Product Code: r30507
International call services are telecommunications offerings that facilitate phone calls between countries. These services are crucial for global communication and can vary in technology and pricing depending on the provider.
The primary types of international call services include voice calls, VoIP, conference calls, and managed services. Voice calls utilize traditional telephone networks such as PSTN or mobile networks, enabling direct voice communication across borders. These services are utilized across various platforms such as mobile phones, desktops, and web-based applications in sectors such as telecommunications, BFSI (banking, financial services, and insurance), healthcare, retail and e-commerce, travel and hospitality, among others.
The international call services market research report is one of a series of new reports from the business research company that provides international call services market statistics, including international call services industry global market size, regional shares, competitors with an international call services market share, detailed international call services market segments, market trends and opportunities, and any further data you may need to thrive in the international call services industry. This international call services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The international call services market size has grown strongly in recent years. It will grow from $1.58 billion in 2024 to $1.73 billion in 2025 at a compound annual growth rate (CAGR) of 9.4%. The growth in the historic period can be attributed to globalization and international trade, rising demand for international connectivity, cost-effectiveness, regulatory changes, and enhanced quality of service.
The international call services market size is expected to see strong growth in the next few years. It will grow to $2.45 billion in 2029 at a compound annual growth rate (CAGR) of 9.1%. The growth in the forecast period can be attributed to enhanced security measures, innovative business models, continued globalization, regulatory and compliance adjustments, and advanced analytics. Major trends in the forecast period include the adoption of AI technologies, 5G network expansion, cloud-based solutions, integration with digital platforms, and enhanced cybersecurity measures.
The growth of the international call services market is expected to be driven by a surge in international travel in the coming years. This surge, which involves traveling from one country to another, is fueled by factors such as globalization, affordable airfares, business expansion, digital nomadism, and the appeal of cultural exploration. Improved transportation and technology further facilitate this trend. Travelers rely on international call services to stay connected with family, friends, and business contacts across borders while on their journeys. For example, in April 2024, UN Tourism reported a significant increase in global international tourist arrivals to an estimated 1.3 billion in 2023, marking a 34% rise from 2022 figures, with expectations of continued strong demand in 2024. The Americas also saw a rebound in arrivals in 2023 to 90% of pre-pandemic levels, indicating a positive recovery in the tourism sector. Therefore, the surge in international travel is directly contributing to the growth of the international call services market.
Key players in the international call services market are focusing on real-time communication solutions such as prepaid and postpaid roaming packs to provide seamless and cost-effective options for travelers. These packs allow users to use their mobile phones for calls, texts, and data abroad at predictable costs, ensuring uninterrupted connectivity without unexpected fees. For instance, Bharti Airtel Limited launched Airtel World Pass in December 2022, offering seamless connectivity across 184 countries and simplifying roaming requirements for travelers. The plan includes features such as 24/7 support via a dedicated number and special packs for frequent travelers, providing high value with unlimited emergency data and messaging. Users can manage their roaming needs through the Airtel Thanks app.
In July 2022, Telefonaktiebolaget LM Ericsson acquired Vonage Holdings Corp. for $6.2 billion, aiming to combine Vonage's cloud-based communications capabilities with Ericsson's 5G network leadership to create a global network and communication platform for open innovation. Vonage Holdings Corp. is known for providing telecommunications services, including international calls.
Major companies operating in the international call services market are China Mobile Communications Corporation, Verizon Communications Inc., AT&T Inc., Deutsche Telekom AG, NTT Communications Corporation, T-Mobile US Inc., China Telecommunications Corporation, SoftBank Group Corp., Vodafone Group Plc, China United Network Communications Group Co., Ltd., KDDI Corporation, Orange S.A., Telefonica S.A., America Movil S.A.B. de C.V., BT Group plc, Bell Canada, Bharti Airtel Limited, SK Telecom Ltd., Rogers Communications Inc., Singapore Telecommunications Limited, Reliance Jio Infocomm Limited, Vodacom Group Limited, Ooredoo Q.P.S.C., Emirates Telecommunications Group Company PJSC, MTN Group Limited
North America was the largest region in the international call services market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the international call services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
The countries covered in the international call services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The international call services market includes revenues earned by entities by providing services such as traditional landline services, business voice-over internet protocol (VoIP) services, international roaming, and operator-assisted calls. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
International Call Services Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on international call services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
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Where is the largest and fastest growing market for international call services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The international call services market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include:
The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope
- Markets Covered:1) By Type: Voice Calls; Voice Over Internet Protocol (VoIP); Conference Calls; Managed Services
- 2) By Platform: Mobile Phones; Desktop And Web
- 3) By Application: Telecommunications And Information Technology; Banking, Financial Services And Insurance (BFSI); Healthcare; Retail And E-commerce; Travel And Hospitality; Other Applications
- Subsegments:
- 1) By Voice Calls: Landline Voice Calls; Mobile Voice Calls
- 2) By Voice Over Internet Protocol (VoIP): Residential VoIP; Business VoIP
- 3) By Conference Calls: Audio Conference Calls; Video Conference Calls; Web Conference Calls
- 4) By Managed Services: Call Management Services; Network Management Services; Billing And Support Services
- Companies Mentioned: China Mobile Communications Corporation; Verizon Communications Inc.; AT&T Inc.; Deutsche Telekom AG; NTT Communications Corporation
- Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
- Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
- Time series: Five years historic and ten years forecast.
- Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
- Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
- Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
- Delivery format: PDF, Word and Excel Data Dashboard.
Table of Contents
1. Executive Summary
2. International Call Services Market Characteristics
3. International Call Services Market Trends And Strategies
4. International Call Services Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market
5. Global International Call Services Growth Analysis And Strategic Analysis Framework
- 5.1. Global International Call Services PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
- 5.2. Analysis Of End Use Industries
- 5.3. Global International Call Services Market Growth Rate Analysis
- 5.4. Global International Call Services Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
- 5.5. Global International Call Services Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
- 5.6. Global International Call Services Total Addressable Market (TAM)
6. International Call Services Market Segmentation
- 6.1. Global International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Voice Calls
- Voice Over Internet Protocol (VoIP)
- Conference Calls
- Managed Services
- 6.2. Global International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Mobile Phones
- Desktop And Web
- 6.3. Global International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Telecommunications And Information Technology
- Banking, Financial Services And Insurance (BFSI)
- Healthcare
- Retail And E-commerce
- Travel And Hospitality
- Other Applications
- 6.4. Global International Call Services Market, Sub-Segmentation Of Voice Calls, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Landline Voice Calls
- Mobile Voice Calls
- 6.5. Global International Call Services Market, Sub-Segmentation Of Voice Over Internet Protocol (VoIP), By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Residential VoIP
- Business VoIP
- 6.6. Global International Call Services Market, Sub-Segmentation Of Conference Calls, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Audio Conference Calls
- Video Conference Calls
- Web Conference Calls
- 6.7. Global International Call Services Market, Sub-Segmentation Of Managed Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- Call Management Services
- Network Management Services
- Billing And Support Services
7. International Call Services Market Regional And Country Analysis
- 7.1. Global International Call Services Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 7.2. Global International Call Services Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8. Asia-Pacific International Call Services Market
- 8.1. Asia-Pacific International Call Services Market Overview
- Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
- 8.2. Asia-Pacific International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.3. Asia-Pacific International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 8.4. Asia-Pacific International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China International Call Services Market
- 9.1. China International Call Services Market Overview
- 9.2. China International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.3. China International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
- 9.4. China International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India International Call Services Market
- 10.1. India International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.2. India International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 10.3. India International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan International Call Services Market
- 11.1. Japan International Call Services Market Overview
- 11.2. Japan International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.3. Japan International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 11.4. Japan International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia International Call Services Market
- 12.1. Australia International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.2. Australia International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 12.3. Australia International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia International Call Services Market
- 13.1. Indonesia International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.2. Indonesia International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 13.3. Indonesia International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea International Call Services Market
- 14.1. South Korea International Call Services Market Overview
- 14.2. South Korea International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.3. South Korea International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 14.4. South Korea International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe International Call Services Market
- 15.1. Western Europe International Call Services Market Overview
- 15.2. Western Europe International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.3. Western Europe International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 15.4. Western Europe International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK International Call Services Market
- 16.1. UK International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.2. UK International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 16.3. UK International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany International Call Services Market
- 17.1. Germany International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.2. Germany International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 17.3. Germany International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France International Call Services Market
- 18.1. France International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.2. France International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 18.3. France International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy International Call Services Market
- 19.1. Italy International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.2. Italy International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 19.3. Italy International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain International Call Services Market
- 20.1. Spain International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.2. Spain International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 20.3. Spain International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe International Call Services Market
- 21.1. Eastern Europe International Call Services Market Overview
- 21.2. Eastern Europe International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.3. Eastern Europe International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 21.4. Eastern Europe International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia International Call Services Market
- 22.1. Russia International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.2. Russia International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 22.3. Russia International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America International Call Services Market
- 23.1. North America International Call Services Market Overview
- 23.2. North America International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.3. North America International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 23.4. North America International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA International Call Services Market
- 24.1. USA International Call Services Market Overview
- 24.2. USA International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.3. USA International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 24.4. USA International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25. Canada International Call Services Market
- 25.1. Canada International Call Services Market Overview
- 25.2. Canada International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.3. Canada International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 25.4. Canada International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26. South America International Call Services Market
- 26.1. South America International Call Services Market Overview
- 26.2. South America International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.3. South America International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 26.4. South America International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27. Brazil International Call Services Market
- 27.1. Brazil International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.2. Brazil International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 27.3. Brazil International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28. Middle East International Call Services Market
- 28.1. Middle East International Call Services Market Overview
- 28.2. Middle East International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.3. Middle East International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 28.4. Middle East International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29. Africa International Call Services Market
- 29.1. Africa International Call Services Market Overview
- 29.2. Africa International Call Services Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.3. Africa International Call Services Market, Segmentation By Platform, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
- 29.4. Africa International Call Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
30. International Call Services Market Competitive Landscape And Company Profiles
- 30.1. International Call Services Market Competitive Landscape
- 30.2. International Call Services Market Company Profiles
- 30.2.1. China Mobile Communications Corporation Overview, Products and Services, Strategy and Financial Analysis
- 30.2.2. Verizon Communications Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.3. AT&T Inc. Overview, Products and Services, Strategy and Financial Analysis
- 30.2.4. Deutsche Telekom AG Overview, Products and Services, Strategy and Financial Analysis
- 30.2.5. NTT Communications Corporation Overview, Products and Services, Strategy and Financial Analysis
31. International Call Services Market Other Major And Innovative Companies
- 31.1. T-Mobile US Inc.
- 31.2. China Telecommunications Corporation
- 31.3. SoftBank Group Corp.
- 31.4. Vodafone Group Plc
- 31.5. China United Network Communications Group Co., Ltd.
- 31.6. KDDI Corporation
- 31.7. Orange S.A.
- 31.8. Telefonica S.A.
- 31.9. America Movil S.A.B. de C.V.
- 31.10. BT Group plc
- 31.11. Bell Canada
- 31.12. Bharti Airtel Limited
- 31.13. SK Telecom Ltd.
- 31.14. Rogers Communications Inc.
- 31.15. Singapore Telecommunications Limited
32. Global International Call Services Market Competitive Benchmarking And Dashboard
33. Key Mergers And Acquisitions In The International Call Services Market
34. Recent Developments In The International Call Services Market
35. International Call Services Market High Potential Countries, Segments and Strategies
- 35.1 International Call Services Market In 2029 - Countries Offering Most New Opportunities
- 35.2 International Call Services Market In 2029 - Segments Offering Most New Opportunities
- 35.3 International Call Services Market In 2029 - Growth Strategies
- 35.3.1 Market Trend Based Strategies
- 35.3.2 Competitor Strategies
36. Appendix
- 36.1. Abbreviations
- 36.2. Currencies
- 36.3. Historic And Forecast Inflation Rates
- 36.4. Research Inquiries
- 36.5. The Business Research Company
- 36.6. Copyright And Disclaimer