クライアントレス遠隔サポートソフトウェア市場規模、シェア、成長分析、デバイスタイプ別、展開タイプ別、エンドユーズ産業別、地域別 - 産業予測、2025年～2032年

クライアントレス遠隔サポートソフトウェアの世界市場規模は2023年に26億米ドルと評価され、2024年の29億米ドルから2032年には70億4,000万米ドルに成長し、予測期間（2025-2032年）のCAGRは11.7％で成長する見通しです。

クライアントレス遠隔サポートソフトウェア市場は、ハイブリッドワークモデルの採用増加によって大きな成長を遂げています。このようなモデルでは、多様なデバイスに対応した効率的かつ迅速なサポートが求められるため、ITチームは複雑なクライアントをインストールすることなく、安全でリアルタイムなサポートを提供する必要に迫られています。その結果、配備を合理化しダウンタイムを削減する、クレデンシャルを強化したセッション管理とブラウザベースのリモートアクセス・ソリューションに対する需要が高まっています。組織が業務を分散化するにつれて、シームレスでクライアントレスなサポートの必要性が極めて重要になり、進化するリモートワークの状況に対応するイノベーションとソリューションが推進されています。この動向は、ハイブリッドワーク環境における生産性の向上と業務継続性の確保において、柔軟でユーザーフレンドリーなサポートツールの重要性を浮き彫りにしています。

目次

イントロダクション

• 調査の目的
• 調査範囲
• 定義

調査手法

• 情報調達
• 二次と一次データの方法
• 市場規模予測
• 市場の前提条件と制限

エグゼクティブサマリー

• 世界市場の見通し
• 供給と需要の動向分析
• セグメント別機会分析

市場力学と見通し

• 市場概要
• 市場規模
• 市場力学
  • 促進要因と機会
  • 抑制要因と課題
• ポーターの分析

主な市場の考察

• 重要成功要因
• 競合の程度
• 主な投資機会
• 市場エコシステム
• 市場の魅力指数（2024年）
• PESTEL分析
• マクロ経済指標
• バリューチェーン分析
• 価格分析
• 技術分析
• ケーススタディ

クライアントレス遠隔サポートソフトウェア市場規模：デバイスタイプ別& CAGR（2025-2032）

• 市場概要
• パソコン/ラップトップ
• スマートフォン
• タブレット

クライアントレス遠隔サポートソフトウェア市場規模：展開タイプ別& CAGR（2025-2032）

• 市場概要
• クラウドベース
• オンプレミス

クライアントレス遠隔サポートソフトウェア市場規模：エンドユーズ産業別& CAGR（2025-2032）

• 市場概要
• BFSI
• ITおよび通信
• 教育
• ヘルスケア
• 小売り
• 政府
• その他

クライアントレス遠隔サポートソフトウェア市場規模：地域別& CAGR（2025-2032）

• 北米
  • 米国
  • カナダ
• 欧州
  • ドイツ
  • スペイン
  • フランス
  • 英国
  • イタリア
  • その他欧州地域
• アジア太平洋地域
  • 中国
  • インド
  • 日本
  • 韓国
  • その他アジア太平洋地域
• ラテンアメリカ
  • ブラジル
  • その他ラテンアメリカ地域
• 中東・アフリカ
  • GCC諸国
  • 南アフリカ
  • その他中東・アフリカ

競合情報

• 上位5社の比較
• 主要企業の市場ポジショニング（2024年）
• 主な市場企業が採用した戦略
• 最近の市場動向
• 企業の市場シェア分析（2024年）
• 主要企業の企業プロファイル
  • 企業の詳細
  • 製品ポートフォリオ分析
  • 企業のセグメント別シェア分析
  • 収益の前年比比較（2022-2024年）

主要企業プロファイル

• RSUPPORT Co. Ltd（South Korea）
• NinjaRMM LLC（US）
• LogMeIn Inc（US）
• Citrix Systems Inc（US）
• Cisco Systems（US）
• Bomgar Corporation（US）
• F5 Networks Inc（US）
• NTRglobal（Spain）
• SimpleHelp（UK）
• Techinline（UK）

結論と提言

Global Clientless Remote Support Software Market size was valued at USD 2.6 billion in 2023 and is poised to grow from USD 2.9 billion in 2024 to USD 7.04 billion by 2032, growing at a CAGR of 11.7% during the forecast period (2025-2032).

The clientless remote support software market is experiencing significant growth, fueled by the increasing adoption of hybrid work models. These models require efficient and immediate support across diverse devices, putting pressure on IT teams to provide secure, real-time assistance without the need for complex client installations. Consequently, there is a rising demand for credential-enhanced session management and browser-based remote access solutions, which streamline deployment and reduce downtime. As organizations decentralize their operations, the need for seamless, clientless support becomes crucial, driving innovations and solutions that cater to the evolving landscape of remote work. This trend highlights the importance of flexible, user-friendly support tools in enhancing productivity and ensuring operational continuity in a hybrid work environment.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Clientless Remote Support Software market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Clientless Remote Support Software Market Segments Analysis

Global Clientless Remote Support Software Market is segmented by Device Type, Deployment Type, End-Use Industry and region. Based on Device Type, the market is segmented into PC/Laptop, Smartphone and Tablet. Based on Deployment Type, the market is segmented into Cloud-Based and On-Premises. Based on End-Use Industry, the market is segmented into BFSI, IT and Telecom, Education, Healthcare, Retail, Government and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Clientless Remote Support Software Market

As companies increasingly adopt hybrid and fully remote work environments, the demand for seamless, no-installation remote support solutions is surging, thereby propelling growth in the global clientless remote support software market. Clientless solutions offer a practical alternative to the traditional method of installing agents on each endpoint, which enhances the speed of initiating support and reduces resistance from both users and IT teams. This level of convenience is expected to accelerate the adoption of clientless solutions across various sectors, as organizations strive to maintain employee productivity and minimize downtime, regardless of their workforce's location.

Restraints in the Global Clientless Remote Support Software Market

The Global Clientless Remote Support Software market faces significant challenges due to its reliance on stable, high-bandwidth connections through web browsers. In scenarios characterized by high latency-such as rural offices, remote sites, or users on the move-the effectiveness of support is compromised, leading to reduced technician productivity. Issues such as glitches, dropped connections, and lag negatively impact the support experience for both technicians and end-users. These drawbacks emphasize the inherent limitations of browser-based support services in environments where robust infrastructure is lacking, ultimately hindering the overall efficacy of serious procedural support initiatives.

Market Trends of the Global Clientless Remote Support Software Market

The Global Clientless Remote Support Software market is witnessing a significant trend characterized by the integration of network-edge capabilities and infrastructure-level support. Major networking vendors are embedding clientless remote support functionalities within edge controllers and application delivery platforms, enabling advanced diagnostics on Application Delivery Controllers (ADCs) and SD-WAN gateways. This innovation facilitates real-time health checks and traffic interception, allowing seamless browser-to-browser sessions without the need for middleware. By enhancing latency and security while positioning support closer to the network stack, this trend is crucial for optimizing performance in sensitive operations and increasingly complex networked environments, driving robust growth in the market.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Technology Analysis
• Case Studies

Global Clientless Remote Support Software Market Size by Device Type & CAGR (2025-2032)

• Market Overview
• PC/Laptop
• Smartphone
• Tablet

Global Clientless Remote Support Software Market Size by Deployment Type & CAGR (2025-2032)

• Market Overview
• Cloud-Based
• On-Premises

Global Clientless Remote Support Software Market Size by End-Use Industry & CAGR (2025-2032)

• Market Overview
• BFSI
• IT and Telecom
• Education
• Healthcare
• Retail
• Government
• Others

Global Clientless Remote Support Software Market Size & CAGR (2025-2032)

• North America (Device Type, Deployment Type, End-Use Industry)
  • US
  • Canada
• Europe (Device Type, Deployment Type, End-Use Industry)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Device Type, Deployment Type, End-Use Industry)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Device Type, Deployment Type, End-Use Industry)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Device Type, Deployment Type, End-Use Industry)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• RSUPPORT Co. Ltd (South Korea)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NinjaRMM LLC (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• LogMeIn Inc (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Citrix Systems Inc (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Systems (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Bomgar Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• F5 Networks Inc (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NTRglobal (Spain)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SimpleHelp (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Techinline (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations