教育のデジタル化動向-2022年の投資計画では人材不足と遠隔教育に対応

COVID-19は、社会的距離を置くという突然のニーズに対応するにあたり教育分野の準備不足を露呈しました。遠隔授業から大規模なコミュニケーションに至るまで、教育機関は運営を維持するために多大な努力を払っています。パンデミックの収束に伴い、生徒が教室に戻ってきたことで、別の問題が浮上してきました。大辞職、インフレ、ワークライフバランスへの欲求、持続可能性への懸念の高まりから、遠隔操作やフレキシブルなスケジュールへの移行が必要になっています。

当レポートでは、世界の教育のデジタル化動向について調査し、市場の概要とともに、教育業界の問題点、戦略的インペラティブ、成長の機会などを提供しています。

目次

範囲と調査手法

エグゼクティブサマリー

教育IT意思決定者の2022年の顧客調査結果

• 調査の目的と調査手法
• 用途
• 調査手法
• 「重要」または「非常に重要」と評価された組織の上位目標：教育業界、世界、2022年
• コンタクトセンターにおける従業員エンゲージメントの取り組みと離職率：教育業界、世界、2022年
• IT/通信の課題：教育業界、世界、2022年
• COVID-19がデジタルトランスフォーメーション戦略に与える影響：教育、世界、2022年
• デジタルトランスフォーメーション計画：教育業界、世界、2022年
• コミュニケーションとコラボレーションへの投資：教育業界、世界、2022年
• コンタクトセンター技術への投資：教育業界、世界、2022年
• クラウドへのアプリケーションの移行：教育業界、世界、2022年
• CXへの投資とCXの優先事項の比較、教育業界、世界、2022年

成長環境

• 成長の重要な成功要因

戦略的インペラティブ

• 教育業界の問題点
• 戦略的インペラティブ（TM）
• 教育におけるコミュニケーションとコラボレーション、および戦略的インペラティブ（TM）
• API、CPaaS、プログラマブル通信の価値提案
• エクセレンスにはインクルージョンが必要

付録

Adapting to Meet the Needs of Modern Students

Frost & Sullivan has identified that the education vertical is ripe for digital transformation and adoption of modern communications and collaboration technologies to improve operational efficiencies, improve instructor performance and enhance students' experience.

COVID-19 unmasked this sector's lack of preparedness to address the sudden need for social distancing. From remote classes to mass communications, education organizations made significant efforts to maintain operations and engagement. With students back in classrooms as the pandemic becomes more contained, other issues have come into play. The great resignation, inflation, the desire for a work-life balance, and a rise in worries around sustainability create a need to move towards remote capabilities and flexible schedules.

Ensuring equity in education has always been a challenge, but the pandemic revealed serious gaps in reaching low-income families or students with learning differences. Lessons over video were ineffective for students who didn't have the equipment, the space in their homes, or the bandwidth necessary to stay online. Children with learning differences such as ADHD (attention-deficit/hyperactivity disorder), autism, or dyslexia had a tough time focusing on, understanding, or retaining lessons on video.

Before the pandemic, educators were being challenged by progressive citizens. As AI and automation continue to improve at performing human job functions, the types of jobs available will shift rapidly, requiring more students to graduate with better analytical, collaborative, and creative capabilities.

As technologies became pivotal for education, ensuring security on digital devices became crucial. The safety of children is always a top concern for all. From sharing personal information (like where they live) to strangers showing up in class on a Zoom call created the need for a closer look at security protocols.

Digital technologies, including CX and communications and collaboration solutions, and programmable platforms, must be leveraged as key enablers of accelerated and effective transformation within education organizations.

In order to properly apply programmable communications and other digital technologies to address education organizations' particular needs, a clear understanding of the processes and workflows and their chokepoints are required.

There is a wealth of data about students that can be used to help students learn better by customizing their lessons and personalizing the support they need with analytics solutions.

This study provides Frost & Sullivan's perspective on communications and collaboration and CX technology in the education industry across any country and world region. It identifies how conferencing/meetings and collaboration, UCaaS, CPaaS, CCaaS, and CX solutions deliver value in this vertical and how education providers use these technologies to improve their student and educator experiences. It also includes a customer perspective based on a global survey conducted in January 2022 of 80 IT decision-makers in the education industry.

Table of Contents

Scope and Methodology

• Scope
• An Integrated Approach Delivers 360-degree Perspective

Executive Summary

• Key Issues in Education That Drive Technology Investments
• Key Issues in Education That Drive Technology Investments (continued)

Education IT Decision-Maker Customer Survey 2022 Results

• Research Objectives and Methodology
• Applications
• Research Methodology
• Top Organization Goals Rated As "Crucial" or "Very Important": Education Industry, Global, 2022
• Top Employee Engagement Initiatives and Attrition Levels in Contact Centers: Education Industry, Global, 2022
• IT/Telecom Challenges: Education Industry, Global, 2022
• Impact of COVID-19 on Digital Transformation Strategy: Education, Global, 2022
• Digital Transformation Plans: Education Industry, Global, 2022
• Investments in Communications and Collaboration: Education Industry, Global, 2022
• Investments in Contact Center Technology: Education Industry, Global, 2022
• Migration of Applications to The Cloud: Education Industry, Global, 2022
• CX Investments Compared With CX Priorities, Education Industry, Global, 2022

Growth Environment

• Critical Success Factors for Growth
• Critical Success Factors for Growth (ontinued)

Strategic Imperatives

• Pain Points in the Education Vertical
• The Strategic Imperative 8™
• The Strategic Imperative 8™ (continued)
• Communications and Collaboration in Education and the Strategic Imperative 8™
• The Value Proposition of APIs, CPaaS and Programmable Communications
• Excellence Requires Inclusion

Appendix

• The Evolution of Education
• Education Modes
• Technology Solutions to Engage with Knowledge
• List of Exhibits
• Legal Disclaimer