Product Code: A74553
Insurance BPO, which stands for "Insurance Business Process Outsourcing", refers to the outsourcing of various non-core and core functions of insurance companies to third-party service providers. In addition, it provides a range of services to insurance companies, including claims processing, policy management, underwriting, customer service, and other back-office functions. Thus, by outsourcing these tasks, insurance companies can focus on their core competencies, reduce costs, and improve efficiency.
Furthermore, insurance companies outsource their non-core functions such as back-office operations, administrative tasks, and customer service to BPO service providers. Thus, by doing so, they can concentrate on their core business activities such as underwriting, risk management, and product development. Moreover, by leveraging the scalability of BPO service providers, insurance companies achieve greater operational efficiency, profitability, and competitiveness in the market. Therefore, by outsourcing to BPO service providers, insurance companies can benefit from the provider's ability to scale their operations up or down quickly, depending on the level of demand. However, the data security concerns is one of the significant restraints for the insurance BPO market as insurance BPO companies handle a large volume of sensitive customer information, including personal and financial data, which in turn makes them a prime target for cyber-attacks and data breaches. In addition, during economic downturns, insurance companies experienced a decline in business, which led to a decline in demand for BPO services. As a result, BPO providers faced lower revenues and reduced profitability. On the contrary, BPO service providers offer insurance companies the access to specialized expertise and knowledge in a particular area, which can be particularly beneficial for non-core business processes. Therefore, access to specialized expertise is expected to provide significant opportunities for the insurance BPO services.
The insurance BPO market is segmented on the basis of type, enterprise size, application, and region. By type, it is classified into policy administration, asset management, finance & accounting services, customer care services, marketing, and others. By enterprise size, it is bifurcated into large enterprises and small & medium-sized enterprises. By application, it is categorized into life insurance and non-life insurance. By region, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The report analyzes the profiles of key players operating in insurance BPO market such as Accenture, Acquire BPO Pty Ltd., Canon Business Process Services., Cogneesol, Flatworld Solutions Pvt. Ltd., Infosys Limited, Invensis Technologies Pvt Ltd., Patra, Solartis, and WNS (Holdings) Ltd. These players have adopted various strategies such as partnership, product launch, collaboration, and others to increase their market penetration and strengthen their position in the insurance BPO industry.
Key benefits for stakeholders
- The study provides in-depth analysis of the global insurance BPO market along with the current & future trends to illustrate the imminent investment pockets.
- Information about key drivers, restrains, & opportunities and their impact analysis on the global insurance BPO market size are provided in the report.
- Porter's five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
- The quantitative analysis of the global insurance BPO market from 2022 to 2032 is provided to determine the market potential.
Key Market Segments
By Type
- Finance and Accounting Services
- Customer Care Services
- Marketing
- Others
- Policy Administration
- Asset Management
By Enterprise Size
- Large Enterprises
- Small and Medium-sized Enterprises
By Application
- Life Insurance
- Non-Life Insurance
By Region
- North America
- Europe
- UK
- Germany
- France
- Italy
- Spain
- Rest of Europe
- Asia-Pacific
- China
- Japan
- India
- Australia
- South Korea
- Rest of Asia-Pacific
- LAMEA
- Latin America
- Middle East
- Africa
Key Market Players:
- Patra
- Solartis
- Cogneesol
- Canon Business Process Services.
- Invensis Technologies Pvt Ltd
- Acquire BPO Pty Ltd
- Flatworld Solutions Pvt. Ltd.
- WNS (Holdings) Ltd.
- Infosys Limited
- Accenture
TABLE OF CONTENTS
CHAPTER 1: INTRODUCTION
- 1.1. Report description
- 1.2. Key market segments
- 1.3. Key benefits to the stakeholders
- 1.4. Research Methodology
- 1.4.1. Primary research
- 1.4.2. Secondary research
- 1.4.3. Analyst tools and models
CHAPTER 2: EXECUTIVE SUMMARY
CHAPTER 3: MARKET OVERVIEW
- 3.1. Market definition and scope
- 3.2. Key findings
- 3.2.1. Top impacting factors
- 3.2.2. Top investment pockets
- 3.3. Porter's five forces analysis
- 3.3.1. Bargaining power of suppliers
- 3.3.2. Bargaining power of buyers
- 3.3.3. Threat of substitutes
- 3.3.4. Threat of new entrants
- 3.3.5. Intensity of rivalry
- 3.4. Market dynamics
- 3.4.1. Drivers
- 3.4.1.1. Offers to focus on core business activities
- 3.4.1.2. Provides scalability to service providers
- 3.4.2. Restraints
- 3.4.2.1. Data security concerns
- 3.4.2.2. Economic downturn
- 3.4.3. Opportunities
- 3.4.3.1. Offers access to specialized expertise
- 3.5. COVID-19 Impact Analysis on the market
CHAPTER 4: INSURANCE BPO MARKET, BY TYPE
- 4.1. Overview
- 4.1.1. Market size and forecast
- 4.2. Policy Administration
- 4.2.1. Key market trends, growth factors and opportunities
- 4.2.2. Market size and forecast, by region
- 4.2.3. Market share analysis by country
- 4.3. Asset Management
- 4.3.1. Key market trends, growth factors and opportunities
- 4.3.2. Market size and forecast, by region
- 4.3.3. Market share analysis by country
- 4.4. Finance and Accounting Services
- 4.4.1. Key market trends, growth factors and opportunities
- 4.4.2. Market size and forecast, by region
- 4.4.3. Market share analysis by country
- 4.5. Customer Care Services
- 4.5.1. Key market trends, growth factors and opportunities
- 4.5.2. Market size and forecast, by region
- 4.5.3. Market share analysis by country
- 4.6. Marketing
- 4.6.1. Key market trends, growth factors and opportunities
- 4.6.2. Market size and forecast, by region
- 4.6.3. Market share analysis by country
- 4.7. Others
- 4.7.1. Key market trends, growth factors and opportunities
- 4.7.2. Market size and forecast, by region
- 4.7.3. Market share analysis by country
CHAPTER 5: INSURANCE BPO MARKET, BY ENTERPRISE SIZE
- 5.1. Overview
- 5.1.1. Market size and forecast
- 5.2. Large Enterprises
- 5.2.1. Key market trends, growth factors and opportunities
- 5.2.2. Market size and forecast, by region
- 5.2.3. Market share analysis by country
- 5.3. Small and Medium-sized Enterprises
- 5.3.1. Key market trends, growth factors and opportunities
- 5.3.2. Market size and forecast, by region
- 5.3.3. Market share analysis by country
CHAPTER 6: INSURANCE BPO MARKET, BY APPLICATION
- 6.1. Overview
- 6.1.1. Market size and forecast
- 6.2. Life Insurance
- 6.2.1. Key market trends, growth factors and opportunities
- 6.2.2. Market size and forecast, by region
- 6.2.3. Market share analysis by country
- 6.3. Non-Life Insurance
- 6.3.1. Key market trends, growth factors and opportunities
- 6.3.2. Market size and forecast, by region
- 6.3.3. Market share analysis by country
CHAPTER 7: INSURANCE BPO MARKET, BY REGION
- 7.1. Overview
- 7.1.1. Market size and forecast By Region
- 7.2. North America
- 7.2.1. Key trends and opportunities
- 7.2.2. Market size and forecast, by Type
- 7.2.3. Market size and forecast, by Enterprise Size
- 7.2.4. Market size and forecast, by Application
- 7.2.5. Market size and forecast, by country
- 7.2.5.1. U.S.
- 7.2.5.1.1. Key market trends, growth factors and opportunities
- 7.2.5.1.2. Market size and forecast, by Type
- 7.2.5.1.3. Market size and forecast, by Enterprise Size
- 7.2.5.1.4. Market size and forecast, by Application
- 7.2.5.2. Canada
- 7.2.5.2.1. Key market trends, growth factors and opportunities
- 7.2.5.2.2. Market size and forecast, by Type
- 7.2.5.2.3. Market size and forecast, by Enterprise Size
- 7.2.5.2.4. Market size and forecast, by Application
- 7.3. Europe
- 7.3.1. Key trends and opportunities
- 7.3.2. Market size and forecast, by Type
- 7.3.3. Market size and forecast, by Enterprise Size
- 7.3.4. Market size and forecast, by Application
- 7.3.5. Market size and forecast, by country
- 7.3.5.1. UK
- 7.3.5.1.1. Key market trends, growth factors and opportunities
- 7.3.5.1.2. Market size and forecast, by Type
- 7.3.5.1.3. Market size and forecast, by Enterprise Size
- 7.3.5.1.4. Market size and forecast, by Application
- 7.3.5.2. Germany
- 7.3.5.2.1. Key market trends, growth factors and opportunities
- 7.3.5.2.2. Market size and forecast, by Type
- 7.3.5.2.3. Market size and forecast, by Enterprise Size
- 7.3.5.2.4. Market size and forecast, by Application
- 7.3.5.3. France
- 7.3.5.3.1. Key market trends, growth factors and opportunities
- 7.3.5.3.2. Market size and forecast, by Type
- 7.3.5.3.3. Market size and forecast, by Enterprise Size
- 7.3.5.3.4. Market size and forecast, by Application
- 7.3.5.4. Italy
- 7.3.5.4.1. Key market trends, growth factors and opportunities
- 7.3.5.4.2. Market size and forecast, by Type
- 7.3.5.4.3. Market size and forecast, by Enterprise Size
- 7.3.5.4.4. Market size and forecast, by Application
- 7.3.5.5. Spain
- 7.3.5.5.1. Key market trends, growth factors and opportunities
- 7.3.5.5.2. Market size and forecast, by Type
- 7.3.5.5.3. Market size and forecast, by Enterprise Size
- 7.3.5.5.4. Market size and forecast, by Application
- 7.3.5.6. Rest of Europe
- 7.3.5.6.1. Key market trends, growth factors and opportunities
- 7.3.5.6.2. Market size and forecast, by Type
- 7.3.5.6.3. Market size and forecast, by Enterprise Size
- 7.3.5.6.4. Market size and forecast, by Application
- 7.4. Asia-Pacific
- 7.4.1. Key trends and opportunities
- 7.4.2. Market size and forecast, by Type
- 7.4.3. Market size and forecast, by Enterprise Size
- 7.4.4. Market size and forecast, by Application
- 7.4.5. Market size and forecast, by country
- 7.4.5.1. China
- 7.4.5.1.1. Key market trends, growth factors and opportunities
- 7.4.5.1.2. Market size and forecast, by Type
- 7.4.5.1.3. Market size and forecast, by Enterprise Size
- 7.4.5.1.4. Market size and forecast, by Application
- 7.4.5.2. Japan
- 7.4.5.2.1. Key market trends, growth factors and opportunities
- 7.4.5.2.2. Market size and forecast, by Type
- 7.4.5.2.3. Market size and forecast, by Enterprise Size
- 7.4.5.2.4. Market size and forecast, by Application
- 7.4.5.3. India
- 7.4.5.3.1. Key market trends, growth factors and opportunities
- 7.4.5.3.2. Market size and forecast, by Type
- 7.4.5.3.3. Market size and forecast, by Enterprise Size
- 7.4.5.3.4. Market size and forecast, by Application
- 7.4.5.4. Australia
- 7.4.5.4.1. Key market trends, growth factors and opportunities
- 7.4.5.4.2. Market size and forecast, by Type
- 7.4.5.4.3. Market size and forecast, by Enterprise Size
- 7.4.5.4.4. Market size and forecast, by Application
- 7.4.5.5. South Korea
- 7.4.5.5.1. Key market trends, growth factors and opportunities
- 7.4.5.5.2. Market size and forecast, by Type
- 7.4.5.5.3. Market size and forecast, by Enterprise Size
- 7.4.5.5.4. Market size and forecast, by Application
- 7.4.5.6. Rest of Asia-Pacific
- 7.4.5.6.1. Key market trends, growth factors and opportunities
- 7.4.5.6.2. Market size and forecast, by Type
- 7.4.5.6.3. Market size and forecast, by Enterprise Size
- 7.4.5.6.4. Market size and forecast, by Application
- 7.5. LAMEA
- 7.5.1. Key trends and opportunities
- 7.5.2. Market size and forecast, by Type
- 7.5.3. Market size and forecast, by Enterprise Size
- 7.5.4. Market size and forecast, by Application
- 7.5.5. Market size and forecast, by country
- 7.5.5.1. Latin America
- 7.5.5.1.1. Key market trends, growth factors and opportunities
- 7.5.5.1.2. Market size and forecast, by Type
- 7.5.5.1.3. Market size and forecast, by Enterprise Size
- 7.5.5.1.4. Market size and forecast, by Application
- 7.5.5.2. Middle East
- 7.5.5.2.1. Key market trends, growth factors and opportunities
- 7.5.5.2.2. Market size and forecast, by Type
- 7.5.5.2.3. Market size and forecast, by Enterprise Size
- 7.5.5.2.4. Market size and forecast, by Application
- 7.5.5.3. Africa
- 7.5.5.3.1. Key market trends, growth factors and opportunities
- 7.5.5.3.2. Market size and forecast, by Type
- 7.5.5.3.3. Market size and forecast, by Enterprise Size
- 7.5.5.3.4. Market size and forecast, by Application
CHAPTER 8: COMPETITIVE LANDSCAPE
- 8.1. Introduction
- 8.2. Top winning strategies
- 8.3. Product Mapping of Top 10 Player
- 8.4. Competitive Dashboard
- 8.5. Competitive Heatmap
- 8.6. Top player positioning, 2022
CHAPTER 9: COMPANY PROFILES
- 9.1. Accenture
- 9.1.1. Company overview
- 9.1.2. Key Executives
- 9.1.3. Company snapshot
- 9.1.4. Operating business segments
- 9.1.5. Product portfolio
- 9.1.6. Business performance
- 9.2. Acquire BPO Pty Ltd
- 9.2.1. Company overview
- 9.2.2. Key Executives
- 9.2.3. Company snapshot
- 9.2.4. Operating business segments
- 9.2.5. Product portfolio
- 9.2.6. Key strategic moves and developments
- 9.3. Canon Business Process Services.
- 9.3.1. Company overview
- 9.3.2. Key Executives
- 9.3.3. Company snapshot
- 9.3.4. Operating business segments
- 9.3.5. Product portfolio
- 9.3.6. Business performance
- 9.3.7. Key strategic moves and developments
- 9.4. Cogneesol
- 9.4.1. Company overview
- 9.4.2. Key Executives
- 9.4.3. Company snapshot
- 9.4.4. Operating business segments
- 9.4.5. Product portfolio
- 9.5. Flatworld Solutions Pvt. Ltd.
- 9.5.1. Company overview
- 9.5.2. Key Executives
- 9.5.3. Company snapshot
- 9.5.4. Operating business segments
- 9.5.5. Product portfolio
- 9.5.6. Key strategic moves and developments
- 9.6. Infosys Limited
- 9.6.1. Company overview
- 9.6.2. Key Executives
- 9.6.3. Company snapshot
- 9.6.4. Operating business segments
- 9.6.5. Product portfolio
- 9.6.6. Business performance
- 9.7. Invensis Technologies Pvt Ltd
- 9.7.1. Company overview
- 9.7.2. Key Executives
- 9.7.3. Company snapshot
- 9.7.4. Operating business segments
- 9.7.5. Product portfolio
- 9.8. Patra
- 9.8.1. Company overview
- 9.8.2. Key Executives
- 9.8.3. Company snapshot
- 9.8.4. Operating business segments
- 9.8.5. Product portfolio
- 9.8.6. Key strategic moves and developments
- 9.9. Solartis
- 9.9.1. Company overview
- 9.9.2. Key Executives
- 9.9.3. Company snapshot
- 9.9.4. Operating business segments
- 9.9.5. Product portfolio
- 9.10. WNS (Holdings) Ltd.
- 9.10.1. Company overview
- 9.10.2. Key Executives
- 9.10.3. Company snapshot
- 9.10.4. Operating business segments
- 9.10.5. Product portfolio
- 9.10.6. Business performance
- 9.10.7. Key strategic moves and developments