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市場調査レポート
商品コード
1154902
収束型課金の世界市場規模、シェア、産業動向分析レポート:オファリング別、デプロイメント別(オンプレミス、クラウド)、地域別展望と予測、2022年~2028年Global Convergent Billing Market Size, Share & Industry Trends Analysis Report By Offering, By Deployment (On-premise and Cloud), By Regional Outlook and Forecast, 2022 - 2028 |
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収束型課金の世界市場規模、シェア、産業動向分析レポート:オファリング別、デプロイメント別(オンプレミス、クラウド)、地域別展望と予測、2022年~2028年 |
出版日: 2022年10月31日
発行: KBV Research
ページ情報: 英文 251 Pages
納期: 即納可能
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収束型課金の世界市場規模は、2028年までに424億米ドルに達し、予測期間中にCAGR20.5%で上昇すると予想されています。
音声、データ、マルチメディア、コンテンツなど複数のサービスタイプのサポート、サービスのバンドルサポート、モバイル、固定、ブロードバンド、テレビなどすべての通信サービスに対して単一の請求書や明細書を作成する機能などが収束型課金・請求システムの特徴です。収束型課金システムは、リアルタイムでサービスを制御し、アカウント残高を監視することができると説明されています。
これには、エンドユーザーにサービスを提供する前に、加入者を認証したり、口座残高を確認することも含まれます。さらに、課金システムは、オペレータによって定義されたアカウント残高の閾値に達したときにユーザーに警告を発したり、リアルタイム課金によってクレジットが枯渇したことが示されたときにサービスの接続を停止することができます。このリアルタイム機能は、サービス利用者にプロモーションやアラートを提供し、利用率を高めるために活用することができます。
COVID-19影響度分析
近年、世界の大半の分野で不利な影響を受けています。これは、世界各地の行政機関による様々な予防措置や制限により、それぞれの産業やサプライチェーンの運営に大きな支障が生じたことに起因しています。また、多くの人々が経済的な影響を受けた結果、消費者は必要経費を節約するようになり、消費者需要が減少しています。これらの要因は、今後数年間、収束型課金市場の収益成長に圧力をかけると予想されます。しかし、個々の政府機関がこれらの制限を緩和し続けることで、収束型課金市場は比例して回復していくと予想されます。
市場の成長要因
世界の通信事業者の急拡大
通信事業は急速に進化しており、その要求水準も急速に高まっています。そのような中、新たに確立された要求に応えるための最適なアプローチとして、収束型課金が進化してきました。収束型課金は、世界トップレベルのサービスを目指すすべての通信事業者にとって、新たな高みへの第一歩となるものです。様々なビジネスユースケースに対応するAPIを開発するプロバイダーと連携することで、最先端の収束型課金・サービスやソリューションを確実に拡張することができます。
高い柔軟性で、複雑なプランを軽減しながら
収束型課金プラットフォームへの切り替えの最大のメリットは、追加サービスの容易性が高まることです。OTT(Over-the-Top)、IoT(Internet of Things)など、まったく新しいものであろうと、OCSを介して行われる収束課金は、古いINやオフラインの課金システムよりはるかに優れたパフォーマンスを発揮します。また、収束課金を行う最新のシステムは、これらのレガシーシステムよりも適応性が高いです。
市場抑制要因
市場投入までの時間の増加とともに、より多くの複雑さが発生すること
バンドルサービスの包括的なコレクションを提供するために、複数の伝送プラットフォームが必要です。音声は通常、DMS-250やクラス5スイッチなどの音声スイッチを経由し、データはルータを経由してルーティングされてきました。そのため、請求書を1枚にまとめるなど、請求書の発行は常に困難な状況にありました。しかし、音声やデータがパケット化されたり、光スイッチなどを経由するようになれば、実質的に一つのプラットフォームで動作することになり、一つの請求システムで管理できるようになります。
オファリングの展望
オファリング別では、収束型課金市場は、ソリューションとサービスに分けられます。2021年の収束型課金市場では、サービス分野がかなりの収益シェアを記録しています。市場のこのセグメントの成長の急速な急増は、主に、世界中の業界で動作しているいくつかの著名な市場プレーヤーによって提供されているサービスの高い精度と精度に起因しています。通信事業者は、収益を最大化するために、専門的な収束型課金・サービスにますます投資するようになっています。このことが、この分野の市場成長に拍車をかけています。
ソリューションの展望
ソリューションタイプ別では、顧客関係管理、決済・支払管理、仲介、伝票管理、その他に分類されます。ソリューションタイプ別では、顧客関係管理分野が収束型課金市場で最大の収益シェアを獲得しています。CRMは、顧客とのインタラクションに関する組織の基本原則を包含しています。CRMには、販売やサービス関連の業務、予測、消費者行動の分析が含まれます。CRMソリューションは、顧客サービス、セグメント化された製品提供、複雑な割引方法などを提供することもあります。
展開の展望
デプロイメントモード別に、収束型課金市場は、クラウドとオンプレミスに二分されます。2021年には、オンプレミス部門が収束型課金市場で最大の収益シェアを示しました。オンプレミスは、収束型課金ソフトウェアの運用・管理に必要なハードウェアとソフトウェアをすべて顧客のシステムにインストールすることが可能です。顧客のインフラ上に設置され、第三者を介さないため、オンプレミス・ソリューションはより高い保護レベルを提供します。オンプレミス型はコストがかかるため、プロフェッショナルサービスの支出を増やさなければ、オンプレミス型のメリットは享受できないです。
地域別の展望
地域別では、北米、欧州、アジア太平洋、LAMEAで収束型課金市場を分析しています。2021年、北米は収束型課金市場の最大の収益シェアを占めました。この地域市場の拡大は、AmdocsやCSG Internationalなどの主要な市場プレイヤーの存在に起因しています。また、この地域の企業や顧客は、伝統的に技術のパイオニアです。北米の国々、特に米国とカナダは、クラウドプラットフォーム、人工知能、5G技術などの新興技術に多額の投資を行っています。
List of Figures
The Global Convergent Billing Market size is expected to reach $42.4 billion by 2028, rising at a market growth of 20.5% CAGR during the forecast period.
Convergent billing is the consolidation of all service fees onto a single customer invoice and the creation of a unified customer profile. Customers can contact a call center to receive complete account details and information for all the services they have subscribed to. For all services, the customers will receive a single bill and would pay a single payment.
A convergent billing platform is a finance and revenue management platform that the telecommunications sector uses to consolidate all service charges into a single consumer bill. The consolidated statement provides consumers with a comprehensive perspective of all the services they have purchased. The expansion of the industry can be attributed to the lower cost of billing processes, multiservice packaging, improved customer experience, and pricing that enables clients to purchase services at a discount, and centralized customer assistance.
Support for multiple service types, such as voice, data, multimedia, and content, support for service bundling, and the capability to generate a single bill or statement for all communications services including mobile, fixed, broadband, and TV are characteristics of a convergent charging and billing system. A convergent billing system is described as being able to control services and monitor account balances in real time.
This includes authenticating the subscriber as well as verifying the account balance prior to delivering the service to the end user. A converged billing system can additionally warn users when the account balance threshold defined by the operator has been reached or stop service connectivity when real-time billing indicates credit has been depleted. This real-time feature can be utilized to offer promotions and alerts to service users in an effort to increase usage.
COVID - 19 Impact Analysis
In recent years, the majority of sectors around the world have suffered unfavorable effects. This is attributed to major disruptions in their respective industrial and supply-chain operations caused by various precautionary lockdowns and other limitations imposed by governing agencies all over the world. In addition, consumer demand has subsequently decreased as consumers have become keener on removing non-essential expenses from their various budgets as a result of the severe economic impact of the outbreak on the majority of people. These factors are anticipated to exert pressure on the Convergent Billing market's revenue growth in the coming years. However, as individual governmental agencies continue to relax these restrictions, the convergent billing market is anticipated to recover proportionally.
Market Growth Factors
The rapid expansion of the telecom industry throughout the world
The telecom business is undergoing rapid evolution, and its requirements are rising quickly. In the present state of affairs, convergent billing has evolved as the optimal approach for meeting the newly-established requirements. Convergent billing is the first step toward new heights for all telecommunications companies aspiring to provide world-class services. It ensures that businesses augment cutting-edge convergent billing services and solutions with APIs by collaborating with a provider that develops them for a variety of business use cases.
Highly flexible and reduces complications while an intricating plan
The greatest advantage of switching to a convergent billing platform is the increased ease with which additional services can be added. Regardless of whether it is OTT (Over-the-Top), IoT (Internet of Things), or something else entirely new, convergent billing performed via an OCS performs far better than older IN or offline charge systems. A modern system that provides convergent billing is also more adaptable than these legacy systems.
Market Restraining Factors
The higher number of complexities along with increased time-to-market
Multiple transmission platforms are required to provide a comprehensive collection of bundled services. Voice has typically been routed through voice switches, such as DMS-250s and Class 5 switches, while data has been routed via routers. So, invoicing has always been challenging; producing a single invoice, etc. But if voice and data become packetized or run-on optical switches and everything else, then they are essentially running on a single platform and would be managed by a single billing system.
Offering Outlook
By Offering, the Convergent Billing Market is divided into Solutions and Services. In 2021, the services segment registered a substantial revenue share of the convergent billing market. The rapid surge in the growth of this segment of the market is majorly owing to the higher accuracy and precision of services that are being offered by several prominent market players operating in the industry throughout the world. In order to maximize their revenues, telecom businesses are increasingly investing in professional convergent billing services. Hence, this factor is fueling the growth of this segment of the market.
Solution Outlook
Under Solution Type, the Convergent Billing Market is divided into Customer Relationship Management, Settlement & Payment Management, Mediation, Voucher Management, Others. In the solutions type segment, the Customer Relationship Management segment acquired the largest revenue share of the convergent billing market. CRM encompasses the organization's core principles for customer interactions. It includes sales and service-related operations, forecasting, and analysis of consumer behavior. CRM solutions may provide customer service, segmented product offerings, and complex discount methods.
Deployment Outlook
By Deployment Mode, the Convergent Billing Market is bifurcated into Cloud and On-premise. In 2021, the on-premise segment witnessed the biggest revenue share of the convergent billing market. On-premises deployment enables the installation of all hardware and software necessary to operate and manage convergent billing software on the customer's system. Since they are deployed on the customer's infrastructure and do not involve a third party, on-premise solutions offer a higher level of protection. Since on-premise deployment might be costly at times, the benefits of on-premise deployment can only be achieved with an increase in professional services expenditure.
Regional Outlook
Region-Wise, the Convergent Billing Market is analyzed across North America, Europe, Asia-Pacific, and LAMEA. In 2021, North America held the largest revenue share of the convergent billing market. The expansion of the regional market can be credited to the presence of major market players, such as Amdocs and CSG International. In addition, businesses and customers in this region have traditionally been technology pioneers. Countries in North America, particularly the United States and Canada, are investing heavily in emerging technologies, such as cloud platforms, artificial intelligence, and 5G technology.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include SAP SE, MIND C.T.I. LTD, CSG Systems International, Inc., Comarch SA, Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.), Nokia Corporation, Optiva, Inc., Amdocs Limited, Sterlite Technologies Limited and IDI Billing Solutions.
Strategies deployed in Convergent Billing Market
Sep-2022: Amdocs rolled out Amdocs Charging, a 5G-Native Charging Solution. With this launch, the company aimed to offer more flexibility to its customers throughout the network and IT through its leading industry capabilities within business support systems and charging.
Sep-2022: Optiva launched the Optiva Charging Engine, a 5G telecom charging solution. Through this launch, the companies aimed to offer reduced time to innovation, operational cost savings, and flexible 5G monetization in order to enhance customer experience.
Aug-2022: Optiva partnered with Jio, an Indian telecommunications company. Following this partnership, the companies aimed to deliver end-to-end 5G solutions to customers all over the world. Moreover, the companies would offer the integration of Jio's cloud-native 5G core and future-ready converged charging engine of Optiva in order to expedite the monetization of a broad set of 5G services and applications.
Feb-2022: CSG released CSG Encompass, an integrated and open modular architecture. Through this launch, the company aimed to address the challenges of multi-faceted digital ecosystems in order to offer advanced digital services along with superior customer experiences.
Nov-2021: CSG came into an agreement with Charter Communications, an American telecommunications and mass media company. Following this partnership, CSG would serve the demand for billing solutions of Charter's medium and small business video, internet, and landline voice customers.
Oct-2021: SAP collaborated with IBM, an American multinational technology company. Through this collaboration, the companies aimed to aid telecommunication businesses in modernizing their billing systems through a portfolio, which is developed to obtain significant cost savings. Furthermore, the companies would offer access to CSPs to the SAP Billing and Revenue Innovation Management as a service over IBM Cloud.
Oct-2021: Comarch expanded its geographical footprint with the opening of its Data Center in Mesa, United States. This geographical expansion aimed to allow Comarch in improving its infrastructure and applications, IT project delivery, consulting services, business development, support and maintenance, and mission-critical IT systems supply.
Sep-2021: Nokia introduced a charging configurator microservice to its Nokia Converged Charging monetization solution. With this product expansion, the company aimed to allow CSPs to offer new charging services and logic. In addition, this product would allow CSP to make new offers in real-time in a very convenient manner. Furthermore, this addition would also reduce the time-to-market of the product.
Mar-2021: Huawei launched CBS R21, a convergent billing solution with 5G monetization mode. This solution aimed to offer a solution to customers featuring a cloud-native architecture along with full-container distributed data and applications in order to reduce the use of hardware with improvement in system reliability.
Nov-2020: Amdocs came into an agreement with Sky UK, a broadcaster and telecommunications company. Under this agreement, the companies aimed to accelerate the expansion and modernization of their mobile network
May-2020: CSG entered into a partnership with Mobile Telecommunications, a leading mobile operator. Under this partnership, the companies aimed to expedite their business transformation efforts in order to help MTC in improving its customer management, product catalog, billing, order management, and inventory.
Feb-2020: Huawei unveiled CBS R20, a 5G SA network-based monetization solution. This unified billing system aimed to allow customers to gain monetization at all levels via its capabilities. In addition, this solution would be compatible with a broad variety of combinations.
Market Segments covered in the Report:
By Offering
By Deployment
By Geography
Companies Profiled
Unique Offerings from KBV Research