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市場調査レポート

技術サポートアウトソーシングの世界市場:2016〜2020年

Global Technical Support Outsourcing Market 2016-2020

発行 TechNavio (Infiniti Research Ltd.) 商品コード 317324
出版日 ページ情報 英文 52 Pages
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技術サポートアウトソーシングの世界市場:2016〜2020年 Global Technical Support Outsourcing Market 2016-2020
出版日: 2016年06月24日 ページ情報: 英文 52 Pages
概要

技術サポートアウトソーシングの世界市場は2016〜2020年にかけて、6.53%の年平均成長率 (CAGR) で成長する見通しです。

当レポートでは、専門家の考察に基づく市場の分析を中心に、南北アメリカ、アジア太平洋、欧州・中東・アフリカ地域の市場展望や成長の見込み、重要ベンダーの分析などについて取り上げています。

第1章 エグゼクティブサマリー

第2章 調査の対象

  • 市場概要
  • 提供製品

第3章 市場調査手法

  • 調査手法
  • 経済指標

第4章 イントロダクション

第5章 経済概要

第6章 市場の展望

  • 市場の概要
  • 市場の規模と予測
  • ファイブフォース分析

第7章 サービス別の市場分類

  • 技術サポートアウトソーシングの世界のサービス別市場
  • 技術サポートアウトソーシングの世界市場におけるコールセンターのアウトソーシング
  • 技術サポートアウトソーシングの世界市場におけるヘルプデスクのアウトソーシング

第8章 地域的分類

  • 技術サポートアウトソーシングの世界の地域別市場
  • 南北アメリカ市場
  • 欧州・中東・アフリカ地域市場
  • アジア太平洋地域市場

第9章 市場の成長活性因子

第10章 活性因子の影響

第11章 市場の課題

第12章 活性因子と影響の課題

第13章 市場の動向

第14章 ベンダーの展望

  • 主要ベンダー
  • その他の有力なベンダー

第15章 主要ベンダーの分析

  • Hudson Software
  • Inforonics Global Services
  • Qcom Outsourcing
  • Wipro

第16章 付録

  • 略語集

第17章 Technavioについて

図表

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目次
Product Code: IRTNTR8656

About the Technical Support Outsourcing Market

Outsourcing and in-house models are the two ways through which businesses can obtain technical support. Products and services offered by most technical support organizations are mostly similar. However, quality differentiation helps outsourcing enterprises gain a competitive edge over others in securing lifetime customer relationships.

IT companies are now increasingly shifting their focus from a cost reduction approach to customer-centric services. Typically, technical support service organizations are managed as cost centers. Earlier, providers focused on key success metrics, such as efficiency, productivity, and regulatory compliance, instead of customer satisfaction. However, providers now prefer a balanced scorecard of metrics that includes not only costs and compliance but also measurements to gauge customer satisfaction levels.

Technavio's analysts forecast the global technical support outsourcing market to grow at a CAGR of 6.53% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global technical support outsourcing market for 2016-2020.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA

Technavio's report, Global Technical Support Outsourcing Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • Hudson Software
  • Inforonics Global Services
  • Qcom Outsourcing
  • Wipro

Other Prominent Vendors

  • Atos
  • Attivasoft
  • CGI Group
  • Ciber
  • CompuCom
  • CSC
  • Dell
  • Dynasis
  • Fujitsu
  • Genpact
  • Getronics
  • HCL Technologies
  • HP
  • IBM
  • iYogi
  • Kayako
  • Maintech
  • Northrop Grumman
  • Pomeroy
  • Stefanini
  • Support.com
  • TCS
  • TELUS International
  • T-Systems
  • Unisys
  • Xerox

Market driver

  • Need to focus on core competencies and improve efficiency
  • For a full, detailed list, view our report

Market challenge

  • Loss of control in customer service quality
  • For a full, detailed list, view our report

Market trend

  • Growing popularity among SMEs
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst's time when you purchase this market report. Details are provided within the report.

Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of the report

  • Market overview
  • Top-vendor offerings

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights

PART 05: Economic overview

PART 06: Market landscape

  • Market overview
  • Market size and forecast
  • Five forces analysis

PART 07: Market segmentation by service

  • Global technical support outsourcing market by service
  • Global technical support outsourcing market by call center technical support outsourcing
  • Global technical support outsourcing market by helpdesk support outsourcing

PART 08: Geographical segmentation

  • Global technical support outsourcing market by geography
  • Americas
  • EMEA
  • APAC

PART 09: Market drivers

PART 10: Impact of drivers

PART 11: Market challenges

PART 12: Impact of drivers and challenges

PART 13: Market trends

PART 14: Vendor landscape

  • Major vendors
  • Other prominent vendors

PART 15: Key vendor analysis

  • Hudson Software
  • Inforonics Global Services
  • Qcom Outsourcing
  • Wipro

PART 16: Appendix

  • List of abbreviations

PART 17: Explore Technavio

List of Exhibits

  • Exhibit 01: Countries covered for market analysis
  • Exhibit 02: Product offerings
  • Exhibit 03: Global technical support outsourcing market
  • Exhibit 04: Global technical support outsourcing market 2015-2020 ($ billions)
  • Exhibit 05: Five forces analysis
  • Exhibit 06: Global technical support outsourcing market by service 2015
  • Exhibit 07: Global technical support outsourcing market by service 2015-2020
  • Exhibit 08: Global technical support outsourcing market by call center technical support outsourcing 2015-2020 ($ billions)
  • Exhibit 09: Segmentation of global helpdesk support outsourcing market by service
  • Exhibit 10: Global technical support outsourcing market by helpdesk support outsourcing 2015-2020 ($ billions)
  • Exhibit 11: Global technical support outsourcing market by geography 2015
  • Exhibit 12: Impact of drivers
  • Exhibit 13: Impact of drivers and challenges
  • Exhibit 14: Other prominent vendors
  • Exhibit 15: Hudson Software: Service offerings
  • Exhibit 16: Inforonics Global Services: Service offerings
  • Exhibit 17: Inforonics Global Services: Service offerings
  • Exhibit 18: Qcom Outsourcing: Service offerings
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