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表紙：カスタマーエクスペリエンスアウトソーシングサービスの世界市場：市場規模、シェア、成長分析、コンポーネント別、展開別、用途別、業界別－産業予測（2022年～2028年）
市場調査レポート
商品コード
1244351

カスタマーエクスペリエンスアウトソーシングサービスの世界市場：市場規模、シェア、成長分析、コンポーネント別、展開別、用途別、業界別－産業予測（2022年～2028年）

Global Customer Experience Outsourcing Services Market Size, Share, Growth Analysis, By Component, By Deployment, By Application, By Industry - Industry Forecast 2022-2028
出版日: | 発行: SkyQuest | ページ情報: 英文 165 Pages | 納期: 3～5営業日

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=156.76円
カスタマーエクスペリエンスアウトソーシングサービスの世界市場：市場規模、シェア、成長分析、コンポーネント別、展開別、用途別、業界別－産業予測（2022年～2028年）
出版日: 2022年12月19日
発行: SkyQuest
ページ情報: 英文 165 Pages
納期: 3～5営業日
  • 全表示
  • 概要
  • 目次
概要

世界のカスタマーエクスペリエンスアウトソーシングサービスの市場規模は、2021年の758億8,000万米ドルから、2028年には968億4,000万米ドルになると予測されており、2022年から2028年までの予測期間中のCAGRは4%となっています。企業の市場競争の激化と世界化は、市場の成長を促進しています。しかし、データセキュリティに関する懸念が、市場の成長を抑制しています。

当レポートでは、世界のカスタマーエクスペリエンスアウトソーシングサービス市場について調査しており、市場概要、市場分析、企業プロファイルなど、包括的な情報を提供しています。

目次

エグゼクティブサマリー

親市場分析

市場概要

市場規模

  • 市場力学
  • 促進要因
  • 機会
  • 抑制要因
  • 課題
  • SWOT分析

主要な市場の洞察

  • 技術分析
  • 価格分析
  • サプライチェーン分析
  • バリューチェーン分析
  • 市場のエコシステム
  • IP分析
  • 貿易分析
  • スタートアップ分析
  • 原材料分析
  • イノベーションマトリックス
  • パイプライン製品分析
  • マクロ経済指標

新型コロナウイルスの影響

  • イントロダクション
  • 経済シナリオ評価への影響
  • 修正された市場規模
  • COVID-19が主要セグメントに与える影響
  • COVID-19戦略：企業別

市場力学と展望

  • 市場力学
  • 促進要因
  • 機会
  • 抑制要因
  • 課題
  • 規制状況
  • SWOT分析
  • ポーター分析
  • 競争企業間の敵対関係
  • 代替品の脅威
  • 買い手の交渉力
  • 新規参入業者の脅威
  • 供給企業の交渉力
  • 将来の混乱に関するSkyquestの特別な洞察
  • 政治的影響
  • 経済的影響
  • 社会的影響
  • 技術的影響
  • 環境的影響
  • 法的影響

世界のカスタマーエクスペリエンスアウトソーシングサービス市場：コンポーネント別

  • 市場セグメント
  • ソフトウェア
  • サービス

世界のカスタマーエクスペリエンスアウトソーシングサービス市場：展開別

  • 市場セグメント
  • オンプレミス
  • クラウド

世界のカスタマーエクスペリエンスアウトソーシングサービス市場：用途別

  • 市場セグメント
  • IT・管理サポートのアウトソーシング
  • マーケティングとセールスのアウトソーシング
  • プロセス固有のアウトソーシング
  • プロジェクトアウトソーシング

世界のカスタマーエクスペリエンスアウトソーシングサービス市場：業界別

  • 市場セグメント
  • 医療
  • 政府
  • BFSI
  • 不動産
  • 製造業

市場規模：地域別

  • 北米
  • 米国
  • カナダ
  • 欧州
  • ドイツ
  • スペイン
  • フランス
  • 英国
  • その他の欧州
  • アジア太平洋
  • 中国
  • インド
  • 日本
  • 韓国
  • その他のアジア太平洋
  • ラテンアメリカ
  • ブラジル
  • その他の南米
  • 中東・アフリカ
  • GCC諸国
  • 南アフリカ
  • その他の中東・アフリカ

主な企業プロファイル

  • 競合情勢
  • Conectys（ルーマニア）
  • Teleperformance SA（フランス）
  • Arise Virtual Solutions（米国）
  • WOW24－7.io.（Ukraine）
  • Stream Global Services（米国）
  • GCS Agents（米国）
  • Unity Communications（米国）
  • Sitel Group（米国）
  • SunTec India（インド）
  • The Contact Company（英国）
  • OnBrand24（米国）
  • Talk2Rep（米国）
目次
Product Code: SQMG45D2028

Global Customer Experience (CX) Outsourcing Services Market was valued to be USD 75.88 billion in 2021, and it is expected to reach USD 96.84 billion by 2028 at a CAGR of 4% over the forecast period (2022-2028).

The Global Customer Experience (CX) Outsourcing Services Market refers to the market for outsourcing services that help organizations improve and manage their customer experience across various touch points. Customer experience outsourcing services include a range of solutions such as customer support, technical support, customer acquisition and retention, sales, and marketing. In the CX outsourcing market, businesses contract with third-party service providers to handle customer interactions, which could be through phone, email, chat, social media, or other channels. The outsourcing provider can handle all or some of the tasks related to customer service, including handling inquiries, complaints, and feedback.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Customer Experience (CX) Outsourcing Services Market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined by using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Segments covered in this report

The Global Customer Experience (CX) Outsourcing Services Market is segmented based on component, deployment, application, industry, and region. Based on Components, it is categorized into Software and Services. Based on Deployment, it is categorized into On-premises and Cloud. Based on Application, it is categorized into IT or Administrative Support Outsourcing, Marketing & Sales Outsourcing, Processes Specific Outsourcing, and Project outsourcing. Based on Industry, it is categorized into Healthcare, Government, BFSI, Real Estate, and Manufacturing. Based on region, it is categorized into North America, Europe, Asia Pacific, The Middle East and Africa, and Latin America.

Driver

Customer satisfaction is a key factor for businesses to remain competitive in the market. With the increasing competition and globalization, businesses are focusing on enhancing their customer experience to retain customers and gain new ones. CX outsourcing services providers offer specialized services such as customer service, technical support, and sales support to help businesses improve their customer satisfaction. As a result, the demand for CX outsourcing services is increasing, driving the growth of the market.

Restraint

One of the significant challenges faced by the CX outsourcing services market is data security concerns. As outsourcing providers handle sensitive customer data, businesses must ensure that their outsourcing partner has proper data security measures in place to protect customer information from potential data breaches or cyber-attacks. Data security breaches can severely damage a company's reputation and lead to significant financial losses.

Market Trends

Customers today expect a seamless and consistent experience across multiple channels, including phone, email, chat, social media, and self-service portals. CX outsourcing services providers are adopting omnichannel support capabilities to cater to these evolving customer needs. By integrating multiple channels into a single platform, CX outsourcing services providers can provide a personalized and consistent experience to customers, leading to increased customer satisfaction and loyalty.

Table of Contents

Executive Summary

Market overview

  • Exhibit: Executive Summary - Chart on Market Overview
  • Exhibit: Executive Summary - Data Table on Market Overview
  • Exhibit: Executive Summary - Chart on Global Global Customer Experience (CX) Outsourcing Services Market Characteristics
  • Exhibit: Executive Summary - Chart on Market by Geography
  • Exhibit: Executive Summary - Chart on Market Segmentation
  • Exhibit: Executive Summary - Chart on Incremental Growth
  • Exhibit: Executive Summary - Data Table on Incremental Growth
  • Exhibit: Executive Summary - Chart on Vendor Market Positioning

Parent Market Analysis

Market overview

Market size

  • Market Dynamics
    • Exhibit: Impact analysis of DROC, 2021
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
  • SWOT Analysis

KEY MARKET INSIGHTS

  • Technology Analysis
    • (Exhibit: Data Table: Name of technology and details)
  • Pricing Analysis
    • (Exhibit: Data Table: Name of technology and pricing details)
  • Supply Chain Analysis
    • (Exhibit: Detailed Supply Chain Presentation)
  • Value Chain Analysis
    • (Exhibit: Detailed Value Chain Presentation)
  • Ecosystem Of the Market
    • Exhibit: Parent Market Ecosystem Market Analysis
    • Exhibit: Market Characteristics of Parent Market
  • IP Analysis
    • (Exhibit: Data Table: Name of product/technology, patents filed, inventor/company name, acquiring firm)
  • Trade Analysis
    • (Exhibit: Data Table: Import and Export data details)
  • Startup Analysis
    • (Exhibit: Data Table: Emerging startups details)
  • Raw Material Analysis
    • (Exhibit: Data Table: Mapping of key raw materials)
  • Innovation Matrix
    • (Exhibit: Positioning Matrix: Mapping of new and existing technologies)
  • Pipeline product Analysis
    • (Exhibit: Data Table: Name of companies and pipeline products, regional mapping)
  • Macroeconomic Indicators

COVID IMPACT

  • Introduction
  • Impact On Economy-scenario Assessment
    • Exhibit: Data on GDP - Year-over-year growth 2016-2022 (%)
  • Revised Market Size
    • Exhibit: Data Table on Global Global Customer Experience (CX) Outsourcing Services Market size and forecast 2021-2027 ($ million)
  • Impact Of COVID On Key Segments
    • Exhibit: Data Table on Segment Market size and forecast 2021-2027 ($ million)
  • COVID Strategies By Company
    • Exhibit: Analysis on key strategies adopted by companies

MARKET DYNAMICS & OUTLOOK

  • Market Dynamics
    • Exhibit: Impact analysis of DROC, 2021
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
  • Regulatory Landscape
    • Exhibit: Data Table on regulation from different region
  • SWOT Analysis
  • Porters Analysis
    • Competitive rivalry
  • Exhibit: Competitive rivalry Impact of key factors, 2021
    • Threat of substitute products
  • Exhibit: Threat of Substitute Products Impact of key factors, 2021
    • Bargaining power of buyers
  • Exhibit: buyers bargaining power Impact of key factors, 2021
    • Threat of new entrants
  • Exhibit: Threat of new entrants Impact of key factors, 2021
    • Bargaining power of suppliers
  • Exhibit: Threat of suppliers bargaining power Impact of key factors, 2021
  • Skyquest special insights on future disruptions
    • Political Impact
    • Economic impact
    • Social Impact
    • Technical Impact
    • Environmental Impact
    • Legal Impact
  • Global Global Customer Experience (CX) Outsourcing Services Market by Component
  • Market segments
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Data table on Market share 2021-2027 (%)
  • Software
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Services
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Global Global Customer Experience (CX) Outsourcing Services Market by Deployment
  • Market segments
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Data table on Market share 2021-2027 (%)
  • On-premises
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Cloud
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)

Global Global Customer Experience (CX) Outsourcing Services Market by Application

  • Market segments
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Data table on Market share 2021-2027 (%)
  • IT or Administrative Support Outsourcing
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Marketing & Sales Outsourcing
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Processes Specific Outsourcing
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Project outsourcing
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Global Global Customer Experience (CX) Outsourcing Services Market by Industry
  • Market segments
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Data table on Market share 2021-2027 (%)
  • Healthcare
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Government
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • BFSI
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Real Estate
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Manufacturing
    • Market Estimates & Forecast, 2020-2027
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)

Market Size by Region

  • Chart on Market share by geography 2021-2027 (%)
  • Data Table on Market share by geography 2021-2027(%)
  • North America
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • USA
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Canada
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Europe
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • Germany
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Spain
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • France
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • UK
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of Europe
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Asia Pacific
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • China
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • India
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Japan
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • South Korea
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of Asia Pacific
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Latin America
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • Brazil
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of South America
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Middle East & Africa (MEA)
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • GCC Countries
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • South Africa
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of MEA
  • Exhibit: Chart on Market share 2021-2027 (%)
  • Exhibit: Market size and forecast 2021-2027 ($ million)

KEY COMPANY PROFILES

  • Competitive Landscape
    • Total number of companies covered
  • Exhibit: companies covered in the report, 2021
    • Top companies market positioning
  • Exhibit: company positioning matrix, 2021
    • Top companies market Share
  • Exhibit: Pie chart analysis on company market share, 2021(%)
  • Conectys (Romania)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • Teleperformance SA (France)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • Arise Virtual Solutions (US)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • WOW24-7.io. (Ukraine)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • Stream Global Services (US)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • GCS Agents (US)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • Unity Communications (US)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • Sitel Group (US)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • SunTec India (India)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • The Contact Company (UK)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • OnBrand24 (US)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments
  • Talk2Rep (US)
    • Exhibit Company Overview
    • Exhibit Business Segment Overview
    • Exhibit Financial Updates
    • Exhibit Key Developments