米国のオフィスコーヒーサービス：市場動向と機会 (第6版)

当レポートでは、米国のオフィスコーヒーサービス市場について分析しております。同市場の市場規模は24億9,000万米ドルで、2023年に確立された緩やかな売上基盤をベースに、2028年までの年間成長率は17.2%と堅調に推移すると予測しています。当レポートでは、オフィスにおけるコーヒーサービスの提供状況や、それに関連する従業員の態度や利用状況を評価し、従来のオフィス環境だけでなく、従業員に無料のコーヒーを提供する様々な企業にも焦点を当てています。

当レポートでは、市場の現状を包括的に調査し、コーヒーの消費、勤務形態、食事の選択に関連する消費者の人口統計、認識、動機、行動を精査するとともに、より広範な食と健康に関する態度も調査しています。2013年から2023年までのオフィスコーヒーサービス市場の売上高と2028年までの予測を示し、2023年の売上高を製品カテゴリー別に分類しています。

消費者の人口統計と心理統計に関する広範なデータに加え、新型コロナウイルス感染症 (COVID-19) とインフレが食品・飲料業界に与える影響についても詳細に分析しています。また、継続的に実施されている全米オンライン消費者調査をもとに、消費者の認識や行動の変化が将来の市場機会に与える影響についても論じています。

目次

第1章 エグゼクティブサマリー

第2章 直近の動向

• ハイライト
• 労働慣習
• 仕事の変化におけるコーヒー
  • 労働パターンの変化は続く
  • 在宅勤務
• 在宅勤務：権限と頻度
• コワーキングスペースで働くか、在宅勤務するか
  • 作業場所の習慣
• 典型的な労働週
• 典型的な勤務形態
• 価格上昇：サプライチェーンの逼迫からインフレまで
• 消費者の大多数は食品価格の上昇に気付いており、多くの人が購入の決定を変えてている
  • 消費者は食品購入の決定において価格をより重要視している
• 家計費の削減
• 食品テイクアウト・配達・オンライン食料品ショッピング・インスタント食品のオプション
  • 活動内容 (2022年)
  • 活動内容 (2023年・2024年)
• 食料品のショッピング頻度：対面 vs. オンライン (2023年)
• 食品テイクアウト・配達の利用状況：過去12ヶ月間
• 食品テイクアウト・配達の頻度：過去3ヶ月間
• 食品テイクアウト・配達の頻度：12ヶ月前との比較
• 食品テイクアウト・配達の頻度：今後12ヶ月間の変動見通し
• 旅行習慣の変化
• 間食と健康的な食習慣
• 朝食はコーヒーとスナックが一緒に食べられることが多い
  • 動向
  • 間食習慣の変化
  • 多くの消費者が毎日スナックを食べていると報告している
• 間食の理由
• 好まれる間食の種類
• 食事の「スナック化」
• パンデミック時代を超えて：将来の懸念、ワクチン、そして定着した習慣
• COVID-19の変異株に関する懸念
• 将来のパンデミック発生の可能性に対する懸念
• インフルエンザとCOVID-19の予防接種
• 一部の消費者は公共の場でマスクを着用し、人混みを避け続けている
• パンデミックによる個人への悪影響
  • 精神的・身体的健康への影響
  • ネガティブな精神状態の報告
  • 精神的・身体的健康への影響は継続中
• ストレスレベルと食品・飲料の消費への影響

第3章 市場の概要と動向

• ハイライト
• コーヒーのサブスクリプション、オンライン注文、配達/ピックアップ
• 歴史的動向：COVID-19の状況
• コーヒーのサブスクリプションは便利で、リモート従業員への特典として提供できる
• オンライン食料品ショッピング
• オンラインコーヒー注文：テイクアウトまたは配達用のフードサービス購入
• シングルサーブコーヒーのオプション
• シングルサーブコーヒーのオプション：利便性・新鮮さ・カスタマイズ性の提供
• K-Cupおよびその他のカートリッジ/カプセル型ポッド
• 紙/ポーチ/パック型ポッド
• その他の抽出用シングルサーブパッケージオプション
• Bean-to-Cup (直接販売機および自動販売機を含む)
• 袋入りコーヒー
• RTD (Ready to Drink) コーヒー
• スペシャルティコーヒーとグルメコーヒー
• 若い消費者の間でエスプレッソベース飲料や水出し飲料、RTDコーヒーの嗜好が高まっている
• 持続可能性の動向
• 農家の厚生と公正な取引慣行
• コーヒー生産の環境への影響
• より持続可能なコーヒーの代替品
• ハーブコーヒーの代替品
• 機能性コーヒー代替品
• コーヒーサプリメントをコーヒーに混ぜると、より持続可能なコーヒーを淹れることができる
• バイオテクノロジーと食品科学を活用した、新しいコーヒー代替品の開発
• 機会：より持続可能なOCS製品の品揃えを提供する
• リサイクル可能/持続可能な包装
• 再利用可能な包装/容器
• コーヒー価格の上昇
• 市場基盤の拡大：「オフィス」コーヒーをオフィスの外に広げる
• 「スーパーフード」と機能性飲料
• ビーガン/植物由来製品：植物由来の食生活を求め、持続可能性の認識を高めたいと考えている人々へのアピール
• グルテン、食物アレルギー、食事制限：多くの消費者にとって懸念事項です
• 低炭水化物/高タンパク質、ケト・パレオダイエット
• 企業は消費者の透明性への欲求を満たすためにブロックチェーンとビッグデータに投資している

第4章 市場規模と予測

• ハイライト
• オフィスコーヒーサービス市場の沿革
• オフィスコーヒーサービス市場の予測
• オフィスコーヒーサービス市場 (製品カテゴリー別)
• オフィスコーヒーサービスシングルカップブリューワー市場シェア
• 売上に影響を与える市場要因
• リモートワークへの移行
• コーヒー消費動向
• コーヒー小売価格動向
• シングルカップ醸造の収益と価格動向
• 社外へのコーヒー購入で失われる時間とお金
• 毎日のコーヒーの買い出しは年間少なくとも60時間の時間の損失につながる
• 従業員のコーヒー代を補助すると、従業員1人あたり年間1,100ドル以上の費用がかかる

第5章 家庭用コーヒー・コーヒーメーカー・コーヒーハウス：使用状況と人口動向

• ハイライト
• コーヒーの消費動向：他の飲料との関連性
• コーヒーの消費動向
• 人口統計分析
• 1日当たりのコーヒー粉の消費動向 (単位：カップ数)
• コーヒーメーカーの所有状況と購入動向 (タイプ別)
• 家庭用コーヒーメーカーの所有率の増加
• 人口統計分析
• パンデミック中の購入件数の急増
• コーヒーメーカーの所有率と購入動向：ブランド別
• コーヒーメーカーのブランド浸透
• 人口統計分析
• コーヒーハウスとドーナツショップの利用動向

第6章 コーヒーの淹れ方と飲み方、家庭と職場：使用状況と人口動向

• ハイライト
• コーヒーと紅茶の週当たりの使用
• 雇用形態と就労形態によるコーヒーの利用状況
• コーヒー消費の人口統計
• 就業形態と勤務形態によるお茶の利用状況
• お茶の消費人口統計
• コーヒーと紅茶を飲む人の間で大きな重複
• 自宅でのコーヒーと職場でのコーヒー
• コーヒーを飲む人がコーヒーを飲む場所とコーヒーが作られる場所
• 人口統計分析
• 自宅で1日に飲むコーヒー飲料の数と種類
• 職場で1日に飲むコーヒー飲料の数と種類
• コーヒーを飲む人が自宅でコーヒーを淹れる方法
• 人口統計分析
• 職場の飲食サービス
• 職場で使用される店内コーヒー
• 場所の種類別の可用性と使用状況

第7章 職場のコーヒーに関する消費者の動向と態度

• ハイライト
• 職場でのコーヒーに関する消費者の意見
• コーヒーのさまざまな特性の重要性
• コーヒーの強化の重要性
• 職場におけるコーヒーの満足度
• 雇用主は不足感を感じているのか？
• コーヒーに対する考え方
• 生産性ツールとしてのコーヒー
• 職場の特典としてのコーヒー
• 従業員のコーヒーに対する期待に応えられていない雇用主
• 多くの消費者は職場の衛生を懸念しており、休憩室やコーヒーステーションの設計にはそれが重要となる
• 生産性向上ツールとしてのコーヒー：人口統計分析
• 職場の無料コーヒーと職場の特典としてのコーヒー：人口統計分析
• リモート従業員には無料/補助金付きのコーヒーを提供し、出勤従業員にはコーヒー・スナックを提供して出社を奨励する詳細：人口統計分析
• エネルギーと精神集中に関する懸念はコーヒーと紅茶で解決できる
• コーヒー配達サブスクリプションの利用

第8章 オフィスコーヒーサービスのプロバイダー

• ハイライト
• 全米規模のプロバイダーと地元の参入企業
• ARAMARK CORP
• COMPASS GROUP
• FARMER BROTHERS
• KEURIG DR PEPPER
• SODEXO
• STARBUCKS
• WESTROCK COFFEE HOLDINGS
• CHRIS' COFFEE
• FIRST CHOICE COFFEE SERVICES
• PINE HILL FRESH FOODS
• RED DIAMOND
• ROYAL CUP

The Packaged Facts report analyzes the US office coffee service market, valued at $2.49 billion, forecasting a robust annual growth rate of 17.2% through 2028, building upon the modest sales base established in 2023. It evaluates the provision of coffee services in offices and the related attitudes and usage among employees, extending its focus beyond traditional office settings to include a variety of businesses offering complimentary coffee to their staff.

The report provides a comprehensive examination of the market's current state, scrutinizing consumer demographics, perceptions, motivations, and behaviors in relation to coffee consumption, work patterns, and dietary choices, as well as broader food and health attitudes. It presents revenue figures for the office coffee service market from 2013 to 2023, with projections from to 2028, and breaks down the 2023 revenues by product categories.

In addition to extensive data on consumer demographics and psychographics, the report offers an in-depth analysis of the impact of COVID-19 and inflation on the food and beverage industry. It also discusses the implications of changing consumer perceptions and behaviors for future market opportunities, drawing on continuous national online consumer surveys conducted by Packaged Facts.

Table of Content

CHAPTER 1: EXECUTIVE SUMMARY

• Office Coffee Service Market: Work-from-Home Disruption
• The "New Normal"
• Opportunities for Growth in a Challenging Market
• Key Consumer Trends
• SCOPE

CHAPTER 2: RECENT HISTORICAL TRENDS

• HIGHLIGHTS
• WORK HABITS
• Coffee in the Context of Changes to Work
• Changes to Work Patterns Continued in
• Figure 2-1. Coronavirus Changes to Work Patterns, 2021 - 2022 (percent of consumers)
• Working from Home in
• Work from Home Ability and Frequency
• Table 2-1. Ability to Work from Home and Frequency of Remote Work, 2023 (percent of consumers)
• Working at a Co-Working Space or Working from Home
• Table 2-2. Working at a Co-Working Space or Working from Home, 2023 (percent of consumers)
• Table 2-3. Consumer Rating of Experiences Working at a Co-Working Space or Working from Home, 2023 (percent of consumers who have ever had each experience)
• Table 2-4. Consumer Opinions on Working at a Co-Working Space or Working from Home, 2023 (percent of employed consumers)
• Work Habits in
• Typical Work Weeks
• Table 2-5. Where Time Is Spent during a Typical Work Week, 2024 (percent of employed consumers)
• Typical Work Arrangements
• Figure 2-2. Typical Work Arrangements (Fully Remote, Hybrid, and Traditional), 2024 (percent of employed consumers)
• RISING PRICES: FROM SUPPLY CHAIN CRUNCHES TO INFLATION
• Table 2-6. Consumer Concerns about Rising Food Prices, 2021 - 2024 (percent of consumers)
• The Vast Majority of Consumers Have Noticed the Rising Cost of Food, and Many Are Changing Their Purchasing Decisions
• Figure 2-3. Noticing the Rising Cost of Food and Beverages over the Past Year,
• Figure 2-4. Impact of Rising Costs on Food/Beverage Purchasing,
• Consumers Find Price More Important for Food Purchase Decisions in
• Figure 2-5. Purchase Drivers for Food and Beverage Purchase Decisions,
• Cutting Back on Household Expenses
• Table 2-7. Consumers Cutting Back on Household Expenses in the Last 12 Months, 2022 (percent of consumers)
• Table 2-8. Types of Household Expenses Cut Back on in the Last 12 Months, 2022 (percent of consumers)
• Table 2-9. Consumer Spending on "Extras", 2023 - 2024 (percent of consumers)
• FOOD CARRYOUT, DELIVERY, ONLINE GROCERY SHOPPING, AND CONVENIENCE FOOD OPTIONS
• Activity in
• Figure 2-6. Restaurant Habits Continue to Be Affected by the Pandemic, 2021 - 2022 (percent of consumers)
• Figure 2-7. Using Convenience Food Options during the Pandemic, 2022 (percent of consumers)
• Activity in 2023 and
• Frequency of Grocery Shopping in 2023: In-Person vs. Online
• Figure 2-8. Frequency of Buying Groceries In-Person and Online,
• Use of Food Carryout and Delivery Methods in the Last 12 Months
• Table 2-10. Consumer Use of Food Ordering Methods in the Last 12 Months, 2024 (percent of consumers)
• Frequency of Food Carryout and Delivery Habits in the Last 3 Months
• Table 2-11. Consumer Frequency of Food Ordering Methods in the Last 3 Months, 2024 (percent of consumers who have used each method in the last 12 months)
• Frequency of Food Carryout and Delivery Habits Now Compared to 12 Months Ago
• Table 2-12. Consumer Frequency of Food Ordering Habits Now Compared to 12 Months Ago, 2024 (percent of consumers who have used each method in the last 12 months)
• Expected Changes to Food Carryout and Delivery Habits in the Next 12 Months
• Table 2-13. Consumer Expected Changes to the Frequency of Food Ordering Habits in the Next 12 Months, 2024 (percent of consumers)
• CHANGES TO TRAVEL HABITS
• Table 2-14. Changes in Work and Leisure Travel Activity, 2024 (percent of consumers)
• SNACKING AND HEALTHY EATING HABITS
• Coffee and Snacking Often Go Hand in Hand in the Morning
• Trends in
• Figure 2-9. Coronavirus Habits in Snacking, Eating Frequency, and Eating "Comfort" Foods, 2021 - 2022 (percent of consumers)
• Figure 2-10. Coronavirus Habits in Eating Fresh Produce and Processed Foods, 2021 - 2022 (percent of consumers)
• Changes to Snacking Habits in
• Table 2-15. Current Snacking Activity Compared to Pre-Pandemic Levels, 2023 (percent of consumers)
• Many Consumers Report Snacking Daily in
• Table 2-16. Frequency of Snacking Habits on a Typical Weekday, 2024 (percent of consumers)
• Reasons for Snacking
• Table 2-17. Reasons for Snacking, 2024 (percent of consumers)
• Preferred Types of Snacks
• Table 2-18. Preferred Types of Snacks, 2023 (percent of consumers)
• "Snackification" of Meals
• BEYOND THE PANDEMIC ERA: FUTURE CONCERNS, VACCINES, AND STICKY HABITS
• Concerns about COVID-19 Variants
• Figure 2-11. Concerns about the Delta/Omicron Variant and Future Variants of COVID-19, 2021 - 2023 (percent of consumers)
• Concerns about Future Potential Pandemic Outbreaks
• Table 2-19. Future Potential Pandemic Outbreak Concerns, 2023 (percent of consumers)
• Vaccination for the Flu and COVID-19
• Table 2-20. Consumer Vaccination Plans, 2023 (percent of consumers)
• Table 2-21. Consumer Vaccination Rates, 2024 (percent of consumers)
• Some Consumers Are Continuing to Wear Masks in Public and to Avoid Crowds
• Table 2-22. Consumer Habits Regarding Masks, Crowds, and Testing for COVID-19, 2024 (percent of consumers)
• NEGATIVE PERSONAL EFFECTS OF THE PANDEMIC
• Mental and Physical Health Effects in
• Figure 2-12. Changes in Mental and Physical Symptoms during the Pandemic, 2022 (percent of consumers)
• Reporting Negative Mental States in
• Figure 2-13. Current Feelings on Mental and Physical Symptoms Compared to "Normal" or Preferred Level, 2023 (percent of consumers)
• Continuing Mental and Physical Health Effects in
• Table 2-23. Current Feelings on Mental and Physical Symptoms Compared to "Normal" or Preferred Level, 2024 (percent of consumers)
• Stress Levels and Impact on Food/Beverage Consumption
• Figure 2-14. Stress Levels and Impact of Stress on Healthfulness of Food/Beverage Consumption,
• Figure 2-15. Impact of Food Consumption on Mental or Emotional Well-Being,

CHAPTER 3: OVERVIEW AND MARKET TRENDS

• HIGHLIGHTS
• COFFEE SUBSCRIPTIONS, ONLINE ORDERING, AND DELIVERY/PICKUP
• Historical Trends: COVID-19 Context
• Figure 3-1. At-Home Coffee Consumption Is Up and Stoking Subscription Coffee Sales
• Coffee Subscriptions Are Convenient and Can Be Offered As a Perk to Remote Employees
• Figure 3-2. Office Coffee Brought Directly to Your Home
• Online Grocery Shopping
• Figure 3-3. Representative Coffee Products Available Online from Walmart
• Online Coffee Ordering : Foodservice Purchases for Carryout or Delivery
• Figure 3-4. Rewards Program for Coffee and Food Purchases Made Via the Starbucks App
• SINGLE-SERVE COFFEE OPTIONS
• Single-Serve Coffee Options Can Provide Convenience, Freshness, and Customization
• K-Cups and Other Cartridge/Capsule-Style Pods
• Figure 3-5. Plastic K-Cup Multipacks
• Figure 3-6. Aluminum Coffee Pod Capsule Styles
• Paper/Pouch/Puck-Style Pods
• Figure 3-7. Espresso Pods that Use a Filtering Medium
• Figure 3-8. Single-Serve Coffee Pods for Use with Senseo and Hamilton Beach Coffee Makers
• Figure 3-9. New Plastic-Free Coffee Pods Promise to Improve the Sustainability Profile of Single-Serve Coffee
• Figure 3-10. Dual-Style K-Cups Feature a Paper Filtering Medium
• Other Single Serve Packaging Options for Brewing
• Figure 3-11. Pack-to-Cup Hot and Cold Beverage System
• Bean-to-Cup (Including Direct Dispensing and Vending Machines)
• Figure 3-12. Direct Dispensing Hot Beverage System Can Make Multiple Types of Hot Beverages with Separate Hoppers
• Figure 3-13. Consumer-Oriented Bean-to-Cup Coffee Maker
• Steeped Coffee
• Figure 3-14. Single-Serve Coffee Isn't Just Pods and K-Cups
• Ready-to-Drink (RTD) Coffee
• Figure 3-15. RTD Packaged Coffee Offerings from Canteen
• SPECIALTY AND GOURMET COFFEE
• A GROWING PREFERENCE FOR ESPRESSO-BASED BEVERAGES, COLD BREW, AND READY-TO-DRINK COFFEES AMONG YOUNGER CONSUMERS
• SUSTAINABILITY TRENDS
• Farmer Welfare and Fair Trade Practices
• Figure 3-16. Rainforest Alliance Certification Aims to Protect Land and Waterways and Farmer and Community Welfare
• Environmental Impacts of Coffee Production
• Figure 3-17. Coffee Marketed with "Shade Grown" Environmental Claims
• More Sustainable Coffee Alternatives
• Herbal Coffee Alternatives
• Figure 3-18. Herbal Coffee Alternative
• Functional Coffee Alternatives
• Figure 3-19. Functional Coffee Alternative with "Superfoods" and "Adaptogens" for Improved Energy and Focus
• Coffee Supplements Can Be Mixed with Coffee for a More Sustainable Brew
• Figure 3-20. Coffee Supplement to Brew with Coffee
• Development of New Coffee Alternatives Using Biotechnology and Food Science
• Figure 3-21. Bean-Free Coffee Alternative Marketed as a More Sustainable Brew
• Figure 3-22. Bean-Free Espresso Alternative that Mimics the Molecular Components of Real Coffee
• Opportunity: Offer More Sustainable OCS Product Assortments
• Recyclable/Sustainable Packaging
• Figure 3-23. K-Cups Are Fully Recyclable, and New Lid Technology Is Beginning to Make Recycling Preparation Easier
• Figure 3-24. Office Service with Paper Coffee Pods for a Greener Solution
• Reusable Packaging/Containers
• Figure 3-25. "Contact Free" Use of Reusable Cups When You Bring Your Own Container
• Figure 3-26. Reusable Coffee Pods Have Room to Expand Their Use in Offices
• RISING COFFEE PRICES
• EXPANDING THE MARKET BASE: EXTENDING "OFFICE" COFFEE PAST THE OFFICE
• "SUPERFOODS" AND FUNCTIONAL BEVERAGES
• Figure 3-27. Functional Coffees Feature "Superfoods" and "Adaptogenic Mushrooms" for Purported Benefits
• Figure 3-28. Coffee with Health Claims and Addition of Multiple Superfood Ingredients
• VEGAN/PLANT-BASED PRODUCTS APPEAL TO THOSE LOOKING TO EAT A PLANT-FORWARD DIET AND IMPROVE PERCEPTION OF SUSTAINABILITY
• Figure 3-29. Plant-Based Creamers with Different Flavors and Types of Plant Milks
• Figure 3-30. RTD Cold Brew Coffee Featuring Oat Milk Instead of Dairy Ingredients
• GLUTEN, FOOD ALLERGIES, AND DIETARY RESTRICTIONS ARE A CONCERN TO MANY CONSUMERS
• LOW-CARB/HIGH PROTEIN, KETO, AND PALEO DIETS
• Figure 3-31. Prebiotic Keto Coffee Beverage Features Multiple Functional Benefits
• COMPANIES HAVE INVESTED IN BLOCKCHAIN AND BIG DATA TO SATISFY CONSUMER DESIRES FOR TRANSPARENCY

CHAPTER 4: MARKET SIZE AND FORECAST

• HIGHLIGHTS
• OFFICE COFFEE SERVICE HISTORICAL MARKET
• Table 4-1. Historical US Office Coffee Service Revenue, 2013-2023 (billions of dollars and annual percent change)
• OFFICE COFFEE SERVICE MARKET FORECAST
• Table 4-2. US Office Coffee Service Revenue Forecast, 2023, 2024P-2028P (billions of dollars and annual percent change)
• OFFICE COFFEE SERVICE MARKET BY PRODUCT CATEGORY
• Table 4-3. US Office Coffee Service Revenue by Product/Service Category, 2023 (billion dollars and percent share)
• OFFICE COFFEE SERVICE SINGLE-CUP BREWER MARKET SHARE
• Table 4-4. US Office Coffee Service Single-Cup Brewer Placement Share, 2018-2023 (percent)
• MARKET FACTORS AFFECTING SALES
• The Remote Work Shift
• Coffee Consumption Trends
• Table 4-5. US Coffee Consumption and Per Capita Coffee Consumption, 2013-2023 (billion gallons, billion pounds, and gallons/pounds per capita)
• Retail Coffee Pricing Trends
• Table 4-6. US All Urban Consumers Consumer Price Index: All Items, Nonalcoholic Beverages, and Roasted and Instant Coffee, 2013-2023, 2024 Year-to-Date (index where 1984 = 100)
• Single-Cup Brewing Revenue and Pricing Trends
• Table 4-7. US Office Coffee Service Revenue per Cup: Fraction Pack vs. Single-Cup, 2018-2023 (cents)
• Table 4-8. US Retail Single Serve Pod Pricing by Price Tier, 2018-2023 (dollars)
• Time and Money Lost to the Off-Site Coffee Runs
• Daily Coffee Run Translates to at Least 60 Hours of Lost Time Annually
• Table 4-9. Time Lost to Employee Off-Site Coffee Run, Daily and Annually: By Runs per Day,
• Subsidizing Employee Coffee Runs Costs Over $1,100 per Employee Annually
• Table 4-10. Money Lost to Employee Off-Site Coffee Run: By US, Meta, and Amazon Median Employee Wage,

CHAPTER 5: HOUSEHOLD COFFEE, COFFEE MAKERS, AND COFFEEHOUSES: USAGE AND DEMOGRAPHIC TRENDS

• HIGHLIGHTS
• COFFEE IN CONTEXT OF OTHER BEVERAGES CONSUMED
• Table 5-1. Use of Beverages by Type in the Last 6 Months, 2018-2024 (percent of consumers/households)
• COFFEE CONSUMPTION TRENDS
• Table 5-2. Household Coffee Use by Type in the Last 6 Months, 2013, 2018-2024 (percent of households)
• Demographic Analysis
• Table 5-3. Household Coffee Use by Type in the Last 6 Months by Demographic, 2024 (percent of households)
• Cups of Ground Coffee Consumed Per Day
• Table 5-4. Household Ground Coffee Cups Consumed on an Average Day, 2013, 2018-2024 (percent of households)
• COFFEE MAKER OWNERSHIP AND PURCHASING TRENDS BY TYPE
• Increasing Household Coffee Maker Ownership
• Table 5-5. Household Coffee Maker Ownership by Type, 2013, 2018-2024 (percent of households)
• Demographic Analysis
• Table 5-6. Household Coffee Maker Ownership by Demographic, 2024 (percent of demographic owning coffee maker)
• Purchase Incidence Spikes during the Pandemic
• Table 5-7. Household Coffee Maker Purchases in the Last 12 Months by Type, 2018-2024 (percent of households)
• COFFEE MAKER OWNERSHIP AND PURCHASING TRENDS BY BRAND
• Coffee Maker Brand Penetration
• Table 5-8. Coffee Maker Brands Owned vs. Purchased in the Last 12 Months, 2024 (percent and index)
• Demographic Analysis
• Table 5-9. Household Coffee Maker Ownership by Brand and Demographic, 2024 (percent of consumers)
• COFFEEHOUSE AND DONUT SHOP USE TRENDS
• Table 5-10. Use of Starbucks, Dunkin', Krispy Kreme, and Tim Hortons in the Last 6 Months by Demographic, 2024 (percent of consumers)

CHAPTER 6: MAKING AND DRINKING COFFEE: IN-HOME VS. AT-WORK: USAGE AND DEMOGRAPHIC TRENDS

• HIGHLIGHTS
• WEEKLY USE OF COFFEE AND TEA
• Use of Coffee by Employment Status and Work Arrangement
• Table 6-1. Use of Coffee and Tea at Least Once a Week by Employment Status and Work Arrangement, 2024 (percent of consumers)
• Coffee Consumption Demographics
• Table 6-2. Use of Coffee at Least Once a Week by Demographic, 2024 (percent of consumers)
• Use of Tea by Employment Status and Work Arrangement
• Table 6-3. Use of Tea at Least Once a Week by Employment Status and Work Arrangement, 2024 (percent of consumers)
• Tea Consumption Demographics
• Table 6-4. Use of Tea at Least Once a Week by Demographic, 2024 (percent of consumers)
• Significant Overlap Among Coffee and Tea Drinkers
• COFFEE AT HOME VS. AT WORK
• Where Coffee Drinkers Drink Coffee and Where It Is Prepared
• Table 6-5. Coffee Drinking: Drink in Home vs. out of Home, Made in Home vs. out of Home, 2024 (percent of weekly coffee drinkers
• Table 6-6. Coffee Drinking in and out of Home: Made in Home vs. out of Home, 2024 (percent of weekly coffee drinkers)
• Demographic Analysis
• Table 6-7. Coffee Drinking at Home by Demographic, 2024 (percent of weekly coffee drinkers)
• Table 6-8. Coffee Drinking at Work by Demographic, 2024 (percent of weekly coffee drinkers with a traditional or hybrid job)
• Number and Type of Coffee Drinks Consumed Per Day at Home
• Table 6-9. Number of Coffee Drinks Consumed at Home on a Typical Day, 2024 (percent of weekly coffee drinkers)
• Number and Type of Coffee Drinks Consumed Per Day at Work
• Table 6-10. Number of Coffee Drinks Consumed at Work Per Day, 2024 (percent of weekly coffee drinkers with a traditional or hybrid job)
• How Coffee Drinkers Usually Make Coffee at Home
• Table 6-11. At-Home Coffee Making Methods, 2018, 2020, 2022, and 2024 (percent of consumers who make coffee at home)
• Demographic Analysis
• Table 6-12. At-Home Coffee Making Methods by Employment Status and Work Arrangement, 2024 (percent of consumers who make coffee at home)
• Table 6-13. At-Home Coffee Making Methods by Demographic, 2024 (percent of consumers who make coffee at home)
• WORKPLACE FOOD AND BEVERAGE SERVICES
• On-Premises Coffee Sources Used at Work
• Table 6-14. On-Premises Coffee, Beverage, and Food Sources Used While at Work, 2024 (percent of consumers in traditional or hybrid work arrangements)
• Table 6-15. On-Premises Coffee, Beverage, and Food Sources Used While at Work, 2024 (percent of consumers in traditional or hybrid work arrangements who drink coffee weekly)
• Availability and Use by Location Type

CHAPTER 7: CONSUMER TRENDS AND ATTITUDES ABOUT WORKPLACE COFFEE

• HIGHLIGHTS
• CONSUMER OPINIONS ON COFFEE IN THE WORKPLACE
• Importance of Different Coffee Attributes
• Table 7-1. Coffee Attribute Importance Ranking, 2024 (percent of consumers who drink coffee weekly)
• Table 7-2. Coffee Attribute Importance Ranking by Age Bracket, 2024 (percent of consumers who drink coffee weekly)
• Importance of Coffee Enhancements
• Table 7-3. Coffee Supplements Attribute Importance Ranking, 2024 (percent of consumers who drink coffee weekly)
• Workplace Satisfaction with Coffee
• Table 7-4 Coffee Attribute Workplace Satisfaction Ranking, 2022 (percent of traditional and hybrid workers who drink coffee weekly)
• Are Employers Coming Up Short?
• Table 7-5. Coffee Attribute Ranking: Importance and Workplace Satisfaction, 2024 (percent of traditional and hybrid workers who drink coffee weekly)
• COFFEE ATTITUDES
• Coffee as a Productivity Tool
• Coffee as a Workplace Perk
• Employers Not Meeting Employee Coffee Expectations
• Many Consumers Are Concerned about Workplace Hygiene, Which Is Important When Designing Break Rooms and Coffee Stations
• Table 7-6. Coffee Attitudes, 2024 (percent of consumers)
• Coffee as a Productivity Tool: Demographic Analysis
• Table 7-7. Consumer Attitudes: Coffee Helping with Productivity or Getting through the Day: By Demographic, 2024 (percent of consumers who drink coffee weekly)
• Free Workplace Coffee and Coffee as a Workplace Perk: Demographic Analysis
• Table 7-8 Consumer Attitudes: Paying for Coffee at Work and Coffee as a Workplace Perk: By Demographic, 2024 (percent of employed consumers who drink coffee weekly)
• Free or Subsidized Coffee for Remote Employees and Using Coffee and Snacks to Encourage Employees to Work in the Office More: Demographic Analysis
• Table 7-9. Consumer Attitudes: Coffee Subsidies for Remote Workers and Coffee and Snacks to Encourage More Work in the Office: By Demographic, 2024 (percent of employed consumers who drink coffee weekly)
• Concerns about Energy and Mental Focus Can Be Addressed By Coffee and Tea
• Table 7-10. Coffee Attitudes Concerning Energy, Mental Focus, and Cold Brew vs. Hot Brewing, 2024 (percent of consumers)
• Table 7-11. Coffee Attitudes Concerning Energy, Mental Focus, and Cold Brew vs. Hot Brewing by Age Bracket, 2024 (percent of consumers)
• USE OF COFFEE DELIVERY SUBSCRIPTIONS
• Table 7-12. Use of Coffee/Tea Home Delivery by Product(s) Purchased, 2024 (percent of consumers)

CHAPTER 8: OFFICE COFFEE SERVICE PROVIDERS

• HIGHLIGHTS
• NATIONAL PROVIDERS VS. LOCAL PARTICIPANTS
• ARAMARK CORP
• Performance Trends
• Table 8-1. Aramark United States Food and Support Services Revenue by Segment, 2018-2023 (million dollars)
• Vending and Office Refreshments Operations
• Filterfresh
• COMPASS GROUP
• Performance Trends
• Table 8-2. Compass Group North America Revenue by Segment, 2018-2023 (million dollars)
• Canteen and Canteen One Refreshment Services
• Micro Market and Refreshment Services
• Artisan Roasters Highlight Trend-Forward Positioning
• Brewer Design and Technology
• FARMER BROTHERS
• Two Primary Distribution Channels
• Sales Figures
• KEURIG DR PEPPER
• Historical Performance Trends
• Table 8-3. Keurig Dr Pepper Revenue by Segment, 2018-2022 (million dollars)
• Table 8-4. Keurig Dr Pepper Revenue by Revised Segment, 2021-2023 (million dollars)
• At-Home and Away-from-Home Coffee Channels
• Dr. Pepper Snapple Merger
• Coffee Systems/US Coffee Segment Performance Trends
• Table 8-5. Keurig Dr Pepper Coffee Systems Revenue by Segment, 2018-2022 (million dollars)
• Table 8-6. Keurig Dr Pepper US Coffee Revenue by Revised Segment, 2021-2023 (million dollars)
• SODEXO
• Performance Trends
• Table 8-7. Sodexo North America On-Site Solutions Revenue by Segment, 2018-2023 (million dollars)
• Corporate, Education, and Healthcare Foodservice
• Office Coffee Service, Micro Markets, and Vending
• STARBUCKS
• Restaurant, Retail, and Foodservice
• Table 8-8. Starbucks Global Revenue: Licensed and Store vs. Other Revenue, 2018-2023 (million dollars)
• Foodservice Products and Services
• WESTROCK COFFEE HOLDINGS
• Company Segments
• Table 8-9. Westrock Coffee Holdings Net Sales by Segment, 2020-2023 (million dollars)
• Flavors, Extracts & Ingredients (FE&I)
• Sustainable Sourcing & Traceability (SS&T)
• CHRIS' COFFEE
• Figure 8-1. Coffee Available in Multiple Forms with Grind Texture Optimized for Different Brewing Methods
• FIRST CHOICE COFFEE SERVICES
• Figure 8-2. Single-Serve Brewer with Multiple Functions and a Wide Variety of Available Coffee Selections
• Figure 8-3. Touchscreen Brewer Allows Users to Blend Milk and Chocolate with Coffee and Tea Pods
• PINE HILL FRESH FOODS
• Figure 8-4. Employee Coffee Services Supplemented by Mobile Catering with a Variety of Foods
• RED DIAMOND
• Figure 8-5. Coffee and Tea Service for Many Types of Operators
• ROYAL CUP
• Figure 8-6. Royal Connection Provides National Coverage of Office Coffee Service with a Local Feel