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問題管理ソフトウェア市場レポート:コンポーネント別、導入タイプ別、業界別、地域別、2023-2028年Problem Management Software Market Report by Component, Deployment Type, Industry Verticals (Banking Financial Services and Insurance, HealthCare, Retail, IT and Telecom, Manufacturing, and Others), and Region 2023-2028 |
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問題管理ソフトウェア市場レポート:コンポーネント別、導入タイプ別、業界別、地域別、2023-2028年 |
出版日: 2023年09月04日
発行: IMARC
ページ情報: 英文 149 Pages
納期: 2~3営業日
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世界の問題管理ソフトウェア市場規模は2022年に64億8,000万米ドルに達しました。今後、IMARC Groupは、2023年から2028年の間に14.09%の成長率(CAGR)を示し、2028年までに144億9,000万米ドルに達すると予測しています。ITプロセスの自動化と最適化に対する需要の高まり、顧客満足度とエクスペリエンスへの注目の高まり、人工知能(AI)や機械学習(ML)などのさまざまな技術の大規模な統合、広範な研究開発(R&D)活動が市場を牽引する主な要因となっています。
問題管理ソフトウェアは、組織が情報技術(IT)の問題を管理し解決するのを支援するツールやプラットフォームを指します。問題を追跡、特定、分析、解決するための体系的なアプローチを提供し、問題の再発防止を支援します。問題管理ソフトウェアは、報告されたすべての問題や問題を追跡して記録し、インシデントを記録して文書化するための一元化されたシステムを提供します。問題解決プロセスの合理化、ダウンタイムの削減、サービス品質の向上、顧客満足度の向上を支援します。その結果、銀行、金融サービス、保険(BFSI)、ヘルスケア、小売、IT・通信、製造業など、幅広い分野で活用されています。
ITプロセスの自動化と最適化に対する需要の高まりは、市場成長を後押しする主な要因の一つです。問題管理ソフトウェアは、不整合のリスクを排除し、ダウンタイムを削減し、問題解決の質を向上させるのに役立ちます。これに伴い、不具合、接続性の問題、ソフトウェアのバグなどの問題を管理し、対処するためのソフトウェアの採用が広がっており、市場に明るい見通しをもたらしています。さらに、デジタル技術の普及とITサービスへの依存度の高まりにより、ネットワーク問題、セキュリティ侵害、サービス中断の発生率が高まっていることも、市場の成長に寄与しています。これとは別に、より効率的な問題の特定、分析、解決を可能にする人工知能(AI)、機械学習(ML)、自動化などのさまざまな技術の統合が、市場成長に弾みをつけています。さらに、ヘルスケア組織において、サーバー、ネットワーク、データベース、ソフトウェアアプリケーションなどのITインフラストラクチャに関連する問題を管理・解決するための問題管理ソフトウェアの採用が増加していることも、市場成長にプラスの影響を与えています。その他の要因としては、ITシステムの複雑化、顧客満足と顧客体験の重視の高まり、広範な研究開発活動、効率的かつ効果的な問題解決と管理に対するニーズの高まりなどがあり、市場に有益な成長機会をもたらしています。
The global problem management software market size reached US$ 6.48 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 14.49 Billion by 2028, exhibiting a growth rate (CAGR) of 14.09% during 2023-2028. The increasing demand for automation and optimization of IT processes, growing focus on customer satisfaction and experience, large-scale integration of various technologies, such as artificial intelligence (AI) and machine learning (ML), and extensive research and development (R&D) activities represent some of the key factors driving the market.
Problem management software refers to tools or platforms that help organizations manage and resolve information technology (IT) problems. It provides a systematic approach to tracking, identifying, analyzing, and resolving problems, and helps to prevent them from recurring in the future. Problem management software helps track and log all reported issues or problems, providing a centralized system for recording and documenting incidents. It assists in streamlining the problem-resolution process, reducing downtime, improving service quality, and enhancing customer satisfaction. As a result, it finds extensive applications across the banking, financial services and insurance (BFSI), healthcare, retail, IT and telecom, and manufacturing industries.
The increasing demand for automation and optimization of IT processes is one of the key factors favoring the market growth. Problem management software helps to eliminate the risk of inconsistencies, reduce downtime, and improve the quality of problem resolution. In line with this, the widespread software adoption to manage and address issues, such as malfunctions, connectivity problems, or software bugs, is creating a positive outlook for the market. Moreover, the growing incidence of network issues, security breaches, and service disruptions due to the proliferation of digital technologies and the increasing reliance on IT services is contributing to the market growth. Apart from this, the integration of various technologies, such as artificial intelligence (AI), machine learning (ML), and automation to enable more efficient problem identification, analysis, and resolution, is providing an impetus to the market growth. Furthermore, the increasing adoption of problem management software in healthcare organizations to manage and resolve issues related to their IT infrastructure, including servers, networks, databases, and software applications, is positively influencing the market growth. Other factors, including the increasing complexity of IT systems, growing focus on customer satisfaction and experience, extensive research and development (R&D) activities, and rising need for efficient and effective problem resolution and management, are presenting remunerative growth opportunities for the market.
IMARC Group provides an analysis of the key trends in each segment of the global problem management software market, along with forecasts at the global, regional, and country levels from 2023-2028. Our report has categorized the market based on component, deployment type, and industrial verticals.
Software
Service
The report has provided a detailed breakup and analysis of the problem management software market based on the component. This includes software and service. According to the report, software represented the largest segment.
On-premises
Cloud-based
The report has provided a detailed breakup and analysis of the problem management software market based on the deployment type. This includes on-premises and cloud-based. According to the report, cloud-based represented the largest segment.
Banking Financial Services and Insurance (BFSI)
HealthCare
Retail
IT and Telecom
Manufacturing
Others
The report has provided a detailed breakup and analysis of the problem management software market based on the industry verticals. This includes banking, financial services and insurance (BFSI), healthcare, retail, IT and telecom, manufacturing, and others. According to the report, healthcare represented the largest segment.
North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for problem management software. Some of the factors driving the North America problem management software market included rapid technological advancements, extensive research and development (R&D) activities, and a rising need for efficient and effective problem resolution and management.
The report has also provided a comprehensive analysis of the competitive landscape in the global problem management software market. Detailed profiles of all major companies have been provided. Some of the companies covered include Atlassian Corporation, Freshwork Inc., ServiceNow Inc., Softexpert Software S.A., SolarWinds Worldwide LLC, Sunrise Software Limited, Zendesk Inc., etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.
Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.