表紙:世界のテクニカルサポートアウトソーシング市場(2020年~2024年)
市場調査レポート
商品コード
979873

世界のテクニカルサポートアウトソーシング市場(2020年~2024年)

Global Technical Support Outsourcing Market 2020-2024

出版日: | 発行: TechNavio (Infiniti Research Ltd.) | ページ情報: 英文 120 Pages | 納期: 即納可能 即納可能とは

価格
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本日の銀行送金レート: 1USD=114.86円
世界のテクニカルサポートアウトソーシング市場(2020年~2024年)
出版日: 2020年12月11日
発行: TechNavio (Infiniti Research Ltd.)
ページ情報: 英文 120 Pages
納期: 即納可能 即納可能とは
  • 全表示
  • 概要
  • 目次
概要

世界のテクニカルサポートのアウトソーシングの市場規模は、2020年から2024年の間に110億米ドルの成長が見込まれており、予測期間中のCAGRは6%の見込みです。効率を改善するための費用効果の高いソリューションの必要性の高まりによって企業はコアコンピテンシーに焦点を当てる必要があります。それにより市場は推進されています。

当レポートでは、テクニカルサポートアウトソーシング市場を調査し、市場概要、市場の成長要因および阻害要因の分析、タイプ別・地域別の市場規模の推移と予測、ベンダー分析、市場機会など、包括的な情報を提供しています。

目次

エグゼクティブサマリー

市場情勢

市場規模

  • 市場の定義
  • 市場セグメント分析
  • 市場規模2019
  • 市場の見通し:2019年から2024年の予測

ファイブフォース分析

タイプ別の市場セグメンテーション

  • 市場セグメンテーション
  • タイプ別比較
  • ヘルプデスク-市場規模と予測(2019年-2024年)
  • コールセンター-市場規模と予測(2019年-2024年)
  • タイプ別の市場機会

顧客情勢

  • 概要

地域別情勢

  • 地域別セグメンテーション
  • 地域別比較
  • アジア太平洋-市場規模と予測(2019年-2024年)
  • 南米-市場規模と予測(2019年-2024年)
  • 欧州-市場規模と予測(2019年-2024年)
  • 北米-市場規模と予測(2019年-2024年)
  • 中東・アフリカ-市場規模と予測(2019年-2024年)
  • 主要な主要国
  • 地域の市場機会
  • 市場の推進力
  • 市場の課題
  • 市場動向

ベンダー情勢

  • 概要
  • ベンダー情勢
  • 創造的破壊の状況

ベンダー分析

  • 対象ベンダー
  • ベンダーの市場ポジショニング
  • Accenture Plc
  • Aress Software & Education Technologies (P) Ltd.
  • Collabera Inc.
  • CSS Corp.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • International Business Machines Corp.
  • Infosys Ltd.
  • Teleperformance SE
  • Wipro Ltd.

付録

目次
Product Code: IRTNTR45945

Technavio has been monitoring the technical support outsourcing market and it is poised to grow by $ 11 bn during 2020-2024 progressing at a CAGR of 6% during the forecast period. Our report on technical support outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing need for cost-effective solutions to improve efficiency and enterprises need to focus on core competencies. In addition, increasing need for cost-effective solutions to improve efficiency is anticipated to boost the growth of the market as well.

The technical support outsourcing market analysis includes the type segment and geographical landscapes.

Technavio's technical support outsourcing market is segmented as below:

By Type

  • Helpdesk
  • Call center

By Geographical Landscapes

  • APAC
  • South America
  • Europe
  • North America
  • MEA

This study identifies the vendors' expertise in providing technical support as one of the prime reasons driving the technical support outsourcing market growth during the next few years.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on technical support outsourcing market covers the following areas:

  • Technical support outsourcing market sizing
  • Technical support outsourcing market forecast
  • Technical support outsourcing market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading technical support outsourcing market vendors that include Accenture Plc, Aress Software & Education Technologies (P) Ltd., Collabera Inc., CSS Corp., Genpact Ltd., HCL Technologies Ltd., International Business Machines Corp., Infosys Ltd., Teleperformance SE, and Wipro Ltd. Also, the technical support outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.

Table of Contents

Executive Summary

  • Market Overview

Market Landscape

  • Market ecosystem
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2019
  • Market outlook: Forecast for 2019 - 2024

Five Forces Analysis

  • Five Forces Summary
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by Type

  • Market segments
  • Comparison by Type
  • Helpdesk - Market size and forecast 2019-2024
  • Call center - Market size and forecast 2019-2024
  • Market opportunity by Type

Customer landscape

  • Overview

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • APAC - Market size and forecast 2019-2024
  • South America - Market size and forecast 2019-2024
  • Europe - Market size and forecast 2019-2024
  • North America - Market size and forecast 2019-2024
  • MEA - Market size and forecast 2019-2024
  • Key leading countries
  • Market opportunity by geography
  • Market drivers
  • Market challenges
  • Market trends

Vendor Landscape

  • Overview
  • Vendor landscape
  • Landscape disruption

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • Accenture Plc
  • Aress Software & Education Technologies (P) Ltd.
  • Collabera Inc.
  • CSS Corp.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • International Business Machines Corp.
  • Infosys Ltd.
  • Teleperformance SE
  • Wipro Ltd.

Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

Exhibit

  • 1: Key Finding 1
  • 2: Key Finding 2
  • 3: Key Finding 3
  • 4: Key Finding 5
  • 5: Key Finding 6
  • 6: Key Finding 7
  • 7: Key Finding 8
  • 8: Parent market
  • 9: Market characteristics
  • 10: Offerings of vendors included in the market definition
  • 11: Market segments
  • 12: Global - Market size and forecast 2019 - 2024 ($ million)
  • 13: Global market: Year-over-year growth 2019 - 2024 (%)
  • 14: Five forces analysis 2019 & 2024
  • 15: Bargaining power of buyers
  • 16: Bargaining power of suppliers
  • 17: Threat of new entrants
  • 18: Threat of substitutes
  • 19: Threat of rivalry
  • 20: Market condition - Five forces 2019
  • 21: Type - Market share 2019-2024 (%)
  • 22: Comparison by Type
  • 23: Helpdesk - Market size and forecast 2019-2024 ($ million)
  • 24: Helpdesk - Year-over-year growth 2019-2024 (%)
  • 25: Call center - Market size and forecast 2019-2024 ($ million)
  • 26: Call center - Year-over-year growth 2019-2024 (%)
  • 27: Market opportunity by Type
  • 28: Customer landscape
  • 29: Market share by geography 2019-2024 (%)
  • 30: Geographic comparison
  • 31: APAC - Market size and forecast 2019-2024 ($ million)
  • 32: APAC - Year-over-year growth 2019-2024 (%)
  • 33: South America - Market size and forecast 2019-2024 ($ million)
  • 34: South America - Year-over-year growth 2019-2024 (%)
  • 35: Europe - Market size and forecast 2019-2024 ($ million)
  • 36: Europe - Year-over-year growth 2019-2024 (%)
  • 37: North America - Market size and forecast 2019-2024 ($ million)
  • 38: North America - Year-over-year growth 2019-2024 (%)
  • 39: MEA - Market size and forecast 2019-2024 ($ million)
  • 40: MEA - Year-over-year growth 2019-2024 (%)
  • 41: Key leading countries
  • 42: Market opportunity by geography ($ million)
  • 43: Impact of drivers and challenges
  • 44: Vendor landscape
  • 45: Landscape disruption
  • 46: Industry risks
  • 47: Vendors covered
  • 48: Market positioning of vendors
  • 49: Accenture Plc - Overview
  • 50: Accenture Plc - Business segments
  • 51: Accenture Plc - Key offerings
  • 52: Accenture Plc - Key customers
  • 53: Accenture Plc - Segment focus
  • 54: Aress Software & Education Technologies (P) Ltd. - Overview
  • 55: Aress Software & Education Technologies (P) Ltd. - Product and service
  • 56: Aress Software & Education Technologies (P) Ltd. - Key offerings
  • 57: Aress Software & Education Technologies (P) Ltd. - Key customers
  • 58: Aress Software & Education Technologies (P) Ltd. - Segment focus
  • 59: Collabera Inc. - Overview
  • 60: Collabera Inc. - Product and service
  • 61: Collabera Inc. - Key offerings
  • 62: Collabera Inc. - Key customers
  • 63: Collabera Inc. - Segment focus
  • 64: CSS Corp. - Overview
  • 65: CSS Corp. - Product and service
  • 66: CSS Corp. - Key offerings
  • 67: CSS Corp. - Key customers
  • 68: CSS Corp. - Segment focus
  • 69: Genpact Ltd. - Overview
  • 70: Genpact Ltd. - Business segments
  • 71: Genpact Ltd. - Key offerings
  • 72: Genpact Ltd. - Key customers
  • 73: Genpact Ltd. - Segment focus
  • 74: HCL Technologies Ltd. - Overview
  • 75: HCL Technologies Ltd. - Business segments
  • 76: HCL Technologies Ltd. - Key offerings
  • 77: HCL Technologies Ltd. - Key customers
  • 78: HCL Technologies Ltd. - Segment focus
  • 79: International Business Machines Corp. - Overview
  • 80: International Business Machines Corp. - Business segments
  • 81: International Business Machines Corp. - Key offerings
  • 82: International Business Machines Corp. - Key customers
  • 83: International Business Machines Corp. - Segment focus
  • 84: Infosys Ltd. - Overview
  • 85: Infosys Ltd. - Business segments
  • 86: Infosys Ltd. - Key offerings
  • 87: Infosys Ltd. - Key customers
  • 88: Infosys Ltd. - Segment focus
  • 89: Teleperformance SE - Overview
  • 90: Teleperformance SE - Business segments
  • 91: Teleperformance SE - Key offerings
  • 92: Teleperformance SE - Key customers
  • 93: Teleperformance SE - Segment focus
  • 94: Wipro Ltd. - Overview
  • 95: Wipro Ltd. - Business segments
  • 96: Wipro Ltd. - Key offerings
  • 97: Wipro Ltd. - Key customers
  • 98: Wipro Ltd. - Segment focus
  • 99: Currency conversion rates for US$
  • 100: Research Methodology
  • 101: Validation techniques employed for market sizing
  • 102: Information sources
  • 103: List of abbreviations