日本の施設管理市場：タイプ別、モード別、産業タイプ別、エンドユーザー別、地域別、機会、予測、2018年～2032年

日本の施設管理の市場規模は、非中核業務のアウトソーシング傾向の高まりや不動産セクターの拡大などいくつかの要因から、2025年～2032年の予測期間中に7.16％のCAGRで拡大し、2024年の532億8,000万米ドルから2032年には926億2,000万米ドルに成長すると予測されています。組織や政府機関は、メンテナンス、セキュリティ、清掃サービスを含む総合的な施設管理ソリューションの利点を実感しており、グリーンな実践を促進する安全性と環境持続可能性に関する政府規制が後押ししています。インフラ支出の増加も、特にヘルスケア、小売、製造業の市場成長に寄与しています。

施設管理に組み込まれたスマートビルディング技術は、リアルタイムのモニタリングや予知保全を可能にし、業務効率のあり方を変えつつあります。企業が消費者の期待や規制要件の変化に適応するにつれて、包括的な施設管理ソリューションに対する需要は拡大し続けています。市場は地域力学も反映しており、東京や大阪などの都心部では技術的に先進的なソリューションへの需要が高まる一方、地方では費用対効果の高い必要不可欠なサービスに注目が集まっています。競合情勢は、統合施設管理ソリューションを提供する世界的参入企業と、清掃やセキュリティシステムなどの単一サービスソリューションに注力するローカル企業の組み合わせで構成されます。この多様性により、特定の業界のニーズに合わせた施設管理ソリューションの提供が可能になります。さらに、日本における都市化と工業化の継続的動向は、施設管理領域における革新的用途のさらなる機会を提供します。企業がメンテナンス、修理、その他業務効率化におけるサービス・ポートフォリオを多様化させているため、市場は様々な分野で成長する可能性が高いです。

例えば、2024年10月、Colliers International Japan K.K.のホテル＆ホスピタリティ・サービス部門が日本で営業を開始します。Colliersは9月、成長する日本事業における新たなサービス提供の確立を発表しました。ホテル＆ホスピタリティ・サービス部門の設立により、Colliersは日本で培ったホテル＆ホスピタリティ分野における豊富な実績とノウハウを活用します。

例えば、2024年10月、NTT DATA CorporationとWorkday, Inc.は、日本の企業に先進的なヒューマンキャピタルマネジメント（HCM）ソリューションを提供する戦略的サービスパートナーシップを締結しました。この協業により、Workday Human Capital Managementを活用したコンサルティングから導入までのエンドツーエンドサービスが提供されます。この取り組みは、労働力不足に対処し、ワークフォースマネジメントのデジタル変革を推進することを目的としています。このパートナーシップは、企業価値と持続的成長を高めるための人的資源の最適化に焦点を当てています。

当レポートでは、日本の施設管理市場について調査し、市場の概要とともに、タイプ別、モード別、産業タイプ別、エンドユーザー別、地域別動向、および市場に参入する企業のプロファイルなどを提供しています。

目次

第1章 プロジェクトの範囲と定義

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 顧客の声

第5章 日本の施設管理市場の見通し、2018年～2032年

• 市場規模の分析と予測
• 市場シェア分析と予測
• 市場マップ分析、2024年
  • タイプ別
  • モード別
  • 産業タイプ別
  • エンドユーザー別
  • 地域別

第6章 ポーターのファイブフォース分析

第7章 PESTLE分析

第8章 市場力学

第9章 市場の動向と発展

第10章 ケーススタディ

第11章 競合情勢

• 市場リーダートップ5の競合マトリックス
• 参入企業トップ5のSWOT分析
• 市場の主要企業トップ10の情勢
  • FM System, Inc.
  • CBRE K.K.
  • Jones Lang LaSalle K.K.
  • ISS Group
  • Nippon Kanzai Holdings Co., Ltd.
  • Compass Group Japan Inc.
  • Globeship Sodexo Corporate Services K.K.
  • Asahi Facilities Inc.
  • Kanden Facilities Co., Ltd
  • Cushman & Wakefield Asset Management K.K.

第12章 戦略的提言

第13章 調査会社について・免責事項

List of Tables

• Table 1. Competition Matrix of Top 5 Market Leaders
• Table 2. Mergers & Acquisitions/ Joint Ventures (If Applicable)
• Table 3. About Us - Regions and Countries Where We Have Executed Client Projects

List of Figures

• Figure 1. Japan Facility Management Market, By Value, In USD Billion, FY2018-FY2032F
• Figure 2. Japan Facility Management Market Share (%), By Type, FY2018-FY2032F
• Figure 3. Japan Facility Management Market Share (%), By Mode, FY2018-FY2032F
• Figure 4. Japan Facility Management Market Share (%), By Industry Type, FY2018-FY2032F
• Figure 5. Japan Facility Management Market Share (%), By End-user, FY2018-FY2032F
• Figure 6. Japan Facility Management Market Share (%), By Region, FY2018-FY2032F
• Figure 7. By Type Map-Market Size (USD Billion) & Growth Rate (%), FY2024
• Figure 8. By Mode Map-Market Size (USD Billion) & Growth Rate (%), FY2024
• Figure 9. By Industry Type Map-Market Size (USD Billion) & Growth Rate (%), FY2024
• Figure 10. By End-user Map-Market Size (USD Billion) & Growth Rate (%), FY2024
• Figure 11. By Region Map-Market Size (USD Billion) & Growth Rate (%), FY2024

Japan facility management market is projected to witness a CAGR of 7.16% during the forecast period FY2025-FY2032, growing from USD 53.28 billion in FY2024 to USD 92.62 billion in FY2032 due to several factors including rising trend of outsourcing non-core operations and expansion in the real estate sector. Organizations and government institutions are realizing the benefits of integrated facility management solutions that involve maintenance, security, and cleaning services, fueled by government regulations related to safety and environmental sustainability that promote green practices. Increased infrastructure spending is also contributing to market growth, especially in healthcare, retail, and manufacturing.

Smart building technologies incorporated in facility management are changing the face of operational efficiency, allowing for real-time monitoring and predictive maintenance. As businesses adapt to changing consumer expectations and regulatory requirements, the demand for comprehensive facility management solutions continues to grow. The market also reflects regional dynamics, with urban centers such as Tokyo and Osaka driving demand for technologically advanced solutions while rural areas focus on cost-effective and essential services. The competitive landscape consists of a combination of global players that provide integrated facility management solutions and local players focusing on single-service solutions, such as cleaning and security systems. This diversity will allow for the provision of facility management solutions tailored to specific industry needs. Additionally, the continued urbanization and industrialization trends in Japan provide further opportunities for innovative applications within the facility management domain. As companies are diversifying their service portfolio in maintenance, repair, and other services efficiency in operations, the market is likely to grow across various sectors.

For instance, in October 2024, Colliers International Japan K.K.'s hotels & hospitality Services division commences operation in Japan. Colliers announced the establishment of a new service offering in its growing Japan business in September. With the establishment of the new Hotels & Hospitality Services team in Japan, Colliers leverage our extensive track record and know-how in the hotel and hospitality sector, cultivated in Japan.

For instance, in October 2024, NTT DATA Corporation and Workday, Inc. signed a strategic service partnership to deliver advanced Human Capital Management (HCM) solutions to Japanese enterprises. The collaboration will provide end-to-end services, from consulting to implementation, using Workday Human Capital Management. This initiative aims to address labor shortages and drive digital transformation in workforce management. The partnership focuses on optimizing human resources to enhance corporate value and sustainable growth.

Technological Developments Drive the Market

Technological developments and the advent of humanoid robots to provide facility management services in Japan profoundly impact the market. These robots are used in government institutions, including railways, as a part of this trend. These robots can paint, lift heavy objects, and quickly provide maintenance services that enhance operations' efficiency and safety through reduced human exposure to hazardous environments. With the labor force moving into decline, the adoption and incorporation of robotics fill the gap created by a dwindling workforce. This enables companies to maintain productivity while minimizing the impact of the declining employee count. The deployment of such technologies facilitates the efficient delivery of services while addressing the challenges brought by the elderly and aging population, hence making facility management more efficient and sustainable in the long term.

For instance, in June 2024, Sumitomo Mitsui Financial Group and Recruit signed an agreement to explore financial service collaboration through Recruit's "Air Business Tools." The partnership aims to enhance productivity for Japan's small and medium-sized enterprises amid a labor shortage. SMBC focuses on digital marketing and corporate solutions, while Recruit seeks to improve business efficiency. The collaboration will explore digital financial services to support SME growth.

Growth in Soft Services Drives the Market

The growth in soft services is driving the facility management market. These services include essential functions such as cleaning, security, catering, and waste management, which are increasingly in demand by organizations to enhance operational efficiency and occupant satisfaction. The growing focus on hygiene and safety, particularly in response to recent global health challenges, has increased demand for professional cleaning and sanitization services across various sectors. Moreover, the integration of technology, including IoT and analytics, is changing the way soft services are delivered, offering real-time monitoring and better decision-making. This is because as businesses continue outsourcing non-core functions to specialized providers, the segment of soft services is expected to expand further to solidify its pivotal role in shaping the future of facility management.

For instance, in January 2024, Skyline Robotics Ltd., developers of Ozmo, the world's first high-rise window-cleaning robot has been awarded a patent from Japan related to the automation of work and using robotic arms on a building's facade. As businesses realize the need to innovate products for facility performance and occupant comfort, soft services will continue to be a core part of the facility management industry, defining its future direction and operational standards.

Commercial Segment Dominates the Market

The commercial segment dominates the facility management market. This sector involves several establishments, such as offices, retail spaces, and healthcare facilities that require efficient management services. The increasing demand for well-maintained environments to boost productivity and ensure safety is driving this growth. As businesses are focusing on providing high-quality facility management to maintain their workspaces, commercial spaces have become sophisticated and require more advanced solutions. Moreover, increased urbanization and changing consumer needs in the retail and hospitality sectors also require effective facility management services. Thus, the commercial segment will continue to hold its ground in the future scenario of facility management services.

For instance, in December 2024, Hochiki and Ajira formed a business partnership to commercialize AI-driven security and facility management solutions. By integrating Hochiki's security systems with Ajira's behavioral recognition AI, the collaboration aims to enhance operational efficiency, reduce security costs, and address labor shortages in the security industry. This initiative will strengthen security offerings for commercial facilities and office buildings. Both companies see this partnership as a step toward expanding business opportunities in the growing smart security market.

Central Japan Acquires the Highest Market Share

Central Japan holds the major market share of facility management activities, with growing infrastructural development and an increasing paradigm shift towards outsourcing non-core business operations. In addition, considerable investments in commercial real estate in this region, with office buildings and retail spaces meeting the demands of the expanding urban population. Furthermore, the booming industries in Central Japan - including manufacturing and technology require effective and all-encompassing facility management solutions to maintain operational efficiency. To cater to the demands of companies, new offices officially opened in Tokyo's Shibuya business district, reflecting a strategic move to meet the increasing demand for sustainable information technology solutions.

For instance, in December 2024, ALSOK completed the acquisition of Osaka-based building management company Kanso, strengthening its facility management (FM) business. The company acquired 100% of Kanso's shares from H2O Commercial Development as part of its M&A strategy. This move expanded ALSOK's FM operations in the Kansai region, following its 2022 investments in three other firms.

Future Market Scenario (FY2025 - FY2032F)

The Japan facility management market will increasingly incorporate smart technologies, enhancing operational efficiency and predictive maintenance. This shift will enable real-time monitoring and data-driven decision-making across various facilities.

Growing environmental awareness will drive demand for sustainable facility management practices. Companies will prioritize green initiatives, aligning with government regulations aimed at reducing carbon footprints and promoting energy efficiency.

The trend of outsourcing non-core operations is expected to gain momentum, allowing businesses to focus on their core competencies. This will create opportunities for facility management providers to offer integrated solutions that streamline services and reduce costs.

The commercial real estate sector will continue to thrive, leading to increased demand for comprehensive facility management services. As infrastructure development accelerates, facility managers will play a crucial role in optimizing operations within hotels, retail spaces, and office buildings.

Key Players Landscape and Outlook

The competitive landscape of the Japan facility management market is characterized by high fragmentation, with numerous players of varying sizes actively participating. Major international vendors offer integrated solutions, while local companies often focus on single-service contracts. This diversity fosters a dynamic environment where companies engage in mergers, acquisitions, and partnerships to enhance their service offerings and address market challenges. Notable players are leveraging technology and innovation to improve service delivery. The shift towards integrated facilities management is a key trend, as organizations seek streamlined operations and enhanced efficiency. Additionally, the increasing emphasis on sustainability and compliance with safety regulations further shapes competitive strategies within the market.

For instance, in March 2023, CBRE K.K. announced a partnership with INSPACE, an Australian PropTech company specializing in digital twins, 3D stacks, and 360-degree virtual tours of real estate properties. CBRE's newly formed PropTech Solutions business unit provides innovative solutions for the real estate industry.

Table of Contents

1. Project Scope and Definitions

2. Research Methodology

3. Executive Summary

4. Voice of Customer

• 4.1. Service and Market Intelligence
• 4.2. Brand Awareness
• 4.3. Factors Considered in Purchase Decisions
  • 4.3.1. Features and Other Value-Added Service
  • 4.3.2. Service Quality
  • 4.3.3. Service Scope
  • 4.3.4. Technology and Innovation
  • 4.3.5. Customer Support
  • 4.3.6. Scalability
  • 4.3.7. Flexibility
• 4.4. Unmet Needs

5. Japan Facility Management Market Outlook, FY2018-FY2032F

• 5.1. Market Size Analysis & Forecast
  • 5.1.1. By Value
• 5.2. Market Share Analysis & Forecast
  • 5.2.1. By Type
    • 5.2.1.1. Hard Service
      • 5.2.1.1.1. Plumbing
      • 5.2.1.1.2. Electrical Works
      • 5.2.1.1.3. Maintenance and Repair
      • 5.2.1.1.4. Others
    • 5.2.1.2. Soft Service
      • 5.2.1.2.1. Security and Safety
      • 5.2.1.2.2. Cleaning
      • 5.2.1.2.3. Waste Removal
      • 5.2.1.2.4. Others
  • 5.2.2. By Mode
    • 5.2.2.1. Single
    • 5.2.2.2. Integrated
  • 5.2.3. By Industry Type
    • 5.2.3.1. Organized
    • 5.2.3.2. Unorganized
  • 5.2.4. By End-user
    • 5.2.4.1. Commercial
    • 5.2.4.2. Residential
    • 5.2.4.3. Industrial
    • 5.2.4.4. Public
  • 5.2.5. By Region
    • 5.2.5.1. North [Hokkaido and Tohoku]
    • 5.2.5.2. Central [Kanto and Chubu]
    • 5.2.5.3. South [Kansai, Chugoku, Shikoku, and Kyushu & Okinawa]
  • 5.2.6. By Company Market Share Analysis (Top 5 Companies and Others - By Value, FY2024)
• 5.3. Market Map Analysis, FY2024
  • 5.3.1. By Type
  • 5.3.2. By Mode
  • 5.3.3. By Industry Type
  • 5.3.4. By End-user
  • 5.3.5. By Region

6. Porter's Five Forces Analysis

7. PESTLE Analysis

8. Market Dynamics

• 8.1. Market Drivers
• 8.2. Market Challenges

9. Market Trends and Developments

10. Case Studies

11. Competitive Landscape

• 11.1. Competition Matrix of Top 5 Market Leaders
• 11.2. SWOT Analysis for Top 5 Players
• 11.3. Key Players Landscape for Top 10 Market Players
  • 11.3.1. FM System, Inc.
    • 11.3.1.1. Company Details
    • 11.3.1.2. Key Management Personnel
    • 11.3.1.3. Products and Services
    • 11.3.1.4. Financials (As Reported)
    • 11.3.1.5. Key Market Focus and Geographical Presence
    • 11.3.1.6. Recent Developments/Collaborations/Partnerships/Mergers and Acquisition
  • 11.3.2. CBRE K.K.
  • 11.3.3. Jones Lang LaSalle K.K.
  • 11.3.4. ISS Group
  • 11.3.5. Nippon Kanzai Holdings Co., Ltd.
  • 11.3.6. Compass Group Japan Inc.
  • 11.3.7. Globeship Sodexo Corporate Services K.K.
  • 11.3.8. Asahi Facilities Inc.
  • 11.3.9. Kanden Facilities Co., Ltd
  • 11.3.10. Cushman & Wakefield Asset Management K.K.

Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.

12. Strategic Recommendations

13. About Us and Disclaimer