デフォルト表紙
市場調査レポート
商品コード
1298456

保険BPO市場:タイプ別、企業規模別、用途別:世界の機会分析と産業予測、2023-2032年

Insurance BPO Market By Type, By Enterprise Size, By Application : Global Opportunity Analysis and Industry Forecast, 2023-2032

出版日: | 発行: Allied Market Research | ページ情報: 英文 394 Pages | 納期: 2~3営業日

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=158.49円
保険BPO市場:タイプ別、企業規模別、用途別:世界の機会分析と産業予測、2023-2032年
出版日: 2023年04月01日
発行: Allied Market Research
ページ情報: 英文 394 Pages
納期: 2~3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

保険BPOとは「インシュアランス・ビジネス・プロセス・アウトソーシング」の略で、保険会社の様々な非中核・中核機能を第三者サービス・プロバイダーにアウトソーシングすることを指します。

また、保険金請求処理、保険契約管理、引受業務、顧客サービス、その他のバックオフィス業務など、保険会社にさまざまなサービスを提供します。このように、これらの業務をアウトソーシングすることで、保険会社はコアコンピタンスに集中し、コストを削減し、効率を向上させることができます。

Insurance BPO Market-IMG1

さらに、保険会社は、バックオフィス業務、管理業務、顧客サービスなどのノン・コア業務をBPOサービス・プロバイダーにアウトソーシングしています。そうすることで、保険会社は保険引受、リスク管理、商品開発といったコア業務に集中することができます。さらに、BPOサービス・プロバイダーの拡張性を活用することで、保険会社は業務効率、収益性、市場競争力を高めることができます。そのため、保険会社はBPOサービス・プロバイダーにアウトソーシングすることで、需要のレベルに応じて業務を迅速に拡大・縮小できるというメリットを享受できます。しかし、保険BPO企業は、個人情報や財務情報を含む大量の機密顧客情報を取り扱うため、データ・セキュリティ上の懸念が保険BPO市場の大きな抑制要因の1つとなっています。また、景気後退期には保険会社の事業が縮小し、BPOサービスに対する需要も減少しました。その結果、BPOプロバイダーは減収と収益性の低下に直面しました。一方、BPOサービス・プロバイダーは、保険会社に特定分野の専門知識やノウハウを提供します。そのため、専門的な知識へのアクセスは、保険BPOサービスに大きなビジネスチャンスをもたらすと期待されています。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

第3章 市場概要

  • 市場の定義と範囲
  • 主な調査結果
    • 影響要因
    • 主な投資ポケット
  • ポーターのファイブフォース分析
    • 供給企業の交渉力
    • 買い手の交渉力
    • 代替品の脅威
    • 新規参入業者の脅威
    • 競合の激しさ
  • 市場力学
    • 促進要因
      • コアビジネスに集中できる
      • サービスプロバイダーに拡張性を提供
    • 阻害要因
      • データ・セキュリティへの懸念
      • 景気低迷
    • 機会
      • 専門知識へのアクセスを提供
  • COVID-19による市場への影響分析

第4章 保険BPO市場:タイプ別

  • 概要
    • 市場規模と予測
  • 保険契約管理
    • 主要市場動向、成長要因、機会
    • 市場規模・予測:地域別
    • 市場シェア分析:国別
  • 資産管理
    • 主な市場動向、成長要因、機会
    • 市場規模・予測:地域別
    • 市場シェア分析:国別
  • 財務・会計サービス
    • 主な市場動向、成長要因、機会
    • 市場規模・予測:地域別
    • 市場シェア分析:国別
  • カスタマーケアサービス
    • 主な市場動向、成長要因、機会
    • 市場規模・予測:地域別
    • 市場シェア分析:国別
  • マーケティング
    • 主要市場動向、成長要因、機会
    • 市場規模・予測:地域別
    • 市場シェア分析:国別
  • その他
    • 主な市場動向、成長要因、機会
    • 市場規模・予測:地域別
    • 市場シェア分析:国別

第5章 保険BPO市場:企業規模別

  • 概要
    • 市場規模と予測
  • 大企業
    • 主な市場動向、成長要因、成長機会
    • 市場規模・予測:地域別
    • 市場シェア分析:国別
  • 中小企業
    • 主な市場動向、成長要因、機会
    • 市場規模・予測:地域別
    • 市場シェア分析:国別

第6章 保険BPO市場:用途別

  • 概要
    • 市場規模と予測
  • 生命保険
    • 主な市場動向、成長要因、成長機会
    • 市場規模・予測:地域別
    • 市場シェア分析:国別
  • 損害保険
    • 主な市場動向、成長要因、機会
    • 市場規模・予測:地域別
    • 市場シェア分析:国別

第7章 保険BPO市場:地域別

  • 概要
    • 市場規模・予測:地域別
  • 北米
    • 主要動向とビジネスチャンス
    • 市場規模・予測:タイプ別
    • 市場規模・予測:企業規模別
    • 市場規模・予測:用途別
    • 市場規模・予測:国別
      • 米国
      • 主な市場動向、成長要因、成長機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
      • カナダ
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
  • 欧州
    • 主要動向と機会
    • 市場規模・予測:タイプ別
    • 市場規模・予測:企業規模別
    • 市場規模・予測:用途別
    • 市場規模・予測:国別
      • 英国
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
      • ドイツ
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
      • フランス
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
      • イタリア
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
      • スペイン
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
      • その他欧州
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
  • アジア太平洋地域
    • 主要動向と機会
    • 市場規模・予測:タイプ別
    • 市場規模・予測:企業規模別
    • 市場規模・予測:用途別
    • 市場規模・予測:国別
      • 中国
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
      • 日本
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
      • インド
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
      • オーストラリア
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
      • 韓国
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
      • その他アジア太平洋地域
      • 主な市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
  • ラテンアメリカ・中東・アフリカ
    • 主要動向と機会
    • 市場規模・予測:タイプ別
    • 市場規模・予測:企業規模別
    • 市場規模・予測:用途別
    • 市場規模・予測:国別
      • ラテンアメリカ
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
      • 中東
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別
      • アフリカ
      • 主要市場動向、成長要因、機会
      • 市場規模・予測:タイプ別
      • 市場規模・予測:企業規模別
      • 市場規模・予測:用途別

第8章 競合情勢

  • イントロダクション
  • 主要成功戦略
  • 主要10社の製品マッピング
  • 競合ダッシュボード
  • 競合ヒートマップ
  • 主要企業のポジショニング、2022年

第9章 企業プロファイル

  • Accenture
  • Acquire BPO Pty Ltd
  • Canon Business Process Services.
  • Cogneesol
  • Flatworld Solutions Pvt. Ltd.
  • Infosys Limited
  • Invensis Technologies Pvt Ltd
  • Patra
  • Solartis
  • WNS(Holdings)Ltd.
図表

LIST OF TABLES

  • TABLE 01. GLOBAL INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 02. INSURANCE BPO MARKET FOR POLICY ADMINISTRATION, BY REGION, 2022-2032 ($MILLION)
  • TABLE 03. INSURANCE BPO MARKET FOR ASSET MANAGEMENT, BY REGION, 2022-2032 ($MILLION)
  • TABLE 04. INSURANCE BPO MARKET FOR FINANCE AND ACCOUNTING SERVICES, BY REGION, 2022-2032 ($MILLION)
  • TABLE 05. INSURANCE BPO MARKET FOR CUSTOMER CARE SERVICES, BY REGION, 2022-2032 ($MILLION)
  • TABLE 06. INSURANCE BPO MARKET FOR MARKETING, BY REGION, 2022-2032 ($MILLION)
  • TABLE 07. INSURANCE BPO MARKET FOR OTHERS, BY REGION, 2022-2032 ($MILLION)
  • TABLE 08. GLOBAL INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 09. INSURANCE BPO MARKET FOR LARGE ENTERPRISES, BY REGION, 2022-2032 ($MILLION)
  • TABLE 10. INSURANCE BPO MARKET FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY REGION, 2022-2032 ($MILLION)
  • TABLE 11. GLOBAL INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 12. INSURANCE BPO MARKET FOR LIFE INSURANCE, BY REGION, 2022-2032 ($MILLION)
  • TABLE 13. INSURANCE BPO MARKET FOR NON-LIFE INSURANCE, BY REGION, 2022-2032 ($MILLION)
  • TABLE 14. INSURANCE BPO MARKET, BY REGION, 2022-2032 ($MILLION)
  • TABLE 15. NORTH AMERICA INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 16. NORTH AMERICA INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 17. NORTH AMERICA INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 18. NORTH AMERICA INSURANCE BPO MARKET, BY COUNTRY, 2022-2032 ($MILLION)
  • TABLE 19. U.S. INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 20. U.S. INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 21. U.S. INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 22. CANADA INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 23. CANADA INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 24. CANADA INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 25. EUROPE INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 26. EUROPE INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 27. EUROPE INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 28. EUROPE INSURANCE BPO MARKET, BY COUNTRY, 2022-2032 ($MILLION)
  • TABLE 29. UK INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 30. UK INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 31. UK INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 32. GERMANY INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 33. GERMANY INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 34. GERMANY INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 35. FRANCE INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 36. FRANCE INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 37. FRANCE INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 38. ITALY INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 39. ITALY INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 40. ITALY INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 41. SPAIN INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 42. SPAIN INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 43. SPAIN INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 44. REST OF EUROPE INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 45. REST OF EUROPE INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 46. REST OF EUROPE INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 47. ASIA-PACIFIC INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 48. ASIA-PACIFIC INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 49. ASIA-PACIFIC INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 50. ASIA-PACIFIC INSURANCE BPO MARKET, BY COUNTRY, 2022-2032 ($MILLION)
  • TABLE 51. CHINA INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 52. CHINA INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 53. CHINA INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 54. JAPAN INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 55. JAPAN INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 56. JAPAN INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 57. INDIA INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 58. INDIA INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 59. INDIA INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 60. AUSTRALIA INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 61. AUSTRALIA INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 62. AUSTRALIA INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 63. SOUTH KOREA INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 64. SOUTH KOREA INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 65. SOUTH KOREA INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 66. REST OF ASIA-PACIFIC INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 67. REST OF ASIA-PACIFIC INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 68. REST OF ASIA-PACIFIC INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 69. LAMEA INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 70. LAMEA INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 71. LAMEA INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 72. LAMEA INSURANCE BPO MARKET, BY COUNTRY, 2022-2032 ($MILLION)
  • TABLE 73. LATIN AMERICA INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 74. LATIN AMERICA INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 75. LATIN AMERICA INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 76. MIDDLE EAST INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 77. MIDDLE EAST INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 78. MIDDLE EAST INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 79. AFRICA INSURANCE BPO MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 80. AFRICA INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022-2032 ($MILLION)
  • TABLE 81. AFRICA INSURANCE BPO MARKET, BY APPLICATION, 2022-2032 ($MILLION)
  • TABLE 82. ACCENTURE: KEY EXECUTIVES
  • TABLE 83. ACCENTURE: COMPANY SNAPSHOT
  • TABLE 84. ACCENTURE: SERVICE SEGMENTS
  • TABLE 85. ACCENTURE: PRODUCT PORTFOLIO
  • TABLE 86. ACQUIRE BPO PTY LTD: KEY EXECUTIVES
  • TABLE 87. ACQUIRE BPO PTY LTD: COMPANY SNAPSHOT
  • TABLE 88. ACQUIRE BPO PTY LTD: SERVICE SEGMENTS
  • TABLE 89. ACQUIRE BPO PTY LTD: PRODUCT PORTFOLIO
  • TABLE 90. ACQUIRE BPO PTY LTD: KEY STRATERGIES
  • TABLE 91. CANON BUSINESS PROCESS SERVICES.: KEY EXECUTIVES
  • TABLE 92. CANON BUSINESS PROCESS SERVICES.: COMPANY SNAPSHOT
  • TABLE 93. CANON BUSINESS PROCESS SERVICES.: SERVICE SEGMENTS
  • TABLE 94. CANON BUSINESS PROCESS SERVICES.: PRODUCT PORTFOLIO
  • TABLE 95. CANON BUSINESS PROCESS SERVICES.: KEY STRATERGIES
  • TABLE 96. COGNEESOL: KEY EXECUTIVES
  • TABLE 97. COGNEESOL: COMPANY SNAPSHOT
  • TABLE 98. COGNEESOL: SERVICE SEGMENTS
  • TABLE 99. COGNEESOL: PRODUCT PORTFOLIO
  • TABLE 100. FLATWORLD SOLUTIONS PVT. LTD.: KEY EXECUTIVES
  • TABLE 101. FLATWORLD SOLUTIONS PVT. LTD.: COMPANY SNAPSHOT
  • TABLE 102. FLATWORLD SOLUTIONS PVT. LTD.: SERVICE SEGMENTS
  • TABLE 103. FLATWORLD SOLUTIONS PVT. LTD.: PRODUCT PORTFOLIO
  • TABLE 104. FLATWORLD SOLUTIONS PVT. LTD.: KEY STRATERGIES
  • TABLE 105. INFOSYS LIMITED: KEY EXECUTIVES
  • TABLE 106. INFOSYS LIMITED: COMPANY SNAPSHOT
  • TABLE 107. INFOSYS LIMITED: SERVICE SEGMENTS
  • TABLE 108. INFOSYS LIMITED: PRODUCT PORTFOLIO
  • TABLE 109. INVENSIS TECHNOLOGIES PVT LTD: KEY EXECUTIVES
  • TABLE 110. INVENSIS TECHNOLOGIES PVT LTD: COMPANY SNAPSHOT
  • TABLE 111. INVENSIS TECHNOLOGIES PVT LTD: SERVICE SEGMENTS
  • TABLE 112. INVENSIS TECHNOLOGIES PVT LTD: PRODUCT PORTFOLIO
  • TABLE 113. PATRA: KEY EXECUTIVES
  • TABLE 114. PATRA: COMPANY SNAPSHOT
  • TABLE 115. PATRA: SERVICE SEGMENTS
  • TABLE 116. PATRA: PRODUCT PORTFOLIO
  • TABLE 117. PATRA: KEY STRATERGIES
  • TABLE 118. SOLARTIS: KEY EXECUTIVES
  • TABLE 119. SOLARTIS: COMPANY SNAPSHOT
  • TABLE 120. SOLARTIS: SERVICE SEGMENTS
  • TABLE 121. SOLARTIS: PRODUCT PORTFOLIO
  • TABLE 122. WNS (HOLDINGS) LTD.: KEY EXECUTIVES
  • TABLE 123. WNS (HOLDINGS) LTD.: COMPANY SNAPSHOT
  • TABLE 124. WNS (HOLDINGS) LTD.: SERVICE SEGMENTS
  • TABLE 125. WNS (HOLDINGS) LTD.: PRODUCT PORTFOLIO
  • TABLE 126. WNS (HOLDINGS) LTD.: KEY STRATERGIES

LIST OF FIGURES

  • FIGURE 01. INSURANCE BPO MARKET, 2022-2032
  • FIGURE 02. SEGMENTATION OF INSURANCE BPO MARKET, 2022-2032
  • FIGURE 03. TOP INVESTMENT POCKETS IN INSURANCE BPO MARKET (2023-2032)
  • FIGURE 04. MODERATE TO HIGH BARGAINING POWER OF SUPPLIERS
  • FIGURE 05. HIGH TO MODERATE BARGAINING POWER OF BUYERS
  • FIGURE 06. MODERATE TO HIGH THREAT OF SUBSTITUTES
  • FIGURE 07. MODERATE TO HIGH THREAT OF NEW ENTRANTS
  • FIGURE 08. HIGH TO MODERATE INTENSITY OF RIVALRY
  • FIGURE 09. DRIVERS, RESTRAINTS AND OPPORTUNITIES: GLOBALINSURANCE BPO MARKET
  • FIGURE 10. INSURANCE BPO MARKET, BY TYPE, 2022(%)
  • FIGURE 11. COMPARATIVE SHARE ANALYSIS OF INSURANCE BPO MARKET FOR POLICY ADMINISTRATION, BY COUNTRY 2022 AND 2032(%)
  • FIGURE 12. COMPARATIVE SHARE ANALYSIS OF INSURANCE BPO MARKET FOR ASSET MANAGEMENT, BY COUNTRY 2022 AND 2032(%)
  • FIGURE 13. COMPARATIVE SHARE ANALYSIS OF INSURANCE BPO MARKET FOR FINANCE AND ACCOUNTING SERVICES, BY COUNTRY 2022 AND 2032(%)
  • FIGURE 14. COMPARATIVE SHARE ANALYSIS OF INSURANCE BPO MARKET FOR CUSTOMER CARE SERVICES, BY COUNTRY 2022 AND 2032(%)
  • FIGURE 15. COMPARATIVE SHARE ANALYSIS OF INSURANCE BPO MARKET FOR MARKETING, BY COUNTRY 2022 AND 2032(%)
  • FIGURE 16. COMPARATIVE SHARE ANALYSIS OF INSURANCE BPO MARKET FOR OTHERS, BY COUNTRY 2022 AND 2032(%)
  • FIGURE 17. INSURANCE BPO MARKET, BY ENTERPRISE SIZE, 2022(%)
  • FIGURE 18. COMPARATIVE SHARE ANALYSIS OF INSURANCE BPO MARKET FOR LARGE ENTERPRISES, BY COUNTRY 2022 AND 2032(%)
  • FIGURE 19. COMPARATIVE SHARE ANALYSIS OF INSURANCE BPO MARKET FOR SMALL AND MEDIUM-SIZED ENTERPRISES, BY COUNTRY 2022 AND 2032(%)
  • FIGURE 20. INSURANCE BPO MARKET, BY APPLICATION, 2022(%)
  • FIGURE 21. COMPARATIVE SHARE ANALYSIS OF INSURANCE BPO MARKET FOR LIFE INSURANCE, BY COUNTRY 2022 AND 2032(%)
  • FIGURE 22. COMPARATIVE SHARE ANALYSIS OF INSURANCE BPO MARKET FOR NON-LIFE INSURANCE, BY COUNTRY 2022 AND 2032(%)
  • FIGURE 23. INSURANCE BPO MARKET BY REGION, 2022
  • FIGURE 24. U.S. INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 25. CANADA INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 26. UK INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 27. GERMANY INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 28. FRANCE INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 29. ITALY INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 30. SPAIN INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 31. REST OF EUROPE INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 32. CHINA INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 33. JAPAN INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 34. INDIA INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 35. AUSTRALIA INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 36. SOUTH KOREA INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 37. REST OF ASIA-PACIFIC INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 38. LATIN AMERICA INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 39. MIDDLE EAST INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 40. AFRICA INSURANCE BPO MARKET, 2022-2032 ($MILLION)
  • FIGURE 41. TOP WINNING STRATEGIES, BY YEAR
  • FIGURE 42. TOP WINNING STRATEGIES, BY DEVELOPMENT
  • FIGURE 43. TOP WINNING STRATEGIES, BY COMPANY
  • FIGURE 44. PRODUCT MAPPING OF TOP 10 PLAYERS
  • FIGURE 45. COMPETITIVE DASHBOARD
  • FIGURE 46. COMPETITIVE HEATMAP: INSURANCE BPO MARKET
  • FIGURE 47. TOP PLAYER POSITIONING, 2022
  • FIGURE 48. ACCENTURE: NET REVENUE, 2020-2022 ($MILLION)
  • FIGURE 49. ACCENTURE: REVENUE SHARE BY REGION, 2022 (%)
  • FIGURE 50. ACCENTURE: REVENUE SHARE BY SEGMENT, 2022 (%)
  • FIGURE 51. CANON BUSINESS PROCESS SERVICES.: NET REVENUE, 2020-2022 ($MILLION)
  • FIGURE 52. CANON BUSINESS PROCESS SERVICES.: REVENUE SHARE BY SEGMENT, 2022 (%)
  • FIGURE 53. CANON BUSINESS PROCESS SERVICES.: REVENUE SHARE BY REGION, 2022 (%)
  • FIGURE 54. INFOSYS LIMITED: NET REVENUE, 2020-2022 ($MILLION)
  • FIGURE 55. INFOSYS LIMITED: REVENUE SHARE BY SEGMENT, 2022 (%)
  • FIGURE 56. INFOSYS LIMITED: REVENUE SHARE BY REGION, 2022 (%)
  • FIGURE 57. WNS (HOLDINGS) LTD.: NET REVENUE, 2020-2022 ($MILLION)
  • FIGURE 58. WNS (HOLDINGS) LTD.: REVENUE SHARE BY REGION, 2022 (%)
目次
Product Code: A74553

Insurance BPO, which stands for "Insurance Business Process Outsourcing", refers to the outsourcing of various non-core and core functions of insurance companies to third-party service providers. In addition, it provides a range of services to insurance companies, including claims processing, policy management, underwriting, customer service, and other back-office functions. Thus, by outsourcing these tasks, insurance companies can focus on their core competencies, reduce costs, and improve efficiency.

Insurance BPO Market - IMG1

Furthermore, insurance companies outsource their non-core functions such as back-office operations, administrative tasks, and customer service to BPO service providers. Thus, by doing so, they can concentrate on their core business activities such as underwriting, risk management, and product development. Moreover, by leveraging the scalability of BPO service providers, insurance companies achieve greater operational efficiency, profitability, and competitiveness in the market. Therefore, by outsourcing to BPO service providers, insurance companies can benefit from the provider's ability to scale their operations up or down quickly, depending on the level of demand. However, the data security concerns is one of the significant restraints for the insurance BPO market as insurance BPO companies handle a large volume of sensitive customer information, including personal and financial data, which in turn makes them a prime target for cyber-attacks and data breaches. In addition, during economic downturns, insurance companies experienced a decline in business, which led to a decline in demand for BPO services. As a result, BPO providers faced lower revenues and reduced profitability. On the contrary, BPO service providers offer insurance companies the access to specialized expertise and knowledge in a particular area, which can be particularly beneficial for non-core business processes. Therefore, access to specialized expertise is expected to provide significant opportunities for the insurance BPO services.

The insurance BPO market is segmented on the basis of type, enterprise size, application, and region. By type, it is classified into policy administration, asset management, finance & accounting services, customer care services, marketing, and others. By enterprise size, it is bifurcated into large enterprises and small & medium-sized enterprises. By application, it is categorized into life insurance and non-life insurance. By region, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

The report analyzes the profiles of key players operating in insurance BPO market such as Accenture, Acquire BPO Pty Ltd., Canon Business Process Services., Cogneesol, Flatworld Solutions Pvt. Ltd., Infosys Limited, Invensis Technologies Pvt Ltd., Patra, Solartis, and WNS (Holdings) Ltd. These players have adopted various strategies such as partnership, product launch, collaboration, and others to increase their market penetration and strengthen their position in the insurance BPO industry.

Key benefits for stakeholders

  • The study provides in-depth analysis of the global insurance BPO market along with the current & future trends to illustrate the imminent investment pockets.
  • Information about key drivers, restrains, & opportunities and their impact analysis on the global insurance BPO market size are provided in the report.
  • Porter's five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
  • The quantitative analysis of the global insurance BPO market from 2022 to 2032 is provided to determine the market potential.

Key Market Segments

By Type

  • Finance and Accounting Services
  • Customer Care Services
  • Marketing
  • Others
  • Policy Administration
  • Asset Management

By Enterprise Size

  • Large Enterprises
  • Small and Medium-sized Enterprises

By Application

  • Life Insurance
  • Non-Life Insurance

By Region

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Spain
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • India
    • Australia
    • South Korea
    • Rest of Asia-Pacific
  • LAMEA
    • Latin America
    • Middle East
    • Africa

Key Market Players:

    • Patra
    • Solartis
    • Cogneesol
    • Canon Business Process Services.
    • Invensis Technologies Pvt Ltd
    • Acquire BPO Pty Ltd
    • Flatworld Solutions Pvt. Ltd.
    • WNS (Holdings) Ltd.
    • Infosys Limited
    • Accenture

TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION

  • 1.1. Report description
  • 1.2. Key market segments
  • 1.3. Key benefits to the stakeholders
  • 1.4. Research Methodology
    • 1.4.1. Primary research
    • 1.4.2. Secondary research
    • 1.4.3. Analyst tools and models

CHAPTER 2: EXECUTIVE SUMMARY

  • 2.1. CXO Perspective

CHAPTER 3: MARKET OVERVIEW

  • 3.1. Market definition and scope
  • 3.2. Key findings
    • 3.2.1. Top impacting factors
    • 3.2.2. Top investment pockets
  • 3.3. Porter's five forces analysis
    • 3.3.1. Bargaining power of suppliers
    • 3.3.2. Bargaining power of buyers
    • 3.3.3. Threat of substitutes
    • 3.3.4. Threat of new entrants
    • 3.3.5. Intensity of rivalry
  • 3.4. Market dynamics
    • 3.4.1. Drivers
      • 3.4.1.1. Offers to focus on core business activities
      • 3.4.1.2. Provides scalability to service providers
    • 3.4.2. Restraints
      • 3.4.2.1. Data security concerns
      • 3.4.2.2. Economic downturn
    • 3.4.3. Opportunities
      • 3.4.3.1. Offers access to specialized expertise
  • 3.5. COVID-19 Impact Analysis on the market

CHAPTER 4: INSURANCE BPO MARKET, BY TYPE

  • 4.1. Overview
    • 4.1.1. Market size and forecast
  • 4.2. Policy Administration
    • 4.2.1. Key market trends, growth factors and opportunities
    • 4.2.2. Market size and forecast, by region
    • 4.2.3. Market share analysis by country
  • 4.3. Asset Management
    • 4.3.1. Key market trends, growth factors and opportunities
    • 4.3.2. Market size and forecast, by region
    • 4.3.3. Market share analysis by country
  • 4.4. Finance and Accounting Services
    • 4.4.1. Key market trends, growth factors and opportunities
    • 4.4.2. Market size and forecast, by region
    • 4.4.3. Market share analysis by country
  • 4.5. Customer Care Services
    • 4.5.1. Key market trends, growth factors and opportunities
    • 4.5.2. Market size and forecast, by region
    • 4.5.3. Market share analysis by country
  • 4.6. Marketing
    • 4.6.1. Key market trends, growth factors and opportunities
    • 4.6.2. Market size and forecast, by region
    • 4.6.3. Market share analysis by country
  • 4.7. Others
    • 4.7.1. Key market trends, growth factors and opportunities
    • 4.7.2. Market size and forecast, by region
    • 4.7.3. Market share analysis by country

CHAPTER 5: INSURANCE BPO MARKET, BY ENTERPRISE SIZE

  • 5.1. Overview
    • 5.1.1. Market size and forecast
  • 5.2. Large Enterprises
    • 5.2.1. Key market trends, growth factors and opportunities
    • 5.2.2. Market size and forecast, by region
    • 5.2.3. Market share analysis by country
  • 5.3. Small and Medium-sized Enterprises
    • 5.3.1. Key market trends, growth factors and opportunities
    • 5.3.2. Market size and forecast, by region
    • 5.3.3. Market share analysis by country

CHAPTER 6: INSURANCE BPO MARKET, BY APPLICATION

  • 6.1. Overview
    • 6.1.1. Market size and forecast
  • 6.2. Life Insurance
    • 6.2.1. Key market trends, growth factors and opportunities
    • 6.2.2. Market size and forecast, by region
    • 6.2.3. Market share analysis by country
  • 6.3. Non-Life Insurance
    • 6.3.1. Key market trends, growth factors and opportunities
    • 6.3.2. Market size and forecast, by region
    • 6.3.3. Market share analysis by country

CHAPTER 7: INSURANCE BPO MARKET, BY REGION

  • 7.1. Overview
    • 7.1.1. Market size and forecast By Region
  • 7.2. North America
    • 7.2.1. Key trends and opportunities
    • 7.2.2. Market size and forecast, by Type
    • 7.2.3. Market size and forecast, by Enterprise Size
    • 7.2.4. Market size and forecast, by Application
    • 7.2.5. Market size and forecast, by country
      • 7.2.5.1. U.S.
      • 7.2.5.1.1. Key market trends, growth factors and opportunities
      • 7.2.5.1.2. Market size and forecast, by Type
      • 7.2.5.1.3. Market size and forecast, by Enterprise Size
      • 7.2.5.1.4. Market size and forecast, by Application
      • 7.2.5.2. Canada
      • 7.2.5.2.1. Key market trends, growth factors and opportunities
      • 7.2.5.2.2. Market size and forecast, by Type
      • 7.2.5.2.3. Market size and forecast, by Enterprise Size
      • 7.2.5.2.4. Market size and forecast, by Application
  • 7.3. Europe
    • 7.3.1. Key trends and opportunities
    • 7.3.2. Market size and forecast, by Type
    • 7.3.3. Market size and forecast, by Enterprise Size
    • 7.3.4. Market size and forecast, by Application
    • 7.3.5. Market size and forecast, by country
      • 7.3.5.1. UK
      • 7.3.5.1.1. Key market trends, growth factors and opportunities
      • 7.3.5.1.2. Market size and forecast, by Type
      • 7.3.5.1.3. Market size and forecast, by Enterprise Size
      • 7.3.5.1.4. Market size and forecast, by Application
      • 7.3.5.2. Germany
      • 7.3.5.2.1. Key market trends, growth factors and opportunities
      • 7.3.5.2.2. Market size and forecast, by Type
      • 7.3.5.2.3. Market size and forecast, by Enterprise Size
      • 7.3.5.2.4. Market size and forecast, by Application
      • 7.3.5.3. France
      • 7.3.5.3.1. Key market trends, growth factors and opportunities
      • 7.3.5.3.2. Market size and forecast, by Type
      • 7.3.5.3.3. Market size and forecast, by Enterprise Size
      • 7.3.5.3.4. Market size and forecast, by Application
      • 7.3.5.4. Italy
      • 7.3.5.4.1. Key market trends, growth factors and opportunities
      • 7.3.5.4.2. Market size and forecast, by Type
      • 7.3.5.4.3. Market size and forecast, by Enterprise Size
      • 7.3.5.4.4. Market size and forecast, by Application
      • 7.3.5.5. Spain
      • 7.3.5.5.1. Key market trends, growth factors and opportunities
      • 7.3.5.5.2. Market size and forecast, by Type
      • 7.3.5.5.3. Market size and forecast, by Enterprise Size
      • 7.3.5.5.4. Market size and forecast, by Application
      • 7.3.5.6. Rest of Europe
      • 7.3.5.6.1. Key market trends, growth factors and opportunities
      • 7.3.5.6.2. Market size and forecast, by Type
      • 7.3.5.6.3. Market size and forecast, by Enterprise Size
      • 7.3.5.6.4. Market size and forecast, by Application
  • 7.4. Asia-Pacific
    • 7.4.1. Key trends and opportunities
    • 7.4.2. Market size and forecast, by Type
    • 7.4.3. Market size and forecast, by Enterprise Size
    • 7.4.4. Market size and forecast, by Application
    • 7.4.5. Market size and forecast, by country
      • 7.4.5.1. China
      • 7.4.5.1.1. Key market trends, growth factors and opportunities
      • 7.4.5.1.2. Market size and forecast, by Type
      • 7.4.5.1.3. Market size and forecast, by Enterprise Size
      • 7.4.5.1.4. Market size and forecast, by Application
      • 7.4.5.2. Japan
      • 7.4.5.2.1. Key market trends, growth factors and opportunities
      • 7.4.5.2.2. Market size and forecast, by Type
      • 7.4.5.2.3. Market size and forecast, by Enterprise Size
      • 7.4.5.2.4. Market size and forecast, by Application
      • 7.4.5.3. India
      • 7.4.5.3.1. Key market trends, growth factors and opportunities
      • 7.4.5.3.2. Market size and forecast, by Type
      • 7.4.5.3.3. Market size and forecast, by Enterprise Size
      • 7.4.5.3.4. Market size and forecast, by Application
      • 7.4.5.4. Australia
      • 7.4.5.4.1. Key market trends, growth factors and opportunities
      • 7.4.5.4.2. Market size and forecast, by Type
      • 7.4.5.4.3. Market size and forecast, by Enterprise Size
      • 7.4.5.4.4. Market size and forecast, by Application
      • 7.4.5.5. South Korea
      • 7.4.5.5.1. Key market trends, growth factors and opportunities
      • 7.4.5.5.2. Market size and forecast, by Type
      • 7.4.5.5.3. Market size and forecast, by Enterprise Size
      • 7.4.5.5.4. Market size and forecast, by Application
      • 7.4.5.6. Rest of Asia-Pacific
      • 7.4.5.6.1. Key market trends, growth factors and opportunities
      • 7.4.5.6.2. Market size and forecast, by Type
      • 7.4.5.6.3. Market size and forecast, by Enterprise Size
      • 7.4.5.6.4. Market size and forecast, by Application
  • 7.5. LAMEA
    • 7.5.1. Key trends and opportunities
    • 7.5.2. Market size and forecast, by Type
    • 7.5.3. Market size and forecast, by Enterprise Size
    • 7.5.4. Market size and forecast, by Application
    • 7.5.5. Market size and forecast, by country
      • 7.5.5.1. Latin America
      • 7.5.5.1.1. Key market trends, growth factors and opportunities
      • 7.5.5.1.2. Market size and forecast, by Type
      • 7.5.5.1.3. Market size and forecast, by Enterprise Size
      • 7.5.5.1.4. Market size and forecast, by Application
      • 7.5.5.2. Middle East
      • 7.5.5.2.1. Key market trends, growth factors and opportunities
      • 7.5.5.2.2. Market size and forecast, by Type
      • 7.5.5.2.3. Market size and forecast, by Enterprise Size
      • 7.5.5.2.4. Market size and forecast, by Application
      • 7.5.5.3. Africa
      • 7.5.5.3.1. Key market trends, growth factors and opportunities
      • 7.5.5.3.2. Market size and forecast, by Type
      • 7.5.5.3.3. Market size and forecast, by Enterprise Size
      • 7.5.5.3.4. Market size and forecast, by Application

CHAPTER 8: COMPETITIVE LANDSCAPE

  • 8.1. Introduction
  • 8.2. Top winning strategies
  • 8.3. Product Mapping of Top 10 Player
  • 8.4. Competitive Dashboard
  • 8.5. Competitive Heatmap
  • 8.6. Top player positioning, 2022

CHAPTER 9: COMPANY PROFILES

  • 9.1. Accenture
    • 9.1.1. Company overview
    • 9.1.2. Key Executives
    • 9.1.3. Company snapshot
    • 9.1.4. Operating business segments
    • 9.1.5. Product portfolio
    • 9.1.6. Business performance
  • 9.2. Acquire BPO Pty Ltd
    • 9.2.1. Company overview
    • 9.2.2. Key Executives
    • 9.2.3. Company snapshot
    • 9.2.4. Operating business segments
    • 9.2.5. Product portfolio
    • 9.2.6. Key strategic moves and developments
  • 9.3. Canon Business Process Services.
    • 9.3.1. Company overview
    • 9.3.2. Key Executives
    • 9.3.3. Company snapshot
    • 9.3.4. Operating business segments
    • 9.3.5. Product portfolio
    • 9.3.6. Business performance
    • 9.3.7. Key strategic moves and developments
  • 9.4. Cogneesol
    • 9.4.1. Company overview
    • 9.4.2. Key Executives
    • 9.4.3. Company snapshot
    • 9.4.4. Operating business segments
    • 9.4.5. Product portfolio
  • 9.5. Flatworld Solutions Pvt. Ltd.
    • 9.5.1. Company overview
    • 9.5.2. Key Executives
    • 9.5.3. Company snapshot
    • 9.5.4. Operating business segments
    • 9.5.5. Product portfolio
    • 9.5.6. Key strategic moves and developments
  • 9.6. Infosys Limited
    • 9.6.1. Company overview
    • 9.6.2. Key Executives
    • 9.6.3. Company snapshot
    • 9.6.4. Operating business segments
    • 9.6.5. Product portfolio
    • 9.6.6. Business performance
  • 9.7. Invensis Technologies Pvt Ltd
    • 9.7.1. Company overview
    • 9.7.2. Key Executives
    • 9.7.3. Company snapshot
    • 9.7.4. Operating business segments
    • 9.7.5. Product portfolio
  • 9.8. Patra
    • 9.8.1. Company overview
    • 9.8.2. Key Executives
    • 9.8.3. Company snapshot
    • 9.8.4. Operating business segments
    • 9.8.5. Product portfolio
    • 9.8.6. Key strategic moves and developments
  • 9.9. Solartis
    • 9.9.1. Company overview
    • 9.9.2. Key Executives
    • 9.9.3. Company snapshot
    • 9.9.4. Operating business segments
    • 9.9.5. Product portfolio
  • 9.10. WNS (Holdings) Ltd.
    • 9.10.1. Company overview
    • 9.10.2. Key Executives
    • 9.10.3. Company snapshot
    • 9.10.4. Operating business segments
    • 9.10.5. Product portfolio
    • 9.10.6. Business performance
    • 9.10.7. Key strategic moves and developments