カスタマーサクセスプラットフォームの世界市場：市場規模、市場シェア、動向分析、機会、予測：コンポーネント別、用途別、展開モード別、組織規模別、業界別、地域別（2018年～2028年）

世界のカスタマーサクセスプラットフォームの市場規模は、2021年の12億米ドルから2028年には43億米ドルに達し、予測期間中に20.3%のCAGRで成長すると予測されています。クラウドベースの技術、高度な分析、自動化の急速な普及、パーソナライズされたカスタマーエクスペリエンスに対する要求の高まりは、市場の成長を促進しています。

当レポートでは、世界のカスタマーサクセスプラットフォーム市場について調査しており、市場概要、市場分析、企業プロファイルなど、包括的な情報を提供しています。

目次

第1章 調査の枠組み

第2章 エグゼクティブサマリー

第3章 世界のカスタマーサクセスプラットフォーム市場の洞察

• 業界バリューチェーン分析
• DROC分析
  • 促進要因
    • カスタマーサクセスにおけるクラウドコンピューティングの登場
    • デジタル化の進展によるデータ量の増加
  • 抑制要因
    • 複数のサイトからのデータの集約と同期
  • 機会
    • カスタマージャーニーをより適切に監視するためのAIとMLの出現
  • 課題
    • データのセキュリティとプライバシーに関する懸念
• 技術の進歩/最近の開発
• 規制の枠組み
• ポーターのファイブフォース分析
  • 供給企業の交渉力
  • 買い手の交渉力
  • 新規参入業者の脅威
  • 代替品の脅威
  • 競争の激しさ

第4章 世界のカスタマーサクセスプラットフォーム市場概要

• 市場規模と予測、金額別（100万米ドル）（2018年～2028年）
  • 金額別（100万米ドル）
• 市場シェアと予測
  • コンポーネント別
    • プラットフォーム
    • サービス
  • 用途別
    • 販売とマーケティングの最適化
    • 顧客サービス
    • リスクとコンプライアンスの管理
    • レポートと分析
    • 顧客セグメンテーションとオンボーディング
    • その他
  • 展開モード別
    • オンプレミス
    • クラウド
  • 組織規模別
    • 大企業
    • 中小企業
  • 業界別
    • BFSI
    • 小売・eコマース
    • 運輸・物流
    • 医療
    • テレコム・IT
    • 政府・公共部門
    • その他
  • 地域別
    • 北米
    • 欧州
    • アジア太平洋
    • ラテンアメリカ
    • 中東とアフリカ

第5章 北米のカスタマーサクセスプラットフォーム市場

第6章 欧州のカスタマーサクセスプラットフォーム市場

第7章 アジア太平洋のカスタマーサクセスプラットフォーム市場

第8章 ラテンアメリカのカスタマーサクセスプラットフォーム市場

第9章 中東およびアフリカのカスタマーサクセスプラットフォーム市場

第10章 競合情勢

• 主要企業とその展開モードのリスト
• 世界のカスタマーサクセスプラットフォーム企業の市場シェア分析（2021年）
• 競合ベンチマーキング：操作パラメータ別
• 主要な戦略的開発（合併、買収、提携）

第11章 COVID-19が世界のカスタマーサクセスプラットフォーム市場業界に与える影響

第12章 企業プロファイル（企業概要、財務マトリックス、競合情勢、主要な人材、主要な競合、連絡先住所、および戦略的展望）

• Salesforce.com, Inc.
• Cisco Systems, Inc.
• HubSpot, Inc.
• Medallia, Inc.（Strikedeck, Inc.）
• Gainsight, Inc.
• Totango, Ltd.
• UserIQ, Inc.
• Planhat AB
• Salesmachine, Inc.
• Freshworks, Inc.
• Walkme
• Intercom
• Akita
• Zoominfo
• Wootric
• その他

第13章 主要な戦略的推奨事項

第14章 調査手法

Global Customer Success Platforms Market Size to Reach USD 4.3 billion by 2028.

Global customer success platforms market size is growing due to customer lifetime value (CLV) rising in both developed and developing nations, the growing need for customer success platforms to reduce customer churn, the rising use of customer success platforms that are cloud-based and that have artificial intelligence and machine learning capabilities for analyzing and predicting customer behavior.

BlueWeave Consulting, a leading strategic consulting and market research firm, in its recent study, estimated global customer success platforms market size at USD 1.2 billion in 2021. During the forecast period between 2022 and 2028, the size of global customer success platforms market is projected to grow at a CAGR of 20.3%, reaching a value of USD 4.3 billion by 2028. The market is being driven by the rapid adoption of cloud-based technology, advanced analytics, and automation, as well as the growing demand for personalized customer experience. Issues with data synchronization and implementation are expected to stymie market growth. The market is divided into four categories: organization size, application, deployment, and end-user vertical. As a result of the increasing acceptance of cutting-edge technologies such as artificial intelligence (AI) and machine learning (ML), as well as innovation in customer success platform-based start-ups, customer success platform vendors should have enough room to grow. Future market growth is expected because of the increasing adoption of customer satisfaction solutions across a variety of industrial verticals.

Global Customer Success Platforms Market - Overview

The term "customer success platform" refers to cutting-edge technology that combines data from numerous sources, including websites, social media, email, customer relationship management (CRM) systems, and numerous third-party websites, to manage some of the biggest business problems with an unmatched success rate. The market for customer success platforms is anticipated to grow as a result of both the emergence of cloud computing in customer success and the rising demand for analytics-based solutions to track customer scores and reduce churn. Concerns over data security and privacy as well as the challenge of synchronizing CX data collected from various touchpoints within various domains are the key limitations of the market for customer success platforms.

The adoption of customer success platform solutions and services is expected to be fueled by factors such as the introduction of cloud computing in customer success, the demand for innovative solutions to monitor customer scores and reduce churn, and consequently the rise within the data volume due to increased digitalization. Additionally, it is expected that growing investments in startups developing customer success platforms and rising adoption of cutting-edge technologies like artificial intelligence (AI) and machine learning (ML) will provide plenty of opportunities for providers of solutions for such platforms. Concerns about data security and privacy are a few things preventing the global market for customer success platforms from expanding. The synchronization and aggregation of data from various tools presented difficulties for the expanding global market for customer success platforms.

Opportunity: Improved Infrastructure and growing power production capacity

The power industry is changing globally to open the power production segment to private companies. Growing demand for electricity is placing enormous strain on publicly traded and government-owned energy companies, which is indirectly pressuring governments around the world to liberalize access to the market for private energy companies. These specific suppliers can meet the daily energy needs and are also making significant investments in the transmission and distribution sector to improve the infrastructure. Like Adani Power Ltd., Tata Power Co. Ltd., and Reliance Power Limited, India is home to numerous large-scale independent power producers (IPP). Germany, Taiwan, Canada, the United States, and India are important nations in the IPP sector. The demand for reclosers is anticipated to increase due to improved infrastructure and growing power production capacity.

Challenge: Aggregation and synchronization of data from multiple silos

For dispersed businesses, data aggregation across channels managed by various departments may be a bottleneck. Businesses gather massive amounts of data about customer behavior and expectations to improve the customer feedback process. When businesses and customers interact, data is generated, and when that data is not synchronized with other technologies, businesses struggle to synchronize enormous amounts of data in a structured format. According to Acxiom data from 2019, 70% of marketers admit to having limited or no ability to integrate client data from online and offline sources.

Impact of COVID-19 on Global Customer Success Platforms Market

Following the pandemic, the COVID-19 outbreak has posed a significant business environment challenge. Lockdowns have been imposed by governments all over the world to halt the spread of the disease. As a result of the pandemic outbreak, consumer behavior and market viability have been impacted. Lockdowns all over the world have severely strained supply chains, resulting in product shortages. As a result, during the pandemic outbreak, there was a significant increase in demand for customer success platforms in both developed and developing countries to improve customer management capabilities. Customer success platforms were widely used during the COVID-19 outbreak to manage massive amounts of customer data and meet customer expectations.

Global Customer Success Platforms Market - By Application

The global customer success platforms market is segmented based on application into Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboarding, and Others. Sales and marketing optimization are expected to dominate the market during the forecast period. Because they enable sales and marketing executives to engage with the target audience based on data insights, customer success platforms have grown in importance as a key component in sales and marketing optimization. The platform makes customer activities such as onboarding status, health scores, and other variables transparent. It also allows them to have complete control over all data while interacting with customers, allowing them to provide a more personalized experience.

Competitive Landscape

Global customer success platforms market is fiercely competitive. Prominent players in global customer success platforms market include Salesforce.com, Inc., Cisco Systems, Inc., HubSpot, Inc., Medallia, Inc. (Strikedeck, Inc.), Gainsight, Inc., Totango, Ltd., UserIQ, Inc., Planhat AB, Salesmachine, Inc., Freshworks, Inc., Walkme, Intercom, Akita, Zoominfo, and Wootric. These companies use various strategies, including increasing investments in their R&D activities, mergers and acquisitions, joint ventures, collaborations, licensing agreements, and new product and service releases to further strengthen their position in global customer success platforms market.

The in-depth analysis of the report provides information about growth potential, upcoming trends, and statistics of global customer success platforms market. It also highlights the factors driving forecasts of total market size. The report promises to provide recent technology trends in global customer success platforms market and industry insights to help decision-makers make sound strategic decisions. Furthermore, the report also analyzes the growth drivers, challenges, and competitive dynamics of the market.

Table of Contents

1. Research Framework

• 1.1. Research Objective
• 1.2. Product Overview
• 1.3. Market Segmentation

2. Executive Summary

3. Global Customer Success Platforms Market Insights

• 3.1. Industry Value Chain Analysis
• 3.2. DROC Analysis
  • 3.2.1. Growth Drivers
    • 3.2.1.1. Advent of Cloud Computing in Customer Success
    • 3.2.1.2. Increasing data volume due to growing digitalization
  • 3.2.2. Restraints
    • 3.2.2.1. Data aggregation and synchronization from multiple silos
  • 3.2.3. Opportunity
    • 3.2.3.1. Emergence of AI and ML to better monitor customer journey
  • 3.2.4. Challenges
    • 3.2.4.1. Data Security and Privacy Concerns
• 3.3. Technology Advancements/Recent Developments
• 3.4. Regulatory Framework
• 3.5. Porter's Five Forces Analysis
  • 3.5.1. Bargaining Power of Suppliers
  • 3.5.2. Bargaining Power of Buyers
  • 3.5.3. Threat of New Entrants
  • 3.5.4. Threat of Substitutes
  • 3.5.5. Intensity of Rivalry

4. Global Customer Success Platforms Market Overview

• 4.1. Market Size & Forecast, By Value (USD Million), 2018-2028
  • 4.1.1. By Value (USD Million)
• 4.2. Market Share & Forecast
  • 4.2.1. By Component
    • 4.2.1.1. Platforms
    • 4.2.1.2. Services
  • 4.2.2. By Application
    • 4.2.2.1. Sales & Marketing Optimization
    • 4.2.2.2. Customer Service
    • 4.2.2.3. Risk & Compliance Management
    • 4.2.2.4. Reporting & Analytics
    • 4.2.2.5. Customer Segmentation & Onboarding
    • 4.2.2.6. Others
  • 4.2.3. By Deployment Mode
    • 4.2.3.1. On-premises
    • 4.2.3.2. Cloud
  • 4.2.4. By Organization Size
    • 4.2.4.1. Large Enterprises
    • 4.2.4.2. Small & Medium-sized Enterprises
  • 4.2.5. By Vertical Size
    • 4.2.5.1. BFSI
    • 4.2.5.2. Retail & eCommerce
    • 4.2.5.3. Transportation & Logistics
    • 4.2.5.4. Healthcare
    • 4.2.5.5. Telecom & IT
    • 4.2.5.6. Government & Public Sector
    • 4.2.5.7. Others
  • 4.2.6. By Region
    • 4.2.6.1. North America
    • 4.2.6.2. Europe
    • 4.2.6.3. The Asia Pacific
    • 4.2.6.4. Latin America
    • 4.2.6.5. Middle East and Africa

5. North America Customer Success Platforms Market

• 5.1.1. Market Size & Forecast, By Value (USD Million), 2018-2028
• 5.1.2. By Value (USD Million)
• 5.2. Market Share & Forecast
  • 5.2.1. By Component
  • 5.2.2. By Application
  • 5.2.3. By Deployment Mode
  • 5.2.4. By Organization Size
  • 5.2.5. By Vertical Size
  • 5.2.6. By Country
    • 5.2.6.1. United States
    • 5.2.6.1.1. By Component
    • 5.2.6.1.2. By Application
    • 5.2.6.1.3. By Deployment Mode
    • 5.2.6.1.4. By Organization Size
    • 5.2.6.1.5. By Vertical Size
    • 5.2.6.2. Canada
    • 5.2.6.2.1. By Component
    • 5.2.6.2.2. By Application
    • 5.2.6.2.3. By Deployment Mode
    • 5.2.6.2.4. By Organization Size
    • 5.2.6.2.5. By Vertical Size

6. Europe Customer Success Platforms Market

• 6.1.1. Market Size & Forecast, By Value (USD Million), 2018-2028
• 6.1.2. By Value (USD Million)
• 6.2. Market Share & Forecast
  • 6.2.1. By Component
  • 6.2.2. By Application
  • 6.2.3. By Deployment Mode
  • 6.2.4. By Organization Size
  • 6.2.5. By Vertical Size
  • 6.2.6. By Country
    • 6.2.6.1. Germany
    • 6.2.6.1.1. By Component
    • 6.2.6.1.2. By Application
    • 6.2.6.1.3. By Deployment Mode
    • 6.2.6.1.4. By Organization Size
    • 6.2.6.1.5. By Vertical Size
    • 6.2.6.2. UK
    • 6.2.6.2.1. By Component
    • 6.2.6.2.2. By Application
    • 6.2.6.2.3. By Deployment Mode
    • 6.2.6.2.4. By Organization Size
    • 6.2.6.2.5. By Vertical Size
    • 6.2.6.3. Italy
    • 6.2.6.3.1. By Component
    • 6.2.6.3.2. By Application
    • 6.2.6.3.3. By Deployment Mode
    • 6.2.6.3.4. By Organization Size
    • 6.2.6.3.5. By Vertical Size
    • 6.2.6.4. France
    • 6.2.6.4.1. By Component
    • 6.2.6.4.2. By Application
    • 6.2.6.4.3. By Deployment Mode
    • 6.2.6.4.4. By Organization Size
    • 6.2.6.4.5. By Vertical Size
    • 6.2.6.5. Spain
    • 6.2.6.5.1. By Component
    • 6.2.6.5.2. By Application
    • 6.2.6.5.3. By Deployment Mode
    • 6.2.6.5.4. By Organization Size
    • 6.2.6.5.5. By Vertical Size
    • 6.2.6.6. The Netherlands
    • 6.2.6.6.1. By Component
    • 6.2.6.6.2. By Application
    • 6.2.6.6.3. By Deployment Mode
    • 6.2.6.6.4. By Organization Size
    • 6.2.6.6.5. By Vertical Size
    • 6.2.6.7. Belgium
    • 6.2.6.7.1. By Component
    • 6.2.6.7.2. By Application
    • 6.2.6.7.3. By Deployment Mode
    • 6.2.6.7.4. By Organization Size
    • 6.2.6.7.5. By Vertical Size
    • 6.2.6.8. NORDIC Countries
    • 6.2.6.8.1. By Component
    • 6.2.6.8.2. By Application
    • 6.2.6.8.3. By Deployment Mode
    • 6.2.6.8.4. By Organization Size
    • 6.2.6.8.5. By Vertical Size
    • 6.2.6.9. Rest of Europe
    • 6.2.6.9.1. By Component
    • 6.2.6.9.2. By Application
    • 6.2.6.9.3. By Deployment Mode
    • 6.2.6.9.4. By Organization Size
    • 6.2.6.9.5. By Vertical Size

7. Asia-Pacific Customer Success Platforms Market

• 7.1.1. Market Size & Forecast, By Value (USD Million), 2018-2028
• 7.1.2. By Value (USD Million)
• 7.2. Market Share & Forecast
  • 7.2.1. By Component
  • 7.2.2. By Application
  • 7.2.3. By Deployment Mode
  • 7.2.4. By Organization Size
  • 7.2.5. By Vertical Size
  • 7.2.6. By Country
    • 7.2.6.1. China
    • 7.2.6.1.1. By Component
    • 7.2.6.1.2. By Application
    • 7.2.6.1.3. By Deployment Mode
    • 7.2.6.1.4. By Organization Size
    • 7.2.6.1.5. By Vertical Size
    • 7.2.6.2. India
    • 7.2.6.2.1. By Component
    • 7.2.6.2.2. By Application
    • 7.2.6.2.3. By Deployment Mode
    • 7.2.6.2.4. By Organization Size
    • 7.2.6.2.5. By Vertical Size
    • 7.2.6.3. Japan
    • 7.2.6.3.1. By Component
    • 7.2.6.3.2. By Application
    • 7.2.6.3.3. By Deployment Mode
    • 7.2.6.3.4. By Organization Size
    • 7.2.6.3.5. By Vertical Size
    • 7.2.6.4. South Korea
    • 7.2.6.4.1. By Component
    • 7.2.6.4.2. By Application
    • 7.2.6.4.3. By Deployment Mode
    • 7.2.6.4.4. By Organization Size
    • 7.2.6.4.5. By Vertical Size
    • 7.2.6.5. Australia & New Zealand
    • 7.2.6.5.1. By Component
    • 7.2.6.5.2. By Application
    • 7.2.6.5.3. By Deployment Mode
    • 7.2.6.5.4. By Organization Size
    • 7.2.6.5.5. By Vertical Size
    • 7.2.6.6. Indonesia
    • 7.2.6.6.1. By Component
    • 7.2.6.6.2. By Application
    • 7.2.6.6.3. By Deployment Mode
    • 7.2.6.6.4. By Organization Size
    • 7.2.6.6.5. By Vertical Size
    • 7.2.6.7. Malaysia
    • 7.2.6.7.1. By Component
    • 7.2.6.7.2. By Application
    • 7.2.6.7.3. By Deployment Mode
    • 7.2.6.7.4. By Organization Size
    • 7.2.6.7.5. By Vertical Size
    • 7.2.6.8. Singapore
    • 7.2.6.8.1. By Component
    • 7.2.6.8.2. By Application
    • 7.2.6.8.3. By Deployment Mode
    • 7.2.6.8.4. By Organization Size
    • 7.2.6.8.5. By Vertical Size
    • 7.2.6.9. Philippines
    • 7.2.6.9.1. By Component
    • 7.2.6.9.2. By Application
    • 7.2.6.9.3. By Deployment Mode
    • 7.2.6.9.4. By Organization Size
    • 7.2.6.9.5. By Vertical Size
    • 7.2.6.10. Vietnam
    • 7.2.6.10.1. By Component
    • 7.2.6.10.2. By Application
    • 7.2.6.10.3. By Deployment Mode
    • 7.2.6.10.4. By Organization Size
    • 7.2.6.10.5. By Vertical Size
    • 7.2.6.11. Rest of APAC
    • 7.2.6.11.1. By Component
    • 7.2.6.11.2. By Application
    • 7.2.6.11.3. By Deployment Mode
    • 7.2.6.11.4. By Organization Size
    • 7.2.6.11.5. By Vertical Size

8. Latin America Customer Success Platforms Market

• 8.1.1. Market Size & Forecast, By Value (USD Million), 2018-2028
• 8.1.2. By Value (USD Million)
• 8.2. Market Share & Forecast
  • 8.2.1. By Component
  • 8.2.2. By Application
  • 8.2.3. By Deployment Mode
  • 8.2.4. By Organization Size
  • 8.2.5. By Vertical Size
  • 8.2.6. By Country
    • 8.2.6.1. Brazil
    • 8.2.6.1.1. By Component
    • 8.2.6.1.2. By Application
    • 8.2.6.1.3. By Deployment Mode
    • 8.2.6.1.4. By Organization Size
    • 8.2.6.1.5. By Vertical Size
    • 8.2.6.2. Mexico
    • 8.2.6.2.1. By Component
    • 8.2.6.2.2. By Application
    • 8.2.6.2.3. By Deployment Mode
    • 8.2.6.2.4. By Organization Size
    • 8.2.6.2.5. By Vertical Size
    • 8.2.6.3. Argentina
    • 8.2.6.3.1. By Component
    • 8.2.6.3.2. By Application
    • 8.2.6.3.3. By Deployment Mode
    • 8.2.6.3.4. By Organization Size
    • 8.2.6.3.5. By Vertical Size
    • 8.2.6.4. Peru
    • 8.2.6.4.1. By Component
    • 8.2.6.4.2. By Application
    • 8.2.6.4.3. By Deployment Mode
    • 8.2.6.4.4. By Organization Size
    • 8.2.6.4.5. By Vertical Size
    • 8.2.6.5. Colombia
    • 8.2.6.5.1. By Component
    • 8.2.6.5.2. By Application
    • 8.2.6.5.3. By Deployment Mode
    • 8.2.6.5.4. By Organization Size
    • 8.2.6.5.5. By Vertical Size
    • 8.2.6.6. Rest of Latin America
    • 8.2.6.6.1. By Component
    • 8.2.6.6.2. By Application
    • 8.2.6.6.3. By Deployment Mode
    • 8.2.6.6.4. By Organization Size
    • 8.2.6.6.5. By Vertical Size

9. Middle East & Africa Customer Success Platforms Market

• 9.1.1. Market Size & Forecast, By Value (USD Million), 2018-2028
• 9.1.2. By Value (USD Million)
• 9.2. Market Share & Forecast
  • 9.2.1. By Component
  • 9.2.2. By Application
  • 9.2.3. By Deployment Mode
  • 9.2.4. By Organization Size
  • 9.2.5. By Vertical Size
  • 9.2.6. By Country
    • 9.2.6.1. Saudi Arabia
    • 9.2.6.1.1. By Component
    • 9.2.6.1.2. By Application
    • 9.2.6.1.3. By Deployment Mode
    • 9.2.6.1.4. By Organization Size
    • 9.2.6.1.5. By Vertical Size
    • 9.2.6.2. UAE
    • 9.2.6.2.1. By Component
    • 9.2.6.2.2. By Application
    • 9.2.6.2.3. By Deployment Mode
    • 9.2.6.2.4. By Organization Size
    • 9.2.6.2.5. By Vertical Size
    • 9.2.6.3. Qatar
    • 9.2.6.3.1. By Component
    • 9.2.6.3.2. By Application
    • 9.2.6.3.3. By Deployment Mode
    • 9.2.6.3.4. By Organization Size
    • 9.2.6.3.5. By Vertical Size
    • 9.2.6.4. Kuwait
    • 9.2.6.4.1. By Component
    • 9.2.6.4.2. By Application
    • 9.2.6.4.3. By Deployment Mode
    • 9.2.6.4.4. By Organization Size
    • 9.2.6.4.5. By Vertical Size
    • 9.2.6.5. Iran
    • 9.2.6.5.1. By Component
    • 9.2.6.5.2. By Application
    • 9.2.6.5.3. By Deployment Mode
    • 9.2.6.5.4. By Organization Size
    • 9.2.6.5.5. By Vertical Size
    • 9.2.6.6. South Africa
    • 9.2.6.6.1. By Component
    • 9.2.6.6.2. By Application
    • 9.2.6.6.3. By Deployment Mode
    • 9.2.6.6.4. By Organization Size
    • 9.2.6.6.5. By Vertical Size
    • 9.2.6.7. Nigeria
    • 9.2.6.7.1. By Component
    • 9.2.6.7.2. By Application
    • 9.2.6.7.3. By Deployment Mode
    • 9.2.6.7.4. By Organization Size
    • 9.2.6.7.5. By Vertical Size
    • 9.2.6.8. Kenya
    • 9.2.6.8.1. By Component
    • 9.2.6.8.2. By Application
    • 9.2.6.8.3. By Deployment Mode
    • 9.2.6.8.4. By Organization Size
    • 9.2.6.8.5. By Vertical Size
    • 9.2.6.9. Egypt
    • 9.2.6.9.1. By Component
    • 9.2.6.9.2. By Application
    • 9.2.6.9.3. By Deployment Mode
    • 9.2.6.9.4. By Organization Size
    • 9.2.6.9.5. By Vertical Size
    • 9.2.6.10. Morocco
    • 9.2.6.10.1. By Component
    • 9.2.6.10.2. By Application
    • 9.2.6.10.3. By Deployment Mode
    • 9.2.6.10.4. By Organization Size
    • 9.2.6.10.5. By Vertical Size
    • 9.2.6.11. Algeria
    • 9.2.6.11.1. By Component
    • 9.2.6.11.2. By Application
    • 9.2.6.11.3. By Deployment Mode
    • 9.2.6.11.4. By Organization Size
    • 9.2.6.11.5. By Vertical Size
    • 9.2.6.12. Rest of Middle East & Africa
    • 9.2.6.12.1. By Component
    • 9.2.6.12.2. By Application
    • 9.2.6.12.3. By Deployment Mode
    • 9.2.6.12.4. By Organization Size
    • 9.2.6.12.5. By Vertical Size

10. Competitive Landscape

• 10.1. List of Key Players and Their Deployment Mode
• 10.2. Global Customer Success Platforms Company Market Share Analysis, 2021
• 10.3. Competitive Benchmarking, By Operating Parameters
• 10.4. Key Strategic Development (Merger, Acquisition, Partnership)

11. Impact of Covid-19 on Global Customer Success Platforms Market Industry

12. Company Profile (Company Overview, Financial Matrix, Competitive Landscape, Key Personnel, Key Competitors, Contact Address, and Strategic Outlook)

• 12.1. Salesforce.com, Inc.
• 12.2. Cisco Systems, Inc.
• 12.3. HubSpot, Inc.
• 12.4. Medallia, Inc. (Strikedeck, Inc.)
• 12.5. Gainsight, Inc.
• 12.6. Totango, Ltd.
• 12.7. UserIQ, Inc.
• 12.8. Planhat AB
• 12.9. Salesmachine, Inc.
• 12.10. Freshworks, Inc.
• 12.11. Walkme
• 12.12. Intercom
• 12.13. Akita
• 12.14. Zoominfo
• 12.15. Wootric
• 12.16. Other Prominent Players

13. Key Strategic Recommendations

14. Research Methodology

• 14.1. Qualitative Research
  • 14.1.1. Primary & Secondary Research
• 14.2. Quantitative Research
• 14.3. Market Breakdown & Data Triangulation
  • 14.3.1. Secondary Research
  • 14.3.2. Primary Research
• 14.4. Breakdown of Primary Research Respondents, By Region
• 14.5. Assumption & Limitation