市場調査レポート

商品コード

1603269

ナレッジプロセスアウトソーシングの市場規模、シェア、成長分析、サービス別、組織規模別、用途別、地域別 - 産業予測、2024年～2031年

Knowledge Process Outsourcing Market Size, Share, Growth Analysis, By Service, By Organization Size (Small & Medium Enterprises, Large Enterprises), By Application, By Region - Industry Forecast 2024-2031

出版日: 2024年11月25日
発行: SkyQuest
ページ情報: 英文 157 Pages
納期: 3～5営業日

価格

PDF & Excel (Single User License)

USD 5,300 760,921円

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PDF & Excel (Multiple User License)

USD 6,200 890,134円

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全表示
概要
目次

概要

サンプル依頼リストに入れる

世界のナレッジプロセスアウトソーシングの市場規模は、2022年に489億2,000万米ドルとなり、予測期間（2024年～2031年）のCAGRは17.0%で、2023年の572億4,000万米ドルから、2031年までには2,009億8,000万米ドルに成長すると予測されています。

ナレッジプロセスアウトソーシング（KPO）分野は、新たな市場力学に後押しされ、大幅な拡大が見込まれています。企業は、コスト削減の差し迫ったニーズとともに、SLA（サービス品質保証契約）の柔軟性向上や変更管理プロセスの合理化をますます求めるようになっています。主要なプロセスをアウトソーシングすることで、企業は時間とリソースの配分を効率的に最適化できます。トレーニングや調査からマネージド・サービスやメンテナンスに至るまで、プロフェッショナル・サービスに対する需要の高まりが、この業界の勢いをさらに加速させています。中国、インド、フィリピンなどの新興国は、エンジニア、弁護士、建築家など、高度なスキルを持つ専門家を数多く抱えており、欧米諸国と比べて競争力のある価格設定を提供しています。豊富なデータを特徴とする時代には、膨大なデータセットから実用的な洞察を導き出すという課題があり、組織はKPO企業の活用を促しています。KPO企業は、専門的な知識と高度な分析ツールを活用して、ビジネス・プロセスのパフォーマンスを向上させ、情報に基づいた意思決定をサポートします。しかし、このような成長の可能性にもかかわらず、KPO業界はその発展を妨げる課題に直面しています。地域の失業規制の強化や人材不足は経営の安定性を阻害する可能性があり、従業員の離職率の高さは、KPO企業が熟練したコスト効率の高い労働力を維持する妨げとなる可能性があります。競合情勢が激しさを増す中、KPO企業にとっては、こうした障害をうまく乗り切ることが、サービスの需要拡大に対応する上で極めて重要となります。

市場概要
分析と市場調査
- 顧客とマーケティングの分析
- オペレーションとサプライチェーン分析
- 競合情報と業界分析
エンジニアリングとデザイン
財務プロセスアウトソーシング
法的手続きアウトソーシング
出版アウトソーシング
研究開発アウトソーシング
その他

世界のナレッジプロセスアウトソーシング市場規模：組織規模別・CAGR（2024年～2031年）

市場概要
中小企業
大企業

世界のナレッジプロセスアウトソーシング市場規模：用途別・CAGR（2024年～2031年）

市場概要
BFSI
ヘルスケア
IT・通信
製造業
製薬
小売り
その他

世界のナレッジプロセスアウトソーシング市場規模・CAGR（2024年～2031年）

北米
- 米国
- カナダ
欧州
- 英国
- ドイツ
- スペイン
- フランス
- イタリア
- その他欧州地域
アジア太平洋
- 中国
- インド
- 日本
- 韓国
- その他アジア太平洋
ラテンアメリカ
- ブラジル
- その他ラテンアメリカ地域
中東・アフリカ
- GCC諸国
- 南アフリカ
- その他中東・アフリカ

競合情報

上位5社の比較
主要企業の市場ポジショニング（2023年）
主要な市場企業が採用した戦略
市場の最近の動向
企業の市場シェア分析（2023年）
主要企業の企業プロファイル
- 会社概要
- 製品ポートフォリオ分析
- 企業のセグメント別シェア分析
- 収益の前年比比較（2021年～2023年）

主要企業プロファイル

Wipro
Tata Consultancy Services（TCS）
Infosys BPM
Genpact
Cognizant Technology Solutions
EXL Service
Accenture
Capgemini
HCL Technologies
Mu Sigma
Evalueserve
iResearch Services
Trupp Global
RR Donnelley
KPMG Global Services
Concentrix
IBM Global Process Services
Tech Mahindra
Firstsource Solutions

結論と提言

Product Code: SQMIG45C2060

Global Knowledge Process Outsourcing Market size was valued at USD 48.92 Billion in 2022 and is poised to grow from USD 57.24 Billion in 2023 to USD 200.98 Billion by 2031, at a CAGR of 17.0% during the forecast period (2024-2031).

The knowledge process outsourcing (KPO) sector is positioned for significant expansion, driven by emerging market dynamics. Companies are increasingly demanding greater flexibility in Service Level Agreements (SLAs) and streamlined change management processes, alongside a pressing need for cost reductions. Outsourcing key processes allows businesses to optimize time and resource allocation effectively. The rise in demand for professional services-ranging from training and research to managed services and maintenance-further fuels this industry's momentum. Emerging economies such as China, India, and the Philippines provide access to a large pool of highly skilled professionals, including engineers, lawyers, and architects, who offer competitive pricing relative to their Western counterparts. In an era characterized by an abundance of data, the challenge of deriving actionable insights from extensive datasets prompts organizations to engage KPO firms. These firms leverage specialized knowledge and advanced analytical tools to enhance business process performance and support informed decision-making. However, despite this growth potential, the KPO industry faces challenges that may impede its progress. Stricter regional unemployment regulations and talent shortages could disrupt operational stability, while high employee turnover rates may hinder KPO firms' ability to sustain a skilled and cost-effective workforce. As such, navigating these obstacles will be crucial for KPO firms as they aim to capitalize on the growing demand for their services in an increasingly competitive landscape.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Knowledge Process Outsourcing market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Knowledge Process Outsourcing Market Segmental Analysis

Global Knowledge Process Outsourcing Market is segmented by Service, , Organization Size, Application and region. Based on Service, the market is segmented into Analytics & Market Research (Customer & Marketing Analytics, Operations & Supply Chain Analytics, Competitive Intelligence & Industry Analysis), Engineering & Design, Financial Process Outsourcing, Legal Process Outsourcing, Publishing Outsourcing, Research & Development Outsourcing, Others. Based on Organization Size, the market is segmented into Small & Medium Enterprises (SMEs), Large Enterprises. Based on Application, the market is segmented into BFSI, Healthcare, IT & Telecom, Manufacturing, Pharmaceutical, Retail, Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Global Knowledge Process Outsourcing Market

The global Knowledge Process Outsourcing (KPO) market is significantly propelled by the escalating demand for specialized knowledge and expertise across various sectors. Organizations increasingly seek in-depth analyses, meticulous research, and domain-specific insights to inform their decisions and maintain a competitive edge. KPO firms provide access to skilled professionals proficient in areas like data analytics, legal services, financial research, and engineering, facilitating the acquisition of valuable insights and strategic advantages. For instance, a pharmaceutical company might outsource its drug research and development to a KPO firm staffed with expert scientists, thereby expediting the discovery process while potentially lowering costs.

Restraints in the Global Knowledge Process Outsourcing Market

A prominent challenge impacting the Knowledge Process Outsourcing (KPO) market is the increasing apprehension regarding data security and privacy. Numerous organizations handle sensitive information, encompassing intellectual property, financial details, and customer data. The act of outsourcing these vital processes to external service providers introduces potential risks, such as data breaches and unauthorized access to confidential information. Consequently, organizations may be reluctant to delegate specific tasks, particularly in industries that are stringently regulated, such as finance and healthcare, where adherence to data protection regulations is paramount. This hesitation can significantly hinder the growth of the KPO sector.

Market Trends of the Global Knowledge Process Outsourcing Market

The Global Knowledge Process Outsourcing (KPO) market is witnessing a significant trend driven by the integration of artificial intelligence (AI) and automation technologies. KPO firms are leveraging AI to optimize service delivery, enhancing both efficiency and accuracy. For example, the use of AI-powered chatbots for customer support allows firms to provide round-the-clock assistance, thus drastically reducing response times and minimizing the need for human intervention. Additionally, robotic process automation (RPA) is being deployed to streamline repetitive tasks, further improving operational productivity. This trend reflects the KPO industry's shift towards more intelligent, agile, and technology-driven solutions, catering to the evolving demands of global businesses.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Driver & Opportunities
- Restraints & Challenges
Porters Analysis & Impact
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Technological Advancement
Regulatory Landscape
Case Study Analysis
PESTEL Analysis
Macro-Economic Indicators
Startup Analysis
Market Attractiveness Index
Pricing Analysis

Global Knowledge Process Outsourcing Market Size by Service & CAGR (2024-2031)

Market Overview
Analytics & Market Research
- Customer & Marketing Analytics
- Operations & Supply Chain Analytics
- Competitive Intelligence & Industry Analysis
Engineering & Design
Financial Process Outsourcing
Legal Process Outsourcing
Publishing Outsourcing
Research & Development Outsourcing
Others

Global Knowledge Process Outsourcing Market Size by Organization Size & CAGR (2024-2031)

Market Overview
Small and Medium Enterprises (SMEs)
Large Enterprises

Global Knowledge Process Outsourcing Market Size by Application & CAGR (2024-2031)

Market Overview
BFSI
Healthcare
IT & Telecom
Manufacturing
Pharmaceutical
Retail
Others

Global Knowledge Process Outsourcing Market Size & CAGR (2024-2031)

North America, (Service, Organization Size, Application)
- US
- Canada
Europe, (Service, Organization Size, Application)
- UK
- Germany
- Spain
- France
- Italy
- Rest of Europe
Asia-Pacific, (Service, Organization Size, Application)
- China
- India
- Japan
- South Korea
- Rest of Asia Pacific
Latin America, (Service, Organization Size, Application)
- Brazil
- Rest of Latin America
Middle East & Africa, (Service, Organization Size, Application)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2023
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2023
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2021-2023)

Key Company Profiles

Wipro
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Tata Consultancy Services (TCS)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Infosys BPM
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Genpact
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Cognizant Technology Solutions
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
EXL Service
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Accenture
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Capgemini
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
HCL Technologies
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Mu Sigma
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Evalueserve
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
iResearch Services
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Trupp Global
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
RR Donnelley
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
KPMG Global Services
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Concentrix
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
IBM Global Process Services
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Tech Mahindra
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Firstsource Solutions
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments