問題管理ソフトウェアの世界市場

問題管理ソフトウェアの世界市場は2030年までに34億米ドルに達する見込み

2023年に25億米ドルと推定される問題管理ソフトウェアの世界市場は、分析期間2023-2030年にCAGR 4.7%で成長し、2030年には34億米ドルに達すると予測されます。本レポートで分析したセグメントの1つである問題管理ソフトウェアは、CAGR 5.1％を記録し、分析期間終了時には24億米ドルに達すると予測されます。問題管理サービス分野の成長率は、分析期間中CAGR 3.8％と推定されます。

米国市場は6億5,660万米ドルと推定、中国はCAGR4.5％で成長予測

米国の問題管理ソフトウェア市場は、2023年に6億5,660万米ドルと推定されます。世界第2位の経済大国である中国は、2023-2030年のCAGRを4.5%として、2030年までに5億4,490万米ドルの市場規模に達すると予測されています。その他の注目すべき地域別市場としては、日本とカナダがあり、分析期間中のCAGRはそれぞれ4.4%と3.9%と予測されています。欧州では、ドイツがCAGR 4.4%で成長すると予測されています。

世界の問題管理ソフトウェア市場- 主要動向と促進要因まとめ

問題管理ソフトウェア：効率的な問題解決によるITオペレーションの合理化

問題管理ソフトウェアは、組織のITインフラにおけるインシデントや問題の根本原因を特定、管理、解決するために設計されたIT専門ツールです。正常なサービスをできるだけ早く復旧させることに重点を置くインシデント管理とは異なり、問題管理は、インシデントの原因となる根本的な問題に対処することで、インシデントの再発を防止することを目的としています。このソフトウェアは、問題の特定、根本原因の分析、恒久的なソリューションの実装に対する体系的なアプローチをITチームに提供し、ITシステムの全体的な安定性とパフォーマンスを向上させます。問題管理ソフトウェアを活用することで、企業はダウンタイムを削減し、サービス品質を向上させ、ITオペレーションの効率を改善することができます。

技術の進歩は問題管理ソフトウェアをどのように強化していますか？

技術の進歩により、問題管理ソフトウェアの機能は大幅に強化され、現代のITオペレーションにとってより強力で不可欠なツールとなっています。人工知能（AI）と機械学習が問題管理プラットフォームに統合されたことで、より正確で効率的な根本原因分析が可能になり、ITチームはすぐにはわからないパターンや相関関係を特定できるようになりました。自動化機能は、データ収集、ロギング、レポートなどの反復タスクを自動化することによって問題管理プロセスを合理化し、ITスタッフをより複雑な問題に集中させることができます。予測分析の台頭により、問題管理ソフトウェアのプロアクティブ機能はさらに向上し、企業はインシデントにつながる前に潜在的な問題を予測し、対処できるようになりました。さらに、問題管理ソフトウェアは、インシデント管理や変更管理などの他のITサービス管理（ITSM）ツールと統合されることで、IT運用に対するより一貫性のある効率的なアプローチを生み出し、問題を迅速かつ効果的に解決できるようになりました。このような技術的な改善により、様々な業界で問題管理ソフトウェアが採用され、ITシステムの信頼性とパフォーマンスの向上に貢献しています。

問題管理ソフトウェアの主な用途と利点は？

問題管理ソフトウェアは、サービスの信頼性向上、ダウンタイムの削減、ITリソースの最適化など、多くのメリットを提供し、ITオペレーションを強化するために幅広い業界で利用されています。大企業では、問題管理ソフトウェアは重要なビジネスオペレーションを支える複雑なIT環境の管理に不可欠であり、ユーザーに影響を与える前に問題を特定し、解決することを保証します。金融サービス業界では、問題管理ソフトウェアは金融システムの安定性とセキュリティの維持を支援し、サービス中断やデータ漏洩のリスクを低減します。ヘルスケア業界では、問題管理ソフトウェアが医療ITシステムの信頼性を確保し、患者ケアに影響を及ぼす可能性のある混乱を防止しています。問題管理ソフトウェアの主なメリットは、インシデント解決の改善、運用コストの削減、サービス品質の向上、IT効率の向上などです。IT問題の根本原因に体系的に対処することで、企業はインシデントの再発を防ぎ、システム・パフォーマンスを向上させ、顧客により良いサービスを提供することができます。

問題管理ソフトウェア市場の成長を促進する要因は？

問題管理ソフトウェア市場の成長は、いくつかの要因によってもたらされます。IT環境の複雑化とデジタルサービスへの依存の高まりは重要な促進要因であり、組織はIT問題を管理・解決するためにより高度なツールを必要としています。また、AI、機械学習、自動化などの技術的進歩も、問題管理ソフトウェアの機能と効率を高めるため、市場の成長を後押ししています。ITサービスの品質と信頼性への注目の高まりは、組織がダウンタイムを最小限に抑え、ITシステムの円滑な運用を確保しようとするため、需要をさらに押し上げています。さらに、金融、ヘルスケア、eコマースなど、ITの信頼性が重要な産業の拡大も市場の成長に寄与しています。ITSMフレームワークの採用が進み、プロアクティブなIT管理が重視されるようになっていることも、問題管理ソフトウェア市場の成長を支えています。これらの要因が、ソフトウェア開発における継続的なイノベーションと相まって、問題管理ソフトウェア市場の持続的成長を後押ししています。

調査対象企業の例（全42件）

• Atlassian
• Axios Systems PLC
• BMC Software, Inc.
• Cherwell Software, LLC
• Freshworks Inc.
• Ivanti
• ServiceNow, Inc.
• Soft Expert Software
• SolarWinds Worldwide LLC
• TeamQuest Corporation
• Zendesk, Inc.

目次

第1章 調査手法

第2章 エグゼクティブサマリー

• 市場概要
• 主要企業
• 市場動向と促進要因
• 世界市場の見通し

第3章 市場分析

• 米国
• カナダ
• 日本
• 中国
• 欧州
• フランス
• ドイツ
• イタリア
• 英国
• その他欧州
• アジア太平洋
• その他の地域

第4章 競合

Global Problem Management Software Market to Reach US$3.4 Billion by 2030

The global market for Problem Management Software estimated at US$2.5 Billion in the year 2023, is expected to reach US$3.4 Billion by 2030, growing at a CAGR of 4.7% over the analysis period 2023-2030. Problem Management Software, one of the segments analyzed in the report, is expected to record a 5.1% CAGR and reach US$2.4 Billion by the end of the analysis period. Growth in the Problem Management Services segment is estimated at 3.8% CAGR over the analysis period.

The U.S. Market is Estimated at US$656.6 Million While China is Forecast to Grow at 4.5% CAGR

The Problem Management Software market in the U.S. is estimated at US$656.6 Million in the year 2023. China, the world's second largest economy, is forecast to reach a projected market size of US$544.9 Million by the year 2030 trailing a CAGR of 4.5% over the analysis period 2023-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 4.4% and 3.9% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 4.4% CAGR.

Global Problem Management Software Market - Key Trends and Drivers Summarized

Problem Management Software: Streamlining IT Operations with Efficient Issue Resolution

Problem management software is a specialized IT tool designed to identify, manage, and resolve the root causes of incidents and issues within an organization’s IT infrastructure. Unlike incident management, which focuses on restoring normal service as quickly as possible, problem management aims to prevent incidents from recurring by addressing the underlying problems that cause them. This software provides IT teams with a systematic approach to problem identification, root cause analysis, and the implementation of permanent solutions, thereby improving the overall stability and performance of IT systems. By leveraging problem management software, organizations can reduce downtime, enhance service quality, and improve the efficiency of their IT operations.

How Are Technological Advancements Enhancing Problem Management Software?

Technological advancements have significantly enhanced the capabilities of problem management software, making it a more powerful and integral tool for modern IT operations. The integration of artificial intelligence (AI) and machine learning into problem management platforms has enabled more accurate and efficient root cause analysis, allowing IT teams to identify patterns and correlations that may not be immediately apparent. Automation features have streamlined the problem management process by automating repetitive tasks such as data collection, logging, and reporting, freeing up IT staff to focus on more complex issues. The rise of predictive analytics has further improved the proactive capabilities of problem management software, enabling organizations to anticipate and address potential problems before they lead to incidents. Additionally, the integration of problem management software with other IT service management (ITSM) tools, such as incident and change management, has created a more cohesive and efficient approach to IT operations, ensuring that issues are resolved quickly and effectively. These technological improvements are driving the adoption of problem management software across various industries, helping organizations enhance the reliability and performance of their IT systems.

What Are the Key Applications and Benefits of Problem Management Software?

Problem management software is used across a wide range of industries to enhance IT operations, offering numerous benefits that improve service reliability, reduce downtime, and optimize IT resources. In large enterprises, problem management software is essential for managing the complex IT environments that support critical business operations, ensuring that issues are identified and resolved before they impact users. In the financial services sector, problem management software helps maintain the stability and security of financial systems, reducing the risk of service interruptions and data breaches. The healthcare industry relies on problem management software to ensure the reliability of medical IT systems, preventing disruptions that could affect patient care. The primary benefits of problem management software include improved incident resolution, reduced operational costs, enhanced service quality, and increased IT efficiency. By systematically addressing the root causes of IT issues, organizations can prevent recurring incidents, improve system performance, and deliver better service to their customers.

What Factors Are Driving the Growth in the Problem Management Software Market?

The growth in the problem management software market is driven by several factors. The increasing complexity of IT environments and the growing reliance on digital services are significant drivers, as organizations require more advanced tools to manage and resolve IT issues. Technological advancements in AI, machine learning, and automation are also propelling market growth, as these innovations enhance the capabilities and efficiency of problem management software. The rising focus on IT service quality and reliability is further boosting demand, as organizations seek to minimize downtime and ensure the smooth operation of their IT systems. Additionally, the expansion of industries such as finance, healthcare, and e-commerce, where IT reliability is critical, is contributing to market growth. The growing adoption of ITSM frameworks and the increasing emphasis on proactive IT management are also supporting the growth of the problem management software market. These factors, combined with continuous innovation in software development, are driving the sustained growth of the problem management software market.

Select Competitors (Total 42 Featured) -

• Atlassian
• Axios Systems PLC
• BMC Software, Inc.
• Cherwell Software, LLC
• Freshworks Inc.
• Ivanti
• ServiceNow, Inc.
• Soft Expert Software
• SolarWinds Worldwide LLC
• TeamQuest Corporation
• Zendesk, Inc.

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

• 1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Global Economic Update
  • Problem Management Software - Global Key Competitors Percentage Market Share in 2024 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
• 2. FOCUS ON SELECT PLAYERS
• 3. MARKET TRENDS & DRIVERS
• 4. GLOBAL MARKET PERSPECTIVE
  • TABLE 1: World Recent Past, Current & Future Analysis for Problem Management Software by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 2: World Historic Review for Problem Management Software by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 3: World 16-Year Perspective for Problem Management Software by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2014, 2024 & 2030
  • TABLE 4: World Recent Past, Current & Future Analysis for Software by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 5: World Historic Review for Software by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 6: World 16-Year Perspective for Software by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
  • TABLE 7: World Recent Past, Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 8: World Historic Review for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 9: World 16-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
  • TABLE 10: World Problem Management Software Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030

III. MARKET ANALYSIS

• UNITED STATES
  • Problem Management Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
  • TABLE 11: USA Recent Past, Current & Future Analysis for Problem Management Software by Segment - Software and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 12: USA Historic Review for Problem Management Software by Segment - Software and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 13: USA 16-Year Perspective for Problem Management Software by Segment - Percentage Breakdown of Value Sales for Software and Services for the Years 2014, 2024 & 2030
• CANADA
  • TABLE 14: Canada Recent Past, Current & Future Analysis for Problem Management Software by Segment - Software and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 15: Canada Historic Review for Problem Management Software by Segment - Software and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 16: Canada 16-Year Perspective for Problem Management Software by Segment - Percentage Breakdown of Value Sales for Software and Services for the Years 2014, 2024 & 2030
• JAPAN
  • Problem Management Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
  • TABLE 17: Japan Recent Past, Current & Future Analysis for Problem Management Software by Segment - Software and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 18: Japan Historic Review for Problem Management Software by Segment - Software and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 19: Japan 16-Year Perspective for Problem Management Software by Segment - Percentage Breakdown of Value Sales for Software and Services for the Years 2014, 2024 & 2030
• CHINA
  • Problem Management Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
  • TABLE 20: China Recent Past, Current & Future Analysis for Problem Management Software by Segment - Software and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 21: China Historic Review for Problem Management Software by Segment - Software and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 22: China 16-Year Perspective for Problem Management Software by Segment - Percentage Breakdown of Value Sales for Software and Services for the Years 2014, 2024 & 2030
• EUROPE
  • Problem Management Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
  • TABLE 23: Europe Recent Past, Current & Future Analysis for Problem Management Software by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 24: Europe Historic Review for Problem Management Software by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 25: Europe 16-Year Perspective for Problem Management Software by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2014, 2024 & 2030
  • TABLE 26: Europe Recent Past, Current & Future Analysis for Problem Management Software by Segment - Software and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 27: Europe Historic Review for Problem Management Software by Segment - Software and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 28: Europe 16-Year Perspective for Problem Management Software by Segment - Percentage Breakdown of Value Sales for Software and Services for the Years 2014, 2024 & 2030
• FRANCE
  • Problem Management Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
  • TABLE 29: France Recent Past, Current & Future Analysis for Problem Management Software by Segment - Software and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 30: France Historic Review for Problem Management Software by Segment - Software and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 31: France 16-Year Perspective for Problem Management Software by Segment - Percentage Breakdown of Value Sales for Software and Services for the Years 2014, 2024 & 2030
• GERMANY
  • Problem Management Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
  • TABLE 32: Germany Recent Past, Current & Future Analysis for Problem Management Software by Segment - Software and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 33: Germany Historic Review for Problem Management Software by Segment - Software and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 34: Germany 16-Year Perspective for Problem Management Software by Segment - Percentage Breakdown of Value Sales for Software and Services for the Years 2014, 2024 & 2030
• ITALY
  • TABLE 35: Italy Recent Past, Current & Future Analysis for Problem Management Software by Segment - Software and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 36: Italy Historic Review for Problem Management Software by Segment - Software and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 37: Italy 16-Year Perspective for Problem Management Software by Segment - Percentage Breakdown of Value Sales for Software and Services for the Years 2014, 2024 & 2030
• UNITED KINGDOM
  • Problem Management Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
  • TABLE 38: UK Recent Past, Current & Future Analysis for Problem Management Software by Segment - Software and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 39: UK Historic Review for Problem Management Software by Segment - Software and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 40: UK 16-Year Perspective for Problem Management Software by Segment - Percentage Breakdown of Value Sales for Software and Services for the Years 2014, 2024 & 2030
• REST OF EUROPE
  • TABLE 41: Rest of Europe Recent Past, Current & Future Analysis for Problem Management Software by Segment - Software and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 42: Rest of Europe Historic Review for Problem Management Software by Segment - Software and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 43: Rest of Europe 16-Year Perspective for Problem Management Software by Segment - Percentage Breakdown of Value Sales for Software and Services for the Years 2014, 2024 & 2030
• ASIA-PACIFIC
  • Problem Management Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
  • TABLE 44: Asia-Pacific Recent Past, Current & Future Analysis for Problem Management Software by Segment - Software and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 45: Asia-Pacific Historic Review for Problem Management Software by Segment - Software and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 46: Asia-Pacific 16-Year Perspective for Problem Management Software by Segment - Percentage Breakdown of Value Sales for Software and Services for the Years 2014, 2024 & 2030
• REST OF WORLD
  • TABLE 47: Rest of World Recent Past, Current & Future Analysis for Problem Management Software by Segment - Software and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 48: Rest of World Historic Review for Problem Management Software by Segment - Software and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 49: Rest of World 16-Year Perspective for Problem Management Software by Segment - Percentage Breakdown of Value Sales for Software and Services for the Years 2014, 2024 & 2030

IV. COMPETITION