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1225252

ヘルスケア向けCRM市場:世界の産業動向、シェア、規模、成長、機会、2023-2028年の予測

Healthcare CRM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028

出版日: | 発行: IMARC | ページ情報: 英文 145 Pages | 納期: 2~3営業日

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ヘルスケア向けCRM市場:世界の産業動向、シェア、規模、成長、機会、2023-2028年の予測
出版日: 2023年02月03日
発行: IMARC
ページ情報: 英文 145 Pages
納期: 2~3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界のヘルスケアCRMの市場規模は、2022年に139億米ドルに達しました。今後、IMARCグループは、2023年から2028年の間に12.71%の成長率(CAGR)を示し、2028年までに288億米ドルに達すると予測しています。

ヘルスケア顧客関係管理(HCRM)とは、医療機関が顧客関連プロセスを管理するために設計された、ソフトウェアベースの専門ソリューションを指します。通常、運用型、分析型、コラボレーション型のCRMとして、クラウドまたはオンプレミスで展開されます。包括的な患者管理、ダッシュボードとレポート、介護者管理、コミュニケーションツールなどが含まれます。HCRMは、病歴、診察、処方、医療費などの患者の情報を全体的なプロファイルに記録し、診察予約のスケジュールや追跡にも使用されます。また、診療予約のスケジュールやトラッキングにも使用され、患者に関する最新のデータベースを維持し、貴重な洞察を提供し、顧客に質の高いサポートを提供します。その結果、病院、診療所、診断センターなどで広く利用されています。

ヘルスケアCRMの市場動向

  • 世界中のヘルスケア産業の著しい成長は、市場の前向きな見通しを生み出す重要な要因の1つとなっています。また、患者の治療や医療体験を向上させるための効果的なソリューションに対する要求が高まっていることも、市場成長の原動力となっています。さらに、モノのインターネット(IoT)、人工知能(AI)、機械学習(ML)、クラウドコンピューティングソリューションとHCRMプラットフォームの統合など、さまざまな技術的進歩も成長を促す要因として作用しています。これらのソリューションは、チャットボットやリアルタイムのインタラクションを通じて、高品質のバーチャルケア、在宅ケア、遠隔疾患モニタリングサービスを患者に提供します。また、これらのツールは、コスト効率の向上、エラーのリスクの最小化、コミュニケーションの最適化など、人的労力の最小化を支援します。大衆の医療費支出の増加、大規模な研究開発(R&D)活動など、その他の要因も市場成長の原動力になると予想されます。

主な市場セグメンテーション

  • IMARC Groupは、世界のヘルスケアCRM市場レポートの各サブセグメントにおける主要動向の分析と、2023年から2028年までの世界・地域・国別レベルでの予測を提供しています。当レポートでは、製品、用途、技術、最終用途に基づき、市場を分類しています。

製品別の内訳

  • 個人
  • 紹介
  • 個人および紹介

アプリケーション別の内訳

  • コミュニティ・アウトリーチ
  • ケースコーディネート
  • ケースマネージメント
  • リレーションシップマネジメント

技術別の内訳

  • クラウドベース
  • モバイル
  • ソーシャル
  • コラボレーション
  • 予測型

エンドユーザー別の内訳

  • 支払者
  • プロバイダー
  • ライフサイエンス企業

地域別の内訳

  • 北米
  • 米国
  • カナダ
  • アジア太平洋地域
  • 中国
  • 日本
  • インド
  • 韓国
  • オーストラリア
  • インドネシア
  • その他
  • 欧州
  • ドイツ
  • フランス
  • 英国
  • イタリア
  • スペイン
  • ロシア
  • その他
  • ラテンアメリカ
  • ブラジル
  • メキシコ
  • その他
  • 中東・アフリカ地域

目次

第1章 序文

第2章 調査手法と範囲

  • 調査の目的
  • 利害関係者
  • データソース
    • 一次情報
    • 二次情報
  • 市場推定
    • ボトムアップアプローチ
    • トップダウンアプローチ
  • 予測手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

  • 概要
  • 主要な産業動向

第5章 ヘルスケアCRMの世界市場

  • 市場概要
  • 市場実績
  • COVID-19の影響
  • 市場予測

第6章 製品別市場内訳

  • 個別製品
    • 市場動向
    • 市場予測
  • リファレル
    • 市場動向
    • 市場予測
  • 個人・紹介
    • 市場動向
    • 市場予測

第7章 アプリケーション別市場内訳

  • コミュニティ・アウトリーチ
    • 市場動向
    • 市場予測
  • ケースコーディネイト
    • 市場動向
    • 市場予測
  • ケースマネジメント
    • 市場動向
    • 市場予測
  • リレーションシップマネジメント
    • 市場動向
    • 市場展望

第8章 技術別市場内訳

  • クラウド型
    • 市場動向
    • 市場予測
  • モバイル
    • 市場動向
    • 市場予測
  • ソーシャル
    • 市場動向
    • 市場予測
  • コラボレーション
    • 市場動向
    • 市場予測
  • プレディクティブ
    • 市場動向
    • 市場予測

第9章 エンドユーザー別市場内訳

  • ペイヤー
    • 市場動向
    • 市場予測
  • プロバイダー
    • 市場動向
    • 市場予測
  • ライフサイエンス企業
    • 市場動向
    • 市場予測

第10章 地域別市場内訳

  • 北米
    • 米国
      • 市場動向
      • 市場予測
    • カナダ
      • 市場動向
      • 市場展望
  • アジア太平洋地域
    • 中国
      • 市場動向
      • 市場展望
    • 日本
      • 市場動向
      • 市場予測
    • インド
      • 市場動向
      • 市場展望
    • 韓国市場
      • 市場動向
      • 市場展望
    • オーストラリア
      • 市場動向
      • 市場展望
    • インドネシア
      • 市場動向
      • 市場展望
    • その他
      • 市場動向
      • 市場予測
  • 欧州
    • ドイツ
      • 市場動向
      • 市場展望
    • フランス
      • 市場動向
      • 市場予測
    • 英国
      • 市場動向
      • 市場予測
    • イタリア
      • 市場動向
      • 市場展望
    • スペイン
      • 市場動向
      • 市場展望
    • ロシア
      • 市場動向
      • 市場展望
    • その他
      • 市場動向
      • 市場予測
  • ラテンアメリカ
    • ブラジル
      • 市場動向
      • 市場展望
    • メキシコ
      • 市場動向
      • 市場展望
    • その他
      • 市場動向
      • 市場予測
  • 中東・アフリカ地域
    • 市場動向
    • 国別市場内訳
    • 市場展望

第11章 SWOT分析

  • 概要
  • 強み
  • 弱み
  • 機会
  • 脅威

第12章 バリューチェーン分析

第13章 ポーターのファイブフォース分析

  • 概要
  • 買い手の交渉力
  • 供給企業の交渉力
  • 競合の度合い
  • 新規参入業者の脅威
  • 代替品の脅威

第14章 価格分析

第15章 競合情勢

  • 市場構造
  • 主要企業
  • 主要企業のプロファイル
    • Accenture Plc
    • AllScripts Healthcare Solutions Inc
    • Amdocs
    • Aspect Software Inc
    • International Business Machines Corporation
    • Microsoft Corporation
    • Oracle Corporation
    • Salesforce.com inc
    • SAP SE
    • Siemens Healthineers AG(Siemens AG)
図表

List of Figures

  • Figure 1: Global: Healthcare CRM Market: Major Drivers and Challenges
  • Figure 2: Global: Healthcare CRM Market: Sales Value (in Billion US$), 2017-2022
  • Figure 3: Global: Healthcare CRM Market Forecast: Sales Value (in Billion US$), 2023-2028
  • Figure 4: Global: Healthcare CRM Market: Breakup by Product (in %), 2022
  • Figure 5: Global: Healthcare CRM Market: Breakup by Application (in %), 2022
  • Figure 6: Global: Healthcare CRM Market: Breakup by Technology (in %), 2022
  • Figure 7: Global: Healthcare CRM Market: Breakup by End Use (in %), 2022
  • Figure 8: Global: Healthcare CRM Market: Breakup by Region (in %), 2022
  • Figure 9: Global: Healthcare CRM (Individual) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 10: Global: Healthcare CRM (Individual) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 11: Global: Healthcare CRM (Referral) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 12: Global: Healthcare CRM (Referral) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 13: Global: Healthcare CRM (Individual and Referral) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 14: Global: Healthcare CRM (Individual and Referral) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 15: Global: Healthcare CRM (Community Outreach) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 16: Global: Healthcare CRM (Community Outreach) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 17: Global: Healthcare CRM (Case Coordination) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 18: Global: Healthcare CRM (Case Coordination) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 19: Global: Healthcare CRM (Case Management) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 20: Global: Healthcare CRM (Case Management) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 21: Global: Healthcare CRM (Relationship Management) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 22: Global: Healthcare CRM (Relationship Management) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 23: Global: Healthcare CRM (Cloud-based) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 24: Global: Healthcare CRM (Cloud-based) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 25: Global: Healthcare CRM (Mobile) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 26: Global: Healthcare CRM (Mobile) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 27: Global: Healthcare CRM (Social) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 28: Global: Healthcare CRM (Social) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 29: Global: Healthcare CRM (Collaborative) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 30: Global: Healthcare CRM (Collaborative) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 31: Global: Healthcare CRM (Predictive) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 32: Global: Healthcare CRM (Predictive) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 33: Global: Healthcare CRM (Payers) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 34: Global: Healthcare CRM (Payers) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 35: Global: Healthcare CRM (Providers) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 36: Global: Healthcare CRM (Providers) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 37: Global: Healthcare CRM (Life Science Companies) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 38: Global: Healthcare CRM (Life Science Companies) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 39: North America: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 40: North America: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 41: United States: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 42: United States: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 43: Canada: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 44: Canada: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 45: Asia-Pacific: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 46: Asia-Pacific: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 47: China: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 48: China: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 49: Japan: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 50: Japan: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 51: India: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 52: India: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 53: South Korea: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 54: South Korea: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 55: Australia: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 56: Australia: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 57: Indonesia: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 58: Indonesia: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 59: Others: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 60: Others: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 61: Europe: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 62: Europe: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 63: Germany: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 64: Germany: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 65: France: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 66: France: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 67: United Kingdom: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 68: United Kingdom: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 69: Italy: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 70: Italy: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 71: Spain: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 72: Spain: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 73: Russia: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 74: Russia: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 75: Others: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 76: Others: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 77: Latin America: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 78: Latin America: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 79: Brazil: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 80: Brazil: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 81: Mexico: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 82: Mexico: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 83: Others: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 84: Others: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 85: Middle East and Africa: Healthcare CRM Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 86: Middle East and Africa: Healthcare CRM Market: Breakup by Country (in %), 2022
  • Figure 87: Middle East and Africa: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 88: Global: Healthcare CRM Industry: SWOT Analysis
  • Figure 89: Global: Healthcare CRM Industry: Value Chain Analysis
  • Figure 90: Global: Healthcare CRM Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Healthcare CRM Market: Key Industry Highlights, 2022 and 2028
  • Table 2: Global: Healthcare CRM Market Forecast: Breakup by Product (in Million US$), 2023-2028
  • Table 3: Global: Healthcare CRM Market Forecast: Breakup by Application (in Million US$), 2023-2028
  • Table 4: Global: Healthcare CRM Market Forecast: Breakup by Technology (in Million US$), 2023-2028
  • Table 5: Global: Healthcare CRM Market Forecast: Breakup by End Use (in Million US$), 2023-2028
  • Table 6: Global: Healthcare CRM Market Forecast: Breakup by Region (in Million US$), 2023-2028
  • Table 7: Global: Healthcare CRM Market: Competitive Structure
  • Table 8: Global: Healthcare CRM Market: Key Players
目次
Product Code: SR1423A93_Report

The global healthcare CRM market size reached US$ 13.9 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 28.8 Billion by 2028, exhibiting a growth rate (CAGR) of 12.71% during 2023-2028.

Healthcare customer relationship management (HCRM) refers to a specialized software-based solution designed for medical institutions to manage customer-related processes. It is usually deployed on cloud or on-premises in the form of operational, analytical and collaborative CRM. It includes comprehensive patient management, dashboard and reporting, caregiver management and communication tools. HCRM records the patient's information, such as medical history, visits, prescriptions and medical bills, into a holistic profile and is also used for scheduling and tracking medical appointments. It aids in maintaining an updated database about the patients with valuable insights and offer quality support to the customers. As a result, they are widely used across hospitals, clinics and diagnostic centers.

Healthcare CRM Market Trends:

  • Significant growth in the healthcare industry across the globe is one of the key factors creating a positive outlook for the market. Moreover, the increasing requirement for effective solutions to improve patient's treatment and healthcare experience is providing a thrust to the market growth. Additionally, various technological advancements, such as the integration of the Internet of Things (IoT), artificial intelligence (AI), machine learning (ML) and cloud-computing solutions with the HCRM platforms, are acting as other growth-inducing factors. These solutions provide high-quality virtual care, home care and remote disease monitoring services to the patient through chatbots and real-time interactions. These tools also assist in minimizing the human effort that results in enhanced cost efficiency, minimal risk of errors and optimized communications. Other factors, including rising healthcare expenditures of the masses, along with extensive research and development (R&D) activities, are anticipated to drive the market growth.

Key Market Segmentation:

  • IMARC Group provides an analysis of the key trends in each sub-segment of the global healthcare CRM market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on product, application, technology and end use.

Breakup by Product:

  • Individual
  • Referral
  • Individual and Referral

Breakup by Application:

  • Community Outreach
  • Case Coordination
  • Case Management
  • Relationship Management

Breakup by Technology:

  • Cloud-based
  • Mobile
  • Social
  • Collaborative
  • Predictive

Breakup by End Use:

  • Payers
  • Providers
  • Life Science Companies

Breakup by Region:

  • North America
  • United States
  • Canada
  • Asia-Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
  • Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Others
  • Latin America
  • Brazil
  • Mexico
  • Others
  • Middle East and Africa

Competitive Landscape:

  • The competitive landscape of the industry has also been examined along with the profiles of the key players being Accenture Plc, AllScripts Healthcare Solutions Inc, Amdocs, Aspect Software Inc, International Business Machines Corporation, Microsoft Corporation, Oracle Corporation, Salesforce.com inc, SAP SE and Siemens Healthineers AG (Siemens AG).
  • Key Questions Answered in This Report
  • 1. What was the size of the global healthcare CRM market in 2022?
  • 2. What is the expected growth rate of the global healthcare CRM market during 2023-2028?
  • 3. What are the key factors driving the global healthcare CRM market?
  • 4. What has been the impact of COVID-19 on the global healthcare CRM market?
  • 5. What is the breakup of the global healthcare CRM market based on the product?
  • 6. What is the breakup of the global healthcare CRM market based on the application?
  • 7. What is the breakup of the global healthcare CRM market based on technology?
  • 8. What is the breakup of the global healthcare CRM market based on the end use?
  • 9. What are the key regions in the global healthcare CRM market?
  • 10. Who are the key players/companies in the global healthcare CRM market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Healthcare CRM Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Product

  • 6.1 Individual
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Referral
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Individual and Referral
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast

7 Market Breakup by Application

  • 7.1 Community Outreach
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Case Coordination
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3 Case Management
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast
  • 7.4 Relationship Management
    • 7.4.1 Market Trends
    • 7.4.2 Market Forecast

8 Market Breakup by Technology

  • 8.1 Cloud-based
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Mobile
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 Social
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast
  • 8.4 Collaborative
    • 8.4.1 Market Trends
    • 8.4.2 Market Forecast
  • 8.5 Predictive
    • 8.5.1 Market Trends
    • 8.5.2 Market Forecast

9 Market Breakup by End Use

  • 9.1 Payers
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Providers
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Life Science Companies
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast

10 Market Breakup by Region

  • 10.1 North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2 Asia-Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3 Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4 Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5 Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11 SWOT Analysis

  • 11.1 Overview
  • 11.2 Strengths
  • 11.3 Weaknesses
  • 11.4 Opportunities
  • 11.5 Threats

12 Value Chain Analysis

13 Porters Five Forces Analysis

  • 13.1 Overview
  • 13.2 Bargaining Power of Buyers
  • 13.3 Bargaining Power of Suppliers
  • 13.4 Degree of Competition
  • 13.5 Threat of New Entrants
  • 13.6 Threat of Substitutes

14 Price Analysis

15 Competitive Landscape

  • 15.1 Market Structure
  • 15.2 Key Players
  • 15.3 Profiles of Key Players
    • 15.3.1 Accenture Plc
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
      • 15.3.1.3 Financials
      • 15.3.1.4 SWOT Analysis
    • 15.3.2 AllScripts Healthcare Solutions Inc
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
      • 15.3.2.3 Financials
      • 15.3.2.4 SWOT Analysis
    • 15.3.3 Amdocs
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
      • 15.3.3.3 Financials
    • 15.3.4 Aspect Software Inc
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
    • 15.3.5 International Business Machines Corporation
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
      • 15.3.5.3 Financials
      • 15.3.5.4 SWOT Analysis
    • 15.3.6 Microsoft Corporation
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
      • 15.3.6.3 Financials
      • 15.3.6.4 SWOT Analysis
    • 15.3.7 Oracle Corporation
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
      • 15.3.7.3 Financials
      • 15.3.7.4 SWOT Analysis
    • 15.3.8 Salesforce.com inc
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
      • 15.3.8.3 Financials
      • 15.3.8.4 SWOT Analysis
    • 15.3.9 SAP SE
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
      • 15.3.9.3 Financials
      • 15.3.9.4 SWOT Analysis
    • 15.3.10 Siemens Healthineers AG (Siemens AG)
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
      • 15.3.10.3 Financials
      • 15.3.10.4 SWOT Analysis