クラウド型ITSMの世界市場 2023-2027

当レポートでは、クラウドベースのITSMの市場規模は、2022年から2027年の間に60億9,437万米ドルの増加が見込まれ、予測期間中に15.08%のCAGRで成長すると予測しています。

当レポートでは、クラウドベースのITSM市場の全体分析、市場規模・予測、動向、成長促進要因・課題、約25社のベンダーを網羅したベンダー分析を行っています。

現在の市場動向と促進要因、市場全体の環境に関する最新の分析を提供しています。市場は、クラウドベースのITSMソリューションの低い間接費、拡張性、容易な利用、中小企業におけるクラウドベースの技術の採用の増加、管理および説明責任のニーズの高まりによって牽引されています。

本調査では、今後数年間におけるクラウドベースのITSM市場の成長を促進する主な要因の1つとして、企業のデジタル化の進展が挙げられています。また、リモートワークモデルの採用が進み、先進的な技術が登場したことも、市場の大きな需要につながると考えられます。

目次

第1章 エグゼクティブサマリー

• 市場概要

第2章 市場情勢

• 市場エコシステム

第3章 市場規模

• 市場の定義
• 市場セグメント分析
• 市場規模 2022
• 市場の見通し：2022-2027年の予測

第4章 市場規模実績

• 世界のクラウドベースのITSM市場2017～2021年
• コンポーネントセグメント分析2017-2021
• エンドユーザーセグメント分析2017-2021
• 地域セグメント分析2017-2021
• 国セグメント分析2017-2021

第5章 ファイブフォース分析

• ファイブフォースの要約
• 買い手の交渉力
• 供給企業の交渉力
• 新規参入業者の脅威
• 代替品の脅威
• 競争の脅威
• 市況

第6章 コンポーネント別市場セグメンテーション

• マーケット・セグメント
• コンポーネント別比較
• ソリューション - 市場規模と予測 2022-2027
• サービス - 市場規模と予測 2022-2027
• コンポーネント別の市場機会

第7章 エンドユーザー別市場セグメンテーション

• マーケット・セグメント
• エンドユーザー別比較
• ITおよびテレコム - 市場規模と予測 2022年から2027年
• 小売および消費財 - 市場規模と予測 2022-2027
• BFSI - 市場規模と予測 2022-2027
• ヘルスケアとライフサイエンス - 市場規模と予測 2022-2027
• その他 - 市場規模と予測 2022-2027
• エンドユーザー別の市場機会

第8章 顧客情勢

• 顧客情勢の概要

第9章 地域別情勢

• 地域別セグメンテーション
• 地域別比較
• 北米 - 市場規模と予測 2022-2027
• 欧州 - 市場規模と予測 2022-2027
• APAC - 市場規模と予測 2022-2027
• 南米 - 市場規模と予測 2022-2027
• 中東およびアフリカ - 市場規模と予測 2022-2027
• 米国 - 市場規模と予測 2022-2027
• 中国 - 市場規模と予測 2022-2027
• 英国 - 市場規模と予測 2022-2027
• カナダ - 市場規模と予測 2022-2027
• ドイツ - 市場規模と予測 2022-2027
• 地域別の市場機会

第10章 促進要因、課題、および動向

• 市場促進要因
• 市場の課題
• 促進要因と課題の影響
• 市場動向

第11章 ベンダー情勢

• 概要
• ベンダー情勢
• 混乱の状況
• 業界のリスク

第12章 ベンダー分析

• 対象ベンダー
• ベンダーの市場ポジショニング
• Alemba Ltd.
• Atlassian Corp. Plc
• BMC Software Inc.
• Broadcom Inc.
• Citrix Systems Inc.
• EasyVista SA
• Freshworks Inc.
• Hewlett Packard Enterprise Co.
• Hornbill Corporate Ltd.
• International Business Machines Corp.
• Ivanti Software Inc.
• Micro Focus International Plc
• Microsoft Corp.
• ServiceNow Inc.
• SysAid Technologies Ltd

第13章 付録

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market by Geography
• Exhibits5: Executive Summary - Chart on Market Segmentation by Component
• Exhibits6: Executive Summary - Chart on Market Segmentation by End-user
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Vendor Market Positioning
• Exhibits10: Parent market
• Exhibits11: Market Characteristics
• Exhibits12: Offerings of vendors included in the market definition
• Exhibits13: Market segments
• Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ million)
• Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
• Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits18: Historic Market Size - Data Table on Global cloud-based ITSM market 2017 - 2021 ($ million)
• Exhibits19: Historic Market Size - Components Segment 2017 - 2021 ($ million)
• Exhibits20: Historic Market Size - End-user Segment 2017 - 2021 ($ million)
• Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
• Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
• Exhibits23: Five forces analysis - Comparison between 2022 and 2027
• Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
• Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
• Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
• Exhibits29: Chart on Market condition - Five forces 2022 and 2027
• Exhibits30: Chart on Component - Market share 2022-2027 (%)
• Exhibits31: Data Table on Component - Market share 2022-2027 (%)
• Exhibits32: Chart on Comparison by Component
• Exhibits33: Data Table on Comparison by Component
• Exhibits34: Chart on Solutions - Market size and forecast 2022-2027 ($ million)
• Exhibits35: Data Table on Solutions - Market size and forecast 2022-2027 ($ million)
• Exhibits36: Chart on Solutions - Year-over-year growth 2022-2027 (%)
• Exhibits37: Data Table on Solutions - Year-over-year growth 2022-2027 (%)
• Exhibits38: Chart on Services - Market size and forecast 2022-2027 ($ million)
• Exhibits39: Data Table on Services - Market size and forecast 2022-2027 ($ million)
• Exhibits40: Chart on Services - Year-over-year growth 2022-2027 (%)
• Exhibits41: Data Table on Services - Year-over-year growth 2022-2027 (%)
• Exhibits42: Market opportunity by Component ($ million)
• Exhibits43: Chart on End-user - Market share 2022-2027 (%)
• Exhibits44: Data Table on End-user - Market share 2022-2027 (%)
• Exhibits45: Chart on Comparison by End-user
• Exhibits46: Data Table on Comparison by End-user
• Exhibits47: Chart on IT and telecom - Market size and forecast 2022-2027 ($ million)
• Exhibits48: Data Table on IT and telecom - Market size and forecast 2022-2027 ($ million)
• Exhibits49: Chart on IT and telecom - Year-over-year growth 2022-2027 (%)
• Exhibits50: Data Table on IT and telecom - Year-over-year growth 2022-2027 (%)
• Exhibits51: Chart on Retail and consumer goods - Market size and forecast 2022-2027 ($ million)
• Exhibits52: Data Table on Retail and consumer goods - Market size and forecast 2022-2027 ($ million)
• Exhibits53: Chart on Retail and consumer goods - Year-over-year growth 2022-2027 (%)
• Exhibits54: Data Table on Retail and consumer goods - Year-over-year growth 2022-2027 (%)
• Exhibits55: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
• Exhibits56: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
• Exhibits57: Chart on BFSI - Year-over-year growth 2022-2027 (%)
• Exhibits58: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
• Exhibits59: Chart on Healthcare and life sciences - Market size and forecast 2022-2027 ($ million)
• Exhibits60: Data Table on Healthcare and life sciences - Market size and forecast 2022-2027 ($ million)
• Exhibits61: Chart on Healthcare and life sciences - Year-over-year growth 2022-2027 (%)
• Exhibits62: Data Table on Healthcare and life sciences - Year-over-year growth 2022-2027 (%)
• Exhibits63: Chart on Others - Market size and forecast 2022-2027 ($ million)
• Exhibits64: Data Table on Others - Market size and forecast 2022-2027 ($ million)
• Exhibits65: Chart on Others - Year-over-year growth 2022-2027 (%)
• Exhibits66: Data Table on Others - Year-over-year growth 2022-2027 (%)
• Exhibits67: Market opportunity by End-user ($ million)
• Exhibits68: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits69: Chart on Market share by geography 2022-2027 (%)
• Exhibits70: Data Table on Market share by geography 2022-2027 (%)
• Exhibits71: Chart on Geographic comparison
• Exhibits72: Data Table on Geographic comparison
• Exhibits73: Chart on North America - Market size and forecast 2022-2027 ($ million)
• Exhibits74: Data Table on North America - Market size and forecast 2022-2027 ($ million)
• Exhibits75: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibits76: Data Table on North America - Year-over-year growth 2022-2027 (%)
• Exhibits77: Chart on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibits78: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibits79: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits80: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits81: Chart on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibits82: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibits83: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits84: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits85: Chart on South America - Market size and forecast 2022-2027 ($ million)
• Exhibits86: Data Table on South America - Market size and forecast 2022-2027 ($ million)
• Exhibits87: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibits88: Data Table on South America - Year-over-year growth 2022-2027 (%)
• Exhibits89: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibits90: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibits91: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits92: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits93: Chart on US - Market size and forecast 2022-2027 ($ million)
• Exhibits94: Data Table on US - Market size and forecast 2022-2027 ($ million)
• Exhibits95: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibits96: Data Table on US - Year-over-year growth 2022-2027 (%)
• Exhibits97: Chart on China - Market size and forecast 2022-2027 ($ million)
• Exhibits98: Data Table on China - Market size and forecast 2022-2027 ($ million)
• Exhibits99: Chart on China - Year-over-year growth 2022-2027 (%)
• Exhibits100: Data Table on China - Year-over-year growth 2022-2027 (%)
• Exhibits101: Chart on UK - Market size and forecast 2022-2027 ($ million)
• Exhibits102: Data Table on UK - Market size and forecast 2022-2027 ($ million)
• Exhibits103: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibits104: Data Table on UK - Year-over-year growth 2022-2027 (%)
• Exhibits105: Chart on Canada - Market size and forecast 2022-2027 ($ million)
• Exhibits106: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
• Exhibits107: Chart on Canada - Year-over-year growth 2022-2027 (%)
• Exhibits108: Data Table on Canada - Year-over-year growth 2022-2027 (%)
• Exhibits109: Chart on Germany - Market size and forecast 2022-2027 ($ million)
• Exhibits110: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
• Exhibits111: Chart on Germany - Year-over-year growth 2022-2027 (%)
• Exhibits112: Data Table on Germany - Year-over-year growth 2022-2027 (%)
• Exhibits113: Market opportunity by geography ($ million)
• Exhibits114: Impact of drivers and challenges in 2022 and 2027
• Exhibits115: Overview on Criticality of inputs and Factors of differentiation
• Exhibits116: Overview on factors of disruption
• Exhibits117: Impact of key risks on business
• Exhibits118: Vendors covered
• Exhibits119: Matrix on vendor position and classification
• Exhibits120: Alemba Ltd. - Overview
• Exhibits121: Alemba Ltd. - Product / Service
• Exhibits122: Alemba Ltd. - Key offerings
• Exhibits123: Atlassian Corp. Plc - Overview
• Exhibits124: Atlassian Corp. Plc - Product / Service
• Exhibits125: Atlassian Corp. Plc - Key offerings
• Exhibits126: BMC Software Inc. - Overview
• Exhibits127: BMC Software Inc. - Product / Service
• Exhibits128: BMC Software Inc. - Key offerings
• Exhibits129: Broadcom Inc. - Overview
• Exhibits130: Broadcom Inc. - Business segments
• Exhibits131: Broadcom Inc. - Key news
• Exhibits132: Broadcom Inc. - Key offerings
• Exhibits133: Broadcom Inc. - Segment focus
• Exhibits134: Citrix Systems Inc. - Overview
• Exhibits135: Citrix Systems Inc. - Product / Service
• Exhibits136: Citrix Systems Inc. - Key news
• Exhibits137: Citrix Systems Inc. - Key offerings
• Exhibits138: EasyVista SA - Overview
• Exhibits139: EasyVista SA - Product / Service
• Exhibits140: EasyVista SA - Key offerings
• Exhibits141: Freshworks Inc. - Overview
• Exhibits142: Freshworks Inc. - Product / Service
• Exhibits143: Freshworks Inc. - Key offerings
• Exhibits144: Hewlett Packard Enterprise Co. - Overview
• Exhibits145: Hewlett Packard Enterprise Co. - Business segments
• Exhibits146: Hewlett Packard Enterprise Co. - Key news
• Exhibits147: Hewlett Packard Enterprise Co. - Key offerings
• Exhibits148: Hewlett Packard Enterprise Co. - Segment focus
• Exhibits149: Hornbill Corporate Ltd. - Overview
• Exhibits150: Hornbill Corporate Ltd. - Product / Service
• Exhibits151: Hornbill Corporate Ltd. - Key offerings
• Exhibits152: International Business Machines Corp. - Overview
• Exhibits153: International Business Machines Corp. - Business segments
• Exhibits154: International Business Machines Corp. - Key news
• Exhibits155: International Business Machines Corp. - Key offerings
• Exhibits156: International Business Machines Corp. - Segment focus
• Exhibits157: Ivanti Software Inc. - Overview
• Exhibits158: Ivanti Software Inc. - Product / Service
• Exhibits159: Ivanti Software Inc. - Key offerings
• Exhibits160: Micro Focus International Plc - Overview
• Exhibits161: Micro Focus International Plc - Product / Service
• Exhibits162: Micro Focus International Plc - Key news
• Exhibits163: Micro Focus International Plc - Key offerings
• Exhibits164: Microsoft Corp. - Overview
• Exhibits165: Microsoft Corp. - Business segments
• Exhibits166: Microsoft Corp. - Key news
• Exhibits167: Microsoft Corp. - Key offerings
• Exhibits168: Microsoft Corp. - Segment focus
• Exhibits169: ServiceNow Inc. - Overview
• Exhibits170: ServiceNow Inc. - Product / Service
• Exhibits171: ServiceNow Inc. - Key news
• Exhibits172: ServiceNow Inc. - Key offerings
• Exhibits173: SysAid Technologies Ltd - Overview
• Exhibits174: SysAid Technologies Ltd - Product / Service
• Exhibits175: SysAid Technologies Ltd - Key offerings
• Exhibits176: Inclusions checklist
• Exhibits177: Exclusions checklist
• Exhibits178: Currency conversion rates for US$
• Exhibits179: Research methodology
• Exhibits180: Validation techniques employed for market sizing
• Exhibits181: Information sources
• Exhibits182: List of abbreviations

Technavio has been monitoring the cloud-based ITSM market and is forecast to grow by $6094.37 mn during 2022-2027, accelerating at a CAGR of 15.08% during the forecast period. Our report on the cloud-based ITSM market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by low overhead costs, scalability, and easy usage of cloud-based ITSM solutions, increasing adoption of cloud-based technologies in SMEs, and growing need for control and accountability.

Technavio's cloud-based ITSM market is segmented as below:

By Component

• Solutions
• Services

By End-user

• IT and telecom
• Retail and consumer goods
• BFSI
• Healthcare and life sciences
• Others

By Geography

• North America
• Europe
• APAC
• South America
• Middle East and Africa

This study identifies the growing digitalization of businesses as one of the prime reasons driving the cloud-based ITSM market growth during the next few years. Also, growing adoption of remote working model and advent of advanced technologies will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on the cloud-based ITSM market covers the following areas:

• Cloud-based ITSM market sizing
• Cloud-based ITSM market forecast
• Cloud-based ITSM market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading cloud-based ITSM market vendors that include Alemba Ltd., Atlassian Corp. Plc, BMC Software Inc., Broadcom Inc., Citrix Systems Inc., EasyVista SA, Efecte Oyj, Freshworks Inc., Hewlett Packard Enterprise Co., Hornbill Corporate Ltd., International Business Machines Corp., ITarian LLC, Ivanti Software Inc., Micro Focus International Plc, Microsoft Corp., OPGK RZESZOW S.A., ServiceNow Inc., SymphonyAI Summit, SysAid Technologies Ltd, and Zoho Corp. Pvt. Ltd. Also, the cloud-based ITSM market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
• Exhibit 01: Executive Summary - Chart on Market Overview
• Exhibit 02: Executive Summary - Data Table on Market Overview
• Exhibit 03: Executive Summary - Chart on Global Market Characteristics
• Exhibit 04: Executive Summary - Chart on Market by Geography
• Exhibit 05: Executive Summary - Chart on Market Segmentation by Component
• Exhibit 06: Executive Summary - Chart on Market Segmentation by End-user
• Exhibit 07: Executive Summary - Chart on Incremental Growth
• Exhibit 08: Executive Summary - Data Table on Incremental Growth
• Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
• Exhibit 10: Parent market
• Exhibit 11: Market Characteristics

3 Market Sizing

• 3.1 Market definition
• Exhibit 12: Offerings of vendors included in the market definition
• 3.2 Market segment analysis
• Exhibit 13: Market segments
• 3.3 Market size 2022
• 3.4 Market outlook: Forecast for 2022-2027
• Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
• Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
• Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

• 4.1 Global cloud-based ITSM market 2017 - 2021
• Exhibit 18: Historic Market Size - Data Table on Global cloud-based ITSM market 2017 - 2021 ($ million)
• 4.2 Components Segment Analysis 2017 - 2021
• Exhibit 19: Historic Market Size - Components Segment 2017 - 2021 ($ million)
• 4.3 End-user Segment Analysis 2017 - 2021
• Exhibit 20: Historic Market Size - End-user Segment 2017 - 2021 ($ million)
• 4.4 Geography Segment Analysis 2017 - 2021
• Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
• 4.5 Country Segment Analysis 2017 - 2021
• Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)

5 Five Forces Analysis

• 5.1 Five forces summary
• Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
• 5.2 Bargaining power of buyers
• Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• 5.3 Bargaining power of suppliers
• Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• 5.4 Threat of new entrants
• Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
• 5.5 Threat of substitutes
• Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
• 5.6 Threat of rivalry
• Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
• 5.7 Market condition
• Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Component

• 6.1 Market segments
• Exhibit 30: Chart on Component - Market share 2022-2027 (%)
• Exhibit 31: Data Table on Component - Market share 2022-2027 (%)
• 6.2 Comparison by Component
• Exhibit 32: Chart on Comparison by Component
• Exhibit 33: Data Table on Comparison by Component
• 6.3 Solutions - Market size and forecast 2022-2027
• Exhibit 34: Chart on Solutions - Market size and forecast 2022-2027 ($ million)
• Exhibit 35: Data Table on Solutions - Market size and forecast 2022-2027 ($ million)
• Exhibit 36: Chart on Solutions - Year-over-year growth 2022-2027 (%)
• Exhibit 37: Data Table on Solutions - Year-over-year growth 2022-2027 (%)
• 6.4 Services - Market size and forecast 2022-2027
• Exhibit 38: Chart on Services - Market size and forecast 2022-2027 ($ million)
• Exhibit 39: Data Table on Services - Market size and forecast 2022-2027 ($ million)
• Exhibit 40: Chart on Services - Year-over-year growth 2022-2027 (%)
• Exhibit 41: Data Table on Services - Year-over-year growth 2022-2027 (%)
• 6.5 Market opportunity by Component
• Exhibit 42: Market opportunity by Component ($ million)

7 Market Segmentation by End-user

• 7.1 Market segments
• Exhibit 43: Chart on End-user - Market share 2022-2027 (%)
• Exhibit 44: Data Table on End-user - Market share 2022-2027 (%)
• 7.2 Comparison by End-user
• Exhibit 45: Chart on Comparison by End-user
• Exhibit 46: Data Table on Comparison by End-user
• 7.3 IT and telecom - Market size and forecast 2022-2027
• Exhibit 47: Chart on IT and telecom - Market size and forecast 2022-2027 ($ million)
• Exhibit 48: Data Table on IT and telecom - Market size and forecast 2022-2027 ($ million)
• Exhibit 49: Chart on IT and telecom - Year-over-year growth 2022-2027 (%)
• Exhibit 50: Data Table on IT and telecom - Year-over-year growth 2022-2027 (%)
• 7.4 Retail and consumer goods - Market size and forecast 2022-2027
• Exhibit 51: Chart on Retail and consumer goods - Market size and forecast 2022-2027 ($ million)
• Exhibit 52: Data Table on Retail and consumer goods - Market size and forecast 2022-2027 ($ million)
• Exhibit 53: Chart on Retail and consumer goods - Year-over-year growth 2022-2027 (%)
• Exhibit 54: Data Table on Retail and consumer goods - Year-over-year growth 2022-2027 (%)
• 7.5 BFSI - Market size and forecast 2022-2027
• Exhibit 55: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
• Exhibit 56: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
• Exhibit 57: Chart on BFSI - Year-over-year growth 2022-2027 (%)
• Exhibit 58: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
• 7.6 Healthcare and life sciences - Market size and forecast 2022-2027
• Exhibit 59: Chart on Healthcare and life sciences - Market size and forecast 2022-2027 ($ million)
• Exhibit 60: Data Table on Healthcare and life sciences - Market size and forecast 2022-2027 ($ million)
• Exhibit 61: Chart on Healthcare and life sciences - Year-over-year growth 2022-2027 (%)
• Exhibit 62: Data Table on Healthcare and life sciences - Year-over-year growth 2022-2027 (%)
• 7.7 Others - Market size and forecast 2022-2027
• Exhibit 63: Chart on Others - Market size and forecast 2022-2027 ($ million)
• Exhibit 64: Data Table on Others - Market size and forecast 2022-2027 ($ million)
• Exhibit 65: Chart on Others - Year-over-year growth 2022-2027 (%)
• Exhibit 66: Data Table on Others - Year-over-year growth 2022-2027 (%)
• 7.8 Market opportunity by End-user
• Exhibit 67: Market opportunity by End-user ($ million)

8 Customer Landscape

• 8.1 Customer landscape overview
• Exhibit 68: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
• Exhibit 69: Chart on Market share by geography 2022-2027 (%)
• Exhibit 70: Data Table on Market share by geography 2022-2027 (%)
• 9.2 Geographic comparison
• Exhibit 71: Chart on Geographic comparison
• Exhibit 72: Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2022-2027
• Exhibit 73: Chart on North America - Market size and forecast 2022-2027 ($ million)
• Exhibit 74: Data Table on North America - Market size and forecast 2022-2027 ($ million)
• Exhibit 75: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibit 76: Data Table on North America - Year-over-year growth 2022-2027 (%)
• 9.4 Europe - Market size and forecast 2022-2027
• Exhibit 77: Chart on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibit 78: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibit 79: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibit 80: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• 9.5 APAC - Market size and forecast 2022-2027
• Exhibit 81: Chart on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibit 82: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibit 83: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibit 84: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• 9.6 South America - Market size and forecast 2022-2027
• Exhibit 85: Chart on South America - Market size and forecast 2022-2027 ($ million)
• Exhibit 86: Data Table on South America - Market size and forecast 2022-2027 ($ million)
• Exhibit 87: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibit 88: Data Table on South America - Year-over-year growth 2022-2027 (%)
• 9.7 Middle East and Africa - Market size and forecast 2022-2027
• Exhibit 89: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibit 90: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibit 91: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibit 92: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• 9.8 US - Market size and forecast 2022-2027
• Exhibit 93: Chart on US - Market size and forecast 2022-2027 ($ million)
• Exhibit 94: Data Table on US - Market size and forecast 2022-2027 ($ million)
• Exhibit 95: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibit 96: Data Table on US - Year-over-year growth 2022-2027 (%)
• 9.9 China - Market size and forecast 2022-2027
• Exhibit 97: Chart on China - Market size and forecast 2022-2027 ($ million)
• Exhibit 98: Data Table on China - Market size and forecast 2022-2027 ($ million)
• Exhibit 99: Chart on China - Year-over-year growth 2022-2027 (%)
• Exhibit 100: Data Table on China - Year-over-year growth 2022-2027 (%)
• 9.10 UK - Market size and forecast 2022-2027
• Exhibit 101: Chart on UK - Market size and forecast 2022-2027 ($ million)
• Exhibit 102: Data Table on UK - Market size and forecast 2022-2027 ($ million)
• Exhibit 103: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibit 104: Data Table on UK - Year-over-year growth 2022-2027 (%)
• 9.11 Canada - Market size and forecast 2022-2027
• Exhibit 105: Chart on Canada - Market size and forecast 2022-2027 ($ million)
• Exhibit 106: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
• Exhibit 107: Chart on Canada - Year-over-year growth 2022-2027 (%)
• Exhibit 108: Data Table on Canada - Year-over-year growth 2022-2027 (%)
• 9.12 Germany - Market size and forecast 2022-2027
• Exhibit 109: Chart on Germany - Market size and forecast 2022-2027 ($ million)
• Exhibit 110: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
• Exhibit 111: Chart on Germany - Year-over-year growth 2022-2027 (%)
• Exhibit 112: Data Table on Germany - Year-over-year growth 2022-2027 (%)
• 9.13 Market opportunity by geography
• Exhibit 113: Market opportunity by geography ($ million)

10 Drivers, Challenges, and Trends

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
• Exhibit 114: Impact of drivers and challenges in 2022 and 2027
• 10.4 Market trends

11 Vendor Landscape

• 11.1 Overview
• 11.2 Vendor landscape
• Exhibit 115: Overview on Criticality of inputs and Factors of differentiation
• 11.3 Landscape disruption
• Exhibit 116: Overview on factors of disruption
• 11.4 Industry risks
• Exhibit 117: Impact of key risks on business

12 Vendor Analysis

• 12.1 Vendors covered
• Exhibit 118: Vendors covered
• 12.2 Market positioning of vendors
• Exhibit 119: Matrix on vendor position and classification
• 12.3 Alemba Ltd.
• Exhibit 120: Alemba Ltd. - Overview
• Exhibit 121: Alemba Ltd. - Product / Service
• Exhibit 122: Alemba Ltd. - Key offerings
• 12.4 Atlassian Corp. Plc
• Exhibit 123: Atlassian Corp. Plc - Overview
• Exhibit 124: Atlassian Corp. Plc - Product / Service
• Exhibit 125: Atlassian Corp. Plc - Key offerings
• 12.5 BMC Software Inc.
• Exhibit 126: BMC Software Inc. - Overview
• Exhibit 127: BMC Software Inc. - Product / Service
• Exhibit 128: BMC Software Inc. - Key offerings
• 12.6 Broadcom Inc.
• Exhibit 129: Broadcom Inc. - Overview
• Exhibit 130: Broadcom Inc. - Business segments
• Exhibit 131: Broadcom Inc. - Key news
• Exhibit 132: Broadcom Inc. - Key offerings
• Exhibit 133: Broadcom Inc. - Segment focus
• 12.7 Citrix Systems Inc.
• Exhibit 134: Citrix Systems Inc. - Overview
• Exhibit 135: Citrix Systems Inc. - Product / Service
• Exhibit 136: Citrix Systems Inc. - Key news
• Exhibit 137: Citrix Systems Inc. - Key offerings
• 12.8 EasyVista SA
• Exhibit 138: EasyVista SA - Overview
• Exhibit 139: EasyVista SA - Product / Service
• Exhibit 140: EasyVista SA - Key offerings
• 12.9 Freshworks Inc.
• Exhibit 141: Freshworks Inc. - Overview
• Exhibit 142: Freshworks Inc. - Product / Service
• Exhibit 143: Freshworks Inc. - Key offerings
• 12.10 Hewlett Packard Enterprise Co.
• Exhibit 144: Hewlett Packard Enterprise Co. - Overview
• Exhibit 145: Hewlett Packard Enterprise Co. - Business segments
• Exhibit 146: Hewlett Packard Enterprise Co. - Key news
• Exhibit 147: Hewlett Packard Enterprise Co. - Key offerings
• Exhibit 148: Hewlett Packard Enterprise Co. - Segment focus
• 12.11 Hornbill Corporate Ltd.
• Exhibit 149: Hornbill Corporate Ltd. - Overview
• Exhibit 150: Hornbill Corporate Ltd. - Product / Service
• Exhibit 151: Hornbill Corporate Ltd. - Key offerings
• 12.12 International Business Machines Corp.
• Exhibit 152: International Business Machines Corp. - Overview
• Exhibit 153: International Business Machines Corp. - Business segments
• Exhibit 154: International Business Machines Corp. - Key news
• Exhibit 155: International Business Machines Corp. - Key offerings
• Exhibit 156: International Business Machines Corp. - Segment focus
• 12.13 Ivanti Software Inc.
• Exhibit 157: Ivanti Software Inc. - Overview
• Exhibit 158: Ivanti Software Inc. - Product / Service
• Exhibit 159: Ivanti Software Inc. - Key offerings
• 12.14 Micro Focus International Plc
• Exhibit 160: Micro Focus International Plc - Overview
• Exhibit 161: Micro Focus International Plc - Product / Service
• Exhibit 162: Micro Focus International Plc - Key news
• Exhibit 163: Micro Focus International Plc - Key offerings
• 12.15 Microsoft Corp.
• Exhibit 164: Microsoft Corp. - Overview
• Exhibit 165: Microsoft Corp. - Business segments
• Exhibit 166: Microsoft Corp. - Key news
• Exhibit 167: Microsoft Corp. - Key offerings
• Exhibit 168: Microsoft Corp. - Segment focus
• 12.16 ServiceNow Inc.
• Exhibit 169: ServiceNow Inc. - Overview
• Exhibit 170: ServiceNow Inc. - Product / Service
• Exhibit 171: ServiceNow Inc. - Key news
• Exhibit 172: ServiceNow Inc. - Key offerings
• 12.17 SysAid Technologies Ltd
• Exhibit 173: SysAid Technologies Ltd - Overview
• Exhibit 174: SysAid Technologies Ltd - Product / Service
• Exhibit 175: SysAid Technologies Ltd - Key offerings

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
• Exhibit 176: Inclusions checklist
• Exhibit 177: Exclusions checklist
• 13.3 Currency conversion rates for US$
• Exhibit 178: Currency conversion rates for US$
• 13.4 Research methodology
• Exhibit 179: Research methodology
• Exhibit 180: Validation techniques employed for market sizing
• Exhibit 181: Information sources
• 13.5 List of abbreviations
• Exhibit 182: List of abbreviations