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米国のヘルスケア支払者BPaaS（Business Process As A Service）市場：ソリューション範囲別、バイヤータイプ別、バリューチェーンプロセス別、バイヤー規模別、セグメント動向分析レポート：2024-2030年

U.S. Business Process As A Service In Healthcare Payers Market Size, Share & Trends Analysis Report By Solution Coverage (Traditional BPaaS, Best-of-breed BPaaS), By Buyer Type, By Value Chain Processes, By Buyer Size, & Segment Forecasts, 2024-2030
出版日: | 発行: Grand View Research | ページ情報: 英文 92 Pages | 納期: 2～10営業日

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米国のヘルスケア支払者BPaaS（Business Process As A Service）市場：ソリューション範囲別、バイヤータイプ別、バリューチェーンプロセス別、バイヤー規模別、セグメント動向分析レポート：2024-2030年
出版日: 2023年11月23日
発行: Grand View Research
ページ情報: 英文 92 Pages
納期: 2～10営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

米国のヘルスケア支払者BPaaS（Business Process As A Service）市場の成長と動向：

Grand View Research, Inc.の最新レポートによると、米国の医療費支払機関におけるサービスとしてのビジネスプロセス市場規模は、2024年から2030年にかけてCAGR 5.62％を記録し、2030年までに96億米ドルに達すると予測されています。

BPaaS（Business Process as a Service）契約は、ヘルスケア支払者のビジネスプロセスアウトソーシング収益に大きく貢献しており、この割合は、COVID-19によって急がれるバリューベースケアへの移行により、支払者BPaaS市場が拡大するにつれて上昇する可能性が高いです。

米国プロバイダー業界におけるBPaaSの採用は急速に拡大しています。プロバイダーは以前から存在していたが、Affordable Care Actにより、より一般的で重要な存在となり、BPaaSの機会を活用するのに適しています。米国のヘルスケアシステムは、フィー・フォー・サービスからバリュー・ベースのケアモデルへと移行しつつあり、提供されるサービスの量よりもケアの質と患者のアウトカムを重視しています。医療費の絶え間ない増加によるヘルスケアシステムへの圧力の高まりが、業界におけるバリューベースのヘルスケアサービスの浸透を高めています。BPaaSは、ヘルスケア組織に高度なアナリティクスとデータ管理ツールへのアクセスを提供することで、バリューベースのケアを提供するのに役立ちます。

業界別の規制コンプライアンスでは、さまざまな業種のコンプライアンス要件が規定されています。医療保険の相互運用性と説明責任に関する法律（HIPAA）、経済的および臨床的健康のための医療情報技術（HITECH）、ペイメントカード業界データセキュリティ基準（PCI DSS）は、業界に影響を与えたいくつかの法律です。多くの場合、市場は現在コンプライアンス管理を規制的なものというよりむしろ管理的な活動としてサポートしています。BPaaSプロバイダーは、業種間のコンプライアンス・ギャップを埋め、既存の規制の変更に適応できるBPaaSソリューションを実装することができ、予測期間を通じて採用が増加し、業界の成長につながります。

米国BPO市場レポート：ハイライト

  • ソリューションカバレッジに基づき、市場は従来型とベストオブブリードに区分されます。従来型BPaaSセグメントは、サービスコストの低さと顧客満足度の高さにより、2023年には75%以上の最大市場シェアを占めています。
  • バイヤータイプ別では、政府系バイヤーセグメントが2023年に73％超と大半の売上シェアを占めています。政府系保険会社は、医療費管理情報システム（MMIS）のモジュール実装により、歴史的にBPaaSの主要な買い手となってきました。
  • 中小規模の支払者は、2023年には全支払者の70%以上を占め、BPaaSモデルをより好む傾向を示しています。プランの種類では、メディケア・アドバンテージとマネージド・メディケイドが実行可能なビジネスケースとして浮上しており、MAが市場で大きなシェアを占めています。
  • バリューチェーンのプロセスでは、ケアマネジメントのような管理プロセスが最もBPaaSを採用しています。しかし、支払者は、医療費削減だけでなく、クレーム管理、集団健康管理、会員エンゲージメントなどのプロセスにおけるBPaaSの可能性を徐々に認識し始めています。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 市場変数、動向、範囲

  • 市場系統の見通し
    • 親市場の見通し
    • 関連/付随市場の見通し
  • 市場力学
    • 市場促進要因分析
    • 市場抑制要因分析
  • ビジネス環境分析ツール
    • ポーターのファイブフォース分析
    • PESTLE分析
  • 米国のヘルスケア支払者BPaaS（Business Process As A Service）市場へのCOVID-19の影響
  • 規制の枠組み

第4章 米国のヘルスケア支払者BPaaS（Business Process As A Service）市場：ソリューションカバレッジの推定・動向分析

  • 米国のヘルスケア支払者BPaaS（Business Process As A Service）市場ソリューションカバレッジタイプの変動分析、2023年および2030年
  • 米国のヘルスケア支払者BPaaS（Business Process As A Service）市場：ソリューションカバレッジセグメントダッシュボード
  • 米国のBPaaS
    • 従来のBPaaS
    • 最高のbpaas

第5章 米国のヘルスケア支払者BPaaS（Business Process As A Service）市場：購入者のタイプの推定・動向分析

  • 米国のヘルスケア支払者BPaaS（Business Process As A Service）市場購入者タイプの変動分析、2023年および2030年
  • 米国のヘルスケア支払者BPaaS（Business Process As A Service）市場：購入者タイプのセグメントダッシュボード
  • 米国のBPaaS
    • 政府の購入者
    • 商業バイヤー

第6章 ヘルスケア支払者BPaaS（Business Process As A Service）市場：バリューチェーンプロセスの推定・動向分析

  • 米国のヘルスケア支払者BPaaS（Business Process As A Service）市場バリューチェーンプロセスの変動分析、2023年および2030年
  • 米国のヘルスケア支払者BPaaS（Business Process As A Service）市場：バリューチェーンプロセスセグメントダッシュボード
  • 米国のBPaaS
    • クレーム管理
    • メンバーの関与
    • ケアマネジメント
    • その他

第7章 米国のヘルスケア支払者BPaaS（Business Process As A Service）市場：バイヤー規模の推定・動向分析

  • 米国のヘルスケア支払者市場におけるサービスとしてのビジネスプロセス（BPaaS）バイヤー規模の変動分析、2023年および2030年
  • 米国のヘルスケア保険者市場におけるBusiness Process as a Service（BPaaS）：バイヤー規模セグメントダッシュボード
  • 米国のBPaaS
    • 小規模バイヤー
    • 中規模バイヤー
    • 大規模バイヤー

第8章 競合分析

  • 参入企業
  • 企業の市況分析
  • 戦略マッピング
    • 新しい発売
    • 合併と買収
    • パートナーシップ
    • コラボレーション
    • その他
  • 企業プロファイル・一覧表
    • Accenture
    • Cognizant
    • HCL Technologies Limited
    • IBM
    • Infosys Limited
    • NTT DATA Corporation
    • Optum
    • TATA Consultancy Services Limited
    • UST
    • Wipro
    • EXL
    • Softheon, Inc.
    • Genpact
    • Change Healthcare
    • Firstsource
    • Celegence
    • Highmark Health
図表

List of Table

Table 1 List of secondary sources

Table 2 List of key companies

Table 3 U.S. Business Process as a Service (BPaaS) in healthcare payers market, by solution coverage, 2018 - 2030 (USD Billion)

Table 4 U.S. Business Process as a Service (BPaaS) in healthcare payers market, by traditional BPaaS, 2018 - 2030 (USD Billion)

Table 5 U.S. Business Process as a Service (BPaaS) in healthcare payers market, best-of-breed BPaaS, 2018 - 2030 (USD Billion)

Table 6 U.S. Business Process as a Service (BPaaS) in healthcare payers market, by buyer type, 2018 - 2030 (USD Billion)

Table 7 U.S. Business Process as a Service (BPaaS) in healthcare payers market, by commercial buyers, 2018 - 2030 (USD Billion)

Table 8 U.S. Business Process as a Service (BPaaS) in healthcare payers market, by value chain processes, 2018 - 2030 (USD Billion)

Table 9 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market, By Buyer Size, 2018 - 2030 (USD Billion)

List of Figures

  • Fig. 1 U.S. business process as a Service in healthcare payers segmentation
  • Fig. 2 Market research process
  • Fig. 3 Data triangulation techniques
  • Fig. 4 Primary research pattern
  • Fig. 5 Market research approaches
  • Fig. 6 Value chain-based sizing & forecasting
  • Fig. 7 QFD modeling for market share assessment
  • Fig. 8 Market formulation & validation
  • Fig. 9 Market snapshot
  • Fig. 10 Segment outlook
  • Fig. 11 Segment outlook
  • Fig. 12 Competitive landscape
  • Fig. 13 U.S. business process as a service in healthcare payers market lineage
  • Fig. 14 Parent market outlook
  • Fig. 15 Related market outlook
  • Fig. 16 U.S. Business process as a service in Healthcare payers market dynamics
  • Fig. 17 U.S. business process as a service in healthcare payers market: Porter's analysis
  • Fig. 18 U.S. business process as a service in healthcare payers market: PESTLE analysis
  • Fig. 19 U.S. business process as a service in healthcare payers market: Solution coverage movement share analysis, (USD Billion)
  • Fig. 20 U.S. business process as a service in healthcare payers market: Solution coverage segment dashboard
  • Fig. 21 Traditional BPaaS market, 2018 - 2030 (USD Billion)
  • Fig. 22 End-to-end traditional BPaaS market, 2018 - 2030 (USD Billion)
  • Fig. 23 Process specific traditional BPaaS market, 2018 - 2030 (USD Billion)
  • Fig. 24 Best-of-breed BPaaS market, 2018 - 2030 (USD Billion)
  • Fig. 25 End-to-end best-of-breed BPaaS market, 2018 - 2030 (USD Billion)
  • Fig. 26 Process specific best-of-breed BPaaS market, 2018 - 2030 (USD Billion)
  • Fig. 27 U.S. business process as a service in healthcare payers market: Buyer type movement share analysis, (USD Billion)
  • Fig. 28 U.S. business process as a service in healthcare payers market: Buyer type segment dashboard
  • Fig. 29 Government buyers market, 2018 - 2030 (USD Billion)
  • Fig. 30 Medicare advantage market, 2018 - 2030 (USD Billion )
  • Fig. 31 Managed Medicaid market, 2018 - 2030 (USD Billion )
  • Fig. 32 Commercial buyers market, 2018 - 2030 (USD Billion)
  • Fig. 33 Individual health plans market, 2018 - 2030 (USD Billion)
  • Fig. 34 Employer sponsored health plan market, 2018 - 2030 (USD Billion)
  • Fig. 35 U.S. business process as a service in healthcare payers market: Value chain process movement share analysis, (USD Billion)
  • Fig. 36 U.S. business process as a service in healthcare payers market: Value chain processes segment dashboard
  • Fig. 37 Claims management market, 2018 - 2030 (USD Billion)
  • Fig. 38 Member engagement market, 2018 - 2030 (USD Billion)
  • Fig. 39 Care management market, 2018 - 2030 (USD Billion)
  • Fig. 40 Others market, 2018 - 2030 (USD Billion)
  • Fig. 41 U.S. business process as a service in healthcare payers market: Buyer size movement share analysis, (USD Billion)
  • Fig. 42 U.S. business process as a service in healthcare payers market: Buyer size segment dashboard
  • Fig. 43 Small buyers market, 2018 - 2030 (USD Billion)
  • Fig. 44 Mid-sized buyers market, 2018 - 2030 (USD Billion)
  • Fig. 45 Large buyers market, 2018 - 2030 (USD Billion)
  • Fig. 46 Company/competition categorization
  • Fig. 47 Company market position analysis
  • Fig. 48 Strategy mapping
  • Fig. 49 Acquisition mapping
目次
Product Code: GVR-4-68039-988-7

U.S. Business Process As A Service in Healthcare Payers Market Growth & Trends:

The U.S. business process as a service in healthcare payers market size is expected to reach USD 9.6 billion by 2030, registering a CAGR of 5.62% from 2024 to 2030, according to a new report by Grand View Research, Inc. Business process as a service (BPaaS) engagements contributed significantly to healthcare payer business process outsourcing revenue, and this percentage is likely to rise as the market for payer BPaaS expands due to the move toward value-based care, which has been hastened by COVID-19.

The adoption of BPaaS in the U.S. providers industry is growing quickly. Although providers have been around for a while, the Affordable Care Act made them more common and significant, which makes them well-suited to take advantage of BPaaS opportunity. The U.S. healthcare system is shifting from a fee-for-service to a value-based care model, which emphasizes quality of care and patient outcomes over volume of services provided. Growing pressure on the health system as a result of a constant increase in healthcare costs is contributing to rising penetration of value-based healthcare services in industry. BPaaS can help in delivering value-based care by providing healthcare organizations access to advanced analytics and data management tools.

The industry-specific regulatory compliances specify a range of compliance requirements for various industrial verticals. Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health (HITECH), and Payment Card Industry Data Security Standard (PCI DSS) are a few legislations that have impacted industry. In many instances, the market now supports compliance management as an administrative activity rather than a regulatory one. BPaaS providers could implement BPaaS solutions that can bridge compliance gaps between verticals and adapt to changes in existing regulations, leading to industry's growth with a rise in adoption throughout the forecast period as all compliance adherence difficulties can be managed with their assistance.

U.S. Business Process As A Service In Healthcare Payers Market Report Highlights:

  • Based on solution coverage, the market has been segmented into traditional and best-of-breed. Traditional BPaaS segment has accounted for the largest market share of over 75% in 2023, owing to lower cost of service and higher customer satisfaction
  • Based on buyer type, the government buyers segment held the majority of revenue share of over 73% in 2023. Government insurance companies have historically been main buyers for BPaaS due to modular implementations of medicaid management information systems (MMIS)
  • Small and medium-sized payers make up more than 70% of all payers in 2023 and have shown a stronger preference for the BPaaS model. In terms of plan types, medicare advantage and managed Medicaid have emerged as viable business cases, with MA accounting for a significant share percentage of the market
  • Based on value chain processes, administrative processes such as care management have seen the most BPaaS adoption. Payers are, however, progressively becoming aware of BPaaS's potential in processes such as claims management, population health management, and member engagement as well as in reducing medical expenses

Table of Contents

Chapter 1 Methodology and Scope

  • 1.1 Market Segmentation & Scope
    • 1.1.1 Segment Definition
      • 1.1.1.1 Solution coverage
      • 1.1.1.2 Buyer type
      • 1.1.1.3 Value chain processes
      • 1.1.1.4 Buyer size
  • 1.2 Research Methodology
    • 1.2.1 Information procurement
      • 1.2.1.1 Purchased database
      • 1.2.1.2 GVR'S internal database
      • 1.2.1.3 Secondary sources
      • 1.2.1.4 Primary research
  • 1.3 Information or Data Analysis
    • 1.3.1 Data Analysis Models
  • 1.4 Market Formulation & Validation
  • 1.5 Model Details
  • 1.6 List of Secondary Sources
  • 1.7 List of Abbreviations
  • 1.8 Objectives
    • 1.8.1 Objective - 1
    • 1.8.2 Objective - 2
    • 1.8.3 Objective - 3

Chapter 2 Executive Summary

  • 2.1 Market Outlook
  • 2.2 Segment Snapshot
  • 2.3 Competitive Landscape

Chapter 3 Market Variables, Trends & Scope

  • 3.1 Market Lineage Outlook
    • 3.1.1 Parent Market Outlook
    • 3.1.2 Related/Ancillary Market Outlook
  • 3.2 Market Dynamics
    • 3.2.1 Market Driver Analysis
      • 3.2.1.1 Changing regulations
      • 3.2.1.2 Expanding healthcare consumerism
      • 3.2.1.3 Shift towards value-based healthcare
    • 3.2.2 Market Restraint Analysis
      • 3.2.2.1 Risk Concerns Regarding Data Security
      • 3.2.2.2 High costs
  • 3.3 Business Environment Analysis Tools
    • 3.3.1 Porter's Five Forces Analysis
    • 3.3.2 PESTLE Analysis
  • 3.4 Impact of COVID-19 on U.S. Business Process as a Service (BPaaS) in Healthcare Payer Market
  • 3.5 Regulatory Framework

Chapter 4 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market: Solution Coverage Estimates & Trend Analysis

  • 4.1 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market Solution Coverage Type Movement Analysis, 2023 & 2030
  • 4.2 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market: Solution Coverage Segment Dashboard
  • 4.3 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market Size & Forecast and Forecasts, By Solution Coverage (USD Billion)
    • 4.3.1 Traditional BPaaS
      • 4.3.1.1 Traditional BPaaS market, 2018 - 2030 (USD Billion)
      • 4.3.1.2 End-to-end traditional BPaaS
      • 4.3.1.2.1 End-to-end traditional BPaaS market, 2018 - 2030 (USD Billion)
      • 4.3.1.3 Process-specific traditional BPaaS
      • 4.3.1.3.1 Process-specific traditional BPaaS market, 2018 - 2030 (USD Billion)
    • 4.3.2 Best-of-Breed bpaas
      • 4.3.2.1 Best-of-breed bpaas market, 2018 - 2030 (USD Billion)
      • 4.3.2.2 End-to-end best-of-breed BPaaS
      • 4.3.2.2.1 End-to-end best-of-breed BPaaS market, 2018 - 2030 (USD Billion)
      • 4.3.2.3 Process-specific best-of-breed BPaaS
      • 4.3.2.3.1 Process-specific best-of-breed BPaaS market, 2018 - 2030 (USD Billion)

Chapter 5 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market: Buyer Type Estimates & Trend Analysis

  • 5.1 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market Buyer Type Movement Analysis, 2023 & 2030
  • 5.2 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market: Buyer Type Segment Dashboard
  • 5.3 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market Size & Forecast and Forecasts, By Buyer Type (USD Billion)
    • 5.3.1 Government buyers
      • 5.3.1.1 Government Buyers Market, 2018 - 2030 (USD Billion)
      • 5.3.1.2 Medicare advantage
      • 5.3.1.2.1 Medicare Advantage Market, 2018 - 2030 (USD Billion)
      • 5.3.1.3 Managed Medicaid
      • 5.3.1.3.1 Managed Medicaid market, 2018 - 2030 (USD Billion)
    • 5.3.2 Commerical buyers
      • 5.3.2.1 Commercial Buyers Market, 2018 - 2030 (USD Billion)
      • 5.3.2.2 Individual Health Plans
      • 5.3.2.2.1 Individual health plans market, 2018 - 2030 (USD Billion)
      • 5.3.2.3 Employer-sponsored health plan
      • 5.3.2.3.1 Employer sponsored health plan market, 2018 - 2030 (USD Billion)

Chapter 6 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market: Value Chain Processes Estimates & Trend Analysis

  • 6.1 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market Value Chain Processes Movement Analysis, 2023 & 2030
  • 6.2 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market: Value Chain Processes Segment Dashboard
  • 6.3 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market Size & Forecast and Forecasts, By Value Chain Processes (USD Billion)
    • 6.3.1 Claims Management
      • 6.3.1.1 Claims Management Market, 2018 - 2030 (USD Billion)
    • 6.3.2 Member engagement
      • 6.3.2.1 Member engagement market, 2018 - 2030 (USD Billion)
    • 6.3.3 Care management
      • 6.3.3.1 Care management market, 2018 - 2030 (USD Billion)
    • 6.3.4 Others
      • 6.3.4.1 Others market, 2018 - 2030 (USD Billion)

Chapter 7 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market: Buyer Size Estimates & Trend Analysis

  • 7.1 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market Buyer Size Movement Analysis, 2023 & 2030
  • 7.2 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market: Buyer Size Segment Dashboard
  • 7.3 U.S. Business Process as a Service (BPaaS) in Healthcare Payers Market Size & Forecast and Forecasts, By Buyer Size (USD Billion)
    • 7.3.1 Small buyers
      • 7.3.1.1 Small Buyers Market, 2018 - 2030 (USD Billion)
    • 7.3.2 Mid-sized buyers
      • 7.3.2.1 Mid-sized buyers market, 2018 - 2030 (USD Billion)
    • 7.3.3 Large buyers
      • 7.3.3.1 Large Buyers Market, 2018 - 2030 (USD Billion)

Chapter 8 Competitive Analysis

  • 8.1 Participant Categorization
  • 8.2 Company Market Position Analysis
  • 8.3 Strategy Mapping
    • 8.3.1 New Launch
    • 8.3.2 Mergers & acquisition
    • 8.3.3 Partnerships
    • 8.3.4 Collaborations
    • 8.5.5 Others
  • 8.4 Company Profiles/ Listing
    • 8.4.1 Accenture
      • 8.4.1.1 Company overview
      • 8.4.1.2 Financial performance
      • 8.4.1.3 Product benchmarking
      • 8.4.1.4 Strategic initiatives
    • 8.4.2 Cognizant
      • 8.4.2.1 Company overview
      • 8.4.2.2 Financial performance
      • 8.4.2.3 Product benchmarking
      • 8.4.2.4 Strategic initiatives
    • 8.4.3 HCL Technologies Limited
      • 8.4.3.1 Company overview
      • 8.4.3.2 Financial performance
      • 8.4.3.3 Product benchmarking
      • 8.4.3.4 Strategic initiatives
    • 8.4.4 IBM
      • 8.4.4.1 Company overview
      • 8.4.4.2 Financial performance
      • 8.4.4.3 Product benchmarking
      • 8.4.4.4 Strategic initiatives
    • 8.4.5 Infosys Limited
      • 8.4.5.1 Company overview
      • 8.4.5.2 Financial performance
      • 8.4.5.3 Product benchmarking
      • 8.4.5.4 Strategic initiatives
    • 8.4.6 NTT DATA Corporation
      • 8.4.6.1 Company overview
      • 8.4.6.2 Financial performance
      • 8.4.6.3 Product benchmarking
      • 8.4.6.4 Strategic initiatives
    • 8.4.7 Optum
      • 8.4.7.1 Company overview
      • 8.4.7.2 Financial performance
      • 8.4.7.3 Product benchmarking
      • 8.4.7.4 Strategic initiatives
    • 8.4.8 TATA Consultancy Services Limited
      • 8.4.8.1 Company overview
      • 8.4.8.2 Financial performance
      • 8.4.8.3 Product benchmarking
      • 8.4.8.4 Strategic initiatives
    • 8.4.9 UST
      • 8.4.9.1 Company overview
      • 8.4.9.2 Financial performance
      • 8.4.9.3 Product benchmarking
      • 8.4.9.4 Strategic initiatives
    • 8.4.10 Wipro
      • 8.4.10.1 Company overview
      • 8.4.10.2 Financial performance
      • 8.4.10.3 Product benchmarking
      • 8.4.10.4 Strategic initiatives
    • 8.4.11 EXL
      • 8.4.11.1 Company overview
      • 8.4.11.2 Financial performance
      • 8.4.11.3 Product benchmarking
      • 8.4.11.4 Strategic initiatives
    • 8.4.12 Softheon, Inc.
      • 8.4.12.1 Company overview
      • 8.4.12.2 Financial performance
      • 8.4.12.3 Product benchmarking
      • 8.4.12.4 Strategic initiatives
    • 8.4.13 Genpact
      • 8.4.13.1 Company overview
      • 8.4.13.2 Financial performance
      • 8.4.13.3 Product benchmarking
      • 8.4.13.4 Strategic initiatives
    • 8.4.14 Change Healthcare
      • 8.4.14.1 Company overview
      • 8.4.14.2 Financial performance
      • 8.4.14.3 Product benchmarking
      • 8.4.14.4 Strategic initiatives
    • 8.4.15 Firstsource
      • 8.4.15.1 Company overview
      • 8.4.15.2 Financial performance
      • 8.4.15.3 Product benchmarking
      • 8.4.15.4 Strategic initiatives
    • 8.4.16 Celegence
      • 8.4.16.1 Company overview
      • 8.4.16.2 Financial performance
      • 8.4.16.3 Product benchmarking
      • 8.4.16.4 Strategic initiatives
    • 8.4.17 Highmark Health
      • 8.4.17.1 Company overview
      • 8.4.17.2 Financial performance
      • 8.4.17.3 Product benchmarking
      • 8.4.17.4 Strategic initiatives