ナレッジマネジメントソフトウェアの世界市場 (2022-2028年)：タイプ・展開タイプ・企業規模・エンドユーザー別の規模・シェア・成長分析・予測

世界のナレッジマネジメントソフトウェアの市場規模は、2021年のは234億5,000万米ドルから、予測期間中は12.5%のCAGRで推移し、2028年には588億1,000万米ドルの規模に成長すると予測されています。

世界のナレッジマネジメントソフトウェア市場は、特に顧客維持と満足度に対する需要の高まりによって牽引されています。組織は、膨大の情報を認識し、収集し、普及させるために、迅速かつ容易なソリューションを必要としています。また、ガバナンスの向上、顧客満足度の向上、迅速な電話対応、迅速なトレーニングなど、このソフトウェアが持つ多くの利点も、人気の上昇に寄与しています。

当レポートでは、世界のナレッジマネジメントソフトウェアの市場を調査し、市場概要、市場への各種影響因子の分析、技術・イノベーションの動向、市場規模の推移・予測、各種区分・地域別の内訳、競合情勢、主要企業のプロファイルなどをまとめています。

目次

エグゼクティブサマリー

親市場の分析

• 市場概要
• 市場規模
• 市場力学
• 促進要因
• 機会
• 抑制要因
• 課題
• 主要な市場の洞察
• 技術分析
• 価格分析
• サプライチェーン分析
• バリューチェーン分析
• 市場のエコシステム
• IP分析
• トレード分析
• スタートアップ分析
• 原材料分析
• イノベーションマトリックス
• パイプライン製品分析
• マクロ経済指標
• 主要投資分析
• 主な成功要因
• 競合の程度
• 市場力学と展望
• 市場力学
• 促進要因
• 機会
• 抑制要因
• 課題
• 規制状況
• ポーターの分析
• 将来のディスラプションに関するSkyquestの特別な洞察

世界のナレッジマネジメントソフトウェア市場：タイプ別

• 市場概要
• モバイル：Androidネイティブ
• モバイル：iOSネイティブ
• その他
• 世界のナレッジマネジメントソフトウェア市場：展開タイプ別
• 市場概要
• クラウドベース
• ハイブリッド
• オンプレミス
• 世界のナレッジマネジメントソフトウェア市場：企業規模別
• 市場概要
• 中小企業
• 大企業
• 世界のナレッジマネジメントソフトウェア市場：エンドユーザー別
• 市場概要
• BFSI
• 政府・防衛
• 医薬品
• IT・通信
• 製造
• その他
• 世界のナレッジマネジメントソフトウェア市場：地域別
• 市場概要
• 北米
• 欧州
• アジア太平洋
• ラテンアメリカ
• 中東およびアフリカ
• 競合情勢
• トップ5社の比較
• 主要企業の市場ポジショニング
• 主要企業の採用戦略
• 主要成功戦略
• 市場における最近の活動
• 主要企業の市場シェア
• 主な企業プロファイル
• Freshworks Inc.
• Atlassian Corporation Plc
• Exo Platform
• Bitrix24 Inc.
• ProProfs
• IBM Corporation
• SAP SE
• Zoho Corporation Pvt Ltd.
• Oracle Corporation
• Capgemini SE
• SkyPrep Inc.
• Lucidea
• Egain Corporation
• Upland Software Inc.
• Zendesk Inc.

Global Knowledge Management Software Market was valued to be USD 23.45 billion in 2021, and it is expected to reach USD 58.81 billion by 2028 at a CAGR of 12.5% over the forecast period (2022 -2028).

KM software, or knowledge management software, is a specialized type of corporate content management software that enables organizations to store, retrieve, and share information easily within their internal systems. This software helps organizations streamline their information access and flow across different file types, including audio-video files, presentations, and documents. By creating a centralized information repository, KM software helps organizations break down traditional silos and improve operational efficiency. Advanced features like file edit history, access management, and content editing capabilities are also available in many KM software packages.

The global knowledge management software market is driven by the growing demand for customer retention and satisfaction, among other factors. Organizations need quick and easy solutions to recognize, collect, and disseminate vast amounts of information. The software's many benefits, including better governance, higher customer satisfaction, quicker call handling, and faster training, are also contributing to its rising popularity. Furthermore, investments in technology, end-use industries, rapid digitization, and the need for content management are driving the market's expansion.

As software technology continues to evolve, the potential for market participants to profit from knowledge management software is expected to increase during the projection period.

Segments covered in report

The Global Knowledge Management Software Market is segmented based on type, deployment type, enterprise size, end-user and region. Based on Type, Knowledge Management Software Market is categorized into Mobile - Android Native, Mobile - iOS Native, and Other. Based on Deployment Type, Knowledge Management Software Market is categorized into Cloud based, Hybrid and On-premise. Based on Enterprise Size, Knowledge Management Software Market is categorized into Small & Medium Enterprises and Large Enterprises. Based on End-user, it is categorized into Government & Defense, Manufacturing, BFSI, Pharmaceuticals and Others. Based on region, Knowledge Management Software Market is categorized into North America, Europe, Asia Pacific, The Middle East and Africa, and Latin America.

Drivers

Adopting customer-oriented business practices is a highly effective way for businesses to create customer-centric environments. By implementing knowledge management, businesses can improve their relationships with key clients, leading to loyal customers and a competitive advantage. Additionally, the knowledge and expertise gained from customer relationship management (CRM) can help organizations generate fresh ideas and offer improved and innovative services. The relationship between knowledge management practices and CRM is strengthened by the crucial element of customer knowledge. This knowledge allows businesses to personalize their products, services, and overall customer relationships, resulting in increased satisfaction and financial profitability. A comprehensive knowledge management system can provide significant support to businesses in achieving these outcomes.

Restrains

The market growth of knowledge management software is impeded by operational challenges associated with software. Organizations demand essential features to cater to their specific requirements, and personalized customer service interactions are crucial. Vendors are required to deliver customized software solutions to meet diverse application needs, which can pose obstacles in terms of speedy support solutions and reduced service volume. These operational difficulties can have repercussions on the calibration process, ultimately leading to unfavorable impacts on market growth during the projected period.

Trend

As the field of information systems evolves, there is a greater opportunity for the adoption of knowledge management practices. Digital technologies such as data mining, analytics, data visualization, and storage have facilitated the integration of interconnected systems, leading to improved benefits for businesses and customers alike. Additionally, these technological advancements have spurred research into how emerging innovations can enhance knowledge management processes both within and outside of an organization's boundaries.

Table of Contents

Executive Summary

• Market Overview
• Wheel of Fortune
• Research Methodology
• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Parent Market Analysis

• Market Overview
• Market Size
• Market Dynamics
• Drivers
• Opportunities
• Restraints
• Challenges
• Key Market Insights
• Technology Analysis
• Pricing Analysis
• Supply Chain Analysis
• Value Chain Analysis
• Ecosystem of the Market
• IP Analysis
• Trade Analysis
• Startup Analysis
• Raw Material Analysis
• Innovation Matrix
• Pipeline Product Analysis
• Macroeconomic Indicators
• Top Investment Analysis
• Key Success Factor
• Degree of Competition
• Market Dynamics & Outlook
• Market Dynamics
• Drivers
• Opportunities
• Restraints
• Challenges
• Regulatory Landscape
• Porters Analysis
• Competitive rivalry
• Threat of Substitute Products
• Bargaining Power of Buyers
• Threat of New Entrants
• Bargaining Power of Suppliers
• Skyquest Special Insights on Future Disruptions
• Political Impact
• Economic Impact
• Social Impact
• Technical Impact
• Environmental Impact
• Legal Impact

Global Knowledge Management Software Market by Type

• Market Overview
• Mobile - Android Native
• Mobile - iOS Native
• Other
• Global Knowledge Management Software Market by Deployment Type
• Market Overview
• Cloud based
• Hybrid
• On-premise
• Global Knowledge Management Software Market by Enterprise Size
• Market Overview
• Small & Medium Enterprises
• Large Enterprises
• Global Knowledge Management Software Market by End-user
• Market Overview
• BFSI
• Government & Defense
• Pharmaceuticals
• IT & Telecommunication
• Manufacturing
• Others
• Global Knowledge Management Software Market Size by Region
• Market Overview
• North America
• USA
• Canada
• Europe
• Germany
• Spain
• France
• UK
• Rest of Europe
• Asia Pacific
• China
• India
• Japan
• South Korea
• Rest of Asia-Pacific
• Latin America
• Brazil
• Rest of Latin America
• Middle East & Africa (MEA)
• GCC Countries
• South Africa
• Rest of MEA
• Competitive Landscape
• Top 5 Player Comparison
• Market Positioning of Key Players, 2021
• Strategies Adopted by Key Market Players
• Top Winning Strategies
• By Development
• By Company
• By Year
• Recent Activities in the Market
• Key Companies Market Share (%), 2021
• Key Company Profiles
• Freshworks Inc. (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Atlassian Corporation Plc (Australia)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Exo Platform (France)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Bitrix24 Inc. (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• ProProfs (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• IBM Corporation (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• SAP SE (Germany)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Zoho Corporation Pvt Ltd. (India)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Oracle Corporation (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Capgemini SE (France)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• SkyPrep Inc. (Canada)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Lucidea (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Egain Corporation (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Upland Software Inc. (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments
• Zendesk Inc. (US)
• Company Overview
• Business Segment Overview
• Financial Updates
• Key Developments