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1463546

ITOA(IT運用分析)の世界市場-2024-2031年

Global Information Technology (IT) Operations Analytics Market - 2024-2031

出版日: | 発行: DataM Intelligence | ページ情報: 英文 215 Pages | 納期: 即日から翌営業日

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ITOA(IT運用分析)の世界市場-2024-2031年
出版日: 2024年04月16日
発行: DataM Intelligence
ページ情報: 英文 215 Pages
納期: 即日から翌営業日
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本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
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  • 目次
概要

概要

ITOA(IT運用分析)の世界市場は、2023年に236億米ドルに達し、2031年には2,353億米ドルに達すると予測され、予測期間2024年~2031年のCAGRは33.3%で成長する見込みです。

世界のITOA市場は、ITインフラの複雑化により、プロアクティブな監視・管理ソリューションへの需要が高まり、AIや機械学習技術の採用が進んでいることから拡大しています。

米国を拠点とするBFSI、小売・通信などさまざまな業界の企業が、IT運用の最適化におけるITOAの価値を急速に認識しつつあります。ITOAソリューションズのIT管理に対するプロアクティブなアプローチは、現代のマーケットプレースで強くあり続けようと努力する組織にアピールします。

例えば、2022年11月3日、IBMは最新のITアナリティクスツールを発表しました。これは、データとアナリティクスのサイロを打破し、迅速なデータ駆動型の意思決定と有能なナビゲーションを提供することで、組織を支援することを目的としています。IBM Business Analytics Enterpriseは、計画、予測、レポート機能を含むビジネスインテリジェンスツールスイートであり、顧客に対し、組織情勢全体にわたるデータソースの包括的なビューを提供します。そのため、米国が地域別市場シェアの80%近くを占めています。

ダイナミクス

プロアクティブモニタリングとITOAソリューションによるIT運用の強化

IT業界の継続的な変化とIT環境の複雑化に伴い、大量の運用データが生成されています。ITOAソリューションの開発により、企業は運用データを効果的に分析し、有用な洞察を引き出すことができるようになりました。ITOAソリューションにより、組織はITシステムのパフォーマンスに関する懸念の根本原因を迅速に特定し、よりスケーラブルでコスト効率の高い方法で分析できるようになります。組織は、これらのソリューションを使用して、多数のアプリケーションから収集した大量の運用データを分析できます。リアルタイム分析機能を備えたITOAシステムの導入は、分析結果の向上につながります。

IT運用管理のための従来のリアクティブな手法は、今日のダイナミックでペースの速い企業環境ではもはや有効ではありません。ダウンタイムを回避し、パフォーマンスを最適化し、重要なITサービスの信頼性と可用性を確保する上で、プロアクティブな監視・管理戦略の価値が急速に認識されつつあります。

拡大するクラウドベースの展開モデル

クラウドネイティブなテクノロジーとアーキテクチャが受け入れられつつある中、クラウドベースのITOAソリューションは、クラウドネイティブなシステムに効率的に統合するのに適した位置にあります。このシステムは、クラウドベースのサービス、プラットフォーム、アプリからデータを収集し、オンプレミスかクラウドかを問わず、ITエコシステム全体に対する完全な監視と洞察を企業に提供することができます。

クラウドベースのITOAソリューションは、ハイブリッドおよびマルチクラウドの設定をサポートしており、企業はオンプレミスのインフラだけでなく、さまざまなクラウドプロバイダーにわたってITオペレーションを容易に監視・制御することができます。ハイブリッドおよびマルチクラウドシステムをサポートすることで、企業はクラウド戦略とは無関係にIT運用の可視性と制御を維持できるため、パフォーマンスの向上とリスクの低減が保証されます。

セキュリティコンプライアンスへの懸念と相互運用性の問題

相互運用性の問題は、世界のITOA市場の成長を阻害しています。組織が広範なITシステム、プラットフォーム、テクノロジーを採用するにつれ、相互運用性が難しくなり、異種IT環境におけるITOAソリューションのシームレスな統合と運用が妨げられています。

サイバーセキュリティの脅威や厳しい規制の状況が刻々と変化する中、セキュリティコンプライアンスの問題は、IT運用分析ソリューションの導入と拡大を阻む重要な障壁となっています。特にBFSIやヘルスケアなど規制の厳しい分野の組織は、データプライバシー規則、コンプライアンス基準、業界特有の義務など、複雑な網の目を通過しなければなりません。

目次

目次

第1章 調査手法と調査範囲

第2章 定義と概要

第3章 エグゼクティブサマリー

第4章 市場力学

  • 影響要因
    • 促進要因
      • プロアクティブモニタリングとITOAソリューションによるIT運用の強化
      • クラウドベースの展開モデルの拡大
    • 抑制要因
      • セキュリティコンプライアンスへの懸念と相互運用性の問題
    • 機会
    • 影響分析

第5章 業界分析

  • ポーターのファイブフォース分析
  • サプライチェーン分析
  • 価格分析
  • 規制分析
  • ロシア・ウクライナ戦争の影響分析
  • DMIの見解

第6章 COVID-19分析

第7章 コンポーネント別

  • ソリューション
  • サービス

第8章 ソリューション別

  • ログ管理
  • アプリケーションパフォーマンス管理
  • ネットワーク・セキュリティ管理
  • 根本原因分析
  • 異常検知
  • キャパシティ管理
  • ビジネスプロセス監視
  • その他

第9章 サービス別

  • プロフェッショナルサービス
    • コンサルティング
    • システムインテグレーション・実装
    • サポート・メンテナンス
  • マネージドサービス

第10章 展開モード別

  • クラウド
  • オンプレミス

第11章 組織規模別

  • 中小企業
  • 大企業

第12章 エンドユーザー別

  • 医薬品
  • 化粧品・パーソナルケア
  • 食品・飲料
  • 化学品
  • その他

第13章 地域別

  • 北米
    • 米国
    • カナダ
    • メキシコ
  • 欧州
    • ドイツ
    • 英国
    • フランス
    • イタリア
    • ロシア
    • その他欧州
  • 南米
    • ブラジル
    • アルゼンチン
    • その他南米
  • アジア太平洋
    • 中国
    • インド
    • 日本
    • オーストラリア
    • その他アジア太平洋地域
  • 中東・アフリカ

第14章 競合情勢

  • 競合シナリオ
  • 市況/シェア分析
  • M&A分析

第15章 企業プロファイル

  • Oracle
    • 会社概要
    • 製品ポートフォリオと説明
    • 財務概要
    • 主な発展
  • IBM
  • SAP
  • Micro Focus
  • Vmware
  • Hitachi
  • SAS Institute
  • Broadcom
  • Microsoft
  • Cisco

第16章 付録

目次
Product Code: ICT8346

Overview

Global Information Technology (IT) Operations Analytics Market reached US$ 23.6 billion in 2023 and is expected to reach US$ 235.3 billion by 2031, growing with a CAGR of 33.3% during the forecast period 2024-2031.

The global IT operations analytics market is expanding due to increased complexity in IT infrastructures demand for proactive monitoring and management solutions and adoption of AI and machine learning technologies.

U.S.-based companies in a variety of industries, including BFSI, retail and telecommunications, are rapidly recognizing the value of ITOA in optimizing their IT operations. ITOA Solutions' proactive approach to IT management appeals to organizations striving to remain strong in the modern marketplace.

For instance, on November 3, 2022, IBM has released its latest IT analytics tools, which are intended to assist organizations in breaking down data and analytics silos, provides quick data-driven decision-making and competent navigation. IBM Business Analytics Enterprise is a suite of business intelligence tools that includes planning, forecasting and reporting capabilities, which offers customers with a comprehensive view of data sources across their entire organizational landscape. Therefore, U.S. contributes for nearly 80% of the regional market shares.

Dynamics

Empowering IT Operations Through Proactive Monitoring and ITOA Solutions

With the continuously changing IT industry and increased complexity of IT environments, a massive volume of operational data is generated. With the development of ITOA solutions organizations were able to effectively analyze operational data and extract useful insights. ITOA solutions enable organizations to quickly identify the root cause of IT system performance concerns and analyze them in a more scalable and cost-effective manner. Organizations can use these solutions to analyze large amounts of operational data collected from many apps. Deploying ITOA systems with real-time analysis capability leads to improved analytical outcomes.

Traditional reactive techniques for IT operations management are no longer effective in today's dynamic and fast-paced corporate environment. Organizations are rapidly recognizing the value of proactive monitoring and management strategies in avoiding downtime, optimizing performance and ensuring the dependability and availability of important IT services.

Growing Cloud-Based Deployment Models

With the growing acceptance of cloud-native technologies and architectures, cloud-based ITOA solutions are well-positioned to integrate efficiently into cloud-native systems. The systems can collect data from cloud-based services, platforms and apps, providing companies with complete oversight and insights into their whole IT ecosystem, whether on-premises or in the cloud.

Cloud-based ITOA solutions support hybrid and multi-cloud settings, allowing organizations to effortlessly monitor and control IT operations across different cloud providers as well as on-premises infrastructure. The support for hybrid and multi-cloud systems guarantees that organizations can maintain visibility and control over their IT operations, independent of their cloud strategy, hence improving performance and lowering risks.

Security Compliance Concerns and Interoperability Issues

Interoperability concerns impede the growth of the global IT operations analytics market. As organizations employ a broad set of IT systems, platforms and technologies, interoperability becomes more difficult, impeding the seamless integration and operation of ITOA solutions in heterogeneous IT environments.

In the ever-changing landscape of cybersecurity threats and demanding regulatory regulations, security compliance issues are a key barrier to the adoption and extension of IT operations analytics solutions. Organizations, particularly those in heavily regulated areas like BFSI and healthcare, must traverse a complicated web of data privacy rules, compliance standards and industry-specific mandates.

Segment Analysis

The global information technology (IT) operations analytics market is segmented based on component, solutions, services, deployment mode organization size, end-user and region.

Comprehensive Capabilities and Integration Drive Market Growth

ITOA solutions offer a wide range of capabilities, such as data collecting, analysis, visualization, monitoring and reporting. The comprehensive services give organizations the tools they need to efficiently monitor, manage and optimize their IT operations. Solution providers can serve a wide range of customers by addressing diverse needs and requirements across industries and use cases, hence driving market growth.

Solution providers offer open APIs, connectors and interoperability frameworks that enable data interchange and integration with third-party tools and systems. The integration capability helps organizations to use their existing investments in IT infrastructure and tools, resulting in increased adoption of ITOA solutions and faster time-to-value. Therefore, the solutions as a component segment capture the majority of global market shares.

Geographical Penetration

Expansion Strategies through Operations Analytics Centers

Operations Analytics Centers in India and China allow companies to increase their presence and market reach in the rapidly growing Asia-Pacific. The centers act as hubs for developing, marketing and supporting ITOA products that are specialized to the specific needs and preferences of Asian-Pacific consumers.

For instance, in June 2022, Criteo announced the commencement of the construction of its first regional Technology Operations and Analytics Centre in Hyderabad, India. The construction of this center is part of Criteo's strategic ambitions to extend and scale its operational capabilities throughout the Asia-Pacific and beyond, to increase its support for its clients and partners. Therefore, developments like these fuel the growth of the Asia-Pacific market.

COVID-19 Impact Analysis

During the pandemic, there was a greater emphasis on work from home culture and the digitalization. Furthermore, the COVID-19 has boosted the demand for business operational analytics such as IT analytics, predictive forecasting models and predictive analysis. As result, pandemic has supplemented the growth of the IT operations analytics market in variety of end-use industries.

ITOA solutions aided resilience and business continuity efforts by enabling real-time monitoring, predictive analytics and proactive incident management capabilities to detect and mitigate possible disruptions before they impair operations.

Russia-Ukraine War Impact Analysis

Conflict sometimes leads to a rise in cybersecurity dangers, such as cyberattacks and data breaches. To reduce these risks organizations can opt to prioritize cybersecurity investments above IT operations analytics projects. The shift in objectives may affect the acceptance and growth of IT operations analytics solutions.

Geopolitical conflicts can result in market uncertainty, influencing investment decisions and corporate confidence. Organizations may postpone or scale back their IT operations analytics initiatives in response to economic and political uncertainties. It could hinder market growth in Europe and internationally.

AI Impact

AI-powered root cause analysis skills help IT operations teams identify the underlying causes of problems more quickly and correctly. By analyzing massive volumes of data from many sources, AI algorithms can identify the main cause of performance degradation or outages, saving time and resources. The automated analysis speeds up troubleshooting processes, reduces downtime and increases the efficiency of IT operations teams

By Component

  • Solutions
  • Services

By Solutions

  • Log Management
  • Application Performance Management
  • Network and Security Management
  • Root Cause Analysis
  • Anomaly Detection
  • Capacity Management
  • Business Process Monitoring
  • Others

By Services

  • Professional Services
    • Consulting
    • System Integration and Implementation
    • Support and Maintenance
  • Managed Services

By Deployment Mode

  • Cloud
  • On-Premises

By Organization Size

  • SMEs
  • Large Enterprises

By End-User

  • BFSI
  • Retail and Consumer Goods
  • Telecom
  • Manufacturing
  • Energy and Utilities
  • Healthcare and Life Sciences
  • Government and Defense
  • Transportation and Logistics
  • Others

By Region

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • France
    • Italy
    • Russia
    • Rest of Europe
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia-Pacific
    • China
    • India
    • Japan
    • Australia
    • Rest of Asia-Pacific
  • Middle East and Africa

Key Developments

  • In January 2023, Microsoft has collaborated with AiFi to offer Smart Store Analytics, a tracking service for cashier less stores.
  • In June 2022, Criteo has announced intentions to open its first regional Technology Operations and Analytics Centre in Hyderabad City, Telangana, India.
  • In November 2022, IBM has unveiled new tools to assist organizations in breaking down data and analytics silos, allowing them to make data-driven choices fast and navigate unanticipated challenges.

Competitive Landscape

The major global players in the market include Oracle, IBM, SAP, Micro Focus, Vmware, Hitachi, SAS Institute, Broadcom, Microsoft and Cisco.

Why Purchase the Report?

  • To visualize the global information technology (IT) operations analytics market segmentation based on component, solutions, services, deployment mode organization size, end-user and region, as well as understands key commercial assets and players.
  • Identify commercial opportunities by analyzing trends and co-development.
  • Excel data sheet with numerous data points of information technology (IT) operations analytics market-level with all segments.
  • PDF report consists of a comprehensive analysis after exhaustive qualitative interviews and an in-depth study.
  • Product mapping available as excel consisting of key products of all the major players.

The global information technology (IT) operations analytics market report would provide approximately 85 tables, 89 figures and 215 Pages.

Target Audience 2024

  • Manufacturers/ Buyers
  • Industry Investors/Investment Bankers
  • Research Professionals
  • Emerging Companies

Table of Contents

Table of Contents

1.Methodology and Scope

  • 1.1.Research Methodology
  • 1.2.Research Objective and Scope of the Report

2.Definition and Overview

3.Executive Summary

  • 3.1.Snippet by Component
  • 3.2.Snippet by Solutions
  • 3.3.Snippet by Services
  • 3.4.Snippet by Deployment Mode
  • 3.5.Snippet by Organization Size
  • 3.6.Snippet by End-User
  • 3.7.Snippet by Region

4.Dynamics

  • 4.1.Impacting Factors
    • 4.1.1.Drivers
      • 4.1.1.1.Empowering IT Operations Through Proactive Monitoring and ITOA Solutions
      • 4.1.1.2.Growing Cloud-Based Deployment Models
    • 4.1.2.Restraints
      • 4.1.2.1.Security Compliance Concerns and Interoperability Issues
    • 4.1.3.Opportunity
    • 4.1.4.Impact Analysis

5.Industry Analysis

  • 5.1.Porter's Five Force Analysis
  • 5.2.Supply Chain Analysis
  • 5.3.Pricing Analysis
  • 5.4.Regulatory Analysis
  • 5.5.Russia-Ukraine War Impact Analysis
  • 5.6.DMI Opinion

6.COVID-19 Analysis

  • 6.1.Analysis of COVID-19
    • 6.1.1.Scenario Before COVID
    • 6.1.2.Scenario During COVID
    • 6.1.3.Scenario Post COVID
  • 6.2.Pricing Dynamics Amid COVID-19
  • 6.3.Demand-Supply Spectrum
  • 6.4.Government Initiatives Related to the Market During Pandemic
  • 6.5.Manufacturers Strategic Initiatives
  • 6.6.Conclusion

7.By Component

  • 7.1.Introduction
    • 7.1.1.Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
    • 7.1.2.Market Attractiveness Index, By Component
  • 7.2.Solutions*
    • 7.2.1.Introduction
    • 7.2.2.Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 7.3.Services

8.By Solutions

  • 8.1.Introduction
    • 8.1.1.Market Size Analysis and Y-o-Y Growth Analysis (%), By Solutions
    • 8.1.2.Market Attractiveness Index, By Solutions
  • 8.2.Log Management*
    • 8.2.1.Introduction
    • 8.2.2.Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 8.3.Application Performance Management
  • 8.4.Network and Security Management
  • 8.5.Root Cause Analysis
  • 8.6.Anomaly Detection
  • 8.7.Capacity Management
  • 8.8.Business Process Monitoring
  • 8.9.Others

9.By Services

  • 9.1.Introduction
    • 9.1.1.Market Size Analysis and Y-o-Y Growth Analysis (%), By Services
    • 9.1.2.Market Attractiveness Index, By Services
  • 9.2.Professional Services*
    • 9.2.1.Introduction
    • 9.2.2.Market Size Analysis and Y-o-Y Growth Analysis (%)
      • 9.2.2.1.Consulting
      • 9.2.2.2.System Integration and Implementation
      • 9.2.2.3.Support and Maintenance
  • 9.3.Managed Services

10.By Deployment Mode

  • 10.1.Introduction
    • 10.1.1.Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
    • 10.1.2.Market Attractiveness Index, By Deployment Mode
  • 10.2.Cloud*
    • 10.2.1.Introduction
    • 10.2.2.Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 10.3.On-Premises

11.By Organization Size

  • 11.1.Introduction
    • 11.1.1.Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
    • 11.1.2.Market Attractiveness Index, By Organization Size
  • 11.2.SMEs*
    • 11.2.1.Introduction
    • 11.2.2.Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 11.3.Large Enterprises

12.By End-User

  • 12.1.Introduction
    • 12.1.1.Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
    • 12.1.2.Market Attractiveness Index, By End-User
  • 12.2.Pharmaceuticals*
    • 12.2.1.Introduction
    • 12.2.2.Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 12.3.Cosmetic and Personal Care
  • 12.4.Food and Beverages
  • 12.5.Chemicals
  • 12.6.Others

13.By Region

  • 13.1.Introduction
    • 13.1.1.Market Size Analysis and Y-o-Y Growth Analysis (%), By Region
    • 13.1.2.Market Attractiveness Index, By Region
  • 13.2.North America
    • 13.2.1.Introduction
    • 13.2.2.Key Region-Specific Dynamics
    • 13.2.3.Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
    • 13.2.4.Market Size Analysis and Y-o-Y Growth Analysis (%), By Solutions
    • 13.2.5.Market Size Analysis and Y-o-Y Growth Analysis (%), By Services
    • 13.2.6.Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
    • 13.2.7.Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
    • 13.2.8.Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
    • 13.2.9.Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 13.2.9.1.U.S.
      • 13.2.9.2.Canada
      • 13.2.9.3.Mexico
  • 13.3.Europe
    • 13.3.1.Introduction
    • 13.3.2.Key Region-Specific Dynamics
    • 13.3.3.Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
    • 13.3.4.Market Size Analysis and Y-o-Y Growth Analysis (%), By Solutions
    • 13.3.5.Market Size Analysis and Y-o-Y Growth Analysis (%), By Services
    • 13.3.6.Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
    • 13.3.7.Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
    • 13.3.8.Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
    • 13.3.9.Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 13.3.9.1.Germany
      • 13.3.9.2.UK
      • 13.3.9.3.France
      • 13.3.9.4.Italy
      • 13.3.9.5.Russia
      • 13.3.9.6.Rest of Europe
  • 13.4.South America
    • 13.4.1.Introduction
    • 13.4.2.Key Region-Specific Dynamics
    • 13.4.3.Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
    • 13.4.4.Market Size Analysis and Y-o-Y Growth Analysis (%), By Solutions
    • 13.4.5.Market Size Analysis and Y-o-Y Growth Analysis (%), By Services
    • 13.4.6.Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
    • 13.4.7.Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
    • 13.4.8.Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
    • 13.4.9.Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 13.4.9.1.Brazil
      • 13.4.9.2.Argentina
      • 13.4.9.3.Rest of South America
  • 13.5.Asia-Pacific
    • 13.5.1.Introduction
    • 13.5.2.Key Region-Specific Dynamics
    • 13.5.3.Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
    • 13.5.4.Market Size Analysis and Y-o-Y Growth Analysis (%), By Solutions
    • 13.5.5.Market Size Analysis and Y-o-Y Growth Analysis (%), By Services
    • 13.5.6.Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
    • 13.5.7.Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
    • 13.5.8.Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
    • 13.5.9.Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 13.5.9.1.China
      • 13.5.9.2.India
      • 13.5.9.3.Japan
      • 13.5.9.4.Australia
      • 13.5.9.5.Rest of Asia-Pacific
  • 13.6.Middle East and Africa
    • 13.6.1.Introduction
    • 13.6.2.Key Region-Specific Dynamics
    • 13.6.3.Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
    • 13.6.4.Market Size Analysis and Y-o-Y Growth Analysis (%), By Solutions
    • 13.6.5.Market Size Analysis and Y-o-Y Growth Analysis (%), By Services
    • 13.6.6.Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
    • 13.6.7.Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
    • 13.6.8.Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User

14.Competitive Landscape

  • 14.1.Competitive Scenario
  • 14.2.Market Positioning/Share Analysis
  • 14.3.Mergers and Acquisitions Analysis

15.Company Profiles

  • 15.1.Oracle*
    • 15.1.1.Company Overview
    • 15.1.2.Product Portfolio and Description
    • 15.1.3.Financial Overview
    • 15.1.4.Key Developments
  • 15.2.IBM
  • 15.3.SAP
  • 15.4.Micro Focus
  • 15.5.Vmware
  • 15.6.Hitachi
  • 15.7.SAS Institute
  • 15.8.Broadcom
  • 15.9.Microsoft
  • 15.10.Cisco

LIST NOT EXHAUSTIVE

16.Appendix

  • 16.1. About Us and Services
  • 16.2.Contact Us