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健康インテリジェントバーチャルアシスタントの市場規模、シェア、動向分析レポート:製品別、技術別、エンドユーザー別、地域別、セグメント予測:2023年~2030年

Health Intelligent Virtual Assistant Market Size, Share & Trends Analysis Report By Product (Chatbot, Smart Speakers), By Technology, By End-user (Payer, Providers, Others), By Region, And Segment Forecasts, 2023 - 2030

出版日: | 発行: Grand View Research | ページ情報: 英文 180 Pages | 納期: 2~10営業日

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健康インテリジェントバーチャルアシスタントの市場規模、シェア、動向分析レポート:製品別、技術別、エンドユーザー別、地域別、セグメント予測:2023年~2030年
出版日: 2023年10月04日
発行: Grand View Research
ページ情報: 英文 180 Pages
納期: 2~10営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

健康インテリジェントバーチャルアシスタント市場の成長と動向:

Grand View Research, Inc.の最新レポートによると、世界の健康インテリジェントバーチャルアシスタント市場規模は2030年までに18億7,420万米ドルに達する見込みです。

同市場は2023年から2030年にかけてCAGR 24.7%で拡大すると予測されます。IoTの進化と患者エンゲージメントへの注目の高まりにより、市場は健全な成長軌道に乗ると予測されます。IoTの採用が増加し、医療業界におけるAIの統合が進むことで、予測期間中の市場の成長が期待されます。

インテリジェントバーチャルアシスタント(IVA)は、消費者の問い合わせに耳を傾け、それに応じて応答する能力により、日々のタスクをより便利にしています。例えば、バーチャルアシスタントは、ユーザーが製品やサービスを購入する際のサポートや、カスタマーサービスへの電話による待ち時間の短縮を支援します。さらに、バーチャルアシスタントの能力をいくつかの業界に合わせて調整することで、その業界の顧客体験を向上させることができます。

例えば、医療や保険の分野では、IVAを利用することで、顧客が問い合わせのために列に並んだり、ウェブサイトを検索したりする際の待ち時間をなくすことができる可能性があります。バーチャルアシスタントの助けを借りて、顧客は医師の診察室を探したり、処方箋の記入や補充を行ったり、支払いのリマインダーを受け取ったりすることができます。さらに、新規または別の保険プログラムへの加入手続きや、保険内容の最新情報をIVAに問い合わせることもできます。

NLP・会話インターフェース・自動化・AI・深層学習・機械学習プロセスの分野における過去数年間の技術開発により、健康インテリジェントバーチャルアシスタントがより効率的で有用なものになりつつあります。これらの技術を応用したバーチャルアシスタントは、アマゾン、アップル、グーグルなどの大手企業によって提供されています。このような企業が提供する製品は、顧客、企業、サービスを仲介する役割を果たします。

健康インテリジェントバーチャルアシスタント市場の分析概略

  • 自動音声認識(ASR)技術分野が予測期間中に最も急成長する見通しです。
  • チャットボット分野は2022年に73.8%超の最大収益シェアを獲得しました。
  • 北米が市場を独占し、2022年に38.1%の最大収益シェアを占めました。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 健康インテリジェントバーチャルアシスタント市場:変数、動向および範囲

  • 市場系統の見通し
  • 業界のバリューチェーン分析
  • 市場力学
    • 市場促進要因分析
    • 市場抑制要因分析
    • 市場機会分析
  • 健康インテリジェントバーチャルアシスタント市場の分析ツール
    • 業界分析- ポーターのファイブフォース分析
    • PESTEL分析

第4章 健康インテリジェントバーチャルアシスタント市場:製品別の推定・動向分析

  • 健康インテリジェントバーチャルアシスタント市場:重要なポイント
  • 健康インテリジェントバーチャルアシスタント市場:動向と市場シェア分析、2022年および2030年
  • チャットボット
  • スマートスピーカー

第5章 健康インテリジェントバーチャルアシスタント市場:技術別の推定・動向分析

  • 健康インテリジェントバーチャルアシスタント市場:重要なポイント
  • 健康インテリジェントバーチャルアシスタント市場:動向と市場シェア分析、2022年および2030年
  • 自動音声認識
  • テキスト読み上げ
  • テキストベース

第6章 健康インテリジェントバーチャルアシスタント市場:エンドユーザー別の推定・動向分析

  • 健康インテリジェントバーチャルアシスタント市場:重要なポイント
  • 健康インテリジェントバーチャルアシスタント市場:動向と市場シェア分析、2022年および2030年
  • 医療保険支払者
  • 医療提供者
  • その他

第7章 健康インテリジェントバーチャルアシスタント市場:地域別の推定・動向分析

  • 地域別の見通し
  • 地域別の健康インテリジェントバーチャルアシスタント市場:重要なポイント
  • 北米
    • 市場推計・予測、2017年から2030年まで
    • 米国
    • カナダ
  • 欧州
    • 英国
    • ドイツ
    • フランス
  • アジア太平洋地域
    • 日本
    • 中国
    • インド
    • オーストラリア
    • 韓国
  • ラテンアメリカ
    • ブラジル
    • メキシコ
  • 中東・アフリカ
    • サウジアラビア
    • 南アフリカ
    • アラブ首長国連邦(UAE)

第8章 競合情勢

  • 主要市場参入企業による最近の動向と影響分析
  • 市場参入企業の分類
    • CSS Corp
    • CodeBaby, Inc
    • eGain Corporation
    • Kognito
    • Microsoft
    • MEDRESPOND
    • Next IT Solutions
    • Nuance Communications, Inc.
    • True Image Interactive, Inc.
    • Virgin Pulse
図表

List of Tables

  • Table 1 List of abbreviation
  • Table 2 North America health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 3 North America health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 4 North America health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 5 North America health intelligent virtual assistant market, by region, 2017 to 2030 (USD Million)
  • Table 6 U.S. health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 7 U.S. health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 8 U.S. health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 9 Canada health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 10 Canada health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 11 Canada health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 12 Europe health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 13 Europe health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 14 Europe health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 15 Europe health intelligent virtual assistant market, by region, 2017 to 2030 (USD Million)
  • Table 16 Germany health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 17 Germany health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 18 Germany health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 19 UK health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 20 UK health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 21 UK health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 22 France health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 23 France health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 24 France health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 25 Asia Pacific health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 26 Asia Pacific health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 27 Asia Pacific health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 28 Asia Pacific health intelligent virtual assistant market, by region, 2017 to 2030 (USD Million)
  • Table 29 China health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 30 China health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 31 China health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 32 Japan health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 33 Japan health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 34 Japan health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 35 India health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 36 India health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 37 India health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 38 Australia health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 39 Australia health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 40 Australia health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 41 South Korea health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 42 South Korea health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 43 South Korea health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 44 Latin America health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 45 Latin America health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 46 Latin America health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 47 Latin America health intelligent virtual assistant market, by region, 2017 to 2030 (USD Million)
  • Table 48 Brazil health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 49 Brazil health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 50 Brazil health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 51 Mexico health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 52 Mexico health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 53 Mexico health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 54 Middle East and Africa (MEA) health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 55 Middle East and Africa (MEA) health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 56 Middle East and Africa (MEA) health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 57 Middle East and Africa (MEA) health intelligent virtual assistant market, by region, 2017 to 2030 (USD Million)
  • Table 58 South Africa health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 59 South Africa health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 60 South Africa health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 61 Saudi Arabia health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 62 Saudi Arabia health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 63 Saudi Arabia health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)
  • Table 64 United Arab Emirates (UAE) health intelligent virtual assistant market, by product, 2017 - 2030 (USD Million)
  • Table 65 United Arab Emirates (UAE) health intelligent virtual assistant market, by technology, 2017 - 2030 (USD Million)
  • Table 66 United Arab Emirates (UAE) health intelligent virtual assistant market, by end-user, 2017 - 2030 (USD Million)  

List of Figures

  • Fig. 1 Market research process
  • Fig. 2 Data triangulation techniques
  • Fig. 3 Primary research pattern
  • Fig. 4 Market research approaches
  • Fig. 5 Value-chain-based sizing & forecasting
  • Fig. 6 QFD modeling for market share assessment
  • Fig. 7 Market formulation & validation
  • Fig. 8 Health intelligent virtual assistant: Market outlook
  • Fig. 9 Health intelligent virtual assistant: Competitive insights
  • Fig. 10 Parent market outlook
  • Fig. 11 Related/ancillary market outlook
  • Fig. 12 Penetration and growth prospect mapping
  • Fig. 13 Industry value chain analysis
  • Fig. 14 Health intelligent virtual assistant market driver impact
  • Fig. 15 Health intelligent virtual assistant market restraint impact
  • Fig. 16 Health intelligent virtual assistant market strategic initiatives analysis
  • Fig. 17 Health intelligent virtual assistant market: Product movement analysis
  • Fig. 18 Health intelligent virtual assistant market: Product outlook and key takeaways
  • Fig. 19 Chatbot market estimates and forecasts, 2017 - 2030
  • Fig. 20 Smart speakers market estimates and forecasts, 2017 - 2030
  • Fig. 21 Health intelligent virtual assistant market: Technology outlook and key takeaways
  • Fig. 22 Health intelligent virtual assistant market: Technology outlook and key takeaways
  • Fig. 23 Automatic speech recognition market estimates and forecasts, 2017 - 2030
  • Fig. 24 Text to speech market estimates and forecasts, 2017 - 2030
  • Fig. 25 Text based market estimates and forecasts, 2017 - 2030
  • Fig. 26 Health intelligent virtual assistant market: End-user movement analysis
  • Fig. 27 Health intelligent virtual assistant market: End-user outlook and key takeaways
  • Fig. 28 Payer market estimates and forecasts, 2017 - 2030
  • Fig. 29 Providers market estimates and forecasts, 2017 - 2030
  • Fig. 30 Others market estimates and forecasts, 2017 - 2030
  • Fig. 31 Global health intelligent virtual assistant market: Regional movement analysis
  • Fig. 32 Global health intelligent virtual assistant market: Regional outlook and key takeaways
  • Fig. 33 North America market estimates and forecasts, 2017 - 2030
  • Fig. 34 U.S. market estimates and forecasts, 2017 - 2030
  • Fig. 35 Canada market estimates and forecasts, 2017 - 2030
  • Fig. 36 Europe market estimates and forecasts, 2017 - 2030
  • Fig. 37 UK market estimates and forecasts, 2017 - 2030
  • Fig. 38 Germany market estimates and forecasts, 2017 - 2030
  • Fig. 39 France market estimates and forecasts, 2017 - 2030
  • Fig. 40 Asia Pacific market estimates and forecasts, 2017 - 2030
  • Fig. 41 Japan market estimates and forecasts, 2017 - 2030
  • Fig. 42 China market estimates and forecasts, 2017 - 2030
  • Fig. 43 India market estimates and forecasts, 2017 - 2030
  • Fig. 44 Australia market estimates and forecasts, 2017 - 2030
  • Fig. 45 South Korea market estimates and forecasts, 2017 - 2030
  • Fig. 46 Latin America market estimates and forecasts, 2017 - 2030
  • Fig. 47 Brazil market estimates and forecasts, 2017 - 2030
  • Fig. 48 Mexico market estimates and forecasts, 2017 - 2030
  • Fig. 49 Middle East and Africa market estimates and forecasts, 2017 - 2030
  • Fig. 50 Saudi Arabia market estimates and forecasts, 2017 - 2030
  • Fig. 51 South Africa market estimates and forecasts, 2017 - 2030
  • Fig. 52 United Arab Emirates (UAE) market estimates and forecasts, 2017 - 2030
目次
Product Code: GVR-2-68038-619-6

Health Intelligent Virtual Assistant Market Growth & Trends:

The global health intelligent virtual assistant market size is expected to reach USD 1,874.2 million by 2030, according to a new report by Grand View Research, Inc.. The market is expected to expand at a CAGR of 24.7% from 2023 to 2030. With evolution of IoT and increasing focus on patient engagement, the market is anticipated to tread along a healthy growth track. Increasing adoption of IoT and rising integration of AI in the healthcare industry is expected to boost the growth of the market during the forecast period.

Intelligent virtual assistants, owing to their ability to listen to consumers' inquiries and respond accordingly, are rendering daily tasks more convenient. For instance, virtual assistants help users with assistance to purchase a product or services and reduce wait times over a call for customer service. Moreover, capabilities of a virtual assistant can be tailored to several industries, thereby improving customer experience in that particular industry.

For instance, in the healthcare and insurance sector, an IVA can potentially eliminate the waiting period for a customer in queue or searching website for queries. With the help of virtual assistants, customers can find out a doctor's office, fill and refill a prescription, and receive payment reminders. Moreover, customers can ask an IVA for the process to enroll in a new or different insurance program or provide an update on their coverage.

Technological development in the past few years in the field of NLP, conversation interface, automation, AI, and deep and machine learning processes are enabling health intelligent virtual assistants to become more efficient and useful. Application of these technologies is made available in the form of virtual assistants by leading firms such as Amazon, Apple, and Google. Products offered by such companies operate as intermediaries between customers, enterprise, and their services.

Health Intelligent Virtual Assistant Market Report Highlights:

  • The automatic Speech Recognition (ASR) technology segment experienced the fastest growth over the forecast period
  • The chatbot segment captured the largest revenue share of over 73.8% in 2022.
  • North America dominated the market and accounted for the largest revenue share of 38.1% in 2022, owing to the high adoption of IoT and the wide usage of smartphones.

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation & Scope
    • 1.1.1. Product
    • 1.1.2. Technology
    • 1.1.3. End-user
    • 1.1.4. Regional scope
    • 1.1.5. Estimates and forecast timeline
  • 1.2. Research Methodology
  • 1.3. Information Procurement
    • 1.3.1. Purchased database
    • 1.3.2. GVR's internal database
    • 1.3.3. Secondary sources
    • 1.3.4. Primary research
    • 1.3.5. Details of primary research
  • 1.4. Information or Data Analysis
  • 1.5. Market Formulation & Validation
  • 1.6. Model Details
  • 1.7. List of Secondary Sources
  • 1.8. List of Primary Sources
  • 1.9. Objectives

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
    • 2.2.1. Product outlook
    • 2.2.2. Technology outlook
    • 2.2.3. End-user outlook
    • 2.2.4. Regional outlook
  • 2.3. Competitive Insights

Chapter 3. Health Intelligent Virtual Assistant Market Variables, Trends & Scope

  • 3.1. Market Lineage Outlook
  • 3.2. Industry Value Chain Analysis
  • 3.3. Market Dynamics
    • 3.3.1. Market driver analysis
    • 3.3.2. Market restraint analysis
    • 3.3.3. Market opportunity analysis
  • 3.4. Health Intelligent Virtual Assistant Market Analysis Tools
    • 3.4.1. Industry analysis - Porter's
      • 3.4.1.1. Supplier power
      • 3.4.1.2. Buyer power
      • 3.4.1.3. Substitution threat
      • 3.4.1.4. Threat of new entrant
      • 3.4.1.5. Competitive rivalry
    • 3.4.2. PESTEL analysis
      • 3.4.2.1. Political landscape
      • 3.4.2.2. Technological landscape
      • 3.4.2.3. Economic landscape

Chapter 4. Health Intelligent Virtual Assistant Market: Product Estimates & Trend Analysis

  • 4.1. Health Intelligent Virtual Assistant Market: Key Takeaways
  • 4.2. Health Intelligent Virtual Assistant Market: Movement & Market Share Analysis, 2022 & 2030
  • 4.3. Chatbot
    • 4.3.1. Chatbot market estimates and forecasts, 2017 to 2030 (USD Million)
  • 4.4. Smart Speakers
    • 4.4.1. Smart speakers market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 5. Health Intelligent Virtual Assistant Market: Technology Estimates & Trend Analysis

  • 5.1. Health Intelligent Virtual Assistant Market: Key Takeaways
  • 5.2. Health Intelligent Virtual Assistant Market: Movement & Market Share Analysis, 2022 & 2030
  • 5.3. Automatic Speech Recognition
    • 5.3.1. Automatic speech recognition market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.4. Text to Speech
    • 5.4.1. Text to speech market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.5. Text Based
    • 5.5.1. Text based market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 6. Health Intelligent Virtual Assistant Market: End-user Estimates & Trend Analysis

  • 6.1. Health Intelligent Virtual Assistant Market: Key Takeaways
  • 6.2. Health Intelligent Virtual Assistant Market: Movement & Market Share Analysis, 2022 & 2030
  • 6.3. Payer
    • 6.3.1. Payer market estimates and forecasts, 2017 to 2030 (USD Million)
  • 6.4. Providers
    • 6.4.1. Providers market estimates and forecasts, 2017 to 2030 (USD Million)
  • 6.5. Others
    • 6.5.1. Others market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 7. Health Intelligent Virtual Assistant Market: Regional Estimates & Trend Analysis

  • 7.1. Regional Outlook
  • 7.2. Health Intelligent Virtual Assistant Market by Region: Key Takeaway
  • 7.3. North America
    • 7.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 7.3.2. U.S.
      • 7.3.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 7.3.3. Canada
      • 7.3.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 7.4. Europe
    • 7.4.1. UK
      • 7.4.1.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 7.4.2. Germany
      • 7.4.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 7.4.3. France
      • 7.4.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 7.5. Asia Pacific
    • 7.5.1. Japan
      • 7.5.1.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 7.5.2. China
      • 7.5.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 7.5.3. India
      • 7.5.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 7.5.4. Australia
      • 7.5.4.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 7.5.5. South Korea
      • 7.5.5.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 7.6. Latin America
    • 7.6.1. Brazil
      • 7.6.1.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 7.6.2. Mexico
      • 7.6.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 7.7. MEA
    • 7.7.1. Saudi Arabia
      • 7.7.1.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 7.7.2. South Africa
      • 7.7.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 7.7.3. United Arab Emirates (UAE)
      • 7.7.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)

Chapter 8. Competitive Landscape

  • 8.1. Recent Developments & Impact Analysis, By Key Market Participants
  • 8.2. Market Participant Categorization
    • 8.2.1. CSS Corp
      • 8.2.1.1. Company overview
      • 8.2.1.2. Financial performance
      • 8.2.1.3. Product benchmarking
      • 8.2.1.4. Strategic initiatives
    • 8.2.2. CodeBaby, Inc
      • 8.2.2.1. Company overview
      • 8.2.2.2. Financial performance
      • 8.2.2.3. Product benchmarking
      • 8.2.2.4. Strategic initiatives
    • 8.2.3. eGain Corporation
      • 8.2.3.1. Company overview
      • 8.2.3.2. Financial performance
      • 8.2.3.3. Product benchmarking
      • 8.2.3.4. Strategic initiatives
    • 8.2.4. Kognito
      • 8.2.4.1. Company overview
      • 8.2.4.2. Financial performance
      • 8.2.4.3. Product benchmarking
      • 8.2.4.4. Strategic initiatives
    • 8.2.5. Microsoft
      • 8.2.5.1. Company overview
      • 8.2.5.2. Financial performance
      • 8.2.5.3. Product benchmarking
      • 8.2.5.4. Strategic initiatives
    • 8.2.6. MEDRESPOND
      • 8.2.6.1. Company overview
      • 8.2.6.2. Financial performance
      • 8.2.6.3. Product benchmarking
      • 8.2.6.4. Strategic initiatives
    • 8.2.7. Next IT Solutions
      • 8.2.7.1. Company overview
      • 8.2.7.2. Financial performance
      • 8.2.7.3. Product benchmarking
      • 8.2.7.4. Strategic initiatives
    • 8.2.8. Nuance Communications, Inc.
      • 8.2.8.1. Company overview
      • 8.2.8.2. Financial performance
      • 8.2.8.3. Product benchmarking
      • 8.2.8.4. Strategic initiatives
    • 8.2.9. True Image Interactive, Inc.
      • 8.2.9.1. Company overview
      • 8.2.9.2. Financial performance
      • 8.2.9.3. Product benchmarking
      • 8.2.9.4. Strategic initiatives
    • 8.2.10. Virgin Pulse
      • 8.2.10.1. Company overview
      • 8.2.10.2. Financial performance
      • 8.2.10.3. Product benchmarking
      • 8.2.10.4. Strategic initiatives