コンタクトセンターアナリティクスの世界市場レポート 2025年

コンタクトセンターアナリティクスの市場規模は、今後数年で急成長が見込まれます。2029年にはCAGR18.5％で50億8,000万米ドルに成長します。予測期間における成長の背景には、顧客体験重視の高まり、オムニチャネルコミュニケーション分析の増加、リアルタイムインサイトの需要、業務効率化の継続的な注力があります。予測期間における主な動向には、スケーラビリティとクラウドの採用、パーソナライゼーションと顧客セグメンテーション、従業員のパフォーマンス向上、スピーチとセンチメント分析、コンプライアンスとセキュリティ監視、AIと機械学習の統合の進展などがあります。

予測分析とリアルタイムモニタリングの需要の高まりが、今後のコンタクトセンターアナリティクス市場の成長を促進すると予測されます。予測分析とリアルタイム監視は、さまざまな外部および内部データソースから貴重な洞察をリアルタイムで抽出し、将来の結果を予測して事業運営を最適化することを含みます。これらのツールは、コンタクトセンターアナリティクスが機会を特定し、カスタマーエクスペリエンスの向上、顧客維持率の向上、効果的な戦略の開発などの業務を改善するのに役立ちます。例えば2022年10月、米国のオンライン・テクノロジー・ニュース・プラットフォームであるVentureBeatは、約95％の企業が人工知能（AI）を活用した予測分析をマーケティング戦略に取り入れていると報告しています。このように、予測分析とリアルタイムモニタリングに対する需要の高まりが、コンタクトセンターアナリティクス市場の成長を促進しています。

コンタクトセンターアナリティクス市場は、人工知能（AI）の採用が増加しているため、さらに拡大するとみられています。AIは、知的機械の開発に焦点を当てたコンピュータサイエンスの一分野であり、コンタクトセンターアナリティクスにおけるデータ分析の自動化、リアルタイムの洞察の提供、顧客とのやり取りの最適化において極めて重要な役割を果たしています。その結果、業務効率が改善され、全体的な顧客体験が向上します。注目すべきは、2022年5月のインターナショナル・ビジネス・マシーンズ・コーポレーション（IBM）によると、世界の35％の企業が人工知能（AI）を活用しており、これは前年から4％増加しています。このようなAI導入の急増は、コンタクトセンターアナリティクス市場の成長を促す重要な要因となっています。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 市場：金利、インフレ、地政学、コロナ禍、回復が市場に与える影響を含むマクロ経済シナリオ

第5章 世界の成長分析と戦略分析フレームワーク

• 世界のコンタクトセンターアナリティクス PESTEL分析（政治、社会、技術、環境、法的要因、促進要因、抑制要因）
• 最終用途産業の分析
• 世界のコンタクトセンターアナリティクス市場：成長率分析
• 世界のコンタクトセンターアナリティクス市場の実績：規模と成長, 2019-2024
• 世界のコンタクトセンターアナリティクス市場の予測：規模と成長, 2024-2029, 2034F
• 世界のコンタクトセンターアナリティクス総アドレス可能市場（TAM）

第6章 市場セグメンテーション

• 世界のコンタクトセンターアナリティクス市場：コンポーネント別、実績と予測, 2019-2024, 2024-2029F, 2034F
• ソフトウェア
• サービス
• 世界のコンタクトセンターアナリティクス市場：展開モード別、実績と予測, 2019-2024, 2024-2029F, 2034F
• クラウド
• オンプレミス
• 世界のコンタクトセンターアナリティクス市場：企業規模別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 大企業
• 中小企業
• 世界のコンタクトセンターアナリティクス市場：用途別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 自動コールディストリビュータ
• ログ管理
• リスクとコンプライアンス管理
• リアルタイムの監視とレポート
• 労働力の最適化
• 顧客体験管理
• 世界のコンタクトセンターアナリティクス市場：業界別、実績と予測, 2019-2024, 2024-2029F, 2034F
• BFSI
• ヘルスケアとライフサイエンス
• 製造業
• 小売および消費財
• エネルギーと公共事業
• 通信とIT
• 旅行とホスピタリティ
• 政府と防衛
• その他の業界
• 世界のコンタクトセンターアナリティクス市場：ソフトウェアのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 音声分析ソフトウェア
• テキスト分析ソフトウェア
• 労働力最適化ソフトウェア
• 顧客インタラクション分析ソフトウェア
• 世界のコンタクトセンターアナリティクス市場：サービスのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• コンサルティングサービス
• 実装サービス
• トレーニングサービス
• サポートおよびメンテナンスサービス

第7章 地域別・国別分析

• 世界のコンタクトセンターアナリティクス市場：地域別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 世界のコンタクトセンターアナリティクス市場：国別、実績と予測, 2019-2024, 2024-2029F, 2034F

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

• コンタクトセンターアナリティクス市場：競合情勢
• コンタクトセンターアナリティクス市場：企業プロファイル
  • International Business Machines Corp Overview, Products and Services, Strategy and Financial Analysis
  • Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
  • Salesforce Inc. Overview, Products and Services, Strategy and Financial Analysis
  • SAP AG Overview, Products and Services, Strategy and Financial Analysis
  • Broadcom Inc. Overview, Products and Services, Strategy and Financial Analysis

第31章 その他の大手企業と革新的企業

• Okta Inc.
• Akamai Technologies Inc.
• Ping Identity Corporation
• ForgeRock Inc.
• LoginRadius Inc.
• Acuant Inc.
• GlobalSign.In Pte Ltd.
• Trusona Inc.
• Mitek Systems Inc.
• CA Technologies
• WidasConcepts India Private Limited
• Omada Health Inc.
• OneWelcome a Thales company
• Ubisecure Solutions Inc.
• SecureAuth Corporation

第32章 世界の市場競合ベンチマーキングとダッシュボード

第33章 主要な合併と買収

第34章 最近の市場動向

第35章 市場の潜在力が高い国、セグメント、戦略

• コンタクトセンターアナリティクス市場2029：新たな機会を提供する国
• コンタクトセンターアナリティクス市場2029：新たな機会を提供するセグメント
• コンタクトセンターアナリティクス市場2029：成長戦略
  • 市場動向に基づく戦略
  • 競合の戦略

第36章 付録

Contact center analytics involves the processes and tools employed by organizations, particularly contact centers, to gather insights into business performance. This is achieved by tracking, collecting, and managing various service metrics, including call times, employee performance, efficiency, and customer satisfaction. The data collected through contact center analytics is utilized to develop customer-centric strategies for enhancing business efficiency.

The key components of contact center analytics include software and services. Software encompasses a collection of instructions, data, or computer programs used to operate machines and perform specific activities. It is employed by both large enterprises and small and medium enterprises, and can be deployed through cloud-based or on-premise models. The applications of contact center analytics span automatic call distribution, log management, risk and compliance management, real-time monitoring and reporting, workforce optimization, customer experience management, and others. Various industry verticals, such as BFSI, healthcare and life sciences, manufacturing, retail and consumer goods, energy and utilities, telecom and IT, travel and hospitality, government and defense, leverage contact center analytics for improved operational insights.

The contact center analytics market research report is one of a series of new reports from The Business Research Company that provides contact center analytics market statistics, including contact center analytics industry global market size, regional shares, competitors with a contact center analytics market share, detailed contact center analytics market segments, market trends and opportunities, and any further data you may need to thrive in the contact center analytics industry. This contact center analytics market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The contact center analytics market size has grown rapidly in recent years. It will grow from $2.23 billion in 2024 to $2.57 billion in 2025 at a compound annual growth rate (CAGR) of 15.6%. The growth in the historic period can be attributed to shift towards cloud-based solutions, customer-centric focus, multichannel communication analysis, operational efficiency optimization, speech and sentiment analysis adoption.

The contact center analytics market size is expected to see rapid growth in the next few years. It will grow to $5.08 billion in 2029 at a compound annual growth rate (CAGR) of 18.5%. The growth in the forecast period can be attributed to increasing emphasis on customer experience, rise in omnichannel communication analysis, demand for real-time insights, continued focus on operational efficiency. Major trends in the forecast period include scalability and cloud adoption, personalization and customer segmentation, employee performance enhancement, speech and sentiment analysis, compliance and security monitoring, advancements in AI and machine learning integration.

The growing demand for predictive analytics and real-time monitoring is anticipated to drive the growth of the contact center analytics market in the future. Predictive analytics and real-time monitoring involve extracting valuable insights from various external and internal data sources in real-time to forecast future outcomes and optimize business operations. These tools assist contact center analytics in identifying opportunities and improving operations, including enhancing customer experience, boosting customer retention rates, and developing effective strategies. For example, in October 2022, VentureBeat, a US-based online technology news platform, reported that around 95% of companies incorporate artificial intelligence (AI)-powered predictive analytics into their marketing strategies. Thus, the rising demand for predictive analytics and real-time monitoring is propelling the growth of the contact center analytics market.

The contact center analytics market is set to expand further due to the rising adoption of artificial intelligence (AI). AI, a branch of computer science focused on developing intelligent machines, plays a pivotal role in automating data analysis, providing real-time insights, and optimizing customer interactions within contact center analytics. This results in improved operational efficiency and an enhanced overall customer experience. Notably, according to The International Business Machines Corporation (IBM) in May 2022, 35% of businesses globally utilized artificial intelligence (AI) - a 4% increase from the previous year. This surge in AI adoption is a key driver for the growth of the contact center analytics market.

A prominent trend in the contact center analytics market is the emphasis on new product innovation. Major players in the market are channeling efforts into developing innovative products that offer superior solutions for contact center analytics, particularly in high-volume call environments such as call centers. For instance, Qualtrics, a US-based software company, introduced Real-Time Agent Assist and Automated Call Summaries solutions in October 2022. These AI-driven solutions provide personalized coaching to contact center agents during customer calls, enhancing customer support skills and generating automated call summaries that aid in agent performance evaluation and overall contact center performance tracking.

In the quest for a competitive advantage, leading companies in the contact center analytics market are increasingly emphasizing innovative technologies, especially AI-driven call center platforms. These platforms utilize AI technologies, such as natural language processing and machine learning, to automate and improve various elements of call center operations. A notable instance is Observe.AI, a US-based startup that introduced a comprehensive analytics tool for contact centers in September 2022. This tool employs a large language model (LLM) with 30 billion parameters and a generative AI engine to provide precise AI-based insights. These insights empower frontline teams, boost sales, ensure compliance, and enhance customer satisfaction.

In January 2024, Calabrio Inc., a US-based software company, acquired Wysdom for an undisclosed amount. This acquisition is intended to strengthen Calabrio Inc.'s capabilities in workforce engagement management (WEM) by incorporating advanced conversational AI and machine learning technologies. Wysdom, a Canada-based firm, specializes in providing contact center virtual agents through chatbot analytics.

Major companies operating in the contact center analytics market are Cisco Systems Inc., Genpact, Oracle Corporation, Avaya Holdings Corp., NICE Ltd., SAP SE, 8x8 Inc., Talkdesk, Genesys Telecommunications Laboratories Inc., CallMiner, Enghouse Interactive Inc., Five9 Inc., Verint Systems Inc., Mitel Networks Corporation, Servion Global Solutions, Aspect Software Inc., Clarabridge Inc., Calabrio Inc., ZOOM International, Clarify360, Sabio Ltd., Voci Technologies, Xdroid, Pindrop Security, Cognitivescale, Uniphore, Observe.AI, Gridspace, VoiceBase, Deepgram, Cresta AI, DIALPAD INC., Adastra Corporation

North America was the largest region in the contact center analytics market share in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the contact center analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the contact center analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The contact center analytics market includes revenues earned by entities by providing customer satisfaction (CSAT), customer retention, customer effort score, and service-level agreement (SLA) performance. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Contact Center Analytics Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on contact center analytics market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for contact center analytics ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The contact center analytics market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Component: Software; Services
• 2) By Deployment Mode: Cloud; On Premise
• 3) By Enterprise Size: Large Enterprises; Small And Medium Enterprises
• 4) By Applications: Automatic Call Distributor; Log Management; Risk And Compliance Management; Real-Time Monitoring And Reporting; Workforce Optimization; Customer Experience Management; Other Applications
• 5) By Verticals: BFSI; Healthcare And Life Sciences; Manufacturing; Retail And Consumer Goods; Energy And Utilities; Telecom And IT; Travel And Hospitality; Government And Defense; Other Verticals
• Subsegments:
• 1) By Software: Speech Analytics Software; Text Analytics Software; Workforce Optimization Software; Customer Interaction Analytics Software
• 2) By Services: Consulting Services; Implementation Services; Training Services; Support And Maintenance Services
• Companies Mentioned: Cisco Systems Inc.; Genpact; Oracle Corporation; Avaya Holdings Corp.; NICE Ltd.
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Contact Center Analytics Market Characteristics

3. Contact Center Analytics Market Trends And Strategies

4. Contact Center Analytics Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market

5. Global Contact Center Analytics Growth Analysis And Strategic Analysis Framework

• 5.1. Global Contact Center Analytics PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
• 5.2. Analysis Of End Use Industries
• 5.3. Global Contact Center Analytics Market Growth Rate Analysis
• 5.4. Global Contact Center Analytics Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
• 5.5. Global Contact Center Analytics Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
• 5.6. Global Contact Center Analytics Total Addressable Market (TAM)

6. Contact Center Analytics Market Segmentation

• 6.1. Global Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Software
• Services
• 6.2. Global Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Cloud
• On Premise
• 6.3. Global Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Large Enterprises
• Small And Medium Enterprises
• 6.4. Global Contact Center Analytics Market, Segmentation By Applications, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Automatic Call Distributor
• Log Management
• Risk And Compliance Management
• Real-Time Monitoring And Reporting
• Workforce Optimization
• Customer Experience Management
• 6.5. Global Contact Center Analytics Market, Segmentation By Verticals, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• BFSI
• Healthcare And Life Sciences
• Manufacturing
• Retail And Consumer Goods
• Energy And Utilities
• Telecom And IT
• Travel And Hospitality
• Government And Defense
• Other Verticals
• 6.6. Global Contact Center Analytics Market, Sub-Segmentation Of Software, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Speech Analytics Software
• Text Analytics Software
• Workforce Optimization Software
• Customer Interaction Analytics Software
• 6.7. Global Contact Center Analytics Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Consulting Services
• Implementation Services
• Training Services
• Support And Maintenance Services

7. Contact Center Analytics Market Regional And Country Analysis

• 7.1. Global Contact Center Analytics Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 7.2. Global Contact Center Analytics Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Contact Center Analytics Market

• 8.1. Asia-Pacific Contact Center Analytics Market Overview
• Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.3. Asia-Pacific Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.4. Asia-Pacific Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Contact Center Analytics Market

• 9.1. China Contact Center Analytics Market Overview
• 9.2. China Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.3. China Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.4. China Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Contact Center Analytics Market

• 10.1. India Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.2. India Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.3. India Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Contact Center Analytics Market

• 11.1. Japan Contact Center Analytics Market Overview
• 11.2. Japan Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.3. Japan Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.4. Japan Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Contact Center Analytics Market

• 12.1. Australia Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.2. Australia Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.3. Australia Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Contact Center Analytics Market

• 13.1. Indonesia Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.2. Indonesia Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.3. Indonesia Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Contact Center Analytics Market

• 14.1. South Korea Contact Center Analytics Market Overview
• 14.2. South Korea Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.3. South Korea Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.4. South Korea Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Contact Center Analytics Market

• 15.1. Western Europe Contact Center Analytics Market Overview
• 15.2. Western Europe Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.3. Western Europe Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.4. Western Europe Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Contact Center Analytics Market

• 16.1. UK Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.2. UK Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.3. UK Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Contact Center Analytics Market

• 17.1. Germany Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.2. Germany Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.3. Germany Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Contact Center Analytics Market

• 18.1. France Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.2. France Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.3. France Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Contact Center Analytics Market

• 19.1. Italy Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.2. Italy Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.3. Italy Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Contact Center Analytics Market

• 20.1. Spain Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.2. Spain Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.3. Spain Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Contact Center Analytics Market

• 21.1. Eastern Europe Contact Center Analytics Market Overview
• 21.2. Eastern Europe Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.3. Eastern Europe Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.4. Eastern Europe Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Contact Center Analytics Market

• 22.1. Russia Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.2. Russia Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.3. Russia Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Contact Center Analytics Market

• 23.1. North America Contact Center Analytics Market Overview
• 23.2. North America Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.3. North America Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.4. North America Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Contact Center Analytics Market

• 24.1. USA Contact Center Analytics Market Overview
• 24.2. USA Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.3. USA Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.4. USA Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Contact Center Analytics Market

• 25.1. Canada Contact Center Analytics Market Overview
• 25.2. Canada Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.3. Canada Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.4. Canada Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Contact Center Analytics Market

• 26.1. South America Contact Center Analytics Market Overview
• 26.2. South America Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.3. South America Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.4. South America Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Contact Center Analytics Market

• 27.1. Brazil Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.2. Brazil Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.3. Brazil Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Contact Center Analytics Market

• 28.1. Middle East Contact Center Analytics Market Overview
• 28.2. Middle East Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.3. Middle East Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.4. Middle East Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Contact Center Analytics Market

• 29.1. Africa Contact Center Analytics Market Overview
• 29.2. Africa Contact Center Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.3. Africa Contact Center Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.4. Africa Contact Center Analytics Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Contact Center Analytics Market Competitive Landscape And Company Profiles

• 30.1. Contact Center Analytics Market Competitive Landscape
• 30.2. Contact Center Analytics Market Company Profiles
  • 30.2.1. International Business Machines Corp Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.2. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.3. Salesforce Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.4. SAP AG Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.5. Broadcom Inc. Overview, Products and Services, Strategy and Financial Analysis

31. Contact Center Analytics Market Other Major And Innovative Companies

• 31.1. Okta Inc.
• 31.2. Akamai Technologies Inc.
• 31.3. Ping Identity Corporation
• 31.4. ForgeRock Inc.
• 31.5. LoginRadius Inc.
• 31.6. Acuant Inc.
• 31.7. GlobalSign.In Pte Ltd.
• 31.8. Trusona Inc.
• 31.9. Mitek Systems Inc.
• 31.10. CA Technologies
• 31.11. WidasConcepts India Private Limited
• 31.12. Omada Health Inc.
• 31.13. OneWelcome a Thales company
• 31.14. Ubisecure Solutions Inc.
• 31.15. SecureAuth Corporation

32. Global Contact Center Analytics Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Contact Center Analytics Market

34. Recent Developments In The Contact Center Analytics Market

35. Contact Center Analytics Market High Potential Countries, Segments and Strategies

• 35.1 Contact Center Analytics Market In 2029 - Countries Offering Most New Opportunities
• 35.2 Contact Center Analytics Market In 2029 - Segments Offering Most New Opportunities
• 35.3 Contact Center Analytics Market In 2029 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer