カスタマーエクスペリエンスマネジメント市場：規模、動向、分析（2030年までの地域別、ITインフラ別、ソフトウェアタイプ別、サービスタイプ別、業界別、セグメント別予測）

カスタマーエクスペリエンスマネジメント（CXM）の市場規模は、2023年に140億米ドルとなりました。同市場は、予測期間（2023年～2030年）に15.2%のCAGRで拡大すると予測されています。

カスタマーエクスペリエンスマネジメント（CXM）とは、複数のタッチポイントやチャネルにわたる顧客とのインタラクションを理解し、強化することを中心に据えた戦略的アプローチを指し、顧客満足度、ロイヤルティ、アドボカシーを向上させる。データ分析とAIの進歩により、企業は顧客データを収集、分析、活用することが容易になっています。CXMは、このデータを活用して顧客の嗜好、ペインポイント、行動を理解し、パーソナライズされたターゲットを絞ったインタラクションを可能にします。これにより、企業は各タッチポイントを最適化し、全体的なカスタマー・エクスペリエンスを向上させることができます。

当レポートでは、世界のカスタマーエクスペリエンスマネジメント市場について調査し、ITインフラ別、ソフトウェアタイプ別、サービスタイプ別、業界別、セグメント別、地域別の動向、今後の予測などを提供しています。

目次

目次

第1章 エグゼクティブサマリー

第2章 調査範囲とセグメンテーション

第3章 市場概要

• カスタマーエクスペリエンスマネジメント（CXM）の理解
• カスタマーエクスペリエンスマネジメント（CXM）のタイムライン
• カスタマーエクスペリエンスマネジメント（CXM）の技術応用
• 市場セグメンテーションと範囲
• カスタマーエクスペリエンスマネジメント（CXM）の将来
• カスタマーエクスペリエンスマネジメント（CXM）の使用例

第4章 カスタマーエクスペリエンスマネジメント（CXM）- 業界動向分析

• 業界のバリューチェーン
• カスタマーエクスペリエンスマネジメント（CXM）-市場の促進要因
• カスタマーエクスペリエンスマネジメント（CXM）- 市場の課題
• カスタマーエクスペリエンスマネジメント（CXM）- 技術動向
• カスタマーエクスペリエンスマネジメント（CXM）- マクロ動向
• カスタマーエクスペリエンスマネジメント（CXM）- 規制動向

第5章 カスタマーエクスペリエンスマネジメント（CXM）ダッシュボード分析

第6章 カスタマーエクスペリエンスマネジメント（CXM）セグメントの見通し

• 世界の顧客体験管理（CXM）市場- 収益スナップショット（10億米ドル）
• 世界のCXM市場のスナップショット
• 世界のCXM市場-ITインフラ別、2020年～2030年（100万米ドル）
• 世界のCXM市場-ソフトウェアタイプ別、2020年～2030年（100万米ドル）
• 世界のCXM市場-サービスタイプ別、2020年～2030年（100万米ドル）
• 世界のCXM市場-業界別、2020年～2030年（100万米ドル）
• 世界のCXM市場-地域別、2020年～2030年（100万米ドル）

第7章 カスタマーエクスペリエンスマネジメント（CXM）の地域別の見通し

• カスタマーエクスペリエンスマネジメント（CXM）- 地域別の概要と分析
• 北米カスタマーエクスペリエンスマネジメント（CXM）市場- 概要、2020年～2030年（10億米ドル）
  • 北米
  • 欧州
  • アジア太平洋
  • 中南米
  • 中東・アフリカ

第8章 競合情勢

第9章 企業プロファイル

• ADOBE Inc
• Microsoft Corp
• Salesforce Inc
• Oracle Corp
• SAP SE
• Teradata Corp
• HubSpot Inc
• Medallia Inc
• Zendesk Inc
• Freshworks Inc

第10章 調査手法

第11章 GlobalDataについて

List of Tables

List of Tables

• Table 1: Difference between the CXM & CRM
• Table 2: Customer Experience Management (CXM) - Technological Trends
• Table 3: Customer Experience Management (CXM) - Macroeconomic Trends
• Table 4: Customer Experience Management (CXM) - Regulatory Trends
• Table 5: Global CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 6: Global CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 7: Global CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 8: Global CXM Market Size & Forecasts by Vertical ($M), 2020-2030
• Table 9: Global CXM Market by Region ($M), 2020-2030
• Table 10: North America CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 11: North America CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 12: North America CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 13: North America CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 14: US CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 15: US CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 16: US CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 17: US CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 18: Canada CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 19: Canada CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 20: Canada CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 21: Canada CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 22: Mexico CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 23: Mexico CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 24: Mexico CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 25: Mexico CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 26: Europe CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 27: Europe CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 28: Europe CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 29: Europe CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 30: Germany CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 31: Germany CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 32: Germany CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 33: Germany CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 34: France CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 35: France CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 36: France CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 37: France CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 38: UK CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 39: UK CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 40: UK CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 41: UK CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 42: Spain CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 43: Spain CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 44: Spain CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 45: Spain CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 46: Italy CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 47: Italy CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 48: Italy CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 49: Sweden CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 50: Sweden CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 51: Sweden CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 52: Rest of Europe CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 53: Rest of Europe CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 54: Rest of Europe CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 55: Rest of Europe CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 56: Asia-Pacific CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 57: Asia-Pacific CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 58: Asia-Pacific CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 59: Asia-Pacific CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 60: China CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 61: China CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 62: China CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 63: China CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 64: Japan CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 65: Japan CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 66: Japan CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 67: Japan CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 68: India CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 69: India CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 70: India CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 71: India CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 72: South Korea CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 73: South Korea CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 74: South Korea CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 75: South Korea CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 76: Australia CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 77: Australia CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 78 Australia CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 79: Australia CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 80: Rest of Asia-Pacific CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 81: Rest of Asia-Pacific CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 82: Rest of Asia-Pacific CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 83: Rest of Asia-Pacific CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 84: South & Central America CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 85: South & Central America CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 86: South & Central America CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 87: South & Central America CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 88: Brazil CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 89: Brazil CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 90: Brazil CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 91: Brazil CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 92: Argentina CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Table 93: Argentina CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Table 94: Argentina CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Table 95: Argentina CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Table 96: Argentina CXM Market Size & Forecasts by Verticals ($M), 2020-2030

List of Figures

List of Figures

• Figure 1: Key Customer Experience Management (CXM) Country Markets ($B), 2022 vs 2030
• Figure 2: Customer Experience Management (CXM) Market by Key Verticals, 2022 ($ Million)
• Figure 3: Customer Experience Management (CXM) Market by IT Infrastructure, 2022 ($ Million)
• Figure 4: Customer Experience Management (CXM) Market by Software/Service, 2022 ($ Million)
• Figure 5: Customer Experience Management (CXM) Market by Region, 2022 ($ Million)
• Figure 6: Customer Experience Management (CXM) Market - Segmentation
• Figure 7: CXM Timeline
• Figure 8: Customer Experience Management (CXM) - Industry Value Chain
• Figure 9: Deal Volume - Customer Experience Management (CXM)-related M&A Deals
• Figure 10: Deal Value - Customer Experience Management (CXM)-related M&A Deals ($M)
• Figure 11: Deal Volume - Customer Experience Management (CXM)-related Private Equity & Venture Financing Deals
• Figure 12: Deal Value - Customer Experience Management (CXM)-related Private Equity & Venture Financing Deals ($M)
• Figure 13: Geographical Distribution: Customer Experience Management (CXM)-related Private Equity & Venture Financing Deals, H1 2023
• Figure 14: Customer Experience Management-related Patents: Filing/Grant Trends
• Figure 15: Customer Experience Management-related Patents: Trending Sectors by Total Publications
• Figure 16: Geographical Distribution: Customer Experience Management-related Patents across all Sectors (%), 2022
• Figure 17: Top Assignees - Customer Experience Management-related Patents, 2022
• Figure 18: Geographical Distribution - Customer Experience Management-related Patents across all Sectors, 2022
• Figure 19: Global CXM Market Size & Forecasts ($B), 2020-2030
• Figure 20: Global CXM Key Companies, 2022
• Figure 21: Global CXM Market Size by Top Five Countries, 2022-2030 ($M)
• Figure 22: Global CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 23: Global CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 24: Global CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Figure 25: Global CXM Market Size & Forecasts by Vertical ($M), 2020-2030
• Figure 26: Global CXM Market Estimates ($M) & CAGR (%), By Region (2023 vs 2030)
• Figure 27: CXM Regional Overview ($B), 2023 & 2030
• Figure 28: North America CXM Market ($B), 2020-2030
• Figure 29: North America - Key Countries Market CAGR (2023-2030)
• Figure 30: Fig: North America CXM Market Share By Country, 2022 vs 2030 (%)
• Figure 31: North America CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 32: North America CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Figure 33: North America CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Figure 34: North America CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Figure 35: US CXM Market ($M), 2020-2030
• Figure 36: US CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 37: US CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Figure 38: US CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Figure 39: US CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Figure 40: Canada CXM Market ($M), 2020-2030
• Figure 41: Canada CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 42: Canada CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Figure 43: Canada CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Figure 44: Canada CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Figure 45: Mexico CXM Market ($M), 2020-2030
• Figure 46: Mexico CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 47: Mexico CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Figure 48: Mexico CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Figure 49: Mexico CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Figure 50: Europe CXM Market ($B), 2020-2030
• Figure 51: Europe - Key Countries Market CAGR (2023-2030)
• Figure 52: Europe CXM Market Share By Country, 2022 vs 2030 (%)
• Figure 53: Europe CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 54: Europe CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Figure 55: Europe CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Figure 56: Europe CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Figure 57: Germany CXM Market ($M), 2020-2030
• Figure 58: Germany CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 59: Germany CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Figure 60: Germany CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Figure 61: Germany CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Figure 62: France CXM Market ($M), 2020-2030
• Figure 63: France CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 64: France CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Figure 65: France CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Figure 66: France CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Figure 67: UK CXM Market ($M), 2020-2030
• Figure 68: UK CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 69: UK CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 70: UK CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Figure 71: UK CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Figure 72: Spain CXM Market ($M), 2020-2030
• Figure 73: Spain CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 74: Spain CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Figure 75: Spain CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Figure 76: Spain CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Figure 77: Italy CXM Market ($M), 2020-2030
• Figure 78: Italy CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Figure 79: Italy CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Figure 80: Italy CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Figure 81: Sweden CXM Market ($M), 2020-2030
• Figure 82: Sweden CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 83: Sweden CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Figure 84: Sweden CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Figure 85: Rest of Europe CXM Market ($M), 2020-2030
• Figure 86: Rest of Europe CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 87: Rest of Europe CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Figure 88: Rest of Europe CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Figure 89: Rest of Europe CXM Market Size & Forecasts by Verticals ($M), 2020-2030
• Figure 90: Asia-Pacific CXM Market ($M), 2020-2030
• Figure 91: Asia-Pacific - Key Countries Market CAGR (2023-2030)
• Figure 92: Asia-Pacific CXM Market Share By Country, 2022 vs 2030 (%)
• Figure 93: Asia-Pacific CXM Market Size & Forecasts by IT Infrastructure ($M), 2020-2030
• Figure 94: Asia-Pacific CXM Market Size & Forecasts by Software Type ($M), 2020-2030
• Figure 94: Asia-Pacific CXM Market Size & Forecasts by Service Type ($M), 2020-2030
• Figure 96: Asia-Pacific CXM Market Size & Forecasts by Verticals ($M), 2020-2030

Abstract

This market intelligence report offers a thorough, forward-looking analysis of the global Customer Experience Management (CXM) market by IT infrastructure, software type, service type, vertical, regional segments, and key opportunities in a concise format to help executives build proactive and profitable growth strategies.

The Customer Experience Management (CXM) market will be valued at $14.0 billion in 2023 and is expected to grow at a CAGR of 15.2% over the forecast period (2023-2030). The CXM report provides an executive-level overview of the CXM industry worldwide today, with detailed forecasts of key indicators up to 2030.

The global Customer Experience Management (CXM or CEM) market will be valued at $14.0 billion in 2023 and is expected to grow at a compound annual growth rate (CAGR) of 15.2% over the forecast period. Customer Experience Management (CXM) refers to a strategic approach that centers on comprehending and enhancing customer interactions across multiple touchpoints and channels to elevate customer satisfaction, loyalty, and advocacy. The growing advancement in data analytics and AI has made it easier for businesses to collect, analyze, and act on customer data. CXM leverages this data to understand customer preferences, pain points, and behaviors, enabling personalized and targeted interactions. This helps businesses optimize each touchpoint and enhance the overall customer experience.

Scope

• This report provides overview and service addressable market for global Customer Experience Management (CXM) market
• It identifies the key drivers and challenges impacting growth of the CXM market over the next 12 to 24 months.
• It includes global market forecasts for the CXM market and analysis of latest M&A deals, macroeconomic trends, technology trends, and regulatory trends.
• It contains details of latest M&A and private equity (PE) deals in the CXM space and a timeline highlighting milestones in the development of customer experience management (CXM).
• It covers detailed segmentation by IT infrastructure type - software and service. Further, the report also highlights segmentation at type of software - Customer Service and Support Tools, AI Conversational Platforms, Business Intelligence and Analytics, and Digital Experience Platforms (DXPs) and service - Systems Design and Integration, Education and Training Services, and Application Hosting Services, along with vertical and regional segmentation.

Reasons to Buy

• This market intelligence report offers a thorough, forward-looking analysis of the global Customer Experience Management (CXM) market by IT infrastructure, software type, service type, vertical, regional segments, and key opportunities in a concise format to help executives build proactive and profitable growth strategies.
• Accompanying GlobalData's Forecast products, the report examines the drivers, challenges, M&A deals, use cases, and trend analysis in the CXM market.
• Detailed segmentation by IT infrastructure type - software and service. Further, the report also highlights segmentation at type of software - Customer Service and Support Tools, AI Conversational Platforms, Business Intelligence and Analytics, and Digital Experience Platforms (DXPs) and service - Systems Design and Integration, Education and Training Services, and Application Hosting Services, along with vertical and regional segmentation.
• The report includes 100+ charts and tables providing in-depth analysis of the market size, forecast, and supporting factors which are tailor-made for an executive-level audience, with enhanced presentation quality.
• The report provides an easily digestible market assessment for decision-makers built around in-depth information gathered from local market players, which enables executives to quickly get up to speed with the current and emerging trends in CXM markets.
• The competitive section of the report helps in identifying the flagbearers, experimenters, contenders, and specialists based on their growth and innovation performance in the CXM industry which will help stakeholders analyze competition penetration.
• The broad perspective of the report, coupled with comprehensive, actionable detail, will help CXM vendors and other companies succeed in the growing CXM market globally.

Table of Contents

Table of Contents

Chapter 1 Executive Summary

Chapter 2 Research Scope and Segmentation

• 2.1 Customer Experience Management (CXM): Market Segmentation and Scope
• 2.2 Customer Experience Management (CXM): Market Definitions

Chapter 3 Market Overview

• 3.1 Understanding the Customer Experience Management (CXM)
• 3.2 Timeline Of Customer Experience Management (CXM)
• 3.3 Applications of Customer Experience Management (CXM) Technology
• 3.4 Market Segmentation and Scope
• 3.5 Future of Customer Experience Management (CXM)
• 3.6 Use Cases of Customer Experience Management (CXM)

Chapter 4 Customer Experience Management (CXM) - Industry Trend Analysis

• 4.1 Industry Value Chain
• 4.2 Customer Experience Management (CXM) - Market Drivers
• 4.3 Customer Experience Management (CXM) - Market Challenges
• 4.4 Customer Experience Management (CXM) - Technological Trends
• 4.5 Customer Experience Management (CXM) - Macroeconomic Trends
• 4.6 Customer Experience Management (CXM) - Regulatory Trends

Chapter 5 Customer Experience Management (CXM) Dashboard Analytics

• 5.1 M&A Analysis
• 5.2 Venture Financing/Private Equity Analysis
• 5.3 Patent Activity Analysis

Chapter 6 Customer Experience Management (CXM) Segment Outlook

• 6.1 Global Customer Experience Management (CXM) Market - Revenue Snapshot ($ Billion)
• 6.2 Global CXM Market Snapshot
• 6.3 Global CXM Market - By IT Infrastructure, 2020-2030 ($ Million)
• 6.4 Global CXM Market - By Software Type, 2020-2030 ($ Million)
• 6.5 Global CXM Market - By Service Type, 2020-2030 ($ Million)
• 6.6 Global CXM Market - By Vertical, 2020-2030 ($ Million)
• 6.7 Global CXM Market - By Region, 2020-2030 ($ Million)

Chapter 7 Customer Experience Management (CXM) Regional Outlook

• 7.1 Customer Experience Management (CXM) - Regional Overview & Analysis
• 7.2 North America Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Billion)
  • 7.2.1 North America Customer Experience Management (CXM) Market - Country Snapshot
  • 7.2.2 North America Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.2.3 North America Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.2.4 North America Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.2.5 North America Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.2.6 US Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.2.6.1 US Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.2.6.2 US Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.2.6.3 US Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.2.6.4 US Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.2.7 Canada Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.2.7.1 Canada Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.2.7.1 Canada Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.2.7.3 Canada Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.2.7.4 Canada Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.2.8 Mexico Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.2.8.1 Mexico Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.2.8.2 Mexico Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.2.8.3 Mexico Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.2.8.4 Mexico Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
• 7.3 Europe Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Billion)
  • 7.3.1 Europe Customer Experience Management (CXM) Market - Country Snapshot
  • 7.3.2 Europe Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.3.3 Europe Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.3.4 Europe Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.3.5 Europe Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.3.6 Germany Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.3.6.1 Germany Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.3.6.2 Germany Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.3.6.3 Germany Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.3.6.4 Germany Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.3.7 France Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.3.7.1 France Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.3.7.2 France Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.3.7.3 France Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.3.7.4 France Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.3.8 UK Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.3.8.1 UK Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.3.8.2 UK Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.3.8.3 UK Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.3.8.4 UK Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.3.9 Spain Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.3.9.1 Spain Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.3.9.2 Spain Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.3.9.3 Spain Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.3.9.4 Spain Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.3.10 Italy Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.3.10.1 Italy Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.3.10.2 Italy Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.3.10.3 Italy Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.3.10.4 Italy Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.3.11 Sweden Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.3.11.1 Sweden Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.3.11.2 Sweden Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.3.11.3 Sweden Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.3.11.4 Sweden Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.3.12 Rest of Europe Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.3.12.1 Rest of Europe Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.3.12.2 Rest of Europe Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.3.12.3 Rest of Europe Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.3.12.4 Rest of Europe Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
• 7.4 Asia-Pacific Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Billion)
  • 7.4.1 Asia-Pacific Customer Experience Management (CXM) Market - Country Snapshot
  • 7.4.2 Asia-Pacific Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.4.3 Asia-Pacific Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.4.4 Asia-Pacific Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.4.5 Asia-Pacific Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.4.6 China Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.4.6.1 China Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.4.6.2 China Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.4.6.3 China Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.4.6.4 China Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.4.7 Japan Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.4.7.1 Japan Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.4.7.2 Japan Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.4.7.3 Japan Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.4.7.4 Japan Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.4.8 India Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.4.8.1 India Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.4.8.2 India Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.4.8.3 India Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.4.8.4 India Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.4.9 South Korea Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.4.9.1 South Korea Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.4.9.2 South Korea Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.4.9.3 South Korea Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.4.9.4 South Korea Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.4.10 Australia Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.4.10.1 Australia Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.4.10.2 Australia Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.4.10.3 Australia Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.4.10.4 Australia Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.4.11 Rest of Asia-Pacific Customer Experience Management (CXM) Market - Overview
  • 7.4.11.1 Rest of Asia-Pacific Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.4.11.2 Rest of Asia-Pacific Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.4.11.3 Rest of Asia-Pacific Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.4.11.4 Rest of Asia-Pacific Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
• 7.5 South & Central America Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Billion)
  • 7.5.1 South & Central America Customer Experience Management (CXM) Market - Country Snapshot, 2020-2030 ($ Million)
  • 7.5.2 South & Central America Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.5.3 South & Central America Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.5.4 South & Central America Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.5.5 South & Central America Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.5.6 Brazil Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.5.6.1 Brazil Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.5.6.2 Brazil Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.5.6.3 Brazil Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.5.6.4 Brazil Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.5.7 Argentina Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.5.7.1 Argentina Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.5.7.2 Argentina Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.5.7.3 Argentina Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.5.7.4 Argentina Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.5.8 Chile Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.5.8.1 Chile Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.5.8.2 Chile Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.5.8.3 Chile Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.5.8.4 Chile Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.5.9 Rest of South & Central America Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.5.9.1 Rest of South & Central Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.5.9.2 Rest of South & Central Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.5.9.3 Rest of South & Central Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.5.9.4 Rest of South & Central Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
• 7.6 Middle East & Africa Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Billion)
  • 7.6.1 Middle East & Africa Customer Experience Management (CXM) Market - Country Snapshot, 2020-2030 ($ Million)
  • 7.6.2 Middle East & Africa Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.6.3 Middle East & Africa Customer Experience Management (CXM) Revenue Opportunity by Software Type
  • 7.6.4 Middle East & Africa Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.6.5 Middle East & Africa Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.6.6 Saudi Arabia Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.6.6.1 Saudi Arabia Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.6.6.2 Saudi Arabia Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.6.6.3 Saudi Arabia Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.6.6.4 Saudi Arabia Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.6.7 South Africa Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.6.7.1 South Africa Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.6.7.2 South Africa Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.6.7.3 South Africa Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.6.7.4 South Africa Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.6.8 Israel Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.6.8.1 Israel Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.6.8.2 Israel Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.6.8.3 Israel Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.6.8.4 Israel Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)
  • 7.6.9 Rest of Middle East & Africa Customer Experience Management (CXM) Market - Overview, 2020-2030 ($ Million)
  • 7.6.9.1 Rest of Middle East & Africa Customer Experience Management (CXM) Revenue Opportunity by IT Infrastructure, 2020-2030 ($ Million)
  • 7.6.9.2 Rest of Middle East & Africa Customer Experience Management (CXM) Revenue Opportunity by Software Type, 2020-2030 ($ Million)
  • 7.6.9.3 Rest of Middle East & Africa Customer Experience Management (CXM) Revenue Opportunity by Service Type, 2020-2030 ($ Million)
  • 7.6.9.4 Rest of Middle East & Africa Customer Experience Management (CXM) Revenue Opportunity by Verticals, 2020-2030 ($ Million)

Chapter 8 Competitive Landscape

• 8.1 CXM Vendor Competitive Landscape
• 8.2 Latest M&A Deals in CXM Market
• 8.3 Latest Private Equity & Venture Financing Deals in CXM Market

Chapter 9 Company Profiles

• 9.1 ADOBE Inc
  • 9.1.1 ADOBE Inc: CXM Offerings
  • 9.1.2 ADOBE Inc: SWOT Analysis
• 9.2 Microsoft Corp
  • 9.2.1 Microsoft Corp: CXM Offerings
  • 9.2.2 Microsoft Corp: SWOT Analysis
• 9.3 Salesforce Inc
  • 9.3.1 Salesforce Inc: CXM Offerings
  • 9.3.2 Salesforce Inc: SWOT Analysis
• 9.4 Oracle Corp
  • 9.4.1 Oracle Corp: CXM Offerings
  • 9.4.2 Oracle Corp: SWOT Analysis
• 9.5 SAP SE: Overview
  • 9.5.1 SAP SE: CXM Offerings
  • 9.5.2 SAP SE: SWOT Analysis
• 9.6 Teradata Corp: Overview
  • 9.6.1 Teradata Corp: CXM Offerings
  • 9.6.2 Teradata Corp: SWOT Analysis
• 9.7 HubSpot Inc: Overview
  • 9.7.1 HubSpot Inc: CXM Offerings
• 9.8 Medallia Inc: Overview
  • 9.8.1 Medallia Inc: CXM Offerings
• 9.9 Zendesk Inc: Overview
  • 9.9.1 Zendesk Inc: CXM Offerings
• 9.10 Freshworks Inc: Overview
  • 9.10.1 Freshworks Inc: CXM Offerings

Chapter 10 Research Methodology

Chapter 11 About GlobalData