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ライブチャットソフトウェア市場レポート：タイプ別、展開タイプ別、用途別、地域別、2023-2028年

Live Chat Software Market Report by Type, Deployment Type, Application, and Region 2023-2028
出版日: | 発行: IMARC | ページ情報: 英文 147 Pages | 納期: 2～3営業日

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=155.46円
ライブチャットソフトウェア市場レポート：タイプ別、展開タイプ別、用途別、地域別、2023-2028年
出版日: 2023年11月02日
発行: IMARC
ページ情報: 英文 147 Pages
納期: 2～3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

概要

ライブチャットソフトウェアの世界市場規模は、2022年に9億8,600万米ドルに達しました。今後、IMARC Groupは、市場は2028年までに16億米ドルに達し、2022年から2028年の間に8.4％の成長率（CAGR）を示すと予測しています。

ライブチャットソフトウェアは、リアルタイムで即時の顧客サポートや情報を提供するために組織やオンラインベンチャーによって利用されています。ライブチャットソフトウェアは、迅速な応答、パーソナライズされた顧客体験、積極的かつオムニチャネルのサポートを提供し、売上と顧客ロイヤルティを大幅に向上させます。また、有益なデータポイントや測定可能な指標を提供し、カスタマーサポートの最適化やリードの獲得を支援します。その結果、ヘルスケア、自動車、航空宇宙、不動産、情報技術（IT）・通信、旅行・観光、教育・研修、銀行・金融サービス・保険（BFSI）など、世界中の産業で幅広く活用されています。

コロナウイルス感染症（COVID-19）の突然の発生により、各国政府は完全な封鎖措置を講じた。その結果、オフラインの流通チャネルを通じて製品を販売する企業は一時的に閉鎖されました。これは、電子商取引チャネル上の食品と異なる製品の販売を増加させ、24X7のカスタマサポートを提供し、彼らのクエリと問題を解決するライブチャットソフトウェアの需要をエスカレートさせました。これ以外にも、急速な都市化のアカウントで、様々な中小企業は、強化されたユーザーエクスペリエンスを提供し、市場範囲を拡大するためにクラウドベースのライブチャットソフトウェアを導入しています。さらに、大手企業は、共同ブラウジングや画面共有、ソーシャルメディアとの統合、自動ポップアップメッセージやモバイルサポートなどの追加機能を提供しており、様々な業界でのライブチャットソフトウェアの採用を増加させ、顧客関係管理（CRM）を改善しています。

本レポートで扱う主な質問

  • 2022年におけるライブチャットソフトウェアの世界市場規模は？
  • 2023-2028年におけるライブチャットソフトウェアの世界市場の予想成長率は？
  • ライブチャットソフトウェアの世界市場を促進する主な要因は何か？
  • ライブチャットソフトウェアの世界市場におけるCOVID-19の影響は？
  • タイプ別のライブチャットソフトウェアの世界市場内訳は？
  • 展開タイプに基づくライブチャットソフトウェアの世界市場の内訳は？
  • 用途に基づくライブチャットソフトウェアの世界市場の内訳は？
  • ライブチャットソフトウェアの世界市場における主要地域は？
  • ライブチャットソフトウェアの世界市場における主要プレーヤー/企業は？

目次

第1章 序文

第2章 調査範囲と調査手法

  • 調査目的
  • 利害関係者
  • データソース
    • 一次情報
    • 二次情報
  • 市場推定
    • ボトムアップアプローチ
    • トップダウンアプローチ
  • 調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

  • 概要
  • 主要産業動向

第5章 ライブチャットソフトウェアの世界市場

  • 市場概要
  • 市場実績
  • COVID-19の影響
  • 市場予測

第6章 市場内訳：タイプ別

  • 情報提供型ライブチャットシステム
    • 市場動向
    • 市場予測
  • カスタマーサービスライブチャットシステム
    • 市場動向
    • 市場予測
  • セールスライブチャットシステム
    • 市場動向
    • 市場予測

第7章 市場内訳：展開タイプ別

  • クラウド型
    • 市場動向
    • 市場予測
  • オンプレミス型
    • 市場動向
    • 市場予測

第8章 市場内訳：用途別

  • BFSI
    • 市場動向
    • 市場予測
  • IT・コンサルティング
    • 市場動向
    • 市場予測
  • 小売とeコマース
    • 市場動向
    • 市場予測
  • 旅行とホスピタリティ
    • 市場動向
    • 市場予測
  • 通信
    • 市場動向
    • 市場予測
  • ヘルスケア
    • 市場動向
    • 市場予測
  • 教育市場
    • 市場動向
    • 市場予測
  • その他
    • 市場動向
    • 市場予測

第9章 市場内訳：地域別

  • 北米
    • 米国
      • 市場動向
      • 市場予測
    • カナダ
      • 市場動向
      • 市場予測
  • アジア太平洋
    • 中国
      • 市場動向
      • 市場予測
    • 日本
      • 市場動向
      • 市場予測
    • インド
      • 市場動向
      • 市場予測
    • 韓国
      • 市場動向
      • 市場予測
    • オーストラリア
      • 市場動向
      • 市場予測
    • インドネシア
      • 市場動向
      • 市場予測
    • その他
      • 市場動向
      • 市場予測
  • 欧州
    • ドイツ
      • 市場動向
      • 市場予測
    • フランス
      • 市場動向
      • 市場予測
    • 英国
      • 市場動向
      • 市場予測
    • イタリア
      • 市場動向
      • 市場予測
    • スペイン
      • 市場動向
      • 市場予測
    • ロシア
      • 市場動向
      • 市場予測
    • その他
      • 市場動向
      • 市場予測
  • ラテンアメリカ
    • ブラジル
      • 市場動向
      • 市場予測
    • メキシコ
      • 市場動向
      • 市場予測
    • その他
      • 市場動向
      • 市場予測
  • 中東・アフリカ地域
    • 市場動向
    • 市場内訳：国別
    • 市場予測

第10章 SWOT分析

  • 概要
  • 強み
  • 弱み
  • 機会
  • 脅威

第11章 バリューチェーン分析

第12章 ポーターのファイブフォース分析

  • 概要
  • 買い手の交渉力
  • 供給企業の交渉力
  • 競合の程度
  • 新規参入業者の脅威
  • 代替品の脅威

第13章 価格分析

第14章 競合情勢

  • 市場構造
  • 主要企業
  • 主要企業のプロファイル
    • Comm100 Network Corporation
    • Freshdesk Inc.（Freshworks Inc.）
    • Kayako
    • LiveChat Inc.
    • Liveperson Inc.
    • Logmein Inc.
    • Provide Support LLC
    • Pure Chat Inc.
    • SnapEngage LLC
    • Zendesk Inc.
図表

List of Figures

  • Figure 1: Global: Live Chat Software Market: Major Drivers and Challenges
  • Figure 2: Global: Live Chat Software Market: Sales Value (in Million US$), 2017-2022
  • Figure 3: Global: Live Chat Software Market: Breakup by Type (in %), 2022
  • Figure 4: Global: Live Chat Software Market: Breakup by Deployment Type (in %), 2022
  • Figure 5: Global: Live Chat Software Market: Breakup by Application (in %), 2022
  • Figure 6: Global: Live Chat Software Market: Breakup by Region (in %), 2022
  • Figure 7: Global: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 8: Global: Live Chat Software (Informational Live Chat Systems) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 9: Global: Live Chat Software (Informational Live Chat Systems) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 10: Global: Live Chat Software (Customer Service Live Chat Systems) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 11: Global: Live Chat Software (Customer Service Live Chat Systems) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 12: Global: Live Chat Software (Sales Live Chat Systems) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 13: Global: Live Chat Software (Sales Live Chat Systems) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 14: Global: Live Chat Software (Cloud-based) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 15: Global: Live Chat Software (Cloud-based) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 16: Global: Live Chat Software (On-premises) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 17: Global: Live Chat Software (On-premises) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 18: Global: Live Chat Software (BFSI) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 19: Global: Live Chat Software (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 20: Global: Live Chat Software (IT and Consulting) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 21: Global: Live Chat Software (IT and Consulting) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 22: Global: Live Chat Software (Retail and E-commerce) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 23: Global: Live Chat Software (Retail and E-commerce) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 24: Global: Live Chat Software (Travel and Hospitality) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 25: Global: Live Chat Software (Travel and Hospitality) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 26: Global: Live Chat Software (Telecommunication) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 27: Global: Live Chat Software (Telecommunication) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 28: Global: Live Chat Software (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 29: Global: Live Chat Software (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 30: Global: Live Chat Software (Education) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 31: Global: Live Chat Software (Education) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 32: Global: Live Chat Software (Other Applications) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 33: Global: Live Chat Software (Other Applications) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 34: North America: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 35: North America: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 36: United States: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 37: United States: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 38: Canada: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 39: Canada: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 40: Asia Pacific: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 41: Asia Pacific: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 42: China: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 43: China: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 44: Japan: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 45: Japan: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 46: India: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 47: India: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 48: South Korea: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 49: South Korea: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 50: Australia: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 51: Australia: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 52: Indonesia: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 53: Indonesia: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 54: Others: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 55: Others: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 56: Europe: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 57: Europe: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 58: Germany: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 59: Germany: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 60: France: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 61: France: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 62: United Kingdom: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 63: United Kingdom: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 64: Italy: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 65: Italy: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 66: Spain: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 67: Spain: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 68: Russia: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 69: Russia: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 70: Others: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 71: Others: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 72: Latin America: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 73: Latin America: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 74: Brazil: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 75: Brazil: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 76: Mexico: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 77: Mexico: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 78: Others: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 79: Others: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 80: Middle East and Africa: Live Chat Software Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 81: Middle East and Africa: Live Chat Software Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 82: Global: Live Chat Software Industry: SWOT Analysis
  • Figure 83: Global: Live Chat Software Industry: Value Chain Analysis
  • Figure 84: Global: Live Chat Software Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Live Chat Software Market: Key Industry Highlights, 2022 and 2028
  • Table 2: Global: Live Chat Software Market Forecast: Breakup by Type (in Million US$), 2023-2028
  • Table 3: Global: Live Chat Software Market Forecast: Breakup by Deployment Type (in Million US$), 2023-2028
  • Table 4: Global: Live Chat Software Market Forecast: Breakup by Application (in Million US$), 2023-2028
  • Table 5: Global: Live Chat Software Market Forecast: Breakup by Region (in Million US$), 2023-2028
  • Table 6: Global: Live Chat Software Market Structure
  • Table 7: Global: Live Chat Software Market: Key Players
目次
Product Code: SR112023A2512

Abstract

The global live chat software market size reached US$ 986 Million in 2022. Looking forward, IMARC Group expects the market to reach US$ 1,600 Million by 2028, exhibiting a growth rate (CAGR) of 8.4% during 2022-2028.

Live chat software is utilized by organizations and online ventures for providing immediate customer support and information in real-time. It offers quick responses, personalized customer experience, and proactive and omnichannel support, which significantly boosts sales and customer loyalty. It also provides useful data points and measurable metrics that assist the firm in optimizing customer support and capturing leads. Consequently, it finds extensive application in the healthcare, automotive, aerospace, real estate, information technology (IT) and telecommunication, travel and tourism, education and training, and banking, financial services and insurance (BFSI) industries across the globe.

Due to the sudden outbreak of the coronavirus disease (COVID-19), governments of various countries have imposed complete lockdowns. Consequently, businesses that sell their products through offline distribution channels have been closed temporarily. This, in turn, has increased the sales of food items and different products on e-commerce channels and escalated the demand for live chat software to provide 24X7 customer support and resolve their queries and issues. Other than this, on account of rapid urbanization, various small-medium enterprises (SMEs) are deploying cloud-based live chat software to provide enhanced user experience and expand their market reach. Furthermore, leading players are offering additional features, such as co-browsing and screen-sharing, social media integration, automated pop-up messages and mobile support, which is increasing the adoption of live chat software across various industries and improving their customer relationship management (CRM).

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global live chat software market report, along with forecasts at the global, regional and country levels from 2023-2028. Our report has categorized the market based on type, deployment type and application.

Breakup by Type:

Informational Live Chat Systems

Customer Service Live Chat Systems

Sales Live Chat Systems

Breakup by Deployment Type:

Cloud-based

On-premises

Breakup by Application:

BFSI

IT and Consulting

Retail and E-commerce

Travel and Hospitality

Telecommunication

Healthcare

Education

Others

Breakup by Region:

North America

United States

Canada

Asia Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

Competitive Landscape:

The report has also analysed the competitive landscape of the market with some of the key players being Comm100 Network Corporation, Freshdesk Inc. (Freshworks Inc.), Kayako, LiveChat Inc., Liveperson Inc., Logmein Inc., Provide Support LLC, Pure Chat Inc., SnapEngage LLC and Zendesk Inc.

Key Questions Answered in This Report

  • 1. What was the size of the global live chat software market in 2022?
  • 2. What is the expected growth rate of the global live chat software market during 2023-2028?
  • 3. What are the key factors driving the global live chat software market?
  • 4. What has been the impact of COVID-19 on the global live chat software market?
  • 5. What is the breakup of the global live chat software market based on the type?
  • 6. What is the breakup of the global live chat software market based on the deployment type?
  • 7. What is the breakup of the global live chat software market based on application?
  • 8. What are the key regions in the global live chat software market?
  • 9. Who are the key players/companies in the global live chat software market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Live Chat Software Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Type

  • 6.1 Informational Live Chat Systems
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Customer Service Live Chat Systems
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Sales Live Chat Systems
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast

7 Market Breakup by Deployment Type

  • 7.1 Cloud-based
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 On-premises
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Application

  • 8.1 BFSI
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 IT and Consulting
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 Retail and E-Commerce
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast
  • 8.4 Travel and Hospitality
    • 8.4.1 Market Trends
    • 8.4.2 Market Forecast
  • 8.5 Telecommunication
    • 8.5.1 Market Trends
    • 8.5.2 Market Forecast
  • 8.6 Healthcare
    • 8.6.1 Market Trends
    • 8.6.2 Market Forecast
  • 8.7 Education
    • 8.7.1 Market Trends
    • 8.7.2 Market Forecast
  • 8.8 Others
    • 8.8.1 Market Trends
    • 8.8.2 Market Forecast

9 Market Breakup by Region

  • 9.1 North America
    • 9.1.1 United States
      • 9.1.1.1 Market Trends
      • 9.1.1.2 Market Forecast
    • 9.1.2 Canada
      • 9.1.2.1 Market Trends
      • 9.1.2.2 Market Forecast
  • 9.2 Asia Pacific
    • 9.2.1 China
      • 9.2.1.1 Market Trends
      • 9.2.1.2 Market Forecast
    • 9.2.2 Japan
      • 9.2.2.1 Market Trends
      • 9.2.2.2 Market Forecast
    • 9.2.3 India
      • 9.2.3.1 Market Trends
      • 9.2.3.2 Market Forecast
    • 9.2.4 South Korea
      • 9.2.4.1 Market Trends
      • 9.2.4.2 Market Forecast
    • 9.2.5 Australia
      • 9.2.5.1 Market Trends
      • 9.2.5.2 Market Forecast
    • 9.2.6 Indonesia
      • 9.2.6.1 Market Trends
      • 9.2.6.2 Market Forecast
    • 9.2.7 Others
      • 9.2.7.1 Market Trends
      • 9.2.7.2 Market Forecast
  • 9.3 Europe
    • 9.3.1 Germany
      • 9.3.1.1 Market Trends
      • 9.3.1.2 Market Forecast
    • 9.3.2 France
      • 9.3.2.1 Market Trends
      • 9.3.2.2 Market Forecast
    • 9.3.3 United Kingdom
      • 9.3.3.1 Market Trends
      • 9.3.3.2 Market Forecast
    • 9.3.4 Italy
      • 9.3.4.1 Market Trends
      • 9.3.4.2 Market Forecast
    • 9.3.5 Spain
      • 9.3.5.1 Market Trends
      • 9.3.5.2 Market Forecast
    • 9.3.6 Russia
      • 9.3.6.1 Market Trends
      • 9.3.6.2 Market Forecast
    • 9.3.7 Others
      • 9.3.7.1 Market Trends
      • 9.3.7.2 Market Forecast
  • 9.4 Latin America
    • 9.4.1 Brazil
      • 9.4.1.1 Market Trends
      • 9.4.1.2 Market Forecast
    • 9.4.2 Mexico
      • 9.4.2.1 Market Trends
      • 9.4.2.2 Market Forecast
    • 9.4.3 Others
      • 9.4.3.1 Market Trends
      • 9.4.3.2 Market Forecast
  • 9.5 Middle East and Africa
    • 9.5.1 Market Trends
    • 9.5.2 Market Breakup by Country
    • 9.5.3 Market Forecast

10 SWOT Analysis

  • 10.1 Overview
  • 10.2 Strengths
  • 10.3 Weaknesses
  • 10.4 Opportunities
  • 10.5 Threats

11 Value Chain Analysis

12 Porters Five Forces Analysis

  • 12.1 Overview
  • 12.2 Bargaining Power of Buyers
  • 12.3 Bargaining Power of Suppliers
  • 12.4 Degree of Competition
  • 12.5 Threat of New Entrants
  • 12.6 Threat of Substitutes

13 Price Analysis

14 Competitive Landscape

  • 14.1 Market Structure
  • 14.2 Key Players
  • 14.3 Profiles of Key Players
    • 14.3.1 Comm100 Network Corporation
      • 14.3.1.1 Company Overview
      • 14.3.1.2 Product Portfolio
    • 14.3.2 Freshdesk Inc. (Freshworks Inc.)
      • 14.3.2.1 Company Overview
      • 14.3.2.2 Product Portfolio
    • 14.3.3 Kayako
      • 14.3.3.1 Company Overview
      • 14.3.3.2 Product Portfolio
      • 14.3.3.3 Financials
    • 14.3.4 LiveChat Inc.
      • 14.3.4.1 Company Overview
      • 14.3.4.2 Product Portfolio
      • 14.3.4.3 Financials
    • 14.3.5 Liveperson Inc.
      • 14.3.5.1 Company Overview
      • 14.3.5.2 Product Portfolio
      • 14.3.5.3 Financials
      • 14.3.5.4 SWOT Analysis
    • 14.3.6 Logmein Inc.
      • 14.3.6.1 Company Overview
      • 14.3.6.2 Product Portfolio
      • 14.3.6.3 Financials
      • 14.3.6.4 SWOT Analysis
    • 14.3.7 Provide Support LLC
      • 14.3.7.1 Company Overview
      • 14.3.7.2 Product Portfolio
    • 14.3.8 Pure Chat Inc.
      • 14.3.8.1 Company Overview
      • 14.3.8.2 Product Portfolio
    • 14.3.9 SnapEngage LLC
      • 14.3.9.1 Company Overview
      • 14.3.9.2 Product Portfolio
    • 14.3.10 Zendesk Inc.
      • 14.3.10.1 Company Overview
      • 14.3.10.2 Product Portfolio
      • 14.3.10.3 Financials