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表紙：リモートインフラ管理の世界市場-2023年～2030年
市場調査レポート
商品コード
1347950

リモートインフラ管理の世界市場-2023年～2030年

Global Remote Infrastructure Management Market - 2023-2030
出版日: | 発行: DataM Intelligence | ページ情報: 英文 201 Pages | 納期: 約2営業日

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=157.14円
リモートインフラ管理の世界市場-2023年～2030年
出版日: 2023年09月11日
発行: DataM Intelligence
ページ情報: 英文 201 Pages
納期: 約2営業日
ご注意事項 :
本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
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  • 目次
概要

概要

世界のリモートインフラ管理市場は、2022年に389億米ドルに達し、2023～2030年の予測期間中にCAGR 8.7%で成長し、2030年には835億米ドルに達すると予測されています。

リモートインフラ管理は、ITインフラ管理をリモート・チームにアウトソーシングすることでコスト削減を可能にし、多くの場合、人件費の安い国に位置しています。ビジネスが世界に拡大するにつれ、地理的に異なる場所にあるITインフラを管理する必要性が高まっています。リモートインフラ管理は、IT資産の集中管理と監視を可能にし、さまざまな場所で一貫したパフォーマンスとセキュリティ標準を保証します。

リモートインフラ管理サービスは、多くの場合、24時間体制の監視とサポートを提供します。これは、異なるタイムゾーンで事業を展開する企業にとって極めて重要です。この継続的な監視は、問題を未然に検出して対処するのに役立ち、ダウンタイムを最小限に抑えます。リモートインフラ管理プロバイダーは通常、さまざまな技術を専門とする熟練したIT専門家チームを擁しており、この専門知識により、複雑なITインフラ・コンポーネントの効率的な管理、トラブルシューティング、最適化が保証されます。

アジア太平洋地域は、世界のリモートインフラ管理市場の約1/4を占める成長地域のひとつです。この地域は、中国、インド、日本などの経済成長国があり、経済拡大も経験しているため、インフラ管理の中心地となっています。この地域は人件費が安く、国際ビジネスにとって魅力的です。

ダイナミクス

インフラ・セキュリティの普及

サイバー攻撃の頻度と巧妙さが増すにつれ、遠隔地のインフラの脆弱性に対する意識が高まっています。組織は、重要なシステム、データ、業務を保護するためのサイバーセキュリティ対策を優先しています。リモートワークの普及とリモートアクセスポイントの安全確保の必要性は、リモートインフラの安全確保の重要性を浮き彫りにしています。企業はデータを保護する技術に投資しています。

例えば、2023年8月18日、サイバーセキュリティ・インフラ安全保障庁は、CISAの2023年計画アジェンダの下、共同サイバー防衛共同体を通じて産業界と政府パートナーが共同開発した事前戦略である「遠隔監視・管理のためのサイバー防衛計画」を発表しました。

デジタルインフラへの需要増大

リモートワークへのシフトは、リモートアクセス、コミュニケーション、コラボレーション、分散したリソースやシステムの監視をサポートするデジタルインフラの必要性を加速させました。デジタル・インフラストラクチャーにより、組織は需要に応じてリモート業務を拡張することができ、物理的なインフラストラクチャーの制約を受けることなく、リソースを動的に割り当て、管理できるようになります。

例えば、2023年8月11日、アプライド・デジタルは、HPCアプリケーション向けに設計された次世代デジタル・インフラストラクチャを専門としており、地域の電力会社と協力して、電源の近くにコスト効率の高いデータセンターを構築しています。ゼデダは、エッジインフラとアプリケーションのリモート管理とセキュリティのためのクラウドネイティブなエッジ管理とオーケストレーションソリューションを提供します。この提携により、企業顧客はアプライド・デジタルのリモートデータセンターでGPUリソースにオンデマンドかつ大規模にアクセスできるようになります。

不正アクセスと専門技術者の必要性

リモートインフラ管理は、安定した高速ネットワーク接続に大きく依存しています。ネットワーク接続が途切れたり遅くなったりすると、リモート資産やシステムの管理、監視に遅れが生じます。遠隔地のインフラの管理は、データ漏洩、不正アクセス、悪意ある活動によって悪用される可能性のあるネットワークの潜在的脆弱性など、セキュリティ上の課題をもたらします。

状況によっては、メンテナンス、修理、ハードウェアの設置のためにリモートサイトへの物理的なアクセスが必要になることもあり、技術者が現場にいない場合は困難な状況が発生します。多様なリモートシステム、デバイス、テクノロジーを統合することは複雑であり、シームレスな通信と相互運用性を確保するためには、専門的なツールとスキルが必要となります。また、機密データの保管も伴うため、データ・プライバシーに関する懸念も生じます。

目次

第1章 調査手法と調査範囲

第2章 定義と概要

第3章 エグゼクティブサマリー

第4章 市場力学

  • 影響要因
    • 促進要因
      • インフラセキュリティの普及
      • デジタルインフラへの需要増大
    • 抑制要因
      • 不正アクセスと専門技術者の必要性
    • 機会
    • 影響分析

第5章 産業分析

  • ポーターのファイブフォース分析
  • サプライチェーン分析
  • 価格分析
  • 規制分析
  • ロシア・ウクライナ戦争の影響分析
  • DMIの見解

第6章 COVID-19分析

第7章 コアサービス別

  • ネットワーク・通信管理
  • データベース管理
  • ストレージ管理
  • サーバー管理
  • デスクトップ管理
  • その他

第8章 デプロイメント別

  • クラウド
  • オンプレミス

第9章 組織規模別

  • 中小企業
  • 大企業

第10章 エンドユーザー別

  • 銀行サービス
  • 小売業・eコマース
  • 医療
  • 輸送
  • IT・通信
  • その他

第11章 地域別

  • 北米
    • 米国
    • カナダ
    • メキシコ
  • 欧州
    • ドイツ
    • 英国
    • フランス
    • イタリア
    • ロシア
    • その他欧州
  • 南米
    • ブラジル
    • アルゼンチン
    • その他南米
  • アジア太平洋
    • 中国
    • インド
    • 日本
    • オーストラリア
    • その他アジア太平洋地域
  • 中東・アフリカ

第12章 競合情勢

  • 競合シナリオ
  • 市況/シェア分析
  • M&A分析

第13章 企業プロファイル

  • HCL Technologies Limited
    • 企業概要
    • 製品ポートフォリオと説明
    • 財務概要
    • 主な動向
  • Fujitsu
  • Tata Consultancy Services Limited
  • Capgemini
  • Sensiple
  • Nityo Infotech
  • Cybage Software Pvt. Ltd.
  • Locuz
  • CtrlS Datacenters
  • Cerebra Integrated Technologies Ltd

第14章 付録

目次
Product Code: ICT6835

Overview

Global Remote Infrastructure Management Market reached US$ 38.9 billion in 2022 and is expected to reach US$ 83.5 billion by 2030, growing with a CAGR of 8.7% during the forecast period 2023-2030.

Remote infrastructure management allows organizations to reduce costs by outsourcing IT infrastructure management to remote teams, often located in countries with lower labor costs and this cost advantage is particularly appealing for businesses looking to optimize their operational expenses. As businesses expand globally, the need for managing IT infrastructure across different geographical locations increases. Remote infrastructure management enables centralized management and monitoring of IT assets, ensuring consistent performance and security standards across various locations.

Remote infrastructure management services often provide round-the-clock monitoring and support, which is crucial for businesses operating in different time zones, this continuous monitoring helps in detecting and addressing issues proactively, minimizing downtime. Remote infrastructure management providers typically have teams of skilled IT professionals who specialize in various technologies and this expertise ensures efficient management, troubleshooting and optimization of complex IT infrastructure components.

Asia-Pacific is among the growing regions in the global remote infrastructure management market covering around 1/4th of the global market. The region is a hub of infrastructure management as there are growing economies countries like China, India and Japan and had also experienced economic expansion. As there is lower labor cost in countries which makes them attractive for international business.

Dynamics

Rising Adoption of Infrastructure Security

The escalating frequency and sophistication of cyberattacks have raised awareness about the vulnerabilities of remote infrastructure. Organizations are prioritizing cybersecurity measures to safeguard critical systems, data and operations. The widespread adoption of remote work and the need to secure remote access points have highlighted the importance of securing remote infrastructure. Organizations are investing in technologies that can protect their data.

For instance, on 18 August 2023, The Cybersecurity and Infrastructure Security Agency released the Cyber Defense Plan for Remote Monitoring and Management, a proactive strategy collaboratively developed by industry and government partners through the Joint Cyber Defense Collaborative under CISA's 2023 Planning Agenda.

Growing Demand for Digital Infrastructure

The shift towards remote work accelerated the need for digital infrastructure supporting remote access, communication, collaboration and monitoring dispersed resources and systems. The digital infrastructure allows organizations for scaling their remote operations based on demand, ensuring that resources can be dynamically allocated and managed without the limitations of physical infrastructure.

For instance, on 11 August 2023, Applied Digital specializes in next-generation digital infrastructure designed for HPC applications, working with local utilities to create cost-effective data centers close to power sources. Zededa provides a cloud-native edge management and orchestration solution for remote management and security of edge infrastructure and applications. The partnership's transmutable AI cloud service will allow enterprise customers to access GPU resources on-demand and at scale across Applied Digital's remote data centres.

Unauthorized Access and Required Specialized Technicians

Remote infrastructure management heavily relies on stable and high-speed network connections. If network connectivity is disrupted or slow, it can lead to delays in managing and monitoring remote assets and systems. Managing remote infrastructure introduces security challenges, such as data breaches, unauthorized access and potential vulnerabilities in the network that could be exploited by malicious activity.

In certain situations, physical access to remote sites may be required for maintenance, repairs or hardware installations, which leads to cause challenging situations if technicians are not on-site. Integrating diverse remote systems, devices and technologies can be complex, requiring specialized tools and skills to ensure seamless communication and interoperability. It also involves storing of sensitive data which raise concerns related to data privacy.

Segment Analysis

The global remote infrastructure management market is segmented based on core service, Deployment organization size, end-user and region.

Network and Communication Management Increases Demand for the Market

The network and communication management segment is expected to be the major segment fueling the market growth with a share of about 1/3rd in 2022. As organizations expand and embrace digital transformation, their IT environments become more complex, incorporating a variety of devices, applications and networks. Effective network and communication management becomes essential to ensure seamless connectivity and data flow.

As a shift towards remote work and hybrid work, the model increased the demand for robust secure network solutions. For instance, on 2nd August 2023, Lenovo launched a Shared Support Center as part of a multi-million-dollar investment in technology services and innovation capability expansion in India. The facility, situated in Bengaluru, includes a Network Operating Centre and Security Operation Centre, providing Remote Infrastructure Managed Services to Lenovo's global customers.

Geographical Penetration

Robust IT Infrastructure Boosts the Market Growth

North America is the largest region in the global remote infrastructure management market covering more than 1/3rd of the market. The region had a significant digital transformation in the modern market and this transformation required robust IT infrastructure that drives the remote infrastructure services. It offers access to a wide range of specialized skills that includes cloud management, cybersecurity and data analytics.

For instance, on 3 February 2022, Cisco unveiled new technologies aimed at enabling businesses to scale their networks and digitize operations to support hybrid work environments and these innovations include high-end Wi-Fi 6E access points, a Private 5G managed service and high-powered Catalyst 9000X series switches featuring Cisco Silicon One for enhanced remote management performance and security.

Competitive Landscape

The major global players include: HCL Technologies Limited, Fujitsu, Tata Consultancy Services Limited, Capgemini, Sensiple, Nityo Infotech, Cybage Software Pvt. Ltd., Locuz, CtrlS Datacenters and Cerebra Integrated Technologies Ltd.

COVID-19 Impact Analysis

The government-imposed lockdowns and social distancing measures in place and many organizations transitioned to remote work and this shift created a surge in demand for remote infrastructure management solutions to ensure the availability, security and performance of critical IT systems and networks that support remote work. Restriction on travel and on-visit made challenging situation for managing services.

The pandemic accelerated digital transformation efforts as organizations sought to enable remote work and ensure business continuity, this led to increased adoption of cloud services, remote monitoring tools and other remote infrastructure management technologies to support the new digital infrastructure. As employees accessed corporate networks from various locations, the need for robust network and security management grew. Remote infrastructure management teams had to manage and secure remote access points, implement VPNs and monitor for potential security threats.

The remote work scenario led to a shift in monitoring and management practices. Remote infrastructure management teams adopted more proactive monitoring and predictive analytics to identify and address issues before they impacted users. Economic uncertainty prompted many organizations to tighten their budgets, leading to a greater emphasis on cost-effective remote infrastructure management solutions that could deliver value without compromising on quality.

AI Impact

AI-driven analytics can predict when remote assets, such as servers or network devices, are likely to fail based on historical data and patterns and this enables proactive maintenance, reducing downtime and unplanned outages. AI algorithms can identify unusual patterns in remote infrastructure data, such as network traffic or system performance, indicating potential security breaches or hardware failures.

AI-powered automation can handle routine tasks in RIM, such as configuration management, patching and updates, freeing IT teams to focus on more strategic activities. NLP-powered chatbots and virtual assistants can provide real-time support to IT staff and end-users, answering queries and offering solutions. AI also integrates with 24/7 chatbot assistant that handles customer queries.

For instance, on 18 July 2023, Teleport introduced Teleport Assist, an AI-powered chat interface designed to facilitate troubleshooting of infrastructure issues for DevOps teams. In complex cloud environments consisting of various resources like servers, databases and Kubernetes clusters, Teleport Assist enables DevOps engineers to communicate verbally with their cloud environments using natural language.

Russia- Ukraine War Impact

The areas directly affected by the conflict, there could be disruptions to communication networks, including internet connectivity, which could impact the ability to remotely manage and monitor infrastructure located in those regions. Data centers and server facilities located in conflict zones may experience downtime due to power outages, physical damage or security concerns and this leads to affect the availability of remote infrastructure management services.

The conflict disrupts the supply chains, leading to delays in procuring hardware, software and other components required for remote infrastructure management. This can impact the ability to maintain and upgrade infrastructure. The conflict may lead to the displacement of skilled IT professionals, creating talent shortages in the affected regions, this can affect the availability of skilled personnel for remote infrastructure management tasks.

By Core Service

  • Network and Communication Management
  • Database Management
  • Storage Management
  • Server Management
  • Desktop Management
  • Others

By Deployment

  • Cloud
  • On-Premises

By Organization Size

  • Small and Medium-sized Businesses
  • Large Enterprises

By End-User

  • Banking Services
  • Retail and ecommerce
  • Healthcare
  • Transportation
  • IT and Telecommunication
  • Others

By Region

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • France
    • Italy
    • Russia
    • Rest of Europe
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia-Pacific
    • China
    • India
    • Japan
    • Australia
    • Rest of Asia-Pacific
  • Middle East and Africa

Key Developments

  • On 17 March 2023, Maersk, a leading global shipping company, launched the Captain Peter Integrated package to enhance the management of perishable goods during transit. The package integrates data from Maersk's remote infrastructure management, which is connected to the Remote Container Management system, into customers' systems via an Application Programming Interface.
  • On 3 September 2020, Tata Consultancy Services, a prominent global IT services, consulting and business solutions organization, was chosen by ABB Information Systems to lead the transformation of its hosting infrastructure and cloud service management. TCS will employ its cognitive automation software, Ignio, to leverage AI, machine learning and advanced software engineering to autonomously resolve issues and create a self-healing and resilient infrastructure stack.
  • On 16 January 2023, Sridhar Pinnapureddy, Chairman of CtrlS Datacenters Ltd, emphasized the strategic approach of entering the right markets at the right time. Globally company aims to become a leading Rated-4 data center company and is planning to establish world-class data center facilities in India and abroad. The global data centers are expected to have a capacity ranging from 10 MW to 50 MW.

Why Purchase the Report?

  • To visualize the global remote infrastructure management market segmentation based on core service, deployment organization size, end-user and region, as well as understand key commercial assets and players.
  • Identify commercial opportunities by analyzing trends and co-development.
  • Excel data sheet with numerous data points of remote infrastructure management market-level with all segments.
  • PDF report consists of a comprehensive analysis after exhaustive qualitative interviews and an in-depth study.
  • Product mapping available as Excel consisting of key products of all the major players.

The global remote infrastructure management market report would provide approximately 69 tables, 71 figures and 201 Pages.

Target Audience 2023

  • Manufacturers/ Buyers
  • Industry Investors/Investment Bankers
  • Research Professionals
  • Emerging Companies

Table of Contents

1. Methodology and Scope

  • 1.1. Research Methodology
  • 1.2. Research Objective and Scope of the Report

2. Definition and Overview

3. Executive Summary

  • 3.1. Snippet by Core Service
  • 3.2. Snippet by Deployment
  • 3.3. Snippet by Organization Size
  • 3.4. Snippet by End-User
  • 3.5. Snippet by Region

4. Dynamics

  • 4.1. Impacting Factors
    • 4.1.1. Driver
      • 4.1.1.1. Rising Adoption of Infrastructure Security
      • 4.1.1.2. Growing Demand for Digital Infrastructure
    • 4.1.2. Restraints
      • 4.1.2.1. Unauthorized Access and Required Specialized Technicians
    • 4.1.3. Opportunity
    • 4.1.4. Impact Analysis

5. Industry Analysis

  • 5.1. Porter's Five Force Analysis
  • 5.2. Supply Chain Analysis
  • 5.3. Pricing Analysis
  • 5.4. Regulatory Analysis
  • 5.5. Russia-Ukraine War Impact Analysis
  • 5.6. DMI Opinion

6. COVID-19 Analysis

  • 6.1. Analysis of COVID-19
    • 6.1.1. Scenario Before COVID
    • 6.1.2. Scenario During COVID
    • 6.1.3. Scenario Post COVID
  • 6.2. Pricing Dynamics Amid COVID-19
  • 6.3. Demand-Supply Spectrum
  • 6.4. Government Initiatives Related to the Market During Pandemic
  • 6.5. Manufacturers Strategic Initiatives
  • 6.6. Conclusion

7. By Core Service

  • 7.1. Introduction
    • 7.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Core Service
    • 7.1.2. Market Attractiveness Index, By Core Service
  • 7.2. Network and Communication Management*
    • 7.2.1. Introduction
    • 7.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 7.3. Database Management
  • 7.4. Storage Management
  • 7.5. Server Management
  • 7.6. Desktop Management
  • 7.7. Others

8. By Deployment

  • 8.1. Introduction
    • 8.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment
    • 8.1.2. Market Attractiveness Index, By Deployment
  • 8.2. Cloud*
    • 8.2.1. Introduction
    • 8.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 8.3. On-Premises

9. By Organization Size

  • 9.1. Introduction
    • 9.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
    • 9.1.2. Market Attractiveness Index, By Organization Size
  • 9.2. Small and Medium-sized Businesses*
    • 9.2.1. Introduction
    • 9.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 9.3. Large Enterprises

10. By End-User

  • 10.1. Introduction
    • 10.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
    • 10.1.2. Market Attractiveness Index, By End-User
  • 10.2. Banking Services*
    • 10.2.1. Introduction
    • 10.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 10.3. Retail and ecommerce
  • 10.4. Healthcare
  • 10.5. Transportation
  • 10.6. IT and Telecommunication
  • 10.7. Others

11. By Region

  • 11.1. Introduction
    • 11.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Region
    • 11.1.2. Market Attractiveness Index, By Region
  • 11.2. North America
    • 11.2.1. Introduction
    • 11.2.2. Key Region-Specific Dynamics
    • 11.2.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Core Service
    • 11.2.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment
    • 11.2.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
    • 11.2.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
    • 11.2.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 11.2.7.1. U.S.
      • 11.2.7.2. Canada
      • 11.2.7.3. Mexico
  • 11.3. Europe
    • 11.3.1. Introduction
    • 11.3.2. Key Region-Specific Dynamics
    • 11.3.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Core Service
    • 11.3.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment
    • 11.3.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
    • 11.3.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
    • 11.3.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 11.3.7.1. Germany
      • 11.3.7.2. UK
      • 11.3.7.3. France
      • 11.3.7.4. Italy
      • 11.3.7.5. Russia
      • 11.3.7.6. Rest of Europe
  • 11.4. South America
    • 11.4.1. Introduction
    • 11.4.2. Key Region-Specific Dynamics
    • 11.4.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Core Service
    • 11.4.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment
    • 11.4.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
    • 11.4.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
    • 11.4.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 11.4.7.1. Brazil
      • 11.4.7.2. Argentina
      • 11.4.7.3. Rest of South America
  • 11.5. Asia-Pacific
    • 11.5.1. Introduction
    • 11.5.2. Key Region-Specific Dynamics
    • 11.5.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Core Service
    • 11.5.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment
    • 11.5.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
    • 11.5.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
    • 11.5.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 11.5.7.1. China
      • 11.5.7.2. India
      • 11.5.7.3. Japan
      • 11.5.7.4. Australia
      • 11.5.7.5. Rest of Asia-Pacific
  • 11.6. Middle East and Africa
    • 11.6.1. Introduction
    • 11.6.2. Key Region-Specific Dynamics
    • 11.6.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Core Service
    • 11.6.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment
    • 11.6.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
    • 11.6.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User

12. Competitive Landscape

  • 12.1. Competitive Scenario
  • 12.2. Market Positioning/Share Analysis
  • 12.3. Mergers and Acquisitions Analysis

13. Company Profiles

  • 13.1. HCL Technologies Limited*
    • 13.1.1. Company Overview
    • 13.1.2. Product Portfolio and Description
    • 13.1.3. Financial Overview
    • 13.1.4. Key Developments
  • 13.2. Fujitsu
  • 13.3. Tata Consultancy Services Limited
  • 13.4. Capgemini
  • 13.5. Sensiple
  • 13.6. Nityo Infotech
  • 13.7. Cybage Software Pvt. Ltd.
  • 13.8. Locuz
  • 13.9. CtrlS Datacenters
  • 13.10. Cerebra Integrated Technologies Ltd

LIST NOT EXHAUSTIVE

14. Appendix

  • 14.1. About Us and Services
  • 14.2. Contact Us