Servicenowストアアプリ市場：展開形態、組織規模、用途、地域別、2026～2032年

Servicenowストアアプリ市場の評価-2026～2032年

Servicenowプラットフォームの機能を強化する、カスタマイズと拡大可能なソリューションへの需要が高まっています。企業は、特定のニーズに対応し、複雑なワークフローを効率化し、全体的な業務効率を向上させるためのカスタマイズ型アプリケーションをますます求めています。この市場は2024年に81億2,000万米ドルに達し、2032年までに657億8,000万米ドルに達すると予測されています。

企業がServicenowへの投資価値を最大化しようと努める中、特殊な機能を提供し、シームレスに統合し、変化するビジネス要件に適応する革新的なアプリケーションへの需要が、市場の大幅な成長を促進しています。この需要は、多様で先進的アプリケーションの作成と展開を促進するServicenowエコシステムの成長によってさらに促進され、2026～2032年のCAGRは約32.96%で成長すると予測されます。

Servicenowストアアプリ市場定義/概要

Servicenowストアアプリは、ITサービス管理、ビジネスプロセス自動化、エンタープライズサービス管理に使用されるServicenowプラットフォームの機能を強化する専用アプリケーションです。これらのアプリケーションは、特定のビジネス要件を満たし、ワークフローを合理化し、カスタマイズと統合によってプラットフォームの機能を拡大することを目的としています。Servicenowストアアプリの将来は有望で、AI、機械学習、自動化の進展が、より洗練されたソリューションの開発を促進する態勢を整えています。企業が業務を最適化し、効率性を向上させるためにカスタマイズ型ソリューションを求めるようになるにつれ、革新的なServicenowストアアプリの需要は拡大し、さまざまな産業やセクタでその役割が拡大すると考えられます。

カスタマイズと拡大可能なソリューションに対する需要の増加がServicenowストアアプリ市場を牽引する？

カスタマイズ型拡大可能なソリューションに対する需要の高まりが市場を牽引します。企業は、特定のニーズを満たし、業務効率を向上させ、Servicenowプラットフォーム上でワークフローを最適化する、カスタマイズ型アプリケーションを求めるようになっています。カスタマイズ可能なアプリケーションにより、企業は既存のシステムとシームレスに統合しながら特定のビジネス課題に対処することができ、大きな価値と柔軟性を提供できます。デジタルトランスフォーメーションとプロセスの自動化が重視されるようになり、変化する要件に対応できるソリューションが求められるようになっています。

例えば、2024年7月、Servicenowは、Servicenow Store上でよりパーソナライズされた拡大性の高いアプリケーションの開発を支援するために設計された、先進的統合ツールの新しいスイートを発表しました。このイニシアチブは、企業が業務目標に密接に沿ったソリューションを開発し、全体的な効率を高めることを支援することを目的としています。さらに、2024年8月には、金融機関やヘルスケア組織を含む複数の大手企業が、複雑なワークフローを簡素化し、サービス提供を改善するために、カスタマイズ型Servicenowアプリケーションへの投資を増加させたと報告しています。こうした開発は、市場がオーダーメイドソリューションを重視する傾向を強めていることを浮き彫りにしています。

データセキュリティ懸念の高まりはServicenowストアアプリ市場の成長を妨げるか？

データセキュリティへの懸念の高まりは、Servicenowストアアプリ市場の成長を大きく阻害する可能性があります。組織が業務を管理するためにデジタルソリューションへの依存度を高めるにつれ、データ漏洩やサイバー攻撃のリスクは高まっています。機密性の高いビジネスデータを頻繁に扱うServicenowストアアプリには、厳しいセキュリティ要件が課せられています。これらのアプリが必要なセキュリティ基準を満たしていない場合、データの脆弱性が生じ、ユーザーや潜在的な顧客の信頼を損なう可能性があります。その結果、企業はこれらのアプリを自社の重要なシステムに統合することをためらい、採用率が低下する可能性があります。

さらに、各国政府がより厳格なデータ保護法を制定しているため、データセキュリティを取り巻く規制状況は複雑化しています。これらの規制を遵守するためには、セキュリティ対策に多額の投資を行う必要があり、Servicenowストアアプリの開発・保守コストが増大する可能性があります。これらの規制を遵守できない場合、法的処罰や風評被害が発生する可能性があり、企業のソリューション導入意欲を低下させています。その結果、Servicenowストアアプリ市場全体の成長が鈍化し、データセキュリティへの懸念が導入の大きな障壁となる可能性があります。

目次

第1章 イントロダクション

• 市場の定義
• 市場セグメンテーション
• 調査手法

第2章 エグゼクティブサマリー

• 主要調査結果
• 市場概要
• 市場ハイライト

第3章 市場概要

• 市場規模と成長の可能性
• 市場動向
• 市場促進要因
• 市場抑制要因
• 市場機会
• ポーターのファイブフォース分析

第4章 Servicenowストアアプリ市場：展開形態別

• クラウドベース
• オンプレミス

第5章 Servicenowストアアプリ市場：組織規模別

• 中小企業（SME）
• 大企業

第6章 Servicenowストアアプリ市場：用途別

• ITサービス管理（ITSM）
• IT運用管理（ITOM）
• ITビジネス管理（ITBM）
• 顧客サービス管理（CSM）

第7章 地域分析

• 北米
• 米国
• カナダ
• メキシコ
• 欧州
• 英国
• ドイツ
• フランス
• イタリア
• アジア太平洋
• 中国
• 日本
• インド
• オーストラリア
• ラテンアメリカ
• ブラジル
• アルゼンチン
• チリ
• 中東・アフリカ
• 南アフリカ
• サウジアラビア
• アラブ首長国連邦

第8章 市場力学

• 市場促進要因
• 市場抑制要因
• 市場機会
• COVID-19の市場への影響

第9章 競合情勢

• 主要企業
• 市場シェア分析

第10章 企業プロファイル

• IBM
• Okta
• PagerDuty
• TeamViewer
• Dynatrace
• SailPoint
• xMatters
• Talkdesk
• Microsoft
• Cisco

第11章 市場展望と機会

• 新興技術
• 今後の市場動向
• 投資機会

第12章 付録

• 略語リスト
• 供給源と参考文献

Servicenow Store Apps Market Valuation - 2026-2032

There is an increasing demand for customized and scalable solutions that enhance the ServiceNow platform's capabilities. Businesses are increasingly seeking tailored applications to meet specific needs, streamline complex workflows, and boost overall operational efficiency market expansion USD 8.12 Billion in 2024 and reaching USD 65.78 Billion by 2032.

As organizations strive to maximize the value of their ServiceNow investments, the demand for innovative apps that provide specialized functionality, integrate seamlessly, and adapt to changing business requirements is driving significant market growth. This demand is fueled further by the growing ServiceNow ecosystem, which encourages the creation and deployment of diverse and advanced applications is expected to grow at a CAGR of about 32.96% from 2026 to 2032.

Servicenow Store Apps Market: Definition/ Overview

ServiceNow Store Apps are specialized applications that enhance the functionality of the ServiceNow platform, which is used for IT service management, business process automation, and enterprise services management. These apps are intended to meet specific business requirements, streamline workflows, and expand the platform's capabilities through customization and integration. The future of ServiceNow Store Apps looks promising, with ongoing advances in AI, machine learning, and automation poised to propel the development of more sophisticated solutions. As businesses increasingly seek tailored solutions to optimize their operations and improve efficiency, the demand for innovative ServiceNow Store Apps will grow, expanding their role in various industries and sectors.

Will Increasing Demand for Customized and Scalable Solutions Drive the Servicenow Store Apps Market?

The increasing demand for customized and scalable solutions drive the market. Businesses are increasingly looking for tailored applications that meet their specific needs, improve operational efficiency, and optimize workflows on the ServiceNow platform. Customizable apps enable organizations to address specific business challenges while seamlessly integrating with existing systems, providing significant value and flexibility. The growing emphasis on digital transformation and process automation fuels this demand, as businesses seek solutions that can adapt to changing requirements.

For instance, in July 2024, ServiceNow announced a new suite of advanced integration tools designed to assist businesses in developing more personalized and scalable applications on the ServiceNow Store. This initiative aims to assist businesses in developing solutions that are closely aligned with their operational goals and increase overall efficiency. Furthermore, in August 2024, several major enterprises, including financial institutions and healthcare organizations, reported increased investments in customized ServiceNow apps to simplify complex workflows and improve service delivery. These developments highlight the market's growing emphasis on bespoke solutions.

Will Growing Data Security Concerns Hinder the Growth of the Servicenow Store Apps Market?

Growing data security concerns may significantly impede the growth of the ServiceNow Store Apps market. As organizations rely more on digital solutions to manage their operations, the risk of data breaches and cyberattacks grows. ServiceNow Store Apps, which frequently handle sensitive business data, are subject to strict security requirements. If these apps do not meet the necessary security standards, data vulnerabilities may arise, eroding user and potential customer trust. As a result, businesses may be hesitant to integrate these apps into their critical systems, potentially lowering adoption rates.

Furthermore, the regulatory landscape surrounding data security is becoming more complex, as governments enact stricter data protection laws. Compliance with these regulations necessitates significant investments in security measures, potentially increasing the cost of developing and maintaining ServiceNow Store Apps. Failure to comply with these regulations may result in legal penalties and reputational damage, discouraging businesses from implementing these solutions. As a result, the overall growth of the ServiceNow Store Apps market may slow as data security concerns become a more significant barrier to adoption.

Category-Wise Acumens

Will Rising Adoption of Cloud-Based Deployment Mode Boost the Servicenow Store Apps Market?

The cloud-based deployment mode is dominating the ServiceNow Store Apps market. The demand for cloud-based ServiceNow apps has increased as businesses migrate to cloud platforms in order to benefit from scalability, cost efficiency, and improved accessibility. These apps allow businesses to deploy, manage, and scale their IT operations without requiring extensive on-premises infrastructure, making them particularly appealing to enterprises seeking agility and resilience. The need for real-time collaboration and remote work solutions, which cloud-based ServiceNow apps enable, drives the shift to cloud computing even further, supporting business continuity and innovation.

In June 2023, ServiceNow announced the release of new cloud-based features within its Now Platform to support remote and hybrid work environments, reflecting the growing demand for flexible, cloud-native solutions. In July 2023, the United States Department of Veterans Affairs chose ServiceNow's cloud-based IT service management tools to streamline and improved its digital services, highlighting the public sector's growing reliance on cloud solutions. These developments highlight the importance of cloud-based deployment in moving the ServiceNow Store Apps market forward.

On-premises deployment is the second fastest growing segment. While cloud adoption is widespread, certain industries with strict security and compliance requirements prefer on-premises solutions to maintain greater control over their data and IT environments, resulting in consistent growth in this segment.

Will Increasing Usage from IT Service Management Sectors Fuel the Servicenow Store Apps Market?

The high demand for ServiceNow store apps within IT Service Management (ITSM) sectors its dominance in the ServiceNow store apps market. As organizations digitize their operations, the demand for efficient ITSM solutions has increased. ServiceNow store apps offer a variety of tools that streamline IT processes, enhance workflow automation, and improve service delivery, making them essential for businesses looking to maintain strong IT infrastructures. The need for seamless integration of IT services, better incident management, and faster resolution times is driving the adoption of these apps, all of which are critical for maintaining business continuity in today's fast-paced digital environment.

ServiceNow has gained significant traction in the ITSM space, particularly in large-scale deployments. In July 2023, ServiceNow announced an expansion of its partnership with KPMG to improve ITSM capabilities for North American government agencies. This collaboration aims to provide advanced IT service management solutions that will improve operational efficiency across public sector organizations. Similarly, in August 2023, ServiceNow reported a significant increase in the adoption of its ITSM solutions by Fortune 500 companies, highlighting the growing importance of ServiceNow Store Apps in managing complex IT environments. These trends highlight the importance of ITSM in driving demand for ServiceNow Store Apps, which contributes to the market's continued growth.

The fastest-growing segment is Customer Service Management (CSM), which is driven by rising demand for better customer experiences and support services. As businesses prioritize customer satisfaction and engagement, CSM solutions are quickly gaining popularity, resulting in significant growth in this segment.

Country/Region-wise

Will High Adoption of Servicenow Solutions in North America Drive the Servicenow Store Apps Market?

The high adoption of ServiceNow solutions in North America is a significant factor driving its dominance in the ServiceNow Store Apps market. The strong IT infrastructure in North America, combined with significant investment in digital transformation initiatives, creates an ideal environment for ServiceNow's ecosystem growth. Organizations in this region are increasingly relying on ServiceNow's platform to streamline operations, improve service management, and drive innovation. The high demand for tailored applications to optimize these processes creates significant opportunities for developers and vendors on the ServiceNow Store.

In June 2024, ServiceNow released a major update to its North American platform, which included improved capabilities for developing and deploying custom applications. This update is intended to meet the growing demand among businesses for more tailored solutions to improve operational efficiency. Furthermore, in July 2024, several leading North American enterprises, including tech behemoths and financial institutions, announced increased investments in ServiceNow Store apps to integrate advanced functionality and streamline internal processes. These moves highlight North America's critical role in driving the growth of the ServiceNow Store Apps market.

Will Rising Investments in IT Infrastructure in Asia-Pacific Propel the Servicenow Store Apps Market?

Rising IT infrastructure investments across Asia-Pacific are expected to significantly witness rapid growth in the ServiceNow Store Apps market. As the region's digital transformation accelerates, businesses invest heavily in modern IT solutions to improve operational capabilities, streamline workflows, and drive innovation. ServiceNow's platform, with its robust suite of applications and integration capabilities, becomes an essential component for organizations looking to modernize their IT infrastructure. The growing emphasis on digitalization and automation across various industries in Asia-Pacific creates an increased demand for customized and scalable applications available through the ServiceNow Store.

In April 2024, ServiceNow announced a strategic partnership with a major IT service provider in Asia-Pacific to expand its presence and meet the region's growing digital needs. This collaboration aims to improve local support and accelerate the adoption of ServiceNow's solutions, including custom apps from the Store. Furthermore, in August 2024, several Asian governments, including India and Japan, increased funding for digital infrastructure projects, driving up demand for advanced IT solutions and applications. These investments are expected to drive significant growth in the ServiceNow Store Apps market as businesses seek to use the platform's capabilities to help them achieve their digital transformation objectives.

Competitive Landscape

The competitive landscape of the servicenow store apps market is characterized by a diverse range of players offering specialized applications and integrations tailored to enhance the ServiceNow platform's functionality. Companies are focusing on creating innovative solutions that address specific business needs, such as workflow automation, IT service management, and customer engagement. The market is highly dynamic, with frequent updates and new entrants continually introducing advanced features and capabilities. Partnerships and collaborations between developers and enterprise clients are also prevalent, aiming to leverage ServiceNow's extensive ecosystem to deliver tailored, high-impact solutions.

Some of the prominent players operating in the servicenow store apps market include:

IBM

Okta

PagerDuty

TeamViewer

Dynatrace

SailPoint

xMatters

Talkdesk

Microsoft

Cisco

Latest Developments

In February 2024, ServiceNow launched a new suite of Customer Experience Management (CXM) apps on its Store. These apps aim to improve customer engagement and support through advanced analytics and personalized service options, mirroring ServiceNow's emphasis on improving customer experiences.

In May 2024, ServiceNow expanded its financial services offerings by releasing a suite of tailored applications on the ServiceNow Store. These apps are intended to address specific needs in financial services, such as regulatory compliance and risk management, demonstrating ServiceNow's dedication to sector-specific solutions.

In June 2024, ServiceNow launched a new cybersecurity app suite focusing on incident response and threat management. These apps, which are available on the Store, provide advanced features for real-time threat detection and automated incident resolution, reflecting the ServiceNow ecosystem's growing focus on cybersecurity.

Servicenow Store Apps Market, By Category

• Deployment Mode:
• Cloud-Based
• On-premises
• Organization Size:
• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises
• Application:
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Business Management (ITBM)
• Customer Service Management (CSM)
• Region:
• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa
• Analyst's Take
• The ServiceNow Store Apps Market continues to exhibit robust growth driven by the increasing adoption of the ServiceNow platform across enterprises seeking to streamline their operations and improve business agility. The market benefits from the continuous development and expansion of the ServiceNow ecosystem, with a growing number of third-party developers and vendors contributing innovative solutions to address evolving business challenges. As organizations prioritize digital transformation initiatives and seek to leverage the power of automation and cloud-based technologies, the demand for ServiceNow store apps is expected to surge further in the coming years. Key players in the market are anticipated to focus on enhancing the functionality, scalability, and security of their applications to meet the evolving needs of customers and maintain a competitive edge in the dynamic landscape of enterprise software solutions.

Servicenow Store Apps Market, By Category

• Deployment Mode:
• Cloud-Based
• On-premises
• Organization Size:
• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises
• Application:
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Business Management (ITBM)
• Customer Service Management (CSM)
• Region:
• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa
• Analyst's Take
• The ServiceNow Store Apps Market continues to exhibit robust growth driven by the increasing adoption of the ServiceNow platform across enterprises seeking to streamline their operations and improve business agility. The market benefits from the continuous development and expansion of the ServiceNow ecosystem, with a growing number of third-party developers and vendors contributing innovative solutions to address evolving business challenges. As organizations prioritize digital transformation initiatives and seek to leverage the power of automation and cloud-based technologies, the demand for ServiceNow store apps is expected to surge further in the coming years. Key players in the market are anticipated to focus on enhancing the functionality, scalability, and security of their applications to meet the evolving needs of customers and maintain a competitive edge in the dynamic landscape of enterprise software solutions.

TABLE OF CONTENTS

1. INTRODUCTION

• Market Definition
• Market Segmentation
• Research Methodology

2. Executive Summary

• Key Findings
• Market Overview
• Market Highlights

3. Market Overview

• Market Size and Growth Potential
• Market Trends
• Market Drivers
• Market Restraints
• Market Opportunities
• Porter's Five Forces Analysis

4. Servicenow Store Apps Market, By Deployment Mode

• Cloud-based
• On-premises

5. Servicenow Store Apps Market, By Organization Size

• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises

6. Servicenow Store Apps Market, By Application

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Business Management (ITBM)
• Customer Service Management (CSM)

7. Regional Analysis

• North America
• United States
• Canada
• Mexico
• Europe
• United Kingdom
• Germany
• France
• Italy
• Asia-Pacific
• China
• Japan
• India
• Australia
• Latin America
• Brazil
• Argentina
• Chile
• Middle East and Africa
• South Africa
• Saudi Arabia
• UAE

8. Market Dynamics

• Market Drivers
• Market Restraints
• Market Opportunities
• Impact of COVID-19 on the Market

9. Competitive Landscape

• Key Players
• Market Share Analysis

10. Company Profiles

• IBM
• Okta
• PagerDuty
• TeamViewer
• Dynatrace
• SailPoint
• xMatters
• Talkdesk
• Microsoft
• Cisco

11. Market Outlook and Opportunities

• Emerging Technologies
• Future Market Trends
• Investment Opportunities

12. Appendix

• List of Abbreviations
• Sources and References