ヘルスケアサプライチェーンBPO市場 - 世界の産業規模、シェア、動向、機会、予測、支払者サービス別、最終用途別、地域別、競合別、2020年～2030年

ヘルスケアサプライチェーンBPOの世界市場規模は、2024年に28億1,000万米ドルとなり、2030年までには39億1,000万米ドルに達し、予測期間中のCAGRは5.64%で成長すると予測されています。

ヘルスケア機関は業務効率化とコスト削減を優先する傾向が強まっており、同市場は大きな成長を遂げるとみられます。

複雑化する現代のサプライチェーンに対応するため、ヘルスケアプロバイダーは調達、在庫管理、物流などの機能をサードパーティのアウトソーシングパートナーに委託しています。この戦略的転換により、医療機関はサプライチェーンマネジメントの専門知識を活用しながら、質の高い患者ケアの提供という中核的使命に集中できるようになります。アウトソーシングはまた、高度な技術や特定の分野に特化した能力を利用することで、コスト管理とプロセスの最適化を支援します。

コスト削減とサービス提供の改善に対するプレッシャーが高まる中、サードパーティアウトソーシングソリューションに対する需要はますます高まっています。AI、機械学習、データ分析の統合により、ヘルスケアプロバイダーは在庫レベルの最適化、リアルタイムでの資産追跡、より正確な需要予測を行うことができます。定型業務の自動化や高度なデジタルプラットフォームによる可視性の向上は、サプライチェーンの透明性と効率性をさらに向上させます。また、クラウドベースのソリューションの採用が拡大していることも、より俊敏で拡張性の高いサプライチェーンオペレーションを促進しています。

主要な市場促進要因

ニアショアとオフショアアウトソーシングの拡大

主要な市場課題

データセキュリティとプライバシーリスク

主要な市場動向

自動化と人工知能（AI）の採用拡大

目次

第1章 製品概要

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 顧客の声

第5章 世界のヘルスケアサプライチェーンBPO市場展望

• 市場規模・予測
  • 金額別
• 市場シェア・予測
  • 支払者サービス別（注文管理、在庫管理、輸送管理、製造管理、サステナビリティサービス）
  • 最終用途別（バイオテクノロジー・製薬企業、医療機器企業、その他）
  • 企業別（2024年）
  • 地域別
• 市場マップ

第6章 北米のヘルスケアサプライチェーンBPO市場展望

• 市場規模・予測
• 市場シェア・予測
• 北米：国別分析
  • 米国
  • メキシコ
  • カナダ

第7章 欧州のヘルスケアサプライチェーンBPO市場展望

• 市場規模・予測
• 市場シェア・予測
• 欧州：国別分析
  • フランス
  • ドイツ
  • 英国
  • イタリア
  • スペイン

第8章 アジア太平洋のヘルスケアサプライチェーンBPO市場展望

• 市場規模・予測
• 市場シェア・予測
• アジア太平洋：国別分析
  • 中国
  • インド
  • 韓国
  • 日本
  • オーストラリア

第9章 南米のヘルスケアサプライチェーンBPO市場展望

• 市場規模・予測
• 市場シェア・予測
• 南米：国別分析
  • ブラジル
  • アルゼンチン
  • コロンビア

第10章 中東・アフリカのヘルスケアサプライチェーンBPO市場展望

• 市場規模・予測
• 市場シェア・予測
• 中東・アフリカ：国別分析
  • 南アフリカ
  • サウジアラビア
  • アラブ首長国連邦

第11章 市場力学

• 促進要因
• 課題

第12章 市場動向と発展

• 合併と買収
• 製品上市
• 最近の動向

第13章 ポーターのファイブフォース分析

• 業界内の競合
• 新規参入の可能性
• サプライヤーの力
• 顧客の力
• 代替品の脅威

第14章 競合情勢

• Firstsource
• GeBBS（Gebbs Healthcare Solutions）
• Xerox Corporation
• SAP SE
• Tecsys Inc.
• MCKESSON CORPORATION
• Cognizant
• Accenture
• Genpact
• TATA Consultancy Services Limited

第15章 戦略的提言

第16章 調査会社について・免責事項

The Global Healthcare Supply Chain BPO Market was valued at USD 2.81 billio in 2024 and is projected to reach USD 3.91 billion by 2030, growing at a CAGR of 5.64% during the forecast period. This market is set to experience significant growth as healthcare organizations increasingly prioritize operational efficiency and cost reduction.

To navigate the complexity of modern supply chains, healthcare providers are turning to third-party outsourcing partners for functions such as procurement, inventory management, and distribution. This strategic shift allows organizations to concentrate on their core mission-delivering quality patient care-while leveraging specialized expertise in supply chain management. Outsourcing also supports improved cost control and process optimization through access to advanced technologies and domain-specific capabilities.

Amid mounting pressure to reduce costs and improve service delivery, the demand for third-party outsourcing solutions is becoming more critical. Technological advancements are key growth drivers, with the integration of AI, machine learning, and data analytics enabling healthcare providers to optimize inventory levels, track assets in real time, and more accurately forecast demand. Automation of routine tasks and enhanced visibility through advanced digital platforms further improve supply chain transparency and efficiency. The growing adoption of cloud-based solutions is also fostering more agile and scalable supply chain operations.

Key Market Drivers

Expansion of Nearshore and Offshore Outsourcing

The growth of nearshore and offshore outsourcing is a major driver of the Healthcare Supply Chain BPO Market. In a bid to improve efficiency and reduce operational costs, healthcare organizations are outsourcing supply chain functions to regions offering cost advantages and skilled labor.

Nearshore outsourcing-particularly attractive to North American and European companies-offers benefits such as time zone compatibility, cultural alignment, and streamlined communication. Meanwhile, offshore outsourcing provides access to highly qualified professionals in countries such as India, the Philippines, and Eastern Europe, allowing organizations to tap into global expertise without incurring the costs of maintaining large internal teams.

As regulatory complexity, rising demand for medical products, and competitive pressures increase, healthcare companies are adopting outsourcing strategies to enhance supply chain agility and compliance. This trend is especially prominent in the pharmaceutical and biotechnology sectors, where precision and timeliness are essential. By outsourcing procurement, logistics, and inventory management, healthcare organizations can improve speed, cost-efficiency, and operational compliance while focusing on strategic priorities.

Key Market Challenges

Data Security and Privacy Risks

Data security and privacy concerns remain a significant challenge for the Healthcare Supply Chain BPO Market. The sector handles substantial volumes of sensitive patient and organizational data, making it a prime target for cyberattacks and data breaches.

As reliance on third-party BPO providers grows, so does the risk of unauthorized access to confidential information. The interconnected nature of healthcare supply chains-involving suppliers, distributors, and care providers-further compounds these risks. Regulations such as the Health Insurance Portability and Accountability Act (HIPAA) in the U.S. and the General Data Protection Regulation (GDPR) in Europe impose strict compliance requirements, and violations can lead to severe financial and reputational consequences.

Ensuring data protection and regulatory compliance is therefore essential for BPO service providers handling health-related data. Any lapse in cybersecurity practices can result in significant legal liabilities and erode client trust.

Key Market Trends

Growing Adoption of Automation and Artificial Intelligence (AI)

The adoption of automation and AI is rapidly transforming healthcare supply chain operations. In the U.S., AI integration is accelerating, with a 2023 report by the Department of Health and Human Services revealing that 35% of healthcare organizations had implemented AI-driven supply chain solutions-expected to increase to 50% by 2025.

These technologies enhance efficiency across critical areas such as procurement, order fulfillment, logistics, and inventory control. AI-powered tools, including predictive analytics and machine learning, support accurate demand forecasting, mitigate supply disruptions, and optimize stock levels.

The same report highlighted measurable impacts: organizations using AI for demand forecasting saw a 20% reduction in stockouts and a 15% decrease in surplus inventory. These improvements not only drive cost savings but also ensure the timely availability of medical supplies-leading to better patient outcomes and enhanced service reliability.

Key Market Players

• Firstsource
• GeBBS (Gebbs Healthcare Solutions)
• Xerox Corporation
• SAP SE
• Tecsys Inc.
• MCKESSON CORPORATION
• Cognizant
• Accenture
• Genpact
• TATA Consultancy Services Limited

Report Scope:

In this report, the Global Healthcare Supply Chain BPO Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Healthcare Supply Chain BPO Market, By Payer Service:

• Order Management
• Inventory Management
• Transport Management
• Manufacturing Management
• Sustainability Services

Healthcare Supply Chain BPO Market, By End-Use:

• Biotechnology and Pharmaceutical Companies
• Medical Device Companies
• Others

Healthcare Supply Chain BPO Market, By Region:

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
• Asia-Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
• South America
  • Brazil
  • Argentina
  • Colombia
• Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Healthcare Supply Chain BPO Market.

Available Customizations:

Global Healthcare Supply Chain BPO Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, and Trends

4. Voice of Customer

5. Global Healthcare Supply Chain BPO Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Payer Service (Order Management, Inventory Management, Transport Management, Manufacturing Management, Sustainability Services)
  • 5.2.2. By End-Use (Biotechnology and Pharmaceutical Companies, Medical Device Companies, Others)
  • 5.2.3. By Company (2024)
  • 5.2.4. By Region
• 5.3. Market Map

6. North America Healthcare Supply Chain BPO Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Payer Service
  • 6.2.2. By End-Use
  • 6.2.3. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Healthcare Supply Chain BPO Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Payer Service
      • 6.3.1.2.2. By End-Use
  • 6.3.2. Mexico Healthcare Supply Chain BPO Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Payer Service
      • 6.3.2.2.2. By End-Use
  • 6.3.3. Canada Healthcare Supply Chain BPO Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Payer Service
      • 6.3.3.2.2. By End-Use

7. Europe Healthcare Supply Chain BPO Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Payer Service
  • 7.2.2. By End-Use
  • 7.2.3. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. France Healthcare Supply Chain BPO Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Payer Service
      • 7.3.1.2.2. By End-Use
  • 7.3.2. Germany Healthcare Supply Chain BPO Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Payer Service
      • 7.3.2.2.2. By End-Use
  • 7.3.3. United Kingdom Healthcare Supply Chain BPO Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Payer Service
      • 7.3.3.2.2. By End-Use
  • 7.3.4. Italy Healthcare Supply Chain BPO Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Payer Service
      • 7.3.4.2.2. By End-Use
  • 7.3.5. Spain Healthcare Supply Chain BPO Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Payer Service
      • 7.3.5.2.2. By End-Use

8. Asia-Pacific Healthcare Supply Chain BPO Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Payer Service
  • 8.2.2. By End-Use
  • 8.2.3. By Country
• 8.3. Asia-Pacific: Country Analysis
  • 8.3.1. China Healthcare Supply Chain BPO Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Payer Service
      • 8.3.1.2.2. By End-Use
  • 8.3.2. India Healthcare Supply Chain BPO Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Payer Service
      • 8.3.2.2.2. By End-Use
  • 8.3.3. South Korea Healthcare Supply Chain BPO Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Payer Service
      • 8.3.3.2.2. By End-Use
  • 8.3.4. Japan Healthcare Supply Chain BPO Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Payer Service
      • 8.3.4.2.2. By End-Use
  • 8.3.5. Australia Healthcare Supply Chain BPO Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Payer Service
      • 8.3.5.2.2. By End-Use

9. South America Healthcare Supply Chain BPO Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Payer Service
  • 9.2.2. By End-Use
  • 9.2.3. By Country
• 9.3. South America: Country Analysis
  • 9.3.1. Brazil Healthcare Supply Chain BPO Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Payer Service
      • 9.3.1.2.2. By End-Use
  • 9.3.2. Argentina Healthcare Supply Chain BPO Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Payer Service
      • 9.3.2.2.2. By End-Use
  • 9.3.3. Colombia Healthcare Supply Chain BPO Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Payer Service
      • 9.3.3.2.2. By End-Use

10. Middle East and Africa Healthcare Supply Chain BPO Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Payer Service
  • 10.2.2. By End-Use
  • 10.2.3. By Country
• 10.3. MEA: Country Analysis
  • 10.3.1. South Africa Healthcare Supply Chain BPO Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Payer Service
      • 10.3.1.2.2. By End-Use
  • 10.3.2. Saudi Arabia Healthcare Supply Chain BPO Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Payer Service
      • 10.3.2.2.2. By End-Use
  • 10.3.3. UAE Healthcare Supply Chain BPO Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Payer Service
      • 10.3.3.2.2. By End-Use

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends & Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Porters Five Forces Analysis

• 13.1. Competition in the Industry
• 13.2. Potential of New Entrants
• 13.3. Power of Suppliers
• 13.4. Power of Customers
• 13.5. Threat of Substitute Products

14. Competitive Landscape

• 14.1. Firstsource
  • 14.1.1. Business Overview
  • 14.1.2. Company Snapshot
  • 14.1.3. Products & Services
  • 14.1.4. Financials (As Reported)
  • 14.1.5. Recent Developments
  • 14.1.6. Key Personnel Details
  • 14.1.7. SWOT Analysis
• 14.2. GeBBS (Gebbs Healthcare Solutions)
• 14.3. Xerox Corporation
• 14.4. SAP SE
• 14.5. Tecsys Inc.
• 14.6. MCKESSON CORPORATION
• 14.7. Cognizant
• 14.8. Accenture
• 14.9. Genpact
• 14.10. TATA Consultancy Services Limited

15. Strategic Recommendations

16. About Us & Disclaimer