サンプル依頼リスト カート
  • English
  • Korean
  • Traditional Chinese
  • Simplified Chinese
デフォルト表紙
市場調査レポート
商品コード
1451489

苦情管理ソフトウェア市場レポート：タイプ、コンポーネント、展開モード、最終用途産業、地域別、2024-2032

Complaint Management Software Market Report by Type, Component, Deployment Mode, End Use Industry, and Region 2024-2032

出版日
発行
IMARC
ページ情報
英文 147 Pages
納期
2～3営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=144.06円
苦情管理ソフトウェア市場レポート：タイプ、コンポーネント、展開モード、最終用途産業、地域別、2024-2032
出版日: 2024年03月02日
発行: IMARC
ページ情報: 英文 147 Pages
納期: 2～3営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界の苦情管理ソフトウェア市場規模は2023年に25億米ドルに達しました。今後、IMARC Groupは、市場は2032年までに58億米ドルに達し、2024年から2032年の間に9.7%の成長率（CAGR）を示すと予測しています。

苦情管理ソフトウェアとは、顧客からの苦情や要望を処理、管理、レポートし、タイムリーに対応するためのプラットフォームを指します。顧客の苦情を受け付け、分類し、提出から解決までを追跡することで、組織を支援します。また、さまざまな基準に基づいて苦情の優先順位を付け、サービス担当者に警告を発し、問題が解決されたら顧客に通知し、プロセス全体を合理化して迅速な解決を実現します。近年、苦情管理ソフトウェアは、自動化された苦情とレポート処理を提供し、ワークフローを改善し、顧客サービスを向上させ、リアルタイムで顧客のフィードバックを監視するため、企業の間で人気を集めています。

苦情管理ソフトウェアの市場動向：

顧客体験を向上させ、ブランドイメージを保護するニーズの高まりが、市場成長を促進する主な要因となっています。苦情管理ソフトウェアは、顧客の苦情やフィードバックを定期的に監視・記録することで、企業が製品やサービスの品質を向上させることを可能にします。その結果、クラウドベースの苦情管理ソフトウェア・ソリューションが提供する、効率的なリソース利用、直接的なIT管理、費用対効果などの数多くのメリットに対する認識が高まり、製品需要が拡大しています。さらに、顧客中心戦略の広範な採用と、自動化されたワークフローおよび苦情管理業務に対する需要の高まりが、市場の成長を促進しています。これに加えて、人工知能（AI）や機械学習（ML）などの革新的技術と苦情管理ソフトウェアの統合や、ITインフラの大幅な進歩が、市場に有利な機会をもたらしています。さらに、ヘルスケア、政府、公共部門での製品使用の増加、いくつかの製品革新、研究開発（R&D）活動への投資の増加は、市場成長を促進するその他の要因の一部です。

本レポートで扱う主な質問

  • 2023年の苦情管理ソフトウェアの世界市場規模は？
  • 2024年～2032年の苦情管理ソフトウェアの世界市場成長率は？
  • COVID-19が苦情管理ソフトウェアの世界市場に与えた影響は？
  • 苦情管理ソフトウェアの世界市場を牽引する主要因は？
  • 苦情管理ソフトウェアの世界市場のタイプ別区分は？
  • 苦情管理ソフトウェアの世界市場におけるコンポーネント別の区分は？
  • 展開モード別苦情管理ソフトウェアの世界市場の内訳は？
  • 最終用途産業別苦情管理ソフトウェアの世界市場の内訳は？
  • 苦情管理ソフトウェアの世界市場における主要地域は？
  • 苦情管理ソフトウェアの世界市場における主要プレイヤー/企業は？

目次

第1章 序文

第2章 調査範囲と調査手法

  • 調査目的
  • 利害関係者
  • データソース
    • 一次情報
    • 二次情報
  • 市場推定
    • ボトムアップアプローチ
    • トップダウンアプローチ
  • 調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

  • 概要
  • 主要業界動向

第5章 世界の苦情管理ソフトウェア市場

  • 市場概要
  • 市場実績
  • COVID-19の影響
  • 市場予測

第6章 市場内訳：タイプ別

  • 統合型
    • 市場動向
    • 市場予測
  • スタンドアローン
    • 市場動向
    • 市場予測

第7章 市場内訳：コンポーネント別

  • ソフトウェア
    • 市場動向
    • 市場予測
  • サービス
    • 市場動向
    • 市場予測

第8章 市場内訳：展開モード別

  • クラウド型
    • 市場動向
    • 市場予測
  • オンプレミス
    • 市場動向
    • 市場予測

第9章 市場内訳：最終用途産業別

  • 官公庁
    • 市場動向
    • 市場予測
  • BFSI
    • 市場動向
    • 市場予測
  • 小売
    • 市場動向
    • 市場予測
  • IT・通信
    • 市場動向
    • 市場予測
  • ホスピタリティ
    • 市場動向
    • 市場予測
  • ヘルスケア
    • 市場動向
    • 市場予測
  • その他
    • 市場動向
    • 市場予測

第10章 市場内訳：地域別

  • 北米
    • 米国
      • 市場動向
      • 市場予測
    • カナダ
      • 市場動向
      • 市場予測
  • アジア太平洋
    • 中国
      • 市場動向
      • 市場予測
    • 日本
      • 市場動向
      • 市場予測
    • インド
      • 市場動向
      • 市場予測
    • 韓国
      • 市場動向
      • 市場予測
    • オーストラリア
      • 市場動向
      • 市場予測
    • インドネシア
      • 市場動向
      • 市場予測
    • その他
      • 市場動向
      • 市場予測
  • 欧州
    • ドイツ
      • 市場動向
      • 市場予測
    • フランス
      • 市場動向
      • 市場予測
    • 英国
      • 市場動向
      • 市場予測
    • イタリア
      • 市場動向
      • 市場予測
    • スペイン
      • 市場動向
      • 市場予測
    • ロシア
      • 市場動向
      • 市場予測
    • その他
      • 市場動向
      • 市場予測
  • ラテンアメリカ
    • ブラジル
      • 市場動向
      • 市場予測
    • メキシコ
      • 市場動向
      • 市場予測
    • その他
      • 市場動向
      • 市場予測
  • 中東・アフリカ地域
    • 市場動向
    • 市場内訳：国別
    • 市場予測

第11章 SWOT分析

  • 概要
  • 強み
  • 弱み
  • 機会
  • 脅威

第12章 バリューチェーン分析

第13章 ポーターのファイブフォース分析

  • 概要
  • 買い手の交渉力
  • 供給企業の交渉力
  • 競合の程度
  • 新規参入業者の脅威
  • 代替品の脅威

第14章 価格分析

第15章 競合情勢

  • 市場構造
  • 主要企業
  • 主要企業のプロファイル
    • AssurX Inc.
    • EtQ LLC
    • Freshworks Inc.
    • HappyFox Inc.
    • Intelex Technologies（Industrial Scientific Corporation）
    • MasterControl Inc.
    • Quantivate LLC
    • Salesforce.com Inc.
    • Sparta Systems Inc.
    • Zendesk Inc.
    • Zoho Corporation Pvt. Ltd.
図表

List of Figures

  • Figure 1: Global: Complaint Management Software Market: Major Drivers and Challenges
  • Figure 2: Global: Complaint Management Software Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: Complaint Management Software Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 4: Global: Complaint Management Software Market: Breakup by Type (in %), 2023
  • Figure 5: Global: Complaint Management Software Market: Breakup by Component (in %), 2023
  • Figure 6: Global: Complaint Management Software Market: Breakup by Deployment Mode (in %), 2023
  • Figure 7: Global: Complaint Management Software Market: Breakup by End Use Industry (in %), 2023
  • Figure 8: Global: Complaint Management Software Market: Breakup by Region (in %), 2023
  • Figure 9: Global: Complaint Management Software (Integrated) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 10: Global: Complaint Management Software (Integrated) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 11: Global: Complaint Management Software (Stand-alone) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 12: Global: Complaint Management Software (Stand-alone) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 13: Global: Complaint Management Software (Software) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 14: Global: Complaint Management Software (Software) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 15: Global: Complaint Management Software (Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 16: Global: Complaint Management Software (Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 17: Global: Complaint Management Software (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 18: Global: Complaint Management Software (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 19: Global: Complaint Management Software (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 20: Global: Complaint Management Software (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 21: Global: Complaint Management Software (Government and Public Sector) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 22: Global: Complaint Management Software (Government and Public Sector) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 23: Global: Complaint Management Software (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 24: Global: Complaint Management Software (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 25: Global: Complaint Management Software (Retail) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 26: Global: Complaint Management Software (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 27: Global: Complaint Management Software (IT and Telecom) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 28: Global: Complaint Management Software (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 29: Global: Complaint Management Software (Hospitality) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 30: Global: Complaint Management Software (Hospitality) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 31: Global: Complaint Management Software (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 32: Global: Complaint Management Software (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 33: Global: Complaint Management Software (Other End Use Industries) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 34: Global: Complaint Management Software (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 35: North America: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 36: North America: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 37: United States: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 38: United States: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 39: Canada: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 40: Canada: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 41: Asia-Pacific: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 42: Asia-Pacific: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 43: China: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 44: China: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 45: Japan: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 46: Japan: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 47: India: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 48: India: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 49: South Korea: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 50: South Korea: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 51: Australia: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 52: Australia: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 53: Indonesia: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 54: Indonesia: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 55: Others: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 56: Others: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 57: Europe: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 58: Europe: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 59: Germany: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 60: Germany: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 61: France: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 62: France: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 63: United Kingdom: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 64: United Kingdom: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 65: Italy: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 66: Italy: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 67: Spain: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 68: Spain: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 69: Russia: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 70: Russia: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 71: Others: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 72: Others: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 73: Latin America: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 74: Latin America: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 75: Brazil: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 76: Brazil: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 77: Mexico: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 78: Mexico: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 79: Others: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 80: Others: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 81: Middle East and Africa: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 82: Middle East and Africa: Complaint Management Software Market: Breakup by Country (in %), 2023
  • Figure 83: Middle East and Africa: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 84: Global: Complaint Management Software Industry: SWOT Analysis
  • Figure 85: Global: Complaint Management Software Industry: Value Chain Analysis
  • Figure 86: Global: Complaint Management Software Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Complaint Management Software Market: Key Industry Highlights, 2023 and 2032
  • Table 2: Global: Complaint Management Software Market Forecast: Breakup by Type (in Million US$), 2024-2032
  • Table 3: Global: Complaint Management Software Market Forecast: Breakup by Component (in Million US$), 2024-2032
  • Table 4: Global: Complaint Management Software Market Forecast: Breakup by Deployment Mode (in Million US$), 2024-2032
  • Table 5: Global: Complaint Management Software Market Forecast: Breakup by End Use Industry (in Million US$), 2024-2032
  • Table 6: Global: Complaint Management Software Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 7: Global: Complaint Management Software Market: Competitive Structure
  • Table 8: Global: Complaint Management Software Market: Key Players
目次
Product Code: SR112024A5102

The global complaint management software market size reached US$ 2.5 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 5.8 Billion by 2032, exhibiting a growth rate (CAGR) of 9.7% during 2024-2032.

Complaint management software refers to a platform used to handle, manage, report, and respond to customer grievances and requests in a timely manner. It assists organizations in accepting, categorizing and tracking customer complaints from submission to resolution. It also prioritizes complaints based on various criteria, alerts service personnel, notifies customers when their issue has been addressed and streamlines the entire process to ensure faster resolutions. In recent years, complaint management software has gained traction among enterprises as it offers automated complaint and report processing, improves workflow, enhances customer service, and monitors customer feedback in real-time.

Complaint Management Software Market Trends:

The rising need to improve customer experience and protect brand image represents the primary factor driving the market growth. Complaint management software enables organizations to enhance the quality of their products or services by regularly monitoring and recording customer grievances and feedback. As a result, the growing awareness regarding numerous benefits offered by cloud-based complaint management software solutions, such as efficient resource utilization, direct IT control and cost-effectiveness, is augmenting the product demand. Additionally, the widespread adoption of customer-centric strategies and the escalating demand for automated workflow and complaint management operations are catalyzing the market growth. Besides this, the integration of innovative technologies, such as artificial intelligence (AI) and machine learning (ML), with complaint management software and significant advancements in IT infrastructure are providing lucrative opportunities to the market. Furthermore, the rising product usage in the healthcare, government and public sectors, several product innovations, and increasing investments in research and development (R&D) activities are some of the other factors propelling the market growth.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global complaint management software market report, along with forecasts at the global, regional and country level from 2024-2032. Our report has categorized the market based on type, component, deployment mode and end use industry.

Breakup by Type:

Integrated

Stand-alone

Breakup by Component:

Software

Services

Breakup by Deployment Mode:

Cloud-based

On-premises

Breakup by End Use Industry:

Government and Public Sector

BFSI

Retail

IT and Telecom

Hospitality

Healthcare

Others

Breakup by Region:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being AssurX Inc., EtQ LLC, Freshworks Inc., HappyFox Inc., Intelex Technologies (Industrial Scientific Corporation), MasterControl Inc., Quantivate LLC, Salesforce.com Inc., Sparta Systems Inc., Zendesk Inc. and Zoho Corporation Pvt. Ltd.

Key Questions Answered in This Report

  • 1. What was the size of the global complaint management software market in 2023?
  • 2. What is the expected growth rate of the global complaint management software market during 2024-2032?
  • 3. What has been the impact of COVID-19 on the global complaint management software market?
  • 4. What are the key factors driving the global complaint management software market?
  • 5. What is the breakup of the global complaint management software market based on the type?
  • 6. What is the breakup of the global complaint management software market based on the component?
  • 7. What is the breakup of the global complaint management software market based on the deployment mode?
  • 8. What is the breakup of the global complaint management software market based on the end-use industry?
  • 9. What are the key regions in the global complaint management software market?
  • 10. Who are the key players/companies in the global complaint management software market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Complaint Management Software Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Type

  • 6.1 Integrated
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Stand-alone
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast

7 Market Breakup by Component

  • 7.1 Software
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Services
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Deployment Mode

  • 8.1 Cloud-based
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 On-premises
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by End Use Industry

  • 9.1 Government and Public Sector
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 BFSI
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Retail
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 IT and Telecom
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 Hospitality
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6 Healthcare
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast
  • 9.7 Others
    • 9.7.1 Market Trends
    • 9.7.2 Market Forecast

10 Market Breakup by Region

  • 10.1 North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2 Asia-Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3 Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4 Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5 Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11 SWOT Analysis

  • 11.1 Overview
  • 11.2 Strengths
  • 11.3 Weaknesses
  • 11.4 Opportunities
  • 11.5 Threats

12 Value Chain Analysis

13 Porters Five Forces Analysis

  • 13.1 Overview
  • 13.2 Bargaining Power of Buyers
  • 13.3 Bargaining Power of Suppliers
  • 13.4 Degree of Competition
  • 13.5 Threat of New Entrants
  • 13.6 Threat of Substitutes

14 Price Analysis

15 Competitive Landscape

  • 15.1 Market Structure
  • 15.2 Key Players
  • 15.3 Profiles of Key Players
    • 15.3.1 AssurX Inc.
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
    • 15.3.2 EtQ LLC
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
    • 15.3.3 Freshworks Inc.
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
      • 15.3.3.3 Financials
    • 15.3.4 HappyFox Inc.
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
    • 15.3.5 Intelex Technologies (Industrial Scientific Corporation)
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
    • 15.3.6 MasterControl Inc.
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
    • 15.3.7 Quantivate LLC
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
    • 15.3.8 Salesforce.com Inc.
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
      • 15.3.8.3 Financials
      • 15.3.8.4 SWOT Analysis
    • 15.3.9 Sparta Systems Inc.
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
    • 15.3.10 Zendesk Inc.
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
      • 15.3.10.3 Financials
    • 15.3.11 Zoho Corporation Pvt. Ltd.
      • 15.3.11.1 Company Overview
      • 15.3.11.2 Product Portfolio