デフォルト表紙
市場調査レポート
商品コード
1242201

クラウドベースのコンタクトセンターの世界市場

Cloud-Based Contact Center

出版日: | 発行: Global Industry Analysts, Inc. | ページ情報: 英文 184 Pages | 納期: 即日から翌営業日

価格
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本日の銀行送金レート: 1USD=152.41円
クラウドベースのコンタクトセンターの世界市場
出版日: 2023年03月01日
発行: Global Industry Analysts, Inc.
ページ情報: 英文 184 Pages
納期: 即日から翌営業日
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本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
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  • 概要
  • 目次
概要

クラウドベースのコンタクトセンターの世界市場は2030年に1,388億米ドルに達する

COVID-19後の変化したビジネス環境において、2022年に264億米ドルと推定されるクラウドベースのコンタクトセンターの世界市場は、2030年までに1,388億米ドルに達すると予測され、2022年から2030年にかけてCAGR 23.1%で成長するとされています。本レポートで分析しているセグメントの一つであるソリューションは、CAGR24.2%を記録し、分析期間終了時には1,096億米ドルに達すると予測されます。パンデミック後の回復を考慮し、サービス分野の成長は、今後8年間のCAGRが19.6%に修正されました。

米国市場は82億米ドル、中国はCAGR22.4%で成長すると予測

米国のクラウドベースのコンタクトセンター市場は、2022年に82億米ドルと推定されます。世界第2位の経済大国である中国は、2022年から2030年にかけてのCAGRが22.4%となり、2030年には237億米ドルの市場規模に達すると予測されます。その他の注目すべき地域市場としては、日本とカナダがあり、2022年から2030年にかけてそれぞれ20.4%と19.6%の成長が予測されています。欧州では、ドイツがCAGR16.1%で成長すると予測されています。

調査対象企業の例

  • 3CLogic
  • x, Inc.
  • Aspect Software, Inc.
  • BT GROUP PLC
  • Cisco Systems, Inc.
  • Connect First, Inc.
  • Evolve IP LLC
  • Five9, Inc.
  • Genesys
  • Liveops, Inc.
  • Mitel Networks Corporation
  • NewVoiceMedia Limited
  • NICE Ltd.
  • Oracle Corporation
  • Ozonetel Communications Pvt Ltd.
  • West Corporation

目次

第1章 調査手法

第2章 エグゼクティブサマリー

  • 市場概要
  • 主要企業
  • 市場動向と促進要因
  • 世界市場の見通し

第3章 市場分析

  • 米国
  • カナダ
  • 日本
  • 中国
  • 欧州
  • フランス
  • ドイツ
  • イタリア
  • 英国
  • その他欧州
  • アジア太平洋
  • 世界のその他の地域

第4章 競合

目次
Product Code: MCP11097

What`s New for 2023?

»Special coverage on Russia-Ukraine war; global inflation; easing of "zero-Covid" policy in China and its `bumpy` reopening; supply chain disruptions, global trade tensions; and risk of recession.

»Global competitiveness and key competitor percentage market shares

» Market presence across multiple geographies - Strong/Active/Niche/Trivial

»Online interactive peer-to-peer collaborative bespoke updates

»Access to our digital archives and MarketGlass Research Platform

»Complimentary updates for one year

Looking Ahead to 2023

The global economy is at a critical crossroads with a number of interlocking challenges and crises running in parallel. The uncertainty around how Russia`s war on Ukraine will play out this year and the war`s role in creating global instability means that the trouble on the inflation front is not over yet. Food and fuel inflation will remain a persistent economic problem. Higher retail inflation will impact consumer confidence and spending. As governments combat inflation by raising interest rates, new job creation will slowdown and impact economic activity and growth. Lower capital expenditure is in the offing as companies go slow on investments, held back by inflation worries and weaker demand. With slower growth and high inflation, developed markets seem primed to enter into a recession. Fears of new COVID outbreaks and China's already uncertain post-pandemic path poses a real risk of the world experiencing more acute supply chain pain and manufacturing disruptions this year. Volatile financial markets, growing trade tensions, stricter regulatory environment and pressure to mainstream climate change into economic decisions will compound the complexity of challenges faced. Year 2023 is expected to be tough year for most markets, investors and consumers. Nevertheless, there is always opportunity for businesses and their leaders who can chart a path forward with resilience and adaptability.

Global Cloud-Based Contact Center Market to Reach $138.8 Billion by 2030

In the changed post COVID-19 business landscape, the global market for Cloud-Based Contact Center estimated at US$26.4 Billion in the year 2022, is projected to reach a revised size of US$138.8 Billion by 2030, growing at aCAGR of 23.1% over the period 2022-2030. Solutions, one of the segments analyzed in the report, is projected to record 24.2% CAGR and reach US$109.6 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Services segment is readjusted to a revised 19.6% CAGR for the next 8-year period.

The U.S. Market is Estimated at $8.2 Billion, While China is Forecast to Grow at 22.4% CAGR

The Cloud-Based Contact Center market in the U.S. is estimated at US$8.2 Billion in the year 2022. China, the world`s second largest economy, is forecast to reach a projected market size of US$23.7 Billion by the year 2030 trailing a CAGR of 22.4% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 20.4% and 19.6% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 16.1% CAGR.

Select Competitors (Total 22 Featured) -

  • 3CLogic
  • x, Inc.
  • Aspect Software, Inc.
  • BT GROUP PLC
  • Cisco Systems, Inc.
  • Connect First, Inc.
  • Evolve IP LLC
  • Five9, Inc.
  • Genesys
  • Liveops, Inc.
  • Mitel Networks Corporation
  • NewVoiceMedia Limited
  • NICE Ltd.
  • Oracle Corporation
  • Ozonetel Communications Pvt Ltd.
  • West Corporation

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • World Market Trajectories
    • Impact of Covid-19 and a Looming Global Recession
    • Cloud-Based Contact Center - Global Key Competitors Percentage Market Share in 2020 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2020 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Recent Past, Current & Future Analysis for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 2: World Historic Review for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 3: World 16-Year Perspective for Large Enterprises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
    • TABLE 4: World Recent Past, Current & Future Analysis for SMEs by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 5: World Historic Review for SMEs by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 6: World 16-Year Perspective for SMEs by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
    • TABLE 7: World Cloud-Based Contact Center Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
    • TABLE 8: World Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 9: World Historic Review for Cloud-Based Contact Center by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 10: World 16-Year Perspective for Cloud-Based Contact Center by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2014, 2023 & 2030
    • TABLE 11: World Recent Past, Current & Future Analysis for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 12: World Historic Review for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 13: World 16-Year Perspective for Solutions by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
    • TABLE 14: World Recent Past, Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 15: World Historic Review for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 16: World 16-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2023 (E)
    • TABLE 17: USA Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 18: USA Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 19: USA 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
    • TABLE 20: USA Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 21: USA Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 22: USA 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
  • CANADA
    • TABLE 23: Canada Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 24: Canada Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 25: Canada 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
    • TABLE 26: Canada Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 27: Canada Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 28: Canada 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
  • JAPAN
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2023 (E)
    • TABLE 29: Japan Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 30: Japan Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 31: Japan 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
    • TABLE 32: Japan Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 33: Japan Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 34: Japan 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
  • CHINA
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2023 (E)
    • TABLE 35: China Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 36: China Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 37: China 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
    • TABLE 38: China Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 39: China Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 40: China 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
  • EUROPE
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2023 (E)
    • TABLE 41: Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 42: Europe Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 43: Europe 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
    • TABLE 44: Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 45: Europe Historic Review for Cloud-Based Contact Center by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 46: Europe 16-Year Perspective for Cloud-Based Contact Center by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2014, 2023 & 2030
    • TABLE 47: Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 48: Europe Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 49: Europe 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
  • FRANCE
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2023 (E)
    • TABLE 50: France Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 51: France Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 52: France 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
    • TABLE 53: France Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 54: France Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 55: France 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
  • GERMANY
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2023 (E)
    • TABLE 56: Germany Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 57: Germany Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 58: Germany 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
    • TABLE 59: Germany Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 60: Germany Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 61: Germany 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
  • ITALY
    • TABLE 62: Italy Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 63: Italy Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 64: Italy 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
    • TABLE 65: Italy Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 66: Italy Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 67: Italy 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
  • UNITED KINGDOM
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2023 (E)
    • TABLE 68: UK Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 69: UK Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 70: UK 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
    • TABLE 71: UK Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 72: UK Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 73: UK 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
  • REST OF EUROPE
    • TABLE 74: Rest of Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 75: Rest of Europe Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 76: Rest of Europe 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
    • TABLE 77: Rest of Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 78: Rest of Europe Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 79: Rest of Europe 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
  • ASIA-PACIFIC
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2023 (E)
    • TABLE 80: Asia-Pacific Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 81: Asia-Pacific Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 82: Asia-Pacific 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
    • TABLE 83: Asia-Pacific Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 84: Asia-Pacific Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 85: Asia-Pacific 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
  • REST OF WORLD
    • TABLE 86: Rest of World Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 87: Rest of World Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 88: Rest of World 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
    • TABLE 89: Rest of World Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 90: Rest of World Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 91: Rest of World 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030

IV. COMPETITION