フィールドサービス管理（FSM）市場：展開モデル別、企業規模別、コンポーネント別、業種別、予測、2023年～2032年

フィールドサービス管理（FSM）市場は、合理化されたプロセスと生産性向上の需要により、2023年から2032年にかけて15%以上のCAGRが予測されています。

業種を問わず、フィールド業務のリアルタイム可視化の必要性を認識する企業が増えており、FSMソリューションの需要が急増しています。

IBMのレポートによると、インドと中国のIT企業がAIの導入をリードしています。IT従業員の60％近くがすでにAIアプリケーションを使用しています。IoT、AI、MLといった先進技術の採用が増加していることが、市場の成長を後押ししています。これらの技術により、企業はフィールドサービス業務を最適化し、機器の故障を予測し、パフォーマンスに影響を与える前に問題にプロアクティブに対処できるようになります。

サービス分野は、2023-2032年にかけて旺盛な需要を記録すると予測されています。組織が総合的なソリューションを求めるようになるにつれ、導入、コンサルティング、トレーニングを含む総合的なサービスに対する需要が顕著に増加しています。サービスプロバイダーは、さまざまな分野の企業が直面する独自の課題に対処するオーダーメードのソリューションを提供することで、この動向を活用しています。サービスプロバイダーは、FSMソリューションが多様な業界の既存の業務フレームワークにシームレスに統合されるようにしています。

輸送・ロジスティクス分野は、サプライチェーンネットワークの複雑化により、2032年まで大幅な成長が見込まれています。この分野の企業は、ルート計画を最適化し、車両を効率的に管理し、ロジスティクス業務全体を強化するためにFSMに注目しています。ロジスティクスと輸送におけるFSMの統合は、業務コストの削減、納品スケジュールの改善、ひいては顧客満足度の向上という、画期的な効果を発揮しています。

欧州のフィールドサービス管理（FSM）市場は2032年まで大幅に拡大すると予想されるが、これは同地域が技術的進歩に重点を置いていることに加え、FSMソリューションの導入に向けた積極的なアプローチなどが要因となっています。企業は、競争力を維持するためのフィールドサービス管理（FSM）ソリューションの戦略的重要性をますます認識するようになっています。これは、投資と協力の急増とともに、欧州地域全体のフィールドサービス業務の将来を形成しています。

目次

第1章 調査手法と調査範囲

第2章 エグゼクティブサマリー

第3章 フィールドサービス管理（FSM）業界考察

• COVID-19のインパクト
• エコシステム分析
• テクノロジーとイノベーションの展望
• 特許分析
• 主要ニュースと取り組み
  • 提携/協力
  • 合併/買収
  • 投資
  • 製品上市とイノベーション
• 規制状況
• 影響要因
  • 促進要因
    • 労働力最適化のニーズの高まり
    • モバイルデバイスの普及
    • 顧客体験の向上に対する需要の高まり
    • クラウドベースのフィールドサービス管理（FSM）ソリューションの採用
  • 業界の潜在的リスク＆課題
    • 既存のCRMやERPシステムの複雑さ
    • 熟練技術者の不足
• 成長可能性分析
• ポーター分析
• PESTEL分析

第4章 競合情勢

• イントロダクション
• 各社の市場シェア
• 主要市場プレーヤーの競合分析
  • IFS
  • Oracle Corporation
  • Salesforce, Inc.
  • Microsoft Corporation
  • ServiceMax
  • SAP
  • ServicePower
• 競合のポジショニングマトリックス
• 戦略展望マトリックス

第5章 フィールドサービス管理（FSM）市場推定・予測：展開モデル別

• 主要動向：展開モデル別
• オンプレミス
• クラウド

第6章 フィールドサービス管理（FSM）市場推定・予測：企業規模別

• 主要動向：企業規模別
• 中小企業
• 大企業

第7章 フィールドサービス管理（FSM）市場推定・予測：コンポーネント別

• 主要動向：コンポーネント別
• ソリューション
  • モバイルフィールド実行
  • サービス契約管理
  • 保証管理
  • ワークフォース管理
  • 顧客管理
  • 在庫管理
  • その他
• サービス
  • 実装
  • トレーニング・サポート
  • コンサルティング・アドバイザリー

第8章 フィールドサービス管理（FSM）市場推定・予測：業種別

• 主要動向：業種別
• BFSI
• ヘルスケア
• エネルギー・ユーティリティ
• 電気通信
• 小売・卸売
• 建設・不動産
• 製造
• 輸送・物流
• その他

第9章 フィールドサービス管理（FSM）市場推定・予測：地域別

• 主要動向：地域別
• 北米
  • 米国
  • カナダ
• 欧州
  • 英国
  • ドイツ
  • フランス
  • イタリア
  • スペイン
  • 北欧
• アジア太平洋
  • 中国
  • インド
  • 日本
  • 韓国
  • オーストラリア
  • 東南アジア
• ラテンアメリカ
  • ブラジル
  • メキシコ
  • アルゼンチン
• 中東・アフリカ
  • 南アフリカ
  • アラブ首長国連邦
  • サウジアラビア

第10章 企業プロファイル

• Accenture
• Agile 3 Solutions LLC
• Astea International, Inc.
• Comarch SA
• FieldAware
• IBM Corporation
• IFS
• Klugo Group, SAP SE
• Microsoft Corporation
• Nomadia
• Oracle Corporation
• OverIT
• Praxedo
• Salesforce, Inc.
• SAP
• ServiceMax
• ServicePower
• ServiceNow
• Tech Mahindra Limited
• Trimble Navigation Limited

Data Tables

• TABLE 1 Global field service management market 360 degree synopsis, 2018-2032
• TABLE 2 Field service management market, 2018 - 2022
• TABLE 3 Field service management market, 2023 - 2032
• TABLE 4 Field service management TAM, 2023 - 2032
• TABLE 5 Field service management market, by region, 2018 - 2022 (USD Million)
• TABLE 6 Field service management market, by region, 2023 - 2032 (USD Million)
• TABLE 7 Field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 8 Field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 9 Field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 10 Field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 11 Field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 12 Field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 13 Field service management market, by industry vertical, 2018 - 2022 (USD Million)
• TABLE 14 Field service management market, by industry vertical, 2023 - 2032 (USD Million)
• TABLE 15 COVID-19 impact on the North America field service management market
• TABLE 16 COVID-19 impact on the Europe field service management market
• TABLE 17 COVID-19 impact on the Asia Pacific field service management market
• TABLE 18 COVID-19 impact on the Latin America field service management market
• TABLE 19 COVID-19 impact on the MEA field service management market
• TABLE 20 Vendor matrix
• TABLE 21 Patent analysis
• TABLE 22 Industry impact forces
• TABLE 23 Company market share, 2022
• TABLE 24 Competitive analysis of major market players, 2022
• TABLE 25 On-premises market, 2018 - 2022 (USD Million)
• TABLE 26 On-premises market, 2023 - 2032 (USD Million)
• TABLE 27 Cloud market, 2018 - 2022 (USD Million)
• TABLE 28 Cloud market, 2023 - 2032 (USD Million)
• TABLE 29 SMEs market, 2018 - 2022 (USD Million)
• TABLE 30 SMEs market, 2023 - 2032 (USD Million)
• TABLE 31 Large enterprises market, 2018 - 2022 (USD Million)
• TABLE 32 Large enterprises market, 2023 - 2032 (USD Million)
• TABLE 33 Solution market, 2018 - 2022 (USD Million)
• TABLE 34 Solution market, 2023 - 2032 (USD Million)
• TABLE 35 Mobile field execution market, 2018 - 2022 (USD Million)
• TABLE 36 Mobile field execution market, 2023 - 2032 (USD Million)
• TABLE 37 Service contract management market, 2018 - 2022 (USD Million)
• TABLE 38 Service contract management market, 2023 - 2032 (USD Million)
• TABLE 39 Warranty management market, 2018 - 2022 (USD Million)
• TABLE 40 Warranty management market, 2023 - 2032 (USD Million)
• TABLE 41 Workforce management market, 2018 - 2022 (USD Million)
• TABLE 42 Workforce management market, 2023 - 2032 (USD Million)
• TABLE 43 Customer management market, 2018 - 2022 (USD Million)
• TABLE 44 Customer management market, 2023 - 2032 (USD Million)
• TABLE 45 Inventory management market, 2018 - 2022 (USD Million)
• TABLE 46 Inventory management market, 2023 - 2032 (USD Million)
• TABLE 47 Others market, 2018 - 2022 (USD Million)
• TABLE 48 Others market, 2023 - 2032 (USD Million)
• TABLE 49 Services market, 2018 - 2022 (USD Million)
• TABLE 50 Services market, 2023 - 2032 (USD Million)
• TABLE 51 Implementation market, 2018 - 2022 (USD Million)
• TABLE 52 Implementation market, 2023 - 2032 (USD Million)
• TABLE 53 Training & support market, 2018 - 2022 (USD Million)
• TABLE 54 Training & support market, 2023 - 2032 (USD Million)
• TABLE 55 Consulting & advisory market, 2018 - 2022 (USD Million)
• TABLE 56 Consulting & advisory market, 2023 - 2032 (USD Million)
• TABLE 57 BFSI market, 2018 - 2022 (USD Million)
• TABLE 58 BFSI market, 2023 - 2032 (USD Million)
• TABLE 59 Healthcare market, 2018 - 2022 (USD Million)
• TABLE 60 Healthcare market, 2023 - 2032 (USD Million)
• TABLE 61 Energy & utilities market, 2018 - 2022 (USD Million)
• TABLE 62 Energy & utilities market, 2023 - 2032 (USD Million)
• TABLE 63 Telecom market, 2018 - 2022 (USD Million)
• TABLE 64 Telecom market, 2023 - 2032 (USD Million)
• TABLE 65 Retail & wholesale market, 2018 - 2022 (USD Million)
• TABLE 66 Retail & wholesale market, 2023 - 2032 (USD Million)
• TABLE 67 Construction & real estate market, 2018 - 2022 (USD Million)
• TABLE 68 Construction & real estate market, 2023 - 2032 (USD Million)
• TABLE 69 Manufacturing market, 2018 - 2022 (USD Million)
• TABLE 70 Manufacturing market, 2023 - 2032 (USD Million)
• TABLE 71 Transportation & logistics estate market, 2018 - 2022 (USD Million)
• TABLE 72 Transportation & logistics market, 2023 - 2032 (USD Million)
• TABLE 73 Others market, 2018 - 2022 (USD Million)
• TABLE 74 Others market, 2023 - 2032 (USD Million)
• TABLE 75 North America field service management market, 2018 - 2022 (USD Million)
• TABLE 76 North America field service management market, 2023 - 2032 (USD Million)
• TABLE 77 North America field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 78 North America field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 79 North America field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 80 North America field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 81 North America field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 82 North America field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 83 North America field service management market, by industry vertical, 2018 - 2022 (USD Million)
• TABLE 84 North America field service management market, by industry vertical, 2023 - 2032 (USD Million)
• TABLE 85 U.S. field service management market, 2018 - 2022 (USD Million)
• TABLE 86 U.S. field service management market, 2023 - 2032 (USD Million)
• TABLE 87 U.S. field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 88 U.S. field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 89 U.S. field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 90 U.S. field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 91 U.S. field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 92 U.S. field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 93 U.S. field service management market, by industry vertical, 2018 - 2022 (USD Million)
• TABLE 94 U.S. field service management market, by industry vertical, 2023 - 2032 (USD Million)
• TABLE 95 Canada field service management market, 2018 - 2022 (USD Million)
• TABLE 96 Canada field service management market, 2023 - 2032 (USD Million)
• TABLE 97 Canada field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 98 Canada field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 99 Canada field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 100 Canada field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 101 Canada field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 102 Canada field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 103 Canada field service management market, by industry vertical, 2018 - 2022 (USD Million)
• TABLE 104 Canada field service management market, by industry vertical, 2023 - 2032 (USD Million)
• TABLE 105 Europe field service management market, 2018 - 2022 (USD Million)
• TABLE 106 Europe field service management market, 2023 - 2032 (USD Million)
• TABLE 107 Europe field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 108 Europe field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 109 Europe field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 110 Europe field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 111 Europe field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 112 Europe field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 113 Europe field service management market, by industry vertical, 2018 - 2022 (USD Million)
• TABLE 114 Europe field service management market, by industry vertical, 2023 - 2032 (USD Million)
• TABLE 115 UK field service management market, 2018 - 2022 (USD Million)
• TABLE 116 UK field service management market, 2023 - 2032 (USD Million)
• TABLE 117 UK field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 118 UK field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 119 UK field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 120 UK field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 121 UK field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 122 UK field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 123 UK field service management market, by industry vertical, 2018 - 2022 (USD Million)
• TABLE 124 UK field service management market, by industry vertical, 2023 - 2032 (USD Million)
• TABLE 125 Germany field service management market, 2018 - 2022 (USD Million)
• TABLE 126 Germany field service management market, 2023 - 2032 (USD Million)
• TABLE 127 Germany field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 128 Germany field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 129 Germany field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 130 Germany field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 131 Germany field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 132 Germany field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 133 Germany field service management market, by industry vertical, 2018 - 2022 (USD Million)
• TABLE 134 Germany field service management market, by industry vertical, 2023 - 2032 (USD Million)
• TABLE 135 France field service management market, 2018 - 2022 (USD Million)
• TABLE 136 France field service management market, 2023 - 2032 (USD Million)
• TABLE 137 France field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 138 France field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 139 France field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 140 France field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 141 France field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 142 France field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 143 France field service management market, by industry vertical, 2018 - 2022 (USD Million)
• TABLE 144 France field service management market, by industry vertical, 2023 - 2032 (USD Million)
• TABLE 145 Italy field service management market, 2018 - 2022 (USD Million)
• TABLE 146 Italy field service management market, 2023 - 2032 (USD Million)
• TABLE 147 Italy field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 148 Italy field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 149 Italy field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 150 Italy field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 151 Italy field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 152 Italy field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 153 Italy field service management market, by industry vertical, 2018 - 2022 (USD Million)
• TABLE 154 Italy field service management market, by industry vertical, 2023 - 2032 (USD Million)
• TABLE 155 Spain field service management market, 2018 - 2022 (USD Million)
• TABLE 156 Spain field service management market, 2023 - 2032 (USD Million)
• TABLE 157 Spain field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 158 Spain field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 159 Sapin field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 160 Spain field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 161 Spain field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 162 Spain field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 163 Spain field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 164 Spain field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 165 Nordics field service management market, 2018 - 2022 (USD Million)
• TABLE 166 Nordics field service management market, 2023 - 2032 (USD Million)
• TABLE 167 Nordics field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 168 Nordics field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 169 Nordics field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 170 Nordics field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 171 Nordics field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 172 Nordics field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 173 Nordics field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 174 Nordics field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 175 Asia Pacific field service management market, 2018 - 2022 (USD Million)
• TABLE 176 Asia Pacific field service management market, 2023 - 2032 (USD Million)
• TABLE 177 Asia Pacific field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 178 Asia Pacific field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 179 Asia Pacific field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 180 Asia Pacific field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 181 Asia Pacific field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 182 Asia Pacific field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 183 Asia Pacific field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 184 Asia Pacific field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 185 China field service management market, 2018 - 2022 (USD Million)
• TABLE 186 China field service management market, 2023 - 2032 (USD Million)
• TABLE 187 China field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 188 China field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 189 China field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 190 China field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 191 China field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 192 China field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 193 China field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 194 China field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 195 India field service management market, 2018 - 2022 (USD Million)
• TABLE 196 India field service management market, 2023 - 2032 (USD Million)
• TABLE 197 India field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 198 India field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 199 India field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 200 India field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 201 India field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 202 India field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 203 India field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 204 India field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 205 Japan field service management market, 2018 - 2022 (USD Million)
• TABLE 206 Japan field service management market, 2023 - 2032 (USD Million)
• TABLE 207 Japan field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 208 Japan field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 209 Japan field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 210 Japan field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 211 Japan field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 212 Japan field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 213 Japan field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 214 Japan field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 215 South Korea field service management market, 2018 - 2022 (USD Million)
• TABLE 216 South Korea field service management market, 2023 - 2032 (USD Million)
• TABLE 217 South Korea field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 218 South Korea field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 219 South Korea field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 220 South Korea field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 221 South Korea field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 222 South Korea field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 223 South Korea field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 224 South Korea field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 225 Australia field service management market, 2018 - 2022 (USD Million)
• TABLE 226 Australia field service management market, 2023 - 2032 (USD Million)
• TABLE 227 Australia field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 228 Australia field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 229 Australia field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 230 Australia field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 231 Australia field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 232 Australia field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 233 Australia field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 234 Australia field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 235 Southeast Asia field service management market, 2018 - 2022 (USD Million)
• TABLE 236 Southeast Asia field service management market, 2023 - 2032 (USD Million)
• TABLE 237 Southeast Asia field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 238 Southeast Asia field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 239 Southeast Asia field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 240 Southeast Asia field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 241 Southeast Asia field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 242 Southeast Asia field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 243 Southeast Asia field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 244 Southeast Asia field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 245 Latin America field service management market, 2018 - 2022 (USD Million)
• TABLE 246 Latin America field service management market, 2023 - 2032 (USD Million)
• TABLE 247 Latin America field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 248 Latin America field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 249 Latin America field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 250 Latin America field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 251 Latin America field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 252 Latin America field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 253 Latin America field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 254 Latin America field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 255 Brazil field service management market, 2018 - 2022 (USD Million)
• TABLE 256 Brazil field service management market, 2023 - 2032 (USD Million)
• TABLE 257 Brazil field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 258 Brazil field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 259 Brazil field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 260 Brazil field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 261 Brazil field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 262 Brazil field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 263 Brazil field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 264 Brazil field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 265 Mexico field service management market, 2018 - 2022 (USD Million)
• TABLE 266 Mexico field service management market, 2023 - 2032 (USD Million)
• TABLE 267 Mexico field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 268 Mexico field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 269 Mexico field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 270 Mexico field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 271 Mexico field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 272 Mexico field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 273 Mexico field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 274 Mexico field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 275 Argentina field service management market, 2018 - 2022 (USD Million)
• TABLE 276 Argentina field service management market, 2023 - 2032 (USD Million)
• TABLE 277 Argentina field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 278 Argentina field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 279 Argentina field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 280 Argentina field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 281 Argentina field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 282 Argentina field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 283 Argentina field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 284 Argentina field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 285 MEA field service management market, 2018 - 2022 (USD Million)
• TABLE 286 MEA field service management market, 2023 - 2032 (USD Million)
• TABLE 287 MEA field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 288 MEA field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 289 MEA field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 290 MEA field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 291 MEA field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 292 MEA field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 293 MEA field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 294 MEA field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 295 South Africa field service management market, 2018 - 2022 (USD Million)
• TABLE 296 South Africa field service management market, 2023 - 2032 (USD Million)
• TABLE 297 South Africa field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 298 South Africa field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 299 South Africa field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 300 South Africa field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 301 South Africa field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 302 South Africa field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 303 South Africa field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 304 South Africa field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 305 UAE field service management market, 2018 - 2022 (USD Million)
• TABLE 306 UAE field service management market, 2023 - 2032 (USD Million)
• TABLE 307 UAE field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 308 UAE field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 309 UAE field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 310 UAE field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 311 UAE field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 312 UAE field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 313 UAE field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 314 UAE field service management market, by Industry vertical, 2023 - 2032 (USD Million)
• TABLE 315 Saudi Arabia field service management market, 2018 - 2022 (USD Million)
• TABLE 316 Saudi Arabia field service management market, 2023 - 2032 (USD Million)
• TABLE 317 Saudi Arabia field service management market, by deployment model, 2018 - 2022 (USD Million)
• TABLE 318 Saudi Arabia field service management market, by deployment model, 2023 - 2032 (USD Million)
• TABLE 319 Saudi Arabia field service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 320 Saudi Arabia field service management market, by enterprise size, 2023 - 2032 (USD Million)
• TABLE 321 Saudi Arabia field service management market, by component, 2018 - 2022 (USD Million)
• TABLE 322 Saudi Arabia field service management market, by component, 2023 - 2032 (USD Million)
• TABLE 323 Saudi Arabia field service management market, by Industry vertical, 2018 - 2022 (USD Million)
• TABLE 324 Saudi Arabia field service management market, by Industry vertical, 2023 - 2032 (USD Million)

Charts & Figures

• FIG 1 GMI's report coverage in the global field service management market
• FIG 2 Industry segmentation
• FIG 3 Forecast calculation
• FIG 4 Profile break-up of primary respondents
• FIG 5 Field service management market 360 degree synopsis, 2018 - 2032
• FIG 6 Industry ecosystem analysis
• FIG 7 Profit margin analysis
• FIG 8 Growth potential analysis
• FIG 9 Porter's analysis
• FIG 10 PESTEL analysis
• FIG 11 Competitive analysis of major market players, 2022
• FIG 12 Competitive positioning matrix
• FIG 13 Strategic outlook matrix
• FIG 14 Field service management market, by deployment model, 2022 & 2032
• FIG 15 Field service management market, by enterprise size, 2022 & 2032
• FIG 16 Field service management market, by component, 2022 & 2032
• FIG 17 Field service management market, by industry vertical, 2022 & 2032
• FIG 18 SWOT Analysis, Accenture
• FIG 19 SWOT Analysis, Agile 3 Solutions LLC
• FIG 20 SWOT Analysis, Astea International, Inc.
• FIG 21 SWOT Analysis, Comarch SA
• FIG 22 SWOT Analysis, FieldAware
• FIG 23 SWOT Analysis, IBM Corporation
• FIG 24 SWOT Analysis, IFS
• FIG 25 SWOT Analysis, Klugo Group, SAP SE
• FIG 26 SWOT Analysis, Microsoft Corporation
• FIG 27 SWOT Analysis, Nomadia
• FIG 28 SWOT Analysis, Oracle Corporation
• FIG 29 SWOT Analysis, OverIT
• FIG 30 SWOT Analysis, Praxedo
• FIG 31 SWOT Analysis, Salesforce, Inc.
• FIG 32 SWOT Analysis, SAP
• FIG 33 SWOT Analysis, ServiceMax
• FIG 34 SWOT Analysis, ServicePower
• FIG 35 SWOT Analysis, ServiceNow
• FIG 36 SWOT Analysis, Tech Mahindra Limited
• FIG 37 SWOT Analysis, Trimble Navigation Limited

Field service management market is predicted to witness over 15% CAGR from 2023 to 2032 owing to the demand for streamlined processes and enhanced productivity. Businesses across industries are increasingly realizing the need for real-time visibility into field operations, leading to a surge in demand for FSM solutions.

According to an IBM report, IT companies across India and China are leading the AI adoption. Almost 60% of IT employees are already using AI applications. The increasing adoption of advanced technologies such as IoT, AI, and ML are driving the market growth. These technologies empower organizations to optimize field service operations, predict equipment failures, and proactively address issues before they impact performance.

The overall field service management market is classified based on deployment model, enterprise size, component, industry vertical, and region.

The services segment is anticipated to record strong demand over 2023-2032. As organizations strive for holistic solutions, the demand for comprehensive services, including implementation, consulting, and training, is witnessing a notable upswing. Service providers are capitalizing on this trend by offering tailored solutions that address the unique challenges faced by businesses in various sectors. They ensure that FSM solutions seamlessly integrate into the existing operational framework of diverse industries.

The transportation & logistics segment is expected to witness substantial growth through 2032 owing to the increasing complexity of supply chain networks. Organizations in this sector are turning to FSM to optimize route planning, manage vehicle fleets efficiently, and enhance overall logistics operations. The integration of FSM in logistics and transportation is proving to be a game-changer, reducing operational costs, improving delivery timelines, and ultimately boosting customer satisfaction.

Europe field service management market will expand significantly through 2032 attributed to factors like the region's strong emphasis on technological advancements, coupled with a proactive approach toward adopting FSM solutions. The businesses are increasingly recognizing the strategic importance of field service management solutions in staying competitive. This, along with the surge in investments and collaborations are shaping the future of field service operations across the Europe region.

Table of Contents

Chapter 1 Methodology & Scope

• 1.1 Market scope & definition
• 1.2 Base estimates & calculations
• 1.3 Forecast calculation
• 1.4 Data sources
  • 1.4.1 Primary
  • 1.4.2 Secondary
    • 1.4.2.1 Paid sources
    • 1.4.2.2 Public sources

Chapter 2 Executive Summary

• 2.1 Field service management market 360 degree synopsis, 2018 - 2032
• 2.2 Business trends
  • 2.2.1 Total Addressable Market (TAM), 2023 - 2032
• 2.3 Regional trends
• 2.4 Deployment model trends
• 2.5 Enterprise size trends
• 2.6 Component trends
• 2.7 Industry vertical trends

Chapter 3 Field Service Management Industry Insights

• 3.1 Impact of COVID-19
• 3.2 Industry ecosystem analysis
• 3.3 Technology & innovation landscape
• 3.4 Patent analysis
• 3.5 Key news and initiatives
  • 3.5.1 Partnership/Collaboration
  • 3.5.2 Merger/Acquisition
  • 3.5.3 Investment
  • 3.5.4 Product launch & innovation
• 3.6 Regulatory landscape
• 3.7 Impact forces
  • 3.7.1 Growth drivers
    • 3.7.1.1 Growing need for workforce optimization
    • 3.7.1.2 Rising adoption of mobile devices
    • 3.7.1.3 Increasing demand for enhanced customer experience
    • 3.7.1.4 Adoption of cloud-based field service management solutions
  • 3.7.2 Industry pitfalls & challenges
    • 3.7.2.1 Complexities in the existing CRM or ERP systems
    • 3.7.2.2 Insufficient skilled technicians
• 3.8 Growth potential analysis
• 3.9 Porter's analysis
• 3.10 PESTEL analysis

Chapter 4 Competitive Landscape, 2022

• 4.1 Introduction
• 4.2 Company market share, 2022
• 4.3 Competitive analysis of major market players, 2022
  • 4.3.1 IFS
  • 4.3.2 Oracle Corporation
  • 4.3.3 Salesforce, Inc.
  • 4.3.4 Microsoft Corporation
  • 4.3.5 ServiceMax
  • 4.3.6 SAP
  • 4.3.7 ServicePower
• 4.4 Competitive positioning matrix, 2022
• 4.5 Strategic outlook matrix, 2022

Chapter 5 Field Service Management Market Estimates & Forecast, By Deployment Model (Revenue)

• 5.1 Key trends, by deployment model
• 5.2 On-Premises
• 5.3 Cloud

Chapter 6 Field Service Management Market Estimates & Forecast, By Enterprise size (Revenue)

• 6.1 Key trends, by enterprise size
• 6.2 SMEs
• 6.3 Large enterprises

Chapter 7 Field Service Management Market Estimates & Forecast, By Component (Revenue)

• 7.1 Key trends, by component
• 7.2 Solution
  • 7.2.1 Mobile field execution
  • 7.2.2 Service contract management
  • 7.2.3 Warranty management
  • 7.2.4 Workforce management
  • 7.2.5 Customer management
  • 7.2.6 Inventory management
  • 7.2.7 Others
• 7.3 Services
  • 7.3.1 Implementation
  • 7.3.2 Training & support
  • 7.3.3 Consulting & advisory

Chapter 8 Field Service Management Market Estimates & Forecast, By Industry vertical (Revenue)

• 8.1 Key trends, by industry vertical
• 8.2 BFSI
• 8.3 Healthcare
• 8.4 Energy & Utilities
• 8.5 Telecom
• 8.6 Retail & Wholesale
• 8.7 Construction & Real Estate
• 8.8 Manufacturing
• 8.9 Transportation & Logistics
• 8.10 Others

Chapter 9 Field Service Management Market Estimates & Forecast, By Region (Revenue)

• 9.1 Key trends, by region
• 9.2 North America
  • 9.2.1 U.S.
  • 9.2.2 Canada
• 9.3 Europe
  • 9.3.1 UK
  • 9.3.2 Germany
  • 9.3.3 France
  • 9.3.4 Italy
  • 9.3.5 Spain
  • 9.3.6 Nordics
• 9.4 Asia Pacific
  • 9.4.1 China
  • 9.4.2 India
  • 9.4.3 Japan
  • 9.4.4 South Korea
  • 9.4.5 Australia
  • 9.4.6 Southeast Asia
• 9.5 Latin America
  • 9.5.1 Brazil
  • 9.5.2 Mexico
  • 9.5.3 Argentina
• 9.6 MEA
  • 9.6.1 South Africa
  • 9.6.2 UAE
  • 9.6.3 Saudi Arabia

Chapter 10 Company Profiles

• 10.1 Accenture
• 10.2 Agile 3 Solutions LLC
• 10.3 Astea International, Inc.
• 10.4 Comarch SA
• 10.5 FieldAware
• 10.6 IBM Corporation
• 10.7 IFS
• 10.8 Klugo Group, SAP SE
• 10.9 Microsoft Corporation
• 10.10 Nomadia
• 10.11 Oracle Corporation
• 10.12 OverIT
• 10.13 Praxedo
• 10.14 Salesforce, Inc.
• 10.15 SAP
• 10.16 ServiceMax
• 10.17 ServicePower
• 10.18 ServiceNow
• 10.19 Tech Mahindra Limited
• 10.20 Trimble Navigation Limited