サンプル依頼リスト カート
  • English
デフォルト表紙
市場調査レポート
商品コード
1213229

世界のカスタマーエクスペリエンスプラットフォーム市場

Global Customer Experience Platforms Market Insights, Forecast to 2029
出版日: | 発行: QYResearch | ページ情報: 英文 107 Pages | 納期: 2～3営業日

● お客様のご希望に応じて、既存データの加工や未掲載情報（例：国別セグメント）の追加などの対応が可能です。　 詳細はお問い合わせください。

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=156.76円
世界のカスタマーエクスペリエンスプラットフォーム市場
出版日: 2023年02月08日
発行: QYResearch
ページ情報: 英文 107 Pages
納期: 2～3営業日
ご注意事項 :
本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
  • 全表示
  • 概要
  • 図表
  • 目次
概要

当レポートは、カスタマーエクスペリエンスプラットフォーム (Customer Experience Platforms) 市場について調査しており、市場規模や動向・需要の予測、成長要因および課題の分析、タイプ・用途・企業・地域別の内訳、競合情勢、主要企業のプロファイルなどの情報を提供しています。

目次

第1章 レポート概要

  • 調査範囲
  • 市場分析：タイプ別
    • 世界のカスタマーエクスペリエンスプラットフォームの市場規模成長率：タイプ別, 2018 VS 2022 VS 2029
    • Windows
    • iOS
    • Android
  • 市場：用途別
    • 世界のカスタマーエクスペリエンスプラットフォームの市場規模成長率：用途別, 2018 VS 2022 VS 2029
    • BFSI
    • IT & Telecom
    • Healthcare
    • Hospitality
    • Consumer Goods & Retail
    • Media and Entertainment
    • Others
  • 前提条件と制限
  • 調査目的
  • 対象期間

第2章 世界の市場成長トレンド

  • 世界のカスタマーエクスペリエンスプラットフォームの市場展望 (2018-2029)
  • 世界のカスタマーエクスペリエンスプラットフォームの市場成長トレンド：地域別
    • カスタマーエクスペリエンスプラットフォーム 市場規模：地域別: 2018 VS 2022 VS 2029
    • カスタマーエクスペリエンスプラットフォームの市場規模実績：地域別 (2018-2023)
    • カスタマーエクスペリエンスプラットフォームの市場規模予測：地域別 (2024-2029)
  • カスタマーエクスペリエンスプラットフォーム 市場動向
    • カスタマーエクスペリエンスプラットフォーム 業界動向
    • カスタマーエクスペリエンスプラットフォーム 市場の促進要因
    • カスタマーエクスペリエンスプラットフォーム 市場の課題
    • カスタマーエクスペリエンスプラットフォーム 市場の抑制要因

第3章 競合情勢：主要企業別

  • 世界規模の売上高 カスタマーエクスペリエンスプラットフォーム ：競合別
    • 世界のカスタマーエクスペリエンスプラットフォームの収益：企業別 (2018-2023)
    • 世界のカスタマーエクスペリエンスプラットフォームの収益シェア：企業別 (2018-2023)
  • 世界のカスタマーエクスペリエンスプラットフォームの市場シェア：企業タイプ別 (Tier 1, Tier 2, and Tier 3)
  • 世界の主要企業 カスタマーエクスペリエンスプラットフォーム, 売上高ランキング, 2021 VS 2022 VS 2023
  • 世界のカスタマーエクスペリエンスプラットフォーム 市場集中度
    • 世界のカスタマーエクスペリエンスプラットフォーム 市場集中度 (CR5 and HHI)
    • 世界の上位10・上位5企業： カスタマーエクスペリエンスプラットフォームの収益 2022
  • 世界の主要企業 カスタマーエクスペリエンスプラットフォーム 本社 および提供地域
  • 世界の主要企業 カスタマーエクスペリエンスプラットフォーム, 製品およびアプリケーション
  • 世界の主要企業 カスタマーエクスペリエンスプラットフォーム, 業界参入時期
  • M&A, 拡張計画

第4章 カスタマーエクスペリエンスプラットフォーム 内訳データ：タイプ別

  • 世界のカスタマーエクスペリエンスプラットフォームの市場規模実績：タイプ別 (2018-2023)
  • 世界のカスタマーエクスペリエンスプラットフォームの市場規模予測：タイプ別 (2024-2029)

第5章 カスタマーエクスペリエンスプラットフォーム 内訳データ：用途別

  • 世界のカスタマーエクスペリエンスプラットフォームの市場規模実績：用途別 (2018-2023)
  • 世界のカスタマーエクスペリエンスプラットフォームの市場規模予測：用途別 (2024-2029)

第6章 北米

  • 北米のカスタマーエクスペリエンスプラットフォーム 市場規模 (2018-2029)
  • 北米のカスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別
    • 北米のカスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別 (2018-2023)
    • 北米のカスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別 (2024-2029)
    • 北米のカスタマーエクスペリエンスプラットフォームの市場シェア：タイプ別 (2018-2029)
  • 北米のカスタマーエクスペリエンスプラットフォーム 市場規模：用途別
    • 北米のカスタマーエクスペリエンスプラットフォーム 市場規模：用途別 (2018-2023)
    • 北米のカスタマーエクスペリエンスプラットフォーム 市場規模：用途別 (2024-2029)
    • 北米のカスタマーエクスペリエンスプラットフォームの市場シェア：用途別 (2018-2029)
  • 北米のカスタマーエクスペリエンスプラットフォーム 市場規模：国別
    • 北米のカスタマーエクスペリエンスプラットフォーム 市場規模：国別: 2018 VS 2022 VS 2029
    • 北米のカスタマーエクスペリエンスプラットフォーム 市場規模：国別 (2018-2023)
    • 北米のカスタマーエクスペリエンスプラットフォーム 市場規模：国別 (2024-2029)
    • 米国
    • カナダ

第7章 欧州

  • 欧州のカスタマーエクスペリエンスプラットフォーム 市場規模 (2018-2029)
  • 欧州のカスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別
    • 欧州のカスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別 (2018-2023)
    • 欧州のカスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別 (2024-2029)
    • 欧州のカスタマーエクスペリエンスプラットフォームの市場シェア：タイプ別 (2018-2029)
  • 欧州のカスタマーエクスペリエンスプラットフォーム 市場規模：用途別
    • 欧州のカスタマーエクスペリエンスプラットフォーム 市場規模：用途別 (2018-2023)
    • 欧州のカスタマーエクスペリエンスプラットフォーム 市場規模：用途別 (2024-2029)
    • 欧州のカスタマーエクスペリエンスプラットフォームの市場シェア：用途別 (2018-2029)
  • 欧州のカスタマーエクスペリエンスプラットフォーム 市場規模：国別
    • 欧州のカスタマーエクスペリエンスプラットフォーム 市場規模：国別: 2018 VS 2022 VS 2029
    • 欧州のカスタマーエクスペリエンスプラットフォーム 市場規模：国別 (2018-2023)
    • 欧州のカスタマーエクスペリエンスプラットフォーム 市場規模：国別 (2024-2029)
    • ドイツ
    • フランス
    • 英国
    • イタリア
    • ロシア
    • 北欧

第8章 中国

  • 中国のカスタマーエクスペリエンスプラットフォーム 市場規模 (2018-2029)
  • 中国のカスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別
    • 中国のカスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別 (2018-2023)
    • 中国のカスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別 (2024-2029)
    • 中国のカスタマーエクスペリエンスプラットフォームの市場シェア：タイプ別 (2018-2029)
  • 中国のカスタマーエクスペリエンスプラットフォーム 市場規模：用途別
    • 中国のカスタマーエクスペリエンスプラットフォーム 市場規模：用途別 (2018-2023)
    • 中国のカスタマーエクスペリエンスプラットフォーム 市場規模：用途別 (2024-2029)
    • 中国のカスタマーエクスペリエンスプラットフォームの市場シェア：用途別 (2018-2029)

第9章 アジア（中国を除く）

  • アジア地域 カスタマーエクスペリエンスプラットフォーム 市場規模 (2018-2029)
  • アジア地域 カスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別
    • アジア地域 カスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別 (2018-2023)
    • アジア地域 カスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別 (2024-2029)
    • アジア地域 カスタマーエクスペリエンスプラットフォームの市場シェア：タイプ別 (2018-2029)
  • アジア地域 カスタマーエクスペリエンスプラットフォーム 市場規模：用途別
    • アジア地域 カスタマーエクスペリエンスプラットフォーム 市場規模：用途別 (2018-2023)
    • アジア地域 カスタマーエクスペリエンスプラットフォーム 市場規模：用途別 (2024-2029)
    • アジア地域 カスタマーエクスペリエンスプラットフォームの市場シェア：用途別 (2018-2029)
  • アジア地域 カスタマーエクスペリエンスプラットフォーム 市場規模：地域別
    • アジア地域 カスタマーエクスペリエンスプラットフォーム 市場規模：地域別: 2018 VS 2022 VS 2029
    • アジア地域 カスタマーエクスペリエンスプラットフォーム 市場規模：地域別 (2018-2023)
    • アジア地域 カスタマーエクスペリエンスプラットフォーム 市場規模：地域別 (2024-2029)
    • 日本
    • 韓国
    • 台湾
    • 東南アジア
    • インド
    • オーストラリア

第10章 中近東・アフリカ・中南米

  • 中近東・アフリカ・中南米 カスタマーエクスペリエンスプラットフォーム 市場規模 (2018-2029)
  • 中近東・アフリカ・中南米 カスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別
    • 中近東・アフリカ・中南米 カスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別 (2018-2023)
    • 中近東・アフリカ・中南米 カスタマーエクスペリエンスプラットフォーム 市場規模：タイプ別 (2024-2029)
    • 中近東・アフリカ・中南米 カスタマーエクスペリエンスプラットフォームの市場シェア：タイプ別 (2018-2029)
  • 中近東・アフリカ・中南米 カスタマーエクスペリエンスプラットフォーム 市場規模：用途別
    • 中近東・アフリカ・中南米 カスタマーエクスペリエンスプラットフォーム 市場規模：用途別 (2018-2023)
    • 中近東・アフリカ・中南米 カスタマーエクスペリエンスプラットフォーム 市場規模：用途別 (2024-2029)
    • 中近東・アフリカ・中南米 カスタマーエクスペリエンスプラットフォームの市場シェア：用途別 (2018-2029)
  • 中近東・アフリカ・中南米 カスタマーエクスペリエンスプラットフォーム 市場規模：国別
    • 中近東・アフリカ・中南米 カスタマーエクスペリエンスプラットフォーム 市場規模：国別: 2018 VS 2022 VS 2029
    • 中近東・アフリカ・中南米 カスタマーエクスペリエンスプラットフォーム 市場規模：国別 (2018-2023)
    • 中近東・アフリカ・中南米 カスタマーエクスペリエンスプラットフォーム 市場規模：国別 (2024-2029)
    • ブラジル
    • メキシコ
    • トルコ
    • サウジアラビア
    • イスラエル
    • 湾岸協力理事会諸国

第11章 主要企業のプロファイル

  • IBM Corporation
  • Zendesk
  • SAS Institute
  • Huawei Corporation
  • Oracle Corporation
  • Qualtrics
  • Cisco Systems
  • OpenText Corporation
  • Tech Mahindra
  • TCS
  • Adobe Systems Incorporated
  • Software AG
  • Avaya

第12章 アナリストによる分析/結論

第13章 付録

図表

List of Tables

  • Table 1. Global Customer Experience Platforms Market Size Growth Rate by Type (US$ Million), 2018 VS 2022 VS 2029
  • Table 2. Key Players of Windows
  • Table 3. Key Players of iOS
  • Table 4. Key Players of Android
  • Table 5. Global Customer Experience Platforms Market Size Growth Rate by Application (US$ Million), 2018 VS 2022 VS 2029
  • Table 6. Global Customer Experience Platforms Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
  • Table 7. Global Customer Experience Platforms Market Size by Region (2018-2023) & (US$ Million)
  • Table 8. Global Customer Experience Platforms Market Share by Region (2018-2023)
  • Table 9. Global Customer Experience Platforms Forecasted Market Size by Region (2024-2029) & (US$ Million)
  • Table 10. Global Customer Experience Platforms Market Share by Region (2024-2029)
  • Table 11. Customer Experience Platforms Market Trends
  • Table 12. Customer Experience Platforms Market Drivers
  • Table 13. Customer Experience Platforms Market Challenges
  • Table 14. Customer Experience Platforms Market Restraints
  • Table 15. Global Customer Experience Platforms Revenue by Players (2018-2023) & (US$ Million)
  • Table 16. Global Customer Experience Platforms Revenue Share by Players (2018-2023)
  • Table 17. Global Top Customer Experience Platforms by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Experience Platforms as of 2022)
  • Table 18. Global Customer Experience Platforms Industry Ranking 2021 VS 2022 VS 2023
  • Table 19. Global 5 Largest Players Market Share by Customer Experience Platforms Revenue (CR5 and HHI) & (2018-2023)
  • Table 20. Global Key Players of Customer Experience Platforms, Headquarters and Area Served
  • Table 21. Global Key Players of Customer Experience Platforms, Product and Application
  • Table 22. Global Key Players of Customer Experience Platforms, Product and Application
  • Table 23. Mergers & Acquisitions, Expansion Plans
  • Table 24. Global Customer Experience Platforms Market Size by Type (2018-2023) & (US$ Million)
  • Table 25. Global Customer Experience Platforms Revenue Market Share by Type (2018-2023)
  • Table 26. Global Customer Experience Platforms Forecasted Market Size by Type (2024-2029) & (US$ Million)
  • Table 27. Global Customer Experience Platforms Revenue Market Share by Type (2024-2029)
  • Table 28. Global Customer Experience Platforms Market Size by Application (2018-2023) & (US$ Million)
  • Table 29. Global Customer Experience Platforms Revenue Share by Application (2018-2023)
  • Table 30. Global Customer Experience Platforms Forecasted Market Size by Application (2024-2029) & (US$ Million)
  • Table 31. Global Customer Experience Platforms Revenue Share by Application (2024-2029)
  • Table 32. North America Customer Experience Platforms Market Size by Type (2018-2023) & (US$ Million)
  • Table 33. North America Customer Experience Platforms Market Size by Type (2024-2029) & (US$ Million)
  • Table 34. North America Customer Experience Platforms Market Size by Application (2018-2023) & (US$ Million)
  • Table 35. North America Customer Experience Platforms Market Size by Application (2024-2029) & (US$ Million)
  • Table 36. North America Customer Experience Platforms Growth Rate (CAGR) by Country (US$ Million): 2018 VS 2022 VS 2029
  • Table 37. North America Customer Experience Platforms Market Size by Country (2018-2023) & (US$ Million)
  • Table 38. North America Customer Experience Platforms Market Size by Country (2024-2029) & (US$ Million)
  • Table 39. Europe Customer Experience Platforms Market Size by Type (2018-2023) & (US$ Million)
  • Table 40. Europe Customer Experience Platforms Market Size by Type (2024-2029) & (US$ Million)
  • Table 41. Europe Customer Experience Platforms Market Size by Application (2018-2023) & (US$ Million)
  • Table 42. Europe Customer Experience Platforms Market Size by Application (2024-2029) & (US$ Million)
  • Table 43. Europe Customer Experience Platforms Growth Rate (CAGR) by Country (US$ Million): 2018 VS 2022 VS 2029
  • Table 44. Europe Customer Experience Platforms Market Size by Country (2018-2023) & (US$ Million)
  • Table 45. Europe Customer Experience Platforms Market Size by Country (2024-2029) & (US$ Million)
  • Table 46. China Customer Experience Platforms Market Size by Type (2018-2023) & (US$ Million)
  • Table 47. China Customer Experience Platforms Market Size by Type (2024-2029) & (US$ Million)
  • Table 48. China Customer Experience Platforms Market Size by Application (2018-2023) & (US$ Million)
  • Table 49. China Customer Experience Platforms Market Size by Application (2024-2029) & (US$ Million)
  • Table 50. Asia Customer Experience Platforms Market Size by Type (2018-2023) & (US$ Million)
  • Table 51. Asia Customer Experience Platforms Market Size by Type (2024-2029) & (US$ Million)
  • Table 52. Asia Customer Experience Platforms Market Size by Application (2018-2023) & (US$ Million)
  • Table 53. Asia Customer Experience Platforms Market Size by Application (2024-2029) & (US$ Million)
  • Table 54. Asia Customer Experience Platforms Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2022 VS 2029
  • Table 55. Asia Customer Experience Platforms Market Size by Region (2018-2023) & (US$ Million)
  • Table 56. Asia Customer Experience Platforms Market Size by Region (2024-2029) & (US$ Million)
  • Table 57. Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Type (2018-2023) & (US$ Million)
  • Table 58. Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Type (2024-2029) & (US$ Million)
  • Table 59. Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Application (2018-2023) & (US$ Million)
  • Table 60. Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Application (2024-2029) & (US$ Million)
  • Table 61. Middle East, Africa, and Latin America Customer Experience Platforms Growth Rate (CAGR) by Country (US$ Million): 2018 VS 2022 VS 2029
  • Table 62. Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Country (2018-2023) & (US$ Million)
  • Table 63. Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Country (2024-2029) & (US$ Million)
  • Table 64. IBM Corporation Company Details
  • Table 65. IBM Corporation Business Overview
  • Table 66. IBM Corporation Customer Experience Platforms Product
  • Table 67. IBM Corporation Revenue in Customer Experience Platforms Business (2018-2023) & (US$ Million)
  • Table 68. IBM Corporation Recent Developments
  • Table 69. Zendesk Company Details
  • Table 70. Zendesk Business Overview
  • Table 71. Zendesk Customer Experience Platforms Product
  • Table 72. Zendesk Revenue in Customer Experience Platforms Business (2018-2023) & (US$ Million)
  • Table 73. Zendesk Recent Developments
  • Table 74. SAS Institute Company Details
  • Table 75. SAS Institute Business Overview
  • Table 76. SAS Institute Customer Experience Platforms Product
  • Table 77. SAS Institute Revenue in Customer Experience Platforms Business (2018-2023) & (US$ Million)
  • Table 78. SAS Institute Recent Developments
  • Table 79. Huawei Corporation Company Details
  • Table 80. Huawei Corporation Business Overview
  • Table 81. Huawei Corporation Customer Experience Platforms Product
  • Table 82. Huawei Corporation Revenue in Customer Experience Platforms Business (2018-2023) & (US$ Million)
  • Table 83. Huawei Corporation Recent Developments
  • Table 84. Oracle Corporation Company Details
  • Table 85. Oracle Corporation Business Overview
  • Table 86. Oracle Corporation Customer Experience Platforms Product
  • Table 87. Oracle Corporation Revenue in Customer Experience Platforms Business (2018-2023) & (US$ Million)
  • Table 88. Oracle Corporation Recent Developments
  • Table 89. Qualtrics Company Details
  • Table 90. Qualtrics Business Overview
  • Table 91. Qualtrics Customer Experience Platforms Product
  • Table 92. Qualtrics Revenue in Customer Experience Platforms Business (2018-2023) & (US$ Million)
  • Table 93. Qualtrics Recent Developments
  • Table 94. Cisco Systems Company Details
  • Table 95. Cisco Systems Business Overview
  • Table 96. Cisco Systems Customer Experience Platforms Product
  • Table 97. Cisco Systems Revenue in Customer Experience Platforms Business (2018-2023) & (US$ Million)
  • Table 98. Cisco Systems Recent Developments
  • Table 99. OpenText Corporation Company Details
  • Table 100. OpenText Corporation Business Overview
  • Table 101. OpenText Corporation Customer Experience Platforms Product
  • Table 102. OpenText Corporation Revenue in Customer Experience Platforms Business (2018-2023) & (US$ Million)
  • Table 103. OpenText Corporation Recent Developments
  • Table 104. Tech Mahindra Company Details
  • Table 105. Tech Mahindra Business Overview
  • Table 106. Tech Mahindra Customer Experience Platforms Product
  • Table 107. Tech Mahindra Revenue in Customer Experience Platforms Business (2018-2023) & (US$ Million)
  • Table 108. Tech Mahindra Recent Developments
  • Table 109. TCS Company Details
  • Table 110. TCS Business Overview
  • Table 111. TCS Customer Experience Platforms Product
  • Table 112. TCS Revenue in Customer Experience Platforms Business (2018-2023) & (US$ Million)
  • Table 113. TCS Recent Developments
  • Table 114. Adobe Systems Incorporated Company Details
  • Table 115. Adobe Systems Incorporated Business Overview
  • Table 116. Adobe Systems Incorporated Customer Experience Platforms Product
  • Table 117. Adobe Systems Incorporated Revenue in Customer Experience Platforms Business (2018-2023) & (US$ Million)
  • Table 118. Adobe Systems Incorporated Recent Developments
  • Table 119. Software AG Company Details
  • Table 120. Software AG Business Overview
  • Table 121. Software AG Customer Experience Platforms Product
  • Table 122. Software AG Revenue in Customer Experience Platforms Business (2018-2023) & (US$ Million)
  • Table 123. Software AG Recent Developments
  • Table 124. Avaya Company Details
  • Table 125. Avaya Business Overview
  • Table 126. Avaya Customer Experience Platforms Product
  • Table 127. Avaya Revenue in Customer Experience Platforms Business (2018-2023) & (US$ Million)
  • Table 128. Avaya Recent Developments
  • Table 129. Research Programs/Design for This Report
  • Table 130. Key Data Information from Secondary Sources
  • Table 131. Key Data Information from Primary Sources

List of Figures

  • Figure 1. Global Customer Experience Platforms Market Size Growth Rate by Type, 2018 VS 2022 VS 2029 (US$ Million)
  • Figure 2. Global Customer Experience Platforms Market Share by Type: 2022 VS 2029
  • Figure 3. Windows Features
  • Figure 4. iOS Features
  • Figure 5. Android Features
  • Figure 6. Global Customer Experience Platforms Market Size Growth Rate by Application, 2018 VS 2022 VS 2029 (US$ Million)
  • Figure 7. Global Customer Experience Platforms Market Share by Application: 2022 VS 2029
  • Figure 8. BFSI Case Studies
  • Figure 9. IT & Telecom Case Studies
  • Figure 10. Healthcare Case Studies
  • Figure 11. Hospitality Case Studies
  • Figure 12. Consumer Goods & Retail Case Studies
  • Figure 13. Media and Entertainment Case Studies
  • Figure 14. Others Case Studies
  • Figure 15. Customer Experience Platforms Report Years Considered
  • Figure 16. Global Customer Experience Platforms Market Size (US$ Million), Year-over-Year: 2018-2029
  • Figure 17. Global Customer Experience Platforms Market Size, (US$ Million), 2018 VS 2022 VS 2029
  • Figure 18. Global Customer Experience Platforms Market Share by Region: 2022 VS 2029
  • Figure 19. Global Customer Experience Platforms Market Share by Players in 2022
  • Figure 20. Global Top Customer Experience Platforms Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Experience Platforms as of 2022)
  • Figure 21. The Top 10 and 5 Players Market Share by Customer Experience Platforms Revenue in 2022
  • Figure 22. North America Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 23. North America Customer Experience Platforms Market Share by Type (2018-2029)
  • Figure 24. North America Customer Experience Platforms Market Share by Application (2018-2029)
  • Figure 25. North America Customer Experience Platforms Market Share by Country (2018-2029)
  • Figure 26. United States Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 27. Canada Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 28. Europe Customer Experience Platforms Market Size YoY (2018-2029) & (US$ Million)
  • Figure 29. Europe Customer Experience Platforms Market Share by Type (2018-2029)
  • Figure 30. Europe Customer Experience Platforms Market Share by Application (2018-2029)
  • Figure 31. Europe Customer Experience Platforms Market Share by Country (2018-2029)
  • Figure 32. Germany Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 33. France Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 34. U.K. Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 35. Italy Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 36. Russia Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 37. Nordic Countries Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 38. China Customer Experience Platforms Market Size YoY (2018-2029) & (US$ Million)
  • Figure 39. China Customer Experience Platforms Market Share by Type (2018-2029)
  • Figure 40. China Customer Experience Platforms Market Share by Application (2018-2029)
  • Figure 41. Asia Customer Experience Platforms Market Size YoY (2018-2029) & (US$ Million)
  • Figure 42. Asia Customer Experience Platforms Market Share by Type (2018-2029)
  • Figure 43. Asia Customer Experience Platforms Market Share by Application (2018-2029)
  • Figure 44. Asia Customer Experience Platforms Market Share by Region (2018-2029)
  • Figure 45. Japan Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 46. South Korea Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 47. China Taiwan Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 48. Southeast Asia Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 49. India Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 50. Australia Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 51. Middle East, Africa, and Latin America Customer Experience Platforms Market Size YoY (2018-2029) & (US$ Million)
  • Figure 52. Middle East, Africa, and Latin America Customer Experience Platforms Market Share by Type (2018-2029)
  • Figure 53. Middle East, Africa, and Latin America Customer Experience Platforms Market Share by Application (2018-2029)
  • Figure 54. Middle East, Africa, and Latin America Customer Experience Platforms Market Share by Country (2018-2029)
  • Figure 55. Brazil Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 56. Mexico Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 57. Turkey Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 58. Saudi Arabia Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 59. Israel Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 60. GCC Countries Customer Experience Platforms Market Size YoY Growth (2018-2029) & (US$ Million)
  • Figure 61. IBM Corporation Revenue Growth Rate in Customer Experience Platforms Business (2018-2023)
  • Figure 62. Zendesk Revenue Growth Rate in Customer Experience Platforms Business (2018-2023)
  • Figure 63. SAS Institute Revenue Growth Rate in Customer Experience Platforms Business (2018-2023)
  • Figure 64. Huawei Corporation Revenue Growth Rate in Customer Experience Platforms Business (2018-2023)
  • Figure 65. Oracle Corporation Revenue Growth Rate in Customer Experience Platforms Business (2018-2023)
  • Figure 66. Qualtrics Revenue Growth Rate in Customer Experience Platforms Business (2018-2023)
  • Figure 67. Cisco Systems Revenue Growth Rate in Customer Experience Platforms Business (2018-2023)
  • Figure 68. OpenText Corporation Revenue Growth Rate in Customer Experience Platforms Business (2018-2023)
  • Figure 69. Tech Mahindra Revenue Growth Rate in Customer Experience Platforms Business (2018-2023)
  • Figure 70. TCS Revenue Growth Rate in Customer Experience Platforms Business (2018-2023)
  • Figure 71. Adobe Systems Incorporated Revenue Growth Rate in Customer Experience Platforms Business (2018-2023)
  • Figure 72. Software AG Revenue Growth Rate in Customer Experience Platforms Business (2018-2023)
  • Figure 73. Avaya Revenue Growth Rate in Customer Experience Platforms Business (2018-2023)
  • Figure 74. Bottom-up and Top-down Approaches for This Report
  • Figure 75. Data Triangulation
  • Figure 76. Key Executives Interviewed
目次

This research report focuses on the Customer Experience Platforms Market. It analyzes market size, trends and demand forecasts, as well as growth factors and challenges. The report provides market data breakdowns by type, application, company, and region, in addition to competitive landscape and key company profiles.

TABLE OF CONTENTS

1 Report Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global Customer Experience Platforms Market Size Growth Rate by Type, 2018 VS 2022 VS 2029
    • 1.2.2 Windows
    • 1.2.3 iOS
    • 1.2.4 Android
  • 1.3 Market by Application
    • 1.3.1 Global Customer Experience Platforms Market Size Growth Rate by Application, 2018 VS 2022 VS 2029
    • 1.3.2 BFSI
    • 1.3.3 IT & Telecom
    • 1.3.4 Healthcare
    • 1.3.5 Hospitality
    • 1.3.6 Consumer Goods & Retail
    • 1.3.7 Media and Entertainment
    • 1.3.8 Others
  • 1.4 Assumptions and Limitations
  • 1.5 Study Objectives
  • 1.6 Years Considered

2 Global Growth Trends

  • 2.1 Global Customer Experience Platforms Market Perspective (2018-2029)
  • 2.2 Global Customer Experience Platforms Growth Trends by Region
    • 2.2.1 Customer Experience Platforms Market Size by Region: 2018 VS 2022 VS 2029
    • 2.2.2 Customer Experience Platforms Historic Market Size by Region (2018-2023)
    • 2.2.3 Customer Experience Platforms Forecasted Market Size by Region (2024-2029)
  • 2.3 Customer Experience Platforms Market Dynamics
    • 2.3.1 Customer Experience Platforms Industry Trends
    • 2.3.2 Customer Experience Platforms Market Drivers
    • 2.3.3 Customer Experience Platforms Market Challenges
    • 2.3.4 Customer Experience Platforms Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Revenue Customer Experience Platforms by Players
    • 3.1.1 Global Customer Experience Platforms Revenue by Players (2018-2023)
    • 3.1.2 Global Customer Experience Platforms Revenue Market Share by Players (2018-2023)
  • 3.2 Global Customer Experience Platforms Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
  • 3.3 Global Key Players of Customer Experience Platforms, Ranking by Revenue, 2021 VS 2022 VS 2023
  • 3.4 Global Customer Experience Platforms Market Concentration Ratio
    • 3.4.1 Global Customer Experience Platforms Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Customer Experience Platforms Revenue in 2022
  • 3.5 Global Key Players of Customer Experience Platforms Head office and Area Served
  • 3.6 Global Key Players of Customer Experience Platforms, Product and Application
  • 3.7 Global Key Players of Customer Experience Platforms, Date of Enter into This Industry
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Customer Experience Platforms Breakdown Data by Type

  • 4.1 Global Customer Experience Platforms Historic Market Size by Type (2018-2023)
  • 4.2 Global Customer Experience Platforms Forecasted Market Size by Type (2024-2029)

5 Customer Experience Platforms Breakdown Data by Application

  • 5.1 Global Customer Experience Platforms Historic Market Size by Application (2018-2023)
  • 5.2 Global Customer Experience Platforms Forecasted Market Size by Application (2024-2029)

6 North America

  • 6.1 North America Customer Experience Platforms Market Size (2018-2029)
  • 6.2 North America Customer Experience Platforms Market Size by Type
    • 6.2.1 North America Customer Experience Platforms Market Size by Type (2018-2023)
    • 6.2.2 North America Customer Experience Platforms Market Size by Type (2024-2029)
    • 6.2.3 North America Customer Experience Platforms Market Share by Type (2018-2029)
  • 6.3 North America Customer Experience Platforms Market Size by Application
    • 6.3.1 North America Customer Experience Platforms Market Size by Application (2018-2023)
    • 6.3.2 North America Customer Experience Platforms Market Size by Application (2024-2029)
    • 6.3.3 North America Customer Experience Platforms Market Share by Application (2018-2029)
  • 6.4 North America Customer Experience Platforms Market Size by Country
    • 6.4.1 North America Customer Experience Platforms Market Size by Country: 2018 VS 2022 VS 2029
    • 6.4.2 North America Customer Experience Platforms Market Size by Country (2018-2023)
    • 6.4.3 North America Customer Experience Platforms Market Size by Country (2024-2029)
    • 6.4.4 U.S.
    • 6.4.5 Canada

7 Europe

  • 7.1 Europe Customer Experience Platforms Market Size (2018-2029)
  • 7.2 Europe Customer Experience Platforms Market Size by Type
    • 7.2.1 Europe Customer Experience Platforms Market Size by Type (2018-2023)
    • 7.2.2 Europe Customer Experience Platforms Market Size by Type (2024-2029)
    • 7.2.3 Europe Customer Experience Platforms Market Share by Type (2018-2029)
  • 7.3 Europe Customer Experience Platforms Market Size by Application
    • 7.3.1 Europe Customer Experience Platforms Market Size by Application (2018-2023)
    • 7.3.2 Europe Customer Experience Platforms Market Size by Application (2024-2029)
    • 7.3.3 Europe Customer Experience Platforms Market Share by Application (2018-2029)
  • 7.4 Europe Customer Experience Platforms Market Size by Country
    • 7.4.1 Europe Customer Experience Platforms Market Size by Country: 2018 VS 2022 VS 2029
    • 7.4.2 Europe Customer Experience Platforms Market Size by Country (2018-2023)
    • 7.4.3 Europe Customer Experience Platforms Market Size by Country (2024-2029)
    • 7.4.3 Germany
    • 7.4.4 France
    • 7.4.5 U.K.
    • 7.4.6 Italy
    • 7.4.7 Russia
    • 7.4.8 Nordic Countries

8 China

  • 8.1 China Customer Experience Platforms Market Size (2018-2029)
  • 8.2 China Customer Experience Platforms Market Size by Type
    • 8.2.1 China Customer Experience Platforms Market Size by Type (2018-2023)
    • 8.2.2 China Customer Experience Platforms Market Size by Type (2024-2029)
    • 8.2.3 China Customer Experience Platforms Market Share by Type (2018-2029)
  • 8.3 China Customer Experience Platforms Market Size by Application
    • 8.3.1 China Customer Experience Platforms Market Size by Application (2018-2023)
    • 8.3.2 China Customer Experience Platforms Market Size by Application (2024-2029)
    • 8.3.3 China Customer Experience Platforms Market Share by Application (2018-2029)

9 Asia (excluding China)

  • 9.1 Asia Customer Experience Platforms Market Size (2018-2029)
  • 9.2 Asia Customer Experience Platforms Market Size by Type
    • 9.2.1 Asia Customer Experience Platforms Market Size by Type (2018-2023)
    • 9.2.2 Asia Customer Experience Platforms Market Size by Type (2024-2029)
    • 9.2.3 Asia Customer Experience Platforms Market Share by Type (2018-2029)
  • 9.3 Asia Customer Experience Platforms Market Size by Application
    • 9.3.1 Asia Customer Experience Platforms Market Size by Application (2018-2023)
    • 9.3.2 Asia Customer Experience Platforms Market Size by Application (2024-2029)
    • 9.3.3 Asia Customer Experience Platforms Market Share by Application (2018-2029)
  • 9.4 Asia Customer Experience Platforms Market Size by Region
    • 9.4.1 Asia Customer Experience Platforms Market Size by Region: 2018 VS 2022 VS 2029
    • 9.4.2 Asia Customer Experience Platforms Market Size by Region (2018-2023)
    • 9.4.3 Asia Customer Experience Platforms Market Size by Region (2024-2029)
    • 9.4.4 Japan
    • 9.4.5 South Korea
    • 9.4.6 China Taiwan
    • 9.4.7 Southeast Asia
    • 9.4.8 India
    • 9.4.9 Australia

10 Middle East, Africa, and Latin America

  • 10.1 Middle East, Africa, and Latin America Customer Experience Platforms Market Size (2018-2029)
  • 10.2 Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Type
    • 10.2.1 Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Type (2018-2023)
    • 10.2.2 Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Type (2024-2029)
    • 10.2.3 Middle East, Africa, and Latin America Customer Experience Platforms Market Share by Type (2018-2029)
  • 10.3 Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Application
    • 10.3.1 Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Application (2018-2023)
    • 10.3.2 Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Application (2024-2029)
    • 10.3.3 Middle East, Africa, and Latin America Customer Experience Platforms Market Share by Application (2018-2029)
  • 10.4 Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Country
    • 10.4.1 Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Country: 2018 VS 2022 VS 2029
    • 10.4.2 Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Country (2018-2023)
    • 10.4.3 Middle East, Africa, and Latin America Customer Experience Platforms Market Size by Country (2024-2029)
    • 10.4.4 Brazil
    • 10.4.5 Mexico
    • 10.4.6 Turkey
    • 10.4.7 Saudi Arabia
    • 10.4.8 Israel
    • 10.4.9 GCC Countries

11 Key Players Profiles

  • 11.1 IBM Corporation
    • 11.1.1 IBM Corporation Company Details
    • 11.1.2 IBM Corporation Business Overview
    • 11.1.3 IBM Corporation Customer Experience Platforms Introduction
    • 11.1.4 IBM Corporation Revenue in Customer Experience Platforms Business (2018-2023)
    • 11.1.5 IBM Corporation Recent Developments
  • 11.2 Zendesk
    • 11.2.1 Zendesk Company Details
    • 11.2.2 Zendesk Business Overview
    • 11.2.3 Zendesk Customer Experience Platforms Introduction
    • 11.2.4 Zendesk Revenue in Customer Experience Platforms Business (2018-2023)
    • 11.2.5 Zendesk Recent Developments
  • 11.3 SAS Institute
    • 11.3.1 SAS Institute Company Details
    • 11.3.2 SAS Institute Business Overview
    • 11.3.3 SAS Institute Customer Experience Platforms Introduction
    • 11.3.4 SAS Institute Revenue in Customer Experience Platforms Business (2018-2023)
    • 11.3.5 SAS Institute Recent Developments
  • 11.4 Huawei Corporation
    • 11.4.1 Huawei Corporation Company Details
    • 11.4.2 Huawei Corporation Business Overview
    • 11.4.3 Huawei Corporation Customer Experience Platforms Introduction
    • 11.4.4 Huawei Corporation Revenue in Customer Experience Platforms Business (2018-2023)
    • 11.4.5 Huawei Corporation Recent Developments
  • 11.5 Oracle Corporation
    • 11.5.1 Oracle Corporation Company Details
    • 11.5.2 Oracle Corporation Business Overview
    • 11.5.3 Oracle Corporation Customer Experience Platforms Introduction
    • 11.5.4 Oracle Corporation Revenue in Customer Experience Platforms Business (2018-2023)
    • 11.5.5 Oracle Corporation Recent Developments
  • 11.6 Qualtrics
    • 11.6.1 Qualtrics Company Details
    • 11.6.2 Qualtrics Business Overview
    • 11.6.3 Qualtrics Customer Experience Platforms Introduction
    • 11.6.4 Qualtrics Revenue in Customer Experience Platforms Business (2018-2023)
    • 11.6.5 Qualtrics Recent Developments
  • 11.7 Cisco Systems
    • 11.7.1 Cisco Systems Company Details
    • 11.7.2 Cisco Systems Business Overview
    • 11.7.3 Cisco Systems Customer Experience Platforms Introduction
    • 11.7.4 Cisco Systems Revenue in Customer Experience Platforms Business (2018-2023)
    • 11.7.5 Cisco Systems Recent Developments
  • 11.8 OpenText Corporation
    • 11.8.1 OpenText Corporation Company Details
    • 11.8.2 OpenText Corporation Business Overview
    • 11.8.3 OpenText Corporation Customer Experience Platforms Introduction
    • 11.8.4 OpenText Corporation Revenue in Customer Experience Platforms Business (2018-2023)
    • 11.8.5 OpenText Corporation Recent Developments
  • 11.9 Tech Mahindra
    • 11.9.1 Tech Mahindra Company Details
    • 11.9.2 Tech Mahindra Business Overview
    • 11.9.3 Tech Mahindra Customer Experience Platforms Introduction
    • 11.9.4 Tech Mahindra Revenue in Customer Experience Platforms Business (2018-2023)
    • 11.9.5 Tech Mahindra Recent Developments
  • 11.10 TCS
    • 11.10.1 TCS Company Details
    • 11.10.2 TCS Business Overview
    • 11.10.3 TCS Customer Experience Platforms Introduction
    • 11.10.4 TCS Revenue in Customer Experience Platforms Business (2018-2023)
    • 11.10.5 TCS Recent Developments
  • 11.11 Adobe Systems Incorporated
    • 11.11.1 Adobe Systems Incorporated Company Details
    • 11.11.2 Adobe Systems Incorporated Business Overview
    • 11.11.3 Adobe Systems Incorporated Customer Experience Platforms Introduction
    • 11.11.4 Adobe Systems Incorporated Revenue in Customer Experience Platforms Business (2018-2023)
    • 11.11.5 Adobe Systems Incorporated Recent Developments
  • 11.12 Software AG
    • 11.12.1 Software AG Company Details
    • 11.12.2 Software AG Business Overview
    • 11.12.3 Software AG Customer Experience Platforms Introduction
    • 11.12.4 Software AG Revenue in Customer Experience Platforms Business (2018-2023)
    • 11.12.5 Software AG Recent Developments
  • 11.13 Avaya
    • 11.13.1 Avaya Company Details
    • 11.13.2 Avaya Business Overview
    • 11.13.3 Avaya Customer Experience Platforms Introduction
    • 11.13.4 Avaya Revenue in Customer Experience Platforms Business (2018-2023)
    • 11.13.5 Avaya Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

  • 13.1 Research Methodology
    • 13.1.1 Methodology/Research Approach
    • 13.1.2 Data Source
  • 13.2 Disclaimer
  • 13.3 Author Details