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市場調査レポート
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1563247

サービス分析の世界市場の規模、シェア、動向分析レポート（企業規模別、コンポーネント別、用途別、最終用途別、地域別、展望と予測、2024年-2031年）

Global Service Analytics Market Size, Share & Trends Analysis Report By Enterprise Size, By Component, By Application, By End Use, By Regional Outlook and Forecast, 2024 - 2031

出版日
発行
KBV Research
ページ情報
英文 320 Pages
納期
即納可能 即納可能とは
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価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=143.57円
サービス分析の世界市場の規模、シェア、動向分析レポート（企業規模別、コンポーネント別、用途別、最終用途別、地域別、展望と予測、2024年-2031年）
出版日: 2024年09月20日
発行: KBV Research
ページ情報: 英文 320 Pages
納期: 即納可能 即納可能とは
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  • 概要
  • 図表
  • 目次
概要

世界のサービス分析市場規模は、予測期間中に14.7%のCAGRで市場成長し、2031年までに20億米ドルに達すると予想されています。

KBVカーディナルマトリックスで提示された分析に基づくと、Microsoft CorporationとGoogle LLCがサービス分析市場の先駆者です。2024年8月、Microsoft CorporationはPalantir Technologiesと提携し、MicrosoftのAzure OpenAI ServiceをPalantirのAIプラットフォームと統合し、機密環境における米国国防情報コミュニティ向けの分析とAIサービスを強化することを目指しています。Cloudera、Inc.やOracle Corporationなどの企業は、サービス分析市場の主要なイノベーターの一部です。

市場成長要因

企業が戦略的な意思決定を行うために、運用指標や消費者とのやり取りなど、さまざまなソースから蓄積した膨大なデータを活用することがますます必要になっています。企業に業務効率の向上を求める圧力が高まっていることが、この移行を推進する主な要因の1つです。サービス分析を通じて、組織は解決率、平均応答時間、リソース割り当てなどのパフォーマンス指標を分析することで、非効率性を特定し、是正措置を実施できます。したがって、これらの要因は市場の成長に役立ちます。

接続デバイスとモノのインターネット（IoT）の普及により、運用効率とサービス提供の向上に活用できる大量のリアルタイムデータが生成され、業界に革命が起きています。IoTデバイスには、データをキャプチャして送信するセンサーが組み込まれており、組織は機器、システム、環境をリアルタイムで監視できます。世界銀行によると、2022年には130億台を超えるIoTデバイスが使用されていました。IoTの採用が飛躍的に増加し、ヘルスケアや製造業などの業界で具体的なメリットがもたらされていることを裏付ける公式レポートからもわかるように、サービス分析の統合は、サービス提供の最適化と運用効率の向上において引き続き重要な要素となります。したがって、これらの要因が市場の成長を促進することになります。

市場抑制要因

企業が大量の業務データや消費者データを処理するために分析ツールへの依存度が増すにつれ、厳格なデータ保護規制の遵守を保証する必要があります。欧州の一般データ保護規則（GDPR）や米国のカリフォルニア州消費者プライバシー法（CCPA）などのフレームワークは、個人データの収集、保存、処理に関する厳格な基準を定めています。遵守しない場合は厳しい罰則が科せられる可能性があり、企業の評判や財務に傷がつく可能性があります。したがって、こうしたプライバシーとセキュリティに関する懸念は、サービス分析市場全体の成長を鈍化させる主な要因となっています。

コンポーネントの展望

コンポーネントに基づいて、市場はソリューションとサービスに分かれています。サービスセグメントは、2023年に市場で42％の収益シェアを獲得しました。このセグメントには、組織がサービス分析ツールを効果的に導入および統合するために不可欠なコンサルティング、実装、およびサポートサービスが含まれます。企業が分析投資の価値を最大化しようとする中、カスタマイズされたソリューション、トレーニング、継続的なサポートを提供する専門家のサービスに対する需要が高まっています。

用途の展望

アプリケーションに基づいて、市場はフィールドサービス分析、顧客サービス分析、およびITサービス分析に分類されます。ITサービス分析セグメントは、2023年に市場で35％の収益シェアを記録しました。ITサービス分析は、システム効率を監視し、ヘルプデスクの運用を管理し、大きな問題になる前にエラーを発見するために利用されます。これは、企業がクラウドベースのソリューションとデジタルテクノロジーにますます依存していることに対応して行われます。ITチームはこれらの分析ツールを使用して、サービス効率を高め、ダウンタイムを短縮し、全体的なITサービス品質を向上させます。

展開の展望

展開によって、市場はオンプレミスとクラウドに分かれています。クラウドセグメントは、2023年にサービス分析市場の65％の収益シェアを記録しました。さまざまな業界の企業が、リアルタイムの洞察、リモートアクセス、他のクラウドベースのツールとのシームレスな統合を提供するクラウドベースのサービス分析プラットフォームに移行するケースが増えています。リモートワークの増加と、変化するビジネス環境に組織が迅速に適応する必要性により、クラウドベースのサービス分析の採用がさらに加速しています。

企業規模の展望

企業規模に基づいて、市場は中小企業と大企業に分かれています。大企業セグメントは、2023年に市場で64%の収益シェアを獲得しました。大規模な顧客基盤と複雑なサービス運用を抱える大企業は、顧客とのやり取りを管理し、サービスプロセスを合理化し、現場サービスとITサービスを最適化するために、高度な分析ソリューションを必要としています。これらの企業には、業務に関する深い洞察を提供する高度な分析ツールに投資するための財務的および技術的リソースが備わっていることがよくあります。

最終用途の展望

最終用途に基づいて、市場はBFSI、小売、政府、ITおよび通信、ヘルスケア、製造、その他に分かれています。小売セグメントは、2023年に市場で17％の収益シェアを獲得しました。小売業者は、サービス分析を使用して、複数のチャネルにわたる消費者行動を分析し、製品のパフォーマンスを追跡し、マーケティング戦略を改善します。オムニチャネルショッピングとeコマースの普及が進む中、サービス分析は、小売業者が顧客の期待を満たし、業務を最適化し、売上成長を促進するために不可欠です。

地域の展望

地域別に見ると、市場は北米、欧州、アジア太平洋、ラテンアメリカ・中東・アフリカにわたって分析されています。北米セグメントは、2023年に市場で37％の収益シェアを獲得しました。この地域の優位性は、テクノロジー主導の産業の集中度の高さ、AIと分析ツールへの強力な投資、データ主導のサービスモデルを採用している企業の大規模な基盤など、いくつかの要因に起因しています。

目次

第1章 市場範囲と調査手法

  • 市場の定義
  • 目的
  • 市場範囲
  • セグメンテーション
  • 調査手法

第2章 市場要覧

  • 主なハイライト

第3章 市場概要

  • イントロダクション
    • 概要
      • 市場構成とシナリオ
  • 市場に影響を与える主な要因
    • 市場促進要因
    • 市場抑制要因
    • 市場機会
    • 市場の課題

第4章 競合分析- 世界

  • KBV Cardinal Matrix
  • 最近の業界全体の戦略的展開
    • パートナーシップ、コラボレーション、および契約
    • 製品の発売と製品の拡大
    • 買収と合併
  • 市場シェア分析2023
  • 主要成功戦略
    • 主な戦略
    • 主要な戦略的動き
  • ポーターのファイブフォース分析

第5章 世界のサービス分析市場：企業規模別

  • 世界の大企業市場：地域別
  • 世界の中小企業市場：地域別

第6章 世界のサービス分析市場：コンポーネント別

  • 世界のソリューション市場：地域別
  • 世界のサービス市場：地域別

第7章 世界のサービス分析市場：展開別

  • 世界のクラウド市場：地域別
  • 世界のオンプレミス市場：地域別

第8章 世界のサービス分析市場：用途別

  • 世界の顧客サービス分析市場：地域別
  • 世界のITサービス分析市場：地域別
  • 世界のフィールドサービス分析市場：地域別

第9章 世界のサービス分析市場：最終用途別

  • 世界のBFSI市場：地域別
  • 世界のIT・通信市場：地域別
  • 世界の小売市場：地域別
  • 世界のヘルスケア市場：地域別
  • 世界の製造市場：地域別
  • 世界の政府市場：地域別
  • 世界のその他の最終用途市場：地域別

第10章 世界のサービス分析市場：地域別

  • 北米
    • 北米のサービス分析市場：国別
      • 米国
      • カナダ
      • メキシコ
      • その他北米地域
  • 欧州
    • 欧州のサービス分析市場：国別
      • ドイツ
      • 英国
      • フランス
      • ロシア
      • スペイン
      • イタリア
      • その他欧州地域
  • アジア太平洋地域
    • アジア太平洋のサービス分析市場：国別
      • 中国
      • 日本
      • インド
      • 韓国
      • オーストラリア
      • マレーシア
      • その他アジア太平洋地域
  • ラテンアメリカ・中東・アフリカ
    • ラテンアメリカ・中東・アフリカのサービス分析市場：国別
      • ブラジル
      • アルゼンチン
      • アラブ首長国連邦
      • サウジアラビア
      • 南アフリカ
      • ナイジェリア
      • その他ラテンアメリカ・中東・アフリカ地域

第11章 企業プロファイル

  • Cloudera, Inc
  • MicroStrategy, Inc
  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce, Inc
  • SAP SE
  • ServiceNow, Inc
  • SAS Institute, Inc
  • Domo, Inc
  • Google LLC（Alphabet Inc）

第12章 サービス分析市場の成功必須条件

図表

LIST OF TABLES

  • TABLE 1 Global Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 2 Global Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 3 Partnerships, Collaborations and Agreements- Service Analytics Market
  • TABLE 4 Product Launches And Product Expansions- Service Analytics Market
  • TABLE 5 Acquisition and Mergers- Service Analytics Market
  • TABLE 6 Global Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 7 Global Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 8 Global Large Enterprises Market by Region, 2020 - 2023, USD Million
  • TABLE 9 Global Large Enterprises Market by Region, 2024 - 2031, USD Million
  • TABLE 10 Global SMEs Market by Region, 2020 - 2023, USD Million
  • TABLE 11 Global SMEs Market by Region, 2024 - 2031, USD Million
  • TABLE 12 Global Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 13 Global Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 14 Global Solution Market by Region, 2020 - 2023, USD Million
  • TABLE 15 Global Solution Market by Region, 2024 - 2031, USD Million
  • TABLE 16 Global Services Market by Region, 2020 - 2023, USD Million
  • TABLE 17 Global Services Market by Region, 2024 - 2031, USD Million
  • TABLE 18 Global Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 19 Global Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 20 Global Cloud Market by Region, 2020 - 2023, USD Million
  • TABLE 21 Global Cloud Market by Region, 2024 - 2031, USD Million
  • TABLE 22 Global On-premise Market by Region, 2020 - 2023, USD Million
  • TABLE 23 Global On-premise Market by Region, 2024 - 2031, USD Million
  • TABLE 24 Global Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 25 Global Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 26 Global Customer Service Analytics Market by Region, 2020 - 2023, USD Million
  • TABLE 27 Global Customer Service Analytics Market by Region, 2024 - 2031, USD Million
  • TABLE 28 Global IT Service Analytics Market by Region, 2020 - 2023, USD Million
  • TABLE 29 Global IT Service Analytics Market by Region, 2024 - 2031, USD Million
  • TABLE 30 Global Field Service Analytics Market by Region, 2020 - 2023, USD Million
  • TABLE 31 Global Field Service Analytics Market by Region, 2024 - 2031, USD Million
  • TABLE 32 Global Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 33 Global Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 34 Global BFSI Market by Region, 2020 - 2023, USD Million
  • TABLE 35 Global BFSI Market by Region, 2024 - 2031, USD Million
  • TABLE 36 Global IT & Telecom Market by Region, 2020 - 2023, USD Million
  • TABLE 37 Global IT & Telecom Market by Region, 2024 - 2031, USD Million
  • TABLE 38 Global Retail Market by Region, 2020 - 2023, USD Million
  • TABLE 39 Global Retail Market by Region, 2024 - 2031, USD Million
  • TABLE 40 Global Healthcare Market by Region, 2020 - 2023, USD Million
  • TABLE 41 Global Healthcare Market by Region, 2024 - 2031, USD Million
  • TABLE 42 Global Manufacturing Market by Region, 2020 - 2023, USD Million
  • TABLE 43 Global Manufacturing Market by Region, 2024 - 2031, USD Million
  • TABLE 44 Global Government Market by Region, 2020 - 2023, USD Million
  • TABLE 45 Global Government Market by Region, 2024 - 2031, USD Million
  • TABLE 46 Global Other End Uses Market by Region, 2020 - 2023, USD Million
  • TABLE 47 Global Other End Uses Market by Region, 2024 - 2031, USD Million
  • TABLE 48 Global Service Analytics Market by Region, 2020 - 2023, USD Million
  • TABLE 49 Global Service Analytics Market by Region, 2024 - 2031, USD Million
  • TABLE 50 North America Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 51 North America Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 52 North America Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 53 North America Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 54 North America Large Enterprises Market by Region, 2020 - 2023, USD Million
  • TABLE 55 North America Large Enterprises Market by Region, 2024 - 2031, USD Million
  • TABLE 56 North America SMEs Market by Region, 2020 - 2023, USD Million
  • TABLE 57 North America SMEs Market by Region, 2024 - 2031, USD Million
  • TABLE 58 North America Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 59 North America Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 60 North America Solution Market by Country, 2020 - 2023, USD Million
  • TABLE 61 North America Solution Market by Country, 2024 - 2031, USD Million
  • TABLE 62 North America Services Market by Country, 2020 - 2023, USD Million
  • TABLE 63 North America Services Market by Country, 2024 - 2031, USD Million
  • TABLE 64 North America Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 65 North America Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 66 North America Cloud Market by Country, 2020 - 2023, USD Million
  • TABLE 67 North America Cloud Market by Country, 2024 - 2031, USD Million
  • TABLE 68 North America On-premise Market by Country, 2020 - 2023, USD Million
  • TABLE 69 North America On-premise Market by Country, 2024 - 2031, USD Million
  • TABLE 70 North America Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 71 North America Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 72 North America Customer Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 73 North America Customer Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 74 North America IT Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 75 North America IT Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 76 North America Field Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 77 North America Field Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 78 North America Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 79 North America Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 80 North America BFSI Market by Country, 2020 - 2023, USD Million
  • TABLE 81 North America BFSI Market by Country, 2024 - 2031, USD Million
  • TABLE 82 North America IT & Telecom Market by Country, 2020 - 2023, USD Million
  • TABLE 83 North America IT & Telecom Market by Country, 2024 - 2031, USD Million
  • TABLE 84 North America Retail Market by Country, 2020 - 2023, USD Million
  • TABLE 85 North America Retail Market by Country, 2024 - 2031, USD Million
  • TABLE 86 North America Healthcare Market by Country, 2020 - 2023, USD Million
  • TABLE 87 North America Healthcare Market by Country, 2024 - 2031, USD Million
  • TABLE 88 North America Manufacturing Market by Country, 2020 - 2023, USD Million
  • TABLE 89 North America Manufacturing Market by Country, 2024 - 2031, USD Million
  • TABLE 90 North America Government Market by Country, 2020 - 2023, USD Million
  • TABLE 91 North America Government Market by Country, 2024 - 2031, USD Million
  • TABLE 92 North America Other End Uses Market by Country, 2020 - 2023, USD Million
  • TABLE 93 North America Other End Uses Market by Country, 2024 - 2031, USD Million
  • TABLE 94 North America Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 95 North America Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 96 US Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 97 US Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 98 US Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 99 US Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 100 US Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 101 US Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 102 US Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 103 US Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 104 US Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 105 US Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 106 US Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 107 US Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 108 Canada Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 109 Canada Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 110 Canada Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 111 Canada Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 112 Canada Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 113 Canada Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 114 Canada Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 115 Canada Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 116 Canada Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 117 Canada Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 118 Canada Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 119 Canada Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 120 Mexico Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 121 Mexico Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 122 Mexico Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 123 Mexico Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 124 Mexico Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 125 Mexico Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 126 Mexico Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 127 Mexico Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 128 Mexico Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 129 Mexico Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 130 Mexico Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 131 Mexico Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 132 Rest of North America Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 133 Rest of North America Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 134 Rest of North America Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 135 Rest of North America Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 136 Rest of North America Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 137 Rest of North America Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 138 Rest of North America Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 139 Rest of North America Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 140 Rest of North America Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 141 Rest of North America Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 142 Rest of North America Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 143 Rest of North America Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 144 Europe Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 145 Europe Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 146 Europe Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 147 Europe Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 148 Europe Large Enterprises Market by Country, 2020 - 2023, USD Million
  • TABLE 149 Europe Large Enterprises Market by Country, 2024 - 2031, USD Million
  • TABLE 150 Europe SMEs Market by Country, 2020 - 2023, USD Million
  • TABLE 151 Europe SMEs Market by Country, 2024 - 2031, USD Million
  • TABLE 152 Europe Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 153 Europe Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 154 Europe Solution Market by Country, 2020 - 2023, USD Million
  • TABLE 155 Europe Solution Market by Country, 2024 - 2031, USD Million
  • TABLE 156 Europe Services Market by Country, 2020 - 2023, USD Million
  • TABLE 157 Europe Services Market by Country, 2024 - 2031, USD Million
  • TABLE 158 Europe Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 159 Europe Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 160 Europe Cloud Market by Country, 2020 - 2023, USD Million
  • TABLE 161 Europe Cloud Market by Country, 2024 - 2031, USD Million
  • TABLE 162 Europe On-premise Market by Country, 2020 - 2023, USD Million
  • TABLE 163 Europe On-premise Market by Country, 2024 - 2031, USD Million
  • TABLE 164 Europe Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 165 Europe Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 166 Europe Customer Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 167 Europe Customer Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 168 Europe IT Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 169 Europe IT Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 170 Europe Field Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 171 Europe Field Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 172 Europe Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 173 Europe Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 174 Europe BFSI Market by Country, 2020 - 2023, USD Million
  • TABLE 175 Europe BFSI Market by Country, 2024 - 2031, USD Million
  • TABLE 176 Europe IT & Telecom Market by Country, 2020 - 2023, USD Million
  • TABLE 177 Europe IT & Telecom Market by Country, 2024 - 2031, USD Million
  • TABLE 178 Europe Retail Market by Country, 2020 - 2023, USD Million
  • TABLE 179 Europe Retail Market by Country, 2024 - 2031, USD Million
  • TABLE 180 Europe Healthcare Market by Country, 2020 - 2023, USD Million
  • TABLE 181 Europe Healthcare Market by Country, 2024 - 2031, USD Million
  • TABLE 182 Europe Manufacturing Market by Country, 2020 - 2023, USD Million
  • TABLE 183 Europe Manufacturing Market by Country, 2024 - 2031, USD Million
  • TABLE 184 Europe Government Market by Country, 2020 - 2023, USD Million
  • TABLE 185 Europe Government Market by Country, 2024 - 2031, USD Million
  • TABLE 186 Europe Other End Uses Market by Country, 2020 - 2023, USD Million
  • TABLE 187 Europe Other End Uses Market by Country, 2024 - 2031, USD Million
  • TABLE 188 Europe Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 189 Europe Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 190 Germany Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 191 Germany Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 192 Germany Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 193 Germany Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 194 Germany Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 195 Germany Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 196 Germany Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 197 Germany Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 198 Germany Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 199 Germany Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 200 Germany Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 201 Germany Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 202 UK Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 203 UK Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 204 UK Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 205 UK Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 206 UK Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 207 UK Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 208 UK Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 209 UK Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 210 UK Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 211 UK Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 212 UK Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 213 UK Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 214 France Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 215 France Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 216 France Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 217 France Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 218 France Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 219 France Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 220 France Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 221 France Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 222 France Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 223 France Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 224 France Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 225 France Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 226 Russia Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 227 Russia Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 228 Russia Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 229 Russia Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 230 Russia Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 231 Russia Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 232 Russia Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 233 Russia Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 234 Russia Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 235 Russia Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 236 Russia Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 237 Russia Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 238 Spain Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 239 Spain Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 240 Spain Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 241 Spain Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 242 Spain Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 243 Spain Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 244 Spain Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 245 Spain Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 246 Spain Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 247 Spain Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 248 Spain Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 249 Spain Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 250 Italy Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 251 Italy Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 252 Italy Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 253 Italy Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 254 Italy Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 255 Italy Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 256 Italy Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 257 Italy Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 258 Italy Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 259 Italy Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 260 Italy Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 261 Italy Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 262 Rest of Europe Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 263 Rest of Europe Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 264 Rest of Europe Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 265 Rest of Europe Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 266 Rest of Europe Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 267 Rest of Europe Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 268 Rest of Europe Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 269 Rest of Europe Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 270 Rest of Europe Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 271 Rest of Europe Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 272 Rest of Europe Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 273 Rest of Europe Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 274 Asia Pacific Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 275 Asia Pacific Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 276 Asia Pacific Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 277 Asia Pacific Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 278 Asia Pacific Large Enterprises Market by Country, 2020 - 2023, USD Million
  • TABLE 279 Asia Pacific Large Enterprises Market by Country, 2024 - 2031, USD Million
  • TABLE 280 Asia Pacific SMEs Market by Country, 2020 - 2023, USD Million
  • TABLE 281 Asia Pacific SMEs Market by Country, 2024 - 2031, USD Million
  • TABLE 282 Asia Pacific Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 283 Asia Pacific Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 284 Asia Pacific Solution Market by Country, 2020 - 2023, USD Million
  • TABLE 285 Asia Pacific Solution Market by Country, 2024 - 2031, USD Million
  • TABLE 286 Asia Pacific Services Market by Country, 2020 - 2023, USD Million
  • TABLE 287 Asia Pacific Services Market by Country, 2024 - 2031, USD Million
  • TABLE 288 Asia Pacific Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 289 Asia Pacific Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 290 Asia Pacific Cloud Market by Country, 2020 - 2023, USD Million
  • TABLE 291 Asia Pacific Cloud Market by Country, 2024 - 2031, USD Million
  • TABLE 292 Asia Pacific On-premise Market by Country, 2020 - 2023, USD Million
  • TABLE 293 Asia Pacific On-premise Market by Country, 2024 - 2031, USD Million
  • TABLE 294 Asia Pacific Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 295 Asia Pacific Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 296 Asia Pacific Customer Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 297 Asia Pacific Customer Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 298 Asia Pacific IT Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 299 Asia Pacific IT Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 300 Asia Pacific Field Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 301 Asia Pacific Field Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 302 Asia Pacific Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 303 Asia Pacific Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 304 Asia Pacific BFSI Market by Country, 2020 - 2023, USD Million
  • TABLE 305 Asia Pacific BFSI Market by Country, 2024 - 2031, USD Million
  • TABLE 306 Asia Pacific IT & Telecom Market by Country, 2020 - 2023, USD Million
  • TABLE 307 Asia Pacific IT & Telecom Market by Country, 2024 - 2031, USD Million
  • TABLE 308 Asia Pacific Retail Market by Country, 2020 - 2023, USD Million
  • TABLE 309 Asia Pacific Retail Market by Country, 2024 - 2031, USD Million
  • TABLE 310 Asia Pacific Healthcare Market by Country, 2020 - 2023, USD Million
  • TABLE 311 Asia Pacific Healthcare Market by Country, 2024 - 2031, USD Million
  • TABLE 312 Asia Pacific Manufacturing Market by Country, 2020 - 2023, USD Million
  • TABLE 313 Asia Pacific Manufacturing Market by Country, 2024 - 2031, USD Million
  • TABLE 314 Asia Pacific Government Market by Country, 2020 - 2023, USD Million
  • TABLE 315 Asia Pacific Government Market by Country, 2024 - 2031, USD Million
  • TABLE 316 Asia Pacific Other End Uses Market by Country, 2020 - 2023, USD Million
  • TABLE 317 Asia Pacific Other End Uses Market by Country, 2024 - 2031, USD Million
  • TABLE 318 Asia Pacific Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 319 Asia Pacific Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 320 China Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 321 China Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 322 China Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 323 China Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 324 China Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 325 China Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 326 China Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 327 China Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 328 China Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 329 China Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 330 China Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 331 China Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 332 Japan Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 333 Japan Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 334 Japan Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 335 Japan Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 336 Japan Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 337 Japan Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 338 Japan Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 339 Japan Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 340 Japan Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 341 Japan Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 342 Japan Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 343 Japan Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 344 India Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 345 India Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 346 India Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 347 India Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 348 India Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 349 India Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 350 India Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 351 India Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 352 India Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 353 India Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 354 India Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 355 India Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 356 South Korea Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 357 South Korea Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 358 South Korea Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 359 South Korea Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 360 South Korea Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 361 South Korea Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 362 South Korea Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 363 South Korea Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 364 South Korea Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 365 South Korea Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 366 South Korea Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 367 South Korea Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 368 Australia Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 369 Australia Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 370 Australia Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 371 Australia Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 372 Australia Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 373 Australia Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 374 Australia Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 375 Australia Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 376 Australia Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 377 Australia Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 378 Australia Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 379 Australia Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 380 Malaysia Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 381 Malaysia Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 382 Malaysia Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 383 Malaysia Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 384 Malaysia Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 385 Malaysia Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 386 Malaysia Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 387 Malaysia Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 388 Malaysia Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 389 Malaysia Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 390 Malaysia Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 391 Malaysia Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 392 Rest of Asia Pacific Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 393 Rest of Asia Pacific Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 394 Rest of Asia Pacific Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 395 Rest of Asia Pacific Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 396 Rest of Asia Pacific Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 397 Rest of Asia Pacific Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 398 Rest of Asia Pacific Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 399 Rest of Asia Pacific Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 400 Rest of Asia Pacific Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 401 Rest of Asia Pacific Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 402 Rest of Asia Pacific Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 403 Rest of Asia Pacific Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 404 LAMEA Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 405 LAMEA Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 406 LAMEA Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 407 LAMEA Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 408 LAMEA Large Enterprises Market by Country, 2020 - 2023, USD Million
  • TABLE 409 LAMEA Large Enterprises Market by Country, 2024 - 2031, USD Million
  • TABLE 410 LAMEA SMEs Market by Country, 2020 - 2023, USD Million
  • TABLE 411 LAMEA SMEs Market by Country, 2024 - 2031, USD Million
  • TABLE 412 LAMEA Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 413 LAMEA Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 414 LAMEA Solution Market by Country, 2020 - 2023, USD Million
  • TABLE 415 LAMEA Solution Market by Country, 2024 - 2031, USD Million
  • TABLE 416 LAMEA Services Market by Country, 2020 - 2023, USD Million
  • TABLE 417 LAMEA Services Market by Country, 2024 - 2031, USD Million
  • TABLE 418 LAMEA Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 419 LAMEA Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 420 LAMEA Cloud Market by Country, 2020 - 2023, USD Million
  • TABLE 421 LAMEA Cloud Market by Country, 2024 - 2031, USD Million
  • TABLE 422 LAMEA On-premise Market by Country, 2020 - 2023, USD Million
  • TABLE 423 LAMEA On-premise Market by Country, 2024 - 2031, USD Million
  • TABLE 424 LAMEA Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 425 LAMEA Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 426 LAMEA Customer Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 427 LAMEA Customer Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 428 LAMEA IT Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 429 LAMEA IT Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 430 LAMEA Field Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 431 LAMEA Field Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 432 LAMEA Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 433 LAMEA Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 434 LAMEA BFSI Market by Country, 2020 - 2023, USD Million
  • TABLE 435 LAMEA BFSI Market by Country, 2024 - 2031, USD Million
  • TABLE 436 LAMEA IT & Telecom Market by Country, 2020 - 2023, USD Million
  • TABLE 437 LAMEA IT & Telecom Market by Country, 2024 - 2031, USD Million
  • TABLE 438 LAMEA Retail Market by Country, 2020 - 2023, USD Million
  • TABLE 439 LAMEA Retail Market by Country, 2024 - 2031, USD Million
  • TABLE 440 LAMEA Healthcare Market by Country, 2020 - 2023, USD Million
  • TABLE 441 LAMEA Healthcare Market by Country, 2024 - 2031, USD Million
  • TABLE 442 LAMEA Manufacturing Market by Country, 2020 - 2023, USD Million
  • TABLE 443 LAMEA Manufacturing Market by Country, 2024 - 2031, USD Million
  • TABLE 444 LAMEA Government Market by Country, 2020 - 2023, USD Million
  • TABLE 445 LAMEA Government Market by Country, 2024 - 2031, USD Million
  • TABLE 446 LAMEA Other End Uses Market by Country, 2020 - 2023, USD Million
  • TABLE 447 LAMEA Other End Uses Market by Country, 2024 - 2031, USD Million
  • TABLE 448 LAMEA Service Analytics Market by Country, 2020 - 2023, USD Million
  • TABLE 449 LAMEA Service Analytics Market by Country, 2024 - 2031, USD Million
  • TABLE 450 Brazil Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 451 Brazil Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 452 Brazil Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 453 Brazil Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 454 Brazil Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 455 Brazil Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 456 Brazil Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 457 Brazil Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 458 Brazil Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 459 Brazil Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 460 Brazil Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 461 Brazil Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 462 Argentina Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 463 Argentina Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 464 Argentina Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 465 Argentina Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 466 Argentina Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 467 Argentina Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 468 Argentina Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 469 Argentina Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 470 Argentina Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 471 Argentina Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 472 Argentina Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 473 Argentina Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 474 UAE Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 475 UAE Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 476 UAE Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 477 UAE Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 478 UAE Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 479 UAE Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 480 UAE Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 481 UAE Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 482 UAE Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 483 UAE Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 484 UAE Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 485 UAE Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 486 Saudi Arabia Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 487 Saudi Arabia Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 488 Saudi Arabia Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 489 Saudi Arabia Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 490 Saudi Arabia Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 491 Saudi Arabia Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 492 Saudi Arabia Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 493 Saudi Arabia Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 494 Saudi Arabia Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 495 Saudi Arabia Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 496 Saudi Arabia Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 497 Saudi Arabia Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 498 South Africa Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 499 South Africa Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 500 South Africa Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 501 South Africa Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 502 South Africa Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 503 South Africa Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 504 South Africa Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 505 South Africa Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 506 South Africa Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 507 South Africa Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 508 South Africa Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 509 South Africa Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 510 Nigeria Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 511 Nigeria Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 512 Nigeria Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 513 Nigeria Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 514 Nigeria Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 515 Nigeria Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 516 Nigeria Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 517 Nigeria Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 518 Nigeria Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 519 Nigeria Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 520 Nigeria Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 521 Nigeria Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 522 Rest of LAMEA Service Analytics Market, 2020 - 2023, USD Million
  • TABLE 523 Rest of LAMEA Service Analytics Market, 2024 - 2031, USD Million
  • TABLE 524 Rest of LAMEA Service Analytics Market by Enterprise Size, 2020 - 2023, USD Million
  • TABLE 525 Rest of LAMEA Service Analytics Market by Enterprise Size, 2024 - 2031, USD Million
  • TABLE 526 Rest of LAMEA Service Analytics Market by Component, 2020 - 2023, USD Million
  • TABLE 527 Rest of LAMEA Service Analytics Market by Component, 2024 - 2031, USD Million
  • TABLE 528 Rest of LAMEA Service Analytics Market by Deployment, 2020 - 2023, USD Million
  • TABLE 529 Rest of LAMEA Service Analytics Market by Deployment, 2024 - 2031, USD Million
  • TABLE 530 Rest of LAMEA Service Analytics Market by Application, 2020 - 2023, USD Million
  • TABLE 531 Rest of LAMEA Service Analytics Market by Application, 2024 - 2031, USD Million
  • TABLE 532 Rest of LAMEA Service Analytics Market by End Use, 2020 - 2023, USD Million
  • TABLE 533 Rest of LAMEA Service Analytics Market by End Use, 2024 - 2031, USD Million
  • TABLE 534 Key Information - Cloudera, Inc.
  • TABLE 535 Key Information - MicroStrategy, Inc.
  • TABLE 536 Key Information - Microsoft Corporation
  • TABLE 537 Key Information - Oracle Corporation
  • TABLE 538 Key Information - Salesforce, Inc.
  • TABLE 539 Key Information - SAP SE
  • TABLE 540 Key Information - ServiceNow, Inc.
  • TABLE 541 Key Information - SAS Institute, Inc.
  • TABLE 542 Key Information - Domo, Inc
  • TABLE 543 Key Information - Google LLC
目次

The Global Service Analytics Market size is expected to reach $2.0 billion by 2031, rising at a market growth of 14.7% CAGR during the forecast period.

Service analytics are indispensable for optimizing operations and guaranteeing the efficient delivery of services in the BFSI sector due to the intricate nature of managing vast quantities of financial and customer data. Financial institutions leverage advanced analytics to improve decision-making, personalize customer experiences, and streamline fraud detection and claims management processes. Hence, the BFSI segment recorded 24% revenue share in the market in 2023. The segment's expansion can be attributed to its growing dependence on service analytics to improve customer service, mitigate risks, and guarantee regulatory compliance.

The major strategies followed by the market participants are Partnership as the key developmental strategy to keep pace with the changing demands of end users. For instance, In March, 2022, Cloudera, Inc. announced a global partnership with Kyndryl to accelerate customer data transformation projects across hybrid cloud environments. Additionally, In September, 2024, Oracle Corporation and Amazon Web Services (AWS) have unveiled Oracle Database AWS, a new offering that integrates Oracle's Autonomous Database and Exadata Database Service within AWS. This strategic partnership aims to streamline cloud migration, simplify database management, and deliver a unified experience, thereby enhancing agility, security, and performance for enterprise workloads.

Based on the Analysis presented in the KBV Cardinal matrix; Microsoft Corporation and Google LLC are the forerunners in the Service Analytics Market. In August, 2024, Microsoft Corporation entered into a partnership with Palantir Technologies to integrate Microsoft's Azure OpenAI Service with Palantir's AI Platforms, aiming to enhance analytics and AI services for the U.S. Defense and Intelligence Community in classified environments. Companies such as Cloudera, Inc. and Oracle Corporation are some of the key innovators in Service Analytics Market.

Market Growth Factors

It is becoming increasingly necessary for businesses to utilize the vast amounts of data they accumulate from a variety of sources, including operational metrics and consumer interactions, in order to make strategic decisions. Increasing pressure on companies to enhance operational efficiency is one of the primary factors driving this transition. Through service analytics, organizations can identify inefficiencies and implement corrective measures by analyzing performance metrics, including resolution rates, average response times, and resource allocation. Hence, these factors will aid in the growth of the market.

The proliferation of connected devices and the Internet of Things (IoT) is revolutionizing industries by producing massive quantities of real-time data that can be leveraged to enhance operational efficiency and service delivery. IoT devices are embedded with sensors that capture and transmit data, enabling organizations to monitor equipment, systems, and environments in real-time. According to the World Bank, in 2022, more than 13 billion IoT devices were in use. The integration of service analytics will remain a critical component in optimizing service delivery and enhancing operational efficiency, as indicated by official reports that corroborate the exponential growth in IoT adoption and its tangible benefits in industries such as healthcare and manufacturing. Thus, these factors will propel the growth of the market.

Market Restraining Factors

As businesses become more dependent on analytics tools to process large volumes of operational and consumer data, they must guarantee adherence to rigorous data protection regulations. Frameworks such as the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the U.S. set strict standards for collecting, storing, and processing personal data. Failure to comply may incur severe penalties, which can tarnish a company's reputation and finances. Hence, these privacy and security concerns are key factors that slow down the overall growth of the service analytics market.

Component Outlook

Based on component, the market is bifurcated into solution and services. The services segment procured 42% revenue share in the market in 2023. This segment includes consulting, implementation, and support services, which are essential for helping organizations effectively deploy and integrate service analytics tools. As businesses seek to maximize the value of their analytics investments, there has been a rising demand for expert services that provide tailored solutions, training, and ongoing support.

Application Outlook

On the basis of application, the market is classified into field service analytics, customer service analytics, and IT service analytics. The IT service analytics segment recorded 35% revenue share in the market in 2023. IT service analytics is utilized to monitor system efficiency, manage helpdesk operations, and discover errors before they become big problems. This is done in response to the growing reliance that enterprises are placing on cloud-based solutions and digital technology. IT teams use these analytics tools to enhance service efficiency, reduce downtime, and improve overall IT service quality.

Deployment Outlook

By deployment, the market is divided into on-premise and cloud. The cloud segment witnessed 65% revenue share in the service analytics market in 2023. Businesses across various industries increasingly migrate to cloud-based service analytics platforms because they offer real-time insights, remote accessibility, and seamless integration with other cloud-based tools. The rise in remote work and the need for organizations to adapt quickly to changing business environments have further accelerated the adoption of cloud-based service analytics.

Enterprise Size Outlook

Based on enterprise size, the market is segmented into SMEs and large enterprises. The large enterprises segment procured 64% revenue share in the market in 2023. With their vast customer bases and complex service operations, large enterprises require advanced analytics solutions to manage customer interactions, streamline service processes, and optimize field and IT services. These companies often have the financial and technological resources to invest in sophisticated analytics tools that provide deep insights into their operations.

End Use Outlook

On the basis of end use, the market is divided into BFSI, retail, government, IT & telecom, healthcare, manufacturing, and others. The retail segment garnered 17% revenue share in the market in 2023. Retailers use service analytics to analyze consumer behavior across multiple channels, track product performance, and refine marketing strategies. With the increasing prevalence of omnichannel shopping and e-commerce, service analytics is essential for retailers to satisfy customer expectations, optimize operations, and drive sales growth.

Regional Outlook

Region-wise, the market is analyzed across North America, Europe, Asia Pacific, and LAMEA. The North America segment procured 37% revenue share in the market in 2023. This region's dominance can be attributed to several factors, including the high concentration of technology-driven industries, strong investment in AI and analytics tools, and a large base of enterprises adopting data-driven service models.

Recent Strategies Deployed in the Market

  • Sep-2024: Domo, Inc. came into partnership with Hakkoda to leverage AI and analytics capabilities in conjunction with Snowflake's Data Cloud. This collaboration is designed to streamline data management, enhance decision-making, and optimize analytics and visualization, delivering actionable insights and improved data utilization.
  • Jun-2024: Cloudera has launched AI-driven assistants for SQL, BI, and ML, designed to accelerate data analysis, streamline AI application development, and simplify machine learning processes. These innovative tools enable enterprises to derive insights more efficiently, expanding AI capabilities for wider business applications and user accessibility.
  • Apr-2024: Salesforce, Inc. has entered an expanded partnership with IQVIA. This collaboration integrates Salesforce's Life Sciences Cloud with IQVIA's OCE platform, aiming to deliver a comprehensive, AI-powered engagement solution for the life sciences sector. The partnership is set to transform healthcare interactions and analytics.
  • Feb-2024: SAS Institute Inc. came into partnership with Carahsoft Technology Corp. to expand access to its AI and analytics solutions within the public sector. Under this agreement, Carahsoft will facilitate the distribution of SAS(R) Viya(R) and other advanced tools, enhancing government agencies' ability to make data-driven decisions and improve operational efficiency.
  • Nov-2023: Salesforce, Inc. has entered an expanded strategic partnership with Amazon Web Services (AWS). This collaboration aims to enhance data management and AI capabilities by integrating Salesforce's Data Cloud with AWS technologies, offering Salesforce products on AWS Marketplace, and improving customer experiences through AI-driven insights and secure data management.

List of Key Companies Profiled

  • Cloudera, Inc.
  • MicroStrategy, Inc.
  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce, Inc.
  • SAP SE
  • ServiceNow, Inc.
  • SAS Institute Inc.
  • Domo, Inc.
  • Google LLC

Global Service Analytics Market Report Segmentation

By Enterprise Size

  • Large Enterprises
  • SMEs

By Component

  • Solution
  • Services

By Deployment

  • Cloud
  • On-premise

By Application

  • Customer Service Analytics
  • IT Service Analytics
  • Field Service Analytics

By End Use

  • BFSI
  • IT & Telecom
  • Retail
  • Healthcare
  • Manufacturing
  • Government
  • Other End Uses

By Geography

  • North America
    • US
    • Canada
    • Mexico
    • Rest of North America
  • Europe
    • Germany
    • UK
    • France
    • Russia
    • Spain
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Malaysia
    • Rest of Asia Pacific
  • LAMEA
    • Brazil
    • Argentina
    • UAE
    • Saudi Arabia
    • South Africa
    • Nigeria
    • Rest of LAMEA

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Global Service Analytics Market, by Enterprise Size
    • 1.4.2 Global Service Analytics Market, by Component
    • 1.4.3 Global Service Analytics Market, by Deployment
    • 1.4.4 Global Service Analytics Market, by Application
    • 1.4.5 Global Service Analytics Market, by End Use
    • 1.4.6 Global Service Analytics Market, by Geography
  • 1.5 Methodology for the research

Chapter 2. Market at a Glance

  • 2.1 Key Highlights

Chapter 3. Market Overview

  • 3.1 Introduction
    • 3.1.1 Overview
      • 3.1.1.1 Market Composition and Scenario
  • 3.2 Key Factors Impacting the Market
    • 3.2.1 Market Drivers
    • 3.2.2 Market Restraints
    • 3.2.3 Market Opportunities
    • 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

  • 4.1 KBV Cardinal Matrix
  • 4.2 Recent Industry Wide Strategic Developments
    • 4.2.1 Partnerships, Collaborations and Agreements
    • 4.2.2 Product Launches and Product Expansions
    • 4.2.3 Acquisition and Mergers
  • 4.3 Market Share Analysis, 2023
  • 4.4 Top Winning Strategies
    • 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
    • 4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2020, Jun - 2024, Sep) Leading Players
  • 4.5 Porter Five Forces Analysis

Chapter 5. Global Service Analytics Market by Enterprise Size

  • 5.1 Global Large Enterprises Market by Region
  • 5.2 Global SMEs Market by Region

Chapter 6. Global Service Analytics Market by Component

  • 6.1 Global Solution Market by Region
  • 6.2 Global Services Market by Region

Chapter 7. Global Service Analytics Market by Deployment

  • 7.1 Global Cloud Market by Region
  • 7.2 Global On-premise Market by Region

Chapter 8. Global Service Analytics Market by Application

  • 8.1 Global Customer Service Analytics Market by Region
  • 8.2 Global IT Service Analytics Market by Region
  • 8.3 Global Field Service Analytics Market by Region

Chapter 9. Global Service Analytics Market by End Use

  • 9.1 Global BFSI Market by Region
  • 9.2 Global IT & Telecom Market by Region
  • 9.3 Global Retail Market by Region
  • 9.4 Global Healthcare Market by Region
  • 9.5 Global Manufacturing Market by Region
  • 9.6 Global Government Market by Region
  • 9.7 Global Other End Uses Market by Region

Chapter 10. Global Service Analytics Market by Region

  • 10.1 North America Service Analytics Market
    • 10.1.1 North America Service Analytics Market by Enterprise Size
      • 10.1.1.1 North America Large Enterprises Market by Region
      • 10.1.1.2 North America SMEs Market by Region
    • 10.1.2 North America Service Analytics Market by Component
      • 10.1.2.1 North America Solution Market by Country
      • 10.1.2.2 North America Services Market by Country
    • 10.1.3 North America Service Analytics Market by Deployment
      • 10.1.3.1 North America Cloud Market by Country
      • 10.1.3.2 North America On-premise Market by Country
    • 10.1.4 North America Service Analytics Market by Application
      • 10.1.4.1 North America Customer Service Analytics Market by Country
      • 10.1.4.2 North America IT Service Analytics Market by Country
      • 10.1.4.3 North America Field Service Analytics Market by Country
    • 10.1.5 North America Service Analytics Market by End Use
      • 10.1.5.1 North America BFSI Market by Country
      • 10.1.5.2 North America IT & Telecom Market by Country
      • 10.1.5.3 North America Retail Market by Country
      • 10.1.5.4 North America Healthcare Market by Country
      • 10.1.5.5 North America Manufacturing Market by Country
      • 10.1.5.6 North America Government Market by Country
      • 10.1.5.7 North America Other End Uses Market by Country
    • 10.1.6 North America Service Analytics Market by Country
      • 10.1.6.1 US Service Analytics Market
        • 10.1.6.1.1 US Service Analytics Market by Enterprise Size
        • 10.1.6.1.2 US Service Analytics Market by Component
        • 10.1.6.1.3 US Service Analytics Market by Deployment
        • 10.1.6.1.4 US Service Analytics Market by Application
        • 10.1.6.1.5 US Service Analytics Market by End Use
      • 10.1.6.2 Canada Service Analytics Market
        • 10.1.6.2.1 Canada Service Analytics Market by Enterprise Size
        • 10.1.6.2.2 Canada Service Analytics Market by Component
        • 10.1.6.2.3 Canada Service Analytics Market by Deployment
        • 10.1.6.2.4 Canada Service Analytics Market by Application
        • 10.1.6.2.5 Canada Service Analytics Market by End Use
      • 10.1.6.3 Mexico Service Analytics Market
        • 10.1.6.3.1 Mexico Service Analytics Market by Enterprise Size
        • 10.1.6.3.2 Mexico Service Analytics Market by Component
        • 10.1.6.3.3 Mexico Service Analytics Market by Deployment
        • 10.1.6.3.4 Mexico Service Analytics Market by Application
        • 10.1.6.3.5 Mexico Service Analytics Market by End Use
      • 10.1.6.4 Rest of North America Service Analytics Market
        • 10.1.6.4.1 Rest of North America Service Analytics Market by Enterprise Size
        • 10.1.6.4.2 Rest of North America Service Analytics Market by Component
        • 10.1.6.4.3 Rest of North America Service Analytics Market by Deployment
        • 10.1.6.4.4 Rest of North America Service Analytics Market by Application
        • 10.1.6.4.5 Rest of North America Service Analytics Market by End Use
  • 10.2 Europe Service Analytics Market
    • 10.2.1 Europe Service Analytics Market by Enterprise Size
      • 10.2.1.1 Europe Large Enterprises Market by Country
      • 10.2.1.2 Europe SMEs Market by Country
    • 10.2.2 Europe Service Analytics Market by Component
      • 10.2.2.1 Europe Solution Market by Country
      • 10.2.2.2 Europe Services Market by Country
    • 10.2.3 Europe Service Analytics Market by Deployment
      • 10.2.3.1 Europe Cloud Market by Country
      • 10.2.3.2 Europe On-premise Market by Country
    • 10.2.4 Europe Service Analytics Market by Application
      • 10.2.4.1 Europe Customer Service Analytics Market by Country
      • 10.2.4.2 Europe IT Service Analytics Market by Country
      • 10.2.4.3 Europe Field Service Analytics Market by Country
    • 10.2.5 Europe Service Analytics Market by End Use
      • 10.2.5.1 Europe BFSI Market by Country
      • 10.2.5.2 Europe IT & Telecom Market by Country
      • 10.2.5.3 Europe Retail Market by Country
      • 10.2.5.4 Europe Healthcare Market by Country
      • 10.2.5.5 Europe Manufacturing Market by Country
      • 10.2.5.6 Europe Government Market by Country
      • 10.2.5.7 Europe Other End Uses Market by Country
    • 10.2.6 Europe Service Analytics Market by Country
      • 10.2.6.1 Germany Service Analytics Market
        • 10.2.6.1.1 Germany Service Analytics Market by Enterprise Size
        • 10.2.6.1.2 Germany Service Analytics Market by Component
        • 10.2.6.1.3 Germany Service Analytics Market by Deployment
        • 10.2.6.1.4 Germany Service Analytics Market by Application
        • 10.2.6.1.5 Germany Service Analytics Market by End Use
      • 10.2.6.2 UK Service Analytics Market
        • 10.2.6.2.1 UK Service Analytics Market by Enterprise Size
        • 10.2.6.2.2 UK Service Analytics Market by Component
        • 10.2.6.2.3 UK Service Analytics Market by Deployment
        • 10.2.6.2.4 UK Service Analytics Market by Application
        • 10.2.6.2.5 UK Service Analytics Market by End Use
      • 10.2.6.3 France Service Analytics Market
        • 10.2.6.3.1 France Service Analytics Market by Enterprise Size
        • 10.2.6.3.2 France Service Analytics Market by Component
        • 10.2.6.3.3 France Service Analytics Market by Deployment
        • 10.2.6.3.4 France Service Analytics Market by Application
        • 10.2.6.3.5 France Service Analytics Market by End Use
      • 10.2.6.4 Russia Service Analytics Market
        • 10.2.6.4.1 Russia Service Analytics Market by Enterprise Size
        • 10.2.6.4.2 Russia Service Analytics Market by Component
        • 10.2.6.4.3 Russia Service Analytics Market by Deployment
        • 10.2.6.4.4 Russia Service Analytics Market by Application
        • 10.2.6.4.5 Russia Service Analytics Market by End Use
      • 10.2.6.5 Spain Service Analytics Market
        • 10.2.6.5.1 Spain Service Analytics Market by Enterprise Size
        • 10.2.6.5.2 Spain Service Analytics Market by Component
        • 10.2.6.5.3 Spain Service Analytics Market by Deployment
        • 10.2.6.5.4 Spain Service Analytics Market by Application
        • 10.2.6.5.5 Spain Service Analytics Market by End Use
      • 10.2.6.6 Italy Service Analytics Market
        • 10.2.6.6.1 Italy Service Analytics Market by Enterprise Size
        • 10.2.6.6.2 Italy Service Analytics Market by Component
        • 10.2.6.6.3 Italy Service Analytics Market by Deployment
        • 10.2.6.6.4 Italy Service Analytics Market by Application
        • 10.2.6.6.5 Italy Service Analytics Market by End Use
      • 10.2.6.7 Rest of Europe Service Analytics Market
        • 10.2.6.7.1 Rest of Europe Service Analytics Market by Enterprise Size
        • 10.2.6.7.2 Rest of Europe Service Analytics Market by Component
        • 10.2.6.7.3 Rest of Europe Service Analytics Market by Deployment
        • 10.2.6.7.4 Rest of Europe Service Analytics Market by Application
        • 10.2.6.7.5 Rest of Europe Service Analytics Market by End Use
  • 10.3 Asia Pacific Service Analytics Market
    • 10.3.1 Asia Pacific Service Analytics Market by Enterprise Size
      • 10.3.1.1 Asia Pacific Large Enterprises Market by Country
      • 10.3.1.2 Asia Pacific SMEs Market by Country
    • 10.3.2 Asia Pacific Service Analytics Market by Component
      • 10.3.2.1 Asia Pacific Solution Market by Country
      • 10.3.2.2 Asia Pacific Services Market by Country
    • 10.3.3 Asia Pacific Service Analytics Market by Deployment
      • 10.3.3.1 Asia Pacific Cloud Market by Country
      • 10.3.3.2 Asia Pacific On-premise Market by Country
    • 10.3.4 Asia Pacific Service Analytics Market by Application
      • 10.3.4.1 Asia Pacific Customer Service Analytics Market by Country
      • 10.3.4.2 Asia Pacific IT Service Analytics Market by Country
      • 10.3.4.3 Asia Pacific Field Service Analytics Market by Country
    • 10.3.5 Asia Pacific Service Analytics Market by End Use
      • 10.3.5.1 Asia Pacific BFSI Market by Country
      • 10.3.5.2 Asia Pacific IT & Telecom Market by Country
      • 10.3.5.3 Asia Pacific Retail Market by Country
      • 10.3.5.4 Asia Pacific Healthcare Market by Country
      • 10.3.5.5 Asia Pacific Manufacturing Market by Country
      • 10.3.5.6 Asia Pacific Government Market by Country
      • 10.3.5.7 Asia Pacific Other End Uses Market by Country
    • 10.3.6 Asia Pacific Service Analytics Market by Country
      • 10.3.6.1 China Service Analytics Market
        • 10.3.6.1.1 China Service Analytics Market by Enterprise Size
        • 10.3.6.1.2 China Service Analytics Market by Component
        • 10.3.6.1.3 China Service Analytics Market by Deployment
        • 10.3.6.1.4 China Service Analytics Market by Application
        • 10.3.6.1.5 China Service Analytics Market by End Use
      • 10.3.6.2 Japan Service Analytics Market
        • 10.3.6.2.1 Japan Service Analytics Market by Enterprise Size
        • 10.3.6.2.2 Japan Service Analytics Market by Component
        • 10.3.6.2.3 Japan Service Analytics Market by Deployment
        • 10.3.6.2.4 Japan Service Analytics Market by Application
        • 10.3.6.2.5 Japan Service Analytics Market by End Use
      • 10.3.6.3 India Service Analytics Market
        • 10.3.6.3.1 India Service Analytics Market by Enterprise Size
        • 10.3.6.3.2 India Service Analytics Market by Component
        • 10.3.6.3.3 India Service Analytics Market by Deployment
        • 10.3.6.3.4 India Service Analytics Market by Application
        • 10.3.6.3.5 India Service Analytics Market by End Use
      • 10.3.6.4 South Korea Service Analytics Market
        • 10.3.6.4.1 South Korea Service Analytics Market by Enterprise Size
        • 10.3.6.4.2 South Korea Service Analytics Market by Component
        • 10.3.6.4.3 South Korea Service Analytics Market by Deployment
        • 10.3.6.4.4 South Korea Service Analytics Market by Application
        • 10.3.6.4.5 South Korea Service Analytics Market by End Use
      • 10.3.6.5 Australia Service Analytics Market
        • 10.3.6.5.1 Australia Service Analytics Market by Enterprise Size
        • 10.3.6.5.2 Australia Service Analytics Market by Component
        • 10.3.6.5.3 Australia Service Analytics Market by Deployment
        • 10.3.6.5.4 Australia Service Analytics Market by Application
        • 10.3.6.5.5 Australia Service Analytics Market by End Use
      • 10.3.6.6 Malaysia Service Analytics Market
        • 10.3.6.6.1 Malaysia Service Analytics Market by Enterprise Size
        • 10.3.6.6.2 Malaysia Service Analytics Market by Component
        • 10.3.6.6.3 Malaysia Service Analytics Market by Deployment
        • 10.3.6.6.4 Malaysia Service Analytics Market by Application
        • 10.3.6.6.5 Malaysia Service Analytics Market by End Use
      • 10.3.6.7 Rest of Asia Pacific Service Analytics Market
        • 10.3.6.7.1 Rest of Asia Pacific Service Analytics Market by Enterprise Size
        • 10.3.6.7.2 Rest of Asia Pacific Service Analytics Market by Component
        • 10.3.6.7.3 Rest of Asia Pacific Service Analytics Market by Deployment
        • 10.3.6.7.4 Rest of Asia Pacific Service Analytics Market by Application
        • 10.3.6.7.5 Rest of Asia Pacific Service Analytics Market by End Use
  • 10.4 LAMEA Service Analytics Market
    • 10.4.1 LAMEA Service Analytics Market by Enterprise Size
      • 10.4.1.1 LAMEA Large Enterprises Market by Country
      • 10.4.1.2 LAMEA SMEs Market by Country
    • 10.4.2 LAMEA Service Analytics Market by Component
      • 10.4.2.1 LAMEA Solution Market by Country
      • 10.4.2.2 LAMEA Services Market by Country
    • 10.4.3 LAMEA Service Analytics Market by Deployment
      • 10.4.3.1 LAMEA Cloud Market by Country
      • 10.4.3.2 LAMEA On-premise Market by Country
    • 10.4.4 LAMEA Service Analytics Market by Application
      • 10.4.4.1 LAMEA Customer Service Analytics Market by Country
      • 10.4.4.2 LAMEA IT Service Analytics Market by Country
      • 10.4.4.3 LAMEA Field Service Analytics Market by Country
    • 10.4.5 LAMEA Service Analytics Market by End Use
      • 10.4.5.1 LAMEA BFSI Market by Country
      • 10.4.5.2 LAMEA IT & Telecom Market by Country
      • 10.4.5.3 LAMEA Retail Market by Country
      • 10.4.5.4 LAMEA Healthcare Market by Country
      • 10.4.5.5 LAMEA Manufacturing Market by Country
      • 10.4.5.6 LAMEA Government Market by Country
      • 10.4.5.7 LAMEA Other End Uses Market by Country
    • 10.4.6 LAMEA Service Analytics Market by Country
      • 10.4.6.1 Brazil Service Analytics Market
        • 10.4.6.1.1 Brazil Service Analytics Market by Enterprise Size
        • 10.4.6.1.2 Brazil Service Analytics Market by Component
        • 10.4.6.1.3 Brazil Service Analytics Market by Deployment
        • 10.4.6.1.4 Brazil Service Analytics Market by Application
        • 10.4.6.1.5 Brazil Service Analytics Market by End Use
      • 10.4.6.2 Argentina Service Analytics Market
        • 10.4.6.2.1 Argentina Service Analytics Market by Enterprise Size
        • 10.4.6.2.2 Argentina Service Analytics Market by Component
        • 10.4.6.2.3 Argentina Service Analytics Market by Deployment
        • 10.4.6.2.4 Argentina Service Analytics Market by Application
        • 10.4.6.2.5 Argentina Service Analytics Market by End Use
      • 10.4.6.3 UAE Service Analytics Market
        • 10.4.6.3.1 UAE Service Analytics Market by Enterprise Size
        • 10.4.6.3.2 UAE Service Analytics Market by Component
        • 10.4.6.3.3 UAE Service Analytics Market by Deployment
        • 10.4.6.3.4 UAE Service Analytics Market by Application
        • 10.4.6.3.5 UAE Service Analytics Market by End Use
      • 10.4.6.4 Saudi Arabia Service Analytics Market
        • 10.4.6.4.1 Saudi Arabia Service Analytics Market by Enterprise Size
        • 10.4.6.4.2 Saudi Arabia Service Analytics Market by Component
        • 10.4.6.4.3 Saudi Arabia Service Analytics Market by Deployment
        • 10.4.6.4.4 Saudi Arabia Service Analytics Market by Application
        • 10.4.6.4.5 Saudi Arabia Service Analytics Market by End Use
      • 10.4.6.5 South Africa Service Analytics Market
        • 10.4.6.5.1 South Africa Service Analytics Market by Enterprise Size
        • 10.4.6.5.2 South Africa Service Analytics Market by Component
        • 10.4.6.5.3 South Africa Service Analytics Market by Deployment
        • 10.4.6.5.4 South Africa Service Analytics Market by Application
        • 10.4.6.5.5 South Africa Service Analytics Market by End Use
      • 10.4.6.6 Nigeria Service Analytics Market
        • 10.4.6.6.1 Nigeria Service Analytics Market by Enterprise Size
        • 10.4.6.6.2 Nigeria Service Analytics Market by Component
        • 10.4.6.6.3 Nigeria Service Analytics Market by Deployment
        • 10.4.6.6.4 Nigeria Service Analytics Market by Application
        • 10.4.6.6.5 Nigeria Service Analytics Market by End Use
      • 10.4.6.7 Rest of LAMEA Service Analytics Market
        • 10.4.6.7.1 Rest of LAMEA Service Analytics Market by Enterprise Size
        • 10.4.6.7.2 Rest of LAMEA Service Analytics Market by Component
        • 10.4.6.7.3 Rest of LAMEA Service Analytics Market by Deployment
        • 10.4.6.7.4 Rest of LAMEA Service Analytics Market by Application
        • 10.4.6.7.5 Rest of LAMEA Service Analytics Market by End Use

Chapter 11. Company Profiles

  • 11.1 Cloudera, Inc.
    • 11.1.1 Company Overview
    • 11.1.2 Recent strategies and developments:
      • 11.1.2.1 Partnerships, Collaborations, and Agreements:
      • 11.1.2.2 Product Launches and Product Expansions:
      • 11.1.2.3 Acquisition and Mergers:
    • 11.1.3 SWOT Analysis
  • 11.2 MicroStrategy, Inc.
    • 11.2.1 Company Overview
    • 11.2.2 Financial Analysis
    • 11.2.3 Regional Analysis
    • 11.2.4 Research & Development Expenses
    • 11.2.5 Recent strategies and developments:
      • 11.2.5.1 Partnerships, Collaborations, and Agreements:
      • 11.2.5.2 Product Launches and Product Expansions:
    • 11.2.6 SWOT Analysis
  • 11.3 Microsoft Corporation
    • 11.3.1 Company Overview
    • 11.3.2 Financial Analysis
    • 11.3.3 Segmental and Regional Analysis
    • 11.3.4 Research & Development Expenses
    • 11.3.5 Recent strategies and developments:
      • 11.3.5.1 Partnerships, Collaborations, and Agreements:
      • 11.3.5.2 Acquisition and Mergers:
    • 11.3.6 SWOT Analysis
  • 11.4 Oracle Corporation
    • 11.4.1 Company Overview
    • 11.4.2 Financial Analysis
    • 11.4.3 Segmental and Regional Analysis
    • 11.4.4 Research & Development Expense
    • 11.4.5 Recent strategies and developments:
      • 11.4.5.1 Partnerships, Collaborations, and Agreements:
      • 11.4.5.2 Product Launches and Product Expansions:
    • 11.4.6 SWOT Analysis
  • 11.5 Salesforce, Inc.
    • 11.5.1 Company Overview
    • 11.5.2 Financial Analysis
    • 11.5.3 Regional Analysis
    • 11.5.4 Research & Development Expenses
    • 11.5.5 Recent strategies and developments:
      • 11.5.5.1 Partnerships, Collaborations, and Agreements:
    • 11.5.6 SWOT Analysis
  • 11.6 SAP SE
    • 11.6.1 Company Overview
    • 11.6.2 Financial Analysis
    • 11.6.3 Regional Analysis
    • 11.6.4 Research & Development Expense
    • 11.6.5 Recent strategies and developments:
      • 11.6.5.1 Partnerships, Collaborations, and Agreements:
      • 11.6.5.2 Acquisition and Mergers:
    • 11.6.6 SWOT Analysis
  • 11.7 ServiceNow, Inc.
    • 11.7.1 Company Overview
    • 11.7.2 Financial Analysis
    • 11.7.3 Regional Analysis
    • 11.7.4 Research & Development Expenses
    • 11.7.5 Recent strategies and developments:
      • 11.7.5.1 Acquisition and Mergers:
  • 11.8 SAS Institute, Inc.
    • 11.8.1 Company Overview
    • 11.8.2 Recent strategies and developments:
      • 11.8.2.1 Partnerships, Collaborations, and Agreements:
    • 11.8.3 SWOT Analysis
  • 11.9 Domo, Inc
    • 11.9.1 Company Overview
    • 11.9.2 Financial Analysis
    • 11.9.3 Regional Analysis
    • 11.9.4 Research & Development Expenses
    • 11.9.5 Recent strategies and developments:
      • 11.9.5.1 Partnerships, Collaborations, and Agreements:
    • 11.9.6 SWOT Analysis
  • 11.10. Google LLC (Alphabet Inc.)
    • 11.10.1 Company Overview
    • 11.10.2 Financial Analysis
    • 11.10.3 Segmental and Regional Analysis
    • 11.10.4 Research & Development Expense
    • 11.10.5 Recent strategies and developments:
      • 11.10.5.1 Partnerships, Collaborations, and Agreements:
    • 11.10.6 SWOT Analysis

Chapter 12. Winning Imperatives of Service Analytics Market