ビジネスプロセスアウトソーシングの市場規模、シェア、動向分析レポート：サービスタイプ別、アウトソーシングタイプ別、デプロイメント別、最終用途別、地域別、セグメント別予測、2024年～2030年

ビジネスプロセスアウトソーシング市場の成長と動向：

Grand View Research Inc.の最新調査によると、世界のビジネスプロセスアウトソーシング市場規模は2030年までに5,252億3,000万米ドルに達し、2024年から2030年までのCAGRは9.6%で成長すると予測されています。

人材、BFSI、IT・通信業界におけるアウトソーシングサービスの需要増加や、コア・コンピタンスに集中しようとする組織の傾向の高まりといった要因が、ビジネスプロセスアウトソーシング（BPO）市場を牽引すると予測されています。さらに、パーソナライズされた消費者体験、スマートなセルフサービス、マルチチャネル・コミュニケーションに対する消費者需要の高まりなど、次世代サービスの進化は、予測期間中、市場にビジネスチャンスをもたらすと予想されます。

過去10年間、ビジネスプロセスアウトソーシング・サービスが提供するコスト削減や柔軟性の向上などのメリットにより、業界は著しい成長を遂げてきました。世界のサービス業界は、情報通信技術の進歩に伴い、ダイナミックな変化を目の当たりにしています。ビジネス・プロセスのアウトソーシングにより、企業は業務をニアショアやオフショアにシフトすることでコストを削減し、低コストでダイナミックな人材プールを活用してビジネス要件を満たすことができます。また、BPO分野ではクラウドベースのサービス、人工知能、ロボットによるプロセス自動化の採用が増加しており、今後数年間の市場成長が期待されています。オンライン・インタラクション、クロスチャネル・キャンペーン、オムニチャネル・コミュニケーションは、顧客エンゲージメント・プロセスの改善において極めて重要な役割を果たすと予想されます。

世界のビジネスプロセス・アウトソーシング市場は、いくつかの重要な要因によって力強い成長を続けています。特に自動化、人工知能、データ分析などの技術的進歩は、BPO業務に革命をもたらし、効率を高め、より洗練されたサービスを可能にしています。企業はコアコンピタンスに集中する一方で、非コア機能を専門のBPOプロバイダーにアウトソーシングする傾向が強まっており、アウトソーシングサービスの需要が高まっています。さらに、世界化と新規市場への事業拡大が、拡張性とコスト効率に優れたソリューションの必要性を高めており、市場の成長をさらに後押ししています。さらに、ギグ・エコノミーやデジタル・ファーストの顧客サービスの台頭といった新たな動向は、BPOの情勢を再構築し、業界における成長と革新の新たな機会を提供しています。

ビジネスプロセスアウトソーシング市場のレポートハイライト

• トレーニングおよび開発アウトソーシング分野は、予測期間中に約11%という最も高いCAGRを記録すると予想されます。アウトソーシングを利用することで、企業は社内の学習・開発チームの構築に投資することなく、専門知識やリソースを活用することができます。さらに、従業員のトレーニングには、企業の中核事業活動から時間とリソースを割く必要があります。T&Dをアウトソーシングすることで、社内のチームはコアコンピテンシーや戦略的イニシアティブに集中することができます。
• オンショア部門は、予測期間中に10.0%のCAGRを記録すると予想されます。オンショア・アウトソーシングは、知的財産の盗難、データ・セキュリティ侵害、政情不安など、オフショア・アウトソーシングの懸念事項に関連するリスクを最小限に抑えることができます。
• クラウド分野は、2024年から2030年にかけて11.2%のCAGRを記録すると予測されています。クラウドベースのBPOにより、企業はBPO業務を管理するために高価なハードウェア、ソフトウェア・ライセンス、ITインフラに投資する必要がなくなります。クラウドプロバイダーがこれらの側面を処理するため、大幅なコスト削減につながります。
• 小売分野は、2024年から2030年にかけて13.6%という最も高いCAGRを記録すると予想されています。膨大なデータセットとリアルタイムのデータ分析により、アウトソーシングは企業に消費者の期待をより深く理解させる。データ入力サービス・プロバイダーの支援により、企業は市場動向、売れ筋商品、返品追跡などに焦点を当て、情報に基づいた意思決定を行うことができます。
• アジア太平洋地域は、2024年から2030年までのCAGRが約11.0%と最も高くなると予想されています。同市場は、デジタル技術の進歩、eコマース・プラットフォームの増加、通信、BFSI、ヘルスケア、小売、旅行・ホスピタリティなどさまざまな業界における非中核サービスのアウトソーシング志向の高まりにより、大きな成長が見込まれています。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 ビジネスプロセスアウトソーシング市場の変数、動向、範囲

• 市場イントロダクション/系統展望
• 業界バリューチェーン分析
• 市場力学
  • 市場促進要因分析
  • 市場抑制要因分析
  • 市場機会分析
• ビジネスプロセスアウトソーシング市場分析ツール
  • ポーターの分析
  • PESTEL分析

第4章 ビジネスプロセスアウトソーシング市場：サービスタイプ別推定・動向分析

• セグメントダッシュボード
• ビジネスプロセスアウトソーシング市場：サービスタイプ別変動分析、2023年および2030年
• 財務会計
• 人材
• KPO
• 調達とサプライチェーン
• 顧客サービス
• セールス＆マーケティング
• ロジスティクス
• 研修・開発アウトソーシング
• その他

第5章 ビジネスプロセスアウトソーシング市場：アウトソーシングタイプ別推定・動向分析

• セグメントダッシュボード
• ビジネスプロセスアウトソーシング市場：アウトソーシングタイプ別変動分析、2023年および2030年
• 陸上
• オフショア
• ニアショア

第6章 ビジネスプロセスアウトソーシング市場：デプロイメント別推定・動向分析

• セグメントダッシュボード
• ビジネスプロセスアウトソーシング市場：デプロイメント別変動分析、2023年および2030年
• オンプレミス
• クラウド

第7章 ビジネスプロセスアウトソーシング市場：最終用途別推定・動向分析

• セグメントダッシュボード
• ビジネスプロセスアウトソーシング市場：最終用途別変動分析、2023年および2030年
• BFSI
• ヘルスケア
• 製造業
• ITおよび通信
• 教育
• 小売り
• 政府と防衛
• その他

第8章 ビジネスプロセスアウトソーシング市場：地域別推定・動向分析

• 地域別ビジネスプロセスアウトソーシング市場シェア、2023年および2030年
• 北米
  • 市場規模の推定と予測、2018年-2030年
  • サービスタイプ別、2018年-2030年
  • アウトソーシングタイプ別、2018年-2030年
  • デプロイメント別、2018年-2030年
  • 最終用途別、2018年-2030年
  • 米国
  • カナダ
  • メキシコ
• 欧州
  • 市場規模の推定と予測、2018年-2030年
  • サービスタイプ別、2018年-2030年
  • アウトソーシングタイプ別、2018年-2030年
  • デプロイメント別、2018年-2030年
  • 最終用途別、2018年-2030年
  • 英国
  • ドイツ
  • フランス
• アジア太平洋地域
  • 市場規模の推定と予測、2018年-2030年
  • サービスタイプ別、2018年-2030年
  • アウトソーシングタイプ別、2018年-2030年
  • デプロイメント別、2018年-2030年
  • 最終用途別、2018年-2030年
  • 中国
  • インド
  • 日本
  • オーストラリア
  • 韓国
  • シンガポール
  • マレーシア
• ラテンアメリカ
  • 市場規模の推定と予測、2018年-2030年
  • サービスタイプ別、2018年-2030年
  • アウトソーシングタイプ別、2018年-2030年
  • デプロイメント別、2018年-2030年
  • 最終用途別、2018年-2030年
  • ブラジル
• 中東・アフリカ
  • 市場規模の推定と予測、2018年-2030年
  • サービスタイプ別、2018年-2030年
  • アウトソーシングタイプ別、2018年-2030年
  • デプロイメント別、2018年-2030年
  • 最終用途別、2018年-2030年
  • アラブ首長国連邦
  • サウジアラビア
  • 南アフリカ

第9章 競合情勢

• 主要市場参入企業による最近の動向と影響分析
• 企業分類
• 企業の市場シェア分析
• 企業ヒートマップ分析
• 戦略マッピング
  • 拡大
  • 合併と買収
  • パートナーシップとコラボレーション
  • 新製品の発売
  • 研究開発
• 企業プロファイル
  • Accenture Plc
  • Amdocs
  • Capgemini
  • CBRE
  • Cognizant
  • Delta BPO Solutions
  • Go4Customer
  • HCL Technologies Limited
  • Infosys Limited
  • International Business Machines Corporation
  • NCR Corporation
  • SODEXO
  • Teleperformance
  • TTEC Holdings, Inc.,
  • Wipro Enterprises Private Limited

List of Tables

• Table 1 Global Business Process Outsourcing market 2018 - 2030 (USD Billion)
• Table 2 Global business process outsourcing market estimates and forecasts by region, 2018 - 2030 (USD Billion)
• Table 3 Global business process outsourcing market estimates and forecasts by service type, 2018 - 2030 (USD Billion)
• Table 4 Global business process outsourcing market estimates and forecasts by outsourcing type, 2018 - 2030 (USD Billion)
• Table 5 Global business process outsourcing market estimates and forecasts by deployment, 2018 - 2030 (USD Billion)
• Table 6 Global business process outsourcing market estimates and forecasts by end-use, 2018 - 2030 (USD Billion)
• Table 7 Service type market by region, 2018 - 2030 (USD Billion)
• Table 8 Finance & Accounting by region, 2018 - 2030 (USD Billion)
• Table 9 Human Resource by region, 2018 - 2030 (USD Billion)
• Table 10 KPO by region, 2018 - 2030 (USD Billion)
• Table 11 Procurement & Supply Chain by region, 2018 - 2030 (USD Billion)
• Table 12 Customer Services by region, 2018 - 2030 (USD Billion)
• Table 13 Sales & Marketing by region, 2018 - 2030 (USD Billion)
• Table 14 Logistics by region, 2018 - 2030 (USD Billion)
• Table 15 Training and Development Outsourcing by region, 2018 - 2030 (USD Billion)
• Table 16 Others by region, 2018 - 2030 (USD Billion)
• Table 17 Outsourcing type market by region, 2018 - 2030 (USD Billion)
• Table 18 Onshore market by region, 2018 - 2030 (USD Billion)
• Table 19 Offshore market by region, 2018 - 2030 (USD Billion)
• Table 20 Nearshore market by region, 2018 - 2030 (USD Billion)
• Table 21 Deployment market by region, 2018 - 2030 (USD Billion)
• Table 22 On premise market by region, 2018 - 2030 (USD Billion)
• Table 23 Cloud market by region, 2018 - 2030 (USD Billion)
• Table 24 End use market by region, 2018 - 2030 (USD Billion)
• Table 25 BFSI market by region, 2018 - 2030 (USD Billion)
• Table 26 Healthcare market by region, 2018 - 2030 (USD Billion)
• Table 27 Manufacturing market by region, 2018 - 2030 (USD Billion)
• Table 28 IT & Telecommunications market by region, 2018 - 2030 (USD Billion)
• Table 29 Retail market by region, 2018 - 2030 (USD Billion)
• Table 30 Government & defense market by region, 2018 - 2030 (USD Billion)
• Table 31 Others market by region, 2018 - 2030 (USD Billion)
• Table 32 North America business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 33 North America business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 34 North America business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 35 North America business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 36 U.S. business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 37 U.S. business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 38 U.S. business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 39 U.S. business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 40 Canada business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 41 Canada business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 42 Canada business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 43 Canada business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 44 Mexico business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 45 Mexico business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 46 Mexico business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 47 Mexico business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 48 Europe business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 49 Europe business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 50 Europe business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 51 Europe business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 52 UK business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 53 UK business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 54 UK business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 55 UK business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 56 Germany business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 57 Germany business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 58 Germany business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 59 Germany business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 60 France business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 61 France business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 62 France business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 63 France business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 64 Asia Pacific business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 65 Asia Pacific business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 66 Asia Pacific business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 67 Asia Pacific business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 68 China business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 69 China business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 70 China business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 71 China business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 72 India business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 73 India business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 74 India business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 75 India business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 76 Japan business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 77 Japan business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 78 Japan business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 79 Japan business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 80 Australia business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 81 Australia business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 82 Australia business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 83 Australia business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 84 South Korea business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 85 South Korea business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 86 South Korea business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 87 South Korea business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 88 Singapore business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 89 Singapore business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 90 Singapore business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 91 Singapore business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 92 Malaysia business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 93 Malaysia business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 94 Malaysia business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 95 Malaysia business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 96 Latin America business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 97 Latin America business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 98 Latin America business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 99 Latin America business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 100 Brazil business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 101 Brazil business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 102 Brazil business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 103 Brazil business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 104 MEA business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 105 MEA business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 106 MEA business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 107 MEA business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 108 UAE business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 109 UAE business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 110 UAE business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 111 UAE business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 112 KSA business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 113 KSA business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 114 KSA business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 115 KSA business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)
• Table 116 South Africa business process outsourcing market, by service type, 2018 - 2030 (Revenue, USD Billion)
• Table 117 South Africa business process outsourcing market, by outsourcing type, 2018 - 2030 (Revenue, USD Billion)
• Table 118 South Africa business process outsourcing market, by deployment, 2018 - 2030 (Revenue, USD Billion)
• Table 119 South Africa business process outsourcing market, by end-use, 2018 - 2030 (Revenue, USD Billion)

List of Figures

• Fig. 1 Business Process Outsourcing Market Segmentation
• Fig. 2 Market landscape
• Fig. 3 Information Procurement
• Fig. 4 Data Analysis Models
• Fig. 5 Market Formulation and Validation
• Fig. 6 Data Validating & Publishing
• Fig. 7 Market Snapshot
• Fig. 8 Segment Snapshot (1/2)
• Fig. 9 Segment Snapshot (2/2)
• Fig. 10 Competitive Landscape Snapshot
• Fig. 11 Business Process Outsourcing Market: Industry Value Chain Analysis
• Fig. 12 Business Process Outsourcing Market: Market Dynamics
• Fig. 13 Business Process Outsourcing Market: PORTER's Analysis
• Fig. 14 Business Process Outsourcing Market: PESTEL Analysis
• Fig. 15 Business Process Outsourcing Market Share by Service Type, 2023 & 2030 (USD Billion)
• Fig. 16 Business Process Outsourcing Market, by Service Type: Market Share, 2023 & 2030
• Fig. 17 Finance & Accounting Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 18 Human Resource Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 19 KPO Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 20 Procurement & Supply Chain Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 21 Customer Services Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 22 Sales & Marketing Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 23 Logistics Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 24 Training and Development Outsourcing Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 25 Others Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 26 Business Process Outsourcing Market Share by Outsourcing Type, 2023 & 2030 (USD Billion)
• Fig. 27 Business Process Outsourcing Market, by Outsourcing Type: Market Share, 2023 & 2030
• Fig. 28 Onshore Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 29 Offshore Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 30 Nearshore Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 31 Business Process Outsourcing Market Share by Deployment, 2023 & 2030 (USD Billion)
• Fig. 32 Business Process Outsourcing Market, by Deployment: Market Share, 2023 & 2030
• Fig. 33 On premise Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 34 Cloud Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 35 Business Process Outsourcing Market Share by End-use, 2023 & 2030 (USD Billion)
• Fig. 36 Business Process Outsourcing Market, by End-use: Market Share, 2023 & 2030
• Fig. 37 BFSI Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 38 Healthcare Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 39 Manufacturing Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 40 IT & Telecommunications Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 41 Retail Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 42 Government & Defense Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 43 Others Market Estimates & Forecasts, 2018 - 2030 (Revenue, USD Billion)
• Fig. 44 Regional Marketplace: Key Takeaways
• Fig. 45 North America Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 46 U.S. Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 47 Canada Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 48 Mexico Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 49 Europe Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 50 UK Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030) (USD Billion)
• Fig. 51 Germany Business Process Outsourcing Market Estimates and Forecasts, (2018 - 2030) (USD Billion)
• Fig. 52 France Business Process Outsourcing Market Estimates and Forecasts, (2018 - 2030) (USD Billion)
• Fig. 53 Asia Pacific Business Process Outsourcing Market Estimates and Forecast, 2018 - 2030 (USD Billion)
• Fig. 54 China Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 55 India Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 56 Japan Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 57 South Korea Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 58 Australia Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 59 Singapore Business Process Outsourcing Market Estimates and Forecasts, (2018 - 2030) (USD Billion)
• Fig. 60 Malaysia Business Process Outsourcing Market Estimates and Forecasts, (2018 - 2030) (USD Billion)
• Fig. 61 Latin America Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 62 Brazil Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 63 MEA Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 64 KSA Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 65 UAE Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 66 South Africa Business Process Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• Fig. 67 Key Company Categorization
• Fig. 68 Company Market Positioning
• Fig. 69 Key Company Market Share Analysis, 2023
• Fig. 70 Strategic Framework

Business Process Outsourcing Market Growth & Trends:

The global business process outsourcing market size is anticipated to reach USD 525.23 billion by 2030, growing at a CAGR of 9.6% from 2024 to 2030, according to a new study by Grand View Research Inc. Factors such as the increasing demand for outsourcing services across human resources, BFSI, and IT & telecommunication industries and the rising inclination of organizations to focus on their core competencies are anticipated to drive the business process outsourcing (BPO) market. Moreover, the evolution of next-generation services such as personalized consumer experience, smart self-service, and rising consumer demand for multi-channel communication is anticipated to create opportunities for the market over the forecast period.

Over the last decade, the industry has experienced tremendous growth owing to benefits offered by business process outsourcing services, such as cost savings and increased flexibility. The global service industry has witnessed a dynamic shift with the advancement of the information and communication technology. Outsourcing business processes enables organizations to cut costs by shifting operations to nearshore or offshore locations, leveraging a low-cost and dynamic talent pool to meet business requirements. Additionally, the rising adoption of cloud-based services, artificial intelligence, and robotic process automation in the BPO sector is expected to favor market growth in the coming years. Online interactions, cross-channel campaigns, and omnichannel communications are expected to be pivotal in improving customer engagement processes.

The global business process outsourcing market continues to experience robust growth driven by several key factors. Technological advancements, particularly in automation, artificial intelligence, and data analytics, are revolutionizing BPO operations, enhancing efficiency, and enabling more sophisticated services. Companies are increasingly focusing on core competencies while outsourcing non-core functions to specialized BPO providers, driving demand for outsourcing services. Additionally, globalization and the expansion of businesses into new markets are fueling the need for scalable and cost-effective solutions, further propelling the market's growth. Moreover, emerging trends such as the gig economy and the rise of digital-first customer service are reshaping the BPO landscape, offering new opportunities for growth and innovation within the industry.

Business Process Outsourcing Market Report Highlights:

• The Training and Development Outsourcing segment is expected to register the highest CAGR of around 11% over the forecast period. Outsourcing allows companies to tap into a pool of expertise and resources without investing in building their internal learning and development teams. Moreover, training employees requires time and resources from a company's core business activities. Outsourcing T&D frees up internal teams to focus on core competencies and strategic initiatives.
• The onshore segment is expected to register the highest CAGR of 10.0% over the forecast period. Onshore outsourcing minimizes risks associated with intellectual property theft, data security breaches, and political instability, which can be concerns of offshore outsourcing.
• The cloud segment is expected to register the highest CAGR of 11.2% from 2024 to 2030. Cloud-based BPO eliminates the need for companies to invest in expensive hardware, software licenses, and IT infrastructure to manage BPO operations. Cloud providers handle these aspects, leading to significant cost savings.
• The retail segment is expected to register the highest CAGR of 13.6% from 2024 to 2030. With massive data sets and real-time data analysis, outsourcing offers businesses a deeper understanding of consumer expectations. With the aid of a data entry services provider, companies can focus on market trends, best-selling products, and tracking returns, among others, to make informed decisions.
• The Asia Pacific region is expected to register the highest CAGR of around 11.0% from 2024 to 2030. The market is expected to witness significant growth owing to the advances in digital technologies, the increasing number of e-commerce platforms, and the rising preference for outsourcing non-core services across various industries, including telecommunications, BFSI, healthcare, retail, and travel & hospitality.

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Market Definitions
• 1.3. Research Methodology
  • 1.3.1. Information Procurement
  • 1.3.2. Information or Data Analysis
  • 1.3.3. Market Formulation & Data Visualization
  • 1.3.4. Data Validation & Publishing
• 1.4. Research Scope and Assumptions
  • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. Business Process Outsourcing Market Variables, Trends, & Scope

• 3.1. Market Introduction/Lineage Outlook
• 3.2. Industry Value Chain Analysis
• 3.3. Market Dynamics
  • 3.3.1. Market Drivers Analysis
  • 3.3.2. Market Restraints Analysis
  • 3.3.3. Market Opportunity Analysis
• 3.4. Business Process Outsourcing Market Analysis Tools
  • 3.4.1. Porter's Analysis
    • 3.4.1.1. Bargaining power of the suppliers
    • 3.4.1.2. Bargaining power of the buyers
    • 3.4.1.3. Threats of substitution
    • 3.4.1.4. Threats from new entrants
    • 3.4.1.5. Competitive rivalry
  • 3.4.2. PESTEL Analysis
    • 3.4.2.1. Political landscape
    • 3.4.2.2. Economic and Social landscape
    • 3.4.2.3. Technological landscape
    • 3.4.2.4. Environmental landscape
    • 3.4.2.5. Legal landscape

Chapter 4. Business Process Outsourcing Market: Service Type Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. Business Process Outsourcing Market: Service Type Movement Analysis, 2023 & 2030 (USD Billion)
• 4.3. Finance & Accounting
  • 4.3.1. Finance & Accounting Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.4. Human Resource
  • 4.4.1. Human Resources Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.5. KPO
  • 4.5.1. KPO Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.6. Procurement & Supply Chain
  • 4.6.1. Procurement & Supply Chain Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.7. Customer Services
  • 4.7.1. Customer Services Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.8. Sales & Marketing
  • 4.8.1. Sales & Marketing Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.9. Logistics
  • 4.9.1. Logistics Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.10. Training and Development Outsourcing
  • 4.10.1. Training and Development Outsourcing Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.11. Others
  • 4.11.1. Other Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 5. Business Process Outsourcing Market: Outsourcing Type Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. Business Process Outsourcing Market: Outsourcing Type Movement Analysis, 2023 & 2030 (USD Billion)
• 5.3. Onshore
  • 5.3.1. Onshore Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 5.4. Offshore
  • 5.4.1. Offshore Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 5.5. Nearshore
  • 5.5.1. Nearshore Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 6. Business Process Outsourcing Market: Deployment Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. Business Process Outsourcing Market: Deployment Movement Analysis, 2023 & 2030 (USD Billion)
• 6.3. On premise
  • 6.3.1. On premise Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 6.4. Cloud
  • 6.4.1. Cloud Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 7. Business Process Outsourcing Market: End-use Estimates & Trend Analysis

• 7.1. Segment Dashboard
• 7.2. Business Process Outsourcing Market: End-use Movement Analysis, 2023 & 2030 (USD Billion)
• 7.3. BFSI
  • 7.3.1. BFSI Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.4. Healthcare
  • 7.4.1. Healthcare Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.5. Manufacturing
  • 7.5.1. Manufacturing Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.6. IT & Telecommunications
  • 7.6.1. IT & Telecommunication Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.7. Education
  • 7.7.1. Education Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.8. Retail
  • 7.8.1. Retail Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.9. Government & Defense
  • 7.9.1. Government & Defense Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.10. Others
  • 7.10.1. Others Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 8. Business Process Outsourcing Market: Regional Estimates & Trend Analysis

• 8.1. Business Process Outsourcing Market Share by Region, 2023 & 2030 (USD Billion)
• 8.2. North America
  • 8.2.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.2.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  • 8.2.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  • 8.2.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  • 8.2.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.2.6. U.S.
    • 8.2.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.2.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.2.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.2.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.2.7. Canada
    • 8.2.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.2.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.2.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.2.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.2.8. Mexico
    • 8.2.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.2.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.2.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.2.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
• 8.3. Europe
  • 8.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.3.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  • 8.3.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  • 8.3.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  • 8.3.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.3.6. UK
    • 8.3.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.3.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.3.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.3.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.3.7. Germany
    • 8.3.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.3.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.3.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.3.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.3.8. France
    • 8.3.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.3.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.3.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.3.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
• 8.4. Asia Pacific
  • 8.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.4.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  • 8.4.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  • 8.4.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  • 8.4.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.4.6. China
    • 8.4.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.4.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.4.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.4.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.4.7. India
    • 8.4.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.4.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.4.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.4.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.4.8. Japan
    • 8.4.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.4.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.4.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.4.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.4.9. Australia
    • 8.4.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.9.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.4.9.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.4.9.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.4.9.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.4.10. South Korea
    • 8.4.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.10.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.4.10.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.4.10.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.4.10.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.4.11. Singapore
    • 8.4.11.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.11.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.4.11.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.4.11.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.4.11.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.4.12. Malaysia
    • 8.4.12.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.12.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.4.12.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.4.12.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.4.12.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
• 8.5. Latin America
  • 8.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.5.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  • 8.5.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  • 8.5.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  • 8.5.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.5.6. Brazil
    • 8.5.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.5.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.5.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.5.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.5.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
• 8.6. Middle East & Africa
  • 8.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
  • 8.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
  • 8.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
  • 8.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.6.6. UAE
    • 8.6.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.6.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.6.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.6.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.6.7. KSA
    • 8.6.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.6.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.6.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.6.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
  • 8.6.8. South Africa
    • 8.6.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
    • 8.6.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
    • 8.6.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
    • 8.6.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)

Chapter 9. Competitive Landscape

• 9.1. Recent Developments & Impact Analysis by Key Market Participants
• 9.2. Company Categorization
• 9.3. Company Market Share Analysis
• 9.4. Company Heat Map Analysis
• 9.5. Strategy Mapping
  • 9.5.1. Expansion
  • 9.5.2. Mergers & Acquisition
  • 9.5.3. Partnerships & Collaborations
  • 9.5.4. New Product Launches
  • 9.5.5. Research And Development
• 9.6. Company Profiles
  • 9.6.1. Accenture Plc
    • 9.6.1.1. Participant's Overview
    • 9.6.1.2. Financial Performance
    • 9.6.1.3. Product Benchmarking
    • 9.6.1.4. Recent Developments
  • 9.6.2. Amdocs
    • 9.6.2.1. Participant's Overview
    • 9.6.2.2. Financial Performance
    • 9.6.2.3. Product Benchmarking
    • 9.6.2.4. Recent Developments
  • 9.6.3. Capgemini
    • 9.6.3.1. Participant's Overview
    • 9.6.3.2. Financial Performance
    • 9.6.3.3. Product Benchmarking
    • 9.6.3.4. Recent Developments
  • 9.6.4. CBRE
    • 9.6.4.1. Participant's Overview
    • 9.6.4.2. Financial Performance
    • 9.6.4.3. Product Benchmarking
    • 9.6.4.4. Recent Developments
  • 9.6.5. Cognizant
    • 9.6.5.1. Participant's Overview
    • 9.6.5.2. Financial Performance
    • 9.6.5.3. Product Benchmarking
    • 9.6.5.4. Recent Developments
  • 9.6.6. Delta BPO Solutions
    • 9.6.6.1. Participant's Overview
    • 9.6.6.2. Financial Performance
    • 9.6.6.3. Product Benchmarking
    • 9.6.6.4. Recent Developments
  • 9.6.7. Go4Customer
    • 9.6.7.1. Participant's Overview
    • 9.6.7.2. Financial Performance
    • 9.6.7.3. Product Benchmarking
    • 9.6.7.4. Recent Developments
  • 9.6.8. HCL Technologies Limited
    • 9.6.8.1. Participant's Overview
    • 9.6.8.2. Financial Performance
    • 9.6.8.3. Product Benchmarking
    • 9.6.8.4. Recent Developments
  • 9.6.9. Infosys Limited
    • 9.6.9.1. Participant's Overview
    • 9.6.9.2. Financial Performance
    • 9.6.9.3. Product Benchmarking
    • 9.6.9.4. Recent Developments
  • 9.6.10. International Business Machines Corporation
    • 9.6.10.1. Participant's Overview
    • 9.6.10.2. Financial Performance
    • 9.6.10.3. Product Benchmarking
    • 9.6.10.4. Recent Developments
  • 9.6.11. NCR Corporation
    • 9.6.11.1. Participant's Overview
    • 9.6.11.2. Financial Performance
    • 9.6.11.3. Product Benchmarking
    • 9.6.11.4. Recent Developments
  • 9.6.12. SODEXO
    • 9.6.12.1. Participant's Overview
    • 9.6.12.2. Financial Performance
    • 9.6.12.3. Product Benchmarking
    • 9.6.12.4. Recent Developments
  • 9.6.13. Teleperformance
    • 9.6.13.1. Participant's Overview
    • 9.6.13.2. Financial Performance
    • 9.6.13.3. Product Benchmarking
    • 9.6.13.4. Recent Developments
  • 9.6.14. TTEC Holdings, Inc.,
    • 9.6.14.1. Participant's Overview
    • 9.6.14.2. Financial Performance
    • 9.6.14.3. Product Benchmarking
    • 9.6.14.4. Recent Developments
  • 9.6.15. Wipro Enterprises Private Limited
    • 9.6.15.1. Participant's Overview
    • 9.6.15.2. Financial Performance
    • 9.6.15.3. Product Benchmarking
    • 9.6.15.4. Recent Developments