公共料金請求ソフトウェアの市場：タイプ別、用途別、エンドユーザー別、地域別、2026～2032年

公共料金請求ソフトウェアの市場評価、2026～2032年

都市部での人口増加により、増大するサービス需要やインフラニーズの複雑さを管理するための効率的な公共料金請求ソリューションへの需要が高まり、市場規模は2024年に61億3,000万米ドルを突破し、2032年には約140億7,000万米ドルに達する見込みです。

これに加えて、クラウドコンピューティングやデータ分析といったソフトウェア技術の革新が公共料金請求システムの機能を強化し、より効率的でユーザーフレンドリーなものとすることで、公共料金請求ソフトウェアの採用に寄与しています。顧客関係管理（CRM）や企業資源計画（ERP）などの他のシステムとのシームレスな統合に対するニーズの高まりが、2026～2032年までのCAGR 12.07%での市場の成長を可能にしています。

公共料金請求ソフトウェア市場の定義/概要

公共料金請求ソフトウェアは、水道、電気、ガス、廃棄物管理などの公共サービスの請求プロセスを管理・合理化するために設計された専用アプリケーションです。メータリング、請求書発行、支払い、アカウント管理に関連するタスクを自動化し、規制要件へのコンプライアンスを確保しながら、正確でタイムリーな請求書を提供します。このソフトウェアは、公共料金メーターと顧客口座のデータを統合し、詳細かつ正確な請求書の作成、回収管理、顧客からの問い合わせに対応します。

公共料金請求ソフトウェアは、請求および収益回収プロセスを効率的に管理するために、電力会社で広く使用されています。実際には、メーターデータの読み取り、消費量に基づく料金計算、請求書の発行、支払い処理などのタスクを処理します。さらに、ソフトウェアには、顧客アカウントの管理、サービスリクエストの処理、規制遵守や内部分析のためのレポート生成などの機能が含まれています。この自動化により、手作業によるミスが減り、業務効率が向上し、顧客サービスが改善されます。

スマートメーターと高度計測インフラはどのように公共料金請求ソフトウェアの採用を増やすか？

公共料金請求ソフトウェア市場は、スマートメーターと高度計測インフラの採用増加により、大きな成長を遂げています。米国エネルギー情報局によると、2021年現在、米国では約1億300万個のスマートメーターが設置されており、これは全家庭用電力顧客の60%に相当します。このような広範な導入により、これらの機器からの複雑なデータを処理できる高度な請求ソフトウェアに対する需要が生まれ、主要企業の請求プロセスがより正確かつ効率的になりました。

環境への関心の高まりと持続可能性の推進も、市場の拡大に寄与しています。公共料金請求ソフトウェアには、エネルギー消費量や二酸化炭素排出量を追跡・報告する機能が含まれることが多くなり、政府の規制や環境に配慮した事業慣行を求める消費者の需要に合致しています。欧州連合（EU）が2030年までに温室効果ガス排出量を少なくとも55％削減するという目標を掲げたことで、電力会社はエネルギー効率化の取り組みや再生可能エネルギーの統合をサポートできる高度な請求システムへの投資に拍車をかけています。

COVID-19の流行は、公益事業部門のデジタル変革を加速させ、より堅牢で柔軟な請求ソリューションの必要性を促しています。最近のニュースでは、Oracle Utilitiesが2024年6月に次世代クラウドベースの請求プラットフォームを発表し、公益事業者が最新のエネルギーシステムの複雑性を管理し、顧客エンゲージメントを向上させることを支援するよう設計されています。この開発は、デジタル化と分散化が進むエネルギー情勢の中で、主要企業が電力会社とその顧客の進化するニーズに応えようと努力している、市場の継続的なイノベーションを反映しています。

公共料金請求ソフトウェアのデータセキュリティへの懸念は、その適用を抑制するか？

統合の課題は、公共料金請求ソフトウェア市場に大きな障壁をもたらす主な要因です。多くの公益事業会社は、最新のソフトウェアソリューションとの互換性が容易でないレガシーシステムを使用しています。このような古いシステムに新しい請求ソフトウェアを統合するのは複雑で、大規模なカスタマイズやデータ移行作業が必要になるため、導入が遅れ、全体的なコストが増加する可能性があります。

もう一つの重要な問題は、日々進化する規制要件へのコンプライアンスの必要性です。公共料金請求ソフトウェアは、地域、国、および国際的な規制を遵守するために定期的に更新する必要があり、コストと時間がかかります。法律上の問題や潜在的な罰金を回避するためには、ソフトウェアがこれらの規制に準拠していることを確認することが極めて重要であり、その管理にはさらに複雑なレイヤーが追加されることになります。

データセキュリティの懸念も、公共料金請求ソフトウェアの採用に影響を与えます。機密性の高い顧客情報を侵害やサイバー攻撃から守ることは重要な課題です。このデータを保護するために強固なセキュリティ対策を導入し、維持することは、リソースを大量に消費し、継続的な警戒を必要とするため、公益事業会社にとって負担となる可能性があります。

目次

第1章 イントロダクション

• 市場の定義
• 市場セグメンテーション
• 調査手法

第2章 エグゼクティブサマリー

• 主な調査結果
• 市場概要
• 市場ハイライト

第3章 市場概要

• 市場規模と成長の可能性
• 市場動向
• 市場促進要因
• 市場抑制要因
• 市場機会
• ポーターのファイブフォース分析

第4章 公共料金請求ソフトウェア市場：タイプ別

• クラウドベース
• オンプレミス

第5章 公共料金請求ソフトウェア市場：用途別

• 中小企業（SME）
• 大企業

第6章 公共料金請求ソフトウェア市場：エンドユーザー別

• 電気事業者
• 水道事業者
• ガス事業者
• その他

第7章 公共料金請求ソフトウェア市場：地域別

• 北米
• 米国
• カナダ
• メキシコ
• 欧州
• 英国
• ドイツ
• フランス
• イタリア
• アジア太平洋
• 中国
• 日本
• インド
• オーストラリア
• ラテンアメリカ
• ブラジル
• アルゼンチン
• チリ
• 中東・アフリカ
• 南アフリカ
• サウジアラビア
• アラブ首長国連邦

第8章 市場力学

• 市場促進要因
• 市場抑制要因
• 市場機会
• COVID-19の市場への影響

第9章 競合情勢

• 主要企業
• 市場シェア分析

第10章 企業プロファイル

• Harris Computer Systems
• PayStand Inc.
• Utilibill Pvt. Ltd.
• ePsolutions Inc.
• Jendev Corporation
• SkyBill SIA
• Cogsdale Corporation
• Oracle Corporation

第11章 市場の展望と機会

• 新興技術
• 今後の市場動向
• 投資機会

第12章 付録

• 略語リスト
• 出典と参考文献

Utility Billing Software Market Valuation - 2026-2032

The increasing population in urban areas drives the demand for efficient utility billing solutions to manage the complexities of growing service demands and infrastructure needs are driving the market size surpass USD 6.13 Billion valued in 2024 to reach a valuation of around USD 14.07 Billion by 2032.

In addition to this, innovations in software technology, such as cloud computing and data analytics, enhance the capabilities of utility billing systems, making them more efficient and user-friendly, this is spurring up the adoption of utility billing software. The rising need for seamless integration with other systems, such as customer relationship management (CRM) and enterprise resource planning (ERP) is enabling the market grow at a CAGR of 12.07% from 2026 to 2032.

Utility Billing Software Market: Definition/ Overview

Utility billing software is a specialized application designed to manage and streamline the billing processes for utility services such as water, electricity, gas, and waste management. It automates tasks related to metering, invoicing, payments, and account management, providing accurate and timely billing while ensuring compliance with regulatory requirements. The software integrates data from utility meters and customer accounts to generate detailed and precise bills, manage collections, and handle customer inquiries.

Utility billing software is widely used by utility companies to efficiently manage billing and revenue collection processes. In practice, it handles tasks such as reading meter data, calculating charges based on consumption, issuing invoices, and processing payments. Additionally, the software often includes features for managing customer accounts, handling service requests, and generating reports for regulatory compliance and internal analysis. This automation reduces manual errors, enhances operational efficiency, and improves customer service.

How will Smart Meters and Advanced Metering Infrastructure Increase Adoption of Utility Billing Software?

The utility billing software market is experiencing significant growth, driven by the increasing adoption of smart meters and advanced metering infrastructure. According to the U.S. Energy Information Administration, as of 2021, nearly 103 million smart meters were installed in the United States, representing 60% of all residential electricity customers. This widespread implementation has created a demand for sophisticated billing software capable of handling complex data from these devices, leading to more accurate and efficient billing processes for utility companies.

Rising environmental concerns and the push for sustainability have also fueled the market's expansion. Utility billing software now often includes features for tracking and reporting on energy consumption and carbon emissions, aligning with government regulations and consumer demand for greener practices. The European Union's goal to reduce greenhouse gas emissions by at least 55% by 2030 has spurred utility companies to invest in advanced billing systems that can support energy efficiency initiatives and renewable energy integration.

The COVID-19 pandemic has accelerated the digital transformation of the utility sector, driving the need for more robust and flexible billing solutions. In recent news, Oracle Utilities announced in June 2024 the launch of its next-generation cloud-based billing platform, designed to help utilities manage the complexities of modern energy systems and improve customer engagement. This development reflects the ongoing innovation in the market as key players strive to meet the evolving needs of utility companies and their customers in an increasingly digital and decentralized energy landscape.

Will Data Security Concerns of Utility Billing Software Restrain Its Application?

Integration challenges are major factors for posing a considerable barrier to the utility billing software market. Many utility companies operate with legacy systems that are not easily compatible with modern software solutions. Integrating new billing software with these outdated systems can be complex, requiring extensive customization and data migration efforts, which can delay deployment and increase overall costs.

Another key issue is the need for compliance with ever-evolving regulatory requirements. Utility billing software must be updated regularly to adhere to local, national, and international regulations, which can be both costly and time-consuming. Ensuring that the software remains compliant with these regulations is crucial to avoid legal issues and potential fines, adding another layer of complexity to its management.

Data security concerns also affect the adoption of utility billing software. Protecting sensitive customer information from breaches and cyberattacks is a significant challenge. Implementing and maintaining robust security measures to safeguard this data can be resource-intensive and requires ongoing vigilance, which can be a burden for utility companies.

Category-Wise Acumens

Which Factors are Contributing to the Dominance of Electric Utilities Segment in Utility Billing Software Market?

Electric utilities are at dominating the utility billing software market, driven by the rapid adoption of smart grid technologies and the increasing complexity of electricity distribution systems. The U.S. Department of Energy reported that as of 2023, investments in grid modernization reached USD 7.8 Billion, a significant portion of which was allocated to advance metering and billing systems. This substantial investment underscores the critical role of sophisticated billing software in managing the intricate data flows and transactions within modern electric utility operations, enabling more accurate billing, improved customer service, and enhanced grid management capabilities.

The shift towards renewable energy sources and distributed generation has further solidified the dominance of electric utilities in the billing software market. As grid operators grapple with integrating variable energy sources and implementing time-of-use pricing, advanced billing systems have become essential for managing these complexities. The International Energy Agency projects that renewable energy capacity will expand by over 60% between 2020 and 2026, necessitating billing solutions capable of handling dynamic pricing models and prosumer arrangements.

Which Factors Enhance the Use of Utility Billing Software in Small and Medium Enterprises (SMEs)?

Small and medium enterprises (SMEs) are increasingly dominating the utility billing software market, driven by their need for cost-effective, scalable solutions to manage utility expenses and improve operational efficiency. According to the U.S. Small Business Administration, SMEs account for 44% of U.S. economic activity as of 2023, highlighting their significant role in adopting and shaping technology trends. This growing market segment is attracting software providers to develop tailored billing solutions that address the unique challenges faced by smaller utility companies and multi-tenant property managers, including limited IT resources and budget constraints.

The rise of cloud-based and Software-as-a-Service (SaaS) models has made advanced utility billing software more accessible to SMEs, allowing them to compete with larger enterprises in terms of billing accuracy and customer service. The European Commission reported that by 2022, 41% of EU enterprises were using cloud computing, with a higher adoption rate among SMEs in sectors requiring sophisticated data management. This trend has spurred innovation in the utility billing software market, with providers focusing on user-friendly interfaces, automated meter reading integration, and flexible pricing models that cater to the diverse needs of SMEs across various utility sectors.

Country/Region-wise Acumens

Will Early Adoption of Technologies in North America Drive Utility Billing Software Market Growth?

North America stands at the forefront of the utility billing software market, driven by advanced infrastructure, regulatory support, and a strong emphasis on technological innovation in the utility sector. According to the U.S. Energy Information Administration, as of 2023, over 80% of U.S. electric utilities had implemented advanced metering infrastructure (AMI), necessitating sophisticated billing software to handle the vast amounts of data generated. This high adoption rate of smart meters and grid modernization efforts has created a robust market for utility billing solutions, with North American companies leading in both development and implementation of cutting-edge billing technologies.

The region's dominance is further reinforced by the push for renewable energy integration and the need for flexible billing systems to accommodate complex rate structures and demand response programs. The National Renewable Energy Laboratory reported that renewable energy sources accounted for 21% of total U.S. electricity generation in 2022, a figure expected to grow significantly in the coming years. This shift towards a more diverse energy mix has spurred demand for billing software capable of managing intricate tariff structures, net metering, and time-of-use pricing, positioning North America as a key driver of innovation in the global utility billing software market.

Recent developments underscore North America's leading role in shaping the utility billing software landscape. In August 2024, Oracle Utilities announced a major upgrade to its Customer Cloud Service, incorporating AI-driven predictive analytics and enhanced customer engagement features tailored for the North American market.

Will Digital Transformation and Smart City Development Enhance Adoption of Utility Billing Software in Asia Pacific?

The Asia-Pacific region is experiencing rapid growth in the utility billing software market, driven by urbanization, population growth, and increasing energy demand. According to the Asian Development Bank, energy consumption in the Asia-Pacific region is projected to grow by about 50% from 2019 to 2035, necessitating more efficient utility management systems. This surge in demand has sparked a wave of investments in smart grid technologies and advanced metering infrastructure, creating a fertile ground for utility billing software adoption across the region's diverse markets.

Government initiatives promoting digital transformation and smart city development are further accelerating market growth. China's State Grid Corporation announced plans to invest USD 350 Billion in smart grid technologies between 2021 and 2025, highlighting the region's commitment to modernizing utility infrastructure. This massive investment is driving demand for sophisticated billing solutions capable of handling complex data from smart meters, enabling accurate billing, and supporting dynamic pricing models. As utilities across the Asia-Pacific region upgrade their systems, the market for advanced billing software is expanding rapidly to meet the evolving needs of both providers and consumers.

Competitive Landscape

The utility billing software market is a dynamic and competitive space, characterized by a diverse range of players vying for market share. These players are on the run for solidifying their presence through the adoption of strategic plans such as collaborations, mergers, acquisitions, and political support.

The organizations are focusing on innovating their product line to serve the vast population in diverse regions. Some of the prominent players operating in the utility billing software market include:

• Oracle Corporation
• SAP SE
• Itron, Inc.
• Schneider Electric
• Sage Group plc
• MuSigma, Inc.
• Aclara Technologies LLC
• Accenture plc
• Honeywell International, Inc.
• Oracle Utilities
• GE Digital
• Landis+Gyr
• Trimble, Inc.
• Enersoft
• NaviBilling
• Clevest Solutions, Inc.
• Horizon Utilities
• Elster Group
• BillingTree
• Verisae, Inc.

Latest Developments

• In November 2023, Siemens launched its new utility billing solution, Siemens Utility Suite 2024, which integrates advanced AI-driven analytics and real-time data processing to enhance billing accuracy and customer service efficiency.
• In September 2023, Oracle announced the release of Oracle Utilities Billing Cloud, featuring enhanced multi-channel support and automated billing reconciliation to streamline utility billing processes and improve customer engagement.
• In July 2023, SAP introduced SAP Convergent Charging 2023, which includes new features for dynamic pricing and advanced billing integration, aimed at helping utility providers better manage complex billing scenarios and optimize revenue collection.

Utility Billing Software Market, By Category

• Type:
• Cloud-Based
• On-Premises
• Application:
• Small and Medium Enterprises (SMEs)
• Large Enterprises
• End-User:
• Electric Utilities
• Water Utilities
• Gas Utilities
• Region:
• North America
• Europe
• Asia-Pacific
• South America
• Middle East & Africa

TABLE OF CONTENTS

1. Introduction

• Market Definition
• Market Segmentation
• Research Methodology

2. Executive Summary

• Key Findings
• Market Overview
• Market Highlights

3. Market Overview

• Market Size and Growth Potential
• Market Trends
• Market Drivers
• Market Restraints
• Market Opportunities
• Porter's Five Forces Analysis

4. Utility Billing Software Market, By Type

• Cloud-Based
• On-Premises

5. Utility Billing Software Market, By Application

• Small and Medium Enterprises (SMEs)
• Large Enterprises

6. Utility Billing Software Market, By End-User

• Electric Utilities
• Water Utilities
• Gas Utilities
• Others

7. Regional Analysis

• North America
• United States
• Canada
• Mexico
• Europe
• United Kingdom
• Germany
• France
• Italy
• Asia-Pacific
• China
• Japan
• India
• Australia
• Latin America
• Brazil
• Argentina
• Chile
• Middle East and Africa
• South Africa
• Saudi Arabia
• UAE

8. Market Dynamics

• Market Drivers
• Market Restraints
• Market Opportunities
• Impact of COVID-19 on the Market

9. Competitive Landscape

• Key Players
• Market Share Analysis

10. Company Profiles

• Harris Computer Systems
• PayStand Inc.
• Utilibill Pvt. Ltd.
• ePsolutions Inc.
• Jendev Corporation
• SkyBill SIA
• Cogsdale Corporation
• Oracle Corporation

11. Market Outlook and Opportunities

• Emerging Technologies
• Future Market Trends
• Investment Opportunities

12. Appendix

• List of Abbreviations
• Sources and References