サンプル依頼リスト カート
  • English
  • Korean
  • Traditional Chinese
  • Simplified Chinese
デフォルト表紙
市場調査レポート
商品コード
1352900

テクニカルサポートアウトソーシングの世界市場調査レポート：産業分析、規模、シェア、成長、動向、2023年から2030年までの予測

Global Technical Support Outsourcing Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast 2023 to 2030

出版日
ページ情報
英文 130 Pages
納期
即日から翌営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=146.96円
テクニカルサポートアウトソーシングの世界市場調査レポート：産業分析、規模、シェア、成長、動向、2023年から2030年までの予測
出版日: 2023年09月01日
発行: Value Market Research
ページ情報: 英文 130 Pages
納期: 即日から翌営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

テクニカルサポートアウトソーシング市場の世界需要は、2022年の4,576万米ドルから2030年には7,642万米ドル近くの市場規模に達すると推定され、調査期間2023年～2030年のCAGRは7.6%です。

テクニカルサポートのアウトソーシングは、テクニカルサポートサービスを提供するために第三者の個人または組織を雇うことを含むビジネス慣行です。テクニカルサポートアウトソーシングとは、特定の情報技術（IT）機能に関するテクニカルサポートサービスを社外に委託することを指します。テクニカルサポートアウトソーシングサービスは、しばしばバーチャルヘルプデスクと呼ばれ、顧客が製品やサービスのトラブルシューティング中に質問をしたり、ヘルプやサポートを受けたりすることができます。

市場力学：

世界の中小企業（SME）の著しい成長が、世界市場を牽引しています。さらに、効率を向上させるための費用対効果の高いソリューションに対するニーズの高まりが、テクニカルサポートアウトソーシング市場の成長を顕著に後押ししています。また、先進的なITインフラの導入が進み、ITソリューションのアウトソーシングに対する需要が高まっていることも、市場の成長を後押しすると予測されます。さらに、デジタル決済システム、電子請求、電子医療データ記録メンテナンスのニーズの高まりが、テクニカルサポートアウトソーシング市場の需要見通しを促進しています。さらに、チャットボットの出現は、市場成長を促進する主要なテクニカルサポートアウトソーシング市場動向の1つです。しかし、顧客データベースが盗まれる可能性があり、市場成長の妨げになる可能性があります。

調査レポートは、ポーターのファイブフォースモデル、市場魅力度分析、バリューチェーン分析を取り上げています。これらのツールは、業界の構造を明確に把握し、世界レベルでの競合の魅力を評価するのに役立ちます。さらに、これらのツールはテクニカルサポートアウトソーシングの世界市場における各セグメントを包括的に評価することもできます。テクニカルサポートアウトソーシング業界の成長と動向は、この調査に全体的なアプローチを提供します。

地域分析：

本セクションでは、北米、欧州、アジア太平洋、ラテンアメリカ、中東・アフリカのテクニカルサポートアウトソーシング市場の現在と将来の需要を強調する地域展望をカバーします。さらに、このレポートでは、すべての主要地域における個々の用途セグメントの需要、推定・予測に焦点を当てています。

カスタム要件がある場合は、お問い合わせください。当社の調査チームは、お客様のニーズに応じてカスタマイズしたレポートを提供することができます。

目次

第1章 序文

第2章 エグゼクティブサマリー

  • 市場のハイライト
  • 世界市場スナップショット

第3章 テクニカルサポートアウトソーシング-産業分析

  • イントロダクション：市場力学
  • 市場促進要因
  • 市場抑制要因
  • 機会
  • 業界動向
  • ポーターのファイブフォース分析
  • 市場魅力度分析

第4章 バリューチェーン分析

  • バリューチェーン分析
  • 原材料分析
    • 原材料リスト
    • 原材料メーカーリスト
    • 主要原材料の価格動向
  • 潜在的バイヤーのリスト
  • マーケティングチャネル
    • ダイレクトマーケティング
    • インダイレクトマーケティング
    • マーケティングチャネル発展動向

第5章 COVID-19発生の影響分析

第6章 テクニカルサポートアウトソーシングの世界市場分析：サービス別

  • サービス別概要
  • 実績データと予測データ
  • サービス別分析
  • 顧客獲得
  • コールセンターサービス
  • その他（メールサポート、ライブチャットサポート）

第7章 テクニカルサポートアウトソーシングの世界市場分析：産業別

  • 産業別概要
  • 実績データと予測データ
  • 産業別分析
  • 製造・自動車
  • 教育
  • エネルギー・公益事業
  • BFSI
  • 小売・eコマース
  • IT・通信
  • メディア＆エンターテインメント
  • ロジスティクス＆サプライチェーン
  • ヘルスケア＆製薬
  • その他（建設、ホスピタリティ）

第8章 テクニカルサポートアウトソーシングの世界市場分析：地域別

  • 地域別展望
  • イントロダクション
  • 北米売上分析
    • 概要、実績と予測
    • 北米：セグメント別
    • 北米：国別
    • 米国
    • カナダ
    • メキシコ
  • 欧州売上分析
    • 概要、実績と予測
    • 欧州：セグメント別
    • 欧州：国別
    • 英国
    • フランス
    • ドイツ
    • イタリア
    • ロシア
    • その他の欧州
  • アジア太平洋売上分析
    • 概要、実績と予測
    • アジア太平洋：セグメント別
    • アジア太平洋：国別
    • 中国
    • インド
    • 日本
    • 韓国
    • オーストラリア
    • その他のアジア太平洋
  • ラテンアメリカ売上分析
    • 概要、実績と予測
    • ラテンアメリカ：セグメント別
    • ラテンアメリカ：国別
    • ブラジル
    • アルゼンチン
    • ペルー
    • チリ
    • その他のラテンアメリカ
  • 中東・アフリカ売上分析
    • 概要、実績と予測
    • 中東・アフリカ：セグメント別
    • 中東・アフリカ：国別
    • サウジアラビア
    • アラブ首長国連邦
    • イスラエル
    • 南アフリカ
    • その他の中東とアフリカ

第9章 テクニカルサポートアウトソーシング企業の競合情勢

  • テクニカルサポートアウトソーシング市場の競合
  • 提携・協力・合意
  • 合併・買収
  • 新製品の発売
  • その他の開発

第10章 企業プロファイル

  • 上位企業の市場シェア分析
  • 市場集中度
  • Accenture PLC.
  • Aegis Limited
  • Collabera Inc.
  • Computer Generated Solutions Inc.
  • Essentiel Outsourcing
  • Flatworld Solutions Pvt. Ltd.
  • Genpact
  • HCL Technologies
  • IBM Corporation
  • Infosys Limited
  • Invensis Technologies Pvt. Ltd
  • Qcom Outsourcing Ltd
  • StarTek Inc.
  • Suma Soft
  • Support.com Inc.
  • Tata Consultancy Services Limited
  • Wipro Limited
  • Worldwide Call Centers Inc.
図表

LIST OF TABLES

  • Market Snapshot
  • Drivers : Impact Analysis
  • Restraints : Impact Analysis
  • List of Raw Material
  • List of Raw Material Manufactures
  • List of Potential Buyers
  • Analysis by Service (USD MN)
  • Customer Acquisition Market Sales by Geography (USD MN)
  • Call Centre Services Market Sales by Geography (USD MN)
  • Others (Email Support And Live Chat Support) Market Sales by Geography (USD MN)
  • Analysis Market by Industry (USD MN)
  • Manufacturing & Automotive Market Sales by Geography (USD MN)
  • Education Market Sales by Geography (USD MN)
  • Energy & Utilities Market Sales by Geography (USD MN)
  • BFSI Market Sales by Geography (USD MN)
  • Retail & E-commerce Market Sales by Geography (USD MN)
  • IT & Telecommunication Market Sales by Geography (USD MN)
  • Media & Entertainment Market Sales by Geography (USD MN)
  • Logistics & Supply Chain Market Sales by Geography (USD MN)
  • Healthcare & Pharmaceuticals Market Sales by Geography (USD MN)
  • Others (Construction, Hospitality) Market Sales by Geography (USD MN)
  • Global Technical Support Outsourcing Market Sales by Geography (USD MN)
  • North America Market Analysis (USD MN)
  • United State Market Analysis (USD MN)
  • Canada Market Analysis (USD MN)
  • Mexico Market Analysis (USD MN)
  • Europe Market Analysis (USD MN)
  • Europe Market Estimate by Country (USD MN)
  • United Kingdom Market Analysis (USD MN)
  • France Market Analysis (USD MN)
  • Germany Market Analysis (USD MN)
  • Italy Market Analysis (USD MN)
  • Russia Market Analysis (USD MN)
  • Spain Market Analysis (USD MN)
  • Rest of Europe Market Analysis (USD MN)
  • Asia Pacific Market Analysis (USD MN)
  • China Market Analysis (USD MN)
  • Japan Market Analysis (USD MN)
  • India Market Analysis (USD MN)
  • South Korea Market Analysis (USD MN)
  • Australia Market Analysis (USD MN)
  • Rest of Asia Pacific Market Analysis (USD MN)
  • Latin America Market Analysis (USD MN)
  • Brazil Market Analysis (USD MN)
  • Argentina Market Analysis (USD MN)
  • Peru Market Analysis (USD MN)
  • Chile Market Analysis (USD MN)
  • Rest of Latin America Market Analysis (USD MN)
  • Middle East & Africa Market Analysis (USD MN)
  • Saudi Arabia Market Analysis (USD MN)
  • UAE Market Analysis (USD MN)
  • Israel Market Analysis (USD MN)
  • South Africa Market Analysis (USD MN)
  • Rest of Middle East and Africa Market Analysis (USD MN)
  • Partnership/Collaboration/Agreement
  • Mergers And Acquisition

LIST OF FIGURES

  • Research Scope of Technical Support Outsourcing Report
  • Market Research Process
  • Market Research Methodology
  • Global Technical Support Outsourcing Market Size, by Region (USD MN)
  • Porters Five Forces Analysis
  • Market Attractiveness Analysis by Service
  • Market Attractiveness Analysis by Industry
  • Market Attractiveness Analysis by Region
  • Value Chain Analysis
  • Global Market Analysis by Service (USD MN)
  • Customer Acquisition Market Sales by Geography (USD MN)
  • Call Centre Services Market Sales by Geography (USD MN)
  • Others (Email Support And Live Chat Support) Market Sales by Geography (USD MN)
  • Global Market Analysis by Industry (USD MN)
  • Manufacturing & Automotive Market Sales by Geography (USD MN)
  • Education Market Sales by Geography (USD MN)
  • Energy & Utilities Market Sales by Geography (USD MN)
  • BFSI Market Sales by Geography (USD MN)
  • Retail & E-commerce Market Sales by Geography (USD MN)
  • IT & Telecommunication Market Sales by Geography (USD MN)
  • Media & Entertainment Market Sales by Geography (USD MN)
  • Logistics & Supply Chain Market Sales by Geography (USD MN)
  • Healthcare & Pharmaceuticals Market Sales by Geography (USD MN)
  • Others (Construction, Hospitality) Market Sales by Geography (USD MN)
  • Global Market by Revenue
  • North America Market by Revenue
  • Europe Market by Revenue
  • Asia Pacific Market by Revenue
  • Latin America Market by Revenue
  • Middle East & Africa Market by Revenue
  • Recent Development in Industry
  • Top Companies Market Share Analysis

Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

目次
Product Code: VMR11218875

The global demand for Technical Support Outsourcing Market is presumed to reach the market size of nearly USD 76.42 MN by 2030 from USD 45.76 MN in 2022 with a CAGR of 7.6% under the study period 2023 - 2030.

Technical support outsourcing is a business practice that includes hiring a third-party individual or organization to provide technical support services. Technical support outsourcing refers to sub-contracting technical support services offered outside an organization for specific information technology (IT) functions. Technical support outsourcing services are often called virtual help desks, where customers can ask questions and receive help and support while troubleshooting a product or service.

MARKET DYNAMICS:

The significant growth of small-to-medium enterprises (SMEs) worldwide is driving the global market. Moreover, the increasing need for cost-effective solutions to improve efficiency is notably driving the technical support outsourcing market growth. Also, the growing adoption of advanced IT infrastructure and rising demand for outsourced IT solutions are anticipated to drive the market growth. Furthermore, the rise in the need for digital payment systems, electronic billing, and electronic health data records maintenance is fueling demand prospects in the technical support outsourcing market. In addition, the emergence of chatbots is one of the key technical support outsourcing market trends fueling the market growth. However, the possibility of stolen customer databases may hamper market growth.

The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of technical support outsourcing. The growth and trends of technical support outsourcing industry provide a holistic approach to this study.

MARKET SEGMENTATION:

This section of the technical support outsourcing market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By Service

  • Customer Acquisition
  • Call Centre Services
  • Others (Email Support And Live Chat Support)

By Industry

  • Manufacturing & Automotive
  • Education
  • Energy & Utilities
  • BFSI
  • Retail & E-Commerce
  • IT & Telecommunication
  • Media & Entertainment
  • Logistics & Supply Chain
  • Healthcare & Pharmaceuticals
  • Others (Construction, Hospitality)

REGIONAL ANALYSIS:

This section covers the regional outlook, which accentuates current and future demand for the Technical Support Outsourcing market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the technical support outsourcing market include Accenture PLC., Aegis Limited, Collabera Inc., Computer Generated Solutions Inc., Essentiel Outsourcing, Flatworld Solutions Pvt. Ltd., Genpact, HCL Technologies, IBM Corporation, Infosys Limited, Invensis Technologies Pvt. Ltd, Qcom Outsourcing Ltd, StarTek Inc., Suma Soft, Support.com Inc., Tata Consultancy Services Limited, Wipro Limited, Worldwide Call Centers Inc. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

TABLE OF CONTENTS

1 . PREFACE

  • 1.1. Report Description
    • 1.1.1. Objective
    • 1.1.2. Target Audience
    • 1.1.3. Unique Selling Proposition (USP) & offerings
  • 1.2. Research Scope
  • 1.3. Research Methodology
    • 1.3.1. Market Research Process
    • 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

  • 2.1. Highlights of Market
  • 2.2. Global Market Snapshot

3 . TECHNICAL SUPPORT OUTSOURCING - INDUSTRY ANALYSIS

  • 3.1. Introduction - Market Dynamics
  • 3.2. Market Drivers
  • 3.3. Market Restraints
  • 3.4. Opportunities
  • 3.5. Industry Trends
  • 3.6. Porter's Five Force Analysis
  • 3.7. Market Attractiveness Analysis
    • 3.7.1 Market Attractiveness Analysis By Service
    • 3.7.2 Market Attractiveness Analysis By Industry
    • 3.7.3 Market Attractiveness Analysis By Region

4 . VALUE CHAIN ANALYSIS

  • 4.1. Value Chain Analysis
  • 4.2. Raw Material Analysis
    • 4.2.1. List of Raw Materials
    • 4.2.2. Raw Material Manufactures List
    • 4.2.3. Price Trend of Key Raw Materials
  • 4.3. List of Potential Buyers
  • 4.4. Marketing Channel
    • 4.4.1. Direct Marketing
    • 4.4.2. Indirect Marketing
    • 4.4.3. Marketing Channel Development Trend

5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK

6 . GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET ANALYSIS BY SERVICE

  • 6.1 Overview by Service
  • 6.2 Historical and Forecast Data
  • 6.3 Analysis by Service
  • 6.4 Customer Acquisition Historic and Forecast Sales by Regions
  • 6.5 Call Centre Services Historic and Forecast Sales by Regions
  • 6.6 Others (Email Support And Live Chat Support) Historic and Forecast Sales by Regions

7 . GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET ANALYSIS BY INDUSTRY

  • 7.1 Overview by Industry
  • 7.2 Historical and Forecast Data
  • 7.3 Analysis by Industry
  • 7.4 Manufacturing & Automotive Historic and Forecast Sales by Regions
  • 7.5 Education Historic and Forecast Sales by Regions
  • 7.6 Energy & Utilities Historic and Forecast Sales by Regions
  • 7.7 BFSI Historic and Forecast Sales by Regions
  • 7.8 Retail & E-commerce Historic and Forecast Sales by Regions
  • 7.9 IT & Telecommunication Historic and Forecast Sales by Regions
  • 7.10. Media & Entertainment Historic and Forecast Sales by Regions
  • 7.11 Logistics & Supply Chain Historic and Forecast Sales by Regions
  • 7.12 Healthcare & Pharmaceuticals Historic and Forecast Sales by Regions
  • 7.13 Others (Construction, Hospitality) Historic and Forecast Sales by Regions

8 . GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET ANALYSIS BY GEOGRAPHY

  • 8.1. Regional Outlook
  • 8.2. Introduction
  • 8.3. North America Sales Analysis
    • 8.3.1. Overview, Historic and Forecast Sales Analysis
    • 8.3.2. North America By Segment Sales Analysis
    • 8.3.3. North America By Country Sales Analysis
    • 8.3.4. United State Sales Analysis
    • 8.3.5. Canada Sales Analysis
    • 8.3.6. Mexico Sales Analysis
  • 8.4. Europe Sales Analysis
    • 8.4.1. Overview, Historic and Forecast Sales Analysis
    • 8.4.2. Europe by Segment Sales Analysis
    • 8.4.3. Europe by Country Sales Analysis
    • 8.4.4. United Kingdom Sales Analysis
    • 8.4.5. France Sales Analysis
    • 8.4.6. Germany Sales Analysis
    • 8.4.7. Italy Sales Analysis
    • 8.4.8. Russia Sales Analysis
    • 8.4.9. Rest Of Europe Sales Analysis
  • 8.5. Asia Pacific Sales Analysis
    • 8.5.1. Overview, Historic and Forecast Sales Analysis
    • 8.5.2. Asia Pacific by Segment Sales Analysis
    • 8.5.3. Asia Pacific by Country Sales Analysis
    • 8.5.4. China Sales Analysis
    • 8.5.5. India Sales Analysis
    • 8.5.6. Japan Sales Analysis
    • 8.5.7. South Korea Sales Analysis
    • 8.5.8. Australia Sales Analysis
    • 8.5.9. Rest Of Asia Pacific Sales Analysis
  • 8.6. Latin America Sales Analysis
    • 8.6.1. Overview, Historic and Forecast Sales Analysis
    • 8.6.2. Latin America by Segment Sales Analysis
    • 8.6.3. Latin America by Country Sales Analysis
    • 8.6.4. Brazil Sales Analysis
    • 8.6.5. Argentina Sales Analysis
    • 8.6.6. Peru Sales Analysis
    • 8.6.7. Chile Sales Analysis
    • 8.6.8. Rest of Latin America Sales Analysis
  • 8.7. Middle East & Africa Sales Analysis
    • 8.7.1. Overview, Historic and Forecast Sales Analysis
    • 8.7.2. Middle East & Africa by Segment Sales Analysis
    • 8.7.3. Middle East & Africa by Country Sales Analysis
    • 8.7.4. Saudi Arabia Sales Analysis
    • 8.7.5. UAE Sales Analysis
    • 8.7.6. Israel Sales Analysis
    • 8.7.7. South Africa Sales Analysis
    • 8.7.8. Rest Of Middle East And Africa Sales Analysis

9 . COMPETITIVE LANDSCAPE OF THE TECHNICAL SUPPORT OUTSOURCING COMPANIES

  • 9.1. Technical Support Outsourcing Market Competition
  • 9.2. Partnership/Collaboration/Agreement
  • 9.3. Merger And Acquisitions
  • 9.4. New Product Launch
  • 9.5. Other Developments

10 . COMPANY PROFILES OF TECHNICAL SUPPORT OUTSOURCING INDUSTRY

  • 10.1. Top Companies Market Share Analysis
  • 10.2. Market Concentration Rate
  • 10.3. Accenture PLC.
    • 10.3.1. Company Overview
    • 10.3.2. Company Revenue
    • 10.3.3. Products
    • 10.3.4. Recent Developments
  • 10.4. Aegis Limited
    • 10.4.1. Company Overview
    • 10.4.2. Company Revenue
    • 10.4.3. Products
    • 10.4.4. Recent Developments
  • 10.5. Collabera Inc.
    • 10.5.1. Company Overview
    • 10.5.2. Company Revenue
    • 10.5.3. Products
    • 10.5.4. Recent Developments
  • 10.6. Computer Generated Solutions Inc.
    • 10.6.1. Company Overview
    • 10.6.2. Company Revenue
    • 10.6.3. Products
    • 10.6.4. Recent Developments
  • 10.7. Essentiel Outsourcing
    • 10.7.1. Company Overview
    • 10.7.2. Company Revenue
    • 10.7.3. Products
    • 10.7.4. Recent Developments
  • 10.8. Flatworld Solutions Pvt. Ltd.
    • 10.8.1. Company Overview
    • 10.8.2. Company Revenue
    • 10.8.3. Products
    • 10.8.4. Recent Developments
  • 10.9. Genpact
    • 10.9.1. Company Overview
    • 10.9.2. Company Revenue
    • 10.9.3. Products
    • 10.9.4. Recent Developments
  • 10.10. HCL Technologies
    • 10.10.1. Company Overview
    • 10.10.2. Company Revenue
    • 10.10.3. Products
    • 10.10.4. Recent Developments
  • 10.11. IBM Corporation
    • 10.11.1. Company Overview
    • 10.11.2. Company Revenue
    • 10.11.3. Products
    • 10.11.4. Recent Developments
  • 10.12. Infosys Limited
    • 10.12.1. Company Overview
    • 10.12.2. Company Revenue
    • 10.12.3. Products
    • 10.12.4. Recent Developments
  • 10.13. Invensis Technologies Pvt. Ltd
    • 10.13.1. Company Overview
    • 10.13.2. Company Revenue
    • 10.13.3. Products
    • 10.13.4. Recent Developments
  • 10.14. Qcom Outsourcing Ltd
    • 10.14.1. Company Overview
    • 10.14.2. Company Revenue
    • 10.14.3. Products
    • 10.14.4. Recent Developments
  • 10.15. StarTek Inc.
    • 10.15.1. Company Overview
    • 10.15.2. Company Revenue
    • 10.15.3. Products
    • 10.15.4. Recent Developments
  • 10.16. Suma Soft
    • 10.16.1. Company Overview
    • 10.16.2. Company Revenue
    • 10.16.3. Products
    • 10.16.4. Recent Developments
  • 10.17. Support.com Inc.
    • 10.17.1. Company Overview
    • 10.17.2. Company Revenue
    • 10.17.3. Products
    • 10.17.4. Recent Developments
  • 10.18. Tata Consultancy Services Limited
    • 10.18.1. Company Overview
    • 10.18.2. Company Revenue
    • 10.18.3. Products
    • 10.18.4. Recent Developments
  • 10.19. Wipro Limited
    • 10.19.1. Company Overview
    • 10.19.2. Company Revenue
    • 10.19.3. Products
    • 10.19.4. Recent Developments
  • 10.20. Worldwide Call Centers Inc.
    • 10.20.1. Company Overview
    • 10.20.2. Company Revenue
    • 10.20.3. Products
    • 10.20.4. Recent Developments

Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies