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市場調査レポート
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1512049

北米の商業施設駐車場メンテナンス市場規模、シェア、動向分析レポート:用途別、実施別、国別、セグメント別予測、2024年~2030年

North America Commercial Facility Parking Lot Maintenance Market Size, Share & Trends Analysis Report By Application (Workspaces/Office Buildings), By Execution (Outsourced), By Country, And Segment Forecasts, 2024 - 2030


出版日
ページ情報
英文 152 Pages
納期
2~10営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=144.06円
北米の商業施設駐車場メンテナンス市場規模、シェア、動向分析レポート:用途別、実施別、国別、セグメント別予測、2024年~2030年
出版日: 2024年06月20日
発行: Grand View Research
ページ情報: 英文 152 Pages
納期: 2~10営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

北米の商業施設駐車場メンテナンス市場の成長と動向:

Grand View Research, Inc.の最新レポートによると、北米の商業施設駐車場メンテナンス市場規模は、2024年から2030年にかけて3.4%のCAGRを記録し、2030年までに204億6,000万米ドルに達すると予測されています。

北米全域で商業オフィス、ショッピングセンター、レストランなどの建設プロジェクトが増加しており、駐車場のメンテナンスサービスの需要が高まると予想されています。

さらに、米国では個人所有の自動車台数が増加しているため、トラックやトロリーなどの商用車だけでなく、すべての個人所有の自動車専用の適切な駐車スペースのニーズが大幅に高まると予想されます。推計によると、登録車両数は2018年から2022年には3.5%増加しています。登録車両数の増加は、商業ビルの駐車スペースや駐車場も牽引すると予想されます。これは北米の駐車場整備市場にも好影響を与えると予想されます。

さらに、ペースの速い経済とレストラン・ビジネスの急増に伴い、米国とカナダでは家庭で調理する代わりに外食する文化がトレンドになりつつあります。外食産業は、ライフスタイルの大きな変化による需要の伸びを享受しています。全米レストラン協会によると、米国の外食産業は今後もこの成長を続けると予想されています。外食産業の成長に伴い、駐車場メンテナンスサービスの需要も予測期間中に伸びると予想されます。

適時の駐車場整備は資産価値の維持に役立ち、敷地内での顧客、ベンダー、訪問者の安全を確保します。さらに、小売店やオフィスビルなどの敷地内の駐車場を整備することで、転倒事故や車両の損傷を防ぐことができます。さらに、裁判所、図書館、病院などの非住宅ビルの周辺は交通量が多いです。そのため、駐車場が適切に整備されていないと軽自動車に損傷を与える可能性があるため、整備された駐車場が必要とされます。

北米の商業施設駐車場メンテナンス市場のサービスプロバイダーは、市場浸透を強化するため、事業拡大、合併・買収、提携・協力、サービス開始など、いくつかの戦略を採用しています。例えば、2024年1月、サンルイスオビスポ市は既存の駐車場施設のメンテナンスプロジェクトを導入しました。メンテナンスの内容は、清掃、コンクリート補修、コーティング、塗装でした。このプロジェクトはSlater Waterproofing Inc.に発注され、842と919のPalm Street駐車場の入札額は約230万米ドルに上った。

北米の商業施設駐車場メンテナンス市場レポート・ハイライト

  • ワークスペース/オフィスビル用途分野が2023年の市場を独占。商業施設の駐車場メンテナンスは、清掃、塗装、電気点検、構造物の完全性などを提供し、運用寿命を延ばします。
  • アウトソーシング分野は、予測期間中に最も高いCAGRで成長すると予測されています。保守サービスのアウトソーシングには、サービス契約を定めた第三者的アプローチが含まれます。同社は、適切な手順で時間通りにメンテナンス作業が完了するように監督者を配置します。
  • ニューヨークでは、2023年11月より、駐車場の検査に大きな変更をもたらす新しい規則が施行されました。すべての駐車場は、2024年から2027年の間に予定されている検査にかかわらず、2024年8月1日までに初回検査を受ける必要があります。
  • 2022年11月、株式会社レストコンは、新事業部門であるラインストリップ・駐車場メンテナンス部門を発表しました。この新事業部は、空港、自治体、教育機関などの顧客に対応します。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 北米の商業施設駐車場メンテナンス市場の変数、動向、範囲

  • 市場系統の見通し
  • 集中と成長の見通しマッピング
  • 業界バリューチェーン分析
  • 規制の枠組み
  • 技術の概要
  • 北米の商業施設駐車場メンテナンス市場-市場力学
    • 市場 促進要因分析
    • 市場抑制要因分析
    • 市場機会分析
    • 市場課題分析
  • ベンダーマトリックス
  • 経済メガ動向分析
  • 業界分析ツール:北米の商業施設駐車場メンテナンス市場
    • ポーターの分析
    • マクロ経済分析

第4章 北米の商業施設駐車場メンテナンス市場:用途別推定・動向分析

  • 北米の商業施設駐車場メンテナンス市場:用途別展望
  • 北米の商業施設駐車場メンテナンス市場:用途別変動分析、2023年および2030年
  • スーパーマーケットとハイパーマーケット
  • 小売店
  • レストラン
  • 病院
  • 公共の建物
  • ワークスペース/オフィスビル
  • ホスピタリティ
  • 銀行
  • コンビニエンスストア
  • ショッピングセンター
  • その他の商業用途

第5章 北米の商業施設駐車場メンテナンス市場:メンテナンス別推定・動向分析

  • 北米の商業施設駐車場メンテナンス市場:メンテナンス別見通し
  • 北米の商業施設駐車場メンテナンス市場:メンテナンス別変動分析、2023年および2030年
  • 自ら実施
  • アウトソーシング

第6章 北米の商業施設駐車場メンテナンス市場:国推定・動向分析

  • 国変動分析と市場シェア、2023年と2030年
  • 米国
  • カナダ

第7章 北米の商業施設駐車場メンテナンス市場:競合分析

  • 主要市場参入企業による最近の動向と影響分析
  • 主要企業分類
  • 参入企業の概要
  • 財務実績
  • サービスベンチマーク
  • 企業の市場ポジショニング
  • 企業市場シェア分析、2023年
  • 企業ヒートマップ分析、2023年
  • 主要企業のサービスベンチマーク分析
  • 競合ダッシュボード分析
  • 戦略マッピング
  • 企業プロファイル
  • MCS
  • Lessen
  • Divisions Maintenance Group
  • Ferrandino & Son, Inc.
  • Powerhouse
  • Eleven Western Builders, Inc.
  • EMCOR Group Inc.
  • CLS Facility Services
  • ABM INDUSTRIES INCORPORATED
  • Trillium Facility Solutions
  • Grounds Control USA
  • Retail Contracting Service
  • CBM Commercial Maintenance Company
  • All American Facility Maintenance
  • Neighborly Company
  • BrightView Holdings, Inc.
図表

List of Tables

  • Table 1 North America Commercial Facility Parking Lot Maintenance Market Estimates And Forecasts, By Application, 2018 - 2030 (USD Billion)
  • Table 2 North America Commercial Facility Parking Lot Maintenance Market Estimates And Forecasts, By Execution, 2018 - 2030 (USD Billion)
  • Table 3 U.S. Commercial Facility Parking Lot Maintenance Market Estimates And Forecasts, By Application, 2018 - 2030 (USD Billion)
  • Table 4 U.S. Commercial Facility Parking Lot Maintenance Market Estimates And Forecasts, By Execution, 2018 - 2030 (USD Billion)
  • Table 5 Canada Commercial Facility Parking Lot Maintenance Market Estimates And Forecasts, By Application, 2018 - 2030 (USD Billion)
  • Table 6 Canada Commercial Facility Parking Lot Maintenance Market Estimates And Forecasts, By Execution, 2018 - 2030 (USD Billion)

List of Figures

  • Fig. 1 Market Segmentation & Scope
  • Fig. 2 Information Procurement
  • Fig. 3 Data Analysis Models
  • Fig. 4 Market Formulation And Validation
  • Fig. 5 Data Validating & Publishing
  • Fig. 6 Market Snapshot
  • Fig. 7 Segment Snapshot
  • Fig. 8 Competitive Landscape Snapshot
  • Fig. 9 North America Commercial Facility Parking Lot Maintenance Market Value, 2023 (USD Billion)
  • Fig. 10 Concentration And Growth Prospect Mapping
  • Fig. 11 North America Commercial Facility Parking Lot Maintenance Market - Value Chain Analysis
  • Fig. 12 Market Dynamics
  • Fig. 13 Market Driver Analysis
  • Fig. 14 Market Restraint Analysis
  • Fig. 15 North America Commercial Facility Parking Lot Maintenance Market: PORTER's Analysis
  • Fig. 16 North America Commercial Facility Parking Lot Maintenance Market: PESTEL Analysis
  • Fig. 17 North America Commercial Facility Parking Lot Maintenance Market, By Application: Key Takeaways
  • Fig. 18 North America Commercial Facility Parking Lot Maintenance Market: Application Movement Analysis & Market Share, 2023 & 2030
  • Fig. 19 North America Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, In Supermarkets & Hypermarkets, 2018 - 2030 (USD Billion)
  • Fig. 20 North America Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, In Retail Stores, 2018 - 2030 (USD Billion)
  • Fig. 21 North America Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, In Restaurants, 2018 - 2030 (USD Billion)
  • Fig. 22 North America Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, In Hospitals, 2018 - 2030 (USD Billion)
  • Fig. 23 North America Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, In Public Buildings, 2018 - 2030 (USD Billion)
  • Fig. 24 North America Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, In Workspaces/Office Buildings, 2018 - 2030 (USD Billion)
  • Fig. 25 North America Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, In Hospitality, 2018 - 2030 (USD Billion)
  • Fig. 26 North America Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, In Banks, 2018 - 2030 (USD Billion)
  • Fig. 27 North America Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, In Convenience Stores, 2018 - 2030 (USD Billion)
  • Fig. 28 North America Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, In Shopping Centers , 2018 - 2030 (USD Billion)
  • Fig. 29 North America Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, In Other Commercial Application , 2018 - 2030 (USD Billion)
  • Fig. 30 North America Commercial Facility Parking Lot Maintenance Market, By Execution : Key Takeaways
  • Fig. 31 North America Commercial Facility Parking Lot Maintenance Market: Execution Movement Analysis & Market Share, 2023 & 2030
  • Fig. 32 North America Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, By Self-perform, 2018 - 2030 (USD Billion)
  • Fig. 33 North America Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, By Outsourced, 2018 - 2030 (USD Billion)
  • Fig. 34 North America Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, By Country, 2018 - 2030 (USD Billion)
  • Fig. 35 U.S Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 36 U.S Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, By Application, 2018 - 2030 (USD Billion)
  • Fig. 37 U.S Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, By Execution, 2018 - 2030 (USD Billion)
  • Fig. 38 Total Construction Spending in U.S., USD Billion, 2021-2023
  • Fig. 39 Canada Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
  • Fig. 40 Canada Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, By Application, 2018 - 2030 (USD Billion)
  • Fig. 41 Canada Commercial Facility Parking Lot Maintenance Market Estimates & Forecasts, By Execution, 2018 - 2030 (USD Billion)
  • Fig. 42 Investments in Non-Residential Building Construction, November 2023 (% Change)
  • Fig. 43 Key Company/Competition Categorization
  • Fig. 44 Company Market Positioning
  • Fig. 45 Company Market Share Analysis, 2023
  • Fig. 46 Competitive Dashboard Analysis
  • Fig. 47 Strategic Framework
目次
Product Code: GVR-4-68040-314-5

North America Commercial Facility Parking Lot Maintenance Market Growth & Trends:

The North America commercial facility parking lot maintenance market size is anticipated to reach USD 20.46 billion by 2030, registering a CAGR of 3.4% from 2024 to 2030, according to a new report by Grand View Research, Inc. The rising construction projects of commercial offices, shopping centers, restaurants, and so on, across North America are expected to boost the demand for the maintenance services of the parking lot.

Moreover, the rising number of personal vehicle ownerships in the U.S. is expected to significantly increase the need for a proper parking space dedicated to all personal vehicles, as well as commercial vehicles such as trucks and trolleys. According to estimates, the number of registered vehicles has increased by 3.5% in 2022 from 2018. The rising number of registered vehicles is also expected to drive the parking spaces and parking lots at the commercial buildings. This is also expected to have a positive impact on the parking lot maintenance market in North America.

Further, with the fast-paced economy and proliferating restaurant business, the culture of dining out is becoming a trend in the U.S. and Canada instead of cooking at home. The restaurant businesses have been enjoying the growing demand due to significant changes in their lifestyles. According to the National Restaurant Association, the U.S. restaurant industry is expected to continue this growth. With the increasing growth in the restaurant industry, the demand for parking lot maintenance services is also expected to grow over the forecast period.

Timely parking lot maintenance helps to preserve the property value and ensures that customers, vendors, and visitors are safe on the premises. Furthermore, maintaining parking areas in premises, such as retail stores and office buildings, helps prevent accidental falls and damage to vehicles. Moreover, the traffic around non-residential buildings, such as courthouses, libraries, and hospital buildings, is high. Hence, they require well-maintained parking places, as not properly maintained parking lots can cause damage to light vehicles.

Service providers in the North American commercial facility parking lot maintenance market are adopting several strategies, such as expansions, mergers & acquisitions, partnerships/collaborations, and service launches, to enhance market penetration. For instance, in January 2024, the City of San Luis Obispo introduced a maintenance project for the existing parking structure. The maintenance work comprised cleaning, concrete repair, coating, and painting. The project was awarded to Slater Waterproofing Inc., and the bid amounted to around USD 2.3 million for 842 and 919 Palm Street parking structures.

North America Commercial Facility Parking Lot Maintenance Market Report Highlights:

  • The workspaces/office buildings application segment dominated the market in 2023. Commercial facility parking lot maintenance provides cleaning, painting, electrical inspection, structure integrity, etc., to extend the operational lifespan
  • The outsourced segment is expected to grow at the highest CAGR over the forecast period. The outsourced execution of the maintenance services includes a third-party approach with defined service contracts. The company allocates a supervisor who ensures the completion of the maintenance tasks on time and with proper procedures
  • In New York, effective November 2023, a new rule has been implemented, which brings significant changes in the inspection of the parking garages. All the garages will have to undergo an initial inspection no later than 1st August, 2024, regardless of the scheduled inspection between 2024 and 2027
  • In November 2022, Restocon Corporation announced a new division of business, the Line Stripping and Parking Lot Maintenance Division. This new division will cater to clients from airports, municipalities, education, and more

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation & Scope
  • 1.2. Market Definitions
  • 1.3. Research Methodology
  • 1.4. Information Procurement
    • 1.4.1. Purchased Database
    • 1.4.2. GVR's Internal Database
    • 1.4.3. Secondary Sources & Third-Party Perspectives
    • 1.4.4. Primary Research
  • 1.5. Information Analysis
    • 1.5.1. Data Analysis Models
  • 1.6. Research Scope and Assumptions
    • 1.6.1. List to Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segmental Outlook
  • 2.3. Competitive Insights

Chapter 3. North America Commercial Facility Parking Lot Maintenance Market Variables, Trends, & Scope

  • 3.1. Market Lineage Outlook
  • 3.2. Concentration & Growth Prospect Mapping
  • 3.3. Industry Value Chain Analysis
  • 3.4. Regulatory Framework
  • 3.5. Technology Overview
  • 3.6. North America Commercial Facility Parking Lot Maintenance Market - Market dynamics
    • 3.6.1. Market Driver Analysis
    • 3.6.2. Market Restraint Analysis
    • 3.6.3. Market Opportunity Analysis
    • 3.6.4. Market Challenge Analysis
  • 3.7. Vendor Matrix
  • 3.8. Economic Mega Trends Analysis
  • 3.9. Industry Analysis Tools: North America Commercial Facility Parking Lot Maintenance Market
    • 3.9.1. Porter's Analysis
    • 3.9.2. Macroeconomic Analysis

Chapter 4. North America Commercial Facility Parking Lot Maintenance Market: Application Estimates & Trend Analysis

  • 4.1. North America Commercial Facility Parking Lot Maintenance Market: Application Outlook
  • 4.2. North America Commercial Facility Parking Lot Maintenance Market: Application Movement Analysis, 2023 & 2030
  • 4.3. Supermarkets & Hypermarkets
    • 4.3.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)
  • 4.4. Retail Stores
    • 4.4.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)
  • 4.5. Restaurants
    • 4.5.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)
  • 4.6. Hospitals
    • 4.6.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)
  • 4.7. Public Buildings
    • 4.7.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)
  • 4.8. Workspaces/Office Buildings
    • 4.8.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)
  • 4.9. Hospitality
    • 4.9.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)
  • 4.10. Banks
    • 4.10.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)
  • 4.11. Convenience Stores
    • 4.11.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)
  • 4.12. Shopping Centers
    • 4.12.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)
  • 4.13. Other Commercial Applications
    • 4.13.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 5. North America Commercial Facility Parking Lot Maintenance Market: Maintenance Estimates & Trend Analysis

  • 5.1. North America Commercial Facility Parking Lot Maintenance Market: Maintenance Outlook
  • 5.2. North America Commercial Facility Parking Lot Maintenance Market: Maintenance Movement Analysis, 2023 & 2030
  • 5.3. Self-perform
    • 5.3.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)
  • 5.4. Outsourced
    • 5.4.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 6. North America Commercial Facility Parking Lot Maintenance Market: Country Estimates & Trend Analysis

  • 6.1. Country Movement Analysis & Market Share, 2023 & 2030
  • 6.2. U.S.
    • 6.2.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)
    • 6.2.2. Market estimates and forecasts by application, 2018 - 2030 (USD Billion)
    • 6.2.3. Market estimates and forecasts by execution, 2018 - 2030 (USD Billion)
  • 6.3. Canada
    • 6.3.1. Market estimates and forecasts, 2018 - 2030 (USD Billion)
    • 6.3.2. Market estimates and forecasts by application, 2018 - 2030 (USD Billion)
    • 6.3.3. Market estimates and forecasts by execution, 2018 - 2030 (USD Billion)

Chapter 7. North America Commercial Facility Parking Lot Maintenance Market: Competitive Analysis

  • 7.1. Recent Developments & Impact Analysis, By Key Market Participants
  • 7.2. Key Company Categorization
  • 7.3. Participant's Overview
  • 7.4. Financial Performance
  • 7.5. Service Benchmarking
  • 7.6. Company Market Positioning
  • 7.7. Company Market Share Analysis, 2023
  • 7.8. Company Heat Map Analysis, 2023
  • 7.9. Service Benchmarking Analysis for Key Companies
  • 7.10. Competitive Dashboard Analysis
  • 7.11. Strategy Mapping
  • 7.12. Company Profiles
    • 7.12.1. MCS
      • 7.12.1.1. Participant's overview
      • 7.12.1.2. Financial performance
      • 7.12.1.3. Service benchmarking
      • 7.12.1.4. Recent developments
    • 7.12.2. Lessen
      • 7.12.2.1. Participant's overview
      • 7.12.2.2. Financial performance
      • 7.12.2.3. Service benchmarking
      • 7.12.2.4. Recent developments
    • 7.12.3. Divisions Maintenance Group
      • 7.12.3.1. Participant's overview
      • 7.12.3.2. Financial performance
      • 7.12.3.3. Service benchmarking
      • 7.12.3.4. Recent developments
    • 7.12.4. Ferrandino & Son, Inc.
      • 7.12.4.1. Participant's overview
      • 7.12.4.2. Financial performance
      • 7.12.4.3. Service benchmarking
      • 7.12.4.4. Recent developments
    • 7.12.5. Powerhouse
      • 7.12.5.1. Participant's overview
      • 7.12.5.2. Financial performance
      • 7.12.5.3. Service benchmarking
      • 7.12.5.4. Recent developments
    • 7.12.6. Eleven Western Builders, Inc.
      • 7.12.6.1. Participant's overview
      • 7.12.6.2. Financial performance
      • 7.12.6.3. Service benchmarking
      • 7.12.6.4. Recent developments
    • 7.12.7. EMCOR Group Inc.
      • 7.12.7.1. Participant's overview
      • 7.12.7.2. Financial performance
      • 7.12.7.3. Service benchmarking
      • 7.12.7.4. Recent developments
    • 7.12.8. CLS Facility Services
      • 7.12.8.1. Participant's overview
      • 7.12.8.2. Financial performance
      • 7.12.8.3. Service benchmarking
      • 7.12.8.4. Recent developments
    • 7.12.9. ABM INDUSTRIES INCORPORATED
      • 7.12.9.1. Participant's overview
      • 7.12.9.2. Financial performance
      • 7.12.9.3. Service benchmarking
      • 7.12.9.4. Recent developments
    • 7.12.10. Trillium Facility Solutions
      • 7.12.10.1. Participant's overview
      • 7.12.10.2. Financial performance
      • 7.12.10.3. Service benchmarking
      • 7.12.10.4. Recent developments
    • 7.12.11. Grounds Control USA
      • 7.12.11.1. Participant's overview
      • 7.12.11.2. Financial performance
      • 7.12.11.3. Service benchmarking
      • 7.12.11.4. Recent developments
    • 7.12.12. Retail Contracting Service
      • 7.12.12.1. Participant's overview
      • 7.12.12.2. Financial performance
      • 7.12.12.3. Service benchmarking
      • 7.12.12.4. Recent developments
    • 7.12.13. CBM Commercial Maintenance Company
      • 7.12.13.1. Participant's overview
      • 7.12.13.2. Financial performance
      • 7.12.13.3. Service benchmarking
      • 7.12.13.4. Recent developments
    • 7.12.14. All American Facility Maintenance
      • 7.12.14.1. Participant's overview
      • 7.12.14.2. Financial performance
      • 7.12.14.3. Service benchmarking
      • 7.12.14.4. Recent developments
    • 7.12.15. Neighborly Company
      • 7.12.15.1. Participant's overview
      • 7.12.15.2. Financial performance
      • 7.12.15.3. Service benchmarking
      • 7.12.15.4. Recent developments
    • 7.12.16. BrightView Holdings, Inc.
      • 7.12.16.1. Participant's overview
      • 7.12.16.2. Financial performance
      • 7.12.16.3. Service benchmarking
      • 7.12.16.4. Recent developments