カスタマーアナリティクスの世界市場レポート 2025年

カスタマーアナリティクス市場規模は、今後数年で急成長が見込まれます。2029年にはCAGR19.9％で288億2,000万米ドルに成長します。予測期間の成長は、即時対応のためのリアルタイム分析、顧客データの倫理的利用、クロスチャネル統合、超パーソナライゼーションと個別化、顧客の声（VOC）分析に起因しています。予測期間における主な動向には、コラボレーションカスタマーアナリティクスプラットフォーム、eコマースとデジタルチャネルの台頭、パーソナライゼーションのための予測分析、人工知能（AI）と機械学習（ML）の統合、リアルタイムカスタマーアナリティクスなどがあります。

顧客満足度の向上がカスタマーアナリティクス市場の拡大を後押ししています。この急成長は、顧客の維持、競合優位性の確保、顧客ロイヤリティの醸成、ブランド力の強化、全体的なビジネス進展の促進が必須であることに起因しています。高まる顧客満足度の追求は、カスタマーアナリティクスの需要を大幅に上昇させる。カスタマーアナリティクスは、顧客の行動データを分析することで、顧客を満足させる、あるいは不満足にさせる行動を見極める手助けをするテクノロジーです。カスタマーアナリティクスを活用する企業は、不満の原因となるパターンを特定し、既存顧客を維持するための戦略を実行することができます。例えば、2022年1月の英国顧客満足度指数（UKCSI）は、前年比で1.6ポイント上昇し、100点満点中78.4点となった。COVID-19の大流行が始まって以来、優れたサービスにより高い料金を支払うことを望む人が8.1％増加しています。この急増は、顧客満足度を高める必要性が急増していることを浮き彫りにし、組織にとって最優先事項であることを立証しています。その結果、顧客満足度の向上への探求の高まりが、カスタマーアナリティクス市場の成長を牽引する態勢を整えています。

eコマースの成長がカスタマーアナリティクス市場を大きく押し上げています。eコマースとは、インターネット上で商品やサービスを売買することを指します。カスタマーアナリティクスはeコマース事業者に、マーケティング戦略の強化、顧客体験の向上、オペレーションの効率化を実現するデータ主導型のインサイトを提供します。例えば、2024年8月、米国連邦統計システムの主要機関である米国国勢調査局は、2024年第2四半期の米国におけるeコマース小売売上高が2,916億米ドルに達したと報告しました。これは、2023年の同四半期と比較して6.7％増、2024年の第1四半期と比較して1.3％増に相当します。したがって、eコマースの成長はカスタマーアナリティクス市場の重要な促進要因です。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 市場- マクロ経済シナリオ金利、インフレ、地政学、コロナ禍、回復が市場に与える影響を含むマクロ経済シナリオ

第5章 世界の成長分析と戦略分析フレームワーク

• 世界カスタマーアナリティクス PESTEL分析（政治、社会、技術、環境、法的要因、促進要因、抑制要因）
• 最終用途産業の分析
• 世界のカスタマーアナリティクス市場：成長率分析
• 世界のカスタマーアナリティクス市場の実績：規模と成長, 2019-2024
• 世界のカスタマーアナリティクス市場の予測：規模と成長, 2024-2029, 2034F
• 世界カスタマーアナリティクス総アドレス可能市場（TAM）

第6章 市場セグメンテーション

• 世界のカスタマーアナリティクス市場：ソリューション別、実績と予測, 2019-2024, 2024-2029F, 2034F
• ソーシャルメディア分析ツール
• ダッシュボード
• 抽出、変換、ロード、またはデータ管理
• ウェブ分析ツール
• 報告
• 顧客の声（VOC）
• 分析ツール
• 世界のカスタマーアナリティクス市場：組織規模別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 大企業
• 中小企業
• 世界のカスタマーアナリティクス市場：展開モード別、実績と予測, 2019-2024, 2024-2029F, 2034F
• オンプレミス
• クラウド
• 世界のカスタマーアナリティクス市場：用途別、実績と予測, 2019-2024, 2024-2029F, 2034F
• ブランドマネジメント
• キャンペーン管理
• 解約管理
• 顧客行動分析
• 製品管理
• その他の用途
• 世界のカスタマーアナリティクス市場：エンドユーザー別、実績と予測, 2019-2024, 2024-2029F, 2034F
• BFSI
• 卸売・小売
• 通信とIT
• ユーティリティ
• ヘルスケア
• 旅行とホスピタリティ
• その他のエンドユーザー
• 世界のカスタマーアナリティクス市場ソーシャルメディア分析ツールの種類別のサブセグメンテーション、実績と予測, 2019-2024, 2024-2029F, 2034F
• 感情分析ツール
• ソーシャルリスニングツール
• ソーシャルメディアエンゲージメントトラッキング
• インフルエンサーの追跡と分析
• 世界のカスタマーアナリティクス市場ダッシュボードのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• インタラクティブダッシュボード
• リアルタイムデータ可視化ダッシュボード
• KPIダッシュボード
• カスタマイズ可能なレポートダッシュボード
• 世界のカスタマーアナリティクス市場、抽出、変換、ロード（ETL）またはデータ管理のサブセグメンテーション（タイプ別）、実績と予測, 2019-2024, 2024-2029F, 2034F
• データ抽出ツール
• データ変換ツール
• データ読み込みツール
• データ統合およびクレンジングツール
• 世界のカスタマーアナリティクス市場、Web分析ツールのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• ウェブサイトトラフィック分析ツール
• ユーザー行動追跡ツール
• コンバージョン率最適化ツール
• A/Bテストツール
• 世界のカスタマーアナリティクス市場、レポートのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 自動レポートツール
• カスタマイズ可能なレポート生成
• アドホックレポートツール
• パフォーマンスとROIレポートツール
• 世界のカスタマーアナリティクス市場、顧客の声（VOC）のタイプ別サブセグメンテーション、実績と予測, 2019-2024, 2024-2029F, 2034F
• 調査ツール
• 顧客からのフィードバックとレビューの分析
• 顧客満足度とNPSツール
• VOCデータのテキスト分析
• 世界のカスタマーアナリティクス市場分析ツールの種類別のサブセグメンテーション、実績と予測, 2019-2024, 2024-2029F, 2034F
• 予測分析ツール
• 機械学習ベースの分析ツール
• データマイニングツール
• リアルタイム分析ツール

第7章 地域別・国別分析

• 世界のカスタマーアナリティクス市場：地域別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 世界のカスタマーアナリティクス市場：国別、実績と予測, 2019-2024, 2024-2029F, 2034F

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

• カスタマーアナリティクス市場：競合情勢
• カスタマーアナリティクス市場：企業プロファイル
  • Alphabet Inc. Overview, Products and Services, Strategy and Financial Analysis
  • IBM Corporation Overview, Products and Services, Strategy and Financial Analysis
  • Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
  • Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
  • SAP SE Overview, Products and Services, Strategy and Financial Analysis

第31章 その他の大手企業と革新的企業

• Salesforce.Com Inc.
• Clarity Insight
• Adobe Systems Inc.
• Pitney Bowes Inc.
• SAS Institute Inc.
• NICE Systems Ltd.
• NGData NV
• Teradata Corp.
• Snowflake Inc.
• Infogain Corporation
• Neustar Inc.
• Databricks Inc.
• Amplitude Inc.
• ContentSquare
• Segment.io Inc.

第32章 世界の市場競合ベンチマーキングとダッシュボード

第33章 主要な合併と買収

第34章 最近の市場動向

第35章 市場の潜在力が高い国、セグメント、戦略

• カスタマーアナリティクス市場2029：新たな機会を提供する国
• カスタマーアナリティクス市場2029：新たな機会を提供するセグメント
• カスタマーアナリティクス市場2029：成長戦略
  • 市場動向に基づく戦略
  • 競合の戦略

第36章 付録

Customer analytics involves using tools and processes to analyze customer behavior data, aiding in making informed business decisions and improving customer engagement and retention.

Customer analytics solutions encompass a range of tools and approaches, including social media analytical tools, dashboards, data management (ETL), web analytics, reporting, voice of customer (VOC), and various analytical tools. Social media analytical tools specifically track, evaluate, and enhance social media performance. They incorporate graphical dashboards and data visualization techniques, offering users comprehensive insights into their social media presence. These solutions cater to enterprises of varying sizes ranging from large corporations to small and medium-sized enterprises (SMEs) and are deployed both on-premises and via cloud platforms. Industries across BFSI, wholesale and retail, telecommunications and IT, utilities, healthcare, travel and hospitality, among others, leverage these solutions for brand management, campaign optimization, churn analysis, customer behavior assessment, product management, and other pertinent purposes.

The customer analytics market research report is one of a series of new reports from The Business Research Company that provides customer analytics market statistics, including Customer analytics industry global market size, regional shares, competitors with a customer analytics market share, detailed customer analytics market segments, market trends and opportunities, and any further data you may need to thrive in the customer analytics industry. This customer analytics market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The customer analytics market size has grown rapidly in recent years. It will grow from $11.88 billion in 2024 to $13.93 billion in 2025 at a compound annual growth rate (CAGR) of 17.2%. The growth in the historic period can be attributed to data explosion from multiple channels, shift towards personalization, importance of customer retention, emergence of social media influence, focus on customer journey mapping.

The customer analytics market size is expected to see rapid growth in the next few years. It will grow to $28.82 billion in 2029 at a compound annual growth rate (CAGR) of 19.9%. The growth in the forecast period can be attributed to real-time analytics for immediate action, ethical use of customer data, cross-channel integration, hyper-personalization and individualization, and voice of the customer (VOC) analytics. Major trends in the forecast period include collaborative customer analytics platforms, rise of e-commerce and digital channels, predictive analytics for personalization, integration of artificial intelligence (AI) and machine learning (ML), real-time customer analytics.

The escalating emphasis on heightened customer satisfaction is a significant catalyst propelling the expansion of the customer analytics market. This surge stems from the imperative to retain customers, secure a competitive edge, foster customer loyalty, bolster brand standing, and facilitate overall business advancement. The escalating pursuit of enhanced customer satisfaction is poised to substantially elevate the demand for customer analytics. This technology aids in discerning actions that either gratify or dissatisfy customers through the analysis of their behavioral data. Companies leveraging customer analytics can pinpoint patterns that contribute to dissatisfaction and implement strategies to retain their existing customer base. For instance, the UK Customer Satisfaction Index (UKCSI) for January 2022 increased by 1.6 points, reaching a score of 78.4 out of 100 compared to the previous year. There has been a noteworthy surge in individuals willing to pay more for superior service-an 8.1% increase since the onset of the COVID-19 pandemic. This surge underscores the burgeoning necessity for heightened customer satisfaction, establishing it as a foremost priority for organizations. Consequently, the escalating quest for enhanced customer satisfaction is poised to steer the growth of the customer analytics market.

The growth of e-commerce is significantly boosting the customer analytics market. E-commerce refers to the buying and selling of goods and services over the internet. Customer analytics provides e-commerce businesses with data-driven insights that enhance marketing strategies, improve customer experiences, and streamline operations. For instance, in August 2024, the United States Census Bureau, the principal agency of the U.S. federal statistical system, reported that retail e-commerce sales in the U.S. reached $291.6 billion in the second quarter of 2024. This represents a 6.7% increase compared to the same quarter in 2023 and a 1.3% rise from the first quarter of 2024. Therefore, the growth of e-commerce is a key driver of the customer analytics market.

Strategic partnerships are a dominant trend within the customer analytics sector, as major players join forces to elevate their customer analytics solutions through collaborative utilization of expertise, technology, and resources. These alliances play a crucial role in strengthening market positions. For instance, in May 2022, ADA, a Malaysia-based analytics, data, and AI company, partnered with Treasure Data, a US-based global customer data platform (CDP) company. This strategic collaboration aims to deliver comprehensive enterprise-level customer-centric solutions across ten key South and Southeast Asian markets, including South Korea. This partnership facilitates organizations in refining and customizing the customer journey, improving communication, and bridging data gaps. It leverages Treasure Data's sophisticated CDP capabilities in tandem with ADA's analytics, data, and AI solutions integrated with consumer models. The approach incorporates a CDP offering a unified customer perspective, supporting data integration and activation across various platforms from media to mobile to web, optimizing conversion rates, and ensuring robust technical support.

Prominent firms within the customer analytics landscape are embracing advanced technologies, particularly the integration of AI, as a strategic move to maintain their competitive edge. This fusion of AI within customer analytics equips businesses with sophisticated tools to comprehensively comprehend, engage with, and fulfill the evolving demands of their customer base. An illustrative case is Bharti Airtel, a multinational telecommunications services company based in India, which, in February 2023, partnered with NVIDIA, a US-based technology giant, to implement AI-driven speech analytics solutions for a transformative customer service initiative. By leveraging NVIDIA's Triton Inference Server and NeMo conversational AI framework, the deployed system can autonomously transcribe speech in 84% of incoming calls directed to Airtel's contact centers. This cutting-edge technology not only identifies areas for enhancement in agent-customer interactions but also facilitates Airtel, serving a vast customer base of over 360 million, in elevating their overall customer experience.

In March 2024, Accenture Plc, an Ireland-based company specializing in information technology (IT) services and management consulting, acquired GemSeek Ltd for an undisclosed amount. This acquisition aims to enhance Accenture Song's data and AI capabilities, allowing it to better assist clients in growing and maintaining customer relevance. GemSeek Ltd is a customer experience analytics provider based in Bulgaria.

Major companies operating in the customer analytics market include Alphabet Inc., IBM Corporation, Oracle Corporation, Microsoft Corporation, SAP SE, Salesforce.Com Inc., Clarity Insight, Adobe Systems Inc., Pitney Bowes Inc., SAS Institute Inc., NICE Systems Ltd., NGData NV, Teradata Corp., Snowflake Inc., Infogain Corporation, Neustar Inc., Databricks Inc., Amplitude Inc., ContentSquare, Segment.io Inc., Mixpanel, Customer Analytics LLC, Amperity Inc., Perfios Pvt. Ltd., Manthan System

North America was the largest region in the customer analytics market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the customer analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The customer analytics market includes revenues earned by entities providing predictive analytics services, data visualization, information management, and segmentation, used in customer analytics for direct marketing, site selection, and customer relationship management. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Customer Analytics Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer analytics market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

• Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
• Assess the impact of key macro factors such as conflict, pandemic and recovery, inflation and interest rate environment and the 2nd Trump presidency.
• Create regional and country strategies on the basis of local data and analysis.
• Identify growth segments for investment.
• Outperform competitors using forecast data and the drivers and trends shaping the market.
• Understand customers based on the latest market shares.
• Benchmark performance against key competitors.
• Suitable for supporting your internal and external presentations with reliable high quality data and analysis
• Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
• All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for customer analytics ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer analytics market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Solution: Social Media Analytical Tools; Dashboard; Extract Transform Load Or Data Management; Web Analytical Tool; Reporting; Voice Of Customer (VOC); Analytical Tools
• 2) By Organization Size: Large Enterprises; Small and Medium-Sized Enterprises (SMEs)
• 3) By Deployment Mode: On-Premises; Cloud
• 4) By Application: Brand Management; Campaign Management; Churn Management; Customer Behavioral Analysis; Product Management; Other Applications
• 5) By End-User: BFSI; Wholesale and Retail; Telecommunication and IT; Utilities; Healthcare; Travel and Hospitality; Others End Users
• Subsegments:
• 1) By Social Media Analytical Tools: Sentiment Analysis Tools; Social Listening Tools; Social Media Engagement Tracking; Influencer Tracking And Analytics
• 2) By Dashboard: Interactive Dashboards; Real-Time Data Visualization Dashboards; KPI Dashboards; Customizable Reporting Dashboards
• 3) By Extract Transform Load (ETL) Or Data Management: Data Extraction Tools; Data Transformation Tools; Data Loading Tools; Data Integration and Cleansing Tools
• 4) By Web Analytical Tool: Website Traffic Analysis Tools; User Behavior Tracking Tools; Conversion Rate Optimization Tools; A/B Testing Tools
• 5) By Reporting: Automated Reporting Tools; Customizable Report Generation; Ad-Hoc Reporting Tools; Performance And ROI Reporting Tools
• 6) By Voice Of Customer (VOC): Survey Tools; Customer Feedback And Review Analysis; Customer Satisfaction And NPS Tools; Text Analytics For VOC Data
• 7) By Analytical Tools: Predictive Analytics Tools; Machine Learning-Based Analytics Tools; Data Mining Tools; Real-Time Analytics Tools
• Companies Mentioned: Alphabet Inc.; IBM Corporation; Oracle Corporation; Microsoft Corporation; SAP SE
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Customer Analytics Market Characteristics

3. Customer Analytics Market Trends And Strategies

4. Customer Analytics Market - Macro Economic Scenario Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market

5. Global Customer Analytics Growth Analysis And Strategic Analysis Framework

• 5.1. Global Customer Analytics PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
• 5.2. Analysis Of End Use Industries
• 5.3. Global Customer Analytics Market Growth Rate Analysis
• 5.4. Global Customer Analytics Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
• 5.5. Global Customer Analytics Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
• 5.6. Global Customer Analytics Total Addressable Market (TAM)

6. Customer Analytics Market Segmentation

• 6.1. Global Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Social Media Analytical Tools
• Dashboard
• Extract Transform Load Or Data Management
• Web Analytical Tool
• Reporting
• Voice Of Customer (VOC)
• Analytical Tools
• 6.2. Global Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Large Enterprises
• Small and Medium-Sized Enterprises (SMEs)
• 6.3. Global Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• On-Premises
• Cloud
• 6.4. Global Customer Analytics Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Brand Management
• Campaign Management
• Churn Management
• Customer Behavioral Analysis
• Product Management
• Other Applications
• 6.5. Global Customer Analytics Market, Segmentation By End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• BFSI
• Wholesale and Retail
• Telecommunication and IT
• Utilities
• Healthcare
• Travel and Hospitality
• Other End Users
• 6.6. Global Customer Analytics Market, Sub-Segmentation Of Social Media Analytical Tools, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Sentiment Analysis Tools
• Social Listening Tools
• Social Media Engagement Tracking
• Influencer Tracking And Analytics
• 6.7. Global Customer Analytics Market, Sub-Segmentation Of Dashboard, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Interactive Dashboards
• Real-Time Data Visualization Dashboards
• KPI Dashboards
• Customizable Reporting Dashboards
• 6.8. Global Customer Analytics Market, Sub-Segmentation Of Extract Transform Load (ETL) Or Data Management, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Data Extraction Tools
• Data Transformation Tools
• Data Loading Tools
• Data Integration and Cleansing Tools
• 6.9. Global Customer Analytics Market, Sub-Segmentation Of Web Analytical Tool, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Website Traffic Analysis Tools
• User Behavior Tracking Tools
• Conversion Rate Optimization Tools
• A/B Testing Tools
• 6.10. Global Customer Analytics Market, Sub-Segmentation Of Reporting, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Automated Reporting Tools
• Customizable Report Generation
• Ad-Hoc Reporting Tools
• Performance And ROI Reporting Tools
• 6.11. Global Customer Analytics Market, Sub-Segmentation Of Voice Of Customer (VOC), By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Survey Tools
• Customer Feedback And Review Analysis
• Customer Satisfaction And NPS Tools
• Text Analytics For VOC Data
• 6.12. Global Customer Analytics Market, Sub-Segmentation Of Analytical Tools, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Predictive Analytics Tools
• Machine Learning-Based Analytics Tools
• Data Mining Tools
• Real-Time Analytics Tools

7. Customer Analytics Market Regional And Country Analysis

• 7.1. Global Customer Analytics Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 7.2. Global Customer Analytics Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Customer Analytics Market

• 8.1. Asia-Pacific Customer Analytics Market Overview
• Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.3. Asia-Pacific Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.4. Asia-Pacific Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Customer Analytics Market

• 9.1. China Customer Analytics Market Overview
• 9.2. China Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.3. China Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.4. China Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Customer Analytics Market

• 10.1. India Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.2. India Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.3. India Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Customer Analytics Market

• 11.1. Japan Customer Analytics Market Overview
• 11.2. Japan Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.3. Japan Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.4. Japan Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Customer Analytics Market

• 12.1. Australia Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.2. Australia Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.3. Australia Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Customer Analytics Market

• 13.1. Indonesia Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.2. Indonesia Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.3. Indonesia Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Customer Analytics Market

• 14.1. South Korea Customer Analytics Market Overview
• 14.2. South Korea Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.3. South Korea Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.4. South Korea Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Customer Analytics Market

• 15.1. Western Europe Customer Analytics Market Overview
• 15.2. Western Europe Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.3. Western Europe Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.4. Western Europe Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Customer Analytics Market

• 16.1. UK Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.2. UK Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.3. UK Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Customer Analytics Market

• 17.1. Germany Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.2. Germany Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.3. Germany Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Customer Analytics Market

• 18.1. France Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.2. France Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.3. France Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Customer Analytics Market

• 19.1. Italy Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.2. Italy Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.3. Italy Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Customer Analytics Market

• 20.1. Spain Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.2. Spain Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.3. Spain Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Customer Analytics Market

• 21.1. Eastern Europe Customer Analytics Market Overview
• 21.2. Eastern Europe Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.3. Eastern Europe Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.4. Eastern Europe Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Customer Analytics Market

• 22.1. Russia Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.2. Russia Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.3. Russia Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Customer Analytics Market

• 23.1. North America Customer Analytics Market Overview
• 23.2. North America Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.3. North America Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.4. North America Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Customer Analytics Market

• 24.1. USA Customer Analytics Market Overview
• 24.2. USA Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.3. USA Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.4. USA Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Customer Analytics Market

• 25.1. Canada Customer Analytics Market Overview
• 25.2. Canada Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.3. Canada Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.4. Canada Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Customer Analytics Market

• 26.1. South America Customer Analytics Market Overview
• 26.2. South America Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.3. South America Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.4. South America Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Customer Analytics Market

• 27.1. Brazil Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.2. Brazil Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.3. Brazil Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Customer Analytics Market

• 28.1. Middle East Customer Analytics Market Overview
• 28.2. Middle East Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.3. Middle East Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.4. Middle East Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Customer Analytics Market

• 29.1. Africa Customer Analytics Market Overview
• 29.2. Africa Customer Analytics Market, Segmentation By Solution, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.3. Africa Customer Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.4. Africa Customer Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Customer Analytics Market Competitive Landscape And Company Profiles

• 30.1. Customer Analytics Market Competitive Landscape
• 30.2. Customer Analytics Market Company Profiles
  • 30.2.1. Alphabet Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.2. IBM Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.3. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.4. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.5. SAP SE Overview, Products and Services, Strategy and Financial Analysis

31. Customer Analytics Market Other Major And Innovative Companies

• 31.1. Salesforce.Com Inc.
• 31.2. Clarity Insight
• 31.3. Adobe Systems Inc.
• 31.4. Pitney Bowes Inc.
• 31.5. SAS Institute Inc.
• 31.6. NICE Systems Ltd.
• 31.7. NGData NV
• 31.8. Teradata Corp.
• 31.9. Snowflake Inc.
• 31.10. Infogain Corporation
• 31.11. Neustar Inc.
• 31.12. Databricks Inc.
• 31.13. Amplitude Inc.
• 31.14. ContentSquare
• 31.15. Segment.io Inc.

32. Global Customer Analytics Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Customer Analytics Market

34. Recent Developments In The Customer Analytics Market

35. Customer Analytics Market High Potential Countries, Segments and Strategies

• 35.1 Customer Analytics Market In 2029 - Countries Offering Most New Opportunities
• 35.2 Customer Analytics Market In 2029 - Segments Offering Most New Opportunities
• 35.3 Customer Analytics Market In 2029 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer