Product Code: 4862
Managed Services Market is poised to witness significant growth through 2032. Business organizations are increasingly outsourcing the maintenance of enterprise infrastructure to MSP enterprises, to lessen their maintenance and administration costs, which would eventually benefit the product demand.
In addition, the key market providers are working to expand their portfolios and enter mergers and acquisitions to gain a better edge in the market. To cite an instance, in January 2023, Rackspace Technology, a global firm providing end-to-end multi-cloud technology services, launched Modern Operations, offering cloud services to users. As per reports, the new service will equip customers with Azure, AWS, and GCP, enabling them to focus on core business activities and enjoy better functional competencies.
Overall, the managed services market has been segmented in terms of service, organization size, industry vertical, and region.
Based on service, the cloud managed services segment is expected to witness significant growth between 2023 and 2032. The rising adoption of cloud-based applications by enterprises, given their cost-effectiveness and increased efficiency will support the burgeoning cloud-based managed services demand.
By organization size, the SMEs segment is set to register substantial growth through 2023-2032. The increasing adaptation of managed services by the SMEs, owing to high scalability, cost-effective nature, and fewer infrastructure-related complexities would add to the segmental growth. Major managed service providers are also expanding their services to cater to the need of the SMEs. For instance, in November 2022, Fujifilm Business Innovation announced offering IT Expert Services in Singapore. The service would not only provide traditional IT support to SMEs but also act as the sole supplier for the company's technological requirements.
On the basis of industry vertical, the market is likely to be characterized by the IT & Telecom segment, which will grow at more than 6% CAGR by 2032 end. The segmental growth can be credited to the telephonic companies' ability to provide extensive network connectivity which covers a huge geographical area.
In the regional context, the North America managed services market was valued at more than USD 60 billion in 2022. The regional market growth can be accredited to the increasing adoption of cloud computing platforms, hefty investments in the field of emerging 5G technology, and the increasing usage of smartphones. As per credible sources, North America boasts of 3.4 million 5G connections and half a billion LTE connections as of third quarter 2020.
Table of Contents
Chapter 1 Methodology & Scope
- 1.1 Market definition
- 1.2 Base estimates & forecast
- 1.3 Forecast calculations
- 1.4 Data Sources
- 1.4.1 Secondary
- 1.4.2 Primary
- 1.5 Industry Glossary
Chapter 2 Executive Summary
- 2.1 Managed services industry 360 degree synopsis, 2018 - 2032
- 2.2 Business trends
- 2.2.1 Total addressable market (TAM) trends, 2023 - 2032
- 2.3 Regional trends
- 2.4 Service type trends
- 2.5 Organization size trends
- 2.6 Industry vertical trends
Chapter 3 Managed Services Industry Insights
- 3.1 Introduction
- 3.2 Impact of COVID-19 outbreak
- 3.2.1 By region
- 3.2.1.1 North America
- 3.2.1.2 Europe
- 3.2.1.3 Asia Pacific
- 3.2.1.4 Latin America
- 3.2.1.5 Middle East & Africa
- 3.2.2 Strategies by major players to regain pre-COVID level growth
- 3.3 Impact analysis of Russia-Ukraine war
- 3.4 Managed services industry ecosystem analysis
- 3.4.1 IT solutions provider
- 3.4.2 Managed service provider
- 3.4.3 System integrators
- 3.4.4 Cloud service providers (CSPs)
- 3.4.5 End-users
- 3.4.6 Profit margin analysis
- 3.4.7 Vendor matrix
- 3.5 Technology & innovation landscape
- 3.5.1 Big data integration
- 3.5.2 IoT
- 3.5.3 Software-as-a-service
- 3.5.4 Hyper-converged Infrastructure
- 3.6 Patent analysis
- 3.7 Investment portfolio
- 3.8 Industry news
- 3.9 Regulatory landscape
- 3.9.1 International Standards
- 3.9.2 North America
- 3.9.3 Europe
- 3.9.4 Asia Pacific
- 3.9.5 Latin America
- 3.9.6 MEA
- 3.10 Industry impact forces
- 3.10.1 Growth drivers
- 3.10.1.1 Rising adoption of cloud computing services
- 3.10.1.2 Surging need for enhanced network connectivity
- 3.10.1.3 Growing demand to reduce administration and maintenance cost
- 3.10.1.4 Lack of IT resources and in-house expertise
- 3.10.1.5 Rising government expenditure on ICT sector
- 3.10.2 Industry pitfalls & challenges
- 3.10.2.1 Dependency on in-house workforce across the SMEs
- 3.10.2.2 Data privacy and security concerns
- 3.11 Growth potential analysis
- 3.12 Porter's analysis
- 3.12.1 Bargaining power of suppliers
- 3.12.2 Bargaining power of buyers
- 3.12.3 The threat of new entrants
- 3.12.4 The threat of substitute
- 3.12.5 Competitive rivalry
- 3.13 PESTEL analysis
- 3.13.1 Political
- 3.13.2 Economic
- 3.13.3 Social
- 3.13.4 Technological
- 3.13.5 Legal
- 3.13.6 Environmental
Chapter 4 Competitive Landscape, 2022
- 4.1 Introduction
- 4.2 Company market share2022
- 4.2.1 Competitive analysis of major managed services providers, 2022
- 4.2.1.1 Accenture plc
- 4.2.1.2 IBM Corporation
- 4.2.1.3 AT&T Inc
- 4.2.1.4 DXC Technology
- 4.2.1.5 Fujitsu Limited
- 4.2.2 Competitive analysis of market innovators, 2022
- 4.2.2.1 Cisco Systems, Inc.
- 4.2.2.2 Infosys Limited
- 4.2.2.3 Cognizant
- 4.2.2.4 Huawei Technologies Co., Ltd.
- 4.2.2.5 TCS Limited
- 4.2.3 Competitive positioning matrix
- 4.2.4 Strategic outlook matrix
Chapter 5 Managed Services Market, By Service Type
- 5.1 Key trends, by service type
- 5.2 Cloud managed services
- 5.2.1 Market estimates and forecast, 2018 - 2032
- 5.3 Managed Infrastructure
- 5.3.1 Market estimates and forecast, 2018 - 2032
- 5.4 Managed network
- 5.4.1 Market estimates and forecast, 2018 - 2032
- 5.5 Managed collaboration
- 5.5.1 Market estimates and forecast, 2018 - 2032
- 5.6 Managed security
- 5.6.1 Market estimates and forecast, 2018 - 2032
- 5.7 Managed mobility
- 5.7.1 Market estimates and forecast, 2018 - 2032
- 5.8 Managed backup and recovery
- 5.8.1 Market estimates and forecast, 2018 - 2032
Chapter 6 Managed Services Market, By Organization Size
- 6.1 Key trends, by organization size
- 6.2 Large Enterprises
- 6.2.1 Market estimates and forecast, 2018 - 2032
- 6.3 SMEs
- 6.3.1 Market estimates and forecast, 2018 - 2032
Chapter 7 Managed Services Market, By Industry Vertical
- 7.1 Key trends, by industry vertical
- 7.2 IT & Telecom
- 7.2.1 Market estimates and forecast, 2018 - 2032
- 7.3 BFSI
- 7.3.1 Market estimates and forecast, 2018 - 2032
- 7.4 Healthcare
- 7.4.1 Market estimates and forecast, 2018 - 2032
- 7.5 Government
- 7.5.1 Market estimates and forecast, 2018 - 2032
- 7.6 Retail
- 7.6.1 Market estimates and forecast, 2018 - 2032
- 7.7 Energy & Utility
- 7.7.1 Market estimates and forecast, 2018 - 2032
- 7.8 Others
- 7.8.1 Market estimates and forecast, 2018 - 2032
Chapter 8 Managed Services market, By Region
- 8.1 Key trends, by region
- 8.2 North America
- 8.2.1 Market estimates and forecast, 2018 - 2032
- 8.2.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.2.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.2.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.2.5 U.S.
- 8.2.5.1 Market estimates and forecast, 2018 - 2032
- 8.2.5.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.2.5.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.2.5.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.2.6 Canada
- 8.2.6.1 Market estimates and forecast, 2018 - 2032
- 8.2.6.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.2.6.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.2.6.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.3 Europe
- 8.3.1 Market estimates and forecast, 2018 - 2032
- 8.3.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.3.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.3.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.3.5 UK
- 8.3.5.1 Market estimates and forecast, 2018 - 2032
- 8.3.5.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.3.5.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.3.5.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.3.6 Germany
- 8.3.6.1 Market estimates and forecast, 2018 - 2032
- 8.3.6.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.3.6.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.3.6.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.3.7 France
- 8.3.7.1 Market estimates and forecast, 2018 - 2032
- 8.3.7.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.3.7.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.3.7.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.3.8 Italy
- 8.3.8.1 Market estimates and forecast, 2018 - 2032
- 8.3.8.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.3.8.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.3.8.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.3.9 Spain
- 8.3.9.1 Market estimates and forecast, 2018 - 2032
- 8.3.9.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.3.9.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.3.9.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.3.10 Netherlands
- 8.3.10.1 Market estimates and forecast, 2018 - 2032
- 8.3.10.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.3.10.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.3.10.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.4 Asia Pacific
- 8.4.1 Market estimates and forecast, 2018 - 2032
- 8.4.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.4.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.4.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.4.5 China
- 8.4.5.1 Market estimates and forecast, 2018 - 2032
- 8.4.5.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.4.5.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.4.5.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.4.6 Japan
- 8.4.6.1 Market estimates and forecast, 2018 - 2032
- 8.4.6.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.4.6.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.4.6.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.4.7 India
- 8.4.7.1 Market estimates and forecast, 2018 - 2032
- 8.4.7.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.4.7.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.4.7.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.4.8 ANZ
- 8.4.8.1 Market estimates and forecast, 2018 - 2032
- 8.4.8.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.4.8.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.4.8.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.4.9 South Korea
- 8.4.9.1 Market estimates and forecast, 2018 - 2032
- 8.4.9.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.4.9.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.4.9.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.4.10 Southeast Asia
- 8.4.10.1 Market estimates and forecast, 2018 - 2032
- 8.4.10.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.4.10.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.4.10.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.5 Latin America
- 8.5.1 Market estimates and forecast, 2018 - 2032
- 8.5.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.5.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.5.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.5.5 Brazil
- 8.5.5.1 Market estimates and forecast, 2018 - 2032
- 8.5.5.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.5.5.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.5.5.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.5.6 Mexico
- 8.5.6.1 Market estimates and forecast, 2018 - 2032
- 8.5.6.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.5.6.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.5.6.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.5.7 Argentina
- 8.5.7.1 Market estimates and forecast, 2018 - 2032
- 8.5.7.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.5.7.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.5.7.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.5.8 Colombia
- 8.5.8.1 Market estimates and forecast, 2018 - 2032
- 8.5.8.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.5.8.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.5.8.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.6 MEA
- 8.6.1 Market estimates and forecast, 2018 - 2032
- 8.6.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.6.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.6.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.6.5 South Africa
- 8.6.5.1 Market estimates and forecast, 2018 - 2032
- 8.6.5.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.6.5.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.6.5.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.6.6 Saudi Arabia
- 8.6.6.1 Market estimates and forecast, 2018 - 2032
- 8.6.6.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.6.6.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.6.6.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.6.7 Israel
- 8.6.7.1 Market estimates and forecast, 2018 - 2032
- 8.6.7.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.6.7.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.6.7.4 Market estimates and forecast, by industry vertical, 2018 - 2032
- 8.6.8 UAE
- 8.6.8.1 Market estimates and forecast, 2018 - 2032
- 8.6.8.2 Market estimates and forecast, by service type, 2018 - 2032
- 8.6.8.3 Market estimates and forecast, by organization size, 2018 - 2032
- 8.6.8.4 Market estimates and forecast, by industry vertical, 2018 - 2032
Chapter 9 Company Profiles
- 9.1 Accenture plc
- 9.1.1 Business Overview
- 9.1.2 Financial Data
- 9.1.3 Product Landscape
- 9.1.4 Strategic Outlook
- 9.1.5 SWOT Analysis
- 9.2 AT&T Inc
- 9.2.1 Business Overview
- 9.2.2 Financial Data
- 9.2.3 Product Landscape
- 9.2.4 Strategic Outlook
- 9.2.5 SWOT Analysis
- 9.3 ATOS SE
- 9.3.1 Business Overview
- 9.3.2 Financial Data
- 9.3.3 Product Landscape
- 9.3.4 Strategic Outlook
- 9.3.5 SWOT Analysis
- 9.4 Centurylink, Inc. (Lumen Technologies)
- 9.4.1 Business Overview
- 9.4.2 Financial Data
- 9.4.3 Product Landscape
- 9.4.4 Strategic Outlook
- 9.4.5 SWOT Analysis
- 9.5 Cisco Systems, Inc.
- 9.5.1 Business Overview
- 9.5.2 Financial Data
- 9.5.3 Product Landscape
- 9.5.4 Strategic Outlook
- 9.5.5 SWOT Analysis
- 9.6 Cloudreach
- 9.6.1 Business Overview
- 9.6.2 Financial Data
- 9.6.3 Product Landscape
- 9.6.4 Strategic Outlook
- 9.6.5 SWOT Analysis
- 9.7 Cognizant
- 9.7.1 Business Overview
- 9.7.2 Financial Data
- 9.7.3 Product Landscape
- 9.7.4 Strategic Outlook
- 9.7.5 SWOT Analysis
- 9.8 Deloitte Touche Tomatsu Limited
- 9.8.1 Business Overview
- 9.8.2 Financial Data
- 9.8.3 Product Landscape
- 9.8.4 Strategic Outlook
- 9.8.5 SWOT Analysis
- 9.9 DXC Technology
- 9.9.1 Business Overview
- 9.9.2 Financial Data
- 9.9.3 Product Landscape
- 9.9.4 Strategic Outlook
- 9.9.5 SWOT Analysis
- 9.10 Fujitsu Limited
- 9.10.1 Business Overview
- 9.10.2 Financial Data
- 9.10.3 Product Landscape
- 9.10.4 Strategic Outlook
- 9.10.5 SWOT Analysis
- 9.11 HCL Technologies Limited
- 9.11.1 Business Overview
- 9.11.2 Financial Data
- 9.11.3 Product Landscape
- 9.11.4 Strategic Outlook
- 9.11.5 SWOT Analysis
- 9.12 Huawei Technologies Co., Ltd.
- 9.12.1 Business Overview
- 9.12.2 Financial Data
- 9.12.3 Product Landscape
- 9.12.4 Strategic Outlook
- 9.12.5 SWOT Analysis
- 9.13 IBM Corporation
- 9.13.1 Business Overview
- 9.13.2 Financial Data
- 9.13.3 Product Landscape
- 9.13.4 Strategic Outlook
- 9.13.5 SWOT Analysis
- 9.14 Infosys Limited
- 9.14.1 Business Overview
- 9.14.2 Financial Data
- 9.14.3 Product Landscape
- 9.14.4 Strategic Outlook
- 9.14.5 SWOT Analysis
- 9.15 Nokia Networks
- 9.15.1 Business Overview
- 9.15.2 Financial Data
- 9.15.3 Product Landscape
- 9.15.4 Strategic Outlook
- 9.15.5 SWOT Analysis
- 9.16 NTT Data Corporation
- 9.16.1 Business Overview
- 9.16.2 Financial Data
- 9.16.3 Product Landscape
- 9.16.4 Strategic Outlook
- 9.16.5 SWOT Analysis
- 9.17 Rackspace Technology, Inc.
- 9.17.1 Business Overview
- 9.17.2 Financial Data
- 9.17.3 Product Landscape
- 9.17.4 Strategic Outlook
- 9.17.5 SWOT Analysis
- 9.18 TCS Limited
- 9.18.1 Business Overview
- 9.18.2 Financial Data
- 9.18.3 Product Landscape
- 9.18.4 Strategic Outlook
- 9.18.5 SWOT Analysis
- 9.19 Tech Mahindra Limited
- 9.19.1 Business Overview
- 9.19.2 Financial Data
- 9.19.3 Product Landscape
- 9.19.4 Strategic Outlook
- 9.19.5 SWOT Analysis
- 9.20 Telefonaktiebolaget LM Ericsson
- 9.20.1 Business Overview
- 9.20.2 Financial Data
- 9.20.3 Product Landscape
- 9.20.4 Strategic Outlook
- 9.20.5 SWOT Analysis