音声バイオメトリクスの市場：最終用途産業、組織規模、用途、地域別、2026～2032年

音声バイオメトリクス市場の評価-2026～2032年

音声バイオメトリクス市場は、ハッカーや盗難に遭いやすいパスワードや暗証番号のような従来型手法のために増加しています。しかし、音声バイオメトリクスは、より信頼性が高く便利なソリューションを記載しています。声の高さやトーンなど、その人の特徴的な声の特徴を調べ、身元を確認します。これにより、詐欺師が本物のユーザーのように振舞うことが難しくなります。市場規模は2024年に22億7,386万米ドルを超え、2032年には114億1,814万米ドルに達します。

例えば金融会社は、消費者の口座や取引を保護するために音声バイオメトリクスの利用を増やしています。しかし、それはセキュリティだけではないです。音声バイオメトリクスは、より迅速で摩擦のない認証を可能にすることで、消費者体験を向上させることもできます。これは、音声起動デバイスを介して企業とつながる顧客が増えるにつれて、特に重要です。費用対効果が高く効率的な音声バイオメトリクスに対する需要の高まりにより、市場は2026～2032年にかけてCAGR 22.35%で成長します。

音声バイオメトリクス市場定義/概要

音声バイオメトリクスは、人固有の声の特徴を利用して本人確認や認証を行うセキュリティ技術の一種です。忘れたり盗まれたりする可能性のあるパスワードや暗証番号とは異なり、音声パターンは個人に固有のものです。音声バイオメトリクスは、ピッチ、トーン、さらには単語の発音方法など、これらの特徴を調査します。この研究により、指紋に似た声紋が生成され、一人の話者を識別することができます。

これは主に安全なアクセス制御に使用されます。銀行やその他の金融機関は、カスタマーケアに電話したりオンライン口座にアクセスしたりする消費者を確認するために音声認証を使用しています。銀行だけでなく、携帯電話も音声生体認証を使ってデバイスのロックを解除したり、決済を承認したりできます。リビングルームにあるスマートスピーカーでさえ、音声生体認証を利用してユーザーを区別し、その体験をパーソナライズする可能性があります。

セキュリティ強化は音声バイオメトリクス市場をどう牽引するか？

セキュリティ侵害や詐欺事件の増加により、より安全な認証メカニズムとして音声バイオメトリクスの利用が促進されています。米連邦取引委員会（FTC）によると、2021年に顧客から報告された詐欺事件は280万件に上り、詐欺の中でもなりすまし詐欺が最も多くなりました。音声バイオメトリクスは、特に銀行やヘルスケアのように安全な本人確認が重要な産業では、このような詐欺に対抗するツールになり得る。

さらに、金融産業では、セキュリティと顧客体験を高めるために音声バイオメトリクスの利用が増えています。ニュアンス・コミュニケーションズの報告書によると、音声バイオメトリクスは2016年以降、世界中で20億米ドル以上の詐欺被害の回避に役立っています。同調査によると、4人に1人が過去1年間に詐欺被害に遭っており、音声バイオメトリクスのような金融取引におけるより安全な認証技術の緊急の必要性が浮き彫りになっています。

精度と信頼性の問題は音声バイオメトリクス市場の成長に影響を与えるか？

精度と信頼性の問題は、音声バイオメトリクス市場の拡大を妨げる重大な障害となっています。機械学習と人工知能の進歩によって音声認識能力は向上しているもの、特に騒がしい状況や、なまりのある話者、発話障害、感情の起伏の激しい話者の場合には、依然として障害が存在します。このような環境下での一貫性のない性能は、認証の問題や誤った拒否につながり、ユーザーエクスペリエンスやシステムに対する企業の信頼を損なうことになります。

さらに、音声バイオメトリクスの不正確さは、特に金融取引や機密情報への安全なアクセスのようなリスクの高い状況において、深刻な影響を及ぼします。セキュリティと効率を維持するために、組織も顧客も信頼できる認証技術を重視します。音声バイオメトリクス技術が一貫して正確な結果を出せない場合、特に精度と信頼性が重要な産業では、普及と投資の意欲を削ぐことになります。

目次

第1章 イントロダクション

• 市場の定義
• 市場セグメンテーション
• 調査手法

第2章 エグゼクティブサマリー

• 主要調査結果
• 市場概要
• 市場ハイライト

第3章 市場概要

• 市場規模と成長の可能性
• 市場動向
• 市場促進要因
• 市場抑制要因
• 市場機会
• ポーターのファイブフォース分析

第4章 音声バイオメトリクス市場：最終用途産業別

• 金融サービス
• ヘルスケア
• 通信

第5章 音声バイオメトリクス市場：組織規模別

• 大企業
• 中小企業（SME）

第6章 音声バイオメトリクス市場：用途別

• 認証
• 不正防止
• 顧客サービス

第7章 地域分析

• 北米
• 米国
• カナダ
• メキシコ
• 欧州
• 英国
• ドイツ
• フランス
• イタリア
• アジア太平洋
• 中国
• 日本
• インド
• オーストラリア
• ラテンアメリカ
• ブラジル
• アルゼンチン
• チリ
• 中東・アフリカ
• 南アフリカ
• サウジアラビア
• アラブ首長国連邦

第8章 市場力学

• 市場促進要因
• 市場抑制要因
• 市場機会
• COVID-19の市場への影響

第9章 競合情勢

• 主要企業
• 市場シェア分析

第10章 企業プロファイル

• Nuance Communications, Inc.
• Verint Systems, Inc.
• NEC Corporation
• Phonexia
• Voice Biometrics Group（VBG）
• LumenVox LLC
• Auraya Systems Pty Ltd.
• ID R&D
• Pindrop Security
• Aculab PLC
• NICE Ltd
• BioCatch Ltd
• Agnitio SL
• One Vault
• Uniphore Software Systems Pvt Ltd

第11章 市場展望と機会

• 新興技術
• 今後の市場動向
• 投資機会

第12章 付録

• 略語リスト
• 供給源と参考文献

Voice Biometrics Market Valuation - 2026-2032

The voice biometrics market is increasing due to traditional techniques, such as passwords and PINs, which are prone to hackers and theft. However, voice biometrics provide a more reliable and convenient solution. It examines a person's distinctive vocal traits, such as pitch and tone, to confirm their identity. This makes it more difficult for scammers to act like real users. The market size surpasses USD 2273.86 Million valued in 2024 to reach a valuation of around USD 11418.14 Million by 2032.

Financial companies, for instance, are increasingly using voice biometrics to protect consumer accounts and transactions. But it's more than just security. Voice biometrics can also enhance the consumer experience by enabling faster and more frictionless authentication. This is especially crucial as more customers connect with businesses via voice-activated devices. The rising demand for cost-effective and efficient voice biometrics is enabling the market to grow at a CAGR of 22.35% from 2026 to 2032.

Voice Biometrics Market: Definition/ Overview

Voice biometrics is a type of security technology that uses a person's unique voice features to identify or verify them. Unlike passwords and PINs, which may be forgotten or stolen, our voice patterns are unique to us. Voice biometrics examines these features, including pitch, tone, and even how we pronounce words. This study generates a voiceprint, akin to a fingerprint, which identifies a single speaker.

It is mostly used for secure access control. Banks and other financial institutions use voice authentication to verify consumers who phone customer care or access their online accounts. Beyond banking, cell phones can use voice biometrics to unlock devices or authorize payments. Even the smart speaker in your living room may utilize speech biometrics to differentiate between users and personalize their experiences.

How Does the Enhanced Security Drive the Voice Biometrics Market?

The growing number of security breaches and fraud events is encouraging the use of voice biometrics as a more secure authentication mechanism. According to the Federal Trade Commission (FTC), customers reported 2.8 million fraud cases in 2021, with impostor scams being the most common type of fraud. Voice biometrics could be a tool to counteract such fraud, particularly in industries like banking and healthcare where safe identity verification is critical.

Furthermore, the financial sector is increasingly using speech biometrics to boost security and customer experience. According to a Nuance Communications report, voice biometrics has helped avert more than USD 2 Billion in fraud losses worldwide since 2016. According to the same survey, one in every four persons has been a victim of fraud in the last year, underscoring the urgent need for more secure authentication techniques in financial transactions, such as voice biometrics.

Will Accuracy and Reliability Concerns Impact the Growth of the Voice Biometrics Market?

Accuracy and reliability issues represent significant obstacles that hinder the expansion of the voice biometrics market. While advances in machine learning and artificial intelligence have enhanced voice recognition capabilities, obstacles still exist, particularly in noisy situations or with speakers who have accents, speech impediments, or fluctuating emotional states. Inconsistent performance under these settings results in authentication problems or erroneous rejections, compromising the user experience and corporate faith in the system.

Furthermore, the inaccuracies in voice biometrics have serious effects, particularly in high-risk situations like financial transactions or secure access to sensitive information. To maintain security and efficiency, both organizations and customers place a premium on reliable authentication techniques. If speech biometrics technologies cannot consistently give accurate results, they discourage widespread adoption and investment, especially in industries where precision and dependability are critical.

Category-Wise Acumens

How does the Robust Security Accelerate the Financial Services Segments for the Market?

The financial services segment is estimated to dominate the market during the forecast period. The growing frequency of cyber risks and fraud in financial transactions needs enhanced authentication solutions that are more secure than old approaches such as passwords and PINs. Voice biometrics is a unique and highly secure approach to authenticate identity using an individual's voiceprint, which is difficult to reproduce or steal. This technology can considerably reduce the danger of unwanted access and fraudulent activity, safeguarding critical financial data and transactions.

The financial services industry is under constant pressure to meet severe regulatory standards and protect customer data. Implementing voice biometrics can help financial organizations meet legal requirements while also improving the overall client experience. Customers may safely access their accounts and make transactions using voice-based authentication, eliminating the need for complex passwords or physical tokens. This combination of increased security and improved user experience makes speech biometrics an appealing solution for financial services, accelerating its adoption and contributing to market growth.

Furthermore, the telecom sector is predicted to be the fastest-expanding market for voice biometrics. The proliferation of voice assistants embedded into smartphones and smart speakers is a major factor. These devices use voice recognition to comprehend user commands, and vocal biometrics may be a natural development of this technology. Consider using your voice to unlock your phone or authorize payments while preserving a level of security.

How does the High IT Infrastructure Propel the Large Enterprises in the Voice Biometrics Market?

The large enterprise segment is estimated to dominate the market during the forecast period. Large enterprises have complex IT infrastructures that necessitate strong and scalable security solutions to secure critical data and ensure smooth operations. Voice biometrics provides a sophisticated layer of protection by accurately and conveniently certifying users. With advanced IT infrastructures in place, large enterprises easily integrate voice biometrics into their existing systems, improving overall security and easing access control operations.

Furthermore, large enterprises manage enormous amounts of transactions and interactions, necessitating efficient and secure authentication techniques. Voice biometrics significantly increase operational efficiency by shortening the time and effort necessary for traditional authentication methods like passwords and security tokens. Large enterprises use their advanced IT infrastructures to apply voice biometrics at scale, taking advantage of the technology's capacity to quickly and securely authenticate identities. This not only improves security but also makes for a more seamless and user-friendly experience for employees and consumers, accelerating the adoption of voice biometrics in the large enterprise segment and supporting market growth.

Country/Region-wise Acumens

How Do the Leading Technology Companies Expand the Market in North America?

North America is estimated to dominate the voice biometrics market during the forecast period. North America, particularly the United States, leads the way in terms of voice biometrics use in the financial services industry. According to a Federal Reserve report, 76% of U.S. people utilized Internet banking in 2021, opening up a substantial possibility for speech biometric authentication. According to the American Bankers Association, 71% of Americans use mobile banking apps at least once a month, indicating a significant opportunity for speech biometric integration into mobile banking services.

Furthermore, governments in North America are increasingly using speech biometrics for a variety of purposes. The US Department of Homeland Security has been looking at speech biometrics for border control and immigration purposes. According to research from the National Institute of Standards and Technology (NIST), voice recognition accuracy has increased by 75% since 2013, making it a feasible alternative for government applications. The Canadian government has also been testing voice biometrics for telephone-based services, with intentions to expand its use to serve more than 12 million calls per year.

How does the High Rate of Adoption of Voice Biometrics Market Drive the Market in Asia Pacific?

The Asia-Pacific region is estimated to exhibit the highest growth within the market during the forecast period. The Asia Pacific region is experiencing an increase in mobile banking and digital payment use, producing a high demand for secure authentication technologies such as voice biometrics. According to a GSMA report, mobile money accounts in East Asia and the Pacific reached 183 million in 2021, representing a 14% growth over the previous year. In South Asia, the number of accounts increased by 11% to 305 million. Because of the growing rise of digital financial services, enhanced security measures, such as voice biometrics, are becoming increasingly important.

Furthermore, the growing frequency of cybersecurity incidents in the region is driving enterprises to use more secure authentication techniques. According to a Marsh and Microsoft analysis, 83% of Asia Pacific firms faced a cybersecurity incident in 2024. In India alone, the Indian Computer Emergency Response Team (CERT-In) reported over 1.4 million cybersecurity events in 2022, representing a 51% increase over 2021. The growing threat landscape is driving the adoption of speech biometrics as a more secure authentication mechanism.

Competitive Landscape

The voice biometrics market is a dynamic and competitive space, characterized by a diverse range of players vying for market share. These players are on the run for solidifying their presence through the adoption of strategic plans such as collaborations, mergers, acquisitions, and political support. The organizations are focusing on innovating their product line to serve the vast population in diverse regions.

Some of the prominent players operating in the voice biometrics market include:

• Nuance Communications, Inc.
• Verint Systems, Inc.
• NEC Corporation
• Phonexia
• Voice Biometrics Group (VBG)
• LumenVox LLC
• Auraya Systems Pty Ltd.
• ID R&D
• Pindrop Security
• Aculab PLC
• NICE Ltd
• BioCatch Ltd
• Agnitio SL
• One Vault
• Uniphore Software Systems Pvt Ltd
• In January 2024, Phonexia, a speech biometrics startup, released a new forensic voice comparison solution. Phonexia Voice Inspector 5.1 has been announced and is only meant for usage by forensic professionals. According to the Czech company, the program gives accurate voice comparison regardless of spoken language and can distinguish people after only three seconds of conversational speech.
• In April 2024, Pindrop and three other smaller firms won the Federal Trade Commission's (FTC) Voice Cloning Challenge. The revelation of the challenge results coincided with investors in India receiving proposals for stock purchases from Ashishkumar Chauhan, MD and CEO of the National Stock Exchange (NSE). The false film, which was shared on social media, resembled the NSE logo as well as Chauhan's voice and appearance.
• In May 2022, LexisNexis(R) Risk Solutions, a branch of RELX, acquired BehavioSec(R), a premier provider of advanced behavioral biometrics technology. The inclusion of BehavioSec's technologies will strengthen LexisNexis Risk Technologies' Business Services group and expand its range of device and digital identity-focused offerings, including the well-known LexisNexis(R) ThreatMetrix platform.
• In February 2022, Nuance Communications, Inc. (NASDAQ: NUAN) expanded its strategic alliance with Genesys(R). This allows Genesys Cloud CX(TM) clients to seamlessly integrate Nuance Contact Center AI into their operations. This cooperation allows Genesys Cloud CX users to benefit from Nuance's advanced technologies, such as conversational virtual assistants for voice and digital channels, as well as biometrics-based authentication and fraud protection solutions, to improve their customer experience.

Voice Biometrics Market, By Category

• End-User Industry:
• Financial Services
• Healthcare
• Telecommunications
• Organization Size:
• Large Enterprises
• Small and Medium-sized Enterprises (SMEs)
• Application:
• Authentication
• Fraud Prevention
• Customer service
• Region:
• North America
• Europe
• Asia-Pacific
• South America
• Middle East & Africa

TABLE OF CONTENTS

1. Introduction

• Market Definition
• Market Segmentation
• Research Methodology

2. Executive Summary

• Key Findings
• Market Overview
• Market Highlights

3. Market Overview

• Market Size and Growth Potential
• Market Trends
• Market Drivers
• Market Restraints
• Market Opportunities
• Porter's Five Forces Analysis

4. Voice Biometrics Market, By End-User Industry

• Financial Services
• Healthcare
• Telecommunications

5. Voice Biometrics Market, By Organization Size

• Big Businesses
• Small and Medium-sized Enterprises (SMEs)

6. Voice Biometrics Market, By Application

• Authentication
• Fraud Prevention
• Customer service

7. Regional Analysis

• North America
• United States
• Canada
• Mexico
• Europe
• United Kingdom
• Germany
• France
• Italy
• Asia-Pacific
• China
• Japan
• India
• Australia
• Latin America
• Brazil
• Argentina
• Chile
• Middle East and Africa
• South Africa
• Saudi Arabia
• UAE

8. Market Dynamics

• Market Drivers
• Market Restraints
• Market Opportunities
• Impact of COVID-19 on the Market

9. Competitive Landscape

• Key Players
• Market Share Analysis

10. Company Profiles

• Nuance Communications, Inc.
• Verint Systems, Inc.
• NEC Corporation
• Phonexia
• Voice Biometrics Group (VBG)
• LumenVox LLC
• Auraya Systems Pty Ltd.
• ID R&D
• Pindrop Security
• Aculab PLC
• NICE Ltd
• BioCatch Ltd
• Agnitio SL
• One Vault
• Uniphore Software Systems Pvt Ltd

11. Market Outlook and Opportunities

• Emerging Technologies
• Future Market Trends
• Investment Opportunities

12. Appendix

• List of Abbreviations
• Sources and References