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IVR（自動音声応答）の世界市場レポート 2024

Interactive Voice Response Global Market Report 2024
出版日: 受注後更新 | 発行: The Business Research Company | ページ情報: 英文 175 Pages | 納期: 2～10営業日

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IVR（自動音声応答）の世界市場レポート 2024
出版日: 受注後更新
発行: The Business Research Company
ページ情報: 英文 175 Pages
納期: 2～10営業日
  • 全表示
  • 概要
  • 目次
概要

IVR（自動音声応答）市場規模は、今後数年間で力強い成長が見込まれます。2028年の年間平均成長率（CAGR）は6.8%で、72億米ドルに成長する見込みです。今後の成長予測には、パーソナライズドIVRシステムの普及、インターネット普及率の上昇、クラウドベースのIVRソリューションの成長など、いくつかの要因が考えられます。この期間に予想される主な動向には、マイクロファイナンスやデジタルバンキングサービスの拡大、提携・協力・投資の増加、IVR（自動音声応答）業界における製品イノベーションと技術進歩の継続などがあります。

インターネットの普及率の増加が、IVR（自動音声応答）市場の成長を促進すると予想されます。IVRシステムは、インターネットに直接アクセスできない人や音声ベースの対話を好む人に、アクセスしやすくユーザーフレンドリーなインターフェースを提供することで、インターネット普及率の向上に貢献します。例えば、2022年には世界人口の66%に相当する53億人がインターネットを利用していると推定され、2021年比で6.1%の成長率になると報告されています。このようなインターネット普及率の伸びは、アクセシビリティとユーザーエクスペリエンスを向上させる手段として、IVRシステムの需要を促進すると予想されています。

IVR（自動音声応答）市場の主要企業は、競争力を維持するためにIVR（自動音声応答）-to-text製品などのイノベーションを進めています。これらの製品は、デバイスの能力に関係なく、すべての従業員が情報やコミュニケーションに平等にアクセスできるようにすることを目的としています。例えば、米国を拠点にIVR製品を提供するTeamSense社は、2021年11月にIVR（自動音声応答）-to-text製品を発売しました。この製品は、携帯端末や電子メールを利用できない時間給労働者向けに設計されており、これらのテクノロジーに頼ることなく出退勤状況を伝えることができます。この製品はTeamSenseの一連のツールの一部であり、勤怠管理とコミュニケーションのためのテキストベースのセルフサービスポータルも含まれています。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 マクロ経済シナリオ

  • 高インフレが市場に与える影響
  • ウクライナ・ロシア戦争が市場に与える影響
  • COVID-19による市場への影響

第5章 世界の市場規模と成長

  • 世界の市場促進要因と抑制要因
    • 市場促進要因
    • 市場抑制要因
  • 世界の市場規模実績と成長、2018年～2023年
  • 世界の市場規模予測と成長、2023年～2028年、2033年

第6章 市場セグメンテーション

  • 世界のIVR（自動音声応答）市場、サービス別セグメンテーション、実績および予測、2018年～2023年、2023年～2028年、2033年
  • 設置
  • トレーニングと教育
  • メンテナンスとサポート
  • 世界のIVR（自動音声応答）市場、技術別セグメンテーション、実績および予測、2018年～2023年、2023年～2028年、2033年
  • 音声ベース
  • タッチトーンベース
  • 世界のIVR（自動音声応答）市場、展開モード別セグメンテーション、実績および予測、2018年～2023年、2023年～2028年、2033年
  • クラウド
  • オンプレミス
  • 世界のIVR（自動音声応答）市場、組織規模別セグメンテーション、実績および予測、2018年～2023年、2023年～2028年、2033年
  • 中小企業
  • 大企業
  • 世界のIVR（自動音声応答）市場、業界別セグメンテーション、実績および予測、2018年～2023年、2023年～2028年、2033年
  • 銀行、金融サービス、保険（BFSI）
  • 旅行とホスピタリティ
  • 製薬およびヘルスケア
  • 通信
  • 政府および公共部門
  • 輸送と物流
  • 情報技術対応サービス（ITES）
  • メディア、小売、eコマース
  • 教育
  • その他の業界

第7章 地域別・国別分析

  • 世界のIVR（自動音声応答）市場、地域別、実績および予測、2018～2023年、2023～2028年、2033年
  • 世界のIVR（自動音声応答）市場、国別、実績および予測、2018～2023年、2023～2028年、2033年

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

  • IVR（自動音声応答）市場の競合情勢
  • IVR（自動音声応答）市場企業プロファイル
    • Verizon Communications Inc.
    • AT&T Inc.
    • TD Synnex
    • Cisco Systems Inc.
    • Twilio Inc.

第31章 その他の大手企業と革新的企業

  • Avaya Inc.
  • Genesys Telecommunication Laboratories Inc.
  • West Corporation
  • [24]7.ai Inc.
  • Five9 Inc.
  • 8X8 Inc.
  • Aspect Software Parent Inc.
  • Ameyo（Drishti Soft Solutions Pvt. Ltd.）
  • Exotel Techcom Pvt. Ltd.
  • Bitrix Inc.
  • Callfire Inc.
  • Handygo Technologies Pvt. Ltd.
  • Agnity Global Inc.
  • Istonish Inc.
  • Evamp &Saanga

第32章 競合ベンチマーキング

第33章 競合ダッシュボード

第34章 主要な合併と買収

第35章 将来の展望と潜在的分析

第36章 付録

目次
Product Code: r16660

Interactive Voice Response (IVR) is a technology that enables computer systems to interact with humans using voice and DTMF tone input via a keypad. IVR systems enhance efficiency and improve the customer experience by managing high call volumes and providing self-service options.

The primary service types in IVR include installation, training and education, maintenance, and support. Installation involves implementing automated telephony systems that interact with callers through voice. IVR technologies can be speech-based or touch-tone-based, deployed through the cloud or on-premise, and cater to organizations of varying sizes, including small and medium enterprises (SMEs) and large enterprises. IVR systems find applications across various industry verticals, including banking, financial services and insurance (BFSI), travel and hospitality, pharmaceuticals and healthcare, telecommunications, government and public sector, transportation and logistics, information technology-enabled services (ITES), media, retail and e-commerce, education, and others.

The interactive voice response market research report is one of a series of new reports from The Business Research Company that provides interactive voice response market statistics, including interactive voice response industry global market size, regional shares, competitors with an interactive voice response market share, detailed interactive voice response market segments, market trends and opportunities, and any further data you may need to thrive in the interactive voice response industry. This interactive voice response market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The interactive voice response market size has grown strongly in recent years. It will grow from $5.16 billion in 2023 to $5.53 billion in 2024 at a compound annual growth rate (CAGR) of 7.1%. The growth in the historic period can be attributed to the rising usage of internet services and cell phones, the growing number of customer care and sales teams across enterprises, and the rise in demand for enhancing customer relationship management.

The interactive voice response market size is expected to see strong growth in the next few years. It will grow to $7.2 billion in 2028 at a compound annual growth rate (CAGR) of 6.8%. The forecasted growth in the upcoming period can be attributed to several factors, including the increasing popularity of personalized IVR systems, a rise in internet penetration, and the growth of cloud-based IVR solutions. Major trends expected during this period include the expansion of microfinance and digital banking services, an increase in partnerships, collaborations, and investments, as well as ongoing product innovations and technological advancements in the interactive voice response (IVR) industry.

Increasing internet penetration is expected to drive the growth of the interactive voice response (IVR) market. IVR systems can help improve internet penetration by providing an accessible and user-friendly interface for individuals who may not have direct access to the internet or prefer voice-based interactions. For example, in 2022, it was reported that an estimated 5.3 billion people, or 66 percent of the world's population, use the internet, with a growth rate of 6.1% over 2021. This growth in internet penetration is expected to fuel the demand for IVR systems as a means of enhancing accessibility and user experience.

Major companies in the interactive voice response (IVR) market are innovating with products such as interactive voice response-to-text products to stay competitive. These products aim to ensure equal access to information and communication for all employees, regardless of their device capabilities. For example, in November 2021, TeamSense, a US-based company offering IVR products, launched an interactive voice response-to-text product. This product is designed for hourly workers who may not have access to mobile devices or email, enabling them to communicate their attendance status without relying on these technologies. It is part of TeamSense's suite of tools, which also includes a text-based self-service portal for attendance management and communication.

In November 2021, 8x8 Inc., a US-based provider of Voice over IP products, acquired Fuze for $250 million. This acquisition is expected to help 8x8 reach a broader market segment and strengthen its position in the industry by integrating Fuze's cloud-based communications and collaboration solutions, including its IVR solution, into its portfolio.

Major companies operating in the interactive voice response market report are Verizon Communications Inc., AT&T Inc., TD Synnex, Cisco Systems Inc., Twilio Inc., Avaya Inc., Genesys Telecommunication Laboratories Inc., West Corporation, [24]7.ai Inc., Five9 Inc., 8X8 Inc., Aspect Software Parent Inc., Ameyo (Drishti Soft Solutions Pvt. Ltd.), Exotel Techcom Pvt. Ltd., Bitrix Inc., Callfire Inc., Handygo Technologies Pvt. Ltd., Agnity Global Inc., Istonish Inc., Evamp & Saanga, Nuance Communications Inc., Bay Talkitec Pvt. Ltd., IVR Lab, inContact Inc., Arise Virtual Solutions Inc.

North America was the largest region in the interactive voice response market in 2023. The regions covered in the interactive voice response market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the interactive voice response market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The interactive voice response (IVR) market consists of revenues earned by entities providing IVR services such as customer support, information retrieval, call routing, payment processing, surveys and feedback collection, emergency notifications and alerts, language selection, personalized messages, voice mail, and call-back services. The market value includes the value of related goods sold by the service provider or included within the service offering. The interactive voice response (IVR) market also consists of sales of computer hardware, telephony hardware, and text-to-speech (TTS) devices. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Interactive Voice Response Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on interactive voice response market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the coronavirus and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for interactive voice response? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The interactive voice response market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of covid 19 on supply chains and consumption patterns.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:

  • 1) By Services: Installation; Training And Education; Maintenance And Support
  • 2) By Technology: Speech Based; Touch-Tone Based
  • 3) By Deployment Mode: Cloud; On Premises
  • 4) By Organization Size: Small Medium Enterprise (SME); Large Enterprise
  • 5) By Industry Verticals: Banking, Financial Services and Insurance(BFSI); Travel And Hospitality; Pharma And Healthcare; Telecommunications; Government And Public Sector; Transportation And Logistics; Information Technology Enabled Services(ITES); Media, Retail, And E-commerce; Education; Other Industries
  • Companies Mentioned: Verizon Communications Inc.; AT&T Inc.; TD Synnex; Cisco Systems Inc.; Twilio Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Interactive Voice Response Market Characteristics

3. Interactive Voice Response Market Trends And Strategies

4. Interactive Voice Response Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Interactive Voice Response Market Size and Growth

  • 5.1. Global Interactive Voice Response Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Interactive Voice Response Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Interactive Voice Response Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Interactive Voice Response Market Segmentation

  • 6.1. Global Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Installation
  • Training And Education
  • Maintenance And Support
  • 6.2. Global Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Speech Based
  • Touch-Tone Based
  • 6.3. Global Interactive Voice Response Market, Segmentation By Deployment Mode
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Cloud
  • On Premise
  • 6.4. Global Interactive Voice Response Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Small Medium Enterprise (SME)
  • Large Enterprise
  • 6.5. Global Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Banking, Financial Services and Insurance(BFSI)
  • Travel And Hospitality
  • Pharma And Healthcare
  • Telecommunications
  • Government And Public Sector
  • Transportation And Logistics
  • Information Technology Enabled Services(ITES)
  • Media, Retail, And E-commerce
  • Education
  • Other Industries

7. Interactive Voice Response Market Regional And Country Analysis

  • 7.1. Global Interactive Voice Response Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Interactive Voice Response Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Interactive Voice Response Market

  • 8.1. Asia-Pacific Interactive Voice Response Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Interactive Voice Response Market

  • 9.1. China Interactive Voice Response Market Overview
  • 9.2. China Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Interactive Voice Response Market

  • 10.1. India Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Interactive Voice Response Market

  • 11.1. Japan Interactive Voice Response Market Overview
  • 11.2. Japan Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Interactive Voice Response Market

  • 12.1. Australia Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Interactive Voice Response Market

  • 13.1. Indonesia Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Interactive Voice Response Market

  • 14.1. South Korea Interactive Voice Response Market Overview
  • 14.2. South Korea Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Interactive Voice Response Market

  • 15.1. Western Europe Interactive Voice Response Market Overview
  • 15.2. Western Europe Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Interactive Voice Response Market

  • 16.1. UK Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Interactive Voice Response Market

  • 17.1. Germany Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Interactive Voice Response Market

  • 18.1. France Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.2. France Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.3. France Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Interactive Voice Response Market

  • 19.1. Italy Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.2. Italy Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.3. Italy Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Interactive Voice Response Market

  • 20.1. Spain Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.2. Spain Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.3. Spain Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Interactive Voice Response Market

  • 21.1. Eastern Europe Interactive Voice Response Market Overview
  • 21.2. Eastern Europe Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Interactive Voice Response Market

  • 22.1. Russia Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Interactive Voice Response Market

  • 23.1. North America Interactive Voice Response Market Overview
  • 23.2. North America Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Interactive Voice Response Market

  • 24.1. USA Interactive Voice Response Market Overview
  • 24.2. USA Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Interactive Voice Response Market

  • 25.1. Canada Interactive Voice Response Market Overview
  • 25.2. Canada Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Interactive Voice Response Market

  • 26.1. South America Interactive Voice Response Market Overview
  • 26.2. South America Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Interactive Voice Response Market

  • 27.1. Brazil Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Interactive Voice Response Market

  • 28.1. Middle East Interactive Voice Response Market Overview
  • 28.2. Middle East Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Interactive Voice Response Market

  • 29.1. Africa Interactive Voice Response Market Overview
  • 29.2. Africa Interactive Voice Response Market, Segmentation By Services, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Interactive Voice Response Market, Segmentation By Technology
  • , Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa Interactive Voice Response Market, Segmentation By Industry Verticals, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Interactive Voice Response Market Competitive Landscape And Company Profiles

  • 30.1. Interactive Voice Response Market Competitive Landscape
  • 30.2. Interactive Voice Response Market Company Profiles
    • 30.2.1. Verizon Communications Inc.
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. AT&T Inc.
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. TD Synnex
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. Cisco Systems Inc.
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. Twilio Inc.
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. Interactive Voice Response Market Other Major And Innovative Companies

  • 31.1. Avaya Inc.
  • 31.2. Genesys Telecommunication Laboratories Inc.
  • 31.3. West Corporation
  • 31.4. [24]7.ai Inc.
  • 31.5. Five9 Inc.
  • 31.6. 8X8 Inc.
  • 31.7. Aspect Software Parent Inc.
  • 31.8. Ameyo (Drishti Soft Solutions Pvt. Ltd.)
  • 31.9. Exotel Techcom Pvt. Ltd.
  • 31.10. Bitrix Inc.
  • 31.11. Callfire Inc.
  • 31.12. Handygo Technologies Pvt. Ltd.
  • 31.13. Agnity Global Inc.
  • 31.14. Istonish Inc.
  • 31.15. Evamp & Saanga

32. Global Interactive Voice Response Market Competitive Benchmarking

33. Global Interactive Voice Response Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Interactive Voice Response Market

35. Interactive Voice Response Market Future Outlook and Potential Analysis

  • 35.1 Interactive Voice Response Market In 2028 - Countries Offering Most New Opportunities
  • 35.2 Interactive Voice Response Market In 2028 - Segments Offering Most New Opportunities
  • 35.3 Interactive Voice Response Market In 2028 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer