BFSI BPOサービス市場：動向、機会、競合分析【2023-2028年】

BFSI BPOサービス市場の動向と予測

世界のBFSI BPOサービス市場は、2023年から2028年までのCAGRが9.1%で、2028年までに推定1,479億米ドルに達すると予測されます。この市場の主な促進要因は、クラウドベースおよびモバイル対応のBPOサービスに対する需要の高まり、デジタルバンキングの人気の高まり、定型的で予測可能なプロセスを自動化するための銀行業界におけるロボティクス・プロセス・オートメーションの採用増加です。世界のBFSI BPOサービス市場の将来性は、銀行、資本市場、保険会社の各分野におけるビジネスチャンスによって有望視されています。

BFSI BPOサービス市場の洞察

• Lucintelの予測によると、BFSIではマーケティング、顧客維持、顧客関係管理など、事業運営に重要な業務を処理するためにBPOサービスが大きく利用されているため、顧客サービス分野が予測期間中に最も高い成長を遂げる見込みです。
• 銀行・金融業界では、業務の改善、顧客への高い価値の提供、重要な業務への労働力とリソースの解放のためにBPOが大いに利用されているため、銀行は引き続き最大セグメントとなると思われます。
• 北米は、オンラインバンキングサービスの需要が大きく、同地域のBPO企業でクラウドコンピューティングの導入が進んでいることから、予測期間中も最大地域であり続けるとみられます。

本レポートでは、以下の11の主要な質問に回答している：

• Q.1.市場セグメントのうち、最も有望かつ高成長な機会は何か？
• Q.2.どのセグメントがより速いペースで成長するのか、またその理由は？
• Q.3.今後成長が加速すると思われる地域とその理由は？
• Q.4.市場力学に影響を与える主な要因は何か？市場における主な課題とビジネスリスクは？
• Q.5.この市場におけるビジネスリスクと競合の脅威は？
• Q.6.この市場における新たな動向とその理由は？
• Q.7.市場における顧客の需要の変化にはどのようなものがありますか？
• Q.8.この市場における新たな開発と、その開発をリードしている企業は？
• Q.9.この市場における主要企業は？また、主要企業はどのような戦略的取り組みを進めているのか？
• Q10.この市場における競合製品にはどのようなものがあり、材料や製品の代替による市場シェア低下の脅威はどの程度あるのか？
• Q11.過去5年間にどのようなM&Aが行われ、業界にどのような影響を与えたか？

目次

第1章 エグゼクティブサマリー

第2章 世界のBFSI BPOサービス市場：市場力学

• イントロダクション、背景、分類
• サプライチェーン
• 業界の促進要因と課題

第3章 2017年から2028年までの市場動向と予測分析

• マクロ経済動向（2017～2022年）と予測（2023～2028年）
• 世界のBFSI BPOサービス市場動向（2017～2022年）と予測（2023～2028年）
• サービス別の世界のBFSI BPOサービス市場
  • 顧客サービス
  • 財務及び会計
  • 人事
  • KPO
  • 調達とサプライチェーン
• 最終用途産業別の世界のBFSI BPOサービス市場
  • 銀行
  • 資本市場
  • 保険会社
  • その他

第4章 2017年から2028年までの地域別の市場動向と予測分析

• 地域別の世界のBFSI BPOサービス市場
• 北米のBFSI BPOサービス市場
• 欧州のBFSI BPOサービス市場
• アジア太平洋 BFSI BPOサービス市場
• その他地域 BFSI BPOサービス市場

第5章 競合の分析

• 製品ポートフォリオ分析
• 運用上の統合
• ポーターのファイブフォース分析

第6章 成長機会と戦略的分析

• 成長機会分析
  • サービス別の世界のBFSI BPOサービス市場の成長機会
  • 最終用途産業別の世界のBFSI BPOサービス市場の成長機会
  • 地域別の世界のBFSI BPOサービス市場の成長機会
• 世界のBFSI BPOサービス市場の新たな動向
• 戦略的分析
  • 新製品の開発
  • 世界のBFSI BPOサービス市場の能力拡大
  • 世界のBFSI BPOサービス市場における合併、買収、合弁事業
  • 認証とライセンシング

第7章 有力企業の企業プロファイル

• Accenture
• Cognizant
• Concentrix
• Genpact
• Infosys
• Mphasis
• NTT Data

BFSI BPO Service Market Trends and Forecast

The future of the global BFSI BPO service market looks promising with opportunities in the bank, capital market, and insurance company sectors. The global BFSI BPO service market is expected to reach an estimated $147.9 billion by 2028 with a CAGR of 9.1% from 2023 to 2028. The major drivers for this market are growing demand for cloud based and mobile-enabled BPO services, rising popularity of digital banking, and increasing adoption of robotics process automation in the banking industry to automate routine and predictable processes.

A more than 150-page report is developed to help in your business decisions.

BFSI BPO Service Market by Segment

The study includes trends and forecast for the global BFSI BPO service market by service, end use industry, and region

BFSI BPO Service Market by Service [Shipment Analysis by Value from 2017 to 2028]:

• Customer Service
• Finance and Accounting
• Human Resource
• KPO
• Procurement and Supply Chain
• Others

BFSI BPO Service Market by End Use Industry [Shipment Analysis by Value from 2017 to 2028]:

• Banks
• Capital Markets
• Insurance Companies
• Others

BFSI BPO Service Market by Region [Shipment Analysis by Value from 2017 to 2028]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

List of BFSI BPO Service Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies, BFSI BPO service companies cater to increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the BFSI BPO service companies profiled in this report include:

• Accenture
• Cognizant
• Concentrix Corporation
• Genpact
• Infosys Limited
• Mphasis
• NTT Data

BFSI BPO Service Market Insights

• Lucintel forecasts that customer service segment is expected to witness the highest growth over the forecast period due to the significant use of BPO services by BFSI to handle their marketing, customer retention, and customer relationship management, which are important for running the business.
• Banks will remain the largest segment due to the tremendous use of BPO by the banking and financial sectors to improve operations, deliver greater value to clients, and free up more labor and resources for essential duties.
• North America will remain the largest region over the forecast period due to significant demand for online banking services and increasing adoption of cloud-computing among BPO firms in the region.

Features of the Global BFSI BPO Service Market

• Market Size Estimates: BFSI BPO service market size estimation in terms of value ($B).
• Trend and Forecast Analysis: Market trends (2017 to 2022) and forecast (2023 to 2028) by various segments and regions.
• Segmentation Analysis: BFSI BPO service market size by various segments, such as by service, end use industry, and region in terms of value ($B).
• Regional Analysis: BFSI BPO service market breakdown by North America, Europe, Asia Pacific, and Rest of the World.
• Growth Opportunities: Analysis of growth opportunities in different service, end use industry, and regions for the BFSI BPO service market.
• Strategic Analysis: This includes M&A, new product development, and competitive landscape of the BFSI BPO service market.
• Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

• Q1. What is the BFSI BPO service market size?
• Answer: The global BFSI BPO service market is expected to reach an estimated $147.9 billion by 2028.
• Q2.What is the growth forecast for BFSI BPO service market?
• Answer: The global BFSI BPO service market is expected to grow with a CAGR of 9.1% from 2023 to 2028
• Q3.What are the major drivers influencing the growth of the BFSI BPO service market?
• Answer: The major drivers for this market are growing demand for cloud based and mobile-enabled BPO services, rising popularity of digital banking, and increasing adoption of robotics process automation in the banking industry to automate routine and predictable processes.
• Q4. What are the major segments for BFSI BPO service market?
• Answer: The future of the BFSI BPO service market looks promising with opportunities in the bank, capital market, and insurance company sectors.
• Q5. Who are the key BFSI BPO service companies?
• Answer: Some of the key BFSI BPO service companies are as follows:
  • Accenture
  • Cognizant
  • Concentrix
  • Genpact
  • Infosys
  • Mphasis
  • NTT Data
• Q6. Which BFSI BPO service market segment will be the largest in future?
• Answer: Lucintel forecasts that customer service segment is expected to witness the highest growth over the forecast period due to the significant use of BPO services by BFSI to handle their marketing, customer retention, and customer relationship management, which are important for running the business.
• Q7. In BFSI BPO service Market, which region is expected to be the largest in next 5 years?
• Answer: North America will remain the largest region over the forecast period due to significant demand for online banking services and increasing adoption of cloud-computing among BPO firms in the region.
• Q.8. Do we receive customization in this report?
• Answer: Yes, Lucintel provides 10% Customization Without any Additional Cost.

This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the global BFSI BPO market by service (customer service, finance and accounting, human resource, KPO, procurement & supply chain, and others), end use industry (banks, capital markets, insurance companies, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global BFSI BPO Service Market: Market Dynamics

• 2.1: Introduction, Background, and Classifications
• 2.2: Supply Chain
• 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2017 to 2028

• 3.1: Macroeconomic Trends (2017-2022) and Forecast (2023-2028)
• 3.2: Global BFSI BPO Service Market Trends (2017-2022) and Forecast (2023-2028)
• 3.3: Global BFSI BPO Service Market by Service
  • 3.3.1: Customer Service
  • 3.3.2: Finance and Accounting
  • 3.3.3: Human Resource
  • 3.3.4: KPO
  • 3.3.5: Procurement and Supply Chain
• 3.4: Global BFSI BPO Service Market by End Use Industry
  • 3.4.1: Banks
  • 3.4.2: Capital Markets
  • 3.4.3: Insurance Companies
  • 3.4.4: Others

4. Market Trends and Forecast Analysis by Region from 2017 to 2028

• 4.1: Global BFSI BPO Service Market by Region
• 4.2: North American BFSI BPO Service Market
  • 4.2.1: North American BFSI BPO Service Market by Service: Customer Service, Finance and Accounting, Human Resource, KPO, Procurement and Supply Chain, and Others
  • 4.2.2: North American BFSI BPO Service Market by End Use Industry: Banks, Capital Markets, Insurance Companies, and Others
• 4.3: European BFSI BPO Service Market
  • 4.3.1: European BFSI BPO Service Market by Service: Customer Service, Finance and Accounting, Human Resource, KPO, Procurement and Supply Chain, and Others
  • 4.3.2: European BFSI BPO Service Market by End Use Industry: Banks, Capital Markets, Insurance Companies, and Others
• 4.4: APAC BFSI BPO Service Market
  • 4.4.1: APAC BFSI BPO Service Market by Service: Customer Service, Finance and Accounting, Human Resource, KPO, Procurement and Supply Chain, and Others
  • 4.4.2: APAC BFSI BPO Service Market by End Use Industry: Banks, Capital Markets, Insurance Companies, and Others
• 4.5: ROW BFSI BPO Service Market
  • 4.5.1: ROW BFSI BPO Service Market by Service: Customer Service, Finance and Accounting, Human Resource, KPO, Procurement and Supply Chain, and Others
  • 4.5.2: ROW BFSI BPO Service Market by End Use Industry: Banks, Capital Markets, Insurance Companies, and Others

5. Competitor Analysis

• 5.1: Product Portfolio Analysis
• 5.2: Operational Integration
• 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

• 6.1: Growth Opportunity Analysis
  • 6.1.1: Growth Opportunities for the Global BFSI BPO Service Market by Service
  • 6.1.2: Growth Opportunities for the Global BFSI BPO Service Market by End Use Industry
  • 6.1.3: Growth Opportunities for the Global BFSI BPO Service Market by Region
• 6.2: Emerging Trends in the Global BFSI BPO Service Market
• 6.3: Strategic Analysis
  • 6.3.1: New Product Development
  • 6.3.2: Capacity Expansion of the Global BFSI BPO Service Market
  • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global BFSI BPO Service Market
  • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

• 7.1: Accenture
• 7.2: Cognizant
• 7.3: Concentrix
• 7.4: Genpact
• 7.5: Infosys
• 7.6: Mphasis
• 7.7: NTT Data