市場調査レポート

商品コード

1740736

顧客情報システムの世界市場：提供区分・展開モード・用途・エンドユーザー産業・地域別の機会および予測 (2018-2032年)

Global Customer Information System Market Assessment, By Offerings, By Deployment Mode, By Application, By End-user Industry, By Region, Opportunities and Forecast, 2018-2032F

出版日: 2025年06月03日
発行: Market Xcel - Markets and Data
ページ情報: 英文 236 Pages
納期: 3～5営業日

カスタマイズ可能

価格

PDF & Excel Printable (Single User License)

USD 4,500 651,420円

レポートPDFを1名の方がご利用頂けるライセンスです。レポートPDFのパスワード保護はありません。PDF内のテキスト等のコピー＆ペーストは可能です。印刷は無制限で可能です。Excelのデータがライセンスに含まれています。

PDF & Excel Printable (Corporate License)

USD 5,700 825,132円

レポートPDFを企業の１カ国の拠点のすべての方がご利用頂けるライセンスです。レポートPDFのパスワード保護はありません。PDF内のテキスト等のコピー＆ペーストは可能ですが、企業内部での利用に限定されます。ご利用に際しては、あらかじめ出版社の許諾を得る必要があります。詳細はお問合せください。印刷は可能です。Excelのデータがライセンスに含まれています。

PDF & Excel Printable (Custom Research License)

USD 8,200 1,187,032円

レポートPDFを企業の１カ国の拠点のすべての方がご利用頂けるライセンスです。レポートPDFのパスワード保護はありません。PDF内のテキスト等のコピー＆ペーストは可能です。印刷は無制限で可能です。Excelのデータがライセンスに含まれています。アナリストアワー100時間が含まれており、レポートのカスタマイズなどにご利用いただけます。

価格表記: USDを日本円(税抜)に換算

本日の銀行送金レート: 1USD=144.76円

全表示
概要
図表
目次

概要

サンプル依頼リストに入れる

世界の顧客情報システムの市場規模は、2025年から2032年の予測期間中にCAGR 10.11％で成長し、2024年の16億5,000万米ドルから、2032年には35億7,000万米ドルに達すると予測されています。

世界の顧客情報システム (CIS) 市場は、ユーティリティ分野におけるデジタル化の進展と、効率的な顧客データ管理への需要の高まりを背景に、力強い成長を遂げています。クラウドコンピューティング、AI、スマートグリッド技術の進化により、サービス提供の高度化、請求精度の向上、顧客エンゲージメントの強化が可能になり、導入が加速しています。

同市場の成長は、エネルギー企業やユーティリティ企業が高度なインフラとサービスモデルへと移行する中で、顧客とのインタラクション、利用状況、請求情報を一元的に管理する必要性が飛躍的に高まっていることにも起因しています。この変革は、デジタル通信ツール、スマートメーター、電子請求システムなどを通じて生成される消費者情報の増加によって後押しされています。

さらに、クラウド、AI、アナリティクスといった新技術の導入が、CISプラットフォームの進化を加速させています。これらの技術により、リアルタイムでのデータ監視、予測的なメンテナンス、顧客対応の個別最適化が可能となり、サービス提供の効率化と顧客満足度の向上につながっています。また、より優れた顧客体験の提供を目的として、企業間のパートナーシップも進展しています。たとえば、2024年9月には、KUBRAがAdvanced Utility Systemsと提携し、KUBRAのカスタマーエクスペリエンス管理機能をAdvanced Utility Systemsの「Infinity CIS」に統合しました。この統合により、ユーティリティ業界のカスタマーサービス運用がより効果的に最適化されることが期待されています。

調査によれば、スマートグリッド技術やオンライン請求システムの普及が、今後の世界市場におけるCIS需要の大幅な拡大を支える要因となる見込みです。これらのシステムは、ユーティリティ企業にとって内部効率の向上をもたらすだけでなく、利用者にとっても電力消費や請求内容に対する透明性とアクセス性の向上を提供するものとなっています。

当レポートでは、世界の顧客情報システムの市場を調査し、市場の定義と概要、市場規模の推移・予測、各種区分別の詳細分析、産業構造、市場成長への影響因子の分析、競合情勢、主要企業のプロファイルなどをまとめています。

市場規模の分析・予測
市場シェアの分析・予測
- 提供区分別
  - ソフトウェア
  - サービス
- 展開モード別
  - クラウド
  - オンプレミス
  - ハイブリッド
- 用途別
  - 顧客データ保存・検索
  - 請求・支払い自動化
  - サービス注文管理
  - 使用状況分析・レポーティング
  - その他
- エンドユーザー産業別
  - 電力・配電事業
  - 水・廃水管理
  - その他
- 地域別
  - 北米
  - 欧州
  - アジア太平洋
  - 南米
  - 中東・アフリカ
- 企業シェア分析 (上位5社およびその他)
市場マップ分析

第7章北米の顧客情報システム市場の展望

市場規模の分析・予測
市場シェアの分析・予測
国別市場評価
- カナダ
- メキシコ

第8章欧州の顧客情報システム市場の展望

ドイツ
フランス
イタリア
英国
ロシア
オランダ
スペイン
トルコ
ポーランド

第9章アジア太平洋の顧客情報システム市場の展望

インド
中国
日本
オーストラリア
ベトナム
韓国
インドネシア
フィリピン

第10章南米の顧客情報システム市場の展望

ブラジル
アルゼンチン

第11章中東・アフリカの顧客情報システム市場の展望

サウジアラビア
UAE
南アフリカ

第12章ポーターのファイブフォース分析

第13章 PESTLE分析

第14章市場力学

市場促進要因
市場の課題

第15章市場動向・展開

第16章ケーススタディ

第17章競合情勢

上位5社の競合マトリックス
上位5社のSWOT分析
上位10社の情勢
- Oracle Corporation
- SAP SE
- Hansen Technologies Limited
- Insightly, Inc.
- Solteq Plc
- Wipro Limited
- IBM Corporation
- CSG Systems, Inc.
- Inhemeter co., Ltd
- Itineris NV

第18章戦略的提言

第19章調査会社について・免責事項

図表

List of Tables

Table 1. Competition Matrix of Top 5 Market Leaders
Table 2. Mergers & Acquisitions/ Joint Ventures (If Applicable)
Table 3. About Us - Regions and Countries Where We Have Executed Client Projects

List of Figures

Figure 1. Global Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 2. Global Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 3. Global Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 4. Global Customer Information System Market Share (%), By Application, 2018-2032F
Figure 5. Global Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 6. Global Customer Information System Market Share (%), By Region, 2018-2032F
Figure 7. North America Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 8. North America Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 9. North America Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 10. North America Customer Information System Market Share (%), By Application, 2018-2032F
Figure 11. North America Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 12. North America Customer Information System Market Share (%), By Country, 2018-2032F
Figure 13. United States Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 14. United States Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 15. United States Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 16. United States Customer Information System Market Share (%), By Application, 2018-2032F
Figure 17. United States Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 18. Canada Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 19. Canada Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 20. Canada Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 21. Canada Customer Information System Market Share (%), By Application, 2018-2032F
Figure 22. Canada Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 23. Mexico Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 24. Mexico Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 25. Mexico Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 26. Mexico Customer Information System Market Share (%), By Application, 2018-2032F
Figure 27. Mexico Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 28. Europe Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 29. Europe Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 30. Europe Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 31. Europe Customer Information System Market Share (%), By Application, 2018-2032F
Figure 32. Europe Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 33. Europe Customer Information System Market Share (%), By Country, 2018-2032F
Figure 34. Germany Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 35. Germany Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 36. Germany Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 37. Germany Customer Information System Market Share (%), By Application, 2018-2032F
Figure 38. Germany Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 39. France Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 40. France Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 41. France Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 42. France Customer Information System Market Share (%), By Application, 2018-2032F
Figure 43. France Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 44. Italy Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 45. Italy Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 46. Italy Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 47. Italy Customer Information System Market Share (%), By Application, 2018-2032F
Figure 48. Italy Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 49. United Kingdom Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 50. United Kingdom Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 51. United Kingdom Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 52. United Kingdom Customer Information System Market Share (%), By Application, 2018-2032F
Figure 53. United Kingdom Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 54. Russia Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 55. Russia Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 56. Russia Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 57. Russia Customer Information System Market Share (%), By Application, 2018-2032F
Figure 58. Russia Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 59. Netherlands Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 60. Netherlands Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 61. Netherlands Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 62. Netherlands Customer Information System Market Share (%), By Application, 2018-2032F
Figure 63. Netherlands Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 64. Spain Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 65. Spain Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 66. Spain Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 67. Spain Customer Information System Market Share (%), By Application, 2018-2032F
Figure 68. Spain Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 69. Turkey Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 70. Turkey Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 71. Turkey Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 72. Turkey Customer Information System Market Share (%), By Application, 2018-2032F
Figure 73. Turkey Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 74. Poland Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 75. Poland Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 76. Poland Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 77. Poland Customer Information System Market Share (%), By Application, 2018-2032F
Figure 78. Poland Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 79. South America Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 80. South America Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 81. South America Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 82. South America Customer Information System Market Share (%), By Application, 2018-2032F
Figure 83. South America Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 84. South America Customer Information System Market Share (%), By Country, 2018-2032F
Figure 85. Brazil Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 86. Brazil Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 87. Brazil Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 88. Brazil Customer Information System Market Share (%), By Application, 2018-2032F
Figure 89. Brazil Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 90. Argentina Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 91. Argentina Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 92. Argentina Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 93. Argentina Customer Information System Market Share (%), By Application, 2018-2032F
Figure 94. Argentina Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 95. Asia-Pacific Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 96. Asia-Pacific Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 97. Asia-Pacific Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 98. Asia-Pacific Customer Information System Market Share (%), By Application, 2018-2032F
Figure 99. Asia-Pacific Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 100. Asia-Pacific Customer Information System Market Share (%), By Country, 2018-2032F
Figure 101. India Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 102. India Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 103. India Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 104. India Customer Information System Market Share (%), By Application, 2018-2032F
Figure 105. India Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 106. China Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 107. China Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 108. China Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 109. China Customer Information System Market Share (%), By Application, 2018-2032F
Figure 110. China Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 111. Japan Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 112. Japan Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 113. Japan Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 114. Japan Customer Information System Market Share (%), By Application, 2018-2032F
Figure 115. Japan Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 116. Australia Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 117. Australia Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 118. Australia Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 119. Australia Customer Information System Market Share (%), By Application, 2018-2032F
Figure 120. Australia Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 121. Vietnam Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 122. Vietnam Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 123. Vietnam Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 124. Vietnam Customer Information System Market Share (%), By Application, 2018-2032F
Figure 125. Vietnam Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 126. South Korea Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 127. South Korea Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 128. South Korea Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 129. South Korea Customer Information System Market Share (%), By Application, 2018-2032F
Figure 130. South Korea Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 131. Indonesia Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 132. Indonesia Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 133. Indonesia Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 134. Indonesia Customer Information System Market Share (%), By Application, 2018-2032F
Figure 135. Indonesia Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 136. Philippines Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 137. Philippines Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 138. Philippines Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 139. Philippines Customer Information System Market Share (%), By Application, 2018-2032F
Figure 140. Philippines Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 141. Middle East & Africa Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 142. Middle East & Africa Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 143. Middle East & Africa Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 144. Middle East & Africa Customer Information System Market Share (%), By Application, 2018-2032F
Figure 145. Middle East & Africa Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 146. Middle East & Africa Customer Information System Market Share (%), By Country, 2018-2032F
Figure 147. Saudi Arabia Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 148. Saudi Arabia Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 149. Saudi Arabia Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 150. Saudi Arabia Customer Information System Market Share (%), By Application, 2018-2032F
Figure 151. Saudi Arabia Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 152. UAE Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 153. UAE Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 154. UAE Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 155. UAE Customer Information System Market Share (%), By Application, 2018-2032F
Figure 156. UAE Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 157. South Africa Customer Information System Market, By Value, In USD Billion, 2018-2032F
Figure 158. South Africa Customer Information System Market Share (%), By Offerings, 2018-2032F
Figure 159. South Africa Customer Information System Market Share (%), By Deployment Mode, 2018-2032F
Figure 160. South Africa Customer Information System Market Share (%), By Application, 2018-2032F
Figure 161. South Africa Customer Information System Market Share (%), By End-user Industry, 2018-2032F
Figure 162. By Offerings Map-Market Size (USD Billion) & Growth Rate (%), 2024
Figure 163. By Deployment Mode Map-Market Size (USD Billion) & Growth Rate (%), 2024
Figure 164. By Application Map-Market Size (USD Billion) & Growth Rate (%), 2024
Figure 165. By End-user Industry Map-Market Size (USD Billion) & Growth Rate (%), 2024
Figure 166. By Region Map-Market Size (USD Billion) & Growth Rate (%), 2024

Product Code: MX13246

Global customer information system market is projected to witness a CAGR of 10.11% during the forecast period 2025-2032, growing from USD 1.65 billion in 2024 to USD 3.57 billion in 2032. The global customer information system market is experiencing strong growth due to increasing digitalization in the utility sector and the rising demand for efficient customer data management. Advancements in cloud computing, AI, and smart grid technologies are further driving adoption, enabling utilities to enhance service delivery, billing accuracy, and customer engagement.

The global customer information system market is witnessing growth as energy companies and utilities move towards sophisticated infrastructure and service models, and the need for centralized systems to manage customer interactions, usage, and bill data has increased tremendously. This transformation is being fueled by the growing volume of consumer information that gets generated through digital communication tools, smart meters, and electronic billing systems.

Apart from that, new technologies such as cloud, AI, and analytics are also increasingly defining CIS platforms. These technologies allow utilities to monitor data in real-time, have predictive maintenance, and tailor customer interactions and thereby help streamline the delivery of services and customer satisfaction. Furthermore, companies in the market are announcing partnerships to offer better customer experience. For instance, in September 2024, KUBRA partnered with Advanced Utility Systems to enhance customer experience. Through this partnership, KUBRA's customer experience management offerings are integrated with Advanced Utility Systems' Infinity CIS to optimize utility customer service operations more effectively.

Research also indicates that the adoption of smart grid technologies and online billing systems will support significant CIS demand growth in global markets. These systems not only bring greater internal efficiency for utilities but also provide end-users with greater transparency and access to their consumption and bills.

Rising Demand for Efficient Utility Customer Management Drives Global Market Growth

The growing requirement for effective utility customer management is one of the major drivers for the global customer information system (CIS) market growth. As smart meters, dynamic pricing, and real-time monitoring become more widespread among utilities, such as electricity, water, and gas, utility firms require sophisticated systems capable of managing massive amounts of customer data, billing, and service requests. Contemporary CIS facilitates smooth interchange of diverse channels, enhances customer interaction, and simplifies business operations by providing a single platform, such customer information system for storage of data, analysis, and communication with customers, driving the global customer information system market demand.

Companies must also enhance customer satisfaction while ensuring compliance with regulatory requirements. CIS (Customer Information System) solutions meet demands by enabling personalized customer interactions, automated billing, efficient complaint resolution, and streamlined power outage management. Data openness is also promoted by the systems, which is critical in customer trust development. For example, in March 2025, Cisco Systems, Inc. introduced agentic AI solutions in Webex, an American subsidiary of Cisco, to enhance customer and employee experiences. These innovations include the Webex AI Agent, which offers 24/7 self-service with natural, human-like interactions, and the Cisco AI Assistant for Webex Contact Center, designed to improve agent and customer service experience.

Increasing Need for Omni-Channel Customer Engagement Fuels Global Market

The growing demand for omnichannel customer engagement is a key driver of the global Customer Information System (CIS) market. As consumers expect seamless interactions across digital, mobile, and traditional platforms, utility companies are adopting advanced CIS solutions to deliver unified, personalized experiences while improving efficiency and compliance. Another one of the most significant factors for growth in the customer information system (CIS) market is the increasing stringency of regulatory demands and compliance systems, particularly in the energy and utility sectors. Utilities are being increasingly mandated to provide high levels of data transparency, precise billing, energy consumption reporting, and anonymity of the customer. Such regulatory demands are making companies invest in advanced CIS platforms that can offer regulatory compliance as well as improving operational efficiency.

CIS enables utilities to manage evolving requirements by consolidating customer data, automating billing processes, generating complaints, and offering an auditable trail for every customer transaction. For instance, in May 2024, Hansen Technologies led an AI-enabled catalyst project with technology partners such as Amazon Web Services (AWS), NTT Data, AwareX, and Prodapt. The initiative aims to drive digital transformation across the telecommunications sector through the deployment of AI to enhance operational efficiency and customer experience.

Cloud Segment Dominates the Global Customer Information System Market Shares

Cloud-based solutions hold the biggest market share in the Customer Information System (CIS) market due to their scalability, affordability, and enablement of real-time data access and seamless customer interaction. With digital-first operations increasingly on the rise, cloud-based CIS solutions offer a flexible solution that dismisses the use of outdated IT infrastructure and enables businesses to scale in top gear without incurring high maintenance.

Cloud-based solutions enable faster deployment, remote accessibility, and enhanced data security-essential features for industries such as utilities, telecommunications, and banking, which manage vast customer bases and highly sensitive information. Moreover, integration with other cloud-native apps such as CRM, billing, and analytics platforms allows organizations to deliver customized and timely customer experiences. For instance, in September 2024, Oracle Corporation and Google LLC (Google Cloud) stated that Oracle Database services are now generally available on Oracle Cloud Infrastructure (OCI) running natively in Google Cloud data centers. The multi-cloud partnership enables customers to simplify cloud migration and innovate faster through services such as Vertex AI and Oracle Database 23ai. This cloud-based CIS solution has been adopted by several prominent utility providers to maximize business responsiveness and customer satisfaction. As cloud computing, cybersecurity, and the integration of AI keep advancing, the cloud-based CIS sector continues to rule the market, innovate, and provide greater value to organizations seeking future-proof customer management systems.

North America Dominates the Global Customer Information System Market

North America is the dominating region in the Customer Information System (CIS) market due to swift digitalization across businesses, high usage of innovative technologies, and a tight emphasis on customer-centric delivery of services. The region has well-developed utility, telecommunications, and energy industries that depend on sound customer management solutions to manage billing, service requests, and analytics effectively.

The United States and Canada lead the market, driven by progressive regulations, significant smart grid investments, and growing demand for real-time customer engagement and data transparency. Additionally, the region's focus on upgrading legacy systems and moving to cloud-based platforms continues to drive CIS adoption. For example, in August 2023, IBM Corporation reported that it completed its purchase of Apptio Inc., a technology business management software company. The acquisition is anticipated to reinforce IBM's IT automation offerings with high-end capabilities in resource optimization, observability, and application management for clients. North America's advanced technological infrastructure and innovation-focused approach position it as the global leader in the Customer Information System (CIS) market, outpacing other regions.

Impact of U.S. Tariffs on Global Customer Information System Market

The implementation of U.S. tariffs has significantly influenced the global customer information system market. While software itself remains untaxed, increased duties on imported hardware such as servers, network devices, and IoT components have raised infrastructure costs for CIS providers. These added expenses are often transferred to end-users, making system deployment more costly for utility companies and service organizations. Additionally, the tariffs have disrupted international supply chains, leading to hardware shortages and delayed deployments. Vendors are shifting towards localized production, improving software optimization to reduce hardware reliance, and introducing more flexible, cost-efficient deployment models. These strategic adjustments are helping companies maintain adoption momentum and navigate the market challenges caused by ongoing trade policies.

Key Players Landscape and Outlook

The global customer information system market is characterized by a blend of old-guard technology leaders and emerging niche players, which makes the market moderately consolidated. Simultaneously, niche players focus on specific utility segments and deliver customized solutions for specific industry requirements. Innovation and strategic alliances are the watchword in this market. Strategic acquisition is also being witnessed in the industry to expand capabilities and access markets. For instance, in September 2024, Oracle Corporation launched Oracle Energy and Water Data Intelligence, which is a data unification, analytics, and artificial intelligence platform for utility applications. The solution features pre-configured, industry-specific knowledge and enables utilities to make quick and improved decisions by orchestrating the bring-together of data from Oracle and third-party sources.

In the future, the CIS marketplace is poised to expand with increasing demand for cloud-based, integrated offerings that offer scalability, real-time analytics, and enhanced customer relationships. As regulation becomes more demanding and customers' expectations evolve, vendors that can deliver agile, secure, and innovative offerings will be well-placed to take advantage of developing opportunities.

1. Project Scope and Definitions

2. Research Methodology

3. Impact of U.S. Tariffs

4. Executive Summary

5. Voice of Customers

5.1. Respondent Demographics
5.2. Brand Awareness
5.3. Factors Considered in Purchase Decisions
5.4. Challenges Faced Post Purchase

6. Global Customer Information System Market Outlook, 2018-2032F

6.1. Market Size Analysis & Forecast
- 6.1.1. By Value
6.2. Market Share Analysis & Forecast
- 6.2.1. By Offerings
  - 6.2.1.1. Software
  - 6.2.1.2. Services
- 6.2.2. By Deployment Mode
  - 6.2.2.1. Cloud
  - 6.2.2.2. On-Premises
  - 6.2.2.3. Hybrid
- 6.2.3. By Application
  - 6.2.3.1. Customer Data Storage and Retrieval
  - 6.2.3.2. Billing and Payment Automation
  - 6.2.3.3. Service Order Management
  - 6.2.3.4. Usage Analytics and Reporting
  - 6.2.3.5. Others
- 6.2.4. By End-user Industry
  - 6.2.4.1. Electricity and Power Distribution Utilities
  - 6.2.4.2. Water and Wastewater Management
  - 6.2.4.3. Others
- 6.2.5. By Region
  - 6.2.5.1. North America
  - 6.2.5.2. Europe
  - 6.2.5.3. Asia-Pacific
  - 6.2.5.4. South America
  - 6.2.5.5. Middle East and Africa
- 6.2.6. By Company Market Share Analysis (Top 5 Companies and Others - By Value, 2024)
6.3. Market Map Analysis, 2024
- 6.3.1. By Offerings
- 6.3.2. By Deployment Mode
- 6.3.3. By Application
- 6.3.4. By End-user Industry
- 6.3.5. By Region

7. North America Customer Information System Market Outlook, 2018-2032F

7.1. Market Size Analysis & Forecast
- 7.1.1. By Value
7.2. Market Share Analysis & Forecast
- 7.2.1. By Offerings
  - 7.2.1.1. Software
  - 7.2.1.2. Services
- 7.2.2. By Deployment Mode
  - 7.2.2.1. Cloud
  - 7.2.2.2. On-Premises
  - 7.2.2.3. Hybrid
- 7.2.3. By Application
  - 7.2.3.1. Customer Data Storage and Retrieval
  - 7.2.3.2. Billing and Payment Automation
  - 7.2.3.3. Service Order Management
  - 7.2.3.4. Usage Analytics and Reporting
  - 7.2.3.5. Others
- 7.2.4. By End-user Industry
  - 7.2.4.1. Electricity and Power Distribution Utilities
  - 7.2.4.2. Water and Wastewater Management
  - 7.2.4.3. Others
- 7.2.5. By Country
  - 7.2.5.1. United States
  - 7.2.5.2. Canada
  - 7.2.5.3. Mexico
7.3. Country Market Assessment
- 7.3.1. United States Customer Information System Market Outlook, 2018-2032F
  - 7.3.1.1. Market Size Analysis & Forecast
    - 7.3.1.1.1. By Value
  - 7.3.1.2. Market Share Analysis & Forecast
    - 7.3.1.2.1. By Offerings
      - 7.3.1.2.1.1. Software
      - 7.3.1.2.1.2. Services
    - 7.3.1.2.2. By Deployment Mode
      - 7.3.1.2.2.1. Cloud
      - 7.3.1.2.2.2. On-Premises
      - 7.3.1.2.2.3. Hybrid
    - 7.3.1.2.3. By Application
      - 7.3.1.2.3.1. Customer Data Storage and Retrieval
      - 7.3.1.2.3.2. Billing and Payment Automation
      - 7.3.1.2.3.3. Service Order Management
      - 7.3.1.2.3.4. Usage Analytics and Reporting
      - 7.3.1.2.3.5. Others
    - 7.3.1.2.4. By End-user Industry
      - 7.3.1.2.4.1. Electricity and Power Distribution Utilities
      - 7.3.1.2.4.2. Water and Wastewater Management
      - 7.3.1.2.4.3. Others

All segments will be provided for all regions and countries covered

8. Europe Customer Information System Market Outlook, 2018-2032F

8.1. Germany
8.2. France
8.3. Italy
8.4. United Kingdom
8.5. Russia
8.6. Netherlands
8.7. Spain
8.8. Turkey
8.9. Poland

9. Asia-Pacific Customer Information System Market Outlook, 2018-2032F

9.1. India
9.2. China
9.3. Japan
9.4. Australia
9.5. Vietnam
9.6. South Korea
9.7. Indonesia
9.8. Philippines

10. South America Customer Information System Market Outlook, 2018-2032F

10.1. Brazil
10.2. Argentina

11. Middle East and Africa Customer Information System Market Outlook, 2018-2032F

11.1. Saudi Arabia
11.2. UAE
11.3. South Africa

12. Porter's Five Forces Analysis

13. PESTLE Analysis

14. Market Dynamics

14.1. Market Drivers
14.2. Market Challenges

15. Market Trends and Developments

16. Case Studies

17. Competitive Landscape

17.1. Competition Matrix of Top 5 Market Leaders
17.2. SWOT Analysis for Top 5 Players
17.3. Key Players Landscape for Top 10 Market Players
- 17.3.1. Oracle Corporation
  - 17.3.1.1. Company Details
  - 17.3.1.2. Key Management Personnel
  - 17.3.1.3. Key Products/Services Offered
  - 17.3.1.4. Key Financials (As Reported)
  - 17.3.1.5. Key Market Focus and Geographical Presence
  - 17.3.1.6. Recent Developments/Collaborations/Partnerships/Mergers and Acquisition
- 17.3.2. SAP SE
- 17.3.3. Hansen Technologies Limited
- 17.3.4. Insightly, Inc.
- 17.3.5. Solteq Plc
- 17.3.6. Wipro Limited
- 17.3.7. IBM Corporation
- 17.3.8. CSG Systems, Inc.
- 17.3.9. Inhemeter co., Ltd
- 17.3.10. Itineris NV

Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.

顧客情報システムの世界市場：提供区分・展開モード・用途・エンドユーザー産業・地域別の機会および予測 (2018-2032年)

Global Customer Information System Market Assessment, By Offerings, By Deployment Mode, By Application, By End-user Industry, By Region, Opportunities and Forecast, 2018-2032F

目次

第1章 プロジェクトの範囲と定義

第2章 調査手法

第3章 米国の関税の影響

第4章 エグゼクティブサマリー

第5章 顧客の声

第6章 世界の顧客情報システム市場の展望

第7章 北米の顧客情報システム市場の展望

第8章 欧州の顧客情報システム市場の展望

第9章 アジア太平洋の顧客情報システム市場の展望

第10章 南米の顧客情報システム市場の展望

第11章 中東・アフリカの顧客情報システム市場の展望

第12章 ポーターのファイブフォース分析

第13章 PESTLE分析

第14章 市場力学

第15章 市場動向・展開

第16章 ケーススタディ

第17章 競合情勢

第18章 戦略的提言

第19章 調査会社について・免責事項