Global Technical Support Outsourcing Market 2016-2020
|発行||TechNavio (Infiniti Research Ltd.)||商品コード||317324|
|出版日||ページ情報||英文 52 Pages
|技術サポートアウトソーシングの世界市場：2016〜2020年 Global Technical Support Outsourcing Market 2016-2020|
|出版日: 2016年06月24日||ページ情報: 英文 52 Pages||
技術サポートアウトソーシングの世界市場は2016〜2020年にかけて、6.53％の年平均成長率 (CAGR) で成長する見通しです。
Outsourcing and in-house models are the two ways through which businesses can obtain technical support. Products and services offered by most technical support organizations are mostly similar. However, quality differentiation helps outsourcing enterprises gain a competitive edge over others in securing lifetime customer relationships.
IT companies are now increasingly shifting their focus from a cost reduction approach to customer-centric services. Typically, technical support service organizations are managed as cost centers. Earlier, providers focused on key success metrics, such as efficiency, productivity, and regulatory compliance, instead of customer satisfaction. However, providers now prefer a balanced scorecard of metrics that includes not only costs and compliance but also measurements to gauge customer satisfaction levels.
Technavio's analysts forecast the global technical support outsourcing market to grow at a CAGR of 6.53% during the period 2016-2020.
The report covers the present scenario and the growth prospects of the global technical support outsourcing market for 2016-2020.
The market is divided into the following segments based on geography:
Technavio's report, Global Technical Support Outsourcing Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
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