ライブチャットソフトウェアの世界市場 (2024～2028年)

ライブチャットソフトウェア市場は2023年から2028年に5億6,920万米ドル分拡大し、予測期間中に10.59%のCAGRで成長すると予測されます。

当レポートでは、ライブチャットソフトウェア市場の全体的な分析、市場規模・予測、動向、成長促進要因、課題、約25社のベンダーを網羅したベンダー分析などを掲載しています。

当レポートでは、現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。この市場は、リアルタイムサポートや個別化インタラクションに対する顧客の期待の拡大や、企業によるデジタルチャネルやオンラインプラットフォームの採用拡大、効率的で費用対効果の高いカスタマーサービスソリューションに対する需要の増大によって牽引されています。

当レポートでは、今後数年間におけるライブチャットソフトウェア市場の成長を促進する主な要因の1つとして、顧客対応の自動化のためにAIを搭載したチャットボットやバーチャルアシスタントの採用増加を挙げています。また、ライブチャットソフトウェアとオムニチャネル顧客サポートプラットフォームとの統合や、顧客行動分析のためのチャット分析・AI駆動型分析の活用が、市場の大きな需要につながります。

目次

第1章 エグゼクティブサマリー

• 市場概要

第2章 市場情勢

• 市場エコシステム
• 市場の特徴
• バリューチェーン分析

第3章 市場規模の評価

• 市場の定義
• 市場セグメント分析
• 市場規模 (2023年)
• 市場の見通し (2023～2028年)

第4章 市場規模実績

• ライブチャットソフトウェアの世界市場 (2018～2022年)
• 種類別分析 (2018～2022年)
• エンドユーザー別分析 (2018～2022年)
• 地域別分析 (2018～2022年)
• 国別分析 (2018～2022年)

第5章 ファイブフォース分析

• ファイブフォースの要約
• 買い手の交渉力
• 供給企業の交渉力
• 新規参入業者の脅威
• 代替品の脅威
• 競争の脅威
• 市況

第6章 種類別市場セグメンテーション

• 市場セグメンテーション
• 比較：種類別
• 顧客サービス用ライブチャットシステム：市場規模と予測 (2023～2028年)
• 情報サービス用ライブチャットシステム：市場規模と予測 (2023～2028年)
• セールス用ライブチャットシステム：市場規模と予測 (2023～2028年)
• 種類別の市場機会

第7章 エンドユーザー別市場セグメンテーション

• 市場セグメンテーション
• 比較：エンドユーザー別
• 大企業：市場規模と予測 (2023～2028年)
• 中小企業：市場規模と予測 (2023～2028年)
• エンドユーザー別の市場機会

第8章 顧客情勢

• 顧客情勢の概要

第9章 地域別情勢

• 地域別セグメンテーション
• 地域別比較
• 北米：市場規模と予測 (2023～2028年)
• アジア太平洋：市場規模と予測 (2023～2028年)
• 欧州：市場規模と予測 (2023～2028年)
• 南米：市場規模と予測 (2023～2028年)
• 中東・アフリカ：市場規模と予測 (2023～2028年)
• 米国：市場規模と予測 (2023～2028年)
• 中国：市場規模と予測 (2023～2028年)
• 英国：市場規模と予測 (2023～2028年)
• ドイツ：市場規模と予測 (2023～2028年)
• カナダ：市場規模と予測 (2023～2028年)
• 地域別の市場機会

第10章 促進要因・課題・機会・抑制要因

• 市場促進要因
• 市場の課題
• 促進要因と課題の影響
• 市場の機会・抑制要因

第11章 競合情勢

• 概要
• 競合情勢
• 混乱の状況
• 業界のリスク

第12章 競合分析

• 企業プロファイル
• 企業の市場ポジショニング
• ByteQuark
• Chaport Inc.
• Drift.com Inc.
• Freshworks Inc.
• Habla Inc.
• HubSpot Inc.
• Podium Corp Inc.
• Text S.A.
• The Pipedrive Services
• Tidio LLC
• Userlike UG
• Vision Helpdesk
• Zoho Corp. Pvt. Ltd.
• ZoomInfo Technologies Inc.

第13章 付録

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
• Exhibits5: Executive Summary - Chart on Market Segmentation by Type
• Exhibits6: Executive Summary - Chart on Market Segmentation by End-user
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Company Market Positioning
• Exhibits10: Parent Market
• Exhibits11: Data Table on - Parent Market
• Exhibits12: Market characteristics analysis
• Exhibits13: Value Chain Analysis
• Exhibits14: Offerings of companies included in the market definition
• Exhibits15: Market segments
• Exhibits16: Chart on Global - Market size and forecast 2023-2028 ($ million)
• Exhibits17: Data Table on Global - Market size and forecast 2023-2028 ($ million)
• Exhibits18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits20: Historic Market Size - Data Table on Global Live Chat Software Market 2018 - 2022 ($ million)
• Exhibits21: Historic Market Size - Type Segment 2018 - 2022 ($ million)
• Exhibits22: Historic Market Size - End-user Segment 2018 - 2022 ($ million)
• Exhibits23: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
• Exhibits24: Historic Market Size - Country Segment 2018 - 2022 ($ million)
• Exhibits25: Five forces analysis - Comparison between 2023 and 2028
• Exhibits26: Bargaining power of buyers - Impact of key factors 2023 and 2028
• Exhibits27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• Exhibits28: Threat of new entrants - Impact of key factors in 2023 and 2028
• Exhibits29: Threat of substitutes - Impact of key factors in 2023 and 2028
• Exhibits30: Threat of rivalry - Impact of key factors in 2023 and 2028
• Exhibits31: Chart on Market condition - Five forces 2023 and 2028
• Exhibits32: Chart on Type - Market share 2023-2028 (%)
• Exhibits33: Data Table on Type - Market share 2023-2028 (%)
• Exhibits34: Chart on Comparison by Type
• Exhibits35: Data Table on Comparison by Type
• Exhibits36: Chart on Customer service live chat systems - Market size and forecast 2023-2028 ($ million)
• Exhibits37: Data Table on Customer service live chat systems - Market size and forecast 2023-2028 ($ million)
• Exhibits38: Chart on Customer service live chat systems - Year-over-year growth 2023-2028 (%)
• Exhibits39: Data Table on Customer service live chat systems - Year-over-year growth 2023-2028 (%)
• Exhibits40: Chart on Informational service live chat systems - Market size and forecast 2023-2028 ($ million)
• Exhibits41: Data Table on Informational service live chat systems - Market size and forecast 2023-2028 ($ million)
• Exhibits42: Chart on Informational service live chat systems - Year-over-year growth 2023-2028 (%)
• Exhibits43: Data Table on Informational service live chat systems - Year-over-year growth 2023-2028 (%)
• Exhibits44: Chart on Sales live chat system - Market size and forecast 2023-2028 ($ million)
• Exhibits45: Data Table on Sales live chat system - Market size and forecast 2023-2028 ($ million)
• Exhibits46: Chart on Sales live chat system - Year-over-year growth 2023-2028 (%)
• Exhibits47: Data Table on Sales live chat system - Year-over-year growth 2023-2028 (%)
• Exhibits48: Market opportunity by Type ($ million)
• Exhibits49: Data Table on Market opportunity by Type ($ million)
• Exhibits50: Chart on End-user - Market share 2023-2028 (%)
• Exhibits51: Data Table on End-user - Market share 2023-2028 (%)
• Exhibits52: Chart on Comparison by End-user
• Exhibits53: Data Table on Comparison by End-user
• Exhibits54: Chart on Large enterprise - Market size and forecast 2023-2028 ($ million)
• Exhibits55: Data Table on Large enterprise - Market size and forecast 2023-2028 ($ million)
• Exhibits56: Chart on Large enterprise - Year-over-year growth 2023-2028 (%)
• Exhibits57: Data Table on Large enterprise - Year-over-year growth 2023-2028 (%)
• Exhibits58: Chart on SMEs - Market size and forecast 2023-2028 ($ million)
• Exhibits59: Data Table on SMEs - Market size and forecast 2023-2028 ($ million)
• Exhibits60: Chart on SMEs - Year-over-year growth 2023-2028 (%)
• Exhibits61: Data Table on SMEs - Year-over-year growth 2023-2028 (%)
• Exhibits62: Market opportunity by End-user ($ million)
• Exhibits63: Data Table on Market opportunity by End-user ($ million)
• Exhibits64: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits65: Chart on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits66: Data Table on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits67: Chart on Geographic comparison
• Exhibits68: Data Table on Geographic comparison
• Exhibits69: Chart on North America - Market size and forecast 2023-2028 ($ million)
• Exhibits70: Data Table on North America - Market size and forecast 2023-2028 ($ million)
• Exhibits71: Chart on North America - Year-over-year growth 2023-2028 (%)
• Exhibits72: Data Table on North America - Year-over-year growth 2023-2028 (%)
• Exhibits73: Chart on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibits74: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibits75: Chart on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits76: Data Table on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits77: Chart on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibits78: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibits79: Chart on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits80: Data Table on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits81: Chart on South America - Market size and forecast 2023-2028 ($ million)
• Exhibits82: Data Table on South America - Market size and forecast 2023-2028 ($ million)
• Exhibits83: Chart on South America - Year-over-year growth 2023-2028 (%)
• Exhibits84: Data Table on South America - Year-over-year growth 2023-2028 (%)
• Exhibits85: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibits86: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibits87: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits88: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits89: Chart on US - Market size and forecast 2023-2028 ($ million)
• Exhibits90: Data Table on US - Market size and forecast 2023-2028 ($ million)
• Exhibits91: Chart on US - Year-over-year growth 2023-2028 (%)
• Exhibits92: Data Table on US - Year-over-year growth 2023-2028 (%)
• Exhibits93: Chart on China - Market size and forecast 2023-2028 ($ million)
• Exhibits94: Data Table on China - Market size and forecast 2023-2028 ($ million)
• Exhibits95: Chart on China - Year-over-year growth 2023-2028 (%)
• Exhibits96: Data Table on China - Year-over-year growth 2023-2028 (%)
• Exhibits97: Chart on UK - Market size and forecast 2023-2028 ($ million)
• Exhibits98: Data Table on UK - Market size and forecast 2023-2028 ($ million)
• Exhibits99: Chart on UK - Year-over-year growth 2023-2028 (%)
• Exhibits100: Data Table on UK - Year-over-year growth 2023-2028 (%)
• Exhibits101: Chart on Germany - Market size and forecast 2023-2028 ($ million)
• Exhibits102: Data Table on Germany - Market size and forecast 2023-2028 ($ million)
• Exhibits103: Chart on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits104: Data Table on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits105: Chart on Canada - Market size and forecast 2023-2028 ($ million)
• Exhibits106: Data Table on Canada - Market size and forecast 2023-2028 ($ million)
• Exhibits107: Chart on Canada - Year-over-year growth 2023-2028 (%)
• Exhibits108: Data Table on Canada - Year-over-year growth 2023-2028 (%)
• Exhibits109: Market opportunity By Geographical Landscape ($ million)
• Exhibits110: Data Tables on Market opportunity By Geographical Landscape ($ million)
• Exhibits111: Impact of drivers and challenges in 2023 and 2028
• Exhibits112: Overview on criticality of inputs and factors of differentiation
• Exhibits113: Overview on factors of disruption
• Exhibits114: Impact of key risks on business
• Exhibits115: Companies covered
• Exhibits116: Matrix on companies position and classification
• Exhibits117: 3CX - Overview
• Exhibits118: 3CX - Product / Service
• Exhibits119: 3CX - Key offerings
• Exhibits120: ByteQuark - Overview
• Exhibits121: ByteQuark - Product / Service
• Exhibits122: ByteQuark - Key offerings
• Exhibits123: Chaport Inc. - Overview
• Exhibits124: Chaport Inc. - Product / Service
• Exhibits125: Chaport Inc. - Key offerings
• Exhibits126: Drift.com Inc. - Overview
• Exhibits127: Drift.com Inc. - Product / Service
• Exhibits128: Drift.com Inc. - Key offerings
• Exhibits129: Freshworks Inc. - Overview
• Exhibits130: Freshworks Inc. - Product / Service
• Exhibits131: Freshworks Inc. - Key offerings
• Exhibits132: Habla Inc. - Overview
• Exhibits133: Habla Inc. - Product / Service
• Exhibits134: Habla Inc. - Key offerings
• Exhibits135: HubSpot Inc. - Overview
• Exhibits136: HubSpot Inc. - Product / Service
• Exhibits137: HubSpot Inc. - Key news
• Exhibits138: HubSpot Inc. - Key offerings
• Exhibits139: Podium Corp Inc. - Overview
• Exhibits140: Podium Corp Inc. - Product / Service
• Exhibits141: Podium Corp Inc. - Key offerings
• Exhibits142: Text S.A. - Overview
• Exhibits143: Text S.A. - Product / Service
• Exhibits144: Text S.A. - Key offerings
• Exhibits145: The Pipedrive Services - Overview
• Exhibits146: The Pipedrive Services - Product / Service
• Exhibits147: The Pipedrive Services - Key offerings
• Exhibits148: Tidio LLC - Overview
• Exhibits149: Tidio LLC - Product / Service
• Exhibits150: Tidio LLC - Key offerings
• Exhibits151: Userlike UG - Overview
• Exhibits152: Userlike UG - Product / Service
• Exhibits153: Userlike UG - Key offerings
• Exhibits154: Vision Helpdesk - Overview
• Exhibits155: Vision Helpdesk - Product / Service
• Exhibits156: Vision Helpdesk - Key offerings
• Exhibits157: Zoho Corp. Pvt. Ltd. - Overview
• Exhibits158: Zoho Corp. Pvt. Ltd. - Product / Service
• Exhibits159: Zoho Corp. Pvt. Ltd. - Key news
• Exhibits160: Zoho Corp. Pvt. Ltd. - Key offerings
• Exhibits161: ZoomInfo Technologies Inc. - Overview
• Exhibits162: ZoomInfo Technologies Inc. - Product / Service
• Exhibits163: ZoomInfo Technologies Inc. - Key offerings
• Exhibits164: Inclusions checklist
• Exhibits165: Exclusions checklist
• Exhibits166: Currency conversion rates for US$
• Exhibits167: Research methodology
• Exhibits168: Information sources
• Exhibits169: Data validation
• Exhibits170: Validation techniques employed for market sizing
• Exhibits171: Data synthesis
• Exhibits172: 360 degree market analysis
• Exhibits173: List of abbreviations

The live chat software market is forecasted to grow by USD 569.2 mn during 2023-2028, accelerating at a CAGR of 10.59% during the forecast period. The report on the live chat software market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing customer expectations for real time support and personalized interactions, growing adoption of digital channels and online platforms by businesses, and rising demand for efficient and cost-effective customer service solutions.

Technavio's live chat software market is segmented as below:

By Type

• Customer service live chat systems
• Informational service live chat systems
• Sales live chat system

By End-user

• Large enterprise
• SMEs

By Geographical Landscape

• North America
• APAC
• Europe
• South America
• Middle East and Africa

This study identifies the increased adoption of ai-powered chatbots and virtual assistants for automated customer interactions as one of the prime reasons driving the live chat software market growth during the next few years. Also, integration of live chat software with omnichannel customer support platforms and use of chat analytics and ai-driven insights for customer behavior analysis will lead to sizable demand in the market.

The report on the live chat software market covers the following areas:

• Live chat software market sizing
• Live chat software market forecast
• Live chat software market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading live chat software market vendors that include 3CX, Appy Pie LLC, ByteQuark, Chaport Inc., Drift.com Inc., Freshworks Inc., Grexit Inc., Habla Inc., HelpCrunch Corp., HubSpot Inc., Podium Corp Inc., Roger Wilco LLC, Text S.A., The Pipedrive Services, ThriveDesk, Tidio LLC, Userlike UG, Vision Helpdesk, Zoho Corp. Pvt. Ltd., and ZoomInfo Technologies Inc.. Also, the live chat software market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market By Geographical Landscape
  • Executive Summary - Chart on Market Segmentation by Type
  • Executive Summary - Chart on Market Segmentation by End-user
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market
• 2.2 Market characteristics
  • Market characteristics analysis
• 2.3 Value chain analysis
  • Value Chain Analysis

3 Market Sizing

• 3.1 Market definition
  • Offerings of companies included in the market definition
• 3.2 Market segment analysis
  • Market segments
• 3.3 Market size 2023
• 3.4 Market outlook: Forecast for 2023-2028
  • Chart on Global - Market size and forecast 2023-2028 ($ million)
  • Data Table on Global - Market size and forecast 2023-2028 ($ million)
  • Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

• 4.1 Global Live Chat Software Market 2018 - 2022
  • Historic Market Size - Data Table on Global Live Chat Software Market 2018 - 2022 ($ million)
• 4.2 Type segment analysis 2018 - 2022
  • Historic Market Size - Type Segment 2018 - 2022 ($ million)
• 4.3 End-user segment analysis 2018 - 2022
  • Historic Market Size - End-user Segment 2018 - 2022 ($ million)
• 4.4 Geography segment analysis 2018 - 2022
  • Historic Market Size - Geography Segment 2018 - 2022 ($ million)
• 4.5 Country segment analysis 2018 - 2022
  • Historic Market Size - Country Segment 2018 - 2022 ($ million)

5 Five Forces Analysis

• 5.1 Five forces summary
  • Five forces analysis - Comparison between 2023 and 2028
• 5.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2023 and 2028
• 5.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• 5.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2023 and 2028
• 5.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2023 and 2028
• 5.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2023 and 2028
• 5.7 Market condition
  • Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Type

• 6.1 Market segments
  • Chart on Type - Market share 2023-2028 (%)
  • Data Table on Type - Market share 2023-2028 (%)
• 6.2 Comparison by Type
  • Chart on Comparison by Type
  • Data Table on Comparison by Type
• 6.3 Customer service live chat systems - Market size and forecast 2023-2028
  • Chart on Customer service live chat systems - Market size and forecast 2023-2028 ($ million)
  • Data Table on Customer service live chat systems - Market size and forecast 2023-2028 ($ million)
  • Chart on Customer service live chat systems - Year-over-year growth 2023-2028 (%)
  • Data Table on Customer service live chat systems - Year-over-year growth 2023-2028 (%)
• 6.4 Informational service live chat systems - Market size and forecast 2023-2028
  • Chart on Informational service live chat systems - Market size and forecast 2023-2028 ($ million)
  • Data Table on Informational service live chat systems - Market size and forecast 2023-2028 ($ million)
  • Chart on Informational service live chat systems - Year-over-year growth 2023-2028 (%)
  • Data Table on Informational service live chat systems - Year-over-year growth 2023-2028 (%)
• 6.5 Sales live chat system - Market size and forecast 2023-2028
  • Chart on Sales live chat system - Market size and forecast 2023-2028 ($ million)
  • Data Table on Sales live chat system - Market size and forecast 2023-2028 ($ million)
  • Chart on Sales live chat system - Year-over-year growth 2023-2028 (%)
  • Data Table on Sales live chat system - Year-over-year growth 2023-2028 (%)
• 6.6 Market opportunity by Type
  • Market opportunity by Type ($ million)
  • Data Table on Market opportunity by Type ($ million)

7 Market Segmentation by End-user

• 7.1 Market segments
  • Chart on End-user - Market share 2023-2028 (%)
  • Data Table on End-user - Market share 2023-2028 (%)
• 7.2 Comparison by End-user
  • Chart on Comparison by End-user
  • Data Table on Comparison by End-user
• 7.3 Large enterprise - Market size and forecast 2023-2028
  • Chart on Large enterprise - Market size and forecast 2023-2028 ($ million)
  • Data Table on Large enterprise - Market size and forecast 2023-2028 ($ million)
  • Chart on Large enterprise - Year-over-year growth 2023-2028 (%)
  • Data Table on Large enterprise - Year-over-year growth 2023-2028 (%)
• 7.4 SMEs - Market size and forecast 2023-2028
  • Chart on SMEs - Market size and forecast 2023-2028 ($ million)
  • Data Table on SMEs - Market size and forecast 2023-2028 ($ million)
  • Chart on SMEs - Year-over-year growth 2023-2028 (%)
  • Data Table on SMEs - Year-over-year growth 2023-2028 (%)
• 7.5 Market opportunity by End-user
  • Market opportunity by End-user ($ million)
  • Data Table on Market opportunity by End-user ($ million)

8 Customer Landscape

• 8.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
  • Chart on Market share By Geographical Landscape 2023-2028 (%)
  • Data Table on Market share By Geographical Landscape 2023-2028 (%)
• 9.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2023-2028
  • Chart on North America - Market size and forecast 2023-2028 ($ million)
  • Data Table on North America - Market size and forecast 2023-2028 ($ million)
  • Chart on North America - Year-over-year growth 2023-2028 (%)
  • Data Table on North America - Year-over-year growth 2023-2028 (%)
• 9.4 APAC - Market size and forecast 2023-2028
  • Chart on APAC - Market size and forecast 2023-2028 ($ million)
  • Data Table on APAC - Market size and forecast 2023-2028 ($ million)
  • Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Data Table on APAC - Year-over-year growth 2023-2028 (%)
• 9.5 Europe - Market size and forecast 2023-2028
  • Chart on Europe - Market size and forecast 2023-2028 ($ million)
  • Data Table on Europe - Market size and forecast 2023-2028 ($ million)
  • Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Data Table on Europe - Year-over-year growth 2023-2028 (%)
• 9.6 South America - Market size and forecast 2023-2028
  • Chart on South America - Market size and forecast 2023-2028 ($ million)
  • Data Table on South America - Market size and forecast 2023-2028 ($ million)
  • Chart on South America - Year-over-year growth 2023-2028 (%)
  • Data Table on South America - Year-over-year growth 2023-2028 (%)
• 9.7 Middle East and Africa - Market size and forecast 2023-2028
  • Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• 9.8 US - Market size and forecast 2023-2028
  • Chart on US - Market size and forecast 2023-2028 ($ million)
  • Data Table on US - Market size and forecast 2023-2028 ($ million)
  • Chart on US - Year-over-year growth 2023-2028 (%)
  • Data Table on US - Year-over-year growth 2023-2028 (%)
• 9.9 China - Market size and forecast 2023-2028
  • Chart on China - Market size and forecast 2023-2028 ($ million)
  • Data Table on China - Market size and forecast 2023-2028 ($ million)
  • Chart on China - Year-over-year growth 2023-2028 (%)
  • Data Table on China - Year-over-year growth 2023-2028 (%)
• 9.10 UK - Market size and forecast 2023-2028
  • Chart on UK - Market size and forecast 2023-2028 ($ million)
  • Data Table on UK - Market size and forecast 2023-2028 ($ million)
  • Chart on UK - Year-over-year growth 2023-2028 (%)
  • Data Table on UK - Year-over-year growth 2023-2028 (%)
• 9.11 Germany - Market size and forecast 2023-2028
  • Chart on Germany - Market size and forecast 2023-2028 ($ million)
  • Data Table on Germany - Market size and forecast 2023-2028 ($ million)
  • Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Data Table on Germany - Year-over-year growth 2023-2028 (%)
• 9.12 Canada - Market size and forecast 2023-2028
  • Chart on Canada - Market size and forecast 2023-2028 ($ million)
  • Data Table on Canada - Market size and forecast 2023-2028 ($ million)
  • Chart on Canada - Year-over-year growth 2023-2028 (%)
  • Data Table on Canada - Year-over-year growth 2023-2028 (%)
• 9.13 Market opportunity By Geographical Landscape
  • Market opportunity By Geographical Landscape ($ million)
  • Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Opportunity/Restraints

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2023 and 2028
• 10.4 Market opportunities/restraints

11 Competitive Landscape

• 11.1 Overview
• 11.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
• 11.3 Landscape disruption
  • Overview on factors of disruption
• 11.4 Industry risks
  • Impact of key risks on business

12 Competitive Analysis

• 12.1 Companies profiled
  • Companies covered
• 12.2 Market positioning of companies
  • Matrix on companies position and classification
  • 3CX
  • 3CX - Overview
  • 3CX - Product / Service
  • 3CX - Key offerings
• 12.4 ByteQuark
  • ByteQuark - Overview
  • ByteQuark - Product / Service
  • ByteQuark - Key offerings
• 12.5 Chaport Inc.
  • Chaport Inc. - Overview
  • Chaport Inc. - Product / Service
  • Chaport Inc. - Key offerings
• 12.6 Drift.com Inc.
  • Drift.com Inc. - Overview
  • Drift.com Inc. - Product / Service
  • Drift.com Inc. - Key offerings
• 12.7 Freshworks Inc.
  • Freshworks Inc. - Overview
  • Freshworks Inc. - Product / Service
  • Freshworks Inc. - Key offerings
• 12.8 Habla Inc.
  • Habla Inc. - Overview
  • Habla Inc. - Product / Service
  • Habla Inc. - Key offerings
• 12.9 HubSpot Inc.
  • HubSpot Inc. - Overview
  • HubSpot Inc. - Product / Service
  • HubSpot Inc. - Key news
  • HubSpot Inc. - Key offerings
• 12.10 Podium Corp Inc.
  • Podium Corp Inc. - Overview
  • Podium Corp Inc. - Product / Service
  • Podium Corp Inc. - Key offerings
• 12.11 Text S.A.
  • Text S.A. - Overview
  • Text S.A. - Product / Service
  • Text S.A. - Key offerings
• 12.12 The Pipedrive Services
  • The Pipedrive Services - Overview
  • The Pipedrive Services - Product / Service
  • The Pipedrive Services - Key offerings
• 12.13 Tidio LLC
  • Tidio LLC - Overview
  • Tidio LLC - Product / Service
  • Tidio LLC - Key offerings
• 12.14 Userlike UG
  • Userlike UG - Overview
  • Userlike UG - Product / Service
  • Userlike UG - Key offerings
• 12.15 Vision Helpdesk
  • Vision Helpdesk - Overview
  • Vision Helpdesk - Product / Service
  • Vision Helpdesk - Key offerings
• 12.16 Zoho Corp. Pvt. Ltd.
  • Zoho Corp. Pvt. Ltd. - Overview
  • Zoho Corp. Pvt. Ltd. - Product / Service
  • Zoho Corp. Pvt. Ltd. - Key news
  • Zoho Corp. Pvt. Ltd. - Key offerings
• 12.17 ZoomInfo Technologies Inc.
  • ZoomInfo Technologies Inc. - Overview
  • ZoomInfo Technologies Inc. - Product / Service
  • ZoomInfo Technologies Inc. - Key offerings

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
• 13.3 Currency conversion rates for US$
  • Currency conversion rates for US$
• 13.4 Research methodology
  • Research methodology
• 13.5 Data procurement
  • Information sources
• 13.6 Data validation
  • Data validation
• 13.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
• 13.8 Data synthesis
  • Data synthesis
  • 360 degree market analysis
  • 360 degree market analysis
• 13.10 List of abbreviations
  • List of abbreviations