Data Table on Market share By Geographical Landscape 2023-2028 (%)
  • Exhibits75: Chart on Geographic comparison
  • Exhibits76: Data Table on Geographic comparison
  • Exhibits77: Chart on North America - Market size and forecast 2023-2028 ($ million)
  • Exhibits78: Data Table on North America - Market size and forecast 2023-2028 ($ million)
  • Exhibits79: Chart on North America - Year-over-year growth 2023-2028 (%)
  • Exhibits80: Data Table on North America - Year-over-year growth 2023-2028 (%)
  • Exhibits81: Chart on APAC - Market size and forecast 2023-2028 ($ million)
  • Exhibits82: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
  • Exhibits83: Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Exhibits84: Data Table on APAC - Year-over-year growth 2023-2028 (%)
  • Exhibits85: Chart on Europe - Market size and forecast 2023-2028 ($ million)
  • Exhibits86: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
  • Exhibits87: Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Exhibits88: Data Table on Europe - Year-over-year growth 2023-2028 (%)
  • Exhibits89: Chart on South America - Market size and forecast 2023-2028 ($ million)
  • Exhibits90: Data Table on South America - Market size and forecast 2023-2028 ($ million)
  • Exhibits91: Chart on South America - Year-over-year growth 2023-2028 (%)
  • Exhibits92: Data Table on South America - Year-over-year growth 2023-2028 (%)
  • Exhibits93: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Exhibits94: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Exhibits95: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Exhibits96: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Exhibits97: Chart on US - Market size and forecast 2023-2028 ($ million)
  • Exhibits98: Data Table on US - Market size and forecast 2023-2028 ($ million)
  • Exhibits99: Chart on US - Year-over-year growth 2023-2028 (%)
  • Exhibits100: Data Table on US - Year-over-year growth 2023-2028 (%)
  • Exhibits101: Chart on China - Market size and forecast 2023-2028 ($ million)
  • Exhibits102: Data Table on China - Market size and forecast 2023-2028 ($ million)
  • Exhibits103: Chart on China - Year-over-year growth 2023-2028 (%)
  • Exhibits104: Data Table on China - Year-over-year growth 2023-2028 (%)
  • Exhibits105: Chart on UK - Market size and forecast 2023-2028 ($ million)
  • Exhibits106: Data Table on UK - Market size and forecast 2023-2028 ($ million)
  • Exhibits107: Chart on UK - Year-over-year growth 2023-2028 (%)
  • Exhibits108: Data Table on UK - Year-over-year growth 2023-2028 (%)
  • Exhibits109: Chart on Germany - Market size and forecast 2023-2028 ($ million)
  • Exhibits110: Data Table on Germany - Market size and forecast 2023-2028 ($ million)
  • Exhibits111: Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Exhibits112: Data Table on Germany - Year-over-year growth 2023-2028 (%)
  • Exhibits113: Chart on Japan - Market size and forecast 2023-2028 ($ million)
  • Exhibits114: Data Table on Japan - Market size and forecast 2023-2028 ($ million)
  • Exhibits115: Chart on Japan - Year-over-year growth 2023-2028 (%)
  • Exhibits116: Data Table on Japan - Year-over-year growth 2023-2028 (%)
  • Exhibits117: Market opportunity By Geographical Landscape ($ million)
  • Exhibits118: Data Tables on Market opportunity By Geographical Landscape ($ million)
  • Exhibits119: Impact of drivers and challenges in 2023 and 2028
  • Exhibits120: Overview on criticality of inputs and factors of differentiation
  • Exhibits121: Overview on factors of disruption
  • Exhibits122: Impact of key risks on business
  • Exhibits123: Companies covered
  • Exhibits124: Matrix on companies position and classification
  • Exhibits125: 247.ai Inc. - Overview
  • Exhibits126: 247.ai Inc. - Product / Service
  • Exhibits127: 247.ai Inc. - Key offerings
  • Exhibits128: Acuvate - Overview
  • Exhibits129: Acuvate - Product / Service
  • Exhibits130: Acuvate - Key offerings
  • Exhibits131: Aivo - Overview
  • Exhibits132: Aivo - Product / Service
  • Exhibits133: Aivo - Key offerings
  • Exhibits134: Alphabet Inc. - Overview
  • Exhibits135: Alphabet Inc. - Business segments
  • Exhibits136: Alphabet Inc. - Key offerings
  • Exhibits137: Alphabet Inc. - Segment focus
  • Exhibits138: Amazon.com Inc. - Overview
  • Exhibits139: Amazon.com Inc. - Business segments
  • Exhibits140: Amazon.com Inc. - Key news
  • Exhibits141: Amazon.com Inc. - Key offerings
  • Exhibits142: Amazon.com Inc. - Segment focus
  • Exhibits143: Artificial Solutions International AB - Overview
  • Exhibits144: Artificial Solutions International AB - Product / Service
  • Exhibits145: Artificial Solutions International AB - Key offerings
  • Exhibits146: Botsify - Overview
  • Exhibits147: Botsify - Product / Service
  • Exhibits148: Botsify - Key offerings
  • Exhibits149: Creative Virtual Ltd. - Overview
  • Exhibits150: Creative Virtual Ltd. - Product / Service
  • Exhibits151: Creative Virtual Ltd. - Key offerings
  • Exhibits152: eGain Corp. - Overview
  • Exhibits153: eGain Corp. - Product / Service
  • Exhibits154: eGain Corp. - Key news
  • Exhibits155: eGain Corp. - Key offerings
  • Exhibits156: Inbenta Holdings Inc. - Overview
  • Exhibits157: Inbenta Holdings Inc. - Product / Service
  • Exhibits158: Inbenta Holdings Inc. - Key offerings
  • Exhibits159: International Business Machines Corp. - Overview
  • Exhibits160: International Business Machines Corp. - Business segments
  • Exhibits161: International Business Machines Corp. - Key news
  • Exhibits162: International Business Machines Corp. - Key offerings
  • Exhibits163: International Business Machines Corp. - Segment focus
  • Exhibits164: Microsoft Corp. - Overview
  • Exhibits165: Microsoft Corp. - Business segments
  • Exhibits166: Microsoft Corp. - Key news
  • Exhibits167: Microsoft Corp. - Key offerings
  • Exhibits168: Microsoft Corp. - Segment focus
  • Exhibits169: OpenAI L.L.C. - Overview
  • Exhibits170: OpenAI L.L.C. - Product / Service
  • Exhibits171: OpenAI L.L.C. - Key offerings
  • Exhibits172: Oracle Corp. - Overview
  • Exhibits173: Oracle Corp. - Business segments
  • Exhibits174: Oracle Corp. - Key news
  • Exhibits175: Oracle Corp. - Key offerings
  • Exhibits176: Oracle Corp. - Segment focus
  • Exhibits177: ServiceNow Inc. - Overview
  • Exhibits178: ServiceNow Inc. - Product / Service
  • Exhibits179: ServiceNow Inc. - Key news
  • Exhibits180: ServiceNow Inc. - Key offerings
  • Exhibits181: Inclusions checklist
  • Exhibits182: Exclusions checklist
  • Exhibits183: Currency conversion rates for US$
  • Exhibits184: Research methodology
  • Exhibits185: Information sources
  • Exhibits186: Data validation
  • Exhibits187: Validation techniques employed for market sizing
  • Exhibits188: Data synthesis
  • Exhibits189: 360 degree market analysis
  • Exhibits190: List of abbreviations
目次
Product Code: IRTNTR41045

The chatbot market is forecasted to grow by USD 5371.3 mn during 2023-2028, accelerating at a CAGR of 35.27% during the forecast period. The report on the chatbot market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by several benefits associated with using chatbots solutions, increased demand for web self-service, and growing focus on improving crm.

Technavio's chatbot market is segmented as below:

Market Scope
Base Year2024
End Year2028
Series Year2024-2028
Growth MomentumAccelerate
YOY 202428.36%
CAGR35.27%
Incremental Value$5371.3mn

ByEnd-user

  • Retail
  • BFSI
  • Government
  • Travel and hospitality
  • Others

ByProduct

  • Solutions
  • Services

ByGeography

  • North America
  • APAC
  • Europe
  • South America
  • Middle East and Africa

This study identifies the integration of chatbots with communication channels as one of the prime reasons driving the chatbot market growth during the next few years. Also, increasing adoption of chatbots in smartphones and growing popularity of live chats will lead to sizable demand in the market.

The report on the chatbot market covers the following areas:

  • Chatbot market sizing
  • Chatbot market forecast
  • Chatbot market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading chatbot market vendors that include 247.ai Inc., Acuvate, Aivo, Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Botsify, Conversica Inc., Creative Virtual Ltd., eGain Corp., Inbenta Holdings Inc., International Business Machines Corp., Kore.ai Inc., Meta Platforms Inc., Microsoft Corp., OpenAI L.L.C., Oracle Corp., ServiceNow Inc., and Zoom Video Communications Inc.. Also, the chatbot market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

  • 1.1 Market overview
    • Executive Summary - Chart on Market Overview
    • Executive Summary - Data Table on Market Overview
    • Executive Summary - Chart on Global Market Characteristics
    • Executive Summary - Chart on Market By Geographical Landscape
    • Executive Summary - Chart on Market Segmentation by End-user
    • Executive Summary - Chart on Market Segmentation by Product
    • Executive Summary - Chart on Incremental Growth
    • Executive Summary - Data Table on Incremental Growth
    • Executive Summary - Chart on Company Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Parent Market
    • Data Table on - Parent Market
  • 2.2 Market characteristics
    • Market characteristics analysis
  • 2.3 Value chain analysis
    • Value Chain Analysis

3 Market Sizing

  • 3.1 Market definition
    • Offerings of companies included in the market definition
  • 3.2 Market segment analysis
    • Market segments
  • 3.3 Market size 2023
  • 3.4 Market outlook: Forecast for 2023-2028
    • Chart on Global - Market size and forecast 2023-2028 ($ million)
    • Data Table on Global - Market size and forecast 2023-2028 ($ million)
    • Chart on Global Market: Year-over-year growth 2023-2028 (%)
    • Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

  • 4.1 Global Chatbot Market 2018 - 2022
    • Historic Market Size - Data Table on Global Chatbot Market 2018 - 2022 ($ million)
  • 4.2 End-user segment analysis 2018 - 2022
    • Historic Market Size - End-user Segment 2018 - 2022 ($ million)
  • 4.3 Product segment analysis 2018 - 2022
    • Historic Market Size - Product Segment 2018 - 2022 ($ million)
  • 4.4 Geography segment analysis 2018 - 2022
    • Historic Market Size - Geography Segment 2018 - 2022 ($ million)
  • 4.5 Country segment analysis 2018 - 2022
    • Historic Market Size - Country Segment 2018 - 2022 ($ million)

5 Five Forces Analysis

  • 5.1 Five forces summary
    • Five forces analysis - Comparison between 2023 and 2028
  • 5.2 Bargaining power of buyers
    • Bargaining power of buyers - Impact of key factors 2023 and 2028
  • 5.3 Bargaining power of suppliers
    • Bargaining power of suppliers - Impact of key factors in 2023 and 2028
  • 5.4 Threat of new entrants
    • Threat of new entrants - Impact of key factors in 2023 and 2028
  • 5.5 Threat of substitutes
    • Threat of substitutes - Impact of key factors in 2023 and 2028
  • 5.6 Threat of rivalry
    • Threat of rivalry - Impact of key factors in 2023 and 2028
  • 5.7 Market condition
    • Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by End-user

  • 6.1 Market segments
    • Chart on End-user - Market share 2023-2028 (%)
    • Data Table on End-user - Market share 2023-2028 (%)
  • 6.2 Comparison by End-user
    • Chart on Comparison by End-user
    • Data Table on Comparison by End-user
  • 6.3 Retail - Market size and forecast 2023-2028
    • Chart on Retail - Market size and forecast 2023-2028 ($ million)
    • Data Table on Retail - Market size and forecast 2023-2028 ($ million)
    • Chart on Retail - Year-over-year growth 2023-2028 (%)
    • Data Table on Retail - Year-over-year growth 2023-2028 (%)
  • 6.4 BFSI - Market size and forecast 2023-2028
    • Chart on BFSI - Market size and forecast 2023-2028 ($ million)
    • Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
    • Chart on BFSI - Year-over-year growth 2023-2028 (%)
    • Data Table on BFSI - Year-over-year growth 2023-2028 (%)
  • 6.5 Government - Market size and forecast 2023-2028
    • Chart on Government - Market size and forecast 2023-2028 ($ million)
    • Data Table on Government - Market size and forecast 2023-2028 ($ million)
    • Chart on Government - Year-over-year growth 2023-2028 (%)
    • Data Table on Government - Year-over-year growth 2023-2028 (%)
  • 6.6 Travel and hospitality - Market size and forecast 2023-2028
    • Chart on Travel and hospitality - Market size and forecast 2023-2028 ($ million)
    • Data Table on Travel and hospitality - Market size and forecast 2023-2028 ($ million)
    • Chart on Travel and hospitality - Year-over-year growth 2023-2028 (%)
    • Data Table on Travel and hospitality - Year-over-year growth 2023-2028 (%)
  • 6.7 Others - Market size and forecast 2023-2028
    • Chart on Others - Market size and forecast 2023-2028 ($ million)
    • Data Table on Others - Market size and forecast 2023-2028 ($ million)
    • Chart on Others - Year-over-year growth 2023-2028 (%)
    • Data Table on Others - Year-over-year growth 2023-2028 (%)
  • 6.8 Market opportunity by End-user
    • Market opportunity by End-user ($ million)
    • Data Table on Market opportunity by End-user ($ million)

7 Market Segmentation by Product

  • 7.1 Market segments
    • Chart on Product - Market share 2023-2028 (%)
    • Data Table on Product - Market share 2023-2028 (%)
  • 7.2 Comparison by Product
    • Chart on Comparison by Product
    • Data Table on Comparison by Product
  • 7.3 Solutions - Market size and forecast 2023-2028
    • Chart on Solutions - Market size and forecast 2023-2028 ($ million)
    • Data Table on Solutions - Market size and forecast 2023-2028 ($ million)
    • Chart on Solutions - Year-over-year growth 2023-2028 (%)
    • Data Table on Solutions - Year-over-year growth 2023-2028 (%)
  • 7.4 Services - Market size and forecast 2023-2028
    • Chart on Services - Market size and forecast 2023-2028 ($ million)
    • Data Table on Services - Market size and forecast 2023-2028 ($ million)
    • Chart on Services - Year-over-year growth 2023-2028 (%)
    • Data Table on Services - Year-over-year growth 2023-2028 (%)
  • 7.5 Market opportunity by Product
    • Market opportunity by Product ($ million)
    • Data Table on Market opportunity by Product ($ million)

8 Customer Landscape

  • 8.1 Customer landscape overview
    • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

  • 9.1 Geographic segmentation
    • Chart on Market share By Geographical Landscape 2023-2028 (%)
    • Data Table on Market share By Geographical Landscape 2023-2028 (%)
  • 9.2 Geographic comparison
    • Chart on Geographic comparison
    • Data Table on Geographic comparison
  • 9.3 North America - Market size and forecast 2023-2028
    • Chart on North America - Market size and forecast 2023-2028 ($ million)
    • Data Table on North America - Market size and forecast 2023-2028 ($ million)
    • Chart on North America - Year-over-year growth 2023-2028 (%)
    • Data Table on North America - Year-over-year growth 2023-2028 (%)
  • 9.4 APAC - Market size and forecast 2023-2028
    • Chart on APAC - Market size and forecast 2023-2028 ($ million)
    • Data Table on APAC - Market size and forecast 2023-2028 ($ million)
    • Chart on APAC - Year-over-year growth 2023-2028 (%)
    • Data Table on APAC - Year-over-year growth 2023-2028 (%)
  • 9.5 Europe - Market size and forecast 2023-2028
    • Chart on Europe - Market size and forecast 2023-2028 ($ million)
    • Data Table on Europe - Market size and forecast 2023-2028 ($ million)
    • Chart on Europe - Year-over-year growth 2023-2028 (%)
    • Data Table on Europe - Year-over-year growth 2023-2028 (%)
  • 9.6 South America - Market size and forecast 2023-2028
    • Chart on South America - Market size and forecast 2023-2028 ($ million)
    • Data Table on South America - Market size and forecast 2023-2028 ($ million)
    • Chart on South America - Year-over-year growth 2023-2028 (%)
    • Data Table on South America - Year-over-year growth 2023-2028 (%)
  • 9.7 Middle East and Africa - Market size and forecast 2023-2028
    • Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
    • Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
    • Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
    • Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • 9.8 US - Market size and forecast 2023-2028
    • Chart on US - Market size and forecast 2023-2028 ($ million)
    • Data Table on US - Market size and forecast 2023-2028 ($ million)
    • Chart on US - Year-over-year growth 2023-2028 (%)
    • Data Table on US - Year-over-year growth 2023-2028 (%)
  • 9.9 China - Market size and forecast 2023-2028
    • Chart on China - Market size and forecast 2023-2028 ($ million)
    • Data Table on China - Market size and forecast 2023-2028 ($ million)
    • Chart on China - Year-over-year growth 2023-2028 (%)
    • Data Table on China - Year-over-year growth 2023-2028 (%)
  • 9.10 UK - Market size and forecast 2023-2028
    • Chart on UK - Market size and forecast 2023-2028 ($ million)
    • Data Table on UK - Market size and forecast 2023-2028 ($ million)
    • Chart on UK - Year-over-year growth 2023-2028 (%)
    • Data Table on UK - Year-over-year growth 2023-2028 (%)
  • 9.11 Germany - Market size and forecast 2023-2028
    • Chart on Germany - Market size and forecast 2023-2028 ($ million)
    • Data Table on Germany - Market size and forecast 2023-2028 ($ million)
    • Chart on Germany - Year-over-year growth 2023-2028 (%)
    • Data Table on Germany - Year-over-year growth 2023-2028 (%)
  • 9.12 Japan - Market size and forecast 2023-2028
    • Chart on Japan - Market size and forecast 2023-2028 ($ million)
    • Data Table on Japan - Market size and forecast 2023-2028 ($ million)
    • Chart on Japan - Year-over-year growth 2023-2028 (%)
    • Data Table on Japan - Year-over-year growth 2023-2028 (%)
  • 9.13 Market opportunity By Geographical Landscape
    • Market opportunity By Geographical Landscape ($ million)
    • Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Opportunity/Restraints

  • 10.1 Market drivers
  • 10.2 Market challenges
  • 10.3 Impact of drivers and challenges
    • Impact of drivers and challenges in 2023 and 2028
  • 10.4 Market opportunities/restraints

11 Competitive Landscape

  • 11.1 Overview
  • 11.2 Competitive Landscape
    • Overview on criticality of inputs and factors of differentiation
  • 11.3 Landscape disruption
    • Overview on factors of disruption
  • 11.4 Industry risks
    • Impact of key risks on business

12 Competitive Analysis

  • 12.1 Companies profiled
    • Companies covered
  • 12.2 Market positioning of companies
    • Matrix on companies position and classification
    • 247.ai Inc.
    • 247.ai Inc. - Overview
    • 247.ai Inc. - Product / Service
    • 247.ai Inc. - Key offerings
  • 12.4 Acuvate
    • Acuvate - Overview
    • Acuvate - Product / Service
    • Acuvate - Key offerings
  • 12.5 Aivo
    • Aivo - Overview
    • Aivo - Product / Service
    • Aivo - Key offerings
  • 12.6 Alphabet Inc.
    • Alphabet Inc. - Overview
    • Alphabet Inc. - Business segments
    • Alphabet Inc. - Key offerings
    • Alphabet Inc. - Segment focus
  • 12.7 Amazon.com Inc.
    • Amazon.com Inc. - Overview
    • Amazon.com Inc. - Business segments
    • Amazon.com Inc. - Key news
    • Amazon.com Inc. - Key offerings
    • Amazon.com Inc. - Segment focus
  • 12.8 Artificial Solutions International AB
    • Artificial Solutions International AB - Overview
    • Artificial Solutions International AB - Product / Service
    • Artificial Solutions International AB - Key offerings
  • 12.9 Botsify
    • Botsify - Overview
    • Botsify - Product / Service
    • Botsify - Key offerings
  • 12.10 Creative Virtual Ltd.
    • Creative Virtual Ltd. - Overview
    • Creative Virtual Ltd. - Product / Service
    • Creative Virtual Ltd. - Key offerings
  • 12.11 eGain Corp.
    • eGain Corp. - Overview
    • eGain Corp. - Product / Service
    • eGain Corp. - Key news
    • eGain Corp. - Key offerings
  • 12.12 Inbenta Holdings Inc.
    • Inbenta Holdings Inc. - Overview
    • Inbenta Holdings Inc. - Product / Service
    • Inbenta Holdings Inc. - Key offerings
  • 12.13 International Business Machines Corp.
    • International Business Machines Corp. - Overview
    • International Business Machines Corp. - Business segments
    • International Business Machines Corp. - Key news
    • International Business Machines Corp. - Key offerings
    • International Business Machines Corp. - Segment focus
  • 12.14 Microsoft Corp.
    • Microsoft Corp. - Overview
    • Microsoft Corp. - Business segments
    • Microsoft Corp. - Key news
    • Microsoft Corp. - Key offerings
    • Microsoft Corp. - Segment focus
  • 12.15 OpenAI L.L.C.
    • OpenAI L.L.C. - Overview
    • OpenAI L.L.C. - Product / Service
    • OpenAI L.L.C. - Key offerings
  • 12.16 Oracle Corp.
    • Oracle Corp. - Overview
    • Oracle Corp. - Business segments
    • Oracle Corp. - Key news
    • Oracle Corp. - Key offerings
    • Oracle Corp. - Segment focus
  • 12.17 ServiceNow Inc.
    • ServiceNow Inc. - Overview
    • ServiceNow Inc. - Product / Service
    • ServiceNow Inc. - Key news
    • ServiceNow Inc. - Key offerings

13 Appendix

  • 13.1 Scope of the report
  • 13.2 Inclusions and exclusions checklist
    • Inclusions checklist
    • Exclusions checklist
  • 13.3 Currency conversion rates for US$
    • Currency conversion rates for US$
  • 13.4 Research methodology
    • Research methodology
  • 13.5 Data procurement
    • Information sources
  • 13.6 Data validation
    • Data validation
  • 13.7 Validation techniques employed for market sizing
    • Validation techniques employed for market sizing
  • 13.8 Data synthesis
    • Data synthesis
  • 13.9 360 degree market analysis
    • 360 degree market analysis
  • 13.10 List of abbreviations
    • List of abbreviations