顧客関係管理（CRM）における人工知能（AI）の世界市場レポート 2025年

顧客関係管理（CRM）における人工知能（AI）市場規模は、今後数年間で飛躍的な成長が見込まれます。2029年の年間平均成長率（CAGR）は36.2％で、380億1,000万米ドルに成長します。予測期間の成長は、クラウドベースのソリューションの成長、オムニチャネル・エンゲージメントの需要の高まり、AIの研究開発への投資の増加、データソースの拡大、顧客体験への注目の高まりに起因すると考えられます。予測期間における主な動向としては、AIを活用したチャットボット、パーソナライゼーションの強化、高度な予測分析、AIを活用したセールスの自動化、データプライバシーの強化、セキュリティ対策などが挙げられます。

マーケティングとセールスにおける自動化の採用が増加していることが、顧客関係管理（CRM）市場の人工知能（AI）セグメントの成長を促進すると予測されます。マーケティングと営業における自動化には、テクノロジーとソフトウェアを使用して反復作業を処理し、ワークフローを合理化し、マーケティングキャンペーンと営業活動の効率を向上させることが含まれます。この動向は、Eメールキャンペーンやリードスコアリングなどのタスクを管理する自動化機能によって推進され、それによって戦略的活動に多くの時間を割くことができます。さらに、オートメーションはリアルタイムのデータと分析を提供するため、企業は十分な情報に基づいた意思決定を行い、戦略を迅速に適応させることができます。CRMにおけるAIは、定型業務を自動化し、キャンペーンや販売戦略を最適化するためのデータ主導の洞察を提供することで、パーソナライズされた顧客との対話をさらに強化します。例えば、ハンブルク大学が2023年9月に実施した調査では、129人の製造・営業リーダーが参加し、44％の企業がマーケティングオートメーションを戦略的に導入していることがわかりました。自動化の平均レベルは3.6％上昇すると予想され、回答者の64％が、前年と比較してマーケティングオートメーションの重要性が高まったと指摘しています。このように、マーケティングとセールスにおける自動化導入の増加は、CRM市場におけるAIセグメントを押し上げると予想されます。

AI CRM市場の主要プレーヤーは、パーソナライズされたインタラクションを改善し、コンテンツ作成を自動化するために、ジェネレーティブAI技術などの顧客体験の進歩に注力しています。ジェネレーティブAIは、洗練されたアルゴリズムを採用し、パーソナライズされた顧客との対話を実現し、コンテンツ生成を自動化し、データ主導の洞察を通じてCRMを強化します。例えば、米国のクラウドソフトウェア企業であるセールスフォース社は、2023年3月にアインシュタインGPTを発表しました。この最先端のジェネレーティブAI CRMテクノロジーは、営業、サービス、マーケティング、コマース、ITなど様々な機能にわたってAIが生成したコンテンツを生成します。セールスフォース独自のAIモデルと、パートナーエコシステムからのジェネレーティブAI、Salesforce Data Cloudからのリアルタイムデータを統合することで、アインシュタインGPTは顧客体験を向上させる。OpenAIの高度なモデルや他の外部モデルとのシームレスな接続を容易にし、ユーザーは動的なコンテンツを生成し、変化する顧客ニーズにリアルタイムで対応することができます。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 市場- 金利、インフレ、地政学、新型コロナウイルス感染症、そして景気回復が市場に与える影響を含むマクロ経済シナリオ

第5章 世界の成長分析と戦略分析フレームワーク

• 世界顧客関係管理（CRM）における人工知能（AI） PESTEL分析（政治、社会、技術、環境、法的要因、促進要因と抑制要因）
• 最終用途産業の分析
• 世界の顧客関係管理（CRM）における人工知能（AI）市場：成長率分析
• 世界の顧客関係管理（CRM）における人工知能（AI）市場の実績：規模と成長, 2019-2024
• 世界の顧客関係管理（CRM）における人工知能（AI）市場の予測：規模と成長, 2024-2029, 2034F
• 世界顧客関係管理（CRM）における人工知能（AI）総アドレス可能市場（TAM）

第6章 市場セグメンテーション

• 世界の顧客関係管理（CRM）における人工知能（AI）市場：タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 機械学習
• 自然言語処理
• 画像と音声認識
• 予測分析
• チャットボットとバーチャルアシスタント
• 世界の顧客関係管理（CRM）における人工知能（AI）市場：コンポーネント別、実績と予測, 2019-2024, 2024-2029F, 2034F
• ソフトウェア
• サービス
• 世界の顧客関係管理（CRM）における人工知能（AI）市場：用途別、実績と予測, 2019-2024, 2024-2029F, 2034F
• セールスオートメーション
• カスタマーサービスとサポート
• マーケティングパーソナライゼーション
• 顧客データ分析
• リードスコアリングと選別
• 世界の顧客関係管理（CRM）における人工知能（AI）市場：最終用途産業別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 銀行、金融サービス、保険（BFSI）
• 小売業とeコマース
• 情報技術（IT）と通信
• ヘルスケア
• 製造業
• その他の最終用途産業
• 世界の顧客関係管理（CRM）における人工知能（AI）市場機械学習の種類別サブセグメンテーション、実績と予測, 2019-2024, 2024-2029F, 2034F
• 教師あり学習
• 教師なし学習
• 強化学習
• CRMのためのディープラーニング
• AIを活用した顧客セグメンテーション
• レコメンデーションエンジン
• 世界の顧客関係管理（CRM）における人工知能（AI）市場自然言語処理（NLP）のサブセグメンテーション（タイプ別）、実績と予測, 2019-2024, 2024-2029F, 2034F
• 感情分析
• テキストマイニングとデータ抽出
• 音声テキスト変換
• 名前付きエンティティ認識（NER）
• 言語翻訳
• CRM向けテキスト分析
• 世界の顧客関係管理（CRM）における人工知能（AI）市場画像認識と音声認識のサブセグメンテーション（種類別）、実績と予測, 2019-2024, 2024-2029F, 2034F
• 画像ベースの顧客洞察
• 視覚検索と認識
• 顧客とのインタラクションのための音声認識
• オーディオ分析と音声文字変換
• 画像や音声による顧客フィードバック分析
• 世界の顧客関係管理（CRM）における人工知能（AI）市場予測分析の種類別サブセグメンテーション、実績と予測, 2019-2024, 2024-2029F, 2034F
• リードスコアリングと予測
• 売上予測モデル
• 解約予測
• 顧客生涯価値（CLV）の推定
• 需要予測と市場動向
• 世界の顧客関係管理（CRM）における人工知能（AI）市場チャットボットとバーチャルアシスタントの種類別サブセグメンテーション、実績と予測, 2019-2024, 2024-2029F, 2034F
• 顧客サポートのためのAI搭載チャットボット
• 販売・サービス向けバーチャルパーソナルアシスタント
• CRM自動化のための会話型AI
• マルチチャネルチャットボット統合
• 音声起動CRMアシスタント

第7章 地域別・国別分析

• 世界の顧客関係管理（CRM）における人工知能（AI）市場：地域別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 世界の顧客関係管理（CRM）における人工知能（AI）市場：国別、実績と予測, 2019-2024, 2024-2029F, 2034F

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

• 顧客関係管理（CRM）における人工知能（AI）市場：競合情勢
• 顧客関係管理（CRM）における人工知能（AI）市場：企業プロファイル
  • Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
  • International Business Machines Corporation（IBM）Overview, Products and Services, Strategy and Financial Analysis
  • Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
  • SAP SE Overview, Products and Services, Strategy and Financial Analysis
  • Salesforce Inc. Overview, Products and Services, Strategy and Financial Analysis

第31章 その他の大手企業と革新的企業

• Adobe Inc.
• Genesys Telecommunications Laboratories Inc.
• HubSpot Inc.
• Zendesk Inc.
• Zoho Corporation Pvt. Ltd.
• Pegasystems Inc.
• Freshworks Inc.
• C3.ai Inc.
• SugarCRM Inc.
• Intercom Inc.
• Pipedrive Inc.
• Copper Inc.
• Insightly Inc.
• Conversica Inc.
• Streak Inc.

第32章 世界の市場競合ベンチマーキングとダッシュボード

第33章 主要な合併と買収

第34章 最近の市場動向

第35章 市場の潜在力が高い国、セグメント、戦略

• 顧客関係管理（CRM）における人工知能（AI）市場2029：新たな機会を提供する国
• 顧客関係管理（CRM）における人工知能（AI）市場2029：新たな機会を提供するセグメント
• 顧客関係管理（CRM）における人工知能（AI）市場2029：成長戦略
  • 市場動向に基づく戦略
  • 競合の戦略

第36章 付録

Artificial intelligence (AI) in customer relationship management (CRM) involves leveraging advanced algorithms and machine learning technologies to enhance and automate various aspects of customer interactions and data management. The goal is to improve customer engagement, streamline processes, and generate actionable insights by analyzing large volumes of customer data.

The primary types of AI used in CRM include machine learning, natural language processing, image and speech recognition, predictive analytics, chatbots, and virtual assistants. In CRM, machine learning involves using algorithms and statistical models to analyze data, make predictions, and optimize customer interactions by learning from past data. The key components, such as software and services, are applied in areas such as sales automation, customer service and support, marketing personalization, customer data analysis, and lead scoring and qualification. AI in CRM is utilized across various industries, including banking, financial services, and insurance (BFSI), retail and e-commerce, information technology (IT) and telecommunications, healthcare, manufacturing, and more.

The artificial intelligence (AI) in customer relationship management (CRM) market research report is one of a series of new reports from the business research company that provides artificial intelligence (AI) in customer relationship management (CRM) market statistics, including artificial intelligence (AI) in customer relationship management (CRM) industry global market size, regional shares, competitors with an artificial intelligence (AI) in customer relationship management (CRM) market share, detailed artificial intelligence (AI) in customer relationship management (CRM) market segments, market trends and opportunities, and any further data you may need to thrive in the artificial intelligence (AI) in customer relationship management (CRM) industry. This artificial intelligence (AI) in customer relationship management (CRM) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The artificial intelligence (AI) in customer relationship management (crm) market size has grown exponentially in recent years. It will grow from $8.09 $ billion in 2024 to $11.04 $ billion in 2025 at a compound annual growth rate (CAGR) of 36.5%. The growth in the historic period can be attributed to increased customer expectations, cost efficiency, data explosion, competitive pressure, and increased data availability.

The artificial intelligence (AI) in customer relationship management (crm) market size is expected to see exponential growth in the next few years. It will grow to $38.01 $ billion in 2029 at a compound annual growth rate (CAGR) of 36.2%. The growth in the forecast period can be attributed to the growth of cloud-based solutions, rising demand for omnichannel engagement, increased investment in AI research and development, expansion of data sources, and rising focus on customer experience. Major trends in the forecast period include AI-powered chatbots, enhanced personalization, advanced predictive analytics, AI-driven sales automation, enhanced data privacy, and security measures.

The increasing adoption of automation in marketing and sales is projected to drive growth in the artificial intelligence (AI) segment of the customer relationship management (CRM) market. Automation in marketing and sales involves using technology and software to handle repetitive tasks, streamline workflows, and improve efficiency in marketing campaigns and sales activities. This trend is propelled by automation's ability to manage tasks such as email campaigns and lead scoring, thereby allowing more time for strategic activities. Additionally, automation provides real-time data and analytics, enabling businesses to make informed decisions and quickly adapt their strategies. AI in CRM further enhances personalized customer interactions by automating routine tasks and delivering data-driven insights to optimize campaigns and sales strategies. For example, a survey conducted by the University of Hamburg in September 2023, involving 129 manufacturing and sales leaders, found that 44% of companies are strategically adopting marketing automation. The average level of automation is expected to increase by 3.6%, and 64% of respondents noted that the significance of marketing automation has grown compared to the previous year. Thus, the rise in automation adoption in marketing and sales is expected to boost the AI segment within the CRM market.

Key players in the AI CRM market are concentrating on advancements in customer experience, such as generative AI technology, to improve personalized interactions and automate content creation. Generative AI employs sophisticated algorithms to create personalized customer interactions, automate content generation, and enhance CRM through data-driven insights. For instance, Salesforce Inc., a US-based cloud software company, introduced Einstein GPT in March 2023. This cutting-edge generative AI CRM technology produces AI-generated content across various functions including sales, service, marketing, commerce, and IT. By integrating Salesforce's proprietary AI models with generative AI from partner ecosystems and real-time data from the Salesforce Data Cloud, Einstein GPT enhances customer experiences. It facilitates seamless connectivity to OpenAI's advanced models or other external ones, enabling users to generate dynamic content and adjust to changing customer needs in real time.

In May 2024, Cordance Corporation, a US-based technology and software solutions provider, acquired Spiro.ai for an undisclosed sum. This acquisition aims to enhance Cordance's portfolio by integrating Spiro.ai's AI-driven CRM technology, which streamlines sales processes and improves sales team efficiency. Spiro.ai is known for its AI-powered CRM solutions.

Major companies operating in the artificial intelligence (AI) in customer relationship management (crm) market are Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, Salesforce Inc., Adobe Inc., Genesys Telecommunications Laboratories Inc., HubSpot Inc., Zendesk Inc., Zoho Corporation Pvt. Ltd., Pegasystems Inc., Freshworks Inc., C3.ai Inc., SugarCRM Inc., Intercom Inc., Pipedrive Inc., Copper Inc., Insightly Inc., Conversica Inc., Streak Inc., Kreato CRM, Spiro Technologies Inc., Nimble Inc., Vtiger Systems, Salesflare Inc

North America was the largest region in the artificial intelligence (AI) in customer relationship management (CRM) market in 2023. The regions covered in the artificial intelligence (AI) in customer relationship management (crm) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the artificial intelligence (AI) in customer relationship management (crm) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The artificial intelligence (AI) in customer relationship management (CRM) market consists of revenues earned by entities by providing services such as implementation services, customization services, and ongoing support services. The market value includes the value of related goods sold by the service provider or included within the service offering. The artificial intelligence (AI) in the customer relationship management (CRM) market also includes sales of AI-powered software solutions and platforms, automated sales processes, and personalized marketing tools. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Artificial Intelligence (AI) In Customer Relationship Management (CRM) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on artificial intelligence (ai) in customer relationship management (crm) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for artificial intelligence (ai) in customer relationship management (crm) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The artificial intelligence (ai) in customer relationship management (crm) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Type: Machine Learning; Natural Language Processing; Image and Speech Recognition; Predictive Analytics; Chatbots And Virtual Assistants
• 2) By Component: Software; Services
• 3) By Application: Sales Automation; Customer Service And Support; Marketing Personalization; Customer Data Analysis; Lead Scoring And Qualification\
• 4) By End-Use Industry: Banking, Financial Services And Insurance (BFSI); Retail And E-commerce; Information Technology (IT) And Telecommunications; Healthcare; Manufacturing; Other End-Use Industries
• Subsegments:
• 1) By Machine Learning: Supervised Learning; Unsupervised Learning; Reinforcement Learning; Deep Learning For CRM; AI-Powered Customer Segmentation; Recommendation Engines
• 2) By Natural Language Processing (NLP): Sentiment Analysis; Text Mining And Data Extraction; Speech-to-Text Conversion; Named Entity Recognition (NER); Language Translation; Text Analytics For CRM
• 3) By Image And Speech Recognition: Image-Based Customer Insights; Visual Search And Recognition; Voice Recognition For Customer Interactions; Audio Analytics And Speech Transcription; Customer Feedback Analysis through Image Or Speech
• 4) By Predictive Analytics: Lead Scoring And Forecasting; Sales Prediction Models; Churn Prediction; Customer Lifetime Value (CLV) Estimation; Demand Forecasting And Market Trends
• 5) By Chatbots and Virtual Assistants: AI-Powered Chatbots For Customer Support; Virtual Personal Assistants For Sales and Service; Conversational AI For CRM Automation; Multi-Channel Chatbot Integration; Voice-Activated CRM Assistants
• Companies Mentioned: Microsoft Corporation; International Business Machines Corporation; Oracle Corporation; SAP SE; Salesforce Inc.
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Characteristics

3. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Trends And Strategies

4. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Growth Analysis And Strategic Analysis Framework

• 5.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
• 5.2. Analysis Of End Use Industries
• 5.3. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Growth Rate Analysis
• 5.4. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
• 5.5. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
• 5.6. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Total Addressable Market (TAM)

6. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Segmentation

• 6.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Machine Learning
• Natural Language Processing
• Image and Speech Recognition
• Predictive Analytics
• Chatbots And Virtual Assistants
• 6.2. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Software
• Services
• 6.3. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Sales Automation
• Customer Service And Support
• Marketing Personalization
• Customer Data Analysis
• Lead Scoring And Qualification
• 6.4. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Banking, Financial Services And Insurance (BFSI)
• Retail And E-commerce
• Information Technology (IT) And Telecommunications
• Healthcare
• Manufacturing
• Other End-Use Industries
• 6.5. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Sub-Segmentation Of Machine Learning, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Supervised Learning
• Unsupervised Learning
• Reinforcement Learning
• Deep Learning For CRM
• AI-Powered Customer Segmentation
• Recommendation Engines
• 6.6. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Sub-Segmentation Of Natural Language Processing (NLP), By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Sentiment Analysis
• Text Mining And Data Extraction
• Speech-to-Text Conversion
• Named Entity Recognition (NER)
• Language Translation
• Text Analytics For CRM
• 6.7. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Sub-Segmentation Of Image and Speech Recognition, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Image-Based Customer Insights
• Visual Search And Recognition
• Voice Recognition For Customer Interactions
• Audio Analytics And Speech Transcription
• Customer Feedback Analysis through Image Or Speech
• 6.8. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Sub-Segmentation Of Predictive Analytics, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Lead Scoring And Forecasting
• Sales Prediction Models
• Churn Prediction
• Customer Lifetime Value (CLV) Estimation
• Demand Forecasting And Market Trends
• 6.9. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Sub-Segmentation Of Chatbots and Virtual Assistants, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• AI-Powered Chatbots For Customer Support
• Virtual Personal Assistants For Sales and Service
• Conversational AI For CRM Automation
• Multi-Channel Chatbot Integration
• Voice-Activated CRM Assistants

7. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Regional And Country Analysis

• 7.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 7.2. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 8.1. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
• Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.3. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.4. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 9.1. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
• 9.2. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.3. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.4. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 10.1. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.2. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.3. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 11.1. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
• 11.2. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.3. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.4. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 12.1. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.2. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.3. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 13.1. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.2. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.3. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 14.1. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
• 14.2. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.3. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.4. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 15.1. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
• 15.2. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.3. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.4. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 16.1. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.2. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.3. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 17.1. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.2. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.3. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 18.1. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.2. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.3. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 19.1. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.2. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.3. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 20.1. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.2. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.3. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 21.1. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
• 21.2. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.3. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.4. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 22.1. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.2. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.3. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 23.1. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
• 23.2. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.3. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.4. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 24.1. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
• 24.2. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.3. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.4. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 25.1. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
• 25.2. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.3. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.4. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 26.1. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
• 26.2. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.3. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.4. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 27.1. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.2. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.3. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 28.1. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
• 28.2. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.3. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.4. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

• 29.1. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
• 29.2. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.3. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.4. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Landscape And Company Profiles

• 30.1. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Landscape
• 30.2. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Company Profiles
  • 30.2.1. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.2. International Business Machines Corporation (IBM) Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.3. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.4. SAP SE Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.5. Salesforce Inc. Overview, Products and Services, Strategy and Financial Analysis

31. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Other Major And Innovative Companies

• 31.1. Adobe Inc.
• 31.2. Genesys Telecommunications Laboratories Inc.
• 31.3. HubSpot Inc.
• 31.4. Zendesk Inc.
• 31.5. Zoho Corporation Pvt. Ltd.
• 31.6. Pegasystems Inc.
• 31.7. Freshworks Inc.
• 31.8. C3.ai Inc.
• 31.9. SugarCRM Inc.
• 31.10. Intercom Inc.
• 31.11. Pipedrive Inc.
• 31.12. Copper Inc.
• 31.13. Insightly Inc.
• 31.14. Conversica Inc.
• 31.15. Streak Inc.

32. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

34. Recent Developments In The Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

35. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market High Potential Countries, Segments and Strategies

• 35.1 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2029 - Countries Offering Most New Opportunities
• 35.2 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2029 - Segments Offering Most New Opportunities
• 35.3 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2029 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer