市場調査レポート
商品コード
1422218
フィールドサービス管理市場- 成長、将来展望、競合分析、2023年~2031年Field Service Management Market - Growth, Future Prospects and Competitive Analysis, 2023 - 2031 |
フィールドサービス管理市場- 成長、将来展望、競合分析、2023年~2031年 |
出版日: 2024年01月03日
発行: Acute Market Reports
ページ情報: 英文 118 Pages
納期: 即日から翌営業日
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フィールドサービス管理市場は、サービス業務の最適化と顧客体験の向上に極めて重要な役割を果たすダイナミックな分野です。フィールドサービス管理市場は、2024年から2032年の予測期間中にCAGR 13.1%で成長すると予測されています。フィールドサービス管理は現代のビジネスオペレーションにおいて重要なコンポーネントであり、多様な産業における効率的なサービス提供を促進します。技術が進化し、顧客の期待が高まるにつれて、フィールドサービス管理市場は大きな変化を目の当たりにします。フィールドサービス管理市場は、業界のダイナミックな性質を捉えています。デジタルトランスフォーメーション、カスタマーエクスペリエンスの向上、リモートワークの台頭など、主要な促進要因がその成長を後押ししています。とはいえ、データセキュリティの懸念やサイバーセキュリティの脅威は、注意を要する課題となっています。市場セグメンテーションでは、ソリューションとクラウドベースの展開に対する嗜好の進化を強調しています。地域別動向では、アジア太平洋地域が大幅な成長を遂げるなど、ダイナミクスが変化していることが明らかになった。既存企業の競合戦略により、フィールドサービス管理市場における継続的なイノベーションとリーダーシップが確保されています。
フィールドサービス管理市場の主な促進要因は、業界全体で進行中のデジタルトランスフォーメーションです。企業がデジタル技術をますます採用し、モノのインターネット(IoT)を通じて資産を接続するにつれて、高度なサービス管理ソリューションの必要性が高まっています。IoT対応機器は膨大な量のデータを生成し、予知保全、スケジューリングの最適化、コスト効率の高い運用に活用できる知見を提供します。
顧客体験は、ビジネス情勢における重要な差別化要因となっています。企業は、永続的な顧客関係を構築するために卓越したサービスを提供することの重要性に気づいています。フィールドサービス管理ソリューションは、効率的なスケジューリング、リアルタイムのコミュニケーション、サービスのパーソナライゼーションを通じて、顧客の期待に応えることを可能にします。このようなカスタマーエクスペリエンスの向上が、フィールドサービス管理のソフトウェアとサービスの導入を促進しています。
リモートワークとモバイルワークフォースの台頭は、サービス管理の形を変えつつあります。フィールドサービス担当者は、リアルタイムの情報へのアクセス、リモートサポート、シームレスなコラボレーション能力を必要としています。フィールドサービス管理のソリューションは、リモートワーカーに力を与え、生産性を向上させ、適切なリソースを手元に確保するために必要なツールとモビリティ機能を提供します。
フィールドサービス管理ソリューションはデータ共有と接続性に依存しているため、データセキュリティとプライバシーへの懸念が顕著な制約となっています。サイバーセキュリティの脅威の頻度が高まり、データ侵害に関連する潜在的なリスクは重大な課題を提起しています。企業は強固なサイバーセキュリティ対策に投資し、機密性の高い顧客データや業務データを確実に保護する必要があります。
2023年のフィールドサービス管理市場では、サービスセグメントが最も高い収益を占めました。しかし、2024年から2032年までの予測期間では、ソリューションの年間平均成長率(CAGR)が最も高くなると予測されています。この変化は、AIを活用したスケジューリングや予知保全などの高度な機能を統合した包括的なフィールドサービス管理ソフトウェアソリューションに対する需要の高まりを反映しています。
2023年のフィールドサービス管理市場は、クラウド展開モデルが売上高と比率の両面で優位を占めました。クラウドベースのソリューションは、柔軟性、拡張性、リモートアクセスを提供するため、企業にとって好ましい選択肢となっています。2024年から2032年までの予測期間中、クラウド導入モデルはその優位性を維持すると予測され、クラウド導入への継続的な動向を示しています。
2023年、北米はフィールドサービス管理市場で大きなシェアを占めていました。同地域の技術進歩や、さまざまな業界へのフィールドサービス管理ソリューションの採用がその要因です。しかし、2024年から2032年までの予測期間では、アジア太平洋地域が最も高いCAGRを記録すると予測されています。この成長は、同地域の産業基盤の拡大と効率的なサービス管理ソリューションの必要性に起因しています。
フィールドサービス管理市場の上位企業には、IBM Corporation、Agile 3 Solutions LLC、Accenture、Comarch SA、Salesforce, Inc.、Infor、Klugo Group、SAP SE、Astea International, Inc.、Trimble Navigation Limited、Tech Mahindra Limitedなどが含まれます。フィールドサービス管理市場は、進化する顧客ニーズに対応する革新的なソリューションを提供しようと奮闘する多数のプレーヤーによる競合情勢が自慢です。これらの業界リーダーは、製品革新、提携、買収などの戦略を採用し、市場でのリーダーシップを維持しています。2023年において、これらの企業はかなりの市場シェアを占めており、2024年から2032年までの予測期間においても、多様な産業要件に対応する最先端のソリューションの提供に重点を置きながら、その戦略は持続すると予想されます。
TABLE 3 Global Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 4 Global Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 9 North America Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 10 North America Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 15 U.S. Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 16 U.S. Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 21 Canada Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 22 Canada Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 27 Rest of North America Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 28 Rest of North America Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 33 UK and European Union Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 34 UK and European Union Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 39 UK Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 40 UK Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 45 Germany Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 46 Germany Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 51 Spain Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 52 Spain Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 57 Italy Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 58 Italy Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 63 France Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 64 France Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 69 Rest of Europe Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 70 Rest of Europe Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 75 Asia Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 76 Asia Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 81 China Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 82 China Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 87 Japan Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 88 Japan Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 93 India Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 94 India Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 99 Australia Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 100 Australia Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 105 South Korea Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 106 South Korea Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 111 Latin America Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 112 Latin America Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 117 Brazil Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 118 Brazil Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 123 Mexico Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 124 Mexico Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 129 Rest of Latin America Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 130 Rest of Latin America Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 135 Middle East and Africa Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 136 Middle East and Africa Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 141 GCC Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 142 GCC Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 147 Africa Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 148 Africa Field Service Management Market By Deployment, 2022-2032, USD (Million)
TABLE 153 Rest of Middle East and Africa Field Service Management Market By Services, 2022-2032, USD (Million)
TABLE 154 Rest of Middle East and Africa Field Service Management Market By Deployment, 2022-2032, USD (Million)
FIG. 11Market Positioning of Key Field Service Management Market Players, 2023
FIG. 12Global Field Service Management Market - Tier Analysis - Percentage of Revenues by Tier Level, 2023 Versus 2032
The field service management market is a dynamic sector that plays a pivotal role in optimizing service operations and enhancing customer experiences. The field service management market is expected to grow at a CAGR of 13.1% during the forecast period of 2024 to 2032. Field service management is a critical component in modern business operations, facilitating the efficient delivery of services in diverse industries. As technology evolves and customer expectations rise, the field service management market witnesses significant transformations. The field service management market captures the industry's dynamic nature. Key drivers fuel its growth, including digital transformation, customer experience enhancement, and the rise of remote work. Nevertheless, data security concerns and cybersecurity threats pose challenges that demand attention. The market segmentation highlights the evolving preferences for solutions and cloud-based deployments. Geographic trends reveal the shifting dynamics, with the Asia-Pacific region poised for substantial growth. The competitive strategies of established players ensure continued innovation and leadership in the field service management market.
The ongoing digital transformation across industries is a major driver of the field service management market. As companies increasingly embrace digital technologies and connect their assets through the Internet of Things (IoT), the need for advanced service management solutions grows. IoT-enabled devices generate vast amounts of data, offering insights that can be leveraged for predictive maintenance, scheduling optimization, and cost-efficient operations.
Customer experience has become a critical differentiator in the business landscape. Companies are realizing the significance of providing exceptional service to build lasting customer relationships. Field service management solutions enable businesses to meet customer expectations through efficient scheduling, real-time communication, and service personalization. This emphasis on improving the customer experience is driving the adoption of field service management software and services.
The rise of remote work and the mobile workforce is reshaping service management. Field service personnel need access to real-time information, remote support, and the ability to collaborate seamlessly. Field service management solutions provide the tools and mobility features required to empower remote workers, enhance their productivity, and ensure they have the right resources at their fingertips.
As field service management solutions rely on data sharing and connectivity, data security and privacy concerns are a prominent restraint. The increasing frequency of cybersecurity threats and the potential risks associated with data breaches raise significant challenges. Companies need to invest in robust cybersecurity measures and ensure that sensitive customer and operational data remains protected.
In 2023, the services segment accounted for the highest revenue in the field service management market. However, during the forecast period from 2024 to 2032, solutions are expected to experience the highest Compound Annual Growth Rate (CAGR). This shift reflects the growing demand for comprehensive field service management software solutions that integrate advanced features like AI-powered scheduling and predictive maintenance.
In 2023, the cloud deployment model dominated the field service management market both in terms of revenue and percentage. Cloud-based solutions offer flexibility, scalability, and remote accessibility, making them a preferred choice for businesses. During the forecast period from 2024 to 2032, the cloud deployment model is projected to maintain its dominance, showcasing the continued trend toward cloud adoption.
In 2023, North America held a significant share of the field service management market, driven by the region's technological advancements and the adoption of field service management solutions across various industries. However, during the forecast period from 2024 to 2032, the Asia-Pacific region is expected to witness the highest CAGR. This growth can be attributed to the region's expanding industrial base and the need for efficient service management solutions.
Top players in the field service management market include IBM Corporation, Agile 3 Solutions LLC, Accenture, Comarch SA, Salesforce, Inc., Infor, Klugo Group, SAP SE, Astea International, Inc., Trimble Navigation Limited, and Tech Mahindra Limited. The field service management market boasts a competitive landscape with numerous players striving to provide innovative solutions to meet evolving customer needs. These industry leaders employ strategies such as product innovation, partnerships, and acquisitions to maintain their market leadership. In 2023, these companies held substantial market shares, and their strategies are expected to persist in the forecast period from 2024 to 2032, with a focus on offering cutting-edge solutions to cater to diverse industry requirements.
This study report represents analysis of each segment from 2021 to 2031 considering 2022 as the base year. Compounded Annual Growth Rate (CAGR) for each of the respective segments estimated for the forecast period of 2023 to 2031.
The current report comprises of quantitative market estimations for each micro market for every geographical region and qualitative market analysis such as micro and macro environment analysis, market trends, competitive intelligence, segment analysis, porters five force model, top winning strategies, top investment markets, emerging trends and technological analysis, case studies, strategic conclusions and recommendations and other key market insights.
The complete research study was conducted in three phases, namely: secondary research, primary research, and expert panel review. key data point that enables the estimation ofField Service Management market are as follows:
Micro and macro environment factors that are currently influencing the Field Service Management market and their expected impact during the forecast period.
Market forecast was performed through proprietary software that analyzes various qualitative and quantitative factors. Growth rate and CAGR were estimated through intensive secondary and primary research. Data triangulation across various data points provides accuracy across various analyzed market segments in the report. Application of both top down and bottom-up approach for validation of market estimation assures logical, methodical and mathematical consistency of the quantitative data.