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ヘルプデスクアウトソーシング市場レポート：タイプ別、サービスタイプ別、組織規模別、業界別、地域別、2024年～2032年

Help Desk Outsourcing Market Report by Type, Service Type, Organization Size, Industry Verticals (Automotive, Consumer Goods, IT, Telecommunication, and Others), and Region 2024-2032
出版日: | 発行: IMARC | ページ情報: 英文 146 Pages | 納期: 2～3営業日

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=156.65円
ヘルプデスクアウトソーシング市場レポート：タイプ別、サービスタイプ別、組織規模別、業界別、地域別、2024年～2032年
出版日: 2024年03月02日
発行: IMARC
ページ情報: 英文 146 Pages
納期: 2～3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界のヘルプデスクアウトソーシング市場規模は2023年に90億米ドルに達しました。今後、IMARC Groupは、2024年から2032年にかけての成長率（CAGR）は7.29％を示し、2032年には174億米ドルに達すると予測しています。大企業や中小企業の拡大、コスト効率と合理化されたカスタマーサポートサービスへの需要の高まり、効率的なカスタマーサポートサービスへの需要の高まりなどが、市場を牽引する主な要因となっています。

ヘルプデスクアウトソーシングは、顧客サポートサービスを管理するために外部のプロバイダーと提携する慣行を指します。顧客や社内の従業員のニーズに対し、迅速な対応と信頼性の高い24時間体制のサポートを提供します。アウトソーシングは、企業が専門知識を活用し、サービス品質と業務効率を向上させるのに役立ちます。また、新規および既存スタッフの採用やトレーニングにかかる費用の削減にも貢献します。スタッフの離職やスキル格差、戦略的サポートにおける特定の個人への依存に伴うリスクを軽減することができます。これに加えて、混乱を最小限に抑え、継続性を維持するシームレスなオンボーディングプロセスを保証するため、ヘルプデスクアウトソーシングサービスの需要は世界中で増加しています。

ヘルプデスクアウトソーシング市場の動向：

急速な都市化と公共および民間組織の拡大は、市場にプラスの影響を与える主な要因の1つを表しています。さらに、効率的で合理化された顧客サポートサービスへの需要の高まりは、世界中でヘルプデスクアウトソーシングサービスの採用を奨励しています。これに伴い、自動化された発券、ルーティング、およびセルフサービスソリューションの要件を推進している複数のチャネルにまたがる顧客からの問い合わせ量の増加があります。これとは別に、クラウドベースのヘルプデスク・アウトソーシング・プラットフォームの広範な採用が、拡張性、柔軟性、展開の容易さなど、提供されるさまざまな利点のために、市場成長に有利になっています。さらに、BYOD（Bring Your Own Device）の動向の高まりは、ヘルプデスクアウトソーシングサービスの需要を刺激しています。さらに、社内の補助部門のためのワークスペースや労働資金が限られている中小企業（SME）によるヘルプデスク・アウトソーシング・サービスの利用が増加していることも、市場に明るい見通しを生み出しています。さらに、コストの最適化、中核的な医療サービスや戦略的イニシアティブへのリソースの割り当てのためにヘルスケア業界でアウトソーシングサービスの採用が増加していることが、市場の成長を推進しています。遠隔医療や遠隔患者モニタリング（RPM）施設の動向の高まりと相まって、遠隔医療プラットフォーム、ビデオ診察、遠隔モニタリング機器、接続問題のトラブルシューティングなどで患者や医療提供者を支援するヘルプデスク・サポートのニーズが高まっています。RPMは、患者やヘルスケア従事者の移動コストや院内感染（HAI）発症リスクの低減に役立ちます。

本レポートで扱う主な質問

  • 世界のヘルプデスクアウトソーシング市場はこれまでどのように推移してきたか？
  • 世界のヘルプデスクアウトソーシング市場における促進要因、抑制要因、機会は何か？
  • それぞれの促進要因、抑制要因、機会が世界のヘルプデスクアウトソーシング市場に与える影響は？
  • 主要な地域市場は？
  • 最も魅力的なヘルプデスクアウトソーシング市場を代表する国は？
  • タイプ別の市場内訳は？
  • ヘルプデスクアウトソーシング市場で最も魅力的なタイプは？
  • サービスタイプ別の市場内訳は？
  • ヘルプデスクアウトソーシング市場で最も魅力的なサービスタイプは？
  • 組織規模別の市場内訳は？
  • ヘルプデスクアウトソーシング市場で最も魅力的な組織規模は？
  • 業界別市場内訳は？
  • ヘルプデスクアウトソーシング市場で最も魅力的な業種は？
  • 世界のヘルプデスクアウトソーシング市場の競争構造は？
  • 世界のヘルプデスクアウトソーシング市場における主要プレイヤー/企業は？

目次

第1章 序文

第2章 調査範囲と調査手法

  • 調査目的
  • 利害関係者
  • データソース
    • 一次情報
    • 二次情報
  • 市場推定
    • ボトムアップアプローチ
    • トップダウンアプローチ
  • 調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

  • 概要
  • 主要業界動向

第5章 世界のヘルプデスクアウトソーシング市場

  • 市場概要
  • 市場実績
  • COVID-19の影響
  • 市場予測

第6章 市場内訳：タイプ別

  • 委託レベル1とレベル2
    • 市場動向
    • 市場予測
  • 委託テクニカルヘルプデスク
    • 市場動向
    • 市場予測

第7章 市場内訳：サービスタイプ別

  • リーガルサービス
    • 市場動向
    • 市場予測
  • ファシリティマネジメント
    • 市場動向
    • 市場予測
  • 人事サービス
    • 市場動向
    • 市場予測
  • 財務・会計
    • 市場動向
    • 市場予測
  • その他
    • 市場動向
    • 市場予測

第8章 市場内訳：組織規模別

  • 大企業
    • 市場動向
    • 市場予測
  • 中小企業
    • 市場動向
    • 市場予測

第9章 市場内訳：業界別

  • 自動車
    • 市場動向
    • 市場予測
  • 消費財
    • 市場動向
    • 市場予測
  • IT（情報技術）
    • 市場動向
    • 市場予測
  • 通信
    • 市場動向
    • 市場予測
  • その他
    • 市場動向
    • 市場予測

第10章 市場内訳：地域別

  • 北米
    • 米国
      • 市場動向
      • 市場予測
    • カナダ
      • 市場動向
      • 市場予測
  • アジア太平洋
    • 中国
      • 市場動向
      • 市場予測
    • 日本
      • 市場動向
      • 市場予測
    • インド
      • 市場動向
      • 市場予測
    • 韓国
      • 市場動向
      • 市場予測
    • オーストラリア
      • 市場動向
      • 市場予測
    • インドネシア
      • 市場動向
      • 市場予測
    • その他
      • 市場動向
      • 市場予測
  • 欧州
    • ドイツ
      • 市場動向
      • 市場予測
    • フランス
      • 市場動向
      • 市場予測
    • 英国
      • 市場動向
      • 市場予測
    • イタリア
      • 市場動向
      • 市場予測
    • スペイン
      • 市場動向
      • 市場予測
    • ロシア
      • 市場動向
      • 市場予測
    • その他
      • 市場動向
      • 市場予測
  • ラテンアメリカ
    • ブラジル
      • 市場動向
      • 市場予測
    • メキシコ
      • 市場動向
      • 市場予測
    • その他
      • 市場動向
      • 市場予測
  • 中東・アフリカ地域
    • 市場動向
    • 市場内訳：国別
    • 市場予測

第11章 促進要因、抑制要因、機会

  • 市場概要
  • 促進要因
  • 抑制要因
  • 機会

第12章 バリューチェーン分析

第13章 ポーターのファイブフォース分析

  • 概要
  • 買い手の交渉力
  • 供給企業の交渉力
  • 競合の程度
  • 新規参入業者の脅威
  • 代替品の脅威

第14章 価格分析

第15章 競合情勢

  • 市場構造
  • 主要企業
  • 主要企業のプロファイル
    • Accenture Plc
    • Business Support Solution SA
    • Call Center Inter Galactica Sp. z o.o.
    • Computer Generated Solutions Inc.
    • HCL Technologies Limited
    • IBM Corporation
    • Infosys Limited
    • Qcom Outsourcing Ltd.
    • Tata Consultancy Services Ltd.（Tata Group）
    • Wipro Limited
図表

List of Figures

  • Figure 1: Global: Help Desk Outsourcing Market: Major Drivers and Challenges
  • Figure 2: Global: Help Desk Outsourcing Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: Help Desk Outsourcing Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 4: Global: Help Desk Outsourcing Market: Breakup by Type (in %), 2023
  • Figure 5: Global: Help Desk Outsourcing Market: Breakup by Service Type (in %), 2023
  • Figure 6: Global: Help Desk Outsourcing Market: Breakup by Organization Size (in %), 2023
  • Figure 7: Global: Help Desk Outsourcing Market: Breakup by Industry Verticals (in %), 2023
  • Figure 8: Global: Help Desk Outsourcing Market: Breakup by Region (in %), 2023
  • Figure 9: Global: Help Desk Outsourcing (Outsourced Level 1 and Level 2) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 10: Global: Help Desk Outsourcing (Outsourced Level 1 and Level 2) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 11: Global: Help Desk Outsourcing (Outsourced Technical Helpdesk) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 12: Global: Help Desk Outsourcing (Outsourced Technical Helpdesk) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 13: Global: Help Desk Outsourcing (Legal Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 14: Global: Help Desk Outsourcing (Legal Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 15: Global: Help Desk Outsourcing (Facilities Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 16: Global: Help Desk Outsourcing (Facilities Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 17: Global: Help Desk Outsourcing (HR Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 18: Global: Help Desk Outsourcing (HR Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 19: Global: Help Desk Outsourcing (Finance and Accounting) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 20: Global: Help Desk Outsourcing (Finance and Accounting) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 21: Global: Help Desk Outsourcing (Other Service Types) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 22: Global: Help Desk Outsourcing (Other Service Types) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 23: Global: Help Desk Outsourcing (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 24: Global: Help Desk Outsourcing (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 25: Global: Help Desk Outsourcing (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 26: Global: Help Desk Outsourcing (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 27: Global: Help Desk Outsourcing (Automotive) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 28: Global: Help Desk Outsourcing (Automotive) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 29: Global: Help Desk Outsourcing (Consumer Goods) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 30: Global: Help Desk Outsourcing (Consumer Goods) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 31: Global: Help Desk Outsourcing (IT (Information Technology)) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 32: Global: Help Desk Outsourcing (IT (Information Technology)) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 33: Global: Help Desk Outsourcing (Telecommunication) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 34: Global: Help Desk Outsourcing (Telecommunication) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 35: Global: Help Desk Outsourcing (Other Industry Verticals) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 36: Global: Help Desk Outsourcing (Other Industry Verticals) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 37: North America: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 38: North America: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 39: United States: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 40: United States: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 41: Canada: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 42: Canada: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 43: Asia-Pacific: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 44: Asia-Pacific: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 45: China: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 46: China: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 47: Japan: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 48: Japan: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 49: India: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 50: India: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 51: South Korea: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 52: South Korea: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 53: Australia: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 54: Australia: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 55: Indonesia: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 56: Indonesia: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 57: Others: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 58: Others: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 59: Europe: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 60: Europe: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 61: Germany: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 62: Germany: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 63: France: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 64: France: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 65: United Kingdom: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 66: United Kingdom: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 67: Italy: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 68: Italy: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 69: Spain: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 70: Spain: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 71: Russia: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 72: Russia: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 73: Others: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 74: Others: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 75: Latin America: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 76: Latin America: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 77: Brazil: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 78: Brazil: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 79: Mexico: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 80: Mexico: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 81: Others: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 82: Others: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 83: Middle East and Africa: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 84: Middle East and Africa: Help Desk Outsourcing Market: Breakup by Country (in %), 2023
  • Figure 85: Middle East and Africa: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 86: Global: Help Desk Outsourcing Industry: Drivers, Restraints, and Opportunities
  • Figure 87: Global: Help Desk Outsourcing Industry: Value Chain Analysis
  • Figure 88: Global: Help Desk Outsourcing Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Help Desk Outsourcing Market: Key Industry Highlights, 2023 & 2032
  • Table 2: Global: Help Desk Outsourcing Market Forecast: Breakup by Type (in Million US$), 2024-2032
  • Table 3: Global: Help Desk Outsourcing Market Forecast: Breakup by Service Type (in Million US$), 2024-2032
  • Table 4: Global: Help Desk Outsourcing Market Forecast: Breakup by Organization Size (in Million US$), 2024-2032
  • Table 5: Global: Help Desk Outsourcing Market Forecast: Breakup by Industry Verticals (in Million US$), 2024-2032
  • Table 6: Global: Help Desk Outsourcing Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 7: Global: Help Desk Outsourcing Market: Competitive Structure
  • Table 8: Global: Help Desk Outsourcing Market: Key Players
目次
Product Code: SR112024A8209

The global help desk outsourcing market size reached US$ 9.0 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 17.4 Billion by 2032, exhibiting a growth rate (CAGR) of 7.29% during 2024-2032. The expansion of large and small and medium-sized enterprises, increasing demand for cost-efficient and streamlined customer support services, and the growing demand for efficient customer support services represent some of the key factors driving the market.

Help desk outsourcing refers to the practice of partnering with an external provider to manage customer support service. It offers faster response time and reliable, round-the-clock assistance for the needs of clients and internal employees. It assists organizations in gaining access to specialized expertise and improving service quality and operational efficiency. It also aids in reducing expenses of recruiting and training new and existing staff. It enables companies in mitigating risks associated with staff turnover, skill gaps and reliance on specific individuals for strategic support. Besides this, as it ensures a seamless onboarding process that minimizes disruptions and maintains continuity, the demand for help desk outsourcing services is increasing across the globe.

Help Desk Outsourcing Market Trends:

Rapid urbanization and the expansion of public and private organizations represent one of the key factors positively influencing the market. Additionally, the escalating demand for efficient and streamlined customer support services is encouraging the adoption of help desk outsourcing services across the globe. Along with this, there is a rise in the volume of customer inquiries across multiple channels, which is driving the requirement for automated ticketing, routing, and self-service solutions. Apart from this, the widespread adoption of cloud-based helpdesk outsourcing platforms, on account of various advantages offered, which include scalability, flexibility, and ease of deployment, is favoring the market growth. Furthermore, the rising trend of bring your own device (BYOD) is catalyzing the demand for help desk outsourcing services. Additionally, the increasing utilization of help desk outsourcing services by small and medium-sized enterprises (SMEs) that have limited workspace and labor funds for in-house auxiliary departments is creating a positive outlook for the market. Moreover, the rising adoption of outsourcing services in the healthcare industry for cost optimization and allocation of resources to core medical services and strategic initiatives is propelling market growth. This, coupled with the rising trend of telehealth and remote patient monitoring (RPM) facilities, is increasing the need for help desk support to assist patients and healthcare providers with telemedicine platforms, video consultations, remote monitoring devices, and troubleshooting connectivity issues. RPM helps reduce travel costs and the risk of developing hospital-acquired infections (HAIs) among patients and healthcare professionals.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global help desk outsourcing market, along with forecasts at the global, regional, and country levels from 2024-2032. Our report has categorized the market based on type, service type, organization size, and industry verticals.

Type Insights:

Outsourced Level 1 and Level 2

Outsourced Technical Helpdesk

The report has provided a detailed breakup and analysis of the help desk outsourcing market based on the type. This includes outsourced Level 1 and Level 2 and outsourced technical helpdesk. According to the report, outsourced technical helpdesk represented the largest segment.

Service Type Insights:

Legal Services

Facilities Management

HR Services

Finance and Accounting

Others

The report has provided a detailed breakup and analysis of the help desk outsourcing market based on service type. This includes legal services, facilities management, HR services, finance and accounting, and others.

Organization Size Insights:

Large Enterprises

Small and Medium-sized Enterprises

The report has provided a detailed breakup and analysis of the help desk outsourcing market based on organization size. This includes large enterprises and small and medium-sized enterprises. According to the report, large enterprises accounted for the largest market share.

Industry Verticals Insights:

Automotive

Consumer Goods

IT (Information Technology)

Telecommunication

Others

A detailed breakup and analysis of the help desk outsourcing market based on the industry verticals has also been provided in the report. This includes automotive, consumer goods, IT (information technology), telecommunication, and others.

Regional Insights:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for help desk outsourcing. Some of the factors driving the North America help desk outsourcing market included the rising reliance on automation for minimizing human errors, increasing adoption in various industries, advent of advanced technologies, etc.

Competitive Landscape:

The report has also provided a comprehensive analysis of the competitive landscape in the global helpdesk outsourcing market. Detailed profiles of all major companies have been provided. Some of the companies covered include Accenture Plc, Business Support Solution SA, Call Center Inter Galactica Sp. z o.o., Computer Generated Solutions Inc., HCL Technologies Limited, IBM Corporation, Infosys Limited, Qcom Outsourcing Ltd., Tata Consultancy Services Ltd. (Tata Group), Wipro Limited, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.

Key Questions Answered in This Report:

  • How has the global help desk outsourcing market performed so far, and how will it perform in the coming years?
  • What are the drivers, restraints, and opportunities in the global help desk outsourcing market?
  • What is the impact of each driver, restraint, and opportunity on the global help desk outsourcing market?
  • What are the key regional markets?
  • Which countries represent the most attractive help desk outsourcing market?
  • What is the breakup of the market based on the type?
  • Which is the most attractive type in the help desk outsourcing market?
  • What is the breakup of the market based on the service type?
  • Which is the most attractive service type in the help desk outsourcing market?
  • What is the breakup of the market based on the organization size?
  • Which is the most attractive organization size in the help desk outsourcing market?
  • What is the breakup of the market based on the industry verticals?
  • Which is the most attractive industry verticals in the help desk outsourcing market?
  • What is the competitive structure of the global help desk outsourcing market?
  • Who are the key players/companies in the global help desk outsourcing market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Help Desk Outsourcing Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Type

  • 6.1 Outsourced Level 1 and Level 2
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Outsourced Technical Helpdesk
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast

7 Market Breakup by Service Type

  • 7.1 Legal Services
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Facilities Management
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3 HR Services
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast
  • 7.4 Finance and Accounting
    • 7.4.1 Market Trends
    • 7.4.2 Market Forecast
  • 7.5 Others
    • 7.5.1 Market Trends
    • 7.5.2 Market Forecast

8 Market Breakup by Organization Size

  • 8.1 Large Enterprises
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Small and Medium-sized Enterprises
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by Industry Verticals

  • 9.1 Automotive
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Consumer Goods
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 IT (Information Technology)
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 Telecommunication
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 Others
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast

10 Market Breakup by Region

  • 10.1 North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2 Asia-Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3 Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4 Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5 Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11 Drivers, Restraints, and Opportunities

  • 11.1 Overview
  • 11.2 Drivers
  • 11.3 Restraints
  • 11.4 Opportunities

12 Value Chain Analysis

13 Porters Five Forces Analysis

  • 13.1 Overview
  • 13.2 Bargaining Power of Buyers
  • 13.3 Bargaining Power of Suppliers
  • 13.4 Degree of Competition
  • 13.5 Threat of New Entrants
  • 13.6 Threat of Substitutes

14 Price Analysis

15 Competitive Landscape

  • 15.1 Market Structure
  • 15.2 Key Players
  • 15.3 Profiles of Key Players
    • 15.3.1 Accenture Plc
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
      • 15.3.1.3 Financials
      • 15.3.1.4 SWOT Analysis
    • 15.3.2 Business Support Solution SA
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
    • 15.3.3 Call Center Inter Galactica Sp. z o.o.
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
    • 15.3.4 Computer Generated Solutions Inc.
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
    • 15.3.5 HCL Technologies Limited
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
      • 15.3.5.3 Financials
      • 15.3.5.4 SWOT Analysis
    • 15.3.6 IBM Corporation
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
      • 15.3.6.3 Financials
      • 15.3.6.4 SWOT Analysis
    • 15.3.7 Infosys Limited
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
      • 15.3.7.3 Financials
      • 15.3.7.4 SWOT Analysis
    • 15.3.8 Qcom Outsourcing Ltd.
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
    • 15.3.9 Tata Consultancy Services Ltd. (Tata Group)
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
      • 15.3.9.3 Financials
      • 15.3.9.4 SWOT Analysis
    • 15.3.10 Wipro Limited
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
      • 15.3.10.3 Financials
      • 15.3.10.4 SWOT Analysis

Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.