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クラウドベースのコンタクトセンターの世界市場

Cloud-Based Contact Center

出版日
ページ情報
英文 184 Pages
納期
即日から翌営業日
適宜更新あり
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=146.89円
クラウドベースのコンタクトセンターの世界市場
出版日: 2025年02月07日
発行: Global Industry Analysts, Inc.
ページ情報: 英文 184 Pages
納期: 即日から翌営業日
GIIご利用のメリット
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概要

クラウドベースのコンタクトセンターの世界市場は2030年までに1,551億米ドルに到達

2024年に449億米ドルと推定されるクラウドベースのコンタクトセンターの世界市場は、2024年から2030年にかけてCAGR 22.9％で成長し、2030年には1,551億米ドルに達すると予測されます。本レポートで分析したセグメントの1つであるクラウドベースのコンタクトセンターソリューションは、CAGR 24.0％を記録し、分析期間終了時には1,222億米ドルに達すると予測されます。クラウドベースのコンタクトセンターサービス分野の成長率は、分析期間でCAGR 19.5％と推定されます。

米国市場は132億米ドル、中国はCAGR 22.2％で成長予測

米国のクラウドベースのコンタクトセンター市場は、2024年に132億米ドルと推定されます。世界第2位の経済大国である中国は、2030年までに237億米ドルの市場規模に達すると予測され、分析期間2024-2030年のCAGRは22.2%です。その他の注目すべき地域別市場としては、日本とカナダがあり、分析期間中のCAGRはそれぞれ20.4%と19.0%と予測されています。欧州では、ドイツがCAGR約15.7%で成長すると予測されています。

世界のクラウドベースのコンタクトセンター市場- 主要動向と促進要因のまとめ

顧客サービスの未来はクラウドベースのコンタクトセンターにあり？

クラウドベースのコンタクトセンターの採用は、企業がカスタマーサービスにアプローチする方法を根本的に変えています。インフラに多額の投資を必要とする従来のオンプレミス型システムとは異なり、クラウドベースのコンタクトセンターはインターネットベースのプラットフォームを通じて運用されるため、以前は実現不可能だった拡張性と柔軟性が提供されます。近年劇的に加速しているリモートワークの台頭は、クラウド技術へのシフトを促す重要な要因となっています。企業は現在、世界な労働力をサポートする能力を有し、エージェントはシームレスなコミュニケーションとカスタマーサービス業務を維持しながら、どのような場所からでも働くことができます。さらに、顧客の期待も進化しています。今日の消費者は、電話、電子メール、ライブチャット、ソーシャルメディアなど、複数のプラットフォームにわたって、リアルタイムでパーソナライズされたサービスを求めています。クラウドベースのコンタクトセンターは、その統合されたユニファイド・コミュニケーション・システムを通じて、顧客とのやり取りを処理するための集中化されたプラットフォームを提供することで、企業がこうした要求に応えることを容易にします。また、これらのソリューションにより、物理的なハードウェアへの多額の先行投資も不要となり、あらゆる規模の企業がワールドクラスのカスタマーサービス業務を導入しやすくなります。

クラウドコンタクトセンターはどのようにカスタマーエクスペリエンスを向上させているのか？

クラウドベースのコンタクトセンターは、顧客サービスの情勢を一変させる最前線にあり、より迅速でパーソナライズされた効率的な顧客対応を提供しています。最も重要な改善点の1つは、顧客データを単一のプラットフォームに統合できることです。これにより、カスタマーサービス担当者はリアルタイムの洞察にアクセスし、より迅速で正確なオーダーメイドのソリューションを提供できるようになります。これにより、顧客のフラストレーションを軽減するだけでなく、複雑な問題をより効率的に解決するために必要な情報をエージェントに提供することができます。さらに、クラウドシステムの拡張性により、季節的なものであれ、特定のプロモーションやイベントに関連したものであれ、需要の変動に迅速に対応することができます。必要に応じて規模を拡大または縮小することで、企業はピーク時でも顧客の待ち時間を最小限に抑えることができます。さらに、クラウドコンタクトセンターでは、世界チームを活用することで、24時間365日のカスタマーサポートを提供することができます。異なるタイムゾーンのエージェントがシームレスにシフトを引き継ぐことができるため、隙間のない継続的なサービスが保証されます。AIを搭載したチャットボットやバーチャル・エージェントは、定型的な問い合わせに対応し、一般的な顧客からの質問に迅速に回答することで、この体験をさらに向上させる。このような人間とAIによるサポートの統合は、顧客がリアルタイムで可能な限り最高のサービスを受けられるようにする上で非常に重要です。

この変革においてテクノロジーが果たす役割とは？

テクノロジーはクラウドベースのコンタクトセンター革命の中心にあり、イノベーションを促進し、より効率的で効果的なカスタマーサービス・ソリューションを可能にします。この領域を再形成する重要なテクノロジーのひとつが人工知能（AI）で、定型業務や第一線の顧客からの問い合わせの大幅な自動化を可能にしています。AIを搭載したバーチャル・エージェントやチャットボットは顧客サービスの不可欠な一部となりつつあり、応答時間を改善しながら、基本的な問い合わせに対する人間の介入の必要性を減らしています。AIはまた、企業が強力な予測分析を利用することを可能にし、コンタクトセンターが需要を予測し、顧客のニーズを予測し、人員配置レベルを最適化することを可能にします。技術的変革のもうひとつの重要な側面は、CRM（顧客関係管理）ツール、マーケティング・オートメーション・プラットフォーム、ワークフォース管理システムなど、他のビジネス・システムとクラウド・コンタクトセンター・プラットフォームを統合することです。API（アプリケーション・プログラミング・インターフェース）は、これらのツール間のシームレスな統合を可能にし、顧客データがさまざまな部門をスムーズに流れるようにすることで、よりまとまりのある効率的なサービス環境の構築を支援します。さらに、サイバーセキュリティに関する懸念が高まり続ける中、クラウドコンタクトセンターは、機密性の高い顧客データを保護するために、エンドツーエンドの暗号化、多要素認証、定期的なセキュリティアップデートといった最先端の機能を統合することで、セキュリティプロトコルを進化させています。これらのセキュリティ対策は、GDPRやCCPAなど、顧客データの取り扱いや保存方法に厳しい要件を課す規制上の要求が高まっていることを考慮すると、特に重要です。

クラウドコンタクトセンター市場の成長を促進する要因は？

クラウドベースのコンタクトセンター市場の成長は、進化するビジネス需要、技術の進歩、消費者行動の変化に根ざしたいくつかの要因によってもたらされます。まず、リモートワークへのシフトが大きな成長要因となっています。ハイブリッドワークやリモートワーク環境を採用する企業が増える中、クラウドベースのコンタクトセンターは、業務効率と高品質の顧客サービスを維持しながら、分散した従業員をサポートするために必要な柔軟性を提供します。さらに、AIと自動化技術の急速な導入は、コンタクトセンターの運営方法を変えつつあります。企業はAIを搭載したツールを活用することで、定型業務を自動化するだけでなく、顧客の行動をより深く洞察し、よりパーソナライズされたプロアクティブなエンゲージメントを実現するケースが増えています。オムニチャネルコミュニケーションの需要も市場の成長を後押ししています。現代の消費者は、複数のチャネルにまたがるシームレスなインタラクションを期待しており、クラウドベースのソリューションは、電話、電子メール、ライブチャット、ソーシャルメディア間のスムーズな移行を可能にする統合プラットフォームを提供することで、これをサポートする独自の機能を備えています。さらに、クラウドコンタクトセンターは高価なハードウェアへの投資を不要にし、継続的なメンテナンスコストを削減するため、コスト削減は企業にとって大きな推進力となっています。企業はまた、クラウドベースのソリューションの拡張性にも魅力を感じています。クラウドベースのソリューションでは、インフラを追加することなく、変動する顧客需要に応じてキャパシティを簡単に調整できます。このような俊敏性とサードパーティ製アプリケーションとの統合機能を併せ持つクラウドベースのコンタクトセンターは、今日の速いペースで変化する顧客中心の市場で競争力を維持しようとする企業にとって不可欠なツールとなっています。

セグメント

コンポーネント（ソリューション、サービス）;組織規模（大企業、中小企業）

調査対象企業の例（全22件）

  • 3CLogic
  • x, Inc.
  • Aspect Software, Inc.
  • BT GROUP PLC
  • Cisco Systems, Inc.
  • Connect First, Inc.
  • Evolve IP LLC
  • Five9, Inc.
  • Genesys
  • Liveops, Inc.
  • Mitel Networks Corporation
  • NewVoiceMedia Limited
  • NICE Ltd.
  • Oracle Corporation
  • Ozonetel Communications Pvt Ltd.
  • West Corporation

目次

第1章 調査手法

第2章 エグゼクティブサマリー

  • 市場概要
  • 主要企業
  • 市場動向と促進要因
  • 世界市場の見通し

第3章 市場分析

  • 米国
  • カナダ
  • 日本
  • 中国
  • 欧州
  • フランス
  • ドイツ
  • イタリア
  • 英国
  • その他欧州
  • アジア太平洋
  • その他の地域

第4章 競合

目次
Product Code: MCP11097

Global Cloud-Based Contact Center Market to Reach US$155.1 Billion by 2030

The global market for Cloud-Based Contact Center estimated at US$44.9 Billion in the year 2024, is expected to reach US$155.1 Billion by 2030, growing at a CAGR of 22.9% over the analysis period 2024-2030. Cloud-Based Contact Center Solutions, one of the segments analyzed in the report, is expected to record a 24.0% CAGR and reach US$122.2 Billion by the end of the analysis period. Growth in the Cloud-Based Contact Center Services segment is estimated at 19.5% CAGR over the analysis period.

The U.S. Market is Estimated at US$13.2 Billion While China is Forecast to Grow at 22.2% CAGR

The Cloud-Based Contact Center market in the U.S. is estimated at US$13.2 Billion in the year 2024. China, the world's second largest economy, is forecast to reach a projected market size of US$23.7 Billion by the year 2030 trailing a CAGR of 22.2% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 20.4% and 19.0% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 15.7% CAGR.

Global Cloud-Based Contact Center Market - Key Trends and Drivers Summarized

Is the Future of Customer Service in Cloud-Based Contact Centers?

The adoption of cloud-based contact centers is fundamentally reshaping how businesses approach customer service. Unlike traditional, on-premise systems that require significant investments in infrastructure, cloud-based contact centers operate through internet-based platforms, offering scalability and flexibility that was previously unattainable. The rise of remote work, which has accelerated dramatically in recent years, has been a key factor driving the shift toward cloud technology. Companies now have the ability to support a global workforce, allowing agents to work from any location while maintaining seamless communication and customer service operations. Additionally, customer expectations have evolved. Today’s consumers demand real-time, personalized service across multiple platforms, including phone, email, live chat, and social media. Cloud-based contact centers, through their integrated and unified communication systems, make it easier for companies to meet these demands by providing a centralized platform for handling customer interactions. These solutions also eliminate the need for heavy upfront investments in physical hardware, making it accessible for businesses of all sizes to implement world-class customer service operations.

How Are Cloud Contact Centers Enhancing Customer Experience?

Cloud-based contact centers are at the forefront of revolutionizing the customer service landscape, offering faster, more personalized, and efficient customer interactions. One of the most significant improvements is the ability to unify customer data into a single platform, allowing customer service agents to access real-time insights and provide tailored solutions with greater speed and accuracy. This not only reduces customer frustration but also empowers agents with the information they need to solve complex issues more efficiently. Furthermore, the scalability of cloud systems allows businesses to quickly adapt to fluctuations in demand, whether they are seasonal or related to specific promotions or events. By scaling up or down as needed, businesses can ensure customers experience minimal wait times even during peak periods. Moreover, cloud contact centers allow businesses to offer 24/7 customer support through the use of global teams. Agents from different time zones can seamlessly take over shifts, ensuring continuous service without gaps. AI-powered chatbots and virtual agents further enhance this experience by handling routine inquiries and offering quick responses to common customer questions, which frees up human agents to focus on more complex, high-value interactions. This integration of human and AI-driven support is critical in ensuring that customers receive the best possible service in real time.

What Role Does Technology Play in This Transformation?

Technology is at the heart of the cloud-based contact center revolution, driving innovation and enabling more efficient and effective customer service solutions. One of the key technologies reshaping this space is artificial intelligence (AI), which has enabled significant automation of routine tasks and first-line customer inquiries. AI-powered virtual agents and chatbots are becoming an integral part of customer service, reducing the need for human intervention for basic queries while improving response times. AI also enables businesses to tap into powerful predictive analytics, allowing contact centers to forecast demand, anticipate customer needs, and optimize staffing levels. Another critical aspect of the technological transformation is the integration of cloud contact center platforms with other business systems, such as CRM (Customer Relationship Management) tools, marketing automation platforms, and workforce management systems. APIs (Application Programming Interfaces) enable seamless integration between these tools, ensuring that customer data flows smoothly across various departments, helping create a more cohesive and efficient service environment. Additionally, as concerns around cybersecurity continue to grow, cloud contact centers have advanced their security protocols by integrating cutting-edge features such as end-to-end encryption, multi-factor authentication, and regular security updates to protect sensitive customer data. These security measures are particularly important in light of increasing regulatory demands such as GDPR and CCPA, which place strict requirements on how customer data is handled and stored.

What Are the Drivers Fueling Growth in the Cloud Contact Center Market?

The growth in the cloud-based contact center market is driven by several factors, all rooted in evolving business demands, technological advancements, and shifting consumer behaviors. First, the widespread shift toward remote work is a major growth driver. As more companies embrace hybrid and remote work environments, cloud-based contact centers offer the flexibility needed to support a distributed workforce while maintaining operational efficiency and high-quality customer service. Additionally, the rapid adoption of AI and automation technologies is transforming how contact centers operate. Businesses are increasingly leveraging AI-powered tools not only to automate routine tasks but also to gain deeper insights into customer behavior, allowing for more personalized and proactive engagement. The demand for omnichannel communication is also fueling market growth. Modern consumers expect seamless interactions across multiple channels, and cloud-based solutions are uniquely equipped to support this by providing integrated platforms that allow for smooth transitions between phone calls, emails, live chat, and social media. Furthermore, cost savings are a significant driver for businesses, as cloud contact centers eliminate the need for expensive hardware investments and reduce ongoing maintenance costs. Companies are also attracted to the scalability of cloud-based solutions, which allow them to easily adjust their capacity based on fluctuating customer demand without the need for additional infrastructure. This agility, combined with the ability to integrate with third-party applications, makes cloud-based contact centers an essential tool for businesses looking to stay competitive in today’s fast-paced and customer-centric market.

SCOPE OF STUDY:

The report analyzes the Cloud-Based Contact Center market in terms of units by the following Segments, and Geographic Regions/Countries:

Segments:

Component (Solutions, Services); Organization Size (Large Enterprises, SMEs)

Geographic Regions/Countries:

World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.

Select Competitors (Total 22 Featured) -

  • 3CLogic
  • x, Inc.
  • Aspect Software, Inc.
  • BT GROUP PLC
  • Cisco Systems, Inc.
  • Connect First, Inc.
  • Evolve IP LLC
  • Five9, Inc.
  • Genesys
  • Liveops, Inc.
  • Mitel Networks Corporation
  • NewVoiceMedia Limited
  • NICE Ltd.
  • Oracle Corporation
  • Ozonetel Communications Pvt Ltd.
  • West Corporation

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • Global Economic Update
    • Cloud-Based Contact Center - Global Key Competitors Percentage Market Share in 2025 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2025 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Remote Work and Distributed Teams Spur Growth in Cloud-Based Contact Centers
    • Omnichannel Customer Engagement Expands the Addressable Market Opportunity
    • Cloud Adoption in Small and Medium Enterprises (SMEs) Drives Market Growth
    • Growing Cybersecurity Concerns Shape Innovations in Cloud-Based Contact Center Platforms
    • AI-Powered Automation Generates New Opportunities for Customer Support Efficiency
    • Real-Time Data and Performance Monitoring Sustain Growth in Cloud-Based Contact Centers
    • Migration from Traditional Call Centers to Cloud-Based Systems Transforms the Market
    • Seamless Integration with CRM and Business Systems Fuels Cloud-Based Contact Center Adoption
    • Global Customer Service Operations Expand Market Reach for Cloud-Based Contact Centers
    • Personalization and Customization of Customer Experience Strengthen Market Demand for Cloud Solutions
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Cloud-Based Contact Center Market Analysis of Annual Sales in US$ Million for Years 2015 through 2030
    • TABLE 2: World Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 3: World Historic Review for Cloud-Based Contact Center by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 4: World 15-Year Perspective for Cloud-Based Contact Center by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2015, 2025 & 2030
    • TABLE 5: World Recent Past, Current & Future Analysis for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 6: World Historic Review for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 7: World 15-Year Perspective for Solutions by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
    • TABLE 8: World Recent Past, Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 9: World Historic Review for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 10: World 15-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
    • TABLE 11: World Recent Past, Current & Future Analysis for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 12: World Historic Review for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 13: World 15-Year Perspective for Large Enterprises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030
    • TABLE 14: World Recent Past, Current & Future Analysis for SMEs by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 15: World Historic Review for SMEs by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 16: World 15-Year Perspective for SMEs by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2025 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)
    • TABLE 17: USA Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 18: USA Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 19: USA 15-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
    • TABLE 20: USA Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 21: USA Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 22: USA 15-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2015, 2025 & 2030
  • CANADA
    • TABLE 23: Canada Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 24: Canada Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 25: Canada 15-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
    • TABLE 26: Canada Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 27: Canada Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 28: Canada 15-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2015, 2025 & 2030
  • JAPAN
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)
    • TABLE 29: Japan Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 30: Japan Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 31: Japan 15-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
    • TABLE 32: Japan Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 33: Japan Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 34: Japan 15-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2015, 2025 & 2030
  • CHINA
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)
    • TABLE 35: China Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 36: China Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 37: China 15-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
    • TABLE 38: China Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 39: China Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 40: China 15-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2015, 2025 & 2030
  • EUROPE
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)
    • TABLE 41: Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 42: Europe Historic Review for Cloud-Based Contact Center by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 43: Europe 15-Year Perspective for Cloud-Based Contact Center by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2015, 2025 & 2030
    • TABLE 44: Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 45: Europe Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 46: Europe 15-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
    • TABLE 47: Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 48: Europe Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 49: Europe 15-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2015, 2025 & 2030
  • FRANCE
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)
    • TABLE 50: France Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 51: France Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 52: France 15-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
    • TABLE 53: France Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 54: France Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 55: France 15-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2015, 2025 & 2030
  • GERMANY
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)
    • TABLE 56: Germany Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 57: Germany Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 58: Germany 15-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
    • TABLE 59: Germany Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 60: Germany Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 61: Germany 15-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2015, 2025 & 2030
  • ITALY
    • TABLE 62: Italy Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 63: Italy Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 64: Italy 15-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
    • TABLE 65: Italy Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 66: Italy Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 67: Italy 15-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2015, 2025 & 2030
  • UNITED KINGDOM
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)
    • TABLE 68: UK Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 69: UK Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 70: UK 15-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
    • TABLE 71: UK Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 72: UK Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 73: UK 15-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2015, 2025 & 2030
  • REST OF EUROPE
    • TABLE 74: Rest of Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 75: Rest of Europe Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 76: Rest of Europe 15-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
    • TABLE 77: Rest of Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 78: Rest of Europe Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 79: Rest of Europe 15-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2015, 2025 & 2030
  • ASIA-PACIFIC
    • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)
    • TABLE 80: Asia-Pacific Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 81: Asia-Pacific Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 82: Asia-Pacific 15-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
    • TABLE 83: Asia-Pacific Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 84: Asia-Pacific Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 85: Asia-Pacific 15-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2015, 2025 & 2030
  • REST OF WORLD
    • TABLE 86: Rest of World Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 87: Rest of World Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 88: Rest of World 15-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2015, 2025 & 2030
    • TABLE 89: Rest of World Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 90: Rest of World Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
    • TABLE 91: Rest of World 15-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2015, 2025 & 2030

IV. COMPETITION