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1541113

ITアウトソーシング市場レポート：サービスモデル、組織規模、エンドユーザー、地域別、2024年～2032年

IT Outsourcing Market Report by Service Model (Software as a Service, Platform as a Service, Infrastructure as a Service ), Organization Size, End User, and Region 2024-2032
出版日: | 発行: IMARC | ページ情報: 英文 137 Pages | 納期: 2～3営業日

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=149.62円
ITアウトソーシング市場レポート：サービスモデル、組織規模、エンドユーザー、地域別、2024年～2032年
出版日: 2024年08月10日
発行: IMARC
ページ情報: 英文 137 Pages
納期: 2～3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界のITアウトソーシング市場規模は2023年に5,752億米ドルに達しました。今後、IMARC Groupは、2032年には8,273億米ドルに達し、2024年から2032年にかけて4%の成長率（CAGR）を示すと予測しています。経費の最小化と収益性の向上に対する絶え間ないプレッシャー、刻々と変化する規制状況、最新技術とITに特化したスキルセットに対する需要の高まりなどが、市場の成長を促す主な要因となっています。

情報技術（IT）アウトソーシングとは、特定のIT機能やタスクの管理を外部のサービス・プロバイダーに依頼することを指します。企業はコスト削減、業務効率の向上、コアコンピタンスへの集中を目的に、ITアウトソーシングを利用することが多いです。ITアウトソーシングを利用することで、企業は社内のトレーニングや多額の投資を負担することなく、専門的なスキルや高度な技術を利用することができます。ITアウトソーシングの範囲は、インフラ管理、ソフトウェア開発、データ・ストレージからサイバーセキュリティ・サービスまで多岐にわたる。ITアウトソーシングが効果的に行われれば、企業は市場の変化や技術の進歩に迅速に対応することができ、競争上の優位性を得ることができます。企業は、メリットとリスクを比較検討することで、どのIT機能をどの程度アウトソースすべきか、十分な情報を得た上で意思決定することができます。アウトソーシングはビジネス目標を達成するための戦略的ツールであり、その成功は慎重な計画と管理にかかっています。

ITアウトソーシングの最も有力な市場促進要因の1つは、コスト効率です。企業は常に、経費を最小限に抑え、収益性を高める必要に迫られています。社内にIT部門を維持するには、給与、福利厚生、トレーニング、インフラ費用など、多大なオーバーヘッドがかかります。そのため、これが市場を大きく支えています。これに加え、刻々と変化する規制状況は、特にヘルスケア、金融、eコマースなどの業界において、企業がコンプライアンスを維持するための課題となっています。コンプライアンスを社内で管理するのは複雑でコストがかかります。そのため、法規制遵守の必要性がITアウトソーシングの成長の強力な推進力となっています。競争の激しいビジネス環境では、市場でのスピードが成功を左右します。企業は、競合他社に先駆けて新製品や新サービスを発売するため、時間との戦いにさらされています。ITアウトソーシングは、経験豊富なチームや先進技術への迅速なアクセスを提供することで、製品開発サイクルを加速させる。さらに、最新技術やITに特化したスキルセットに対する需要の高まりが、市場の明るい見通しを生み出しています。

ITアウトソーシング市場傾向／促進要因：

専門スキルとテクノロジーへのアクセス

ITアウトソーシングのもう1つの大きな市場促進要因は、社内ではアクセスできないような専門スキルや最先端技術を利用できることです。さらに、企業は急速に進化する技術情勢に直面することが多く、生き残りや競合を維持するために適応しなければならないです。しかし、専門家を採用し、最新のツールやソフトウェアに更新し続けるには、時間とコストがかかります。アウトソーシングを利用することで、企業は、常に最新の動向を把握している外部プロバイダーの専門スキルや技術的専門知識を活用することができます。このため、社内での継続的なトレーニングや新技術への多額の投資を必要とせず、企業は常に最先端のテクノロジーを活用し、市場競争力を高めることができます。

コア業務への集中

ITが主要な専門分野ではない企業にとって、社内に本格的なIT部門を持つことは、気が散りやすく、リソースを集中させることになりかねません。IT機能をアウトソーシングすることで、製造業、ヘルスケア、小売業、その他の業種を問わず、これらの企業は中核となる事業活動に集中することができます。ソフトウェア開発、データ管理、サイバーセキュリティなどの非中核業務を外部の専門プロバイダーに任せることで、企業は製品、サービス、顧客関係の改善に集中することができます。この集中は、意思決定の迅速化、内部リソースのより良い配分、そして最終的にはビジネスの成長につながります。

拡張性と柔軟性

今日の不安定なビジネス環境では、企業は市場の需要に応じて事業を迅速に拡大・縮小できる俊敏性が求められます。さらに、従来の社内ITセットアップではこのような俊敏性に欠けることが多く、規模を拡大するためには時間とコストのかかる変更が必要となります。ITアウトソーシングは、より柔軟な選択肢を提供し、企業は状況の変化に応じてIT能力を迅速に調整することができます。さらに、多くのITサービス・プロバイダーは、クライアントのニーズに応じて拡大・縮小が可能なモジュール式のスケーラブルなソリューションを提供しています。このような柔軟性は、循環的な業種や急成長を遂げている企業にとって特に有利です。アウトソーシングされたITサービスを利用することで、企業は、社内業務の拡大に伴う課題やコストを抱えることなく、最適なパフォーマンス・レベルを維持することができます。

目次

第1章 序文

第2章 調査範囲と調査手法

  • 調査の目的
  • ステークホルダー
  • データソース
    • 一次情報
    • 二次情報
  • 市場推定
    • ボトムアップアプローチ
    • トップダウンアプローチ
  • 調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

  • 概要
  • 主要業界動向

第5章 世界のITアウトソーシング市場

  • 市場概要
  • 市場実績
  • COVID-19の影響
  • 市場予測

第6章 市場内訳：サービスモデル別

  • サービスとしてのソフトウェア（SaaS）
    • 市場動向
    • 市場予測
  • サービスとしてのプラットフォーム（PaaS）
    • 市場動向
    • 市場予測
  • サービスとしてのインフラストラクチャ（IaaS）
    • 市場動向
    • 市場予測

第7章 市場内訳：組織規模別

  • 中小企業
    • 市場動向
    • 市場予測
  • 大企業
    • 市場動向
    • 市場予測

第8章 市場内訳：エンドユーザー別

  • BFSI
    • 市場動向
    • 市場予測
  • ヘルスケア
    • 市場動向
    • 市場予測
  • メディアと通信
    • 市場動向
    • 市場予測
  • 小売業とeコマース
    • 市場動向
    • 市場予測
  • 製造
    • 市場動向
    • 市場予測
  • その他
    • 市場動向
    • 市場予測

第9章 市場内訳：地域別

  • 北米
    • 米国
    • カナダ
  • アジア太平洋
    • 中国
    • 日本
    • インド
    • 韓国
    • オーストラリア
    • インドネシア
    • その他
  • 欧州
    • ドイツ
    • フランス
    • 英国
    • イタリア
    • スペイン
    • ロシア
    • その他
  • ラテンアメリカ
    • ブラジル
    • メキシコ
    • その他
  • 中東・アフリカ
    • 市場動向
    • 市場内訳：国別
    • 市場予測

第10章 SWOT分析

  • 概要
  • 強み
  • 弱み
  • 機会
  • 脅威

第11章 バリューチェーン分析

第12章 ポーターのファイブフォース分析

  • 概要
  • 買い手の交渉力
  • 供給企業の交渉力
  • 競合の程度
  • 新規参入業者の脅威
  • 代替品の脅威

第13章 価格分析

第14章 競合情勢

  • 市場構造
  • 主要企業
  • 主要企業のプロファイル
    • Accenture plc
    • Capgemini SE
    • Dell Technologies Inc.
    • DXC Technology Company
    • Fujitsu Limited
    • International Business Machines Corporation
    • Nippon Telegraph and Telephone Corporation
    • Specialist Computer Centres（SCC）
    • Wipro Limited
図表

List of Figures

  • Figure 1: Global: IT Outsourcing Market: Major Drivers and Challenges
  • Figure 2: Global: IT Outsourcing Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: IT Outsourcing Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 4: Global: IT Outsourcing Market: Breakup by Service Model (in %), 2023
  • Figure 5: Global: IT Outsourcing Market: Breakup by Organization Size (in %), 2023
  • Figure 6: Global: IT Outsourcing Market: Breakup by End User (in %), 2023
  • Figure 7: Global: IT Outsourcing Market: Breakup by Region (in %), 2023
  • Figure 8: Global: IT Outsourcing (Software as a Service (SaaS)) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 9: Global: IT Outsourcing (Software as a Service (SaaS)) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 10: Global: IT Outsourcing (Platform as a Service (PaaS)) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 11: Global: IT Outsourcing (Platform as a Service (PaaS)) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 12: Global: IT Outsourcing (Infrastructure as a Service (IaaS)) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 13: Global: IT Outsourcing (Infrastructure as a Service (IaaS)) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 14: Global: IT Outsourcing (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 15: Global: IT Outsourcing (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 16: Global: IT Outsourcing (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 17: Global: IT Outsourcing (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 18: Global: IT Outsourcing (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 19: Global: IT Outsourcing (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 20: Global: IT Outsourcing (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 21: Global: IT Outsourcing (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 22: Global: IT Outsourcing (Media and Telecommunications) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 23: Global: IT Outsourcing (Media and Telecommunications) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 24: Global: IT Outsourcing (Retail and E-commerce) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 25: Global: IT Outsourcing (Retail and E-commerce) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 26: Global: IT Outsourcing (Manufacturing) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 27: Global: IT Outsourcing (Manufacturing) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 28: Global: IT Outsourcing (Other End Users) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 29: Global: IT Outsourcing (Other End Users) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 30: North America: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 31: North America: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 32: United States: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 33: United States: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 34: Canada: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 35: Canada: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 36: Asia-Pacific: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 37: Asia-Pacific: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 38: China: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 39: China: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 40: Japan: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 41: Japan: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 42: India: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 43: India: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 44: South Korea: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 45: South Korea: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 46: Australia: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 47: Australia: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 48: Indonesia: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 49: Indonesia: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 50: Others: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 51: Others: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 52: Europe: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 53: Europe: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 54: Germany: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 55: Germany: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 56: France: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 57: France: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 58: United Kingdom: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 59: United Kingdom: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 60: Italy: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 61: Italy: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 62: Spain: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 63: Spain: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 64: Russia: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 65: Russia: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 66: Others: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 67: Others: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 68: Latin America: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 69: Latin America: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 70: Brazil: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 71: Brazil: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 72: Mexico: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 73: Mexico: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 74: Others: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 75: Others: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 76: Middle East and Africa: IT Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 77: Middle East and Africa: IT Outsourcing Market: Breakup by Country (in %), 2023
  • Figure 78: Middle East and Africa: IT Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 79: Global: IT Outsourcing Industry: SWOT Analysis
  • Figure 80: Global: IT Outsourcing Industry: Value Chain Analysis
  • Figure 81: Global: IT Outsourcing Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: IT Outsourcing Market: Key Industry Highlights, 2023 and 2032
  • Table 2: Global: IT Outsourcing Market Forecast: Breakup by Service Model (in Million US$), 2024-2032
  • Table 3: Global: IT Outsourcing Market Forecast: Breakup by Organization Size (in Million US$), 2024-2032
  • Table 4: Global: IT Outsourcing Market Forecast: Breakup by End User (in Million US$), 2024-2032
  • Table 5: Global: IT Outsourcing Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 6: Global: IT Outsourcing Market: Competitive Structure
  • Table 7: Global: IT Outsourcing Market: Key Players
目次
Product Code: SR112024A5860

The global IT outsourcing market size reached US$ 575.2 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 827.3 Billion by 2032, exhibiting a growth rate (CAGR) of 4% during 2024-2032. The constant pressure to minimize expenses and increase profitability, the ever-changing regulatory landscape, and the escalating demand for the latest technologies and IT specialized skill sets are among the key factors driving the market growth.

Information technology (IT) outsourcing refers to the practice of hiring external service providers to manage specific IT functions or tasks. Businesses often resort to IT outsourcing to reduce costs, improve operational efficiency, and focus on core competencies. It allows companies to access specialized skills and advanced technologies without the burden of in-house training or heavy investment. The scope of IT outsourcing can vary, ranging from infrastructure management, software development, and data storage to cybersecurity services. When done effectively, it can provide a competitive advantage by letting companies quickly adapt to market changes and technological advancements. By weighing the benefits and risks, companies can make informed decisions on which IT functions to outsource and to what extent. Outsourcing serves as a strategic tool for achieving business goals, and its successful execution relies on careful planning and management.

One of the most compelling market drivers for IT outsourcing is cost efficiency. Companies are under constant pressure to minimize expenses and increase profitability. Maintaining an in-house IT department involves significant overhead, including salaries, employee benefits, training, and infrastructure costs. Therefore, this is significantly supporting the market. Along with this, the ever-changing regulatory landscape poses challenges for companies to stay compliant, especially in industries, such as healthcare, finance, and e-commerce. Managing compliance in-house can be complex and costly. Thus, the need for regulatory compliance serves as a strong driver for the growth of IT outsourcing. In a highly competitive business environment, speed in the market is crucial for success. Companies are racing against time to launch new products or services before their competitors. IT outsourcing accelerates the product development cycle by providing quick access to experienced teams and advanced technologies. Furthermore, the escalating demand for the latest technologies and IT specialized skill sets is creating a positive market outlook.

IT Outsourcing Market Trends/Drivers:

Access to Specialized Skills and Technologies

Another significant market driver for IT outsourcing is the availability of specialized skills and cutting-edge technologies that might not be accessible in-house. Additionally, companies are often confronted with rapidly evolving technology landscapes and must adapt to survive and stay competitive. However, recruiting specialists and staying updated with the latest tools and software can be time-consuming and costly. Outsourcing allows companies to leverage the specialized skills and technical expertise of external providers who are always up-to-date with the latest advancements. This ensures that the business remains on the cutting edge of technology, enhancing its market competitiveness without the need for continuous in-house training or substantial investments in new technologies.

Focus on Core Business Functions

For companies whose primary area of expertise is not IT, managing a full-fledged internal IT department can be distracting and resource-intensive. Outsourcing IT functions allows these organizations to focus on their core business activities, whether it's manufacturing, healthcare, retail, or any other industry. By delegating non-core tasks such as software development, data management, and cybersecurity to specialized external providers, firms can concentrate on improving their products, services, and customer relations. This focus can lead to faster decision-making, better allocation of internal resources, and ultimately, enhanced business growth.

Scalability and Flexibility

In today's volatile business environment, companies must be agile enough to quickly scale operations up or down based on market demands. Additionally, traditional in-house IT setups often lack this agility, requiring time-consuming and expensive changes to scale. IT outsourcing offers a more flexible alternative, enabling businesses to rapidly adjust their IT capabilities in response to changing conditions. In addition, numerous IT service providers offer modular, scalable solutions that can grow or shrink according to the client's needs. This flexibility can be particularly advantageous for businesses in cyclical industries or those experiencing rapid growth. By utilizing outsourced IT services, companies can maintain optimal performance levels without the challenges and costs associated with scaling in-house operations.

IT Outsourcing Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the IT outsourcing market report, along with forecasts at the global, regional and country levels for 2024-2032. Our report has categorized the market based on service model, organization size and end user.

Breakup by Service Model:

Software as a Service (SaaS)

Platform as a Service (PaaS)

Infrastructure as a Service (IaaS)

Software as a service (SaaS) represents the largest market share

The report has provided a detailed breakup and analysis of the market based on the service model. This includes software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS). According to the report, software as a service (SaaS) accounted for the largest market share.

The software as a service (SaaS) model is gaining significant traction within the IT outsourcing industry, driven by a combination of market factors that align with today's business needs. One of the most compelling drivers is cost-effectiveness. SaaS eliminates the need for upfront investments in hardware and software, offering instead a subscription-based pricing model that allows for better budget management and reduced total cost of ownership. Scalability is another key driver; businesses can easily adjust their usage based on demand, making it an ideal solution for both small startups and large enterprises. Additionally, the SaaS model promotes agility and speed to market, as companies can quickly deploy new applications without the lengthy process of installation and setup. This leads to quicker responses to market changes and opportunities. Moreover, SaaS providers are experts in maintaining high levels of security and compliance, reducing the burden on in-house IT departments. The ever-increasing focus on data-driven decision-making also makes SaaS tools invaluable for analytics and business intelligence.

Breakup by Organization Size:

Small and Medium-sized Enterprises

Large Enterprises

A detailed breakup and analysis of the market based on the organization size have also been provided in the report. This includes small and medium-sized enterprises and large enterprises.

In the IT outsourcing industry, small and medium-sized enterprises (SMEs) represent a growing segment with unique market drivers propelling its expansion. Limited in-house resources and budget constraints often make it challenging for SMEs to maintain a full-scale IT department, making outsourcing an attractive option. By leveraging external IT expertise, SMEs can focus on core business activities, thereby accelerating growth and innovation. Additionally, the increasing complexity of the technology landscape necessitates specialized skills, which SMEs can easily access through outsourcing without the burden of recruitment and training. Scalability is another key driver; as these businesses grow, outsourced IT services can easily adapt to meet expanding needs. Thus, the promise of cost-efficiency, focus on core activities, and scalability make IT outsourcing a compelling choice for SMEs.

On the contrary, for large enterprises in the IT outsourcing industry, several market drivers stand out. Along with this, the sheer scale and complexity of their operations often make it impractical to manage all IT functions in-house. Outsourcing provides these organizations with the opportunity to offload certain tasks, allowing them to maintain a sharper focus on strategic objectives. In addition, large enterprises are increasingly embracing digital transformation initiatives to stay competitive. Outsourcing helps them quickly adopt emerging technologies and methodologies without the overhead of training or recruitment. Third, data security and compliance are critical concerns. Specialized IT outsourcing vendors offer robust solutions that adhere to industry standards and regulations, mitigating risks. Consequently, operational complexity, digital transformation goals, and compliance requirements serve as key market drivers for large enterprises to opt for IT outsourcing.

Breakup by End User:

BFSI

Healthcare

Media and Telecommunications

Retail and E-commerce

Manufacturing

Others

BFSI represents the largest market share

The report has provided a detailed breakup and analysis of the market based on the service model. This includes BFSI, healthcare, media and telecommunications, retail and e-commerce, manufacturing, and others. According to the report, BFSI accounted for the largest market share.

The banking, financial services, and insurance (BFSI) sector represents a significant portion of the IT outsourcing market, driven by a unique set of market factors. The growing need for robust cybersecurity measures is positively influencing the market. Given the highly sensitive nature of financial data, BFSI organizations are increasingly outsourcing cybersecurity tasks to specialized vendors, who are better equipped to mitigate risks and ensure compliance with evolving regulations. Another major market driver is the rise of FinTech innovations, such as blockchain, AI-driven analytics, and mobile banking. These technologies require specialized skill sets and infrastructure, making outsourcing a viable option for BFSI companies seeking to stay ahead of the curve. Moreover, cost efficiency remains a significant factor, especially as these organizations seek to streamline operations and focus on core competencies including asset management, customer service, and financial analysis.

Breakup by Region:

North America

United States

Canada

Asia Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America exhibits a clear dominance, accounting for the largest IT outsourcing market share

The market research report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America exhibited the largest market segment.

The market for IT outsourcing in North America is influenced by the growing technological trends and business needs. A prominent driver is the accelerated adoption of cloud computing and other advanced technologies. Companies across various sectors are keen to integrate these solutions into their operations but often lack the in-house expertise to do so, thereby relying on outsourced IT services. Another key factor is the focus on core business functions. Additionally, organizations aim to divert their internal resources toward strategic objectives and are outsourcing routine or specialized IT tasks as a result. Cost-efficiency continues to be a compelling driver; the economic pressures of competing in a global market have led North American companies to outsource to vendors who can offer high-quality services at a reduced cost.

Along with this, cybersecurity concerns are increasingly pushing companies toward specialized IT outsourcing firms that can provide state-of-the-art security measures. Furthermore, the dynamic regulatory landscape, especially in industries including healthcare and finance, is encouraging companies to outsource compliance management to experts in the field.

Competitive Landscape:

The key players are engaging in a range of activities aimed at meeting the technology needs of businesses. These companies specialize in providing external expertise, resources, and services to assist organizations in managing and executing various IT functions. Along with this, IT outsourcing firms offer services such as software development, application maintenance, technical support, infrastructure management, and cybersecurity solutions. In addition, companies are leveraging their expertise to help clients reduce operational costs, improve efficiency, and access specialized skill sets. By tapping into the capabilities of IT outsourcing companies, businesses can focus on their core competencies while benefiting from the technological advancements and support provided by these experienced professionals.

The market research report has provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

Accenture plc

Capgemini SE

Dell Technologies Inc.

DXC Technology Company

Fujitsu Limited

International Business Machines Corporation

Nippon Telegraph and Telephone Corporation

Specialist Computer Centres (SCC)

Wipro Limited

Recent Developments:

In July 2023, Dell Technologies Inc. announced that it signed a binding contract to buy Moogsoft, an AI-driven supplier of intelligent monitoring tools for DevOps and ITOps.

In March 2023, Capgemini SE launched a significant hiring drive in Egypt as the company works to make Cairo a major outsourcing base for its worldwide delivery network.

In March 2023, DXC Technology Company expanded its cooperation with Siam Cement Group (SCG) for an additional five years in order to boost its transformation initiatives, meet sustainability objectives, and improve customer experience.

Key Questions Answered in This Report

  • 1. How big is the global IT outsourcing market?
  • 2. What is the expected growth rate of the global IT outsourcing market during 2024-2032?
  • 3. What are the key factors driving the global IT outsourcing market?
  • 4. What has been the impact of COVID-19 on the global IT outsourcing market?
  • 5. What is the breakup of the global IT outsourcing market based on the service model?
  • 6. What is the breakup of the global IT outsourcing market based on the end user?
  • 7. What are the key regions in the global IT outsourcing market?
  • 8. Who are the key players/companies in the global IT outsourcing market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global IT Outsourcing Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Service Model

  • 6.1 Software as a Service (SaaS)
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Platform as a Service (PaaS)
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Infrastructure as a Service (IaaS)
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast

7 Market Breakup by Organization Size

  • 7.1 Small and Medium-sized Enterprises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Large Enterprises
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by End User

  • 8.1 BFSI
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Healthcare
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 Media and Telecommunications
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast
  • 8.4 Retail and E-commerce
    • 8.4.1 Market Trends
    • 8.4.2 Market Forecast
  • 8.5 Manufacturing
    • 8.5.1 Market Trends
    • 8.5.2 Market Forecast
  • 8.6 Others
    • 8.6.1 Market Trends
    • 8.6.2 Market Forecast

9 Market Breakup by Region

  • 9.1 North America
    • 9.1.1 United States
      • 9.1.1.1 Market Trends
      • 9.1.1.2 Market Forecast
    • 9.1.2 Canada
      • 9.1.2.1 Market Trends
      • 9.1.2.2 Market Forecast
  • 9.2 Asia-Pacific
    • 9.2.1 China
      • 9.2.1.1 Market Trends
      • 9.2.1.2 Market Forecast
    • 9.2.2 Japan
      • 9.2.2.1 Market Trends
      • 9.2.2.2 Market Forecast
    • 9.2.3 India
      • 9.2.3.1 Market Trends
      • 9.2.3.2 Market Forecast
    • 9.2.4 South Korea
      • 9.2.4.1 Market Trends
      • 9.2.4.2 Market Forecast
    • 9.2.5 Australia
      • 9.2.5.1 Market Trends
      • 9.2.5.2 Market Forecast
    • 9.2.6 Indonesia
      • 9.2.6.1 Market Trends
      • 9.2.6.2 Market Forecast
    • 9.2.7 Others
      • 9.2.7.1 Market Trends
      • 9.2.7.2 Market Forecast
  • 9.3 Europe
    • 9.3.1 Germany
      • 9.3.1.1 Market Trends
      • 9.3.1.2 Market Forecast
    • 9.3.2 France
      • 9.3.2.1 Market Trends
      • 9.3.2.2 Market Forecast
    • 9.3.3 United Kingdom
      • 9.3.3.1 Market Trends
      • 9.3.3.2 Market Forecast
    • 9.3.4 Italy
      • 9.3.4.1 Market Trends
      • 9.3.4.2 Market Forecast
    • 9.3.5 Spain
      • 9.3.5.1 Market Trends
      • 9.3.5.2 Market Forecast
    • 9.3.6 Russia
      • 9.3.6.1 Market Trends
      • 9.3.6.2 Market Forecast
    • 9.3.7 Others
      • 9.3.7.1 Market Trends
      • 9.3.7.2 Market Forecast
  • 9.4 Latin America
    • 9.4.1 Brazil
      • 9.4.1.1 Market Trends
      • 9.4.1.2 Market Forecast
    • 9.4.2 Mexico
      • 9.4.2.1 Market Trends
      • 9.4.2.2 Market Forecast
    • 9.4.3 Others
      • 9.4.3.1 Market Trends
      • 9.4.3.2 Market Forecast
  • 9.5 Middle East and Africa
    • 9.5.1 Market Trends
    • 9.5.2 Market Breakup by Country
    • 9.5.3 Market Forecast

10 SWOT Analysis

  • 10.1 Overview
  • 10.2 Strengths
  • 10.3 Weaknesses
  • 10.4 Opportunities
  • 10.5 Threats

11 Value Chain Analysis

12 Porters Five Forces Analysis

  • 12.1 Overview
  • 12.2 Bargaining Power of Buyers
  • 12.3 Bargaining Power of Suppliers
  • 12.4 Degree of Competition
  • 12.5 Threat of New Entrants
  • 12.6 Threat of Substitutes

13 Price Analysis

14 Competitive Landscape

  • 14.1 Market Structure
  • 14.2 Key Players
  • 14.3 Profiles of Key Players
    • 14.3.1 Accenture plc
      • 14.3.1.1 Company Overview
      • 14.3.1.2 Product Portfolio
      • 14.3.1.3 Financials
      • 14.3.1.4 SWOT Analysis
    • 14.3.2 Capgemini SE
      • 14.3.2.1 Company Overview
      • 14.3.2.2 Product Portfolio
      • 14.3.2.3 Financials
      • 14.3.2.4 SWOT Analysis
    • 14.3.3 Dell Technologies Inc.
      • 14.3.3.1 Company Overview
      • 14.3.3.2 Product Portfolio
      • 14.3.3.3 Financials
      • 14.3.3.4 SWOT Analysis
    • 14.3.4 DXC Technology Company
      • 14.3.4.1 Company Overview
      • 14.3.4.2 Product Portfolio
      • 14.3.4.3 Financials
      • 14.3.4.4 SWOT Analysis
    • 14.3.5 Fujitsu Limited
      • 14.3.5.1 Company Overview
      • 14.3.5.2 Product Portfolio
      • 14.3.5.3 Financials
      • 14.3.5.4 SWOT Analysis
    • 14.3.6 International Business Machines Corporation
      • 14.3.6.1 Company Overview
      • 14.3.6.2 Product Portfolio
      • 14.3.6.3 Financials
      • 14.3.6.4 SWOT Analysis
    • 14.3.7 Nippon Telegraph and Telephone Corporation
      • 14.3.7.1 Company Overview
      • 14.3.7.2 Product Portfolio
      • 14.3.7.3 Financials
    • 14.3.8 Specialist Computer Centres (SCC)
      • 14.3.8.1 Company Overview
      • 14.3.8.2 Product Portfolio
    • 14.3.9 Wipro Limited
      • 14.3.9.1 Company Overview
      • 14.3.9.2 Product Portfolio
      • 14.3.9.3 Financials