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市場調査レポート
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1575243

サービスアナリティクスの市場規模、シェア、動向分析レポート：コンポーネント別、ビジネス用途別、展開別、企業規模別、最終用途別、地域別、セグメント予測、2024年～2030年

Service Analytics Market Size, Share & Trends Analysis Report By Component, By Business Application, By Deployment, By Enterprise Size, By End-use, By Region, And Segment Forecasts, 2024 - 2030

出版日
ページ情報
英文 120 Pages
納期
2～10営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=143.57円
サービスアナリティクスの市場規模、シェア、動向分析レポート：コンポーネント別、ビジネス用途別、展開別、企業規模別、最終用途別、地域別、セグメント予測、2024年～2030年
出版日: 2024年09月03日
発行: Grand View Research
ページ情報: 英文 120 Pages
納期: 2～10営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

サービスアナリティクスの市場規模と動向：

世界のサービスアナリティクスの市場規模は、2023年に7億5,320万米ドルとなり、2024年から2030年にかけてCAGR15.3％で成長すると予測されています。

市場成長の原動力となっているのは、顧客体験の向上に対する需要の高まりと、AIや機械学習技術の利用の拡大です。企業が顧客満足度とロイヤルティの向上に努める中、顧客とのやり取り、選好、ペインポイントについてより深い洞察を得るためにサービスアナリティクスを活用するようになっており、これによりサービスをパーソナライズし、より効率的に問題を解決できるようになっています。

サービスアナリティクスにAIと機械学習を統合することで、企業はデータ分析を自動化し、顧客の行動を予測し、サービス業務を最適化することができます。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 サービスアナリティクスの変数、動向、範囲

  • 市場イントロダクション / 系統展望
  • 業界バリューチェーン分析
  • 市場力学
    • 市場促進要因分析
    • 市場抑制要因分析
    • 業界の機会
  • サービスアナリティクス分析ツール
    • ポーターの分析
    • PESTEL分析

第4章 サービスアナリティクス：コンポーネントの推定・動向分析

  • セグメントダッシュボード
  • サービスアナリティクス：コンポーネント変動分析、百万米ドル、2023年・2030年
  • ソリューション
    • 市場規模の推定と予測、2018年～2030年
  • サービス
    • 市場規模の推定と予測、2018年～2030年

第5章 サービスアナリティクス：ビジネス用途の推定・動向分析

  • セグメントダッシュボード
  • サービスアナリティクス：ビジネス用途の変動分析、百万米ドル、2023年・2030年
  • フィールドサービスアナリティクス
    • 市場規模の推定と予測、2018年～2030年
  • 顧客サービスアナリティクス
    • 市場規模の推定と予測、2018年～2030年
  • ITサービスアナリティクス
    • 市場規模の推定と予測、2018年～2030年

第6章 サービスアナリティクス：展開の推定・動向分析

  • セグメントダッシュボード
  • サービスアナリティクス：展開変動分析、百万米ドル、2023年・2030年
  • オンプレミス
    • 市場規模の推定と予測、2018年～2030年
  • クラウド
    • 市場規模の推定と予測、2018年～2030年

第7章 サービスアナリティクス：企業規模の推定・動向分析

  • セグメントダッシュボード
  • サービスアナリティクス：企業規模変動分析、百万米ドル、2023年・2030年
  • 中小企業
    • 市場規模の推定と予測、2018年～2030年
  • 大企業
    • 市場規模の推定と予測、2018年～2030年

第8章 サービスアナリティクス：最終用途の推定・動向分析

  • セグメントダッシュボード
  • サービスアナリティクスシェア：業界別、2023年・2030年
  • BFSI
    • 市場規模の推定と予測、2018年～2030年
  • 小売り
    • 市場規模の推定と予測、2018年～2030年
  • 政府
    • 市場規模の推定と予測、2018年～2030年
  • 通信・IT
    • 市場規模の推定と予測、2018年～2030年
  • ヘルスケア
    • 市場規模の推定と予測、2018年～2030年
  • 製造業
    • 市場規模の推定と予測、2018年～2030年
  • その他
    • 市場規模の推定と予測、2018年～2030年

第9章 サービスアナリティクス市場：地域の推定・動向分析

  • サービスアナリティクス市場シェア、地域別、2023年・2030年、百万米ドル
  • 北米
    • コンポーネント別、2018年～2030年
    • ビジネス用途別、2018年～2030年
    • 展開別、2018年～2030年
    • 企業規模別、2018年～2030年
    • 最終用途別、2018年～2030年
    • 米国
    • カナダ
    • メキシコ
  • 欧州
    • コンポーネント別、2018年～2030年
    • ビジネス用途別、2018年～2030年
    • 展開別、2018年～2030年
    • 企業規模別、2018年～2030年
    • 最終用途別、2018年～2030年
    • 英国
    • ドイツ
    • フランス
  • アジア太平洋
    • コンポーネント別、2018年～2030年
    • ビジネス用途別、2018年～2030年
    • 展開別、2018年～2030年
    • 企業規模別、2018年～2030年
    • 最終用途別、2018年～2030年
    • 中国
    • インド
    • 日本
    • オーストラリア
    • 韓国
  • ラテンアメリカ
    • コンポーネント別、2018年～2030年
    • ビジネス用途別、2018年～2030年
    • 展開別、2018年～2030年
    • 企業規模別、2018年～2030年
    • 最終用途別、2018年～2030年
    • ブラジル
  • 中東・アフリカ
    • コンポーネント別、2018年～2030年
    • ビジネス用途別、2018年～2030年
    • 展開別、2018年～2030年
    • 企業規模別、2018年～2030年
    • 最終用途別、2018年～2030年
    • アラブ首長国連邦
    • サウジアラビア
    • 南アフリカ

第10章 競合情勢

  • 最近の動向と影響分析：主要市場参入企業別
  • 企業分類
  • 企業の市場シェア分析
  • 企業ヒートマップ分析
  • 戦略マッピング
    • 拡大
    • 合併と買収
    • パートナーシップとコラボレーション
    • 新製品の発売
    • 研究開発
  • 企業プロファイル
    • Centina Systems
    • Cloudera, Inc.
    • Field Squared
    • Microsoft
    • Numerify
    • Oracle
    • Paskon
    • Salesforce
    • SAP SE
    • ServiceNow
図表

List of Tables

  • Table 1 Case management software market, 2018 - 2030 (USD Million)
  • Table 2 Global case management software market estimates and forecasts by region, 2018 - 2030 (USD Million)
  • Table 3 Global case management software market estimates and forecasts by component, 2018 - 2030 (USD Million)
  • Table 4 Global case management software market estimates and forecasts by business application, 2018 - 2030 (USD Million)
  • Table 5 Global case management software market estimates and forecasts by deployment, 2018 - 2030 (USD Million)
  • Table 6 Global case management software market estimates and forecasts by enterprise size, 2018 - 2030 (USD Million)
  • Table 7 Global case management software market estimates and forecasts by end use, 2018 - 2030 (USD Million)
  • Table 8 Components market by region, 2018 - 2030 (USD Million)
  • Table 9 Solution market by region, 2018 - 2030 (USD Million)
  • Table 10 Services market by region, 2018 - 2030 (USD Million)
  • Table 11 Business application market by region, 2018 - 2030 (USD Million)
  • Table 12 Field service analytics market by region, 2018 - 2030 (USD Million)
  • Table 13 Customer service analytics market by region, 2018 - 2030 (USD Million)
  • Table 14 IT service analytics market by region, 2018 - 2030 (USD Million)
  • Table 15 Deployment market by region, 2018 - 2030 (USD Million)
  • Table 16 On-premise market by region, 2018 - 2030 (USD Million)
  • Table 17 Cloud market by region, 2018 - 2030 (USD Million)
  • Table 18 Enterprise Size market by region, 2018 - 2030 (USD Million)
  • Table 19 SMEs market by region, 2018 - 2030 (USD Million)
  • Table 20 Large enterprises market by region, 2018 - 2030 (USD Million)
  • Table 21 End use market by region, 2018 - 2030 (USD Million)
  • Table 22 BFSI market by region, 2018 - 2030 (USD Million)
  • Table 23 Retail market by region, 2018 - 2030 (USD Million)
  • Table 24 Government market by region, 2018 - 2030 (USD Million)
  • Table 25 Telecom and IT market by region, 2018 - 2030 (USD Million)
  • Table 26 Healthcare market by region, 2018 - 2030 (USD Million)
  • Table 27 Manufacturing market by region, 2018 - 2030 (USD Million)
  • Table 28 Other market by region, 2018 - 2030 (USD Million)
  • Table 29 North America case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 30 North America case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 31 North America case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 32 North America case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 33 North America case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 34 U.S. case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 35 U.S. case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 36 U.S. case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 37 U.S. case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 38 U.S. case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 39 Canada case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 40 Canada case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 41 Canada case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 42 Canada case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 43 Canada case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 44 Mexico case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 45 Mexico case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 46 Mexico case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 47 Mexico case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 48 Mexico case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 49 Europe case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 50 Europe case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 51 Europe case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 52 Europe case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 53 Europe case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 54 UK case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 55 UK case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 56 UK case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 57 UK case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 58 UK case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 59 Germany case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 60 Germany case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 61 Germany case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 62 Germany case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 63 Germany case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 64 France case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 65 France case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 66 France case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 67 France case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 68 France case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 69 Asia Pacific case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 70 Asia Pacific case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 71 Asia Pacific case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 72 Asia Pacific case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 73 Asia Pacific case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 74 China case management software market, by component, 2018 - 2030 (Revenue,USD Million)
  • Table 75 China case management software market, by business application, 2018 - 2030 (Revenue,USD Million)
  • Table 76 China case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 77 China case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 78 China case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 79 India management market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 80 India management market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 81 India case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 82 India case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 83 India case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 84 Japan case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 85 Japan case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 86 Japan case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 87 Japan case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 88 Japan case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 89 Australia case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 90 Australia case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 91 Australia case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 92 Australia case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 93 Australia case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 94 South Korea case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 95 South Korea case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 96 South Korea case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 97 South Korea case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 98 South Korea case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 99 Latin America case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 100 Latin America case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 101 Latin America case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 102 Latin America case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 103 Latin America case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 104 Brazil case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 105 Brazil case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 106 Brazil case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 107 Brazil case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 108 Brazil case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 109 MEA case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 110 MEA case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 111 MEA case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 112 MEA case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 113 MEA case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 114 UAE case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 115 UAE case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 116 UAE case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 117 UAE case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 118 UAE case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 119 Saudi Arabia case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 120 Saudi Arabia case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 121 Saudi Arabia case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 122 Saudi Arabia case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 123 Saudi Arabia case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
  • Table 124 South Africa case management software market, by component, 2018 - 2030 (Revenue, USD Million)
  • Table 125 South Africa case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
  • Table 126 South Africa case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
  • Table 127 South Africa case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  • Table 128 South Africa case management software market, by end use, 2018 - 2030 (Revenue, USD Million)

List of Figures

  • Fig. 1 Service Analytics Market Segmentation
  • Fig. 2 Market landscape
  • Fig. 3 Information Procurement
  • Fig. 4 Data Analysis Models
  • Fig. 5 Market Formulation and Validation
  • Fig. 6 Data Validating & Publishing
  • Fig. 7 Market Snapshot
  • Fig. 8 Segment Snapshot (1/3)
  • Fig. 9 Segment Snapshot (2/3)
  • Fig. 10 Segment Snapshot (3/3)
  • Fig. 11 Competitive Landscape Snapshot
  • Fig. 12 Service Analytics: Industry Value Chain Analysis
  • Fig. 13 Service Analytics: Market Dynamics
  • Fig. 14 Service Analytics: PORTER's Analysis
  • Fig. 15 Service Analytics: PESTEL Analysis
  • Fig. 16 Service Analytics Share by Component, 2023 & 2030 (USD Million)
  • Fig. 17 Service Analytics, by Component: Market Share, 2023 & 2030
  • Fig. 18 Solution Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 19 Services Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 20 Service Analytics Share by Business Application, 2023 & 2030 (USD Million)
  • Fig. 21 Service Analytics, by Business Application: Market Share, 2023 & 2030
  • Fig. 22 Field Service Analytics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 23 Customer Service Analytics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 24 IT Service Analytics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 25 Service Analytics Share by Deployment, 2023 & 2030 (USD Million)
  • Fig. 26 Service Analytics Market, by Deployment: Market Share, 2023 & 2030
  • Fig. 27 On-premise Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 28 Cloud Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 29 Service Analytics Share by Enterprise Size, 2023 & 2030 (USD Million)
  • Fig. 30 Service Analytics, by Enterprise Size: Market Share, 2023 & 2030
  • Fig. 31 SMEs Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 32 Large Enterprises Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 33 Service Analytics Share by End Use, 2023 & 2030 (USD Million)
  • Fig. 34 Service Analytics, by End Use: Market Share, 2023 & 2030
  • Fig. 35 BFSI Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 36 Retail Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 37 Government Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 38 Telecom and IT Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 39 Healthcare Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 40 Manufacturing Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 41 Other Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
  • Fig. 42 Regional Market place: Key Takeaways
  • Fig. 43 North America Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 44 U.S. Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 45 Canada Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 46 Mexico Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 47 Europe Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 48 UK Service Analytics Market Estimates and Forecasts, 2018 - 2030,) (USD Million)
  • Fig. 49 Germany Service Analytics Market Estimates and Forecasts (2018 - 2030,) (USD Million)
  • Fig. 50 France Service Analytics Market Estimates and Forecasts (2018 - 2030,) (USD Million)
  • Fig. 51 Asia Pacific Service Analytics Market Estimates and Forecast, 2018 - 2030 (USD Million)
  • Fig. 52 China Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 53 India Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 54 Japan Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 55 Australia Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 56 South Korea Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 57 Latin America Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 58 Brazil Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 59 MEA Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 60 Saudi Arabia Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 61 UAE Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 62 South Africa Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • Fig. 63 Key Company Categorization
  • Fig. 64 Company Market Positioning
  • Fig. 65 Key Company Market Share Analysis, 2023
  • Fig. 66 Strategic Framework
目次
Product Code: GVR-4-68040-443-2

Service Analytics Market Size & Trends:

The global service analytics market size was estimated at USD 753.2 million in 2023 and is projected to grow at a CAGR of 15.3% from 2024 to 2030. The market growth is driven by the increasing demand for enhanced customer experiences and the growing use of AI and machine learning technologies. As businesses strive to improve customer satisfaction and loyalty, they are turning to service analytics to gain deeper insights into customer interactions, preferences, and pain points, allowing them to personalize services and resolve issues more efficiently.

The integration of AI and machine learning in service analytics enables companies to automate data analysis, predict customer behavior, and optimize service operations, leading to more informed decision-making and a competitive edge in delivering superior service.

Global Service Analytics Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the service analytics market report based on component,business application, deployment enterprise size, end use, and region:

  • Component Outlook (Revenue, USD Million, 2018 - 2030)
  • Solution
  • Services
  • Business Application Outlook (Revenue, USD Million, 2018 - 2030)
  • Field Service Analytics
  • Customer Service Analytics
  • IT Service Analytics
  • Deployment Outlook (Revenue, USD Million, 2018 - 2030)
  • On-premise
  • Cloud
  • Enterprise Size Outlook (Revenue, USD Million, 2018 - 2030)
  • SMEs
  • Large Enterprises
  • End Use Outlook (Revenue, USD Million, 2018 - 2030)
  • BFSI
  • Retail
  • Government
  • IT & Telecom
  • Healthcare
  • Manufacturing
  • Other
  • Regional Outlook (Revenue, USD Million, 2018 - 2030)
  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • France
  • Asia Pacific
    • China
    • India
    • Japan
    • South Korea
    • Australia
  • Latin America
    • Brazil
  • Middle East & Africa
    • UAE
    • Kingdom of Saudi Arabia
    • South Africa

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation and Scope
  • 1.2. Market Definitions
  • 1.3. Research Methodology
    • 1.3.1. Information Procurement
    • 1.3.2. Information or Data Analysis
    • 1.3.3. Market Formulation & Data Visualization
    • 1.3.4. Data Validation & Publishing
  • 1.4. Research Scope and Assumptions
    • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. Service Analytics Variables, Trends, & Scope

  • 3.1. Market Introduction/Lineage Outlook
  • 3.2. Industry Value Chain Analysis
  • 3.3. Market Dynamics
    • 3.3.1. Market Drivers Analysis
    • 3.3.2. Market Restraints Analysis
    • 3.3.3. Industry Opportunities
  • 3.4. Service Analytics Analysis Tools
    • 3.4.1. Porter's Analysis
      • 3.4.1.1. Bargaining power of the suppliers
      • 3.4.1.2. Bargaining power of the buyers
      • 3.4.1.3. Threats of substitution
      • 3.4.1.4. Threats from new entrants
      • 3.4.1.5. Competitive rivalry
    • 3.4.2. PESTEL Analysis
      • 3.4.2.1. Political landscape
      • 3.4.2.2. Economic and Social landscape
      • 3.4.2.3. Technological landscape
      • 3.4.2.4. Environmental landscape
      • 3.4.2.5. Legal landscape

Chapter 4. Service Analytics: Component Estimates & Trend Analysis

  • 4.1. Segment Dashboard
  • 4.2. Service Analytics: Component Movement Analysis, USD Million, 2023 & 2030
  • 4.3. Solution
    • 4.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 4.4. Services
    • 4.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
      • 4.4.1.1. Managed Services
        • 4.4.1.1.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
      • 4.4.1.2. Professional Services
        • 4.4.1.2.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 5. Service Analytics: Business Application Estimates & Trend Analysis

  • 5.1. Segment Dashboard
  • 5.2. Service Analytics: Business Application Movement Analysis, USD Million, 2023 & 2030
  • 5.3. Field Service Analytics
    • 5.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 5.4. Customer Service Analytics
    • 5.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 5.5. IT Service Analytics
    • 5.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 6. Service Analytics: Deployment Estimates & Trend Analysis

  • 6.1. Segment Dashboard
  • 6.2. Service Analytics: Deployment Movement Analysis, USD Million, 2023 & 2030
  • 6.3. On-premise
    • 6.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 6.4. Cloud
    • 6.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 7. Service Analytics: Enterprise Size Estimates & Trend Analysis

  • 7.1. Segment Dashboard
  • 7.2. Service Analytics: Enterprise Size Movement Analysis, USD Million, 2023 & 2030
  • 7.3. SMEs
    • 7.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 7.4. Large Enterprises
    • 7.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 8. Service Analytics: End Use Estimates & Trend Analysis

  • 8.1. Segment Dashboard
  • 8.2. Service Analytics Share by Industry 2023 & 2030 (USD Million)
  • 8.3. BFSI
    • 8.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 8.4. Retail
    • 8.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 8.5. Government
    • 8.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 8.6. Telecom and IT
    • 8.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 8.7. Healthcare
    • 8.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 8.8. Manufacturing
    • 8.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 8.9. Others
    • 8.9.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 9. Service Analytics Market: Regional Estimates & Trend Analysis

  • 9.1. Service Analytics Market Share, By Region, 2023 & 2030, USD Million
  • 9.2. North America
    • 9.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 9.2.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
    • 9.2.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
    • 9.2.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
    • 9.2.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
    • 9.2.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.2.7. U.S.
      • 9.2.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.2.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.2.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.2.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.2.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.2.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.2.8. Canada
      • 9.2.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.2.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.2.8.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.2.8.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.2.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.2.8.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.2.9. Mexico
      • 9.2.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.2.9.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.2.9.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.2.9.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.2.9.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.2.9.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
  • 9.3. Europe
    • 9.3.1. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
    • 9.3.2. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
    • 9.3.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
    • 9.3.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
    • 9.3.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.3.6. UK
      • 9.3.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.3.6.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.3.6.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.3.6.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.3.6.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.3.6.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.3.7. Germany
      • 9.3.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.3.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.3.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.3.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.3.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.3.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.3.8. France
      • 9.3.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.3.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.3.8.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.3.8.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.3.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.3.8.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
  • 9.4. Asia Pacific
    • 9.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 9.4.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
    • 9.4.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
    • 9.4.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
    • 9.4.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
    • 9.4.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.4.7. China
      • 9.4.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.4.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.4.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.4.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.4.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.4.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.4.8. India
      • 9.4.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.4.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.4.8.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.4.8.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.4.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.4.8.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.4.9. Japan
      • 9.4.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.4.9.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.4.9.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.4.9.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.4.9.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.4.9.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.4.10. Australia
      • 9.4.10.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.4.10.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.4.10.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.4.10.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.4.10.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.4.10.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.4.11. South Korea
      • 9.4.11.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.4.11.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.4.11.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.4.11.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.4.11.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.4.11.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
  • 9.5. Latin America
    • 9.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 9.5.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
    • 9.5.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
    • 9.5.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
    • 9.5.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
    • 9.5.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.5.7. Brazil
      • 9.5.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.5.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.5.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.5.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.5.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.5.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
  • 9.6. Middle East & Africa
    • 9.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 9.6.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
    • 9.6.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
    • 9.6.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
    • 9.6.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
    • 9.6.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.6.7. UAE
      • 9.6.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.6.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.6.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.6.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.6.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.6.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.6.8. Saudi Arabia
      • 9.6.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.6.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.6.8.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.6.8.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.6.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.6.8.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.6.9. South Africa
      • 9.6.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.6.9.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.6.9.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.6.9.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.6.9.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.6.9.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)

Chapter 10. Competitive Landscape

  • 10.1. Recent Developments & Impact Analysis by Key Market Participants
  • 10.2. Company Categorization
  • 10.3. Company Market Share Analysis
  • 10.4. Company Heat Map Analysis
  • 10.5. Strategy Mapping
    • 10.5.1. Expansion
    • 10.5.2. Mergers & Acquisition
    • 10.5.3. Partnerships & Collaborations
    • 10.5.4. New Product Launches
    • 10.5.5. Research And Development
  • 10.6. Company Profiles
    • 10.6.1. Centina Systems
      • 10.6.1.1. Participant's Overview
      • 10.6.1.2. Financial Performance
      • 10.6.1.3. Product Benchmarking
      • 10.6.1.4. Recent Developments
    • 10.6.2. Cloudera, Inc.
      • 10.6.2.1. Participant's Overview
      • 10.6.2.2. Financial Performance
      • 10.6.2.3. Product Benchmarking
      • 10.6.2.4. Recent Developments
    • 10.6.3. Field Squared
      • 10.6.3.1. Participant's Overview
      • 10.6.3.2. Financial Performance
      • 10.6.3.3. Product Benchmarking
      • 10.6.3.4. Recent Developments
    • 10.6.4. Microsoft
      • 10.6.4.1. Participant's Overview
      • 10.6.4.2. Financial Performance
      • 10.6.4.3. Product Benchmarking
      • 10.6.4.4. Recent Developments
    • 10.6.5. Numerify
      • 10.6.5.1. Participant's Overview
      • 10.6.5.2. Financial Performance
      • 10.6.5.3. Product Benchmarking
      • 10.6.5.4. Recent Developments
    • 10.6.6. Oracle
      • 10.6.6.1. Participant's Overview
      • 10.6.6.2. Financial Performance
      • 10.6.6.3. Product Benchmarking
      • 10.6.6.4. Recent Developments
    • 10.6.7. Paskon
      • 10.6.7.1. Participant's Overview
      • 10.6.7.2. Financial Performance
      • 10.6.7.3. Product Benchmarking
      • 10.6.7.4. Recent Developments
    • 10.6.8. Salesforce
      • 10.6.8.1. Participant's Overview
      • 10.6.8.2. Financial Performance
      • 10.6.8.3. Product Benchmarking
      • 10.6.8.4. Recent Developments
    • 10.6.9. SAP SE
      • 10.6.9.1. Participant's Overview
      • 10.6.9.2. Financial Performance
      • 10.6.9.3. Product Benchmarking
      • 10.6.9.4. Recent Developments
    • 10.6.10. ServiceNow
      • 10.6.10.1. Participant's Overview
      • 10.6.10.2. Financial Performance
      • 10.6.10.3. Product Benchmarking
      • 10.6.10.4. Recent Developments