Product Code: 4960
Telecommunication relay service market (TRS) is expected to grow at a robust rate through 2032 owing to the increasing demand for Internet Protocol (IP) relays. In 2022, telecommunication relay services were valued at more than USD 5 billion.
IP relay has certain advantages such as Voice Carry-Over (VCO) and Hearing Carry-Over (HCO) options, which are extremely useful for people with disabilities and for those who are hard of hearing. It allows disabled people to communicate with those who use any standard telephone via CA (Communications Assistant).
Overall, the telecommunication relay service market (TRS) is segmented based on service, technology, end-use, and region.
Based on service, the market is divided into Voice carry over, IP captioned telephone service, video relay service (VRS), Internet Protocol relay service, Captioned telephone service, Text-to-voice, and others. Among these, the video relay service segment is becoming increasingly popular among users since it allows free-flow and natural communication. Besides, there is an absence of text input that ensures that users can flawlessly convey messages to the CA using sign language, which is more natural and faster than typing.
In terms of technology, the telecommunication relay service market (TRS) is divided into IP relay and Traditional relay. The traditional relay technology segment in the telecommunication relay service market is expected to witness steady growth between 2023 and 2032. This can be attributed to the increasing demand for communication services from those individuals who use TTYs.
On the basis of end-use, the market has been fragmented into enterprise, personal, and government. Among these, the enterprise segment held over 10% market share in 2022 and is anticipated to grow during the analysis timeframe due to increasing demand for unified communication across the enterprises. Besides, there is an escalating tendency of remote working and the expansion of business on a global level will also fuel the market growth through 2032.
Considering the regional landscape, the Telecommunication Relay Service Market (TRS) is divided into North America, Asia Pacific, MEA, Latin America, and Europe. Among them, the TRS market in the Asia Pacific region is expected to grow at 10% CAGR during the forecast period. Presence of range of government initiatives focused on improving the accessibility of telecommunication services will further drive market growth.
Some of the well-established enterprises that operate in the Telecommunication Relay Service Market (TRS) are Cisco Systems Inc., Bell Canada, and Sprint Relay (T-Mobile USA Inc.). These companies are focusing on strengthening their market position through collaboration with regulatory bodies.
Table of Contents
Chapter 1 Methodology & Scope
- 1.1 Market definitions
- 1.2 Base estmates & calculations
- 1.3 Forecast calculation
- 1.4 Data Sources
- 1.4.1 Primary
- 1.4.2 Secondary
- 1.4.2.1 Paid sources
- 1.4.2.2 Public sources
Chapter 2 Executive Summary
- 2.1 Telecommunication Relay Service (TRS) industry 360 degree synopsis, 2018 - 2032
- 2.2 Business trends
- 2.2.1 Total Addressable Market (TAM)
- 2.3 Regional trends
- 2.4 Service trends
- 2.5 Technology trends
- 2.6 End-use trends
Chapter 3 Telecommunication Relay Service (TRS) Industry Insights
- 3.1 Introduction
- 3.2 Impact of COVID-19 outbreak
- 3.2.1 North America
- 3.2.2 Europe
- 3.2.3 Asia Pacific
- 3.2.4 Latin America
- 3.2.5 MEA
- 3.3 Russia- Ukraine war impact on Telecommunication Relay Service (TRS) industry
- 3.4 Industry ecosystem analysis
- 3.4.1 Telephone equipement providers
- 3.4.2 Telecom servcie providers
- 3.4.3 Government authorities
- 3.4.4 Third party service providers
- 3.4.5 End-users
- 3.4.6 Profit margin analysis
- 3.4.7 Vendor matrix
- 3.5 Technology landscape
- 3.5.1 VoIP
- 3.5.2 Unified communication and collaboration
- 3.5.3 Automatics Speech Recognition (ASR)
- 3.6 Future potential of underlying technology providers
- 3.6.1 Apple Inc.
- 3.6.2 Google LLC
- 3.6.3 Microsoft Corporation
- 3.7 Patent analysis
- 3.8 Investment portfolio
- 3.9 News
- 3.9.1 North America
- 3.9.2 Europe
- 3.9.3 Asia Pacific
- 3.9.4 Latin America
- 3.9.5 MEA
- 3.10 Regulatory landscape
- 3.11 Industry impact forces
- 3.11.1 Growth drivers
- 3.11.1.1 A rapid adoption of mobile devices
- 3.11.1.2 Rising demand for unified communications
- 3.11.1.3 Growing penetration of VoIP devices
- 3.11.1.4 Favorable government initiatives to facilitate telecommunication relay services
- 3.11.2 Industry pitfalls & challenges
- 3.11.2.1 Limited in-house capabilities
- 3.11.2.2 Concerns regarding frauds and cybersecurity
- 3.12 Growth potential analysis
- 3.13 Porter's analysis
- 3.14 PESTEL analysis
Chapter 4 Competitive Landscape, 2022
- 4.1 Introduction
- 4.2 Company market share, 2022
- 4.3 Competive analysis of major market players, 2022
- 4.3.1 Bell Canada
- 4.3.2 Cisco Systems Inc.
- 4.3.3 Relay UK BT
- 4.3.4 Skype Technologies S.A.R.L
- 4.3.5 Sprint Relay (T-Mobile)
- 4.4 Competive analysis of innovative market playes, 2022
- 4.4.1 Avaya Inc.
- 4.4.2 Captel Inc.
- 4.4.3 KCOM Group Limited
- 4.4.4 Sorenson Communciations LLC
- 4.5 Compeyitive positiong matrix, 2022
- 4.6 Strategic outlook matrix, 2022
Chapter 5 Telecommunication Relay Service (TRS) Market, By Service
- 5.1 Key trends, by Service
- 5.2 Text-to-voice
- 5.2.1 Market estimates and forecast, 2018 - 2032
- 5.3 Voice carry over
- 5.3.1 Market estimates and forecast, 2018 - 2032
- 5.4 Captioned telephone service
- 5.4.1 Market estimates and forecast, 2018 - 2032
- 5.5 IP captioned telephone service
- 5.5.1 Market estimates and forecast, 2018 - 2032
- 5.6 Internet protocol relay service
- 5.6.1 Market estimates and forecast, 2018 - 2032
- 5.7 Video Realy Service (VRS)
- 5.7.1 Market estimates and forecast, 2018 - 2032
- 5.8 Others
- 5.8.1 Market estimates and forecast, 2018 - 2032
Chapter 6 Telecommunication Relay Service (TRS) Market, By Technology
- 6.1 Key trends, by Technology
- 6.2 IP relay
- 6.2.1 Market estimates and forecast, 2018 - 2032
- 6.3 Traditional relay
- 6.3.1 Market estimates and forecast, 2018 - 2032
Chapter 7 Telecommunication Relay Service (TRS) Market, By End-use
- 7.1 Key trends, by End-use
- 7.2 Personal
- 7.2.1 Market estimates and forecast, 2018 - 2032
- 7.3 Governmet
- 7.3.1 Market estimates and forecast, 2018 - 2032
- 7.4 Enterprise
- 7.4.1 Market estimates and forecast, 2018 - 2032
Chapter 8 Telecommunication Relay Service (TRS) Market, By Region
- 8.1 Key trends, by region
- 8.2 North America
- 8.2.1 Market estimates and forecast, 2018 - 2032
- 8.2.2 Market estimates and forecast, by Service, 2018 - 2032
- 8.2.3 Market estimates and forecast, by Technology, 2018 - 2032
- 8.2.4 Market estimates and forecast, by End-use, 2018 - 2032
- 8.2.5 U.S.
- 8.2.5.1 Market estimates and forecast, 2018 - 2032
- 8.2.5.2 Market estimates and forecast, by service, 2018 - 2032
- 8.2.5.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.2.5.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.2.6 Canada
- 8.2.6.1 Market estimates and forecast, 2018 - 2032
- 8.2.6.2 Market estimates and forecast, by service, 2018 - 2032
- 8.2.6.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.2.6.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.3 Europe
- 8.3.1 Market estimates and forecast, 2018 - 2032
- 8.3.2 Market estimates and forecast, by service, 2018 - 2032
- 8.3.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.3.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.3.5 UK
- 8.3.5.1 Market estimates and forecast, 2018 - 2032
- 8.3.5.2 Market estimates and forecast, by service, 2018 - 2032
- 8.3.5.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.3.5.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.3.6 Germany
- 8.3.6.1 Market estimates and forecast, 2018 - 2032
- 8.3.6.2 Market estimates and forecast, by service, 2018 - 2032
- 8.3.6.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.3.6.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.3.7 France
- 8.3.7.1 Market estimates and forecast, 2018 - 2032
- 8.3.7.2 Market estimates and forecast, by Service, 2018 - 2032
- 8.3.7.3 Market estimates and forecast, by Technology, 2018 - 2032
- 8.3.7.4 Market estimates and forecast, by End-use, 2018 - 2032
- 8.3.8 Italy
- 8.3.8.1 Market estimates and forecast, 2018 - 2032
- 8.3.8.2 Market estimates and forecast, by service, 2018 - 2032
- 8.3.8.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.3.8.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.3.9 Spain
- 8.3.9.1 Market estimates and forecast, 2018 - 2032
- 8.3.9.2 Market estimates and forecast, by service, 2018 - 2032
- 8.3.9.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.3.9.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.3.10 Netherland
- 8.3.10.1 Market estimates and forecast, 2018 - 2032
- 8.3.10.2 Market estimates and forecast, by service, 2018 - 2032
- 8.3.10.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.3.10.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.4 Asia Pacific
- 8.4.1 Market estimates and forecast, 2018 - 2032
- 8.4.2 Market estimates and forecast, by service, 2018 - 2032
- 8.4.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.4.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.4.5 China
- 8.4.5.1 Market estimates and forecast, 2018 - 2032
- 8.4.5.2 Market estimates and forecast, by service, 2018 - 2032
- 8.4.5.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.4.5.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.4.6 India
- 8.4.6.1 Market estimates and forecast, 2018 - 2032
- 8.4.6.2 Market estimates and forecast, by service, 2018 - 2032
- 8.4.6.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.4.6.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.4.7 Japn
- 8.4.7.1 Market estimates and forecast, 2018 - 2032
- 8.4.7.2 Market estimates and forecast, by service, 2018 - 2032
- 8.4.7.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.4.7.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.4.8 South Korea
- 8.4.8.1 Market estimates and forecast, 2018 - 2032
- 8.4.8.2 Market estimates and forecast, by service, 2018 - 2032
- 8.4.8.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.4.8.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.4.9 Australia and New Zealand
- 8.4.9.1 Market estimates and forecast, 2018 - 2032
- 8.4.9.2 Market estimates and forecast, by service, 2018 - 2032
- 8.4.9.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.4.9.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.4.10 Southeast Asia
- 8.4.10.1 Market estimates and forecast, 2018 - 2032
- 8.4.10.2 Market estimates and forecast, by service, 2018 - 2032
- 8.4.10.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.4.10.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.5 Latin America
- 8.5.1 Market estimates and forecast, 2018 - 2032
- 8.5.2 Market estimates and forecast, by service, 2018 - 2032
- 8.5.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.5.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.5.5 Brazil
- 8.5.5.1 Market estimates and forecast, 2018 - 2032
- 8.5.5.2 Market estimates and forecast, by service, 2018 - 2032
- 8.5.5.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.5.5.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.5.6 Mexico
- 8.5.6.1 Market estimates and forecast, 2018 - 2032
- 8.5.6.2 Market estimates and forecast, by service, 2018 - 2032
- 8.5.6.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.5.6.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.5.7 Colombia
- 8.5.7.1 Market estimates and forecast, 2018 - 2032
- 8.5.7.2 Market estimates and forecast, by service, 2018 - 2032
- 8.5.7.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.5.7.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.6 MEA
- 8.6.1 Market estimates and forecast, 2018 - 2032
- 8.6.2 Market estimates and forecast, by service, 2018 - 2032
- 8.6.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.6.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.6.5 South Africa
- 8.6.5.1 Market estimates and forecast, 2018 - 2032
- 8.6.5.2 Market estimates and forecast, by service, 2018 - 2032
- 8.6.5.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.6.5.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.6.6 Saudi Arabia
- 8.6.6.1 Market estimates and forecast, 2018 - 2032
- 8.6.6.2 Market estimates and forecast, by service, 2018 - 2032
- 8.6.6.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.6.6.4 Market estimates and forecast, by end-use, 2018 - 2032
- 8.6.7 UAE
- 8.6.7.1 Market estimates and forecast, 2018 - 2032
- 8.6.7.2 Market estimates and forecast, by service, 2018 - 2032
- 8.6.7.3 Market estimates and forecast, by technology, 2018 - 2032
- 8.6.7.4 Market estimates and forecast, by end-use, 2018 - 2032
Chapter 9 Company Profiles
- 9.1 Avaya Inc.
- 9.1.1 Business Overview
- 9.1.2 Financial Data
- 9.1.3 Product Landscape
- 9.1.4 Go-to-Market Strategy
- 9.1.5 SWOT Analysis
- 9.2 Bell Canada
- 9.2.1 Business Overview
- 9.2.2 Financial Data
- 9.2.3 Product Landscape
- 9.2.4 Go-to-Market Strategy
- 9.2.5 SWOT Analysis
- 9.3 Captel Inc.
- 9.3.1 Business Overview
- 9.3.2 Financial Data
- 9.3.3 Product Landscape
- 9.3.4 Go-to-Market Strategy
- 9.3.5 SWOT Analysis
- 9.4 Cisco Systems Inc.
- 9.4.1 Business Overview
- 9.4.2 Financial Data
- 9.4.3 Product Landscape
- 9.4.4 Go-to-Market Strategy
- 9.4.5 SWOT Analysis
- 9.5 Convo Communications LLC
- 9.5.1 Business Overview
- 9.5.2 Financial Data
- 9.5.3 Product Landscape
- 9.5.4 Go-to-Market Strategy
- 9.5.5 SWOT Analysis
- 9.6 Cox Communications, Inc.
- 9.6.1 Business Overview
- 9.6.2 Financial Data
- 9.6.3 Product Landscape
- 9.6.4 Go-to-Market Strategy
- 9.6.5 SWOT Analysis
- 9.7 DeafTawk
- 9.7.1 Business Overview
- 9.7.2 Financial Data
- 9.7.3 Product Landscape
- 9.7.4 Go-to-Market Strategy
- 9.7.5 SWOT Analysis
- 9.8 KCOM Group Limited
- 9.8.1 Business Overview
- 9.8.2 Financial Data
- 9.8.3 Product Landscape
- 9.8.4 Go-to-Market Strategy
- 9.8.5 SWOT Analysis
- 9.9 nWise AB
- 9.9.1 Business Overview
- 9.9.2 Financial Data
- 9.9.3 Product Landscape
- 9.9.4 Go-to-Market Strategy
- 9.9.5 SWOT Analysis
- 9.10 Relay UK BT (BT Group PLC)
- 9.10.1 Business Overview
- 9.10.2 Financial Data
- 9.10.3 Product Landscape
- 9.10.4 Go-to-Market Strategy
- 9.10.5 SWOT Analysis
- 9.11 Skype Technologies S.A.R.L (Microsoft Corporation)
- 9.11.1 Business Overview
- 9.11.2 Financial Data
- 9.11.3 Product Landscape
- 9.11.4 Go-to-Market Strategy
- 9.11.5 SWOT Analysis
- 9.12 Sorenson Communications LLC
- 9.12.1 Business Overview
- 9.12.2 Financial Data
- 9.12.3 Product Landscape
- 9.12.4 Go-to-Market Strategy
- 9.12.5 SWOT Analysis
- 9.13 Spectrum
- 9.13.1 Business Overview
- 9.13.2 Financial Data
- 9.13.3 Product Landscape
- 9.13.4 Go-to-Market Strategy
- 9.13.5 SWOT Analysis
- 9.14 Sprint Relay (T-Mobile USA Inc.)
- 9.14.1 Business Overview
- 9.14.2 Financial Data
- 9.14.3 Product Landscape
- 9.14.4 Go-to-Market Strategy
- 9.14.5 SWOT Analysis
- 9.15 T-Meeting
- 9.15.1 Business Overview
- 9.15.2 Financial Data
- 9.15.3 Product Landscape
- 9.15.4 Go-to-Market Strategy
- 9.15.5 SWOT Analysis
- 9.16 ZVRS (ZP Better Together LLC)
- 9.16.1 Business Overview
- 9.16.2 Financial Data
- 9.16.3 Product Landscape
- 9.16.4 Go-to-Market Strategy
- 9.16.5 SWOT Analysis