ヘルスケアBPO (ビジネスプロセスアウトソーシング) の世界市場

当レポートでは、世界のヘルスケアBPO (ビジネスプロセスアウトソーシング) の市場を調査し、市場の定義・概要、市場影響因子および市場機会の分析、市場規模の推移・予測、各種区分・地域別の詳細分析、技術・特許の動向、ESGの展開、競合情勢、主要企業のプロファイルなどをまとめています。

目次

第1章 イントロダクション

第2章 サマリー・ハイライト

• 市場の見通し
• 市場サマリー

第3章 市場概要

• 概要
• ヘルスケアBPOサービスのタイプ
• ヘルスケアBPOサービスのメリット
• アウトソーシングのアプローチ
• 技術分析
• 規制シナリオ
• 市場力学
• 市場促進要因
• 市場抑制要因
• 市場の課題
• 市場機会
• マクロ経済的要因
• COVID-19によるヘルスケアBPOサービス市場への影響

第4章 市場内訳：サービスタイプ・エンドユーザー別

• 世界のヘルスケアBPO市場：サービスタイプ別
• 提供者アウトソーシングサービス
• 保険者アウトソーシングサービス
• その他
• 世界のヘルスケアBPO市場：エンドユーザー別
• ヘルスケア提供者
• ヘルスケア保険者
• その他

第5章 市場内訳：地域別

• 概要
• 北米
• 欧州
• アジア太平洋
• その他の地域

第6章 ESGの視点

• ヘルスケアBPO業界における主要なESG問題
• 二酸化炭素排出量/環境への影響
• エネルギー消費
• リソースの消費
• インフラへの影響の軽減
• ヘルスケアBPOのESGパフォーマンス分析
• 環境パフォーマンス
• 社会的パフォーマンス
• ガバナンスのパフォーマンス
• ケーススタディ
• BCCによる総論

第7章 競合情勢

• 主要企業
• Accenture
• IBM Corp.
• Cognizant

第8章 企業プロファイル

• ACCENTURE
• COGNIZANT
• FLATWORLD SOLUTIONS INC.
• GEBBS
• GENPACT LTD.
• IBM CORP.
• INVENSIS TECHNOLOGIES PVT LTD.
• IQVIA INC.
• SUTHERLAND
• WNS（HOLDINGS）LTD.

第9章 付録：頭字語

List of Tables

• Summary Table : Global Market for Healthcare BPO, by Region, Through 2028
• Table 1 : Global Market for Healthcare BPO, by Type of Service, Through 2028
• Table 2 : Global Market for Provider Outsourcing Services in Healthcare BPO, by Region, Through 2028
• Table 3 : Global Market for Payer Outsourcing Services in Healthcare BPO, by Region, Through 2028
• Table 4 : Global Market for Other Outsourcing Services in Healthcare BPO, by Region, Through 2028
• Table 5 : Global Market for Healthcare BPO, by End User, Through 2028
• Table 6 : Global Market for Healthcare BPO for Healthcare Provider End Users, by Region, Through 2028
• Table 7 : Global Market for Healthcare BPO for Healthcare Payer End Users, by Region, Through 2028
• Table 8 : Global Market for Healthcare BPO for Other End Users, by Region, Through 2028
• Table 9 : Global Market for Healthcare BPO, by Region, Through 2028
• Table 10 : North American Market for Healthcare BPO, by Type of Service, Through 2028
• Table 11 : North American Market for Healthcare BPO, by End User, Through 2028
• Table 12 : European Market for Healthcare BPO, by Type of Service, Through 2028
• Table 13 : European Market for Healthcare BPO, by End User, Through 2028
• Table 14 : Asia-Pacific Market for Healthcare BPO, by Type of Service, Through 2028
• Table 15 : Asia-Pacific Market for Healthcare BPO, by End User, Through 2028
• Table 16 : RoW Market for Healthcare BPO, by Type of Service, Through 2028
• Table 17 : RoW Market for Healthcare BPO, by End User, Through 2028
• Table 18 : Environmental Metrics for the Healthcare BPO Industry
• Table 19 : Social Metrics for the Healthcare BPO Industry
• Table 20 : Governance Metrics for the Healthcare BPO Industry
• Table 21 : Market Ranking of Top Healthcare BPO Market Players, 2022
• Table 22 : Accenture: Service Offering
• Table 23 : Cognizant: Service Offering
• Table 24 : Flatworld Solutions Inc.: Service Offerings
• Table 25 : Gebbs: Service Offering
• Table 26 : Gebbs: Recent Developments, 2023
• Table 27 : Genpact: Service Offering
• Table 28 : IBM Corp.: Service Offering
• Table 29 : Invensis Technology Pvt Ltd.: Service Offering
• Table 30 : IQVIA Inc.: Solution Offering
• Table 31 : Sutherland: Service Offering
• Table 32 : WNS (Holdings) Ltd.: Service Offering
• Table 33 : Acronyms Used in This Report

List of Figures

Figure A : Methodology Adopted for the Global Market for Healthcare BPO

• Summary Figure : Global Market Shares of Healthcare BPO, by Region, 2022
• Figure 1 : Types of Healthcare BPO Services
• Figure 2 : Global Market Shares of Healthcare BPO, by Type of Service, 2022
• Figure 3 : Global Market Shares of Provider Outsourcing Services in Healthcare BPO, by Region, 2022
• Figure 4 : Global Market Shares of Payer Outsourcing Services in Healthcare BPO, by Region, 2022
• Figure 5 : Global Market Shares of Other Outsourcing Services in Healthcare BPO, by Region, 2022
• Figure 6 : Global Market Shares of Healthcare BPO, by End User, 2022
• Figure 7 : Global Market Shares for Healthcare Provider End Users of Healthcare BPO, by Region, 2022
• Figure 8 : Global Market Shares for Healthcare Payer End Users of Healthcare BPO, by Region, 2022
• Figure 9 : Global Market Shares for Other End Users of Healthcare BPO, by Region, 2022
• Figure 10 : Global Market Shares of Healthcare BPO, by Region, 2022
• Figure 11 : North American Market Shares of Healthcare BPO, by Type of Service, 2022
• Figure 12 : North American Market Shares of Healthcare BPO, by End User, 2022
• Figure 13 : European Market Shares of Healthcare BPO, by Type of Service, 2022
• Figure 14 : European Market Shares of Healthcare BPO, by End User, 2022
• Figure 15 : Asia-Pacific Market Shares of Healthcare BPO, by Type of Service, 2022
• Figure 16 : Asia-Pacific Market Shares of Healthcare BPO, by End User, 2022
• Figure 17 : RoW Market Shares of Healthcare BPO, by Type of Service, 2022
• Figure 18 : RoW Market Shares of Healthcare BPO, by End User, 2022

Highlights:

This report represents an in-depth analysis of the global healthcare business process outsourcing (BPO) market by service, end users, and geography. The scope of the report includes an overview of the global market trends, with 2022 considered as the base year, as well as estimates for 2023 through 2028, with projections of CAGR in the forecast period.

Report Scope:

The scope of this report is broad, covering several product areas. The individual product segments are presented in terms of market size and revenue trends. The revenue forecasts are explained in terms of the key market issues for that product segment and are projected through 2028.

The report also offers an in-depth analysis of the competitive landscape within the healthcare BPO market, focusing on key dynamics that drive success. It examines critical factors such as research and development capabilities, and the influence of ecosystems and partnerships. The report includes profiles of healthcare BPO manufacturers, providing valuable insights into their strategies and offerings. Additionally, the report assesses the impact of the COVID-19 pandemic on the market, considering the challenges and opportunities that have emerged as a result.

In this report, the global market of healthcare BPO has been segmented based on service type, end users, and geographical region. Based on service type, the healthcare BPO market has been categorized into provider outsourcing services, payer outsourcing services, and others. Based on end users, the healthcare BPO market has been categorized into healthcare providers, healthcare payers, and others. By geography, the market has been segmented into North America, Europe, Asia-Pacific, and Rest of the World. North America currently is the most dominant market for healthcare BPO.

The revenue forecasts from 2022 to 2028 are provided for all the segments in the healthcare BPO market, with estimated values derived from the revenue of vendors offering healthcare BPO.

Report Includes:

• An overview of the global market landscape related to the healthcare business process outsourcing (BPO)
• In-depth analysis of global market trends, featuring historical revenue data for 2022, 2023, estimated figures for 2024, as well as forecasts for 2026, and 2028. This analysis includes projections of Compound Annual Growth Rates (CAGRs) spanning through 2028
• Evaluation of the current market size and revenue growth prospects specific to healthcare business process outsourcing, accompanied by a comprehensive market share analysis categorized by service, end users, and geographical region.
• Highlights of the current and future market potential and a detailed analysis of the regulatory framework and reimbursement scenarios
• Review of patents, product pipeline, ESG trends, and emerging technologies related to healthcare business process outsourcing (BPO)
• Market share analysis of the key companies of the industry and coverage of events like mergers & acquisitions, joint ventures, collaborations or partnerships, and other key market strategies and a relevant patent analysis
• Detailed profiles of leading market participants, providing a descriptive overview of their respective businesses

Table of Contents

Chapter 1 Introduction

• Study Goals and Objectives
• Reasons for Doing This Study
• Scope of Report
• Methodology
• Information Sources
• Geographic Breakdown
• Market Segmentation

Chapter 2 Summary and Highlights

• Market Outlook
• Market Summary

Chapter 3 Market Overview

• Overview
• Types of Healthcare BPO Services
• Advantages of Healthcare BPO Services
• Outsourcing Approaches
• Technological Analysis
• Regulatory Scenario
• Market Dynamics
• Market Drivers
• Market Restraints
• Market Challenges
• Market Opportunities
• Macroeconomic Factors
• Impact of COVID-19 on the Market for Healthcare BPO Services

Chapter 4 Market Breakdown by Type of Service and End User

• Global Market for Healthcare BPO by Type of Service
• Provider Outsourcing Services
• Payer Outsourcing Services
• Others
• Global Market for Healthcare BPO, by End Users
• Healthcare Providers
• Healthcare Payers
• Others

Chapter 5 Market Breakdown by Region

• Overview
• North America
• Europe
• Asia-Pacific
• Rest of the World

Chapter 6 ESG Perspective

• Key ESG Issues in the Healthcare BPO Industry
• Carbon Footprint/Environmental Impact
• Energy Consumption
• Resource Consumption
• Reduced Impact on Infrastructure
• Healthcare BPO ESG Performance Analysis
• Environmental Performance
• Social Performance
• Governance Performance
• Case Study
• Concluding Remarks from BCC Research

Chapter 7 Competitive Landscape

• Introduction
• Leading Companies
• Accenture
• IBM Corp.
• Cognizant

Chapter 8 Company Profiles

• ACCENTURE
• COGNIZANT
• FLATWORLD SOLUTIONS INC.
• GEBBS
• GENPACT LTD.
• IBM CORP.
• INVENSIS TECHNOLOGIES PVT LTD.
• IQVIA INC.
• SUTHERLAND
• WNS (HOLDINGS) LTD.

Chapter 9 Appendix: Acronyms